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Business process outsourcing to India
Business process outsourcing to India refers to the business process outsourcing services in the outsourcing industry in India, catering mainly to Western operations of multinational corporations (MNCs).
As of 2012, India’s outsourcing industry employed around 2.8 million people and generated approximately US$11 billion in annual revenue, contributing about 1% to GDP. As of 2021, revenue of Indian BPO industry was estimated at US$ 38 billion. The Government of India launched the India BPO Promotion Scheme (IBPS) under the Digital India initiative to encourage job creation in Tier-2 and Tier-3 cities. India's BPO Industry handles 56% of the world's business process outsourcing.
In the second half of the 1980s, American Express consolidated its JAPAC (Japan and Asia Pacific) back office operations into Gurgaon region.
In the 1990s, General Electric launched back-office operations in Gurgaon under Pramod Bhasin, with Raman Roy leading the initiative. This operation, known as GE Capital International Services (GECIS), pioneered voice-based outsourcing from India before being spun off as Genpact in 2004. Raman for the first time tried out voice operations out of India. The operations in India were the Beta site for the GE Six sigma enterprise, as well. The results made GE ramp up their Indian presence and look at other locations.
In 2004 GECIS was spun off as a separate legal entity by GE, called Genpact. GE has retained a 40% stake and sold a 60% stake for $500 million to two equity companies, Oak Hill Capital Partners and General Atlantic Partners.
The Indian ITES-BPO sector grew by approximately 38.5 % in 2005, reaching revenues of US$7.2 billion with a workforce of about 415,000 employees. The global BPO Industry is estimated to be worth 120–150 billion dollars, of this the offshore BPO is estimated to be some US$11.4 billion. India thus commands about 63% of the global offshore BPO market, while accounting for only 5–6% of the total global BPO industry. The U.S. $7.2 billion also represents some 20% of the IT and BPO Industry which is in total expected to have revenues worth US$36 billion for 2006. By FY 2006, the ITES-BPO segment employed about 415,000 people, representing roughly 40% of the total Indian IT-ITeS workforce, which had surpassed 1 million employees in FY 2005.
A supporting ecosystem has emerged around BPO operations, including facility management, corporate transportation, catering, and outsourced security services, particularly for large office complexes housing BPO centers.
BPO, call centres, KPO, and other IT-enabled services that use telecom resources are regulated as Other Service Providers (OSP) under India’s Department of Telecommunications framework.
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Business process outsourcing to India
Business process outsourcing to India refers to the business process outsourcing services in the outsourcing industry in India, catering mainly to Western operations of multinational corporations (MNCs).
As of 2012, India’s outsourcing industry employed around 2.8 million people and generated approximately US$11 billion in annual revenue, contributing about 1% to GDP. As of 2021, revenue of Indian BPO industry was estimated at US$ 38 billion. The Government of India launched the India BPO Promotion Scheme (IBPS) under the Digital India initiative to encourage job creation in Tier-2 and Tier-3 cities. India's BPO Industry handles 56% of the world's business process outsourcing.
In the second half of the 1980s, American Express consolidated its JAPAC (Japan and Asia Pacific) back office operations into Gurgaon region.
In the 1990s, General Electric launched back-office operations in Gurgaon under Pramod Bhasin, with Raman Roy leading the initiative. This operation, known as GE Capital International Services (GECIS), pioneered voice-based outsourcing from India before being spun off as Genpact in 2004. Raman for the first time tried out voice operations out of India. The operations in India were the Beta site for the GE Six sigma enterprise, as well. The results made GE ramp up their Indian presence and look at other locations.
In 2004 GECIS was spun off as a separate legal entity by GE, called Genpact. GE has retained a 40% stake and sold a 60% stake for $500 million to two equity companies, Oak Hill Capital Partners and General Atlantic Partners.
The Indian ITES-BPO sector grew by approximately 38.5 % in 2005, reaching revenues of US$7.2 billion with a workforce of about 415,000 employees. The global BPO Industry is estimated to be worth 120–150 billion dollars, of this the offshore BPO is estimated to be some US$11.4 billion. India thus commands about 63% of the global offshore BPO market, while accounting for only 5–6% of the total global BPO industry. The U.S. $7.2 billion also represents some 20% of the IT and BPO Industry which is in total expected to have revenues worth US$36 billion for 2006. By FY 2006, the ITES-BPO segment employed about 415,000 people, representing roughly 40% of the total Indian IT-ITeS workforce, which had surpassed 1 million employees in FY 2005.
A supporting ecosystem has emerged around BPO operations, including facility management, corporate transportation, catering, and outsourced security services, particularly for large office complexes housing BPO centers.
BPO, call centres, KPO, and other IT-enabled services that use telecom resources are regulated as Other Service Providers (OSP) under India’s Department of Telecommunications framework.