MTA Bus Time
MTA Bus Time
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MTA Bus Time

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MTA Bus Time

MTA Bus Time, stylized as BusTime, is a Service Interface for Real Time Information, automatic vehicle location (AVL), and passenger information system provided by the Metropolitan Transportation Authority (MTA) of New York City for customers of its bus operations under the New York City Bus and MTA Bus Company brands. First tested in late 2010 and officially launched in early 2011, MTA Bus Time was installed in all MTA bus routes in New York City by 2014.

The software uses Global Positioning System (GPS) technology equipped in buses to relay real-time location information to passengers via internet-enabled devices (particularly smartphones), SMS messages, or countdown clocks installed at bus stops. Since 1996, the MTA had tried to install positioning technology for buses through numerous pilot programs, which were implemented in various stages.

MTA Bus Time allows riders to track the location of buses along a route. On computer browsers, the service uses Google Maps to display bus routes and the position of buses along routes, by typing in a route (e.g. Q22) or intersection into the search box. It will also give the distance (in number of stops or miles) and approximate time away from the next stop for each bus. For web-enabled mobile devices, typing in a route will display the list of stops along the route and the position of buses along it. Typing in an intersection will give a list of buses operating to that stop and the approximate time for the next bus to reach the stop. Intersection information can also be found by scanning the QR code for a stop, or texting the stop's numerical code to receive information via SMS; both codes are found on the Guide-A-Ride box affixed to bus stop signage. Bus Time is also integrated into countdown clocks installed at several bus stops throughout the city, displaying how many stops away the next bus is, to serve riders without internet devices or mobile phones.

The current Bus Time system uses on-board GPS and wireless communication units, at the cost of about $20,000 per vehicle. For most buses, the console is equipped behind the driver's seat. The hardware is provided by two companies, Verifone and Cubic Transportation Systems, with GPS devices supplied by Trimble Navigation, and open source software called OneBusAway. The Verifone system is the successor to a pilot "Smart Card" payment system developed along with MasterCard. Cambridge Systematics was also involved in the development. The MTA uses the same servers as Amazon.com. The technology is similar to the technology used for countdown clocks found in the New York City Subway system (called Subway Time).

Bus Time is also used by the MTA to create performance reports for bus routes, and by bus dispatchers and managers to monitor and improve service. This technology is called Bus Trek.

The mass transit system of New York City did not have any sort of arrival-time information system prior to the installation of the first subway and bus countdown clocks in the 2000s. Many other major cities (such as London, Paris, and Washington, D.C.) had used the technology for many years; several American cities such as Chicago, San Francisco, and Portland, Oregon, have also had bus-tracking systems prior to MTA implementation.

In 1979, the MTA tested a radio-based monitoring system on the buses from the Queens Village Depot, called the "Radio-Data-Locator System" and designed by Motorola. The buses automatically communicated their location to the East New York Bus Command Center in East New York, Brooklyn, every 90 seconds. The system was used to improve bus performance and prevent bus bunching, but was not accessible to the public.

In 1996, the MTA's New York City Transit Authority (NYCT) contracted Orbital Sciences Corporation to design a bus-arrival monitoring system, planned to be installed on 170 city buses by 1998. The routes on which it would be implemented were the M15, M31, M35, M57, M66 and M116, which operated out of the 126th Street Depot in Manhattan. In 1997, the MTA awarded a second contract to Orbital to install a tracking system on the Long Island Bus system (now the independent Nassau Inter-County Express). An additional contract was awarded in 1999 for the MTA's Access-A-Ride paratransit service. The system would have included countdown clocks and interactive kiosks at stops, and recorded "next stop" announcements on buses (similar to that of modern subway cars and the still-used Clever Devices system used on the ex-MTA Long Island Bus/NICE Bus units). NYCT Buses would be monitored at the East New York Depot control center, and Long Island buses at a command center in Garden City. After four years, the company had missed most of its deadlines. The technology, meanwhile, was faulty because the skyscrapers in Manhattan blocked signals and the dead reckoning system had failed. The NYCT contract was terminated by the MTA in 2000.

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