Flaming (Internet)

Flaming is the act of posting insults, often including profanity or other offensive language, on the internet. Flaming emerges from the anonymity that Internet forums provide for users which allows them to act more aggressively. Anonymity can lead to disinhibition, which results in the swearing, offensive, and hostile language characteristic of flaming. Lack of social cues, less accountability of face-to-face communications, textual mediation, and deindividualization are also likely factors. Deliberate flaming is carried out by individuals known as flamers, which are specifically motivated to incite flaming. These users specialize in flaming and target specific aspects of a controversial conversation.

While these behaviors may be typical or expected in certain types of forums, they can have dramatic, adverse effects in others. Flame wars can have a lasting impact on some internet communities where even once a flame war has concluded a division or even dissolution may occur.

The individuals that create an environment of flaming and hostility lead the readers to disengage with the offender and may potentially leave the message board and chat room. The continual use of flaming within the online community can create a disruptive and negative experience for those involved and can lead to limited involvement and engagement within the original chat room and program.

Social researchers have investigated flaming, coming up with several different theories about the phenomenon. These include deindividuation and reduced awareness of other people's feelings (online disinhibition effect), conformance to perceived norms, miscommunication caused by the lack of social cues available in face-to-face communication, and anti-normative behavior.

Jacob Borders, in discussing participants' internal modeling of a discussion, says:

Mental models are fuzzy, incomplete, and imprecisely stated. Furthermore, within a single individual, mental models change with time, even during the flow of a single conversation. The human mind assembles a few relationships to fit the context of a discussion. As debate shifts, so do the mental models. Even when only a single topic is being discussed, each participant in a conversation employs a different mental model to interpret the subject. Fundamental assumptions differ but are never brought into the open. Goals are different but left unstated. It is little wonder that compromise takes so long. And even when consensus is reached, the underlying assumptions may be fallacies that lead to laws and programs that fail. The human mind is not adapted to understanding correctly the consequences implied by a mental model. A mental model may be correct in structure and assumptions but, even so, the human mind—either individually or as a group consensus—is apt to draw the wrong implications for the future.

Thus, online conversations often involve a variety of assumptions and motives unique to each user. Without social context, users are often helpless to know the intentions of their counterparts. In addition to the problems of conflicting mental models often present in online discussions, the inherent lack of face-to-face communication online can encourage hostility. Professor Norman Johnson, commenting on the propensity of Internet posters to flame one another, states:

The literature suggests that, compared to face-to-face, the increased incidence of flaming when using computer-mediated communication is due to reductions in the transfer of social cues, which decrease individuals' concern for social evaluation and fear of social sanctions or reprisals. When social identity and ingroup status are salient, computer mediation can decrease flaming because individuals focus their attention on the social context (and associated norms) rather than themselves.