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Virgin Mobile

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Virgin Mobile

Virgin Mobile is a wireless communications brand used by seven independent brand-licensees worldwide. Virgin Mobile branded wireless communications services are available in Ireland, Canada, Colombia, Chile, Kuwait, Saudi Arabia, United Arab Emirates, Poland and Mexico. Virgin Mobile branded services used to be offered in Australia, France, Singapore, India, Qatar, South Africa and the United States.

Each Virgin Mobile branded entity acts independently from the others; thus, the handsets, service plans and network radio interfaces vary from country to country. In a given country, the Virgin Mobile wireless entity is typically a partnership between Richard Branson's Virgin Group and an existing mobile network operator or mobile virtual network operator (MVNO).

Virgin Mobile Ireland was launched in 2015, at the same time UPC Ireland was rebranded Virgin Media Ireland. Virgin Mobile Ireland is operated by Virgin Media Limited, a subsidiary of Liberty Global and uses the Three network.

Virgin Mobile KSA is a telecommunication company operating in the Kingdom of Saudi Arabia. It offers both pre-paid and post-paid plans through over 20,000 sale points in the country. Its offering targets mainly younger population, with flexible price plans and bundles.

On 22 March 2021, STC Kuwait and Virgin Mobile Middle East and Africa (VMMEA) received the Communication and Information Technology Regulatory Authority's approval for the first MVNO licence in Kuwait. They will launch Virgin Mobile Kuwait using STC's network, with STC acting as a host facilities provider.

Virgin Mobile Latin America (VMLA) launched operations in Chile in April 2012, after receiving regulatory approval from Chile's telecommunications regulator and signing an agreement with Movistar, one of the country's leading mobile network operators. VMLA announced in June of this year its plan to become Latin America's leading mobile virtual network operator (MVNO). Since then, the company has made significant progress towards its goal of beginning commercial operations in many countries. Chile was its first commercial operation in early 2012. Richard Branson commented: "We are excited to have made such good progress towards launching our first mobile business in Latin America in Chile. This is an exciting project for Virgin and we believe Virgin Mobile Chile customers will be delighted by the services we will be offering them at launch. We are very appreciative of Subtel’s (Chile’s Subsecretaría de Telecomunicaciones) prompt approval of our application," said VMLA's chairman Phil Wallace.

Virgin Mobile won for three consecutive years the ALCO Customer Loyalty award for having the highest net promoter score (NPS) index in the telecommunications industry in Chile. As of January 2016 Virgin Mobile Chile has a net portability balance of 322,560 customers that have transferred their phone numbers from or to other companies. This figure does not include "non-ported" customers that started with a new phone number.

Some notable product offerings include no contract prepaid plans and a variety of payment options, from top up terminals to PayPal.

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