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Virtual queue systems at Disney Parks

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Virtual queue systems at Disney Parks

Disney Parks have utilized virtual queue systems since the introduction of the FastPass System in 1999. These systems allow theme park visitors to wait in a virtual queue for an attraction, reducing the time spent in line. Depending on the system, access to virtual queues may come with park admission or may be an additional charge. Current virtual queue systems include Lightning Lane at Disneyland Resort and Walt Disney World Resort, and Disney Premier Access at Disneyland Paris, Hong Kong Disneyland Resort, Tokyo Disney Resort, and Shanghai Disney Resort. Previous systems include FastPass, FastPass+, and MaxPass.

Lightning Lane is an optional paid service that allows guests to enter an express line queue with shorter wait times at select attractions. Guests who purchase access to Lightning Lane must book an available time slot to enter the express line queue. At Disney World, this can be done up to three days in advance of the guest's scheduled visit to the park, while at Disneyland, this must be done same day after entering the park. Lightning Lane consists of single and multi-pass options. Initially known as Disney Genie+, the system was overhauled in July 2024 and rebranded as Lightning Lane Single-Pass, Lightning Lane Multi-Pass, and Lightning Lane Premier Pass.

Lightning lanes are purchased through the My Disney Experience and Disneyland Resort mobile apps at Disneyland Resort and Walt Disney World Resort.

To use Lightning Lanes, guests are required to have valid park admission as well as a Disney park reservation for the same day. Since 2022, the system employs dynamic pricing, with prices varying based on the date of use. The system replaced the free Fastpass+ system at Walt Disney World, as well as the free Fastpass and paid MaxPass system at Disneyland.

At Disneyland, all PhotoPass photos taken on the day of your visit are available for free as a perk of using the system. At Walt Disney World, only ride photos are included.

Disney Premier Access is a paid queue bypass system introduced by the Walt Disney Company and the Oriental Land Company currently offered at Disneyland Paris, Hong Kong Disneyland Resort, Tokyo Disney Resort and Shanghai Disney Resort. The system allows guests to pay to avoid long lines at select attractions or access dedicated seating areas for select shows on which the system is offered. Guests select or are offered a designated return time window, when they must arrive at the dedicated Premier Access entrance to utilize their Disney Premier Access reservation. Alternatively, at Disneyland Paris, guests may purchase Premier Access Ultimate, which allows one entry into each participating attraction on the chosen day via the Premier Access entrance.

The system is believed to have been introduced initially as a response to ticket scalping of the physical paper fastpass tickets at Shanghai Disneyland. The system was formally called Disney Priority Special and Priority Special+ at the Hong Kong resort.

Tokyo Disney Resort has offered a "40th Anniversary Priority Pass" for certain rides, which is free of charge and functions identically to the original FastPass, save that it is requested and redeemed via the Tokyo Disney Resort app since July 26, 2023. Disney Premier Access is sold, also via the app, for the most popular rides, and for reserved viewing areas for select shows and parades. Additionally, guests staying in an official hotel who have purchased a "vacation package" obtain a number of attraction tickets which are used for entry via the same Premier Access/Priority Pass line. Following the end of the 40th Anniversary celebrations on March 31, 2024, this system was rebranded to "Tokyo Disney Resort Priority Pass".

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queuing systems used at Disney parks and resorts
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