Comparison of mobile CRM systems

This article is a comparison of notable mobile CRM systems.

ERP systems are considered a superset of CRM systems.

Introduction

The market for mobile CRM applications is currently seeing record growth as new products and services around mobile CRM are being developed. The benefits of mobile CRM application have been demonstrated in a paper by Grandhi & Chugh (2012) through the case of Dow Corning and DirecTV where the introduction of SAP CRM system helped to improve their customer relations.^[1] Analysis of the two organisations revealed that mobile CRM applications are not only helping them to improve relationship with customers, but also helping to reduce the costs of acquiring new customers.^[1]

General

Only stable releases are considered.

System	Creator	Last Updated	Android Tablet Application	iOS Tablet Application	Mobile Platforms	Offline Access	Free Mobile Access
Base CRM	Base CRM	2025	Yes	Yes	iOS,^[2] Android,^[3] Windows Phone^[4]	Yes	Yes
Capsule (CRM)	Zestia Ltd.	2025	Yes	Yes	iOS,^[5] Android,^[6]	Yes	Yes
Microsoft Dynamics CRM	Microsoft	2015	Yes/Third Party	Yes/Third party	Windows Phone^[7]	Yes	Yes
Oracle CRM	Oracle Corporation	2013	Yes	Yes	iOS,^[8] Android^[9]	Yes	Yes
Pipedrive	Pipedrive	2025	Yes	Yes	iOS,^[10] Android,^[11]	Yes	Yes
Salesforce^[12]	Marc Benioff	2013	Yes	Yes	iOS,^[13] Android^[14]	Yes	Yes
SAP CRM	SAP	2013	Yes	Yes	iOS,^[15] Android^[16]	Yes	Yes
SugarCRM	SugarCRM	2019	Yes	Yes	iOS,^[17] Android^[18]	Yes	Yes
Zoho CRM	ZOHO Corporation	2019	Yes	Yes	iOS,^[19] Android^[20]	Yes	No

References

^ ^a ^b Grandhi, S & Chugh, R 2012, ‘Strategic Value of Mobile CRM Applications: A Review of Mobile CRM at Dow Corning and DirecTV’, International Proceedings of Computer Science and Information Technology, vol. 36, pp.405-410. http://www.ipcsit.com/vol36/075-ICIIM2012-M40003.pdf
^ "Base CRM and Sales Tracking". Apple. Retrieved 5 June 2013.
^ "Base CRM and Sales Tracking". Retrieved 5 June 2013.
^ "Base CRM". Microsoft. Retrieved 5 June 2013.
^ "Capsule CRM on the App Store". Apple. Retrieved 5 December 2019.
^ "Capsule CRM Android App". Retrieved 5 December 2019.
^ "Activity Feeds". Microsoft. Retrieved 5 June 2013.
^ "Oracle CRM On Demand Connected Mobile Sales". Apple. Retrieved 5 June 2013.
^ "Oracle Fusion Mobile Sales". Retrieved 5 June 2013.
^ "Pipedrive Sales Management IOS app on iTunes". Apple. Retrieved 21 Mar 2016.
^ "Pipedrive Sales Management Android App". Retrieved 2 March 2016.
^ "Salesforce CRM comparison". Salesforce.
^ "Salesforce Mobile". Apple. Archived from the original on March 6, 2010. Retrieved 5 June 2013.
^ "Salesforce Mobile". Retrieved 5 June 2013.
^ "SAP CRM Sales". Apple. Archived from the original on March 31, 2012. Retrieved 5 June 2013.
^ "SAP CRM Sales". Retrieved 5 June 2013.
^ "SugarCRM Mobile". Apple. Retrieved 23 July 2019.
^ "SugarCRM Mobile". Retrieved 23 July 2019.
^ "Zoho CRM - Sales & Marketing". Apple. Retrieved 23 July 2019.
^ "Zoho CRM - Sales & Marketing". Retrieved 23 July 2019.

[:0-1] Grandhi, S & Chugh, R 2012, ‘Strategic Value of Mobile CRM Applications: A Review of Mobile CRM at Dow Corning and DirecTV’, International Proceedings of Computer Science and Information Technology, vol. 36, pp.405-410. http://www.ipcsit.com/vol36/075-ICIIM2012-M40003.pdf

[2] "Base CRM and Sales Tracking". Apple. Retrieved 5 June 2013.

[3] "Base CRM and Sales Tracking". Retrieved 5 June 2013.

[4] "Base CRM". Microsoft. Retrieved 5 June 2013.

[5] "Capsule CRM on the App Store". Apple. Retrieved 5 December 2019.

[6] "Capsule CRM Android App". Retrieved 5 December 2019.

[7] "Activity Feeds". Microsoft. Retrieved 5 June 2013.

[8] "Oracle CRM On Demand Connected Mobile Sales". Apple. Retrieved 5 June 2013.

[9] "Oracle Fusion Mobile Sales". Retrieved 5 June 2013.

[10] "Pipedrive Sales Management IOS app on iTunes". Apple. Retrieved 21 Mar 2016.

[11] "Pipedrive Sales Management Android App". Retrieved 2 March 2016.

[12] "Salesforce CRM comparison". Salesforce.

[13] "Salesforce Mobile". Apple. Archived from the original on March 6, 2010. Retrieved 5 June 2013.

[14] "Salesforce Mobile". Retrieved 5 June 2013.

[15] "SAP CRM Sales". Apple. Archived from the original on March 31, 2012. Retrieved 5 June 2013.

[16] "SAP CRM Sales". Retrieved 5 June 2013.

[17] "SugarCRM Mobile". Apple. Retrieved 23 July 2019.

[18] "SugarCRM Mobile". Retrieved 23 July 2019.

[19] "Zoho CRM - Sales & Marketing". Apple. Retrieved 23 July 2019.

[20] "Zoho CRM - Sales & Marketing". Retrieved 23 July 2019.

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Comparison of mobile CRM systems

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