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Merchantrade Asia
Merchantrade Asia
Merchantrade Asia
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Merchantrade Asia (Merchantrade) is a financial service company based in Malaysia. The company's business is centered on international money transfers, foreign currency exchange, wholesale banknotes, digital payment processing and mobile telecommunications.[1] They also introduced microinsurance as part of their service offerings.[2]

Merchantrade Asia operates 94 outlets, 5 main wholesale banknote trading hubs, more than 450 agent locations and 480 cash-in and cash-out merchants throughout Malaysia.[3][4] Its institutional shareholders are Celcom Axiata Bhd,[5][6] Kenanga Investment Bank[7][8] and MCIS Insurance Berhad (MCIS Life).

History

[edit]

The company was founded in 1996 as a telecommunications equipment supplier in Malaysia.

In 2007, the company offered Merchantrade Mobile, which is a mobile virtual network operator (MVNO) with Celcom Axiata Berhad.[9] It also offered Merchantrade Express Remittances. In 2009, the company obtained an investment from Sumitomo Corporation.[10] It obtained a Class A money services business license in 2012.[11] It later created a mobile remittance platform, Merchantrade Doowit.[12]

It obtained an investment from Celcom Axiata Berhad in 2014. Later, it acquired a 100% stake in Vital Rate Sdn. Bhd., currency exchange outlets in Pavilion, Suria KLCC and KL Sentral, and a 49% stake in Kliq Pte, later 100%.[13][14] It formed a joint venture with Jetixa (Dubai) in 2017 and a partnership for global money transfer network service with Western Union in 2019. In 2020, it acquired a 100% stake in Malaysian mobile financial services business Valyou Sdn. Bhd.[15][16] Subsequently, it increased its outlets to 101 locations in Malaysia. It also obtained an investment from Kenanga Investment Bank.[17][18][19] The partners were to offer Kenanga Money eWallet [20][21][22][23]

The company formed partnerships with IDEMIA for Digital Onboarding and LintraMax. The MVNO service was moved to its wholly owned subsidiary, Valyou Sdn Bhd (Valyou).[citation needed]

Awards

[edit]
  • 2019 – Received RemTECH Award.[24]
  • 2019 – Awarded as Visa's Most Outstanding Launch - Innovation Products Award and also received a Malaysia Technology Excellence Award.[25]

Services

[edit]

The company offers international remittance services, currency exchange and wholesale banknote services as part of its money services business segment. The company is also a member of the Malaysian Association of Money Services Business (MAMSB) and the International Association of Money Transfer Networks (IAMTN).[26] Merchantrade also offers retail and online currency exchange services. Some of the key outlets are located in Suria KLCC and Imago, Kota Kinabalu.[14][27]

The company offered a non-bank issuer of a multi-currency e-wallet[28][29][30] with a VISA-accepted prepaid card in Malaysia. The e-wallet is able to exchange directly into 20 foreign currencies and make payments directly with the card.[31]

Its MVNO, through a partnership with Celcom Axiata, offered international mobile direct dial (IDD) 4G LTE mobile internet and international airtime credit transfer.[32]

References

[edit]
Revisions and contributorsEdit on WikipediaRead on Wikipedia

Merchantrade Asia

View on Grokipedia
from Grokipedia
Merchantrade Asia Sdn Bhd is a Malaysian-based company specializing in digital financial solutions, including international money transfers, currency exchange, payments, micro-insurance, and mobile communications. Founded on November 19, 1996, by Ramasamy K. Veeran in , , the company initially operated as a supplier before evolving into a leading provider of cross-border . As 's largest operator, Merchantrade Asia facilitates remittances and transactions across more than 100 countries and territories, supporting over 100 foreign currencies and millions of worldwide payout locations. Headquartered at Block A, Damansara Intan, the firm emphasizes through innovative products like the eRemit platform, Merchantrade Money Visa Prepaid Card, Valyou Mobile Wallet, and HelloSIM mobile services, serving millions of customers with billions in processed transactions over its nearly three decades of operation.

Company Overview

Founding and Evolution

Merchantrade Asia Sdn Bhd was established in 1996 in by Ramasamy K. Veeran as a supplier, initially focusing on providing discounted (IDD) telephone cards and Voice-over-IP (VoIP) services through call shops to serve migrant workers and other underserved customers. The company is headquartered in , near , and registered under Malaysian law as Merchantrade Asia Sdn Bhd, with its early operations centered on addressing communication needs in a rapidly growing immigrant community. In 2007, Merchantrade Asia marked a pivotal shift from hardware and telecom services to digital offerings by launching a (MVNO) in partnership with Axiata Berhad, expanding access to mobile communications for and low-income populations. This transition laid the groundwork for its broader evolution into a entity, incorporating non-bank services and online platforms to bridge gaps in financial access. Over the subsequent years, the company transformed from a brick-and-mortar telecom provider into a digitally focused leader, prioritizing innovative solutions for underserved communities including migrants, refugees, and the . At its core, Merchantrade Asia's mission centers on driving through accessible money services, digital payments, and micro-insurance products tailored to empower low-income individuals and micro-enterprises. This commitment has positioned the company as a key player in serving over 5 million underserved customers as of 2024 by providing borderless financial tools that promote economic participation.

Operations and Network

Merchantrade Asia operates a comprehensive domestic in , featuring 95 outlets, 5 wholesale banknote trading hubs, over 490 agent locations, and cash-in/cash-out merchants strategically positioned to serve urban, rural, and high-traffic areas such as shopping malls, hotels, and duty-free zones as of August 2024. This network enables efficient processing of currency exchange, remittances, and cash services, supporting for diverse customer segments including migrant workers and small businesses. In a significant expansion announced in November 2025, Merchantrade Asia entered the automated teller machine (ATM) sector through a with Visa, aiming to enable more than 1,000 cash access points nationwide within the year. This brown-label model focuses on underserved regions, enhancing cash accessibility for rural communities and complementing the existing agent and merchant ecosystem. On the international front, the company maintains an extensive payout network for remittances, spanning over countries and territories with access to thousands of partner locations worldwide. This infrastructure facilitates seamless cross-border transfers, primarily serving corridors to high-remittance destinations like and . Merchantrade Asia processes billions in annual transactions across its operations, with outbound remittances alone reaching RM8.1 billion in 2023, underscoring its scale in Malaysia's non-bank market. In , its digital payroll solutions disbursed RM3.6 billion in wages to migrant workers via e-wallets, highlighting the network's role in efficient fund distribution. The platform supports over 20 foreign currencies for exchange services and digital wallets, enabling users to hold, convert, and transact in major global denominations like USD, EUR, and SGD without excessive fees.

History

Early Years and Initial Expansion

Merchantrade Asia was founded in 1996 by Ramasamy K. Veeran as a supplier in , initially focusing on providing and overseas calling booths targeted at migrant workers. The company emerged from Veeran's entrepreneurial vision and quickly established itself in the telecom sector by supplying equipment and services to support communication needs in a growing community. In 2003, it introduced discounted international direct dial (IDD) cards and Voice-over-IP (VOIP) services in call shops. In 2007, Merchantrade Asia expanded into mobile services by launching Merchantrade Mobile, operating as a (MVNO) in partnership with Axiata Berhad, which provided the underlying network infrastructure. This initiative specifically catered to foreign workers, offering affordable prepaid mobile plans to facilitate calls and connectivity back home. Concurrently, the company received a from Bank Negara Malaysia to operate as a non-bank remittance provider and introduced Merchantrade Express Remittances, a service enabling quick and low-cost money transfers for the same migrant demographic. These developments marked Merchantrade's pivot toward integrated telecom and financial services, addressing the dual needs of communication and financial support for underserved populations. To fuel further growth, Merchantrade Asia secured an investment from Japan's in 2009, with the Japanese firm acquiring a 15% stake for approximately RM30 million. By 2012, Merchantrade obtained a Class A license from Bank Negara , enabling broader and currency exchange activities under the Money Services Business Act 2011, and launched its first non-bank online portal, eRemit. In 2013, the company partnered with International to expand its network. Throughout this period, the company's initial emphasis remained on telecom solutions and basic services, primarily serving migrant workers in with accessible, cost-effective options.

Key Milestones and Acquisitions

In 2014, Merchantrade Asia received a significant investment from Berhad, acquiring a 20% equity stake completed on December 8, which bolstered its position in mobile financial services and operations. This infusion of capital supported Merchantrade's expansion in digital payments and its role as a (MVNO) under 's network. In 2015, it launched its wholesale currency business and the Merchantrade eForex platform. In 2017, Merchantrade Asia acquired the assets of Vital Rate Sdn Bhd, a prominent money-changing firm with outlets in key locations such as , enhancing its retail currency exchange capabilities and increasing its to approximately 4.7% in the industry. The acquisition integrated Vital Rate's 42 employees and operations, allowing Merchantrade to strengthen its physical presence in services while aiming for a 10% by 2020. Merchantrade Asia formed a strategic partnership with in 2018, enabling the integration of Western Union's global money transfer network into its services for faster cross-border remittances in . That year, it also invested in Kliq Pte Ltd, a Singapore-based digital payments firm. This collaboration expanded access points for inbound and outbound transfers, leveraging Merchantrade's branches and digital platforms to serve migrant workers and expatriates more efficiently. In 2020, Merchantrade Asia acquired Valyou Sdn Bhd, a mobile provider, to incorporate e-wallet functionalities into its ecosystem and advance its digital payment offerings. It also launched eRemit in that year. The same year, Kenanga Investment Bank Berhad acquired a 4.99% equity stake in Merchantrade, providing additional funding for innovations, including the launch of the co-branded Kenanga Money card. In August 2024, Merchantrade received approval from Bank Negara Malaysia as a wage payment instrument provider, enabling direct digital salary deposits. Merchantrade's digital service processed over RM3.6 billion in salary payouts to migrant workers' e-wallets in 2024, with a target of RM5 billion set for 2025 (as of June 2025). In November 2025, the company launched its business via a sponsorship with , deploying over 1,000 branded ATMs across to enhance cash access for e-wallet users and expand non-bank financial infrastructure. These initiatives, along with a 2023 with (UiTM) and the launch of Kota Buku Digital Malaysia, and the 2024 opening of the Pavilion Damansara branch, have contributed to greater for underserved communities, including foreign workers.

Services and Products

Core Financial Services

Merchantrade Asia's core financial services revolve around facilitating secure and efficient money movements for individuals and businesses, with a strong emphasis on remittances and currency management. The company's offerings are designed to support cross-border transactions, particularly for migrant workers and international travelers, leveraging a robust network of digital and physical channels. These services form the backbone of Merchantrade's operations, enabling billions in annual transactions while prioritizing accessibility and regulatory compliance. A primary service is international money transfers through eRemit, which allows users to send funds from to over 200 countries and territories, including major destinations like the , , , , and the . eRemit supports instant payouts 24/7 via account-to-account transfers, making it particularly valuable for migrant workers remitting earnings to families abroad, with features like competitive rates and low fees to ensure affordability. This service is accessible through online portals, mobile apps, and physical outlets, enhancing for underserved populations. Currency exchange services cater to both retail and wholesale needs, operating through 97 company-owned outlets and over 400 agent locations across , including duty-free zones, hotels, and malls. Retail exchanges provide competitive rates for major foreign currencies year-round, while the wholesale banknote division sources notes in more than 30 currencies globally, serving money services businesses and enterprises with bulk requirements through a dedicated platform that fosters long-term partnerships. These operations ensure reliable access to , supporting , trade, and daily financial needs without intermediaries. The multi-currency e-wallet, Merchantrade Money, integrates a VISA prepaid card that holds up to 20 currencies, allowing users to buy, store, sell, and spend without conversion fees on supported currencies. Key features include real-time expense tracking, free card-to-card remittances, and 3% unlimited cashback on overseas spending with no minimum amount, making it ideal for travelers and expatriates managing international finances. Issued as Malaysia's leading e-money product, it promotes cashless transactions and , with added protections like controls. Merchantrade also offers micro-insurance products integrated with its services, targeting protection through partnerships like the one with MCIS . The "Merchantrade Insure " plan provides affordable life coverage starting from RM1 monthly, covering critical illnesses and accidental death, and is easily bundled with eRemit transfers to safeguard low-income users against unforeseen events. This initiative addresses healthcare access gaps for foreign workers, with remittances often funding family medical needs abroad. For business payments, Merchantrade provides e-Invoicing solutions that streamline transactions and ensure compliance with Malaysia's Board (LHDN) requirements under the mandatory e-Invoice system. These digital tools automate generation, validation, and submission, reducing administrative burdens for companies while minimizing errors and in B2B dealings. Integrated with broader gateways, they support efficient fund transfers aligned with regulations.

Digital and Telecom Solutions

Merchantrade Asia extends its ecosystem through innovative telecom offerings, primarily via its (MVNO) branded as Merchantrade Mobile, which operates on the Berhad network to provide affordable connectivity solutions. This MVNO delivers 4G LTE and high-speed data plans, including uncapped internet access for popular apps such as , , and , alongside unlimited local calls. Customers can access prepaid bundles starting at RM5 for five days of service or RM35 for 30 days with added hotspot data, targeting underserved users seeking cost-effective mobile access. Complementing these telecom services is HelloSim, a prepaid mobile platform under Merchantrade's umbrella that emphasizes simplicity and affordability for everyday connectivity. HelloSim supports (IDD) through dedicated call bundles costing RM3, offering varying minutes to selected home countries such as , , , , and , facilitating communication for expatriates and travelers. While data roaming is not available, voice roaming services enable users to make and receive calls abroad using the infrastructure, ensuring reliable international coverage without the need for multiple SIMs. In the realm of digital payroll, Merchantrade Asia has developed a specialized platform via its Merchantrade e-wallet, enabling mass onboarding and direct disbursements to foreign workers in compliance with Malaysian labor regulations. This solution allows employers to transfer wages seamlessly into workers' e-wallets, supporting over RM3.6 billion in disbursements in 2024 and promoting by linking to services for cross-border transfers. The platform integrates with HR systems for automated processing, reducing administrative burdens and enabling instant access to funds for essentials like bill payments and savings. As of November 2025, Merchantrade Asia has advanced its cashless ecosystem for migrant workers through expanded digital wage capabilities, targeting RM5 billion in annual disbursements with enhanced partnerships for seamless integration. These developments include broader e-wallet functionalities for everyday transactions, such as ATM withdrawals at over 1,000 access points nationwide, fostering a comprehensive cashless environment tailored to the needs of foreign labor in .

Corporate Affairs

Leadership and Governance

Merchantrade Asia is led by its founder and Group Managing Director, Ramasamy K. Veeran, who has guided the company since its establishment in 1996. Veeran's leadership emphasizes innovation in digital and , particularly for underserved communities in Asia through accessible and payment solutions. The senior management team, under Veeran's direction, includes key executives such as the Senior Vice President of , Yew P., who oversees and organizational development. The , comprising seven members with 43% independent directors as of 2022, provides strategic oversight, ensuring alignment with corporate objectives and frameworks. Major shareholders exert influence on board decisions, shaping long-term strategy in line with investment priorities. As a licensed , Merchantrade Asia operates under the regulation of Bank Negara Malaysia, holding designations as a Principal licensee, Money Changing & Remittance (Class A) licensee, and e-Money issuer. The company places strong emphasis on anti-money laundering (AML) and countering the financing of (CFT) measures, with 100% of employees completing annual AML/CFT assessments as of 2022 and extensive training for staff and agents. Customer processes are integral to its operations, supported by the Alliance of Merchantrade Compliance Officers framework. Merchantrade Asia demonstrates commitment to ethical practices through its Anti-Bribery & Corruption policy, adopted with and communicated to all staff, agents, and partners, alongside a channel for reporting concerns. In operations, data protection is prioritized via compliance with the Personal Data Protection Act 2010, bolstered by a dedicated & Control Department and IT Security Policy, with 68% of staff trained on data management guidelines in 2022. No significant fines for non-compliance were reported in that fiscal year, reflecting robust internal controls.

Ownership and Investments

Merchantrade Asia Sdn Bhd operates as a without a public listing on any , allowing it to prioritize strategic equity investments for expansion in . The ownership structure features a mix of institutional investors from , banking, and sectors, reflecting its focus on integrated financial and digital services. Key shareholders include Celcom Axiata Bhd, which acquired a 20% stake in 2017 for RM20 million to support and initiatives. Kenanga Investment Bank Berhad entered in 2020 with a 4.99% equity interest and increased its holding to 19.94% in 2024, becoming the second-largest shareholder after receiving approval from Bank Negara Malaysia. MCIS Insurance Berhad (MCIS Life) took a 4.99% stake in 2021, aligning with micro-insurance product integrations. Earlier, invested in 2009, acquiring a 15% stake for RM30 million to aid operational scaling in remittances. These investments have collectively enabled key growth initiatives, such as the 2020 acquisition of Valyou Sdn Bhd and the 2025 network rollout exceeding 1,000 access points nationwide. The structure emphasizes long-term partnerships over public funding, with no disclosed total investment figures but a clear orientation toward innovation.

Recognition and Impact

Awards and Achievements

Merchantrade Asia has received several notable awards recognizing its innovations in remittance technology and digital financial services. In 2019, the company won the RemTECH Award through popular votes for its Merchantrade Money Visa Prepaid Multi-Currency Card, which facilitates secure remittances and cashless payments for migrant workers in Malaysia. That same year, Merchantrade Asia was honored with Visa's Most Outstanding Innovation Prepaid Travel Money award for its innovative e-wallet solutions, highlighting the platform's role in advancing prepaid financial products. Additionally, it secured the - Financial Services category at the Technology Excellence Awards, acknowledging its contributions to digital solutions in the financial sector. Post-2020, Merchantrade Asia's efforts in , particularly for migrant workers through digital wage payments and e-wallets, earned industry recognition, including the Global Business Outlook Award for Most Innovative Digital Payment Platform in in 2021. In 2022, it received the Best Business Partner award from PT Tbk (Bank BSI) and the Best Multi-currency Payments Solutions Provider by the APAC Business Awards. This accolade underscores the company's impact on accessible for underserved communities, building on its and e-wallet offerings.

Social and Industry Impact

Merchantrade Asia has significantly advanced financial inclusion in Asia by providing accessible services to millions of unbanked individuals and migrant workers, particularly through its low-cost remittance platform and e-wallet solutions. The company's Merchantrade International Remittance Service (MIRS) connects over 200 countries and supports more than 630,000 payout locations, enabling 3 million underserved customers to access safe and affordable money transfers. In 2021 alone, it processed RM8.1 billion in remittances, with RM5.2 billion directed toward family maintenance, thereby reducing financial barriers for migrant communities in countries like Nepal and Bangladesh. Additionally, the Merchantrade Money e-wallet has onboarded over 700,000 users, including 115,000 unbanked employees receiving digital salary top-ups, fostering greater economic participation among vulnerable populations. The 2021 Social Impact Report underscores Merchantrade Asia's role in protecting underserved groups through innovative financial products, such as micro-insurance and digital wage solutions. It protected over 189,000 customers with 267,000 micro-insurance policies, paying out RM490,000 in claims to support low-income and migrant workers facing risks like emergencies or job loss. Complementing this, the company's digital wage initiatives transitioned over 344 employers to electronic payroll systems in 2021, with a 330% increase in employees onboarded compared to 2019—ensuring timely and secure payments for employees while promoting and stability. These efforts have been recognized in industry awards for their contributions to socioeconomic resilience in . Merchantrade Asia has demonstrated industry leadership in driving Malaysia's shift toward a cashless , particularly through and broader digital payment adoption. As a key player in the sector, it has facilitated the transition of salaries to e-wallets, processing over RM3.6 billion in digital disbursements in 2024 and supporting regulatory approvals for electronic wage payments by the Department of Labour . This aligns with national goals for reduced cash dependency, enhancing efficiency in labor-intensive industries reliant on foreign workers. Over 29 years of operation, Merchantrade Asia has transformed communities across Asia by processing billions in transactions that promote economic inclusion and empowerment. Since its inception, the company has impacted more than 12 million lives through and digital services, serving millions of satisfied customers and enabling cross-border financial flows that uplift developing economies. Looking ahead, Merchantrade Asia aims to achieve RM5 billion in digital payroll processing by the end of , building on its milestone to further integrate migrant workers into formal financial systems. The company is also expanding access nationwide with over 1,000 cash points via a Visa sponsorship model, targeting improved liquidity for rural and underserved areas, including migrant populations.

References

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