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Ticket to Work

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Ticket to Work

The United States Social Security Administration's Ticket to Work and Self-Sufficiency Program is the centerpiece of the Ticket to Work and Work Incentives Improvement Act of 1999.

This free and voluntary program supports career development for people who receive Social Security disability benefits. The Ticket program helps move eligible beneficiaries toward financial independence by connecting them with service providers to receive employment-related services and supports to succeed in the workforce.

Anyone who is age 18 through 64 and receives Social Security Disability Insurance (SSDI) benefits under Title II of the Social Security Act and/or Supplemental Security Income (SSI) payments under Title XVI of the Social Security Act is eligible for the Ticket program. Beneficiaries may assign their Ticket to an Employment Network (EN) or receive services from the public Vocational Rehabilitation (VR) agency in the state in which they reside.

The service provider with whom the individual chooses to work verifies their eligibility. Eligibility status can also be determined by calling the Ticket to Work Help Line at 1-866-968-7842 / 1-866-833-2967 (TTY), Monday through Friday, 8 a.m. to 8 p.m. ET. Trained Help Line representatives answer questions about available work supports, including Social Security Work Incentives, and general questions about how earned income affects Social Security disability benefits. Help Line representatives may also provide a list of authorized service providers to callers.

The types of services offered to beneficiaries depend on the service provider they select to work with and their individual needs. Available services often include career counseling, job search and placement assistance, and ongoing employment support services. Other services, such as benefits counseling, transportation, and workplace accommodation assistance may also be available from the selected provider or through referrals to other organizations or agencies. Participants are free to choose a different service provider at any time.

The Ticket to Work and Work Incentives Improvement Act of 1999 (the Act) provides eligible Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI) beneficiaries with a range of employment-related services to support their movement to financial independence through work. The Act also includes expedited reinstatement provisions and improvements to the extended Medicare and Medicaid buy-in provisions.

The Act directed the Commissioner of Social Security to establish a Ticket to Work and Self-Sufficiency program (Ticket to Work program or Ticket program). The Ticket program expands both the number and types of service providers available to people who receive SSDI and/or SSI. Through the Ticket program, approved employment providers earn cash payments based on the work-related achievements of the beneficiaries who sign up for their services. Additionally, the Act requires Social Security to evaluate the Ticket program. Based on program feedback, including a 2004 Mathematica Policy Research study, Social Security revised the Ticket regulations in 2008 to improve the program for both providers and beneficiaries.

The Ticket to Work (Ticket) program connects Social Security beneficiaries with disabilities ages 18 through 64 with free employment services. These services help disabled beneficiaries make informed decisions about working, prepare for work, find a job or maintain success at work. Program participants may receive career counseling, vocational rehabilitation, and/or job placement and training from an authorized Ticket service provider. Beneficiaries may contact several service providers before assigning their Ticket to a service provider. Both the beneficiary and their selected service provider must agree to work together.

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