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Vanquis Banking Group
Vanquis Banking Group
Vanquis Banking Group
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Registered Office, No. 1 Godwin Street, Bradford, England (the building on the left)

Key Information

London Office at 12 Arthur Street

Vanquis Banking Group, formerly Provident Financial plc, is a British bank headquartered in Bradford, England which specialises in credit cards, loans and consumer vehicle finance. It primarily services customers with a sub-prime credit history who have been declined for credit from mainstream lenders.[2] It also offers fixed-rate and notice savings accounts under the trading name Vanquis Savings.[3] It is listed on the London Stock Exchange.

History

[edit]

The company was established in Bradford in 1880 by Joshua Kelley Waddilove to provide affordable credit to families in West Yorkshire as the Provident Clothing and Supply Company.[4][5] The Company was first listed on the London Stock Exchange in 1962.[6]

Provident Financial were one of the first financial institutions to enter into estate agency in the UK,[7] establishing Whitegate Estate Agency in two cities 1978, and by the end of the year was operating in eight Yorkshire towns.[8] The chain grew to 19 branches by the end of 1979,[9] 22 branches by the end of 1980[10] and 23 branches by the end of 1982.[11] Innovations brought to the market place included seven day opening, computerised mailing lists, a "No Sale – No Fee" guarantee and an all include fixed fee.[12] By late 1985 there were 60 branches of the chain,[13] expanding with a move into the East Midlands in 1986 to 70 branches (the 10 in the East Midlands were acquisitions which had trade during 1986 under their former names.[14] As the chain reached its 10th anniversary towards the end of 1987, the chain totaled 95 branches of which 17 were franchised,[15] rising to 107 branches (27 franchised) by the end of the following year.[16] The chain was sold for £19 million[17] in December 1989 to Legal & General.[18]

In 2002, Provident Financial formed Vanquis Bank, with a full banking licence from the FSA, a consumer credit licence with the Office of Fair Trading and a licence from Visa International to operate and issue credit cards under the Visa brand. Vanquis Bank specialised in credit cards.[19]

In 2005, Provident Financial closed its Yes Car Credit business, which had sold second-hand vehicles to customers with problematic credit histories.[20] The company had been subject to bad publicity, including a TV investigation into its selling practices, pressurisation of staff, unreliable vehicles and debt collection methods.[21] In 2007, it demerged its international business, and a new separate public company was formed called International Personal Finance.[22] This company then held all of Provident Financial's ex-non-UK operations, with the exception of Ireland. It also sold the motor insurance business.[23]

In 2013, Provident Financial launched its online short-term loan Satsuma Loans.[24]

In 2014, Moneybarn was acquired by Provident Financial plc, joining the home credit and online credit businesses and Vanquis Bank to become the third leg of the group.[25]

The Central Bank of Ireland in late 2014 fined and reprimanded Provident Financial for flagrant breaches of the regulatory requirements aimed at protecting Irish consumers.[26] The five whistleblowers who reported the law breaking were then sacked by Provident, which led to the matter being raised in Dáil Éireann.[27]

On 22 August 2017, Provident Financial lost two-thirds of its stock value in a day, following its second profit warning in two months, the replacement of its chief executive by Manjit Wolstenholme, cancellation of a shareholder dividend and a warning that the full-year dividend might also be cancelled, and the announcement of an investigation by the Financial Conduct Authority.[28][29] The share price, which had been £32 in April 2017, was £8.50 by the first week of October 2017.[30]

In March 2021, Provident Financial announced it intended to introduce a scheme of arrangement, under which £50 million would be set aside for compensation payments for unresolved claims made before 17 December 2020.[31]

In December 2021, Provident Financial's doorstep lending business was placed into a managed orderly run-off. The business was closed down on 31 December 2021.[32]

In January 2023, it was announced that the company would be rebranded from "Provident Financial" to "Vanquis Banking Group".[33] It changed its name accordingly on 2 March 2023.[34]

In 2023, the firm acquired financial technology company Snoop, which provides a budget management application.[35]

Criticism

[edit]

In 2011, Vanquis Bank was criticised for offering repayment option plans to their credit card customers, a form of insurance some consumer sites referred to as the 'new payment protection insurance (PPI)'.[36] In 2012, the company was the subject of an episode of the BBC documentary series Panorama, which alleged that the company were breaching Office of Fair Trading guidelines by offering loans to vulnerable people who might not have understood the implications of the contracts they were entering into. The company were criticised by the Citizen's Advice Bureau, whose chief executive told Panorama, "I call into question...the motivation to keep exploiting people who clearly can't be held responsible for their own decisions in that situation."[37]

In 2018, Vanquis Bank was fined £2 million for failing to properly disclose charges on one of its popular repayment plans.[38] Vanquis was also forced to pay £169 million back in compensation to its customers.[39]

On 8 September 2025 the UK Office of Financial Sanctions Implementation ("OFSI") issued a report concerning a breach of financial sanctions regulations by Vanquis Bank due to financial transactions with a designated person. The bank voluntarily declared it and was not fined.[40]

Operations

[edit]

The main activity is the credit card business, Vanquis Bank,[41] which was set up by Provident Financial in 2002.[42] The customer services department moved to a new call centre in part of what used to be the Naval Dockyards at Chatham in 2008.[43] Vanquis Bank offer a range of cards depending on the credit circumstances of the applicant.[44]

In 2009 Vanquis rebranded, launched new credit cards and won the Credit Provider of the Year at the Credit Today Awards.[45] In 2011, a further call centre was opened in Bradford, and a high-yield bond product was authorised by the FSA.[46] Vanquis also began to operate in Poland using EU bank passporting rights in 2012.[47]

In July 2024 the bank was forced to announce £40 million of write-downs and issued warnings over capital ratio targets.[48]

References

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Vanquis Banking Group

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Vanquis Banking Group plc is a United Kingdom-based specialist bank that provides credit cards, unsecured personal loans, vehicle finance, and savings products targeted at non-prime consumers in the mid-cost credit segment. Headquartered in , , the company operates primarily through its Vanquis Bank brand and emphasizes services for customers underserved by mainstream lenders. Originally tracing its roots to Provident Financial plc, founded in as a home-collected credit provider, Vanquis Banking Group rebranded in following a strategic refocus on banking operations after divesting its door-to-door lending business. The group has historically prioritized by extending to individuals with adverse credit histories, issuing over 2 million credit cards since inception and maintaining a customer base of around 1.5 million active accounts as of recent reports. Its defining characteristic lies in risk-based pricing and behavioral scoring models to manage higher-risk lending while aiming for sustainable profitability in a regulated environment. The company has faced notable regulatory scrutiny and operational challenges, including a 2018 Financial Conduct Authority fine of £1.976 million for failures in disclosing costs of repayment protection , resulting in customer compensation orders. More recently, in 2024, Vanquis issued multiple profit warnings due to a surge in complaints—often amplified by claims management companies—related to affordability assessments and motor finance mis-selling, leading to substantial casework costs, an adjusted pre-tax loss of £34.8 million for the year, and a 40% share price decline. In response, the group initiated a turnaround strategy in March 2024, achieving £64.3 million in cost savings and pursuing legal action against volume claims firms for alleged unlawful practices contributing to over £12 million in losses. Despite these setbacks, affirmed its 'BB-' issuer default rating in August 2025 with a stable outlook, citing expected profitability recovery in 2025 from reduced complaint volumes and operational efficiencies.

Company Profile

Founding and Evolution

Vanquis Banking Group's origins trace back to 1880, when it was founded in , , by Waddilove, a and insurance agent, under the name Provident Financial to offer affordable to working-class families excluded from mainstream banking. Waddilove introduced a voucher-based system allowing customers to purchase essentials such as clothing and coal, repayable through small weekly installments collected at the door, addressing the era's limited access to formal amid industrial . Over the subsequent decades, the company expanded from its home-collected credit model, listing on the London Stock Exchange in 1962 as Provident Financial Group plc and renaming to Provident Financial plc in 1990, while diversifying into personal loans and other non-standard lending products. In 1996, Provident Financial established Vanquis Bank as a specialist issuer targeting subprime borrowers—those with imperfect credit histories—filling a market gap left by high-street banks unwilling to serve this segment. This marked a pivotal evolution from door-step lending to unsecured credit products, with Vanquis Bank growing to issue cards to over 1 million customers by the 2010s through proprietary risk assessment models emphasizing affordability over traditional credit scores. The group's structure continued to adapt, acquiring vehicle finance provider Moneybarn in 2013 and launching digital budgeting app Snoop in 2020, shifting emphasis toward a broader banking portfolio amid regulatory pressures on home credit. In response to these changes and to align its identity with its core credit card and digital banking focus, Provident Financial announced plans on January 26, 2023, to rebrand as Vanquis Banking Group plc, a transition completed on March 2, 2023, reflecting its repositioning as a specialist bank serving underserved consumers rather than its historical door-step roots. This rebranding underscored a strategic pivot toward regulated banking products, with the Vanquis name—derived from its credit card subsidiary—elevating the group's modern operations while retaining its commitment to financial inclusion for non-prime markets.

Corporate Governance and Leadership

Vanquis Banking Group's consists of eight members, including two executive directors responsible for day-to-day operations and six s providing independent oversight. The board is chaired by Sir Peter Estlin, a appointed to the role on 15 September 2023, following his joining the board on 19 April 2023; Estlin brings over 35 years of experience in banking and finance from roles at , , and , and previously served as . Executive leadership is headed by Chief Executive Officer Ian McLaughlin, appointed on 1 August 2023, who oversees business operations with a background spanning 30 years in financial services, including as CEO of Bank of Ireland (UK) Plc and expertise in mortgages, wealth management, and motor finance. The Chief Financial Officer is Dave Watts, appointed on 1 November 2023, with more than 30 years at HSBC, where he served as CFO of HSBC UK Bank plc and HSBC Bank plc. The non-executive directors include Senior Independent Director , appointed on 9 March 2023, with prior finance leadership at Virgin Money, , and . Other independent non-executive directors are Graham Lindsay (appointed 1 April 2019, former Lloyds Banking Group executive and Wonga UK board member), Karen Briggs (appointed 27 March 2024, 30+ years at focusing on financial services and technology), Oliver Laird (appointed 27 March 2024, former CFO at plc and ), and Jackie Noakes (appointed 27 March 2024, former CEO/COO/CIO at and ). In terms of , the board adheres to the , emphasizing strategic oversight, , and accountability to stakeholders. It operates through five principal committees, including the (chaired by Oliver Laird as of January 2025) and the Risk Committee (chaired by following her appointment on 29 January 2025, when she also assumed the Senior role). These committees support specialized functions such as financial reporting, , and , ensuring independent of executive decisions. The board's composition prioritizes , with a majority of independent non-executives to mitigate conflicts and enhance objective decision-making.

Ownership and Market Position

Vanquis Banking Group plc is publicly traded on the London Stock Exchange under the ticker VANQ, with 256.5 million ordinary shares issued and fully paid as of 31 December 2024. The company's ownership is dispersed among institutional investors, with no single entity holding a controlling stake; institutions collectively own approximately 69% of shares. As of 31 December 2024, the largest shareholders were Schroder Investment Management (19.93%), Redwood Capital Management (17.49%), and Artemis Investment Management (9.96%). The group maintains a niche position in the non-prime lending sector, specializing in s, vehicle finance, and second-charge mortgages for customers with limited access to mainstream banking products. Its s business, operated through Vanquis Bank Limited, serves 1.267 million customers and holds a leading franchise in the non-prime market, where it has won Moneyfacts Consumer Awards in 2023 and 2024. Overall, the group caters to 1.69 million customers across its segments, targeting an addressable market of 24 million consumers underserved by prime lenders, amid an estimated £2 billion in unmet non-standard credit demand. Funding diversification supports its market stability, with retail deposits comprising 92.1% of total as of 31 December 2024, up from 83.7% the prior year, reducing reliance on wholesale markets. Operations remain UK-focused, with gross balances totaling £2.26 billion across segments, positioning Vanquis as a specialist provider rather than a broad-market competitor.

Historical Timeline

Pre-2010 Expansion as Provident Financial

Provident Financial plc traces its origins to the Provident Clothing and Supply Company Limited, founded in 1880 in , , by Joshua Waddilove, a and agent, to provide affordable to low-income families through vouchers for essentials such as and , repayable in weekly instalments via agents. The model emphasized accessibility for underserved borrowers in , evolving from a cooperative-like system into a formalized lending operation. By the 1890s, the company had expanded to operate in ten towns across and , reflecting early regional growth driven by demand for small-scale, flexible amid limited banking options for working-class households; it was incorporated as the Provident Clothing and Supply in 1899. Throughout the 20th century, Provident solidified its dominance in the 's home-collected sector, focusing on doorstep lending to non-prime customers, with agents collecting repayments weekly to mitigate default risks in an era before widespread personal banking. This approach sustained steady expansion, as the firm adapted to economic shifts, including post-World War II consumer deregulation, positioning it as a FTSE 250 constituent by the late 20th century. In the and , Provident Financial pursued internal growth in its core business while phasing out ancillary activities like check trading, which had peaked earlier but declined amid regulatory scrutiny and market changes. The company listed on the London Stock Exchange in 1991, with shares debuting at 77 pence, enabling capital raises to support operational scaling. By 2000, collections from issued reached £1.24 billion, a 6.7% increase from 1999, accompanied by a reduction in ratios to 8.1% of issued, underscoring improved and in . The 2000s marked diversification beyond traditional doorstep loans, as Provident launched a division in 2003 targeting customers excluded from mainstream banking, which expanded to 404,000 active accounts by 2008 through specialized underwriting for higher-risk profiles. In 2007, the firm introduced unsecured personal loans repaid by , broadening its offerings to include larger sums for non-standard borrowers, while divesting non-core operations via sale and to streamline focus on lending. These initiatives drove pre-2010 revenue growth, with the segment emerging as a key pillar amid regulatory pressures on , laying groundwork for the entity's later pivot toward specialist banking.

2010s Challenges and Rebranding to Vanquis

In the early , Provident Financial plc faced intensifying regulatory scrutiny over its home collected credit business, which involved high-cost, door-to-door lending to subprime customers, amid broader concerns about affordability and mis-selling in unsecured credit markets. The (FCA), established in , increased oversight of such models, leading to higher complaint volumes and provisions for redress, particularly related to unaffordable loans and (PPI) claims. By 2015, the company had set aside significant funds for customer remediation, contributing to volatile profitability in its consumer credit division. The most acute challenges emerged in , triggered by a flawed restructuring of the operations. In an effort to modernize collections, Provident replaced approximately 4,500 self-employed agents with 2,500 salaried "customer experience managers," but this led to sharp declines in collections, , and debt recovery rates due to inadequate and agent turnover. On June 23, , the company issued its first profit warning, forecasting lower-than-expected earnings from the division. This was followed by a second warning on August 22, , projecting a full-year loss of £80 million to £120 million in , scrapping the , and revealing an FCA investigation into compliance failures. Shares plummeted over 60% that day, erasing nearly £2 billion in , as the crisis exposed vulnerabilities in the legacy doorstep model amid stricter affordability rules. Leadership upheaval compounded the turmoil, with CEO Peter Crook resigning immediately on August 22, 2017, amid criticism of the restructuring execution; he later forfeited up to £4 million in pay and bonuses. Interim under director Manjit Wolstenholme focused on stabilizing operations, including rehiring agents and improving collections, but the division reported ongoing losses into 2018, prompting a £169 million redress scheme for potential mis-selling complaints. In contrast, the Vanquis Bank , launched in 2003 as Provident's arm targeting non-prime borrowers with data-driven , demonstrated resilience, maintaining steady account growth and lower delinquency rates during the period. These pressures accelerated a strategic pivot away from toward scalable banking products, with Vanquis cards emerging as the group's profit anchor by late decade. Provisions for legacy issues exceeded £500 million cumulatively, eroding investor confidence and culminating in a to recapitalize. The emphasis on Vanquis's digital, card-based model—less reliant on physical collections—laid groundwork for the group's 2023 from Provident Financial to Vanquis Banking Group plc, shedding associations with outdated lending practices.

Post-2018 Recovery and Recent Milestones

Following the operational and regulatory difficulties faced by its parent entity Provident Financial in 2017–2018, primarily in the division, Vanquis Bank— the group's arm—demonstrated resilience, reporting profits ahead of forecasts in early 2018 while the broader recovery plan was affirmed as on track by May 2018. changes supported stabilization, with Malcolm Le May appointed as group CEO in February 2018 to oversee , including and control enhancements, amid profit warnings and suspensions from prior missteps. By , the group highlighted substantial strategic progress under this tenure, focusing on core unsecured lending and refinements. A key milestone in diversification occurred on July 31, 2023, when Vanquis acquired Snoop, a offering budgeting and money-saving tools via , for an undisclosed sum; this integration aimed to enhance customer financial management services and leverage Snoop's technology for personalized insights across the group's 1.7 million subprime customers. The acquisition aligned with efforts to modernize offerings beyond traditional products. In parallel, the group simplified its reporting and business model, culminating in restated 2024 results announced on July 10, 2025, to reflect a streamlined focus on cards and personal loans. On March 27, 2024, Vanquis outlined a comprehensive at a capital markets , targeting an adjusted in the mid-teens percent by 2026 through customer-centric innovations, technology investments, and disciplined lending; this included resuming new business origination at improved margins after a cautious 2023–2024 pause. Progress accelerated in 2025 despite headwinds from elevated motor finance complaints impacting prior-year provisions. The first quarter of 2025 marked a return to profitability, driven by controlled operating costs and stable credit quality. By the six months ended June 30, 2025, the group achieved statutory pre-tax profit of £6.2 million, reversing a £91.9 million loss from the second half of 2024, with two consecutive profitable quarters and holding steady. Transformation yielded £15 million in savings, reducing the cost-income to 62.5% and complaints by 36%, while remained robust at a 366% coverage . Shares rose 10% post-results, reflecting market confidence in the recovery trajectory, affirmed by ' stable 'BB-' outlook in August 2025, citing gaining strategic traction and improved capitalization resilience.

Business Model and Operations

Target Customer Base and Credit Assessment

Vanquis Banking Group primarily targets non-prime and subprime customers in the UK market, comprising approximately 1.69 million individuals who often exhibit low financial resilience, limited disposable income, and short-term borrowing needs. These customers, estimated at around 24 million potential in the broader underserved segment, have typically been declined by mainstream lenders due to poor credit histories or limited access to traditional banking products. The group's offerings focus on through cards (serving 1.267 million customers), vehicle finance (110,000 customers), personal loans, and second-charge mortgages, emphasizing responsible access to for everyday expenses, spending control, and building savings buffers. Credit assessment at Vanquis employs data-driven models integrating external credit reference agency data, internal behavioral scores, and acquisition scorecards to evaluate applicant risk. The process utilizes a new lending decision engine introduced in 2024 for granular customer segmentation, alongside tools like the Zoot credit decision for vehicle finance, affordability checks, and (PD), (EAD), and (LGD) models for expected credit loss calculations. Advanced analytics, including AI and via platforms such as SAS Viya on , enhance decision accuracy by analyzing applicant data, behavioral patterns, and macroeconomic factors, while eligibility checks—available online without initial impact—confirm basic criteria like residency, age over 18, and absence of active or recent insolvencies. Underwriting emphasizes conservative, risk-based and policy rules, such as size limits and type restrictions in products, with ongoing monitoring via refreshed risk appetites and cohort reviews by risk vintage and channel. Default is triggered after three missed repayments, with significant increase in assessed through behavioral deterioration or payment , informing staging and impairment provisions totaling £191 million in 2024. This approach balances subprime lending's inherent uncertainties—higher default potential compared to prime segments—with tailored and to promote sustainable outcomes.

Core Products and Services

Vanquis Banking Group's core offerings center on credit products tailored to non-prime borrowers, supplemented by savings accounts and vehicle financing. Through its Vanquis brand, the group provides credit cards designed for customers with limited or adverse credit histories, featuring credit limits starting from £250 and representative APRs up to 39.9%, aimed at helping users build credit scores via responsible usage and on-time payments. These cards include features such as cashback rewards, purchase protection, and integration for balance management and transaction alerts. In addition to lending, Vanquis offers a range of savings products under the same brand, including easy-access savings accounts with variable rates around 3-4% AER (as of mid-2025), fixed-rate bonds for terms of 6-24 months yielding up to 4.5% AER, ISAs, and notice accounts requiring 30-90 days' notice for withdrawals. These products target savers seeking competitive rates outside mainstream high-street banks, with eligibility often tied to existing customer relationships or basic credit checks. Vehicle finance constitutes another key pillar, delivered via the Moneybarn subsidiary, which specializes in secured loans for purchasing used cars, motorcycles, and light commercial vehicles through agreements or (PCP) plans. These services cater to customers rejected by traditional lenders, with loan-to-value ratios typically up to 100% and terms of 12-60 months, emphasizing affordability assessments and to mitigate default risks. The group also operates Snoop, a digital money management app providing free tools for budgeting, bill negotiation, tracking, and an associated easy-access with interest rates competitive to Vanquis's core offerings. Following the July 2025 sale of its personal loans business, which previously offered unsecured loans up to £10,000, the company's focus has narrowed to these three primary lending and savings segments: credit cards, vehicle finance, and ancillary digital services, with treasury operations as a supporting function.

Underwriting and Risk Management Practices

Vanquis Banking Group's underwriting processes target non-prime consumers unable to access mainstream , utilizing internally developed scorecards that incorporate historical payment behavior, external data, and affordability assessments to determine lending eligibility. For cards, behavioral scores inform (PD) calculations during application reviews, with limits adjusted based on ongoing evaluations. In Vehicle Finance, a Zoot decisioning system was introduced in 2024 alongside a new lending decision engine to enable granular portfolio segmentation and optimize for higher-margin segments, reflecting a shift toward proactive volume management and cohort reviews by profile, , and acquisition channel. Risk management employs a three-lines-of-defense model, overseen by the , which sets policies and monitors compliance through the . is assessed using expected credit loss (ECL) frameworks, integrating PD, (EAD), and (LGD) models calibrated with macroeconomic scenarios, including overlays for factors like unemployment rates and debt-to-income ratios derived from third-party data such as Oxford Economics. Defaults are defined at 90 days past due or unlikelihood to pay, with Stage 3 assets (credit-impaired) subject to updated policies that recognize post- assets, reducing ECL coverage ratios. In 2024, impairment charges totaled £191.0 million, yielding a of of 8.4% on gross receivables of £2,286.0 million, with improvements in origination quality contributing to lower charges (£44.7 million) and positive stage migrations (£27.7 million). Collections strategies involve multi-channel approaches, including letters, telephony, SMS, email, and outsourced agencies, with forbearance options or debt sales applied as needed; a debt sales program for Vehicle Finance commenced in the second half of 2024. Affordability is embedded in lending criteria, with minimum repayments set at 1% of balance or £10 for credit cards, and arrears management aligned to FCA Handbook Rules PS24/2. Technological enhancements, such as AI for complaint processing (reducing unprocessed cases from 14,400 to 5,600) and machine learning for fraud detection, support operational efficiency, while the Gateway platform transformation—targeted for mid-2026—aims to further integrate risk analytics. A refreshed risk appetite framework, approved by the Board, incorporates monthly metrics on defaults and scenario analyses, including climate-related NGFS models rated low to medium impact.
Metric2024 ValueComparison to 2023Notes
Impairment Charges£191.0m+15% (£165.5m)Driven by Vehicle Finance Stage 3 ; cost of risk 8.4%
Credit Cards ECL Coverage12.2%N/AOn £1,309.9m receivables
Vehicle Finance ECL£96.5m-74%Stage 3 reduced by £268m to £57m post updates
Macroeconomic Overlay£5.4mN/AAdjusted for rates via external forecasts
Model risk is managed per PRA-aligned frameworks, with 2024 updates to PD/LGD calibrations and a dedicated program for 2025, including a new Head of , emphasizing sustainable returns amid subprime exposure.

Financial Performance

Prior to the 2017 profit warning at Provident Financial plc, the group's pre-tax profits grew steadily, reaching £343.9 million in 2016, driven by expansion in non-prime lending segments including the Vanquis Bank business. The subsequent year recorded a sharp reversal to a £123 million loss, primarily from operational failures and higher customer defaults in the division, though Vanquis Bank's performance provided some offset. Following the refocus on core operations and disposal of underperforming units, pre-tax profits rebounded to £97.3 million in 2018 and £119 million in 2019. The onset of the contributed to a £37 million loss in 2020 amid government lending forbearance and reduced customer acquisition. Recovery ensued with £142.2 million in 2021 and £110.1 million in 2022, supported by resumed lending growth and sale of the Moneybarn vehicle unit, which allowed sharper focus on cards. Profits turned negative again in 2023 at a £12 million loss, reflecting elevated impairment provisions and compliance costs. The 2024 statutory pre-tax loss widened to £136.3 million, exacerbated by a £71.2 million goodwill impairment, £191 million in expected losses, and provisions for finance redress following a review of historical practices. Adjusted pre-tax figures, excluding one-off items, showed a milder decline from £17.3 million profit in 2023 to a £34.8 million loss in 2024.
YearPre-tax Profit (£ million)
2015273.6
2016343.9
2017-123.0
201897.3
2019119.0
2020-37.0
2021142.2
2022110.1
2023-12.0
2024-136.3
Revenue, reported as total income, exhibited relative stability post-refocus, at £488.8 million in 2023 before dipping 6% to £458.5 million in 2024 due to contracting receivables and elevated funding expenses despite pricing adjustments. Earlier group revenues exceeded £1 billion annually pre-2018 but contracted after divestitures, aligning with the shift to a streamlined Vanquis-centric model.

2024-2025 Results and Cost Management

In the year ended 31 December 2024, Vanquis Banking Group recorded a statutory pre-tax loss of £136.3 million, expanding from a £12.0 million loss in 2023, driven primarily by elevated impairment charges on and increased redress provisions for customer complaints. declined 17% to £269.4 million, reflecting a deliberate contraction in the book to improve quality amid regulatory scrutiny and economic pressures on subprime borrowers. The group described 2024 as a foundational year for its turnaround strategy, emphasizing and recalibration over volume growth. In July 2025, Vanquis restated its 2024 financials to align with updated statutory reporting standards and a simplified , resulting in a wider reported loss while maintaining the overall consolidated position unchanged. Adjusted deteriorated to -7.0% from 1.9% in 2023, underscoring persistent profitability challenges, though the group exited the year with a cleaner, lower-risk positioned for controlled expansion. Capital ratios remained robust, with Tier 1 at levels supporting regulatory buffers. For the six months ended 30 June 2025, the group achieved a statutory profit before of £6.2 million from continuing operations, representing a return to profitability across both quarters and a £53.6 million improvement year-on-year. Gross customer interest-earning balances rose 7% to £2,459 million, fueled by three consecutive quarters of loan book growth, with net interest margins holding steady at 17.4%; the group anticipates balances exceeding £2.6 billion by year-end. Profit after reached £5.6 million, yielding a 3.1% . Cost management efforts intensified as part of the turnaround, with interest expenses falling 9% to £14.3 million in the first half of 2025 due to reduced requirements and lower costs of funds amid maturing fixed-rate instruments and a softening rate environment. Complaint-related costs declined meaningfully year-on-year in H1 2025, aided by a revised fee structure effective 1 April 2025, which lowered per-case charges and reflected improved complaint handling processes implemented post-2024. Excess over the Liquidity Coverage Ratio minimum stood at £619 million (366% LCR), providing headroom for operational efficiencies without compromising buffers. These measures, alongside refinements, supported a shift toward sustainable growth while addressing legacy cost pressures from prior years' higher redress outflows.

Funding and Capital Structure

Vanquis Banking Group's funding is predominantly sourced from retail deposits, which comprised 92.1% of total funding as of 31 December 2024, up from 83.7% in 2023, with deposits totaling £2,399 million following a 25% increase driven by expansion in easy access and notice accounts. The group supplements this with securitisation of credit card and vehicle finance receivables, maintaining two private securitisation programmes collateralised by £835 million in assets and issuing £774 million in notes, which remain consolidated on the balance sheet. Wholesale funding plays a minor role, including £410 million in bank borrowings (down 30% from 2023) and access to a £2 billion Euro Medium Term Note programme renewed in November 2024, with full repayment of £174 million under the Bank of England's Term Funding Scheme with additional incentives (TFSME) by September 2024 ahead of maturity. The emphasizes under PRA rules, with total equity at £441 million as of 31 December 2024, down 22% from £569 million in 2023 amid losses and no dividends. consists of £344 million in Common Equity Tier 1 (CET1) instruments and £200 million in Tier 2 subordinated bonds (8.875% , maturing 2031, callable from 2026), yielding total regulatory capital of £544 million against risk-weighted assets of £1,835 million. This supports capital ratios exceeding minimum requirements, as shown below:
Ratio2024 (%)2023 (%)
CET118.819.9
Tier 118.819.9
Total Capital29.730.0
Leverage13.915.9
In October 2025, the group optimized its structure by issuing £60 million in Additional Tier 1 (AT1) notes and tendering £58.5 million of existing Tier 2 notes, shifting toward more cost-efficient while fulfilling regulatory needs previously met solely by CET1. remains robust, with a coverage of 359% and £949 million in high-quality liquid assets, exceeding PRA standards. affirmed the group's BB- issuer rating in August 2025, citing acceptable capitalisation and diversified access despite price-sensitive retail deposits.

Regulatory Environment

FCA Regulation and Compliance History

Vanquis Bank Limited, the principal operating subsidiary of Vanquis Banking Group plc, is authorised by the Prudential Regulation Authority and regulated by the (FCA) for activities including accepting deposits, providing consumer credit such as credit cards and personal loans, and related advisory services. The firm operates under the FCA's rules, which mandate fair treatment of customers (Principle 6), effective systems and controls (Principle 7), and compliance with conduct of business standards for credit products, including affordability assessments and transparent disclosures. The most significant FCA enforcement action against Vanquis occurred on 27 February 2018, when the regulator fined the bank £1,976,000 (after a 30% settlement discount) for failings in practices related to its Repayment Option (ROP), an add-on product offered with cards. Between June 2003 and 31 March 2014, agents failed to disclose the full cost of ROP during outbound calls, quoting only the monthly premium rather than the total repayable amount, which breached disclosure requirements under the Consumer (Disclosures) Regulations and Principles 6 and 7. The FCA ordered Vanquis to pay £168,781,000 in restitution, including full interest refunds on ROP charges from 1 April 2014 until customer notifications, affecting approximately 800,000 customers who had purchased the product. Vanquis self-reported the issue and cooperated fully, leading to the reduced fine, but the case highlighted deficiencies in call scripting, monitoring, and agent training prior to regulatory changes. In response to the 2018 action, Vanquis enhanced its compliance framework, including improved monitoring and disclosure processes, and has since reported quarterly complaints to the FCA as required under DISP 1.10 rules, with disclosures showing volumes primarily related to affordability and charges. The FCA initiated a broader investigation into potential conduct issues in Vanquis's activities, announced in a 2021 trading update, but closed it in July 2022 without further or redress requirements. No additional FCA fines or prohibitions have been imposed on Vanquis executives or the firm for FCA-regulated activities as of October 2025. Vanquis maintains ongoing FCA oversight through regular reporting, including on lending practices and handling, amid the regulator's heightened scrutiny of subprime credit providers post-2018 Consumer Duty rules, which emphasise proactive . The firm's compliance history reflects a pattern of self-identification and remediation for legacy issues, though the 2018 ROP case underscored risks in add-on product sales common to issuers targeting higher-risk borrowers.

Provisions for Redress and Investigations

In February 2018, the Financial Conduct Authority (FCA) fined Vanquis Bank Limited £1,976,000 for systems and controls failures that prevented the firm from disclosing charges on approximately 91,000 fixed-sum credit card repayment plans between April 2009 and March 2014, leading to overcharging of customers by an estimated £1.5 million. The FCA required Vanquis to pay redress to affected customers, contacting those impacted and offering compensation plus 8% simple interest from the date of each charge. This action stemmed from an FCA investigation into Vanquis's compliance with disclosure rules under the Consumer Credit Act 1974 and FSA Handbook, highlighting deficiencies in monitoring and reporting mechanisms. More recently, Vanquis Banking Group has established provisions for potential redress amid a surge in complaints related to historical motor agreements and responsible lending practices, particularly from 2022 onward. By March 2024, the influx of mis-selling claims—driven largely by claims management companies (CMCs)—prompted Vanquis to forecast substantially lower 2024 income and pre-tax profit than anticipated, with provisions calibrated based on complaint volumes, estimated uphold rates, and average redress amounts. Over 33,000 such complaints were received by August 2024, with more than 12,000 escalated to the (FOS), yet approximately 84% were rejected, withdrawn, or not upheld, indicating a high proportion lacked merit. In response to these volume-driven claims alleging irresponsible lending, Vanquis initiated legal action against CMCs, including a High Court claim in 2025 under the tort of causing loss by unlawful means against TMS Legal Services Limited for submitting templated, low-quality complaints that disrupted customer relationships and incurred investigation costs without valid basis. The court refused to strike out the claim in June and July 2025, allowing it to proceed and recognizing the potential for such actions to deter speculative CMC practices. Separately, the FCA launched an investigation into Vanquis subsidiary Moneybarn Group in relation to customer affordability assessments for motor finance, though Vanquis has stated it did not use discretionary commission arrangements in its car loans, mitigating some exposure to broader FCA vehicle finance probes. By August 2025, rating agencies noted that redress pressures had eased, with no expected significant ongoing impact on Vanquis's capital or profitability. Vanquis maintains a complaints handling process aligned with FCA requirements, aiming for resolution within 15 working days or up to eight weeks, and reports data quarterly to the FCA while encouraging direct claims to avoid CMC fees.

Rating Agency Assessments

Vanquis Banking Group is rated by , with its long-term issuer default rating affirmed at 'BB-' and a stable outlook as of August 15, 2025. This speculative-grade rating reflects the company's focus on higher-risk consumer lending, where profitability depends on effective amid economic volatility, though Fitch noted improving strategy execution, reduced vulnerability in capitalisation, and stabilizing profitability trends. The 'BB-' designation indicates adequate capacity to meet financial commitments but heightened sensitivity to adverse business or economic conditions, consistent with Vanquis's subprime market positioning. Earlier in 2025, Fitch placed Vanquis on Rating Watch Negative on February 4, 2025, signaling potential downward pressure on ratings due to ongoing assessments of costs and adjustments following prior provisions for customer redress. This watch was maintained amid the company's turnaround efforts but resolved without downgrade by mid-year, aligning with the stable outlook affirmation. No public ratings from or [S&P Global Ratings](/page/S&P Global_Ratings) were identified for Vanquis Banking Group in recent assessments, suggesting Fitch as the primary agency covering its and issuer profile.

Controversies and Stakeholder Views

Allegations of Predatory Lending

Vanquis Banking Group, specializing in subprime credit cards with representative APRs often ranging from 24.9% to 39.9%, has faced allegations from customers and claims management companies that its lending practices exploit vulnerable borrowers by prioritizing volume over affordability assessments. These claims assert that the bank extended to individuals with limited repayment capacity, leading to cycles of accumulation through high and fees, particularly among low-income or credit-impaired customers. A notable surge in such complaints began in October 2022, driven by third-party firms submitting bulk irresponsible lending claims on behalf of Vanquis customers, alleging failures to conduct thorough creditworthiness evaluations as required under FCA consumer duty rules. By early 2024, the volume of these complaints—described as "significant levels" of third-party submissions—escalated processing costs and redress provisions, prompting Vanquis to issue a profit warning on March 11, 2024, with shares falling approximately 50%. The has adjudicated individual cases where complainants argued Vanquis's persistent debt handling—defined under FCA guidance as situations where interest and charges exceed 1.25 times payments over 18 months—exacerbated financial distress without adequate intervention. Critics, including sector observers, have linked these practices to broader subprime market dynamics, where high-cost credit targets non-prime borrowers, potentially fostering dependency rather than . However, no regulatory findings have explicitly classified Vanquis's model as predatory, with complaints often stemming from post-lending affordability reviews encouraged by claims firms rather than upfront deception.

Responses, Defenses, and Empirical Outcomes

In response to the 2018 (FCA) investigation into its handling of Recovery of Possession (ROP) fees on credit cards, Vanquis Bank Limited was fined £1,976,000 for breaching Principle 6 by failing to treat customers fairly between 2007 and 2014, particularly in not organizing affairs to deliver fair outcomes on ROP interest charges. The firm voluntarily agreed to repay interest charged on ROP balances from June 2003 to 31 March 2014, estimated at up to £2.5 million, and enhanced its complaints handling processes to align with FCA expectations, including improved vulnerability assessments. This remediation addressed specific historical lapses in fee recovery practices but did not extend to broader claims. Facing a surge in irresponsible lending complaints orchestrated by claims management companies (CMCs), Vanquis initiated legal action in 2024 against TMS Legal Services Limited, alleging the firm submitted approximately 33,000 speculative and indiscriminate claims, many using templated submissions without individualized evidence of unaffordability. The High Court dismissed TMS's strike-out application in June 2025, allowing Vanquis's claim under the tort of causing loss by unlawful means to proceed, with the bank seeking over £12 million in damages for costs including Financial Ombudsman Service (FOS) fees, staffing, and lost profits. Vanquis defended its lending by asserting compliance with affordability checks under FCA rules, arguing that mass claims often ignored customers' disclosed financial circumstances and repayment histories. Empirically, of the 33,000 complaints received by August 2024, Vanquis upheld or partially upheld about 14%, while the FOS rejected over 90% of the 17,500 escalated cases, with only 10% upheld, indicating limited substantiation for widespread mis-selling. loan satisfaction surveys reported high approval ratings, with loans customers rating service at levels evidencing perceived value despite subprime targeting. Post-2018 reforms, Vanquis's risk-adjusted margins stabilized at 11.6% in H1 2024, reflecting improved credit performance amid customer resilience, though elevated provisions for complaints persisted at £100-150 million annually. These outcomes suggest that while isolated compliance issues occurred, aggregate data does not support systemic predatory practices, as low complaint validity rates and sustained operations underscore selective rather than indiscriminate risk-taking.

Broader Economic Role in Subprime Markets

Vanquis Banking Group plc serves as a key provider of in the UK's non-prime and subprime markets, targeting customers declined by mainstream lenders due to adverse credit histories. In 2024, the group extended to 1.69 million customers, with gross interest-earning balances reaching £2.308 billion, primarily through credit cards (1.267 million accounts) and vehicle finance. This positions Vanquis to address an estimated addressable market of 24 million underserved individuals, filling a gap left by prime-focused banks and enabling access to borrowing for essential needs like vehicle purchases and . The group's model emphasizes risk-based pricing and affordability assessments to support , allowing non-prime borrowers to build profiles over time while managing higher default s inherent to the segment, evidenced by a 2024 cost of of 8.4% and impairment charges of £191 million. By issuing £2.5 billion in in 2022 alone to mid-cost and near-prime customers, Vanquis facilitates economic participation, such as improved mobility via finance (supporting 606 purchases in 2024), which can enhance prospects and consumption in lower-income households. As one of the few specialist lenders remaining amid regulatory pressures and claim inflows that have contracted the subprime sector, Vanquis dominates non-depository financing through specialized , contributing to broader by preventing total credit exclusion for segments comprising up to one in five adults. However, this role underscores trade-offs, as higher interest rates (tailored to non-prime risk) sustain viability but draw criticism for affordability, though empirical outcomes show sustained customer engagement with ratings of 4.2/5 for credit cards.

Strategic Direction and Impact

Turnaround Initiatives Post-2023

In March 2024, Vanquis Banking Group unveiled a comprehensive turnaround aimed at resetting the following significant redress provisions and losses in 2023, with a target of achieving mid-teens adjusted from 2026 onward. The emphasized five pillars: customer centricity through enhanced propositions and vulnerability support; insightful risk management via recalibrated underwriting and model refinements; an efficient organization with aggressive cost controls; including the Gateway technology platform; and a strong people proposition with refreshes. This followed changes in late 2023, including the appointment of Ian McLaughlin as CEO and Dave Watts as , supplemented by 22 senior hires in 2024, such as a and Group . Central to the initiatives were substantial cost-saving measures, delivering £64.3 million in transformation savings by 2024—exceeding the initial £60 million target—through workforce reductions of 28% via redundancies and attrition, operations for complaints handling, and investments in tools like AI to reduce the complaints backlog from 14,400 to 5,600 cases. Additional commitments included £15 million more in savings for 2025, targeting a cumulative £75 million by year-end, with the Gateway programme—set for completion by mid-2026—projected to yield £23–28 million in annual recurring savings thereafter via IT modernization to a unified cloud-based stack. These efforts offset rising exceptional costs, such as £20.9 million in complaint-related expenses and £10.2 million for reviews, contributing to a reduction in the statutory operating cost-to-income ratio to 65.9% in 2024 despite a full-year adjusted pre-tax loss of £34.8 million. Credit risk optimization formed another core element, with an end-to-end review completed in establishing a 2025 roadmap for enhanced decisioning and affordability assessments, including integration of the Zoot system and refined expected loss models that released £57.7 million in prior provisions. The group also addressed legacy exposures by finalizing a Stage 3 review of Vehicle Finance in the first half of , reducing receivables by £230 million through a post-charge-off asset policy and initiating sales, while divesting the Personal Loan portfolio to Link Financial in early 2025 for a modest . Product focus shifted to core non-prime cards and growth areas like Second Charge Mortgages, launched in May with balances reaching £217 million by year-end, alongside new savings products and cards to diversify . By the first half of 2025, these initiatives demonstrated momentum, with gross customer balances expanding 7% to £2,459 million—driven by balanced growth in credit cards and mortgages—and statutory pre-tax profit of £6.2 million, marking two consecutive profitable quarters and three quarters of sequential balance growth. Retail deposit funding rose to 92.1% of liabilities by December 2024, supporting with a 366% liquidity coverage ratio, while capital optimization efforts included repaying £40 million in Term Funding Scheme loans and issuing Additional Tier 1 notes in 2025. CEO Ian McLaughlin described the progress as "firmly on track and gaining momentum," with expectations of exceeding £2.6 billion in balances by end-2025, though challenges persisted in cost of risk at 8.4% and ongoing regulatory of complaints.

Competitive Landscape and Innovation

Vanquis Banking Group competes primarily in the 's non-prime consumer sector, focusing on credit cards for individuals with adverse credit histories, a market characterized by high default risks, elevated APRs often exceeding 30%, and regulatory oversight from the . This niche serves approximately 15-20% of the adult population with poor credit scores, providing access to where mainstream lenders decline, but it contends with economic downturns amplifying impairments, as evidenced by sector-wide provisioning increases during inflationary periods. Direct competitors include UK, offering the Classic Card with initial limits around £200-£500 and APRs near 30%, and Aqua (issued by NewDay), whose card targets similar demographics with credit-building features and graduated limit increases upon responsible use. Other players like 118 118 and Ocean Cards provide comparable high-APR products, though the market remains fragmented with Vanquis distinguishing itself through tailored for subprime profiles, issuing over 1.5 million cards historically. Vanquis's market share in this segment has faced erosion from intensified competition and borrower caution, contributing to a reported 2024 net loss before tax of £47.6 million amid shrinking incremental lending. To address competitive pressures and operational inefficiencies, Vanquis has accelerated digital innovations via its Gateway transformation program, launched to pivot toward a digitally-led model. In April 2025, it became the first lender to deploy Fiserv's cloud-native Vision Next platform, integrating payments processing to enable faster transaction handling, scalability, and reduced dependencies, supporting real-time customer servicing. Further enhancements include the 2023 acquisition of Snoop for an undisclosed sum, incorporating AI-powered budgeting and tools to help customers manage finances proactively, aiming to lower default rates through behavioral insights. Integration of MuleSoft's API-led connectivity has streamlined internal systems for quicker product updates, while a partnership with has digitized customer onboarding and support, reducing processing times and enabling personalized credit limits based on transaction data. These initiatives, detailed in Vanquis's 2024 , seek to boost retention in a market where digital agility correlates with lower acquisition costs and higher approval efficiency.

Contributions to Financial Inclusion

Vanquis Banking Group positions itself as the UK's largest specialist provider of to underserved customers, focusing on subprime and near-prime borrowers who are frequently excluded from mainstream banking due to poor histories. The group serves over 1.7 million borrowers and savers through products such as builder cards with interest rates typically ranging from 24.7% to 39.9%, personal loans, and , which enable access for those declined by high-street banks. This approach addresses a market gap where approximately 15 million adults face exclusion, as estimated by industry analyses, by offering tailored that considers factors beyond traditional scores. In July 2025, Vanquis launched a pioneering referral partnership with non-profit Fair Finance, pledging to redirect up to 100,000 ineligible applicants to finance institutions for benefit assessments and affordable credit options, thereby extending support to those not yet qualifying for its products. Complementing this, the Vanquis Foundation collaborates with partners to overcome broader barriers to inclusion, including budgeting education and community programs targeting children and young people in underserved areas. Technological initiatives further enhance accessibility, such as the October 2025 launch of the Vanquis Benefits Checker, a digital tool allowing customers to identify unclaimed entitlements quickly, potentially unlocking thousands in overlooked support. The 2023 acquisition of budgeting app Snoop integrates insights to better assess and serve underserved consumers, enabling personalized that aids rebuilding. These efforts collectively aim to foster by providing not just but tools for long-term , though their efficacy depends on customer repayment outcomes amid high environments.

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  108. https://www.emarketer.com/content/vanquis-banking-group-hopes-snoop-deal-gives-competitive-edge-with-budget-conscious-uk-customers
  109. https://www.pwc.co.uk/services/alliances/insights/agile-solutions-enabled-vanquis-go-digital-pace.html
  110. https://www.lse.co.uk/news/vanquis-banking-h1-losses-widen-amid-transformation-efforts-dhufw7yhtt69x5v.html
  111. https://www.londonstockexchange.com/news-article/VANQ/3rd-quarter-trading-statement/16752549
  112. https://www.linkedin.com/posts/vanquis_vanquis-h125-financialresults-activity-7359103298710220801-o8Ca
  113. https://www.spglobal.com/ratings/en/regulatory/article/-/view/sourceId/12751562
  114. https://www.vanquis.com/credit-cards/bad-credit/
  115. https://ffnews.com/newsarticle/funding/vanquis-fair-finance-partnership/
  116. https://fairfinance.org.uk/news/vanquis-fair-finance-launch-partnership/
  117. https://responsiblefinance.org.uk/2025/07/first-of-its-kind-credit-decline-referral-partnership-will-support-up-to-100000-financially-underserved-people/
  118. https://www.vanquis.com/about-us/foundation/
  119. https://www.givebradford.org.uk/our-supporters-vanquis-banking-group/
  120. https://www.finextra.com/pressarticle/107546/vanquis-launches-digital-benefits-checker
  121. https://fenchurchadvisory.com/vanquis-banking-group-acquisition-of-snoop/
  122. https://www.openbankingexpo.com/news/vanquis-banking-group-buys-money-saving-app-snoop/
  123. https://womenindata.co.uk/vanquis-banking-group/
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