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TraceTogether

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TraceTogether

TraceTogether was a digital system implemented by the Government of Singapore to facilitate contact tracing efforts in response to the COVID-19 pandemic in Singapore. The main goal was a quick identification of persons who may have come into close contact with anyone who has tested positive for COVID-19. The system helps in identifying contacts such as strangers encountered in public one would not otherwise be able to identify or remember. Together with SafeEntry, it allows the identification of specific locations where a spread between close contacts may occur.

Released on 20 March 2020, the system initially consisted only of an app by the same name. However, this was later supplemented by a physical token mainly intended for elderly and children who may not own a smartphone, or those who prefer not to use the app. The app was the first main COVID-19 tracking app released in the world and its development encouraged the development of similar apps in other countries.

The app has raised significant concerns about the privacy of those who use the app, especially due to a lack of decentralised report processing and access to the data by police. However, the app states it has several features to ensure users' privacy, such as regularly rotating users' IDs and storing limited data. Despite the concerns over privacy, the app was slowly adopted by the population of the Singapore, eventually reaching a 92% adoption rate in May 2021. The app was now mandated for specific groups of people and those attempting to enter certain venues and events.

On 9 February 2023, the system was deactivated after the authorities determined that the system was no longer required and closed down on 10 January 2024.

The app utilises a custom protocol, BlueTrace, which allows for a distributed approach whereby participating devices exchange proximity information whenever an app detects another device with the TraceTogether app installed. The protocol, and reference app implementations of it, were also open sourced as BlueTrace and OpenTrace respectively.

Initial versions of the app required users to register using only their mobile number, since 7 April 2020, it requires users' NRIC or passport numbers, and added support for SafeEntry. The website states that the NRIC number was required in order to allow MOH to reach the right person when they need to give important health advice on COVID-19, and was stored in a secure server, never accessed unless needed for contact tracing, and never shared with other app users. The main goal of SafeEntry helps COVID-19 cases remember the places that they've visited. This helps MOH to identify potential infection clusters and perform cluster COVID-19 testing.

Following installation, the user is requested to grant relevant permissions such as Bluetooth. Android users are additionally required to grant Location permission as Bluetooth can be used to derive location information when combined with beacons in fixed locations.

To trace users the Ministry of Health (MOH) issues time sensitive anonymous temporary IDs that are used to identify the patient to all third parties. When two users of the app pass by, it uses the Bluetooth Relative Signal Strength Indicator (RSSI) readings between devices across time to approximate the proximity and duration of an encounter between two users. This proximity and duration information is stored on one's phone for 25 days on a rolling basis. Once a user tests positive for infection, the MOH works with them to map out their activity for past 14 days and requests the contact log. To facilitate the conduct of contact tracing measure to prevent further outbreak of any infectious disease, the user cannot withhold their contact information log under the Infectious Diseases Act (Chapter 137).

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