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Genpact
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Genpact Ltd. is an American information technology services, consulting, and outsourcing company headquartered in New York City, New York. Founded in Gurgaon, India, and legally domiciled in Bermuda, Genpact employs more than 125,000 people and provides services to clients in over 30 countries worldwide. Genpact is listed on the NYSE and generated revenues of US$4.48 billion in 2023.[5]

Key Information

History

[edit]

Founding and early developments

[edit]

Genpact was founded in 1997 as a unit of General Electric.[6] The company was founded as GE Capital International Services (GECIS) in Gurgaon. Starting with 20 employees under the leadership of CEO Pramod Bhasin, its charter was to provide business process outsourcing solutions to GE's businesses.[7][8] In the beginning, GECIS created processes for outsourcing back-office activities for GE Capital such as processing car loans and credit card transactions. It was an experimental concept at the time and the beginning of the business process outsourcing (BPO) industry.[7][9]

One year after its launch, GECIS employed about 800 people and generated revenues of US$4 million.[10] By 2001, GECIS operations had grown to 12,000 employees and the company began to manage a wide range of processes across GE's financial services and manufacturing businesses.[10] Jack Welch, CEO of GE at the time, said that GECIS was a key driver of GE’s growth between 1998 and 2001, and was responsible for reducing operating costs by approximately US$1 billion.[9]

In 2003, GE reduced its stake in GECIS to 40% and sold the remainder to two American private equity firms. At the time of the sale, GECIS employed around 13,000 people in India and 4,000 people in the US, China, Hungary and Mexico, providing a range of solutions in areas such as finance and accounting, insurance claim processing, IT management and technical support.[11][12]

By 2004, GECIS oversaw around 700 business processes for GE that had migrated from the US to India, generating revenues of US$426 million.[9]

Independence and international growth

[edit]

In January 2005, the company became independent and started to serve clients outside of GE.[13] As part of this transition, the company changed its name to Genpact for “generating business impact.”[14] Also in 2005, the company opened additional offices in India and by the end of the year, recorded US$493 million in revenue, with 15% coming from new global clients, and the remaining 85% from GE.[9] In 2006, Genpact further expanded in India, the Philippines, Mexico and China.[15]

In August 2007, Genpact was listed on the NYSE under the symbol 'G'. The company continued to grow, opening offices in six additional countries that same year and launching a joint venture with the Indian company NDTV to offer outsourcing services for the media industry.[16][17] In 2008, the company crossed US$1 billion in revenue, with 53% coming from clients other than GE.[9]

From 2010 onward, the company increasingly focused its operations and presence in Europe and the US. As part of its shift west, the company moved its headquarters to New York and in 2011, Bhasin stepped down as CEO and became non-executive vice chairman of the company.[18][19] He was succeeded on 17 June 2011 by NV "Tiger”" Tyagarajan,[20] who was appointed to the Board of Directors and became Genpact's new CEO.[21] Tyagarajan was previously CEO of Genpact from 1999 to 2002, when he led the business through a critical growth phase as a subsidiary of GE.[22] When Genpact became an independent company, he rejoined the firm from GE Capital U.S. as executive vice president of sales and business development from 2005 to 2009. Thereafter, he took on the role of the firm's chief operating officer, before being named CEO in 2011.

Bain Capital became the firm's largest shareholder in October 2012.[23]

In February 2019, Genpact contractors in Hyderabad who were assigned content moderation tasks for Facebook reportedly experienced psychological trauma while evaluating videos depicting suicide, torture, terrorism, and pornography.[24][25][26]

Recent developments

[edit]

On February 9, 2024, Balkrishan Kalra (“BK”) assumed the role of President and CEO. He replaced Tiger Tyagarajan, who retired.[27]

In September 2020, UK Medicines and Healthcare products Regulatory Agency contracted Genpact to supply an Artificial intelligence software tool to process the expected high volume of COVID-19 vaccine Adverse drug reactions to ensure that no details from the ADRs reaction texts are missed.[28] MHRA and Genpact announced an expansion of the partnership in January 2022.[29] In August 2021, Genpact signed a multi-year digital transformation contract with Coca-Cola Beverages in Africa.[30][31]

During the COVID-19 pandemic, Genpact opened its internal learning and reskilling platform, "Genome", to public access.[32]

That same year, the company expanded its operations in Germany, and was added to the S&P 400 Mid-Cap Index.[33] The company also signed an agreement with the National Institute of Industrial Engineering in Mumbai to establish a Digital Manufacturing and Supply Chain center, supporting the transformation from traditional to digital manufacturing.[34]

In 2022, Genpact was added to the Bloomberg Gender Equality Index.[35]

Acquisitions

[edit]
  • April 2011: Headstrong, a software services company based in Noida[36]
  • April 2016: Endeavour Software Technologies, an enterprise mobility software company[37][38]
  • August 2016, PNMsoft a British/Israeli software company that focused on Business Process Management (BPM) systems.[39]
  • August 2017: TandemSeven, an experience design company[40]
  • September 2017: OnSource, a provider of an Inspection-as-a-Service (IaaS) product for property and casualty (P&C) insurance carriers and their customers[41][42]
  • June 2018: Commonwealth Informatics, a provider of cloud-based drug safety analytics products and services for medical research and healthcare delivery[43]
  • July 2018: Barkawi Management Consultants, a supply chain management firm[44][45]
  • January 2019: riskCanvas, an end-to-end Financial Crimes software platform[46]
  • October 2019, Rightpoint, a digital consultancy[47]
  • January 2021: Enquero, a data engineering and analytics firm[48]

Corporate affairs

[edit]

Organizational structure

[edit]

Genpact operates worldwide and is currently active in more than 30 countries.[49]

Management structure

[edit]

Genpact is managed by a leadership team of 13 members (2024), that the company refers to as Genpact Leadership Council.[50]

Products

[edit]

In June 2017, Genpact announced Genpact Cora, an artificial intelligence (AI)-based platform for enterprises.[51] The platform has an application program interface (API) design and open architecture that includes Genpact’s own intellectual property as well as other providers.[52] The platform's claimed benefits include deciphering large chunks of data, seamless customer service, faster financial reporting, and increasing speed to market.[53]

See also

[edit]

References

[edit]
[edit]
Revisions and contributorsEdit on WikipediaRead on Wikipedia

Genpact

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from Grokipedia
Genpact Limited is a multinational firm specializing in , (AI)-driven solutions, and , headquartered in , . Founded in 1997 as a business unit within (GE) to optimize back-office operations, it was spun off as an independent company in 2005 and listed on the in 2007 under the ticker symbol "G". As of 2024, Genpact employs approximately 140,000 people across more than 30 countries and reported annual revenues of $4.77 billion, with Q3 2025 net revenues reaching $1.29 billion, reflecting a 6.6% year-over-year increase. The company leverages its origins in process excellence—pioneered during its GE era—to deliver services in areas such as AI and analytics, finance and accounting, , , and risk and compliance. Genpact serves a diverse range of industries, including banking and , goods, sciences and healthcare, high technology, , , and media and , helping clients achieve and through proprietary platforms like the Cora AI suite and learning system. With a strong emphasis on and diversity, Genpact has reduced its energy intensity by 10% and emissions intensity by 11% per person from 2023 to 2024, while maintaining 41% women in its global workforce and 40% gender diversity in leadership roles. Its purpose, "to pursue a world that works better for people," drives initiatives in ethical AI deployment and global , where over 65,500 employees contributed more than 113,000 shifts in 2024, impacting 28.7 million lives.

History

Founding and early operations

Genpact was founded in 1997 as GE Capital International Services (GECIS), a business unit of (GE) established in , , with an initial team of 20 employees dedicated to enhancing back-office process efficiency for . The initiative aimed to leverage cost-effective to streamline operations such as , , and , marking an early foray into within the conglomerate. Pramod Bhasin served as the founder and first CEO of GECIS, drawing on his prior experience at to pioneer its operational model. Under his leadership, the organization introduced methodologies from the outset, training employees in these principles to drive process transformation and quality improvements, which became integral to its DNA inherited from GE's emphasis on . By 2000, GECIS had expanded significantly within GE, extending its services beyond GE Capital to support multiple divisions including GE's core businesses in , healthcare, and products, with a strong focus on cost reduction and innovative process redesign. This internal growth transformed the unit from a modest pilot into a key contributor to GE's efficiency gains, embedding a culture of continuous improvement that prioritized measurable outcomes over traditional operational silos.

Spin-off and initial growth

In 2005, Genpact, originally known as GE Capital International Services (GECIS), completed its spin-off from (), transitioning from a wholly owned to an independent . As part of this , sold a 60% stake to firms and for approximately $500 million, while retaining a 40% ownership interest. The company was renamed Genpact to reflect its focus on "generating business impact," and at the time of the spin-off, it employed around 19,000 people primarily in and other global delivery centers. The spin-off enabled Genpact to pursue broader market opportunities beyond its foundational GE relationship, with early efforts centered on expanding its client base in and IT services. By 2007, the company had grown its operations to nine countries, including new facilities in and , and increased its workforce to 26,500 employees. This period marked a strategic shift toward global scaling, supported by investments in process expertise and . In August 2007, Genpact went public with an (IPO) on the under the ticker symbol "G," pricing 35.3 million shares at $14 each and raising approximately $494 million to fund further international expansion and diversification. The IPO valued the company at around $4.9 billion and allowed , Oak Hill, and GE to reduce their stakes while providing capital for organic growth and potential acquisitions. By 2008, revenues had reached $1.04 billion, a 26% increase from $823 million in 2007, driven by non-GE clients contributing over 40% of total revenue for the first time. In 2010, Genpact relocated its corporate headquarters to to strengthen its U.S. presence and support ongoing expansion into additional markets.

Digital transformation era

In 2011, Genpact marked its entry into IT services through the acquisition of Headstrong Corporation for $550 million, expanding its capabilities beyond traditional into technology consulting and software services focused on capital markets and financial sectors. This move, enabled by the company's 2007 , positioned Genpact to integrate IT with operational processes. That same year, NV "Tiger" Tyagarajan was appointed CEO effective June 17, succeeding , and under his leadership, Genpact intensified its focus on to drive data-led transformations across client operations. By 2017, Genpact accelerated its digital shift with the launch of the Cora AI platform on June 28, a modular, self-learning system designed to address operational challenges through interconnected AI, , and tools. To bolster these capabilities, the company acquired Rage Frameworks in March 2017, incorporating its AI-driven software to enhance enterprise intelligence in areas like and consumer goods. In 2019, Genpact further strengthened its digital consultancy by acquiring Rightpoint for an undisclosed amount in October, combining process expertise with to support end-to-end digital transformations. From 2020 to 2023, Genpact responded to the COVID-19 pandemic by opening its internal Genome learning platform to public access, facilitating reskilling and redeployment for remote workforces amid global disruptions. In August 2021, the company formed a multi-year partnership with Coca-Cola Beverages Africa to streamline operations using digital technology and analytics, expanding Genpact's footprint in the consumer goods sector. Genpact's commitment to diversity was recognized in February 2022 when it was added to the Bloomberg Gender-Equality Index for the second consecutive year, reflecting progress in leadership, pay equity, and inclusive culture. By the end of 2023, these initiatives contributed to employee growth to over 125,000 across more than 30 countries.

Recent developments

In February 2024, Genpact appointed Balkrishan "BK" Kalra as President and CEO, succeeding N.V. "Tiger" Tyagarajan, who retired from the executive role but remained on the board. Kalra, a long-time Genpact executive with over 25 years at the company, assumed the position on February 9, 2024, bringing expertise in digital operations and a renewed emphasis on accelerating AI adoption across Genpact's service portfolio. Under his , Genpact advanced its AI-first , integrating platforms like Cora to enhance and client outcomes. In July 2025, Genpact expanded its board by appointing John M. Hinshaw, effective July 1, as an independent director. Hinshaw, former Group at and a technology executive with experience at Verizon and , was selected to provide strategic guidance on cybersecurity, , and advanced technologies. His addition strengthened Genpact's governance amid its pivot toward AI-driven solutions. Genpact underwent a significant global rebrand in September 2025, positioning itself as an "agentic and advanced technology solutions company" to highlight the integration of AI agents with human expertise. Announced on September 8, the rebrand built on the earlier GenpactNext framework introduced in June 2025, focusing on agentic AI capabilities that enable autonomous decision-making while augmenting human roles in complex operations. This shift aimed to address client needs for faster, more responsive processes in industries like and . Key 2025 milestones included strong financial performance, with second-quarter net revenues reaching $1.25 billion, a 6.6% increase year-over-year. For the nine months ended September 30, 2025, grew 10.1% to $409.4 million, reflecting robust demand for data-tech-AI services. Additionally, Genpact enhanced its sustainability offerings by embedding AI tools for ESG data management and , earning recognition as one of TIME's 2025 World's Most Sustainable Companies. In November 2025, Genpact announced the appointment of Dinesh Jain as Global Capability Center Lead on November 11, to drive expansion in this area. The company was named the Game Changer Global Partner of the Year on November 10 and recognized in the 2025 Partner Innovation Awards on November 13, highlighting its advancements in and CRM integration. On November 13, Genpact priced 4.950% senior notes due 2030, expected to close on November 18, to support ongoing operations and growth initiatives.

Business operations

Core services and solutions

Genpact's core services encompass a range of , consulting, and technology solutions designed to enhance operational efficiency. These include and services, which focus on streamlining financial operations such as reporting, compliance, and ; and , aimed at optimizing sourcing, , and inventory management; Customer Care, providing multichannel support to improve client interactions; and AI, leveraging analytics and for insights and decision-making; Digital Technology, encompassing , cybersecurity, and application development; and Agentic Solutions, which deploy autonomous AI agents to automate complex workflows. The company's approach integrates its proprietary Lean Digital methodology with to deliver process intelligence, enabling clients to achieve greater across functions by identifying inefficiencies, automating routine tasks, and fostering continuous improvement. This blend combines Lean principles, rooted in waste reduction and rigor, with AI-driven automation to rearchitect end-to-end processes from design to execution. A cornerstone of Genpact's offerings is the Genpact Cora platform, an AI-based system launched in 2017 that facilitates through modular , , and orchestration tools to accelerate business outcomes. In 2025, Genpact introduced the Suite, an agentic AI solution tailored for compliance and in , projected to reduce cycle times by up to 75% through touchless processing and automated decision support. These AI-driven tools underscore Genpact's emphasis on scalable, intelligent solutions that adapt to evolving business needs.

Industry focus and client base

Genpact primarily targets key industry verticals including Banking and Capital Markets, , Consumer Goods and Retail, Life Sciences and Healthcare, , , and Communications, Media, and . In Banking and Capital Markets, the company provides solutions for and , while in , it focuses on claims processing and policy administration to enhance operational efficiency. The Consumer Goods and Retail sector benefits from Genpact's expertise in and analytics, and Life Sciences and Healthcare clients leverage tailored services for and patient . engagements emphasize management and digital engineering, whereas operations center on and to drive productivity. In Communications, Media, and , Genpact's digital and industry expertise helps improve customer experiences and productivity. The company's client base comprises over 800 global organizations, predominantly companies across these industries, with notable examples including Mondelēz International in consumer goods for finance transformation and Bottlers' Sales & Services for generative AI applications in sales optimization. Genpact delivers an average client impact exceeding $51 million through specialized solutions such as KYC compliance platforms for financial institutions and commercial tools that inform revenue strategies in retail and manufacturing. Long-term partnerships often amplify this value, with clients engaged for over a decade achieving an average impact of $160 million. Genpact maintains a global footprint with operations in more than 35 countries, supported by over 140,000 employees worldwide. Of these, more than 88,000 professionals are trained in data and analytics, enabling the delivery of AI-driven insights and process intelligence across diverse geographies and client needs.

Corporate structure

Leadership team

Genpact's executive leadership is headed by President and Chief Executive Officer Balkrishan "BK" Kalra, who assumed the role on February 9, 2024, and oversees the company's global growth initiatives and AI-first strategy. Under Kalra's direction, Genpact has advanced its GenpactNext framework, integrating AI and data-led innovations to enhance process efficiency and client outcomes. Key executives include Chief Financial Officer Michael Weiner, managing financial strategy, performance, and strategic growth efforts. Anthony Radesca serves as Chief Accounting Officer, appointed effective , 2025. Riju Vashisht, as Chief Growth Officer, leads enterprise services, partnerships, alliances, and business expansion to drive client engagement and revenue opportunities. The 13-member Leadership Council, comprising senior executives, oversees critical functions such as , led by Krista Bessinger, who handles communications and . The leadership team emphasizes diversity, achieving 40% diversity within the global and maintaining 41% women across the overall as of 2024 data. This composition supports Genpact's commitment to inclusive practices, including targeted programs for women's advancement in executive roles.

Organizational framework

Genpact operates as a listed on the under the ticker symbol G and is included in the S&P MidCap 400 index. Its global headquarters is located in at 1155 Avenue of the Americas. The company employs a decentralized operational model, with activities spanning more than 30 countries and over 90 delivery centers worldwide, enabling localized service delivery while maintaining centralized strategic oversight. This structure supports its role as a multinational provider of digital operations and technology services, with significant employee concentrations in regions such as (over 89,000 employees) and . As of December 31, 2024, Genpact's global workforce totals approximately 140,000 employees. Genpact's governance is directed by an independent Board of Directors, which oversees key committees including Audit, Compensation, Nominating and Governance, and ensures compliance through a robust risk management framework and internal controls. The company is led by a 13-member Global Leadership Council that reports directly to the President and Chief Executive Officer, Balkrishan "BK" Kalra, and includes executives responsible for functional areas such as human resources, strategy, and business operations. This council promotes a 40% gender diversity target within senior leadership roles. Genpact demonstrates a strong commitment to environmental, social, and governance (ESG) principles, with oversight provided by the Nominating and Governance Committee and a cross-functional ESG Management Committee; it was included in the 2023 Bloomberg Gender-Equality Index for its practices in leadership, talent pipeline, and inclusive culture. The emphasizes continuous development, particularly in , through initiatives like the DataBridge program, which has upskilled over 75,000 employees in data, analytics, , and as of 2023, accumulating 9.5 million learning hours. reached 69% in 2023, measured via an AI-powered tool, reflecting improvements in satisfaction and retention strategies. This focus on upskilling aligns with Genpact's broader ESG goals, including net-zero emissions by 2050, and supports a diverse participating in employee resource groups, with over 61,000 individuals engaged in 2024.

Acquisitions and partnerships

Key acquisitions

Genpact's acquisition strategy has focused on enhancing its capabilities in , AI, and specialized consulting services. A pivotal early move was the 2011 acquisition of Headstrong Corporation, a global IT services provider specializing in capital markets, for $550 million. This deal enabled Genpact to expand beyond business process outsourcing into software and IT consulting, integrating Headstrong's 3,300 employees and expertise in technology to drive end-to-end solutions for clients. The acquisition strengthened Genpact's position in high-value IT services, contributing to revenue growth in its early independent phase. In 2017, Genpact acquired Rage Frameworks, an AI and automation solutions provider, for approximately $130 million, marking its first major investment in artificial intelligence platforms. Rage's pre-built AI tools for enterprise processes were integrated to automate routine tasks in financial services and other sectors, enhancing Genpact's AI-driven efficiency and positioning it as a leader in cognitive operations. This acquisition added specialized AI talent and accelerated Genpact's shift toward intelligent digital operations. Building on this, Genpact acquired Barkawi Management Consultants in 2018 for an undisclosed amount, a firm focused on and . The deal brought in 200 consultants across seven global offices, bolstering Genpact's expertise in supply chain planning technology and end-to-end optimization for and clients. Integration of Barkawi's methodologies improved Genpact's ability to deliver transformative solutions, targeting 25% or more efficiency gains for enterprises. The 2019 acquisition of Rightpoint, a Chicago-based digital consultancy, further expanded Genpact's and design capabilities. Valued for its expertise in digital strategy and implementation, Rightpoint's integration combined Genpact's process knowledge with user-centric design, enabling comprehensive digital transformations across industries like consumer goods and healthcare. This move enhanced Genpact's portfolio in experience-led innovation, supporting client growth through seamless digital interfaces. In 2021, Genpact acquired Enquero, a data engineering and analytics firm, for about $150 million, to advance its cloud and data transformation services. Enquero's PowerMe platform and 250 specialists in data strategy were incorporated to provide scalable data-led solutions, particularly in financial services and healthcare, improving Genpact's handling of complex data ecosystems and AI integration. The acquisition facilitated faster deployment of analytics-driven insights, enhancing operational resilience for clients. Most recently, in June 2025, Genpact acquired XponentL Data, a Philadelphia-based provider of data products and AI solutions, for an undisclosed sum. This addition brought domain-specific AI engineering expertise and partnerships with AWS, , and , accelerating Genpact's AI-led innovation in data strategy and transformation. XponentL's 100 employees joined Genpact, enabling advanced for enterprise clients and strengthening its competitive edge in AI-powered .

Strategic collaborations

Genpact has forged strategic collaborations with major technology providers to integrate (AI) into its service offerings, enhancing innovation and market access. In December 2024, the company entered a multi-year strategic collaboration agreement with (AWS) to accelerate AI adoption, foster innovation, and develop tailored solutions for various industries. This partnership builds on Genpact's existing alliance with , which combines cutting-edge AI technologies with deep industry knowledge to deliver scalable business transformations. Complementing these efforts, Genpact's collaboration with focuses on applying AI to enterprise data while prioritizing privacy and governance, with capabilities further strengthened by the 2025 acquisition of XponentL, a key Databricks partner. In the life sciences domain, Genpact collaborated with the UK's Medicines and Healthcare products Regulatory Agency (MHRA) from 2020 to 2022 to advance through AI-driven tools. This partnership began with a November 2020 contract worth approximately $1.96 million to develop an AI for monitoring adverse reactions to vaccines, enabling automated processing of high-volume reports. The collaboration expanded in early 2022 to incorporate innovative safety surveillance methodologies, supporting regulatory oversight in drug safety. Genpact also pursued industry-specific alliances for operational efficiency, such as its August 2021 partnership with to optimize processes. This multi-year agreement leverages Genpact's process expertise alongside digital technologies and to streamline operations and drive competitive growth across the beverage sector. In 2025, Genpact emphasized co-innovation through agentic AI solutions, with launches like the Agentic Suite in June to enhance and reduce inefficiencies via autonomous AI agents. Following its September 2025 rebrand as an advanced technology company, Genpact has expanded service delivery through new contract agreements, focusing on agentic frameworks to enable proactive, AI-led business outcomes.

Financial overview

Genpact's revenue growth has been marked by steady expansion since its in , which served as a catalyst for diversifying beyond its GE roots. By 2008, the company's annual reached $1.04 billion, reflecting a 26% year-over-year increase driven by broadening its client base and service offerings post-spin-off. This period of post-IPO acceleration saw climb from $823 million in 2007 to sustained double-digit growth in the ensuing years, fueled by organic expansion and entry into new industries. Over the longer term, Genpact's trajectory demonstrated resilience amid economic challenges, culminating in $4.48 billion for 2023, a 2.4% increase from 2022. This growth was supported by diversification into higher-value services, with digital operations contributing $2.48 billion, or approximately 55% of , highlighting a shift toward non-voice, technology-enabled solutions. Key drivers included the company's ability to deliver measurable client value, with average client impacts exceeding $51 million through optimized processes and AI integrations. Entering 2024 and 2025, revenue momentum accelerated, particularly through AI and initiatives. Full-year 2024 revenue rose to $4.77 billion, up 6.5% year-over-year, with Data-Tech-AI services growing 12% in the fourth quarter alone. In the second quarter of 2025, net revenues hit $1.25 billion, a 6.6% increase, propelled by 9.7% growth in Data-Tech-AI offerings amid rising demand for AI-driven solutions. For the nine months ended September 30, 2025, net income increased 10.1% to $409.4 million, underscoring profitability alongside revenue gains. Looking ahead through 2025, Genpact projects full-year net revenues of $5.06 billion to $5.07 billion, implying 6.1% to 6.4% growth, sustained by high-single-digit expansion in AI-centric services and subscription-based contracts. This outlook reflects continued emphasis on as a core driver, with non-voice services expected to represent an even larger share as clients prioritize and .

Key metrics and performance

Genpact's stood at approximately $7.8 billion as of November 2025, positioning it as a mid-cap within the and technology services sector. In terms of profitability, the reported adjusted diluted (EPS) of $0.97 for the third quarter of 2025, reflecting a 14% year-over-year increase driven by efficiencies from advanced technology solutions, including AI integrations. Gross margins expanded to 36.4%, a 70 improvement, while adjusted operating margins reached 17.7%, up more than 10 basis points, attributed to enhanced operational efficiencies through AI and data-tech initiatives. These improvements underscore Genpact's focus on AI-driven cost optimizations, contributing to a net margin of around 10.9% for the fiscal year to date. Key operational KPIs highlight Genpact's scale and client-centric approach, with over 800 global clients served across industries. Client satisfaction is evidenced by a (NPS) of 60, reflecting strong relationships and service delivery. The workforce demonstrates diversity commitments, with women comprising 41% of the global employee base as of 2024, supporting inclusive operations. Additionally, Genpact's inclusion in the S&P MidCap 400 Index since 2021 affirms its mid-cap stability and market recognition among 400 leading U.S. companies. Performance in 2025 has been bolstered by growth in agentic solutions, part of the GenpactNext framework, which propelled advanced services revenue up 20% year-over-year in the third quarter. This segment's acceleration contributed to overall quarterly revenue of $1.291 billion, a 6.6% increase, with full-year guidance raised to $3.60–$3.61 adjusted EPS. Bain Capital's significant since acquiring a 30% stake in has historically supported strategic expansions, though its current holdings have diminished following partial sales.

References

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  40. https://www.prnewswire.com/news-releases/genpact-named-the-celonis-game-changer-global-partner-of-the-year-for-2025-302610116.html
  41. https://media.genpact.com/2015-09-16-Genpact-Introduces-Lean-Digital-SM-A-Unique-Approach-That-Delivers-Digitals-Full-Potential-and-Helps-Reclaim-Over-400-Billion-of-Impact
  42. https://www.prnewswire.com/news-releases/genpact-launches-artificial-intelligence-based-platform-genpact-cora-300480896.html
  43. https://www.prnewswire.com/news-releases/genpact-launches-new-agentic-solution-to-reinvent-insurance-buying-302566722.html
  44. https://www.genpact.com/industries/communications-media-entertainment
  45. https://www.sec.gov/Archives/edgar/data/1398659/000114036125013033/ny20044914x773_ars.pdf
  46. https://www.genpact.com/case-studies/the-mondelez-international-recipe-for-fast-track-transformation
  47. https://www.genpact.com/insight/coca-cola-bottlers-sales-and-services-generative-ai-in-the-consumer-goods-industry
  48. https://www.genpact.com/our-impact
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  52. https://genpact.gcs-web.com/news-releases/news-release-details/genpact-unveils-genpactnext-framework-and-outlines-medium-term
  53. https://www.genpact.com/about-us/leadership/mike-weiner
  54. https://www.prnewswire.com/news-releases/genpact-appoints-anthony-radesca-as-chief-accounting-officer-302264929.html
  55. https://www.genpact.com/about-us/leadership/riju-vashisht
  56. https://www.genpact.com/about-us/leadership
  57. https://media.genpact.com/2024-08-02-Genpact-Named-to-the-Forbes-Americas-Best-Employers-for-Women-2024-List
  58. https://finance.yahoo.com/quote/G/
  59. https://press.spglobal.com/2021-04-27-Genpact-Set-to-Join-S-P-MidCap-400-Unitil-Genworth-Financial-to-Join-S-P-SmallCap-600
  60. https://media.genpact.com/2024-11-18-Genpact-Named-to-Forbes-Worlds-Best-Employers-2024-List-for-Fourth-Consecutive-Year
  61. https://www.macrotrends.net/stocks/charts/G/genpact/number-of-employees
  62. https://www.genpact.com/about-us/governance
  63. https://media.genpact.com/2023-01-31-Genpact-Named-to-2023-Bloomberg-Gender-Equality-Index-for-Second-Consecutive-Year
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  68. https://www.livemint.com/industry/infotech/genpact-acquires-data-engineering-and-analytics-firm-enquero-11609859252640.html
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  73. https://www.genpact.com/partners/microsoft
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