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Getaround is an online car sharing or peer-to-peer carsharing service that connects drivers who need to reserve cars with car owners who share their cars in exchange for payment.

Key Information

Getaround launched to the public on May 24, 2011, at the TechCrunch Disrupt conference. Before ceasing US operations on Feb 12, 2025,[2][3] the company operated in Boston, Chicago, San Francisco Bay Area, New Jersey, Portland, Seattle, Philadelphia, Miami, Orlando, Atlanta, San Diego, Los Angeles, Denver, and Washington D.C.[4] The company continues to operate in several European markets.

History

[edit]

Getaround was founded in 2009 by Sam Zaid, Jessica Scorpio, and Elliot Kroo. In May 2011, Getaround won the TechCrunch Disrupt New York competition.[5] In 2012, Getaround began serving Portland, Oregon with the aid of a $1.725 million grant from the Federal Highway Administration.[6]

In November 2016, Getaround reached an agreement with City CarShare to take over its fleet, parking spaces and member base.[7]

In August 2018, Getaround raised $300 million in fundings from Softbank.[8]

In April 2019, Getaround absorbed the carsharing platform Drivy for $300 million[9][10] and rebranded as Getaround six months later.[11]

In May 2022, Getaround announced an agreement to merge with a Special Purpose Acquisition Company (SPAC) to start selling shares of the organization on the New York Stock Exchange. Listed as ‘GETR’, the company would have a equity value of $1.2 billion.[12]

On February 11, 2025, Getaround announced the cessation of its U.S. operations while maintaining its European business, citing liquidity challenges. The decision affected both its car-sharing and HyreCar operations in the United States.[3]

Financial difficulties

[edit]

In January 2020, The Information reported the company planned to lay off approximately 150 staff members or about 25 percent of its workforce.[13] Bloomberg reported in March 2020 that demand had dropped due to the COVID-19 pandemic, and that the company was short on cash and looking for a buyer.[14]

Getaround’s 2022 SPAC merger valued the company at $1.2 billion, but the company's stock soon fell, and by 2024 the company's market cap was roughly $24 million. In February 2024, Getaround laid off 30 percent of its staff, this after the company vacated its San Francisco headquarters in 2023.[15] In July 2024, the company's stock was delisted from the NYSE and transferred to the OTC Markets.[16]

Criminal use

[edit]

Criminals have used Getaround, along with other peer-to-peer car rental services such as Turo, for illegal activities. In February 2020, the Washington Post reported that thieves were finding available cars using the Getaround mobile app, which displayed the exact locations of vehicles for rent. Victims have reported that thieves could break into a car, destroy the Getaround Connect device that is intended to immobilize the car and report its position, and take the keys that had been locked inside the vehicle.[17] Of the 787 cars stolen in the District of Columbia between October 1, 2019, and February 4, 2020, the Metropolitan Police Department of the District of Columbia estimated that 49 of the thefts involved car rental apps such as Getaround.[18] In July 2021, the Attorney General for the District of Columbia announced a settlement with Getaround that required Getaround to pay the district $950,000, to pay restitution to users whose vehicles had been damaged or stolen, and to make other changes to its platform.[19]

In February 2020, NBC News interviewed eight Getaround users whose cars had been stolen, damaged, seized by police as evidence, or otherwise misused. Many of the owners were not fully compensated by Getaround's insurance for their losses. A former Getaround employee told NBC News that the company has known since 2017 that its GPS tracking devices were not tamper-proof.[20]

References

[edit]
Revisions and contributorsEdit on WikipediaRead on Wikipedia

Getaround

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from Grokipedia
Getaround is a peer-to-peer car-sharing service founded in 2009 that connects vehicle owners with renters for short-term access to cars and trucks via a mobile app, enabling keyless entry and 24/7 availability without traditional rental hassles.[1] Headquartered in San Francisco, California, the company ceased its United States operations in February 2025 and now operates in several European countries, including France, Germany, Spain, Austria, Belgium, Norway, and the United Kingdom.[2] Getaround's platform utilizes proprietary Connect® technology, which integrates cloud-based software with in-car devices to facilitate instant bookings, automated unlocking, and vehicle inspections through the app.[1] Founded by Sam Zaid, Jessica Scorpio, and Elliot Kroo, it emerged as an innovative solution to underutilized personal vehicles, which sit idle for an average of 22 hours per day, promoting sustainable urban mobility by reducing the need for car ownership.[1] In April 2019, Getaround acquired Drivy, Europe's largest peer-to-peer car-sharing platform; it further expanded in June 2019 by acquiring Nabobil, Norway's leading service in the sector, solidifying its position as a major player in the industry.[1][3] The company went public on the New York Stock Exchange in December 2022 through a SPAC merger valued at approximately $1.2 billion, employing over 400 people and supporting a vision where shared cars free up urban space and minimize environmental impact.[4]

Overview

Description and services

Getaround is a peer-to-peer car-sharing service that connects vehicle owners with renters through a mobile application, facilitating on-demand access to a diverse fleet of privately owned cars.[5] The platform enables users to locate nearby vehicles, book rentals instantly, and access them without physical keys by using smartphone-based technology for unlocking and starting the car.[6] This keyless entry system, powered by in-car Connect devices, streamlines the process, eliminating the need for meetups or paperwork.[7] Key services include flexible hourly or daily rentals, with all trips covered by comprehensive insurance that addresses third-party liability, vehicle damage, theft, and fire—provided through partnerships with insurers tailored to the peer-to-peer model.[8] Users can select additional protection plans, such as Plus or Premium, for enhanced coverage during rentals.[6] The app also handles check-in, check-out, mileage tracking (typically up to 200 miles per day), and 24/7 customer support to ensure seamless experiences.[5] Designed primarily for urban mobility, Getaround promotes alternatives to personal car ownership, which contributes to environmental benefits like reduced vehicle numbers on roads and lower emissions; research shows car-sharing can cut greenhouse gas emissions by up to 54% relative to traditional private car use.[9] The platform supports sustainability by incorporating electric vehicles into its offerings where available, aligning with goals such as achieving emission-free fleets by 2040 and encouraging eco-friendly driving practices.[10][11] As of November 2025, following the shutdown of its U.S. operations in February 2025, Getaround focuses exclusively on European markets, providing services in France, Norway, Spain, Belgium, Germany, and Austria.[12] The wind-down of U.S. operations in February 2025 also included the cessation of HyreCar, Getaround's integrated service for longer-term vehicle rentals targeted at gig economy workers (such as Uber, Lyft, and DoorDash drivers), which connected vehicle owners and fleet providers with renters requiring rideshare-compliant cars.

Founding and leadership

Getaround was founded in 2009 in San Francisco, California, by Sam Zaid, Jessica Scorpio, and Elliot Kroo, with the aim of creating a peer-to-peer car-sharing platform to address underutilized vehicles in urban areas.[13] The company was incorporated in Delaware that year and established its early headquarters in San Francisco, where it remains based.[14] By 2017, Getaround had expanded significantly, scaling its operations across multiple cities.[13] Sam Zaid, an engineer and serial entrepreneur, served as the company's CEO from its inception through much of its growth phase, leading it through early funding rounds and product development until February 2024.[15] Jessica Scorpio, another co-founder, contributed to the company's vision as its Chief Marketing Officer, emphasizing sustainable transportation and community-driven sharing economies.[16] Elliot Kroo, the third co-founder, played a key role in the initial technical and strategic setup but stepped back from day-to-day leadership early on.[13] Following the company's public listing via a SPAC merger in December 2022, leadership underwent notable transitions to prioritize global expansion and profitability. Eduardo Iniguez, previously the company's SVP of Finance, Risk & Strategy, succeeded Zaid as CEO in February 2024 amid workforce adjustments.[17] Iniguez served until October 2024, when he resigned for personal reasons, leading to COO AJ Lee assuming the role of interim CEO.[18] Most recently, in July 2025, Mauricio Rivera, a managing director at Alvarez & Marsal North America, was appointed Chief Restructuring Officer and acting principal executive officer to guide the company through ongoing restructuring efforts following the U.S. operations wind-down.[19] These changes reflect Getaround's evolution from a startup to a publicly traded entity navigating competitive pressures in the car-sharing sector.

History

Early development and launch

Getaround's early development stemmed from the recognition that personal vehicles in urban areas, particularly in densely populated cities like San Francisco, were vastly underutilized, spending up to 95% of their time idle and contributing to parking shortages and inefficient land use.[20] The company, initially conceived in 2009, aimed to create a peer-to-peer platform leveraging smartphones to enable car owners to rent out their vehicles on demand, thereby reducing the need for additional parking infrastructure and promoting more sustainable mobility. Beta testing commenced in San Francisco in late 2010, allowing early users to share cars through a prototype app and web interface that handled bookings, payments, and insurance.[21] This phase focused on refining the technology to ensure seamless access, including a car kit for keyless entry, while gathering feedback from a limited group of participants in the Bay Area.[22] The platform's public launch occurred on May 24, 2011, during the TechCrunch Disrupt conference in New York City, where Getaround demonstrated its all-in-one car-sharing solution, including integrated insurance, roadside assistance, and mobile apps for both owners and renters.[23] The debut generated significant buzz, with the startup signing up over 1,600 cars in a single day—equivalent to about 20% of Zipcar's fleet at the time—and ultimately winning the event's Startup Battlefield competition, which provided $50,000 in prize money and heightened visibility.[24][25] This launch marked Getaround as a pioneer in the collaborative consumption space, positioning it as an "Airbnb for cars" and attracting initial users primarily in San Francisco.[25] In 2012, Getaround expanded beyond San Francisco to Portland, Oregon, its first major market extension, facilitated by a $1.725 million grant from the Federal Highway Administration.[26] This funding, the first federal award specifically for peer-to-peer car sharing, supported a pilot program to study the service's impact on sustainable transportation, including reductions in vehicle miles traveled and emissions.[27] The Portland rollout involved partnering with local stakeholders to integrate the platform into the city's eco-friendly transport ecosystem, enabling residents to access shared cars for short-term rentals.[28] To fuel these early milestones, Getaround secured approximately $3.4 million in seed funding by September 2011, led by CrunchFund with participation from investors such as Netflix co-founder Marc Randolph, Redpoint Ventures, and Vivi Nevo.[29] This capital enabled platform enhancements, insurance partnerships, and the initial scaling efforts leading into 2012, laying the groundwork for operational stability in its nascent markets.[30]

Expansion and acquisitions

Following its initial launch in San Francisco, Getaround expanded its peer-to-peer car-sharing service across the United States, entering new markets to broaden its domestic footprint. By 2015, the company relaunched in Chicago after an earlier pilot, enabling local car owners to rent vehicles through the app-based platform.[31][32] In 2017, Getaround extended operations to Boston, where it quickly onboarded around 50 vehicles within months of a soft launch, targeting urban commuters seeking flexible access to cars.[33] The expansion continued into 2018 with launches in Seattle, alongside other cities like Washington, D.C., Los Angeles, and San Diego, reaching approximately 140 U.S. markets by that year and emphasizing keyless entry technology to streamline rentals.[34][35][36] A significant boost to Getaround's growth came in August 2018 through a $300 million Series D funding round led by SoftBank's Vision Fund, which valued the company at over $1 billion and marked its entry into unicorn status.[37][38] This investment, part of SoftBank's broader push into mobility startups, provided capital for technological enhancements and further market penetration, building on prior rounds that had raised over $300 million cumulatively.[39][40] In April 2019, Getaround accelerated its global ambitions by acquiring Drivy, Europe's leading peer-to-peer car-sharing platform, for $300 million in cash and stock.[41][42] Headquartered in Paris and operating in 170 cities across five countries, Drivy brought 2.5 million registered users and a fleet of over 40,000 vehicles to Getaround, instantly establishing a strong European presence in markets including France, Germany, the United Kingdom, Spain, Austria, and Belgium.[43][44] The acquisition facilitated Getaround's international push, with Drivy's operations rebranded to Getaround in October 2019 to unify the platform under a single global brand.[45][44] This integration expanded Getaround's reach into key European markets like France and Germany by early 2020, where it continued to grow its user base and vehicle inventory through localized app features and partnerships.[46][47] By combining U.S. and European operations, Getaround aimed to create a seamless cross-continental network, operating in over 300 cities worldwide shortly after the deal.[48]

Public listing and decline

In May 2022, Getaround announced a merger with InterPrivate II Acquisition Corp., a special purpose acquisition company (SPAC), to go public.[49] The transaction valued the combined entity at approximately $1.2 billion, assuming no redemptions by InterPrivate shareholders, and was expected to provide Getaround with up to $434 million in gross proceeds for expansion.[50] The merger closed on December 9, 2022, after shareholder approval, with Getaround's shares beginning to trade on the New York Stock Exchange (NYSE) under the ticker symbol GETR.[51] Following the public listing, Getaround's stock experienced significant volatility and decline. Shares fell sharply in the initial trading days, reducing the company's market capitalization to around $241 million by mid-December 2022.[52] By late 2024, amid ongoing financial pressures, the market cap had dwindled to approximately $6 million, reflecting a substantial erosion from the $1.2 billion valuation at the time of the merger.[53] As of November 2025, the market cap had further declined to approximately $19,000. In July 2024, the NYSE suspended trading of Getaround's common stock due to the share price falling below the exchange's minimum listing standard of $1.00 for 30 consecutive trading days, pursuant to Section 802.01B of the NYSE Listed Company Manual.[54] The company appealed the delisting determination but transitioned to trading on the OTC Markets Group platform under the same ticker, GETR, starting July 10, 2024, while continuing to file reports with the U.S. Securities and Exchange Commission.[55] The downturn culminated in a major operational retrenchment in early 2025. On February 11, 2025, Getaround announced the wind-down of its U.S. operations, including both its core peer-to-peer car-sharing service and the acquired HyreCar business, effective immediately.[56] New rentals ceased after February 11, with liability coverage ending on February 13, 2025, leaving U.S. car owners and renters to handle vehicle returns and alternative arrangements independently; the company committed to facilitating an orderly process but laid off nearly all U.S. staff.[57] European operations were stated to continue unaffected.[12] In July 2025, amid ongoing restructuring, the board appointed Mauricio Rivera as CEO effective July 14, 2025, to lead the company's focus on European markets and path to profitability.[19]

Business Model

Peer-to-peer operations

Getaround operates a peer-to-peer car-sharing platform primarily in Europe, where individual vehicle owners, known as hosts, list their cars for rent through the company's app, enabling renters—referred to as guests—to book and access vehicles on demand without the need for traditional ownership. Following the wind-down of U.S. operations in February 2025, the company now focuses exclusively on European markets.[58] This model facilitates short-term rentals, typically by the hour, day, or longer periods, with bookings handled digitally to ensure seamless transactions. The platform takes a 40% commission on each rental fee, allowing hosts to retain 60% of the set price as their earnings, which covers platform operations including marketing, customer support, and technology maintenance.[59] The company's primary revenue streams derive from these transaction commissions on rental fees, alongside insurance premiums integrated into the booking process to provide coverage for both hosts and guests during rentals. Getaround partners with insurers such as AXA to offer comprehensive protection plans, including third-party liability, collision, theft, and fire coverage, which are factored into the total rental cost and generate additional income for the platform. Hosts can opt into premium subscriptions, like the Getaround Connect service costing 19€ to 25€ per month per vehicle depending on the country (including VAT), which equips cars with technology for keyless access and enhances earning potential through better visibility and reliability features. These subscriptions contribute to diversified revenue, including fees from third-party partnerships for vehicle maintenance and roadside assistance.[60][8] Hosts benefit from passive income opportunities, with potential monthly earnings up to €800 for vehicles listed in major European cities, based on availability and demand, though actual averages can vary by location and vehicle type. This allows owners to offset costs like depreciation, insurance, and parking without daily involvement, turning idle assets into revenue generators. Guests, in turn, gain flexible, affordable access to a diverse fleet of vehicles for occasional use, avoiding the financial burdens of purchasing, maintaining, or insuring a personal car.[5] Under Getaround's policy, drivers (guests) are explicitly responsible for all tickets, fines, and violations incurred during their rental period, including parking infractions up to 48 hours after the rental ends. Owners (hosts) may initially receive and pay such tickets in certain scenarios, such as to avoid late fees or in accordance with country-specific rules (e.g., in France or Germany), and can then request reimbursement through Getaround's dashboard. Getaround charges the driver the full infraction amount (limited to the regular price, excluding any increased penalties) and compensates the owner with a fixed administrative fee of €10.50. This process ensures accountability while minimizing disruptions for hosts.[61] By promoting vehicle sharing over individual ownership, Getaround supports sustainability in urban mobility, as each shared car can effectively replace up to 10 privately owned vehicles, reducing overall vehicle numbers on roads and lowering emissions associated with underutilized personal cars. This aligns with broader sharing economy principles, encouraging efficient resource use and decreased demand for new vehicle production.[62]

Technology and user features

Getaround's proprietary technology centers on the Getaround Connect device, a hardware installation that enables keyless vehicle access through Bluetooth connectivity via the company's mobile app. This device integrates directly with the vehicle's immobilizer and central locking system, allowing renters to unlock and start cars remotely without physical keys, while owners can manage access from their smartphones. Additionally, the Connect device provides real-time GPS tracking and anti-theft features, including cellular connectivity to monitor vehicle location and status during rentals.[63][64][65] The Getaround app facilitates seamless user experiences with features such as instant booking, where renters can reserve and access vehicles immediately without requiring host approval, streamlining peer-to-peer transactions. It incorporates real-time GPS tracking powered by the Connect device to display vehicle locations on interactive maps, aiding in quick pickups. For vehicle condition monitoring, the app includes a guided inspection tool that prompts users to capture photos of the car's interior and exterior before and after rentals, helping to document any pre-existing or new damage through timestamped images stored digitally.[5][66][67] Security measures in Getaround's platform emphasize user verification and risk mitigation, including motor vehicle record (MVR) checks on drivers to assess driving history and compliance with licensing requirements. The service provides third-party liability insurance coverage during rentals, alongside comprehensive protection for vehicle owners against damage, theft, or fire. Fraud detection is enhanced through AI-driven systems like TrustScore, which uses machine learning to analyze hundreds of trip-related signals in real time, scoring bookings for risk and flagging potential suspicious activity before confirmation; this includes partnerships with identity verification providers like Onfido for facial recognition and prior fraud identification.[68][69][70] Post-2020 innovations have focused on sustainability and multimodal integration, with updates to support electric vehicle (EV) compatibility, including app guidance for EV charging, range estimation, and renter education on battery management to expand the platform's eco-friendly fleet. Getaround has also partnered with public transit apps like Moovit to integrate carsharing options into broader mobility planning, allowing users to combine rentals with bus and train schedules for seamless first- and last-mile connectivity in select European markets.[71][72]

Operations and Markets

United States presence

Getaround, headquartered in San Francisco, California, launched its peer-to-peer car-sharing service there in 2011 and gradually expanded across the United States.[73] Early growth included entry into Chicago in 2012, making it the company's first market east of the Mississippi River, followed by Portland, Oregon, in 2012, supported by a $1.725 million federal grant, with further national expansion in 2014 funded by a $24 million Series B round.[74][28][75] By 2017, operations reached Boston, with over 40 vehicles available initially, and further extended to Seattle and Philadelphia around 2018.[76][37] New York City and New Jersey saw full rollout by 2022, supported by regulatory approvals for peer-to-peer sharing.[77] At its peak around 2019, Getaround operated in over 140 U.S. cities, listing thousands of vehicles for rent.[78] The company's U.S. footprint grew through strategic partnerships that enhanced accessibility in urban areas. Collaborations included dedicated parking spaces with the New York City Department of Transportation, adding over 100 locations across boroughs by 2023 to support on-street car sharing.[79] Additionally, Getaround partnered with airports such as San José Mineta International Airport starting in 2024, allowing vehicle owners to list cars for travelers and expanding options beyond traditional rentals.[80] These initiatives helped integrate Getaround into urban mobility ecosystems, though the service peaked with listings in the thousands of vehicles nationwide pre-2025, contributing to broader adoption of flexible, app-based car access.[78] On February 12, 2025, Getaround abruptly ceased its U.S. operations, including both peer-to-peer car sharing and the acquired HyreCar rideshare platform, as part of an orderly wind-down approved by its board to preserve liquidity amid financial pressures.[57][2] The shutdown was announced via email to users and vehicle owners on February 11, halting all new rentals immediately while allowing active trips to continue with support until completion by February 13.[58] Refund processes were initiated for security deposits and any prepaid fees, with Getaround committing to assist owners in retrieving vehicles and settling accounts, though the sudden closure disrupted thousands of users in major markets like San Francisco, Boston, and Miami.[81][82] Getaround's U.S. operations played a key role in advancing the peer-to-peer car-sharing segment, revolutionizing access to vehicles in dense urban environments and helping grow the overall market by emphasizing instant, keyless rentals.[83] However, it struggled against competitors like Turo, which focused on diverse vehicle selections, and Zipcar, with its established station-based model, ultimately leading to the U.S. exit.[84]

European focus

Getaround's European operations represent the core of the company's activities following the strategic pivot away from the United States in February 2025. The platform is active in six key markets: France, which serves as its largest and most established presence; Germany; Spain; Austria; Belgium; and Norway. These countries host approximately 70,000 vehicles available for peer-to-peer sharing, enabling users to access cars on demand through the app-based service.[85][12] To meet diverse regulatory and user needs across Europe, Getaround has implemented adaptations such as full compliance with the European Union's General Data Protection Regulation (GDPR), which governs data privacy and user information handling. The service also features multi-language support in its app, facilitating accessibility for non-native speakers in multilingual regions like Belgium and Spain.[86][87] This European emphasis stems from a deliberate resource reallocation initiated in February 2025, allowing the company to channel investments into existing markets and operational enhancements. Key to this strategy are partnerships with local insurers, including AXA and If, to provide comprehensive coverage for rentals, as well as collaborations promoting electric vehicle integration for eco-friendly options.[12][8][71] Getaround's future in Europe centers on advancing sustainable urban mobility, with an emphasis on expanding electric vehicle availability and optimizing peer-to-peer sharing to reduce car ownership in densely populated cities.[71]

Challenges

Financial issues

Getaround faced significant financial pressures stemming from elevated operational costs and fluctuating demand. High expenses related to insurance claims arose from the unpredictable nature of vehicle damage and liability in peer-to-peer rentals, where third-party policies covered risks but reserves for claims proved difficult to forecast accurately.[88] Marketing expenditures also contributed substantially, with advertising costs reaching $19.4 million in the prior fiscal year before dropping to $12.3 million in 2023 as the company sought to control spending.[89] These costs were exacerbated by a sharp post-pandemic demand decline in 2020-2021, when the COVID-19 outbreak caused bookings to plummet, leaving the company cash-strapped and exploring potential sales.[90] In response to ongoing liquidity constraints, Getaround implemented restructuring measures in 2024, including layoffs affecting 30% of its North American workforce to extend its cash runway and prioritize profitability.[91] Efforts to secure additional funding beyond earlier investments from SoftBank, which had provided $300 million in 2018, largely faltered amid market challenges, leading to reliance on limited debt facilities like a $20 million arrangement in early 2024.[92][93] These steps, however, could not fully mitigate the crisis, resulting in operating losses of $16.5 million for the third quarter of fiscal 2024, alongside a revenue dip to $22.4 million from $23.8 million the prior year.[94] The persistent liquidity shortfall rendered U.S. operations non-viable by early 2025, prompting an orderly wind-down approved by the board on February 7 to maximize asset value for stakeholders through structured shutdowns rather than abrupt closure.[2] This process involved laying off nearly all remaining U.S.-based employees, with estimated charges of $1.5 million to $2 million, while preserving European activities.[94] Getaround's stock performance reflected these troubles, with the NYSE suspending trading and initiating delisting proceedings in July 2024 due to failure to meet continued listing standards.[55] Shares subsequently traded over-the-counter, falling below $1 and reaching approximately $0.0002 by November 2025, yielding a market capitalization of around $19,000.[95]

Legal and criminal controversies

In early 2020, Getaround faced significant scrutiny over the misuse of vehicles listed on its platform for criminal activities, particularly in Washington, D.C., where authorities reported a surge in auto thefts linked to the service. The D.C. Attorney General's office noted that by February 2020, over 200 cars had been stolen in the district that year, with an estimated 75% affiliated with Getaround, often due to vulnerabilities in the platform's keyless access system that allowed unauthorized entry without physical keys.[96] Thieves exploited the app's GPS tracking to locate vehicles, disabled or discarded the Connect devices enabling remote unlocking, and used the cars for joyrides, thefts, and more serious crimes, including a homicide in northern Virginia where a rented Honda Accord was abandoned in D.C. after the incident.[97] In San Francisco, similar concerns arose from the platform's keyless features, though specific 2020 incidents were less quantified; reports highlighted ongoing risks of unauthorized access leading to wrecked vehicles and drug-related discoveries inside returned cars.[97] These issues prompted an investigation by the Washington, D.C. Attorney General's office, which began in early 2020 following the theft spike and expanded to examine broader operational lapses. In July 2021, Getaround reached a settlement agreement with the office, agreeing to pay $950,000 to resolve allegations of misleading consumers about insurance coverage, safety features, and the peer-to-peer nature of its service—such as using fake owner profiles for company-owned fleet vehicles—while also operating without a required license and failing to remit taxes.[98] The settlement included $650,000 in back taxes and penalties, $200,000 for consumer restitution to affected vehicle owners, and $100,000 toward victim services, with Getaround required to revise its disclosures on security risks and insurance limitations within 45 days.[99] In response to the 2020 incidents and settlement, Getaround implemented enhanced verification processes, including stricter driver screening and the promotion of its existing "Enhanced Security" feature, which immobilizes a vehicle's starter when not in use by an authorized renter to deter thefts.[96] The company also introduced biometric facial recognition for profile verification, capturing users' scans during identity checks, a measure later scrutinized in a 2024 class-action lawsuit alleging violations of Illinois' Biometric Information Privacy Act for lacking proper consent notices. Additionally, Getaround restricted rentals in high-risk areas by collaborating with local authorities and parking partners to increase on-site security and limit listings in vulnerable locations like certain D.C. neighborhoods.[100] From 2023 to 2024, amid the company's U.S. operational decline, customer complaints escalated regarding delayed refunds, poor support responsiveness, and unresolved claims for stolen or damaged vehicles, exemplified by a Chicago user's 2023 experience where Getaround was slow to assist after her SUV was taken via the app.[101] These issues prompted minor class-action inquiries, primarily into service disruptions and refund policies, though no major settlements emerged beyond ongoing support remediation efforts.[102]

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  71. Shared electric vehicles: winning solutions for sustainable mobility
  72. Getaround and Moovit announce global partnership
  73. Getaround - Crunchbase Company Profile & Funding
  74. Getaround Expands to Chicago - Rental Operations
  75. The Road Ahead: Announcing $24M in funding & national expansion
  76. Getaround Expands To Boston - PR Newswire
  77. Getaround can now fully operate in NYC
  78. Getaround acquires Drivy to create the global leader in carsharing
  79. Getaround Announces Expanded Rollout of Carshare Partnership ...
  80. San José Mineta International Airport Introduces Additional ...
  81. Getaround Car Rental App Shuts Down US Operations - PCMag
  82. Getaround Slams Brakes on U.S. Car Sharing, Leaving Customers ...
  83. North America Car Sharing Market Size, Share & Growth, 2033
  84. The Truth Behind Why Turo Crushed Getaround and Zipcar
  85. Car rental near you: cheaper, simpler, faster - Getaround
  86. Owner - Understanding data protection and privacy - Getaround
  87. [PDF] 20230123_Privacy Policy_EN - Gumlet
  88. Form S-4 - SEC.gov
  89. [PDF] Getaround, Inc. 2023 Annual Report - SEC.gov
  90. SoftBank-Backed Getaround Looks for Buyer as Demand Evaporates
  91. Car-sharing company Getaround cuts one-third of US workforce
  92. Car-sharing startup Getaround raises $300 million in funding led by ...
  93. https://coverager.com/getaround-raises-20-million/
  94. S.F.-based Getaround to lay off nearly all U.S.-based employees
  95. Getaround, Inc. (GETR) Stock Price, News, Quote & History
  96. Over 200 cars have been stolen in DC in 2020, AG thinks 75 ... - WJLA
  97. Wrecked cars, homicide and bags of meth - NBC News
  98. AG Racine Announces Car Sharing Company, Getaround, to Pay ...
  99. [PDF] Getaround, Inc. ASSURANCE OF VOLUNTARY C - OAG DC
  100. Our commitment to trust and safety - Getaround
  101. Woman's Harrowing Experience With Car Sharing App 'Getaround ...
  102. GETAROUND - 333 Photos & 1451 Reviews - Car Rental - Yelp
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