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Virtual Police Station
The Virtual Police Station (Spanish Comisaría Virtual) is a digital citizen service platform launched in 2019 by the Chilean Carabineros (national police force). It aims to provide a range of police services through an online interface, facilitating easier and more efficient access for the public. The platform aligns with Chile's broader public policies promoting a paperless administration and digital government initiatives, which seek to modernize state institutions and enhance operational efficiency. It also enables individuals who may feel hesitant or fearful to report illegal activities in person to do so securely and conveniently through a centralized platform with nationwide coverage, available 24 hours a day. All services are offered free of charge as a public service, supporting community welfare and citizen security.
The website was launched as part of the "Safe Street Plan" program, developed by the Ministry of the Interior during Sebastián Piñera’s second administration, aimed at strengthening security measures to reduce crime levels on Chilean streets.
During the COVID-19 pandemic, Chilean health authorities implemented strict restrictions on free movement and quarantines to control the spread of the virus. To facilitate compliance with these measures while allowing essential activities, the government introduced into the Comisaría Virtual system, an online service for issuing electronic safe-conduct permits (permiso de desplazamiento). This digital system enabled citizens to request and obtain authorization to leave their homes during quarantine periods without the need for physical paperwork or in-person visits to police stations.
The Comisaría Virtual featured a centralized database and integrated security measures that effectively prevented counterfeiting and fraud, ensuring that only valid and authorized permits were recognized by law enforcement. This secure design enhanced public trust and enforcement efficiency.
The system was recognized worldwide as an exemplary model of digital public service for its rapid deployment, accessibility, and effectiveness during a health crisis. By replacing traditional paper permits with electronic authorizations, it also contributed to reducing paper consumption and minimizing physical contact, supporting both environmental sustainability and public health objectives.
During the COVID-19 pandemic in Chile, the digital platform Comisaría Virtual of Carabineros became the most visited website in the country, serving as the primary portal for obtaining safe-conduct permits (salvoconductos) and other essential online services. However, the surge in traffic exposed several technical limitations affecting its performance.
In May 2020, the platform experienced multiple outages due to technical failures, preventing users from accessing the permits needed to travel during quarantine periods. Carabineros reported via social media that the website was down and that support personnel were working to restore service.
Additionally, the Office of the Comptroller General of the Republic detected irregularities in the system, such as the issuance of over 2,000 permits to individuals with positive COVID-19 diagnoses between March and May 2020. This was due to a lack of interoperability with databases from the Ministry of Health, the National Civil Registry, and Gendarmería, allowing personal data to be validated without mobility restrictions.
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Virtual Police Station
The Virtual Police Station (Spanish Comisaría Virtual) is a digital citizen service platform launched in 2019 by the Chilean Carabineros (national police force). It aims to provide a range of police services through an online interface, facilitating easier and more efficient access for the public. The platform aligns with Chile's broader public policies promoting a paperless administration and digital government initiatives, which seek to modernize state institutions and enhance operational efficiency. It also enables individuals who may feel hesitant or fearful to report illegal activities in person to do so securely and conveniently through a centralized platform with nationwide coverage, available 24 hours a day. All services are offered free of charge as a public service, supporting community welfare and citizen security.
The website was launched as part of the "Safe Street Plan" program, developed by the Ministry of the Interior during Sebastián Piñera’s second administration, aimed at strengthening security measures to reduce crime levels on Chilean streets.
During the COVID-19 pandemic, Chilean health authorities implemented strict restrictions on free movement and quarantines to control the spread of the virus. To facilitate compliance with these measures while allowing essential activities, the government introduced into the Comisaría Virtual system, an online service for issuing electronic safe-conduct permits (permiso de desplazamiento). This digital system enabled citizens to request and obtain authorization to leave their homes during quarantine periods without the need for physical paperwork or in-person visits to police stations.
The Comisaría Virtual featured a centralized database and integrated security measures that effectively prevented counterfeiting and fraud, ensuring that only valid and authorized permits were recognized by law enforcement. This secure design enhanced public trust and enforcement efficiency.
The system was recognized worldwide as an exemplary model of digital public service for its rapid deployment, accessibility, and effectiveness during a health crisis. By replacing traditional paper permits with electronic authorizations, it also contributed to reducing paper consumption and minimizing physical contact, supporting both environmental sustainability and public health objectives.
During the COVID-19 pandemic in Chile, the digital platform Comisaría Virtual of Carabineros became the most visited website in the country, serving as the primary portal for obtaining safe-conduct permits (salvoconductos) and other essential online services. However, the surge in traffic exposed several technical limitations affecting its performance.
In May 2020, the platform experienced multiple outages due to technical failures, preventing users from accessing the permits needed to travel during quarantine periods. Carabineros reported via social media that the website was down and that support personnel were working to restore service.
Additionally, the Office of the Comptroller General of the Republic detected irregularities in the system, such as the issuance of over 2,000 permits to individuals with positive COVID-19 diagnoses between March and May 2020. This was due to a lack of interoperability with databases from the Ministry of Health, the National Civil Registry, and Gendarmería, allowing personal data to be validated without mobility restrictions.