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Refurbishment (electronics)

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Refurbishment (electronics)

In electronics, refurbishment is the practice of restoring and testing a pre-owned electronic device so that it can be re-sold. Refurbished electronics are therefore pre-owned electronic devices (usually smartphones, tablets, or laptops), that have been tested by a reseller to confirm that they are fully working. Other refurbished electronics include smartwatches, games consoles, and cameras.

Usually, a refurbished electronic device is one that has been previously returned or re-sold to a retailer for any reason. They are then tested, and if necessary, repaired by a specialist refurbisher (or sometimes by the original manufacturer). Refurbished electronics may also be referred to as renewed, reconditioned, recycled, recertified, or "like new" electronics.

In many countries, the word "refurbished" is not legally protected (although France has introduced a legal definition as of 2022). This means that different electronics resellers will have different definitions of what counts as a refurbished device. In theory, a smartphone could be sold as 'refurbished' with no repairs or testing whatsoever. However, most refurbished devices have been rigorously tested to ensure they are fully working.

In the UK, the refurbished electronics marketplace Back Market claims that "refurbished" devices are distinct from "used" devices, where a "used" device is one where no repairs or testing have taken place. However other specialist retailers, like The Big Phone Store, define refurbished phones as a specific type of used or second-hand device.

Devices sold as 'Certified Refurbished' through the Apple store differ from most other refurbished devices. For example, iOS devices sold as Apple Certified Refurbished will always come with a brand-new battery and brand-new "outer shell". Because of this, these devices may be considered remanufactured, rather than refurbished.

While in most countries there is no set legal definition, devices sold as "refurbished" tend to also come with the following assurances.

Testing and certification:

Often, the testing process is fully automated. Commonly used testing certification providers include Phonecheck and Blackbelt.

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