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KeolisAmey Wales
Keolis Amey Operations (Welsh: Gweithrediadau Keolis Amey), trading as Transport for Wales Rail Services (TfW Rail Services) was a Welsh train operating company owned by Keolis (64%) and Amey (36%) that operated the Wales & Borders franchise between October 2018 and February 2021.
The Welsh Government body Transport for Wales awarded the contract for the Wales and Borders franchise to KeolisAmey in 2018 which commenced rail operations on 14 October 2018. KeolisAmey used the brand names Transport for Wales and TfW Rail (Welsh: Trafnidiaeth Cymru and TrC Trenau), which are owned by the Welsh Government, for day-to-day operations. The Welsh Government nationalised the franchise on 7 February 2021, transferring operations to Transport for Wales Rail, although Amey continues to provide an infrastructural role in the franchise, particularly on the South Wales Metro.
In October 2016 four bids were shortlisted for the next Wales & Borders franchise: Abellio, the incumbent operator Arriva, a Keolis/Amey joint venture, and MTR Corporation.
In October 2017, Arriva withdrew from the bidding process, followed in February 2018 by Abellio, after the collapse of its partner Carillion. In May 2018, the franchise was awarded to KeolisAmey Wales. It commenced on 14 October 2018 and it was to run for 15 years.
Unlike the previous franchise, which was awarded by the Department for Transport, this franchise was awarded by Transport for Wales, on behalf of the Welsh Government.
In January 2020 KeolisAmey was fined £2.3 million by the Welsh government for poor performance of rail services. The company was also expected to be criticised by the Welsh Language Commissioner later in 2020 for reportedly breaking legislation on Welsh language provision six times since taking over the franchise in 2018. KeolisAmey Wales told the BBC that it did not believe any rules had been broken. Complaints included that Welsh was given lesser treatment on self-service machines, websites, and on the mobile app, that correspondence was not issued fully in Welsh, that train tickets were printed only in English, and that station and train announcements were not always made bilingually.
With a collapse in revenues, and a significant reduction in passenger numbers as a result of the COVID-19 pandemic having made the original franchise financially unviable, on 7 February 2021 the franchise was taken over by the Welsh Government's operator of last resort, Transport for Wales Rail, a subsidiary of Transport for Wales, with Amey Infrastructure having an involvement in delivering some key projects such as the Core Valley Lines.
Typical TfW weekday off-peak service was as follows:
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KeolisAmey Wales
Keolis Amey Operations (Welsh: Gweithrediadau Keolis Amey), trading as Transport for Wales Rail Services (TfW Rail Services) was a Welsh train operating company owned by Keolis (64%) and Amey (36%) that operated the Wales & Borders franchise between October 2018 and February 2021.
The Welsh Government body Transport for Wales awarded the contract for the Wales and Borders franchise to KeolisAmey in 2018 which commenced rail operations on 14 October 2018. KeolisAmey used the brand names Transport for Wales and TfW Rail (Welsh: Trafnidiaeth Cymru and TrC Trenau), which are owned by the Welsh Government, for day-to-day operations. The Welsh Government nationalised the franchise on 7 February 2021, transferring operations to Transport for Wales Rail, although Amey continues to provide an infrastructural role in the franchise, particularly on the South Wales Metro.
In October 2016 four bids were shortlisted for the next Wales & Borders franchise: Abellio, the incumbent operator Arriva, a Keolis/Amey joint venture, and MTR Corporation.
In October 2017, Arriva withdrew from the bidding process, followed in February 2018 by Abellio, after the collapse of its partner Carillion. In May 2018, the franchise was awarded to KeolisAmey Wales. It commenced on 14 October 2018 and it was to run for 15 years.
Unlike the previous franchise, which was awarded by the Department for Transport, this franchise was awarded by Transport for Wales, on behalf of the Welsh Government.
In January 2020 KeolisAmey was fined £2.3 million by the Welsh government for poor performance of rail services. The company was also expected to be criticised by the Welsh Language Commissioner later in 2020 for reportedly breaking legislation on Welsh language provision six times since taking over the franchise in 2018. KeolisAmey Wales told the BBC that it did not believe any rules had been broken. Complaints included that Welsh was given lesser treatment on self-service machines, websites, and on the mobile app, that correspondence was not issued fully in Welsh, that train tickets were printed only in English, and that station and train announcements were not always made bilingually.
With a collapse in revenues, and a significant reduction in passenger numbers as a result of the COVID-19 pandemic having made the original franchise financially unviable, on 7 February 2021 the franchise was taken over by the Welsh Government's operator of last resort, Transport for Wales Rail, a subsidiary of Transport for Wales, with Amey Infrastructure having an involvement in delivering some key projects such as the Core Valley Lines.
Typical TfW weekday off-peak service was as follows: