Vertical service code

A vertical service code (VSC), also known as a star code, is a special sequence of digits, typically prefixed with an asterisk (*) and often terminated with a pound sign (#), dialed on a telephone keypad to access or control specific telephony features provided by local exchange carriers, interexchange carriers, and mobile services in the North American Numbering Plan (NANP) area.^[1][2] These codes enable end-users to activate, deactivate, or invoke services such as call forwarding, automatic callback, and caller identification without needing operator assistance or additional equipment.^[1][3] VSCs originated from AT&T's Custom Local Area Signaling Services (CLASS) developed in the late 1970s and early 1980s, evolving into a standardized mechanism by the 1990s to support advanced calling features across diverse telephone networks.^[4] In practice, VSCs are formatted as *XX or *2XX for touch-tone phones and 11XX or 112XX for rotary dials, ensuring compatibility with both modern and legacy systems.^[1] They are administered under guidelines from the Industry Numbering Committee (INC) and the North American Numbering Plan Administration (NANPA) to prevent conflicts and ensure interoperability across the NANP region, which spans the United States, Canada, and certain Caribbean territories.^[1][5] Common VSCs include those for essential features, as outlined below:

• *72 / 1172: Activates call forwarding to a specified number.^[1]
• *73 / 1173: Deactivates call forwarding.^[1]
• *66 / 1166: Activates automatic callback for busy or no-answer calls.^[1]
• *86 / 1186: Deactivates automatic callback.^[1]
• *57: Initiates customer-originated trace for harassing calls.^[1]
• *69 / 1169: Activates last-call return to redial the most recent incoming call.^[1]
• *67: Blocks caller ID for the current voice call (does not apply to SMS/text messaging, where the sender's number is typically displayed unless using other anonymization methods).^[1]

These codes remain integral to landline and VoIP services, though availability varies by carrier and region, with some features incurring fees or requiring subscription.^[1][2] As telephony has shifted toward mobile and IP-based systems, VSCs continue to adapt, supporting enhanced services while maintaining backward compatibility.^[4]

Definition and Purpose

Core Definition

A vertical service code (VSC) is a sequence of digits, prefixed by the star (*) symbol, that a user dials on a telephone keypad to enable or disable specific telephony features provided within the same local network.^[1][3] These codes allow subscribers to access services such as call forwarding directly from their phone without operator assistance, distinguishing them from standard dialing for placing calls to other numbers.^[1] The term "vertical" refers to supplementary services provided in addition to basic telephone service.^[1] This internal processing ensures efficient, localized control over supplementary services layered atop basic telephony.^[6] Basic components of a VSC typically include the star (*) or its rotary equivalent (11), followed by two or three digits (such as XX or 2XX), and often terminated by the pound (#) to confirm activation or deactivation.^[6][1] Historically, these have been known as "star codes" on touch-tone phones due to the prominent use of the asterisk, with pulse-dialing equivalents adapted for older rotary telephones to achieve the same functionality.^[4] For instance, *72 is a common code for activating call forwarding in North American systems.^[1]

Role in Telephony Services

Vertical service codes (VSCs) play a central role in enabling end-users to activate, deactivate, or manage supplementary telephony features directly from their telephone devices within the public switched telephone network (PSTN). These codes allow subscribers to toggle services such as call forwarding or caller ID blocking without needing operator assistance or additional hardware, provided the desired feature has been previously provisioned by the local exchange carrier (LEC) on the user's specific line. Provisioning involves the service provider configuring the subscriber's account and associated switching equipment to support the feature, often requiring a subscription fee or eligibility verification, as VSCs alone cannot enable unprovisioned services.^[7][1] In operation, a user initiates a VSC by dialing the code—typically starting with an asterisk (*) followed by two or three digits, and ending with a pound (#) if required—directly from their phone, often followed by a target telephone number for features like forwarding. This sequence is recognized by the central office switch, which processes the request internally without routing the call to an external destination, updating the line's feature state in real-time or confirming via voice announcement. The flow relies on the switch detecting the VSC during the dialing phase and executing the command based on the provisioned settings, ensuring efficient, on-demand service management.^[8][9] Unlike short codes, which are abbreviated numbers used for accessing customer service or commercial entities, or emergency numbers like 911 that trigger immediate priority routing, VSCs are designed exclusively for customer-initiated toggling of personal line features, promoting user autonomy in service customization. This distinction underscores their focus on intra-network feature control rather than external connections.^[1][10] The execution of VSCs depends on the underlying switching technology, functioning across analog pulse-dialing systems (using equivalents like 11XX for rotary phones), digital time-division multiplexing switches, or IP-based VoIP infrastructures that translate the codes into signaling protocols like SIP. In each case, the central office or equivalent softswitch must be equipped to interpret and apply the VSC, with compatibility varying by carrier network to ensure seamless operation throughout the North American Numbering Plan area.^[1][11]

Historical Development

Origins in AT&T Systems

Vertical service codes originated within the Bell System in the late 1970s and early 1980s, when AT&T developed them as part of Local Area Signaling Services (LASS) to augment plain old telephone service (POTS), later customized as Custom Local Area Signaling Services (CLASS) by regional Bell operating companies.^[12][13] These codes were integrated into electronic switching systems, particularly the No. 1A Electronic Switching System (1A ESS), allowing subscribers to activate advanced telephony functions directly via their phones. The first market trial for CLASS services, including Caller ID, was conducted by BellSouth in Orlando, Florida, in January 1984. The primary purpose of these early vertical service codes was to enable user-initiated features like call waiting and call forwarding, eliminating the need for operator intervention and addressing the increasing consumer demand for personalized and efficient communication options amid post-World War II suburban expansion and rising telephone usage. By automating access to such services, AT&T aimed to reduce operational costs while enhancing customer satisfaction in an era of rapid technological advancement in telecommunications.^[13][14] A pivotal milestone was the Bell System's commercial introduction of touch-tone dialing on November 18, 1963, in Pennsylvania, which incorporated the asterisk (*) and pound (#) symbols into the dialing repertoire, making it feasible to input multi-digit service codes without conflicting with standard numbering plans. This innovation laid the groundwork for vertical service code deployment, with early pilots and implementations occurring in Bell System networks during the early 1980s alongside the rollout of advanced features on 1A ESS switches, which supported custom calling services.^[15][16][17] These developments facilitated a significant shift from operator-assisted service requests—common in electromechanical switching eras—to fully automated, subscriber-controlled feature activation, streamlining network efficiency and paving the way for broader self-service telephony.^[18][19]

Standardization and Evolution

Following the AT&T divestiture in 1984, which dismantled the Bell System monopoly and created seven regional Bell operating companies (RBOCs), the administration of numbering resources within the North American Numbering Plan (NANP), including vertical service codes (VSCs), shifted to Bell Communications Research (Bellcore). Bellcore, formed to provide research, engineering, and administrative support to the RBOCs, assumed responsibility for assigning and standardizing VSCs to promote uniformity in the increasingly fragmented telephony landscape. This transition ensured that VSCs could be consistently implemented across RBOC networks and independent carriers, facilitating the rollout of enhanced services post-monopoly.^[20] In 1997, the Federal Communications Commission (FCC) established the North American Numbering Plan Administration (NANPA) as a neutral entity to succeed Bellcore in managing NANP resources, including VSCs, under guidelines developed by the Alliance for Telecommunications Industry Solutions (ATIS). NANPA has since maintained centralized assignment of VSCs, adhering to ATIS-0300058 standards, which prioritize national consistency for multi-network services while reserving certain ranges (e.g., *94–*99) for local use. This ongoing role prevents conflicts with standard telephone numbers and supports the NANP's integrity amid growing service demands.^[1][21] VSCs evolved significantly from their origins in basic Custom Local Area Signaling Services (CLASS) features during the 1980s, expanding post-divestiture to encompass privacy and tracing functionalities as RBOCs competed to offer advanced options. Early CLASS services focused on call management, but by the 1990s, integrations like caller ID prompted key updates, including codes for calling number delivery blocking (*67) and selective call acceptance, alongside tracing tools such as customer-originated trace (*57). To address capacity limits in the two-digit *XX format, the three-digit *2XX format was introduced for broader service allocation, enabling features like over-the-air service provisioning (*228).^[1][21] The 1984 divestiture and ensuing deregulation profoundly influenced VSC adoption, empowering RBOCs and independent carriers to deploy these codes competitively without centralized AT&T oversight. This shift accelerated the proliferation of CLASS and related services across regional networks, fostering innovation in local telephony while standardizing access to avoid interoperability issues in a deregulated market.^[22]

Technical Specifications

Code Formats and Dialing Methods

Vertical service codes (VSCs) follow standardized formats designed for compatibility across different telephone systems. In touch-tone dialing, the primary format is * followed by two digits (*XX) or three digits (*2XX), where the asterisk serves as the initiating signal.^[1][10] For rotary dial telephones, which lack an asterisk key, the equivalent format simulates this by using 11 followed by two digits (11XX) or three digits (112XX), effectively representing the pulse dialing adaptation of the star signal.^[1][10] These structures ensure that VSCs can be entered quickly without ambiguity in the dialing sequence. Activation and deactivation of services via VSCs typically involve specific patterns within these formats, such as distinct codes for enabling versus disabling a function. Many implementations require terminating the code with the pound sign (#) to signal completion, particularly when the VSC is followed by a destination telephone number.^[23][3] For instance, after entering the code and any required number, the user dials # to confirm and execute the command.^[23] This pattern varies slightly by carrier but adheres to the core format to maintain interoperability. System variations in VSC implementation prioritize efficiency and conflict avoidance. Shorter two-digit codes (*XX) are often reserved for high-frequency services to minimize dialing time, while three-digit variants (*2XX) accommodate additional options.^[1] Assignments by numbering authorities ensure no overlaps with geographic area codes, toll-free numbers, or other dialing plans, preventing unintended routing issues across networks.^[1] These adaptations reflect ongoing standardization efforts to support diverse telephony environments. Input methods for VSCs rely on the signaling technology of the telephone. Touch-tone phones generate dual-tone multi-frequency (DTMF) tones for the asterisk, digits, and pound sign, allowing precise detection by switching equipment.^[24] In contrast, older rotary phones use pulse dialing, where the 11 prefix consists of two digit 1's, each producing one pulse, which the switch interprets as the equivalent of the DTMF asterisk.^[1] This pulse-based method, though slower, enables backward compatibility for legacy systems.

Integration with Switching Systems

Vertical service codes (VSCs) are processed in central office Class 5 switches, where they are recognized as special dialed digit sequences to invoke telephony features through the switch's call control architecture.^[25] Once recognized, VSCs interact with feature servers or application servers that store and manage subscriber profiles, allowing the codes to dynamically enable or disable services such as speed dialing based on the user's pre-configured settings. In platforms like Cisco BroadWorks, which emulate Class 5 functionality, the application server processes the VSC input to update the subscriber's profile in real time, providing confirmation via announcements or tones without requiring additional network intervention.^[26] This profile-based interaction ensures secure and personalized service delivery, as the server verifies authorization before applying changes.^[27] Error handling for VSCs occurs at the switch level, where invalid codes—such as unrecognized sequences or unauthorized requests—trigger a reorder tone (fast busy signal) to notify the user of the failure and prevent further processing.^[8] VSCs maintain compatibility with digital lines, including ISDN Primary Rate Interface (PRI), where they can be dialed and processed alongside standard ISDN signaling for feature invocation in hybrid analog-digital environments. To support scalability and avoid exhaustion of the limited VSC namespace, the North American Numbering Plan Administrator (NANPA) oversees assignments in accordance with ATIS guidelines, reserving blocks like *2X and *3X for expansion to three-digit formats and *94 through *99 for local use.^[1] This structured allocation, typically limited to the *XX format (yielding up to 100 possible codes nationally), ensures sustainable provisioning of new features without disrupting existing services.^[1][28]

Key Features and Associated Codes

Call Forwarding Services

Call forwarding services enable subscribers to redirect incoming calls from their telephone line to another designated number, a feature accessed through specific vertical service codes (VSCs) in North American telephony systems.^[1] These services are particularly useful for managing call flow when the original line is unavailable or when the user is temporarily away from their primary phone.^[29] The primary code for unconditional call forwarding, which redirects all incoming calls regardless of the line's status, is *72. To activate it, a user dials *72 followed by the target 10-digit phone number and presses #; confirmation typically occurs if the target number rings and is answered.^[1][29] Deactivation is achieved by dialing *73 followed by #, which immediately stops the forwarding and restores calls to the original line.^[1][29] This unconditional variant requires the call forwarding feature to be provisioned by the local exchange carrier on the subscriber's line prior to use.^[8] For conditional forwarding, which activates only under specific circumstances, variants include codes for busy lines and no-answer scenarios. In North American systems, *92 activates forwarding when calls go unanswered after a predefined delay, often set to 20-30 seconds or 4-6 rings by the carrier; the user dials *92, enters the target number, and presses #.^[1][29] Deactivation uses *93 followed by #.^[1] A related code, *90, handles forwarding on busy lines, with *91 for deactivation.^[29] These conditional services also necessitate carrier provisioning and may involve time-based parameters configured at the network level.^[1] Common usage scenarios for call forwarding include temporary rerouting during travel, where a user might forward office calls to a mobile number to maintain accessibility without changing their primary contact details.^[30] However, forwarded calls can incur additional charges, billed to the original line for the duration of the call, potentially including long-distance or roaming fees if the target number is outside the local area.^[31]

Caller ID and Privacy Controls

Vertical service codes enable users to control the display of their caller identification on a per-call basis, enhancing privacy during outgoing calls. In North American telephony systems, dialing *67 before a phone number activates per-call blocking of caller ID, preventing the recipient from seeing the caller's number or name; instead, the call appears as "Private," "Blocked," or "Unknown."^[1][32] This feature is widely supported by major carriers such as AT&T and T-Mobile, allowing temporary anonymity without altering the line's default settings.^[33] This feature applies exclusively to voice calls; *67 does not block the sender's phone number in SMS/text messages on most U.S. carriers, where the number is typically displayed unless alternative carrier settings, third-party apps, or anonymizing services are used. For lines configured with permanent caller ID blocking, the *82 code permits per-call unblocking, ensuring the caller's identity is transmitted to the recipient.^[1][34] This deactivation applies only to the subsequent call and reverts afterward, providing flexibility for users who need to reveal their number selectively, such as in business or emergency contexts.^[35] Related to these privacy tools, the *69 code activates Automatic Recall or Last Call Return, which dials the most recent incoming caller for non-blocked numbers, typically for an additional fee of around $0.75 to $2.00 per use, depending on the provider.^[1][36] This feature aids in managing unwanted contacts by allowing users to identify and respond to anonymous calls that did not use blocking, thereby supporting privacy in scenarios like harassment or stalking prevention.^[37] For instance, victims of stalking can use *69 to return calls from unidentified but non-blocked callers, facilitating reporting to authorities while balancing the caller's intent for anonymity.^[38] However, its effectiveness depends on network support and whether the caller used blocking codes like *67. Availability and exact behavior of these VSCs vary by carrier and may require line provisioning; consult your service provider for details.^[1]

Call Tracing and Blocking Functions

Call tracing and blocking functions within vertical service codes enable telephone subscribers to identify the origins of harassing or unwanted incoming calls and implement restrictions to mitigate future annoyances. These features, primarily available in North American telephony systems, allow users to activate traces that capture caller information for law enforcement review or to set up filters that reject specific or anonymous incoming calls without user intervention. Developed as part of custom local area signaling services (CLASS), these codes integrate with central office switching equipment to process requests in real time.^[1] The *57 code, known as Customer Originated Trace, permits a subscriber to initiate an automatic trace of the most recent incoming call immediately after hanging up from a harassing, obscene, or threatening interaction. Upon dialing *57, the system captures the calling party's telephone number, time, and duration of the call, forwarding this data to the local telephone company's annoyance call bureau for investigation; if the trace confirms malicious intent, it may trigger notification to law enforcement authorities without revealing the information to the subscriber. This service is intended solely for serious threats warranting legal action and incurs a per-use fee, with traces unavailable for those from certain blocked sources.^[39][40] Selective call rejection, activated via the *60 code, empowers users to block incoming calls from a predefined list of up to 12 specific telephone numbers, routing rejected calls to an announcement informing the caller that their call cannot be completed. To set up the list, a subscriber dials *60 followed by voice-guided prompts to add, review, or delete numbers; the feature remains active until deactivated with *80, and it applies only to local calls within the same rate area. This defensive measure helps restrict persistent unwanted contacts, such as from telemarketers or known harassers, by preventing the phone from ringing for listed numbers.^[1][41][42] The *66 code facilitates automatic callback, a persistence tool for reaching a busy line by repeatedly attempting to connect to the last outgoing number dialed until it becomes available or a timeout occurs, typically up to 30 minutes with up to 20-45 retry attempts depending on the provider. After dialing *66 post-busy signal, the system monitors the target line and delivers a distinctive ring to the subscriber's phone when idle, allowing immediate redial; deactivation uses *86, and the service charges per successful connection. While primarily for outgoing pursuits, it indirectly aids in managing interactions with elusive or high-demand callers by automating reconnection efforts.^[1][43] Anonymous call rejection, managed through *77 for activation and *87 for deactivation, blocks all incoming calls where the caller has invoked privacy features to withhold their telephone number, such as via *67. Once enabled, the subscriber's line rejects such anonymous calls by playing an intercept message to the caller stating the call cannot be completed as dialed, ensuring the subscriber's phone does not ring; this feature complements other blocking tools and may integrate with voicemail systems in some deployments to log rejected attempts without alerting the user. It provides broad protection against unidentified unwanted calls, remaining active until manually turned off, and is often included at no extra cost with Caller ID subscriptions or for a monthly fee of about $2-3, depending on the provider. Availability and exact behavior of these VSCs vary by carrier and may require line provisioning; consult your service provider for details.^[1][44]

Regional and International Variations

North American Implementation

In North America, the administration of vertical service codes (VSCs) falls under the North American Numbering Plan Administrator (NANPA), which centrally assigns these codes to ensure consistency within the North American Numbering Plan (NANP) encompassing the United States, Canada, and various Caribbean nations.^[1] NANPA follows guidelines established by the Alliance for Telecommunications Industry Solutions (ATIS) Industry Numbering Committee (INC), specifically ATIS-0300058, which outlines the assignment process for VSCs requiring standardization across the region.^{[1] [21]} As of the latest assignments, NANPA has allocated various VSCs in the *XX and *2XX formats for touchtone dialing (with rotary equivalents like 11XX), including examples such as *71 for usage-sensitive three-way calling and *72 for call forwarding activation.^[1] Requests for new VSCs are submitted directly to NANPA, but assignments do not guarantee conflict-free or uniform implementation by all carriers.^[1] VSCs maintain a degree of uniformity across the NANP's 20 member countries, where core codes—such as those for call forwarding (*72) and caller ID blocking (*67)—are generally supported on landline services by major carriers, though availability and implementation can vary by provider and region to allow flexibility while preserving interoperability for basic services across the United States, Canada, and Caribbean territories.^[1] For instance, major providers like Verizon and AT&T generally adhere to the standard NANPA-assigned codes but may offer additional proprietary features or slight differences in activation procedures due to network-specific configurations.^[1] This variation is managed through industry guidelines rather than strict enforcement. Regulatory oversight of VSCs in the United States is provided by the Federal Communications Commission (FCC), which ensures that these codes do not interfere with emergency access, such as 911 services, by treating VSCs as non-geographic feature activations rather than part of the standard numbering plan.^[45] VSCs are explicitly exempt from local numbering plans and area code assignments, positioning them outside traditional resource allocation to prioritize public safety and network efficiency.^[1] In Canada, the Canadian Radio-television and Telecommunications Commission (CRTC) aligns with NANPA standards, while Caribbean members follow similar NANP protocols under their national regulators. Most VSCs are available at no cost for activation and deactivation on landline services, promoting widespread access to features like selective call forwarding (*63), though certain codes, such as *69 for automatic recall (last-call return), typically incur per-use fees charged by the carrier, often around $0.50 to $2.00 depending on the provider and location. This fee structure applies uniformly across NANP carriers but can be waived or bundled in some subscription plans.^[1]

Examples from Other Regions

In Australia, equivalents to vertical service codes include dialing 1831 before a phone number to block caller ID transmission for that call on landlines, or #31# from a mobile phone on GSM-based networks to achieve the same effect. ^[46] To unblock caller ID temporarily, users dial 1832 or *31# respectively. ^[46] For call tracing in cases of malicious or harassing calls, there is no direct dial code; instead, subscribers request a malicious call trace (MCT) service from their telecommunications provider, which involves submitting details for investigation and potential reporting to authorities. ^[47] In the United Kingdom, dialing 141 before the destination number withholds the caller's identity, preventing it from being displayed to the recipient. ^[48] Conversely, 1471 retrieves the phone number and timestamp of the most recent incoming call (unless withheld by the caller), with an option to return the call by pressing 3, though this incurs a charge. ^[48] These codes are standard across major providers like BT and apply to both landline and mobile services. ^[49] In Japan, vertical service code usage is limited compared to other regions, with supplementary services often managed through subscription-based activation rather than user-dialed codes, particularly in legacy networks. ^[50] For instance, call waiting—a service that alerts users to incoming calls during an active conversation—is provided as an optional add-on by providers like NTT East, activated via account subscription without a specified dial code such as *230#, and incurs a monthly fee of ¥300. ^[50] This reflects Japan's historical reliance on ISDN for advanced telephony features, reducing the need for ad-hoc VSC dialing. ^[51] Regional variations contribute to challenges in global VSC adoption, with inconsistent standards in Europe and Asia leading to fragmented implementations across networks. ^[52] In GSM-dominant areas of these regions, supplementary services like call forwarding or waiting are frequently handled via Unstructured Supplementary Service Data (USSD) protocols, using formats such as *# followed by service-specific digits and ending in #, rather than the star-prefix sequences typical of North American systems. ^[53] This reliance on USSD enables session-based interactions but can complicate interoperability for international travelers or multi-network users. ^[53]

Modern Applications and Challenges

Adaptation in VoIP and Digital Networks

In Voice over Internet Protocol (VoIP) systems, vertical service codes (VSCs) are integrated into the Session Initiation Protocol (SIP) by detecting and processing them within the dial string of INVITE requests. Upon detection, the VSC is typically stripped from the request, and session state is updated to invoke corresponding features, such as call forwarding or caller ID suppression, without altering the core SIP signaling flow.^[27] This approach ensures compatibility with traditional dialing behaviors while leveraging SIP's flexibility for feature activation across IP networks.^[54] VoIP providers often map VSCs to softswitch functionalities to emulate public switched telephone network (PSTN) behaviors. For instance, Vonage supports the *72 code for unconditional call forwarding by allowing users to dial it directly on their VoIP adapters, which triggers the softswitch to configure forwarding to a specified number without intermediate prompts.^[55] Similarly, VoIP private branch exchange (PBX) systems, such as those from Cisco and Fortinet, configure regional parameters to recognize and process VSCs like *72 for call forwarding activation, ensuring seamless interoperability with enterprise telephony setups.^[8][3] Modern enhancements in VoIP extend beyond dial codes through web and application interfaces, supplementing VSC usage in unified communications platforms. In Microsoft Teams, for example, call forwarding is primarily managed via the app's settings menu rather than traditional codes like *72, allowing users to set rules for unanswered or simultaneous ringing across devices.^[56] This graphical approach integrates VSC-equivalent features into broader collaboration tools, reducing reliance on keypad dialing while maintaining backward compatibility for hybrid environments. While VSCs like *67 are supported for voice calls on mobile networks, they do not extend to SMS/text messaging features, where privacy is handled through separate mechanisms. The transition from PSTN to VoIP introduces challenges in preserving VSC functionality, particularly during number porting where existing codes must be mapped to IP-based services to avoid disruptions. In the United States, as of October 15, 2025, AT&T discontinued accepting new orders or modifications for traditional landline (POTS) services, with plans to phase out most legacy copper-based phone service by 2029.^[57][58] Providers ensure code portability by replicating VSC behaviors in cloud infrastructure, but mismatches in feature provisioning can occur if legacy configurations are not fully audited, potentially requiring interim gateways for smooth migration.

Security and Availability Issues

Vertical service codes (VSCs) present several security risks, particularly with features like call tracing. The *57 code, used for customer-originated trace of harassing or obscene calls, is vulnerable to abuse through false traces, where users dial it frivolously after non-threatening calls, incurring per-use fees that vary by carrier and area (e.g., $5–$15 or more for successful traces) and potentially overwhelming carrier resources or leading to unnecessary law enforcement involvement.^[39] In Voice over IP (VoIP) environments, spoofing of caller IDs further compromises VSC reliability, as malicious actors can fake originating numbers, rendering traces ineffective and enabling fraudulent activities like neighbor spoofing.^[59] Availability of VSCs is inconsistent, especially on mobile networks. While some codes, such as *67 for caller ID blocking and *72 for call forwarding, have been adopted by cellular carriers, support varies by provider and is not universal across all devices or regions, limiting access for mobile users compared to landline subscribers.^[1] During network outages, VSC functionality is typically deactivated as it relies on active carrier infrastructure, exacerbating disruptions to essential services like emergency tracing.^[40] Privacy concerns arise from both misuse and regulatory pressures. Scammers exploit codes like *69 (last call return) in one-ring schemes, where a brief incoming call prompts users to redial—potentially to international premium numbers—resulting in high charges, with spoofed IDs making the feature unreliable for legitimate callbacks.^[60] Privacy regulations in North America, such as FCC rules on caller ID and trace data handling, require carriers to protect user information and limit unauthorized disclosures, prompting enhancements to VSC security measures.^[61] Future challenges include the potential shift away from VSCs in 5G and over-the-top (OTT) services, where app-based features may reduce reliance on dial codes, though traditional telephony support persists for backward compatibility. The North American Numbering Plan Administration (NANPA) plays a key role in addressing cybersecurity by assigning and reserving VSCs (e.g., *2X and *3X for expansion) per industry guidelines to prevent conflicts and support secure updates.^[1]