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Accesso Technology Group PLC (formerly Lo-Q) is a publicly listed technology company based in Berkshire, England.[2] Accesso has 9 offices across the world, and serves 1000 venues globally, providing ticketing, point of sale, virtual queuing, distribution and guest experience management services.[3]
Steve Brown (CEO), Andrew Jacobs (CCO), Fern MacDonald (CFO), Bill Russell (Non-Executive Chairman)
Services
ticketing, virtual queuing, guest management, eCommerce, access control, reserved seating, box office ticketing, point of sale ticketing, online ticketing, global ticketing distribution
Accesso was established around 2000, and had entered bankruptcy almost immediately. The company then reemerged in 2007.[4]
In 2012, Lo-Q PLC acquired the Lake Mary, Florida-based company, Accesso LLC, for US$22 million.[5][6] At the time, Lo-Q focused on developing ride-reservation systems for theme parks, while accesso focused on online and mobile ticket sales software and the management of online ticket stores.[5] The merger was seen as a joining of synergistic capabilities and complementary customer sets.[5] Tom Burnet was the CEO of Lo-Q and retained this role after the merger.[5][7] At the time of the merger, accesso's CEO and owner was former Disney executive Steve Brown; after the merger, Brown joined the board of the new company and became the COO of North American operations.[5]
In November 2013, Lo-Q was renamed as accesso to reflect the company's operations.[8] In December 2013, accesso acquired for US$12 million the Taos, New Mexico-based ticketing and point-of-sale software provider Siriusware.[9] The acquisition provided accesso with a client base that included the ski and snow sports market. On 10 November 2014, accesso acquired VisionOne and their ShoWare ticketing product, a customizable cloud-based ticket sales product, expanding the company's client base into entertainment markets such as theaters, sports stadiums and music festivals.[10] On 30 March 2017, accesso acquired Ingresso,[10] a global distribution system for entertainment ticketing. Later in 2017, the company acquired The Experience Engine (TE2),[11] a guest experience management company, which included customers in venues such as theme parks, ski resorts, hotels, quick service food, healthcare and other hospitality-focused operations.[12]
In 2014, penetration of the South Korean market began via a three-year partnership with an in-country consulting firm.[6]
Introduced in 2001, accesso's patented accesso LoQueue virtual queuing product allows guests to wait in virtual lines as opposed to physical ones.
Products for virtual queuing include the Qbot (retired), Qband (retired), Qsmart, and Prism.[14] Several patents have been registered for their concepts.[15][16][17]
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