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Telus Health
Telus Health
Telus Health
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TELUS Health, a division of TELUS Corporation, is a Vancouver, British Columbia, Canada–based provider of health technology services with more than 10,000 employees primarily located in Canada, United States, United Kingdom and Australia.[5] The company operates four customer-facing business units: Employer Solutions, Consumer Solutions, Payor Solutions (insurers) and Provider Solutions (healthcare professionals, health institutions and governments).

Key Information

The company’s operations are global, with products and services that cover more than 50 million employees of organizations in 160 countries[6] plus more than 130,000 physicians, pharmacies and allied health professionals in Canada. It also supports the processing of roughly 130 million health insurance claims electronically each year on behalf of insurers.

Background

[edit]

MPact Immedia—established in 1988—merged with Bell Canada's Electronic Business Solutions to form BCE Emergis in 1998, which became an independent unit on May 6, 2006. On December 1, 2004, the company was renamed as Emergis.

In 2007, TELUS Corporation purchased Emergis for $763 million.[7]

Shortly after acquiring Emergis, TELUS introduced its TELUS Health Solutions division. In June 2022, TELUS Health acquired LifeWorks, in a deal valued at $2.9 billion including debt.[8]

Retired Products

[edit]

Wolf EMR

[edit]

In 2012, TELUS Health acquired Wolf Medical Systems, then Canada’s largest cloud-based EMR provider. The acquisition led to the creation of TELUS Physician Solutions, integrating Wolf’s cloud-based technology into TELUS’s broader health portfolio.[9] In the years that followed, Wolf EMR was gradually retired as healthcare providers were transitioned to platforms such as PS Suite. A user-group webinar conducted approximately 3.4 years ago addressed questions about Wolf EMR sunsetting and migrating to other TELUS EMRs.[10]

Nightingale EMR

[edit]

Prior to PS Suite becoming the primary EMR solution, TELUS Health offered the Nightingale EMR platform. That platform was officially retired in 2019, and users were advised to migrate to PS Suite.[11]

PS Suite (Practice Solutions)

[edit]

PS Suite (originally called Practice Solutions) has long stood as TELUS Health’s flagship EMR system, widely adopted across Canada for its robust functionality, user-friendly interface, integrated billing, mobile access, and ability to connect with labs, provincial registries, and referral systems.[12][13]

In Alberta, TELUS Health is now in the process of phasing out PS Suite. Providers are in transition, and are migrating to more modern EMRs.

Pediatric Community Impact

[edit]

The pediatric healthcare community has particularly been affected and are positioned to evaluate and select suitable EMR systems. Cherry Health—a healthcare network and recruiting platform—lists a considerable number of pediatric providers who use PS Suite in their profiles, indicating ongoing use of that EMR in pediatric practices.[14] Pediatric practices often require customizable workflows, growth tracking, vaccination scheduling, and family health data integration. The PS Suite retirement requires that EMRs part of Alberta's EMR network such as Auro, Ava, and HQ prepare for clinical migrations.

For pediatric and general practice needs, especially in Alberta and beyond, EMR systems include:

  • Auro EMR – Praised for flexible functionality and focus on Allied Health Specialist.
  • Ava EMR – Modern, intuitive, scalable, often praised for healthcare innovation.
  • HQ EMR – Open-source EMR used across North Edmonton.

Locations

[edit]

TELUS Health has office locations in Quebec, Ontario, Alberta, and British Columbia.[15]

The company also has 14 TELUS Health Care Centres in British Columbia, Alberta, Manitoba, Ontario, Quebec and Newfoundland and Labrador and 4 TELUS Health MyCare Clinics located in British Columbia and Quebec.[16]

TELUS Health Virtual Pharmacy has dispensing locations in Quebec, British Columbia, Manitoba and Ontario.[17]

References

[edit]
[edit]
Revisions and contributorsEdit on WikipediaRead on Wikipedia

Telus Health

View on Grokipedia
from Grokipedia
Telus Health is a division of , a leading Canadian telecommunications company, and serves as a global provider of and wellbeing solutions focused on physical, mental, and financial health for individuals, employers, and healthcare providers. Established through the 2007 acquisition of Emergis Inc., a Montreal-based electronic medical records firm, for $763 million, Telus Health was rebranded from Telus Health Solutions to deliver innovative technology-driven services aimed at improving access to care and health outcomes. The company offers a wide range of services, including virtual healthcare consultations available 24/7 across , employee assistance programs (EAPs) for support, preventive health assessments, and tools to engage employees in achieving personal health goals. With thousands of team members operating worldwide and covering 160.6 million healthcare lives as of Q3 2025, Telus Health leverages to connect patients and providers, addressing challenges such as the estimated $16 billion (as of 2013) annual cost to Canadian employers from mental health-related absences and an 83% (as of 2021) gap between the extended health and benefits employees have and those they want. Its mission emphasizes creating remarkable health experiences and simplifying solutions to build healthier communities and workplaces globally. In recent years, Telus Health has expanded through strategic acquisitions, including Workplace Options in May 2025, enhancing its employee and family assistance programs for companies and integrating digital innovation with comprehensive wellbeing support. Programs like TELUS Health for Good further demonstrate its commitment to social impact by providing primary and services to marginalized populations and low-income older adults in .

Overview

Company Profile

Telus Health is a division of , a major Canadian telecommunications company that provides a wide range of communication and services across the country. Established in 2007 through the acquisition of Emergis Inc. and headquartered in , , the division initially concentrated on developing health and wellbeing technologies to support healthcare delivery. As of 2025, Telus Health employs over 8,500 people globally and operates as a key player in the enterprise systems segment of the , specializing in electronic health records (EHRs), , and platforms. The company serves more than 160 million lives worldwide, emphasizing prevention-oriented health solutions that integrate physical, mental, and financial to improve outcomes for individuals and organizations. This scale was enhanced by the May 2025 acquisition of Workplace Options, expanding employee and family assistance programs globally. In 2024, Telus Health's segment generated $1.8 billion in revenue for TELUS, reflecting a 4.3% year-over-year growth driven by expanded offerings.

Mission and Strategic Goals

Telus Health's mission is to be the most trusted company in the world, delivering remarkable experiences and improving lives through prevention-focused solutions. This guiding principle emphasizes creating better outcomes for patients, providers, and employers by leveraging and compassion to build the healthiest communities and workplaces globally. The company's strategic goals focus on bridging significant gaps in and addressing pressing health challenges. In , there is an 83% mismatch between the health benefits employees currently have and those they desire from their employers. Additionally, mental health-related absences cost Canadian employers more than $16 billion annually in lost productivity, prompting Telus Health to prioritize solutions that mitigate these economic burdens. Efforts also include enhancing global access to virtual care to improve equity and convenience in healthcare delivery. Telus Health integrates advanced technologies such as , data analytics, and connectivity to simplify health experiences for patients, providers, and employers. The company is committed to supporting more than 160 million lives worldwide through comprehensive services. A key goal is reducing workplace absences by bolstering support, as eight in ten Canadian employees indicate they would switch jobs for better wellbeing programs.

History

Founding and Early Years

While , established in 1990 in , , through the privatization and merger of Alberta Government Telephones (AGT) and the British Columbia Telephone Company (), initially managed public health-care records and developed infrastructure in and as a Crown corporation, leveraging its expertise, Telus Health as a dedicated division was formally established later. Following TELUS's full in 1999, the company retained oversight of these provincial health records databases, which laid foundational groundwork for electronic medical records (EMRs). Telus Health was established through TELUS's acquisition of Emergis Inc., a Montreal-based electronic medical records firm, for $763 million, announced in November 2007 and completed in January 2008. This led to the launch of Telus Health Solutions as a distinct division in November 2008, with an initial $100 million investment over three years to advance e-health solutions. In the early 2010s, under the continued leadership of CEO —who joined TELUS in 2000—the division evolved, driven by his vision to position TELUS as a leader in e-health amid Canada's need for infrastructure. This emphasized innovative telecommunications applications to enhance patient care and system efficiency. The division was later rebranded as Telus Health.

Expansion Through Acquisitions

Telus Health's expansion strategy has relied heavily on acquisitions to build its portfolio, beginning with its formalization as a distinct division in 2008. The pace of acquisitions accelerated after 2010, as TELUS sought to enhance its offerings in electronic medical records (EMRs), telehomecare, and employee solutions. This approach allowed the company to rapidly integrate innovative technologies and enter new markets, transforming it from a primarily Canadian-focused entity into a global player. Key acquisitions have marked significant milestones in this growth. In 2012, TELUS acquired KinLogix, Quebec's leading provider of cloud-based EMRs, which strengthened its regional presence in electronic health records and supported the of practices. This was followed by the 2022 purchase of Sprout Wellness Solutions, a Toronto-based digital platform for preventative health and , enhancing TELUS Health's virtual care capabilities. Later that year, the $2.9 billion acquisition of , a major provider of and employee assistance programs (EAPs), expanded TELUS Health's employer-focused services to cover 50 million lives worldwide at the time. Most recently, in May 2025, TELUS Health acquired Workplace Options for approximately $500 million, a U.S.-based leader in global wellbeing support serving companies, further bolstering its international employee health IT offerings. Through more than 13 acquisitions, TELUS Health has diversified into employee health IT, telehomecare, and international markets, integrating acquired technologies—such as EMR platforms from KinLogix and wellbeing tools from and Workplace Options—into its core digital health ecosystem. This has enabled seamless enhancements to services like virtual care and EAPs, driving operational efficiencies and broader adoption. By late 2025, these efforts had expanded TELUS Health's reach to cover over 160 million lives globally, up from a Canadian-centric base. Strategically, these moves shifted TELUS Health from a domestic provider to one with operations spanning more than 200 countries, emphasizing holistic employee and consumer . In 2025, amid this growth, TELUS explored options for a potential spin-out or equity sale of its health division to unlock further value and focus resources.

Services and Products

Digital Health Technologies

Telus Health offers a suite of technologies designed to enhance healthcare delivery for providers and patients, emphasizing , cloud-based accessibility, and secure . Central to its offerings is the Med Access (EHR) system, a web-based electronic medical record (EMR) solution that supports physicians and specialists with features such as robust reporting, task management, point-of-care decision support, and remote access to patient data. This cloud-based platform enables seamless integration of patient information, facilitating efficient clinical workflows and compliance with Canadian privacy standards like those under the Personal Information Protection and Electronic Documents Act (PIPEDA). Complementing its EHR capabilities, Telus Health provides and telehomecare systems through initiatives like Home Health Monitoring (HHM), a virtual care technology that delivers clinical monitoring services directly to patients' homes, supporting chronic disease management and reducing hospital readmissions. In 2024, Telus Health was selected by to implement Canada's largest single program in . These systems integrate videoconferencing and transmission, as seen in its 2017 partnership with Tunstall Healthcare for advanced remote monitoring of chronic conditions. A key component of its e-prescribing infrastructure is PrescribeIT, a national service developed in collaboration with Canada Health Infoway, where Telus Health was selected as the technical provider in 2017 to enable electronic transmission of prescriptions from EMRs directly to pharmacies. This vendor-agnostic platform reduces medication errors, streamlines renewal requests, and integrates with pharmacy management systems, promoting medication adherence and continuity of care across provinces. As of 2025, it has expanded to integrate with hospital information systems like Epic in several facilities. Telus Health's virtual care platforms further bridge provider-patient interactions, offering 24/7 access to video consultations and secure messaging through tools like the TELUS Health Virtual Care app and EMR Virtual Visit add-on. These solutions allow clinicians to conduct remote visits, update records, and exchange in real-time while maintaining via the TELUS Health Exchange platform. For physicians, the KinLogix EMR—acquired by Telus Health in 2012—provides a tailored cloud-based system that organizes patient for specialized clinics, enhancing regional adoption. Innovations in AI-driven analytics are integrated into Telus Health's offerings, such as the Collaborative Health Record (CHR) AI features, which use predictive modeling to analyze for early detection and personalized care recommendations, including recent 2025 integrations with Tali AI for automated clinical documentation and dictation. These tools support preventative health strategies by identifying trends in disease progression, optimizing , and improving outcomes through insights. Overall, Telus Health's technologies are adopted by healthcare providers across , with PrescribeIT operational in multiple provinces and EMR solutions serving clinics across , underscoring a focus on scalable, compliant digital infrastructure.

Employee and Consumer Wellbeing Solutions

Telus Health provides a range of employee assistance programs (EAPs) designed to support mental, physical, and financial wellbeing for employees and their families, incorporating services from integrations such as and the 2025 acquisition of Workplace Options. These programs offer 24/7 access to virtual therapy, counseling, and , emphasizing holistic and personalized care to address work-life challenges. Key tools include the TELUS Health Wellbeing app, which enables users to track mental and physical metrics through assessments across four pillars—emotional, physical, financial, and social—while providing resources for and management. Financial wellness features encompass seminars, budgeting tools, and advisory support to mitigate economic stressors. Additionally, occupational screening tests, such as audiometric, pulmonary function, and biological monitoring, are available at care centers in locations like and to promote preventive and workplace safety. These solutions target employers seeking to enhance and reduce related to issues, universities and colleges through tailored student support programs, and individual consumers via direct access channels. For instance, partnerships like the one with provide enrolled students with round-the-clock virtual medical and care. Grievance forms and dedicated phone support lines ensure accessible resolution for concerns, fostering trust in the system. Overall, Telus Health's offerings deliver preventive, integrated support to over 150 million lives globally across more than 200 countries and territories, leveraging digital platforms for seamless delivery.

Operations and Global Reach

Organizational Structure and Leadership

Telus Health operates as a division within , functioning as a key segment focused on health and wellbeing solutions, with its dedicated leadership team reporting directly to TELUS President and CEO Darren Entwhistle. This structure enables seamless integration of Telus Health's operations with TELUS's broader and digital ecosystem, supporting strategic alignment in technology deployment and innovation. The leadership team at Telus Health comprises experienced executives driving advancements and global operations. Navin Arora serves as Executive Vice-President of TELUS and President of TELUS Health, overseeing health solutions alongside business, agriculture, and partner services to empower . Mohamed El-Demerdash, as President of TELUS Health, leads efforts to deliver transformative solutions serving over 150 million lives across 200 countries. Other key members include Martin Belanger, Senior Vice-President of Payor & Provider Solutions, focusing on workplace benefits and ; David Bassin, Senior Vice-President of Retirement & Benefits Solutions, emphasizing ; Adam Myers, Senior Vice-President of TELUS Health Care Centres, managing networks; and Greg McCallum, Senior Vice-President of Employer Solutions, advancing employee health initiatives. Telus Health employs thousands of team members worldwide, comprising passionate and tech-savvy professionals dedicated to innovating in health technology. The workforce emphasizes diversity and inclusion, with TELUS-wide initiatives promoting equitable representation and wellbeing, including team member-led resource groups that foster cultural awareness and support in health tech environments. Governance at Telus Health integrates closely with TELUS's investor relations framework, particularly for managing mergers and acquisitions to ensure strategic growth and compliance. A core focus includes ethical AI practices and robust data privacy measures, with TELUS achieving ISO 31700-1 certification for privacy by design and implementing frameworks to assess AI uses for ethical, security, and governance risks.

Locations and Facilities

Telus Health is headquartered in Vancouver, British Columbia, Canada, at 510 West Georgia Street. This serves as the primary corporate hub for the division, overseeing operations within the broader Telus Corporation structure. In Canada, Telus Health maintains corporate offices across multiple provinces, including in Calgary, Alberta (at TELUS Tower, 411 1st Street SE, and 685 Centre Street SW); Edmonton, Alberta (10303 Jasper Avenue); Montreal, Quebec (630 René-Lévesque Blvd W and 1060 boul. Robert-Bourassa); Toronto, Ontario (25 York Street); and others such as Winnipeg, Manitoba; Fredericton, New Brunswick; Halifax, Nova Scotia; Markham, Ontario; and Québec City, Quebec. The company operates over 15 care centers nationwide, providing on-site health screenings, occupational health services, and medical assessments; notable sites include those in Vancouver (multiple locations including 808 Nelson Street and 1022 Nelson Street), Calgary (685 Centre Street S), Edmonton (10216 124 Street), Thompson, Manitoba (436 Thompson Drive), Ottawa, Ontario (1545 Carling Avenue), Toronto (333 Bay Street and Bloor Street), Montreal (600 Maisonneuve Blvd W), St. John's, Newfoundland and Labrador, and North Vancouver. These facilities support a hybrid model that integrates physical infrastructure with virtual health platforms, enabling expanded access while minimizing the reliance on extensive brick-and-mortar sites. Telus Health has expanded internationally through strategic acquisitions and partnerships, establishing a presence in the United States, Europe, Asia-Pacific, and beyond. In the U.S., offices are located in Temecula, California (27715 Jefferson Avenue); Hartford, Connecticut (280 Trumbull Street); St. Petersburg, Florida (3201 34th St. South); Canton, Massachusetts (250 Royall Street); Pittsburgh, Pennsylvania (651 Holiday Drive); and Raleigh, North Carolina (2912 Highwoods Blvd), the latter enhanced by the 2025 acquisition of Workplace Options, which added key hubs for employee wellbeing operations. In Europe, facilities include sites in Dublin, Ireland (Unit 26, Hyde Building, Carrickmines); Maarssen and Amsterdam, Netherlands (Bisonspoor 3002 and Alpha Tower, De Entree); and Glasgow and London, United Kingdom (McLellan Works and 90 High Holborn). Asia-Pacific operations feature offices in Gurgaon and Noida, India (DLF World Tech Park and Candor TechSpace); Singapore (20 Cecil Street); Brisbane, Melbourne, Sydney, and West Perth, Australia; and Auckland, New Zealand. This global footprint, bolstered by acquisitions, supports health services across more than 150 countries, with a focus on digital integration to complement physical locations.

References

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  3. https://www.telus.com/en/health/employers/physical/virtual-care
  4. https://www.telus.com/en/health/employers/mental/eap
  5. https://www.telus.com/en/health/care-centres/assessments-and-screenings/preventive
  6. https://www.prnewswire.com/news-releases/telus-reports-strong-operational-and-financial-results-for-third-quarter-2025-302608078.html
  7. https://www.workplaceoptions.com/news/telus-health-acquires-workplace-options-top-provider-of-wellbeing-services-to-fortune-500-companies/
  8. https://www.telus.com/en/social-impact/innovating-healthcare/health-for-good
  9. https://www.telus.com/en/about/investor-relations/reports/annual-reports/2024
  10. https://pitchbook.com/profiles/company/158898-70
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  12. https://www.telus.com/health/press-releases/telus-health-acquires-workplace-options-top-provider-wellbeing-services-fortune-500-companies
  13. https://www.telus.com/about/news-and-events/media-releases/telus-reports-strong-operational-and-financial-results-for-third-quarter-2025
  14. https://www.telus.com/en/about/investor-relations/reports/annual-reports/2024/operations-at-a-glance
  15. https://go.telushealth.com/en-ca/operationalizing-ai-in-healthcare-emrs
  16. https://thelogic.co/news/the-big-read/teluss-move-into-health-care-could-be-a-boost-for-its-bottom-line-but-for-ceo-darren-entwistle-its-personal/
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  19. https://www.zoominfo.com/c/telus-health/1125977633
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  37. https://tali.ai/resources/tali-ai-and-chr-ai-scribe-integration
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  47. https://www.telus.com/en/health/care-centres/locations/calgary
  48. https://www.telus.com/en/health/employers
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  55. https://www.telus.com/en/about/diversity-and-inclusion
  56. https://www.telus.com/about/news-and-events/media-releases/telus-reports-operational-and-financial-results-for-first-quarter-2025
  57. https://www.telus.com/about/trust/responsible-ai
  58. https://www.telus.com/about/news-and-events/media-releases/TELUS-Wins-OneTrust-Innovation-Award
  59. https://www.telus.com/en/health/offices
  60. https://www.telus.com/en/health/care-centres/locations
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  62. https://www.telushealth.com/
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