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Health Care Complaints Commission
The New South Wales Health Care Complaints Commission (commonly referred to as the 'HCCC'), is an independent statutory body created by the Parliament of New South Wales, Australia to receive, assess, resolve or prosecute complaints relating to health service providers in New South Wales. The HCCC plays a unique role in maintaining the integrity of the NSW health care system by receiving and assessing complaints about health service providers in NSW. These may be:
The Act requires that public health and safety are the paramount considerations in all of the HCCC’s regulatory functions.
Established in 1994, the HCCC independently deals with complaints about health service providers in NSW by assessing and resolving complaints wherever possible. The HCCC also investigates and prosecutes serious complaints. The HCCC works closely with the health professional councils in NSW when handling complaints to ensure the best possible protection of the public health and safety.
The Health Care Complaints Act 1993 (NSW) defines the scope of the HCCC's work, which is to:
For the most serious complaints, the HCCC can determine that:
For registered practitioners, the assessment will consider care, treatment and practitioner’s conduct with regard to the standards, guidelines and codes of conduct that apply to each profession and their legal obligations. When a complaint is about a registered health practitioner, the HCCC must consult with the relevant professional council before determining a complaint outcome.
For unregistered practitioners, the assessment will consider care, treatment and conduct with regard to the Code of Conduct for Unregistered Health Practitioners (the Code) and their legal obligations. The Code sets the minimum practice and ethical standards with which Unregistered health service providers are required to comply and also informs consumers about what they can expect from practitioners.
For health organisations, their legal obligations and the policies and systems that are in place to ensure the safety and quality of health service delivery are considered in the assessment process.
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Health Care Complaints Commission
The New South Wales Health Care Complaints Commission (commonly referred to as the 'HCCC'), is an independent statutory body created by the Parliament of New South Wales, Australia to receive, assess, resolve or prosecute complaints relating to health service providers in New South Wales. The HCCC plays a unique role in maintaining the integrity of the NSW health care system by receiving and assessing complaints about health service providers in NSW. These may be:
The Act requires that public health and safety are the paramount considerations in all of the HCCC’s regulatory functions.
Established in 1994, the HCCC independently deals with complaints about health service providers in NSW by assessing and resolving complaints wherever possible. The HCCC also investigates and prosecutes serious complaints. The HCCC works closely with the health professional councils in NSW when handling complaints to ensure the best possible protection of the public health and safety.
The Health Care Complaints Act 1993 (NSW) defines the scope of the HCCC's work, which is to:
For the most serious complaints, the HCCC can determine that:
For registered practitioners, the assessment will consider care, treatment and practitioner’s conduct with regard to the standards, guidelines and codes of conduct that apply to each profession and their legal obligations. When a complaint is about a registered health practitioner, the HCCC must consult with the relevant professional council before determining a complaint outcome.
For unregistered practitioners, the assessment will consider care, treatment and conduct with regard to the Code of Conduct for Unregistered Health Practitioners (the Code) and their legal obligations. The Code sets the minimum practice and ethical standards with which Unregistered health service providers are required to comply and also informs consumers about what they can expect from practitioners.
For health organisations, their legal obligations and the policies and systems that are in place to ensure the safety and quality of health service delivery are considered in the assessment process.