Nuance Communications
Nuance Communications
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Nuance Communications

Nuance Communications, Inc. is an American multinational computer software technology corporation, headquartered in Burlington, Massachusetts, that markets speech recognition and artificial intelligence software.

Nuance merged with its competitor in the commercial large-scale speech application business, ScanSoft, in October 2005. ScanSoft was a Xerox spin-off that was bought in 1999 by Visioneer, a hardware and software scanner company, which adopted ScanSoft as the new merged company name. The original ScanSoft had its roots in Kurzweil Computer Products.

In April 2021, Microsoft announced it would buy Nuance Communications. The deal is an all-cash transaction of $19.7 billion, including company debt, or $56 per share. The acquisition was completed in March 2022.

The Speech Technology and Research (STAR) Laboratory at SRI International began the journey that, in 1994, resulted in a spin-off company; Corona Corporation (later renamed to Nuance Communications ). Nuance Communications (NUAN) went public on the Nasdaq Stock Market in 1995. Nuance focused on commercializing advanced speech recognition technologies. Nuance was an early spinoff of SRI’s Speech Technology and Research (STAR) Laboratory, a world leader in audio processing, speech and speaker analytics and spoken language research. The technology that served as the foundation of Nuance’s speech recognition solution started at the STAR Lab and helped launch Nuance more than 20 years ago.

In 1995, The SRI Language Modeling Toolkit (SRILM) was developed. This provides the tools to build and apply statistical language models (LMs), primarily for use in speech recognition, statistical tagging and segmentation, and machine translation.

In terms of commercialization of natural automated speech recognition, SRI’s natural language speech recognition software was the first to be deployed by a major corporation. In 1996, Charles Schwab & Co., Inc., used Nuance’s speech recognition technology to allow customers to receive stock quotes over the telephone. One of the key features of the ‘Schwab Discount Brokerage system’, was the ability to recognize English words even when spoken by customers with accents.

In 1997, Nuance Communications developed the first large scale commercial dialog system for United Parcel Services (UPS). UPS used the voice recognition platform to handle very large numbers of inquiries about package status.

The company that would later merge with Nuance Communications started life as Visioneer, incorporated in 1992. In 1999, Visioneer acquired ScanSoft, Inc. (SSFT), and the combined company became known as ScanSoft. In September 2005, ScanSoft Inc. acquired and merged with Nuance Communications (NUAN), a natural language DOD-project spinoff from SRI International. The resulting company adopted the Nuance name. During the prior decade, the two companies competed in the commercial large-scale speech application business.

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