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A resort fee, also called a facility fee,[1] a destination fee,[2] an amenity fee,[3] an urban fee,[4][5] a resort charge, or a hidden hotel booking fee,[6][7] is an additional fee that a guest is charged by an accommodation provider, usually calculated on a per day basis, in addition to a base room rate.

Resort fees originated in North America.[8] Though mostly found in tourist destinations in the United States, some resorts in Mexico and the Caribbean now also charge resort fees.[9] A handful of hotels in Canada have also taken up the practice.[10]

In many countries, it is illegal to charge additional fees not disclosed at the time of booking,[11] and the fees are currently being legally challenged in the United States.[12][13][14]

United States practice

[edit]

In the United States, resort fees have been a contentious practice. Currently, hotel resort fees can be viewed as illegal based on existing state consumer protection laws.

Numerous bodies have authority on this issue in the United States, including the U.S. Congress, state legislatures, the Federal Trade Commission, and the National Association of Attorneys General. To date, 50 attorneys general have opened an investigation into hotel resort fees.[15] Marriott was issued a subpoena on June 6, 2017, by the Attorney General of Washington, D.C., regarding their non-cooperation in the investigation, as the hospitality industry continues to stall any legislative solution to the issue.[16] Since then the Attorneys General of DC, Nebraska, Pennsylvania and Texas have taken action against hotel resort fees. Non-profit consumer protection group Travelers United sued MGM, Hilton, Hyatt and Sonesta. The FTC announced a notice of proposed rule making in 2022 and US President Biden talked of hotel resort fees in his 2023 State of the Union. The FTC released its proposed rule on junk fees[17] on October 11, 2023, and in the FTC's press release it specifically highlighted hotel booking fees and resort fees.

Background

[edit]

In 1997, some resort hotels began to charge a mandatory resort fee, regardless of which facilities were used by guests.[18] Advertising a room without including the resort fee in the price enables the hotel to advertise a lower room rate than the actual price of the room.

Resort fees were previously found just in tourist locations at actual resorts. Still, they are common throughout the United States in exclusive resort destinations and at two-star hotels in American cities. The fees are usually seen as a nuisance and a scam by travelers.[19][20] They also affect international tourists who are unfamiliar with the breakdown of a US hotel bill and may not speak English.[21]

Resort fees are most commonly charged in tourist areas, where there is collusion, with all hotels deciding to charge such fees. Currently, resort fees apply to almost all 62,000 rooms on the Las Vegas Strip.[22] Resort fees, along with the recent introduction parking charges (neither of which are typically charged at the numerous alternative gaming locations in the United States), are believed to be a significant cause of a reduction in tourism to Las Vegas.[23]

Resort fees may also be charged by budget hotels. For example, the Days Inn in Miami Beach and the Super 8 in Las Vegas are two-star hotels that charge resort fees.[24] Econo Lodges around Orlando have begun to charge resort fees.

The average resort fee in the United States is $42.41, about 11% of the overall cost to stay at the hotel each night.[25] This is a nightly charge on top of the advertised room rate.

New York City has seen a surge in hotel resort fees.[26] In New York City, the fees are often called destination fees, facility fees or amenity fees.[27][28] There were 15 hotels in New York City with resort fees in 2016. In 2018 there were 84.[29] By 2020, there were over 125.

Objections

[edit]

Consumer advocates describe the fee as paying a second hidden room rate.[21] The average resort fee in 2015 was $24.93 per day (equivalent to $34 in 2025).[30][31] It can be more than the advertised cost of the room.[32] There is no limit to what the resort fee can be. Two hotels in Florida have resort fees of over $100 per day.[33] Many hotels in Las Vegas advertise room rates that are lower than the resort fee, causing the total price to be more than double the advertised price.[34][35]

The practice is widely known as drip pricing, particularly in consumer rights contexts.[36] One price is advertised to attract customers, but when a customer checks in, there are then mandatory fees, taxes, and other charges that incrementally drip beyond the price initially advertised.[37]

Consumers have criticized resort fees for not being fairly disclosed prior to booking accommodation.[38] Consumer advocates argue that hotels lie when they claim the fee pays for any services.

Katherine Lugar, former president and chief executive officer of the American Hotel and Lodging Association, said, "throughout the booking process, hotels are transparent about costs, fees and taxes.”[39] That assertion has been challenged by consumer advocates. They argue that though hotels may list a resort fee, they do so at the very end of the booking process in extremely small print. Charlie Leocha, president of Travelers United, said, "The charging of mandatory resort fees by hotels results in a misrepresentation of the true price of the hotel room."[40]

Hotels often try to hide the fee as a tax. A resort fee is not a tax.[1] The Arizona Grand Resort & Spa listed its resort fee as a tax.[41] The Life Hotel in New York City lists their fee as an "NYC mandatory City Hotel Fee."[42]

Consumer advocates have noted that if consumers choose to book their hotel based on price-based search tools on Expedia, Priceline, or Hotel Tonight, the resort fees are left off in the initial price comparison search. A hotel could be anywhere from $10 to $50 more expensive per night, but it is not listed with the advertised price.[43]

A Priceline spokeswoman, Flavie Lemarchand-Wood, said the practice of tacking added fees onto the advertised price after a hotel is selected is not deceptive: "We are compliant in disclosing the fees prior to purchase. It is very important [for the consumer] to read everything on the page".[1] Expedia, Priceline and Hotel Tonight do not take a commission from the resort fee. These online booking companies have no incentive to publish the resort fee. The hotel takes the entire resort fee. These companies are further disincentivized since if one site begins to add the resort fee to the advertised rate, it will look like the price on that site is higher and consumers would go to a competing online booking site.[1]

Consumer groups such as Travelers United and Kill Resort Fees contend if a hotel charges a mandatory fee, it should be included in the nightly room rate.[44] Hotel rating systems, such as AAA, have deducted points from a hotel being reviewed if they charge resort fees.[45] AAA has said resort fees are a major annoyance of travelers.[46] Frommer's travel guides have come out with numerous articles against hotel resort fees.[19][47]

Benefit to hotels

[edit]

The major benefit to the hotels is the profit, while still being able to show 'reasonable' room prices to the public. Resort fees brought in $2.47 billion to the hotel industry in 2015.[38] MGM Resorts International stated that, for Las Vegas hotel rooms in 2011, "Our RevPAR (revenue per available room) in the first quarter was up 16%, including resort fees. Excluding resort fees, REVPAR was up 11% in the quarter year-over-year."[48]

Online hotel search and booking tools like Expedia, Travelocity and Hotel Tonight take a percentage of a reservation and then pass the reservation on to the hotel.[49] A hotel loses a certain percentage from every reservation made on one of the sites. Hotels that charge resort fees but are listed on these hotel search and booking sites list only their advertised rate and not their resort fee. That is because the hotel booking site takes a percentage of that advertised rate. When the hotel collects the resort fee at check in, separately from the rate purchased for online, the hotel collects 100% of that charge.

Resort fees also affect travel agents.[50] Travel agents can earn commission on the advertised rate of the hotel and do not collect a percentage of taxes or fees. Furthermore, travel agencies must legally know what the resort fee for each hotel is so that they can properly pass it on to their clients.[51] Failure to do so could result in a lawsuit to their agency. Individual travel agents have found it difficult to keep up with changing hotel resort fees.[52] The American Society of Travel Advisors (ASTA) launched an advocacy campaign to support the federal bi-partisan bill to end undisclosed hotel resort fees in October 2019.[53]

Hotels also benefit by offering a free room that is not free. Hotels and resorts also often collect resort fees from guests who are paying for their stay with loyalty points, since the resort fee is categorized a mandatory charge for bundled services as opposed to part of the room rate.[54] In gambling locations, rooms are often comped for guests who are frequent gamblers. These hotels may offer a "comped" room but still charge a resort fee so the room is not complimentary at all.[55]

Benefit to consumers

[edit]

The American Hotel and Lodging Association has stated that the resort fee provides many benefits to consumers.[56] Hotels say that customers like many features and amenities of the hotel to be included in the resort fee to avoid nickel and diming,[57] but there is no proof that any services are included in the fees, which leads many consumers to deem it to be dishonest pricing.[58]

MGM Resorts International senior vice president Alan Feldman has said, "We have heard negative feedback from guests, but we’ve also heard positive feedback, from guests who are happy that they are no longer paying à la carte for different services. They don’t feel nickeled and dimed."[39]

The American Hotel and Lodging Association said that resort fees pay for a range of hotel amenities, such as pool use, gym access, towel services, Wi-Fi, newspapers, shuttle service, daily parking.[59] They state that the resort fee is a payment for a group of services. This is the hotel taking advantage of its customers, because it will charge the fee even if the guest does not want any of those services. There is no way to opt out of a supposedly optional fee-for-services arrangement.

Consumer advocates such as the National Consumers League[60] and Travelers United[44] have stated that since it is a mandatory fee, it is not an exchange of service. A guest could decline all of the services allegedly offered by the resort fee and still be forced to pay the resort fee. The advocates state that there is no exchange of service. It is simply an additional amount that the hotel collects, on top of the advertised room rate.

Most hotels tax the resort fee at the hotel occupancy tax rate. This is a tax rate reserved for hotel room rates. Services are taxed at the sales tax rate in the United States. The hotel occupancy tax is higher than the sales tax rate. Consumer advocates argue this shows that the hotel resort fee is considered part of the room rate for the hotel and for tax purposes, not an exchange of service.[61] A direct exchange of service, such as a hotel charge of bringing an extra bed to the room, would always be taxed at sales tax. A resort fee is normally not taxed as an exchange of service, but as a second room rate.[62][63]

Taxes

[edit]

Since resort fees are not included in the advertised room rates, the fee can be taxed differently from the regular room rates. Resort fees in Nevada are treated and taxed as a hotel room at hotel occupancy tax. Both hotel rooms and resort fees in Nevada are taxed at 13.38%.[64][65] Resort fees at many hotels in New York are taxed at 8.875% instead of the hotel occupancy tax of 14.75%.[47] There is a 5.875% tax loss for New York City per resort fee per room per night.[66] Consumer advocates estimate that hotel resort fees in New York City cause $10 million of lost tax revenue annually.[67]

Lawsuits

[edit]

There has been an ongoing 50 state Attorneys General investigation into hotel resort fees for many years.[68][69][15] Marriott was issued a subpoena on June 6, 2017, by the Attorney General of Washington, D.C., regarding their non-cooperation in the investigation.[16]

In July 2019 the Attorney General of Washington, D.C., sued Marriott arguing that hotel resort fees violate Washington, DC's Consumer Protection Procedure's Act.[70][71][72]

In July 2019 the Attorney General of Nebraska sued Hilton arguing that hotel resort fees violate Nebraska's Consumer Protection Act and Nebraska's Uniform Deceptive Trade Practices Act.[73][74][75][76]

In February 2021, Travelers United sued MGM Resorts International arguing that hotel resort fees violate Washington, DC's Consumer Protection Procedures Act. They also raised the issue of resort fees being charged on "comps" and resort fees being charged in a pandemic.[77][14][78]

In November 2021, the Attorney General of Pennsylvania came to a settlement with Marriott that promises to "unmask resort fees."[79][80][81] Almost immediately after this announcement, multiple Marriott properties started to add an undisclosed "sustainability fee."[82][83][84]

In May 2023, the Texas Attorney General filed a lawsuit against Hyatt Hotels for "violating Texas consumer protection laws by marketing hotel rooms at prices that were not available to the public as advertised." The press release stated that "Hyatt implemented this practice by charging consumers mandatory and unavoidable fees-such as resort fees, destination fees, or amenity fees-in addition to daily room rates."[85]

On May 16, 2023, the Texas Attorney General announced that he had entered "into a settlement with Marriott International, Inc. ("Marriott") to ensure that the global hotel company properly discloses "resort fees" and other hidden costs to consumers in its advertisements and during the room booking process."[86]

The Texas Attorney General sued Booking Holdings for "engaging in false, misleading, or deceptive acts and practices in violation of the Texas Deceptive Trade Practices Act." They announced the lawsuit on August 10, 2023.[87]

In August 2023, Travelers United sued Hyatt Hotels and Sonesta over their use of hotel resort fees.[88]

On September 21, 2023, the Pennsylvania Attorney General announced that her office had reached a multi-state settlement with Choice Hotels International regarding the disclosure of "resort fees" and "drip pricing."[89]

In September 2023, Travelers United sued Hilton Hotels over their use of hotel resort fees.[90]

The White House

[edit]

US President Biden targeted resort fees in the 2023 State of the Union. He stated "We're going to ban surprise resort fees that hotels charge on your bill. Those fees can cost you up to $90 a night at hotels that aren't even resorts."[91][25]

The White House under Biden had been taking on junk fees as a policy issue since 2022.[92] On October 26, 2022, the White House released a statement stating "last month, at a meeting of the White House Competition Council, President Biden called on all agencies to reduce or eliminate hidden fees, charges, and add-ons for everything from banking services to cable and internet bills to airline and concert tickets. These so called "junk fees" are not just an irritant - they can weaken market competition, raise costs for consumers and businesses, and hit the most vulnerable Americans the hardest."[92]

Federal Trade Commission

[edit]

The Federal Trade Commission (FTC) is the US government organization with authority to regulate the hotel industry. On the subject of resort fees in 2012, FTC attorney Mamie Kresses said "The fees are not illegal as long as they're disclosed."[1] What constitutes a clear disclosure, however, has been a matter of debate between the hotel industry and consumers. In 2012, FTC advised 22 hotel operators that their online rate quote totals, which did not include certain fees, may need to be updated to comply with FTC regulations.[93]

Since then the FTC has taken no legal action on resort fees. Consumer advocate Chris Elliott wrote "The FTC has failed to protect consumers from what is perhaps the most dishonest fee in the travel industry."[36] In 2016, FTC Chairperson Ramirez wrote a letter to Congress on the subject of resort fees and said “in my view……the most efficient and effective means to mandate the type of industry-wide requirement you propose would be through legislation.”[94]

FTC published a report on the harm of resort fees on January 5, 2017,[95] which concluded "that consumers are likely being harmed by the hotel industry practice of disclosing mandatory resort fees separate from posted room rates, without first disclosing the total price."[96]

The FTC announced that it will explore a rule to crack down on junk fees (such as hotel resort fees) on October 20, 2022.[97] This was announced in an advance notice of proposed rulemaking.[98] Six days later on October 26, 2022, FTC Chair Lina Khan stood onstage with President Biden announcing a national crackdown on junk fees such as "hidden hotel booking fees."[99][100]

Consumer Financial Protection Bureau

[edit]

On February 2, 2022, the Consumer Financial Protection Bureau requested public comment about how junk fees were impacting peoples financial lives.[101][102] On October 26, 2022, Director Rohit Chopra stood onstage with President Biden announcing a national crackdown on junk fees such as "hidden hotel booking fees."[103]

Congress

[edit]

US Senator McCaskill introduced the “Truth in Hotel Advertising Act of 2016” in the US Senate on February 25, 2016.[104] The purpose of the bill is to "prohibit unfair and deceptive advertising of hotel room rates, and for other purposes."[105] The bill was not voted on during the 114th Congress.

A bipartisan bill was introduced by Congressmembers Eddie Bernice Johnson and Jeff Fortenberry to the US House of Representatives on September 25, 2019.[106] The bill was introduced by Congressmember Eddie Bernice Johnson in 2022. Congressmember Paul Gosar introduced a different bill also directed at eliminating hotel resort fees in 2022.[107][108]

On July 26, 2023, the Hotel Fees Transparency Act was introduced to the US Senate by Senator Amy Klobuchar (D-MN) and Senator Jerry Moran (R-KS).[109]

Challenges to resort fees

[edit]

Many consumers have begun to challenge resort fees.[110] This has been done by asking the hotel desk manager to remove the fee, by disputing the fee with the guest's credit card company, by suing the hotel in small claims court or by filing a consumer complaint with one's Attorney General.[111]

Consumer travel advocate Christopher Elliott advises anyone who was blindsided by an add-on fee to dispute the charge with their credit card company. While the booking sites may allow small-print disclosures, some credit card companies have taken the consumer's side in these disputes and reversed the charges. Moreover, merchants that have a high volume of disputed charges can run afoul of credit card providers, which in egregious cases have the ability to terminate a vendor's right to accept credit cards.[1]

Kill Resort Fees, an advocacy group working to eliminate resort fees, stated that all resort fees should be challenged. Lauren Wolfe, founder of Kill Resort Fees, said that "Resort fees are the equivalent of being charged a second room rate. No law exists protecting hotels ability to charge two room rates for one night so all of these second rates also known as resort fees should be challenged by consumers."[112] Wolfe advocates that consumers should file a consumer complaint with their attorney general to have their AG force the hotel to refund the customer.[113]

[edit]

Fifty Attorneys General began an investigation into the practice of hotel resort fees in May 2016.[114] Marriott resisted turning over documents on the investigation after many requests by the Attorneys General.[115] Marriott was subpoenaed on June 7, 2017, by the District of Columbia Attorney General Karl Racine.[116] The subpoena reads:

"D.C. Code 1-301.89c(a) provides that the Office of the Attorney General 'shall have the authority to issue subpoenas for the production of documents and materials or for the attendance and testimony of witnesses under oath, or both, related to an investigation into unfair, deceptive, unconscionable, or fraudulent trade practices by or between a merchant or consumer, as defined in 28-3901.' Consistent with that authority, on May 16, 2016, the District served its subpoena on Marriott"[114]

Wyndham is currently facing a class action lawsuit in Pennsylvania Federal Court regarding hotel resort fees. Luca v. Wyndham Worldwide Corp. et al., case number 2:16-cv-00746, in the U.S. District Court for the Western District of Pennsylvania deals with and Wyndham its subsidiaries are sneaking a resort fee on to its room prices without notifying consumers, causing its rooms to be advertised at deceptively low rates, according to a proposed class action filed Monday in Pennsylvania federal court.[117] The case reads:

“Defendants’ failure to adequately disclose the resort fee charge as part of the true cost of renting a hotel room is deceptive and causes consumers, including plaintiff and the class, to believe that they are paying substantially less than they actually are being charged for a room at defendants’ hotels,” according to the complaint."[117]

Most hotels that have resort fees say the fee provides internet access. In most locations, the hotel resort fee is taxed sales tax or hotel occupancy tax. Some have argued that Internet access cannot be taxed at either of these tax rates due to the Internet Tax Freedom Act.[118] New York State is explicit in saying hotels and motels cannot tax Internet access.[119] Numerous hotels are being sued over their claim that resort fees provide Internet access.[120][121]

Organizations advocating for the ability of hotels to charge resort fees

[edit]
  • American Hotel and Lodging Association[104]
  • American Gaming Association[122]

Organizations advocating against resort fees

[edit]
  • Kill Resort Fees[21]
  • Travelers United[44]
  • National Consumers League[60]
  • Consumer Reports[123]
  • Consumer Federation of America[123]

Locations where resort fees are illegal

[edit]

Europe

[edit]

European Union regulations say that mandatory fees must be included in advertised prices, making hidden resort fees illegal.[124][125]

References

[edit]
[edit]
Revisions and contributorsEdit on WikipediaRead on Wikipedia

Resort fee

View on Grokipedia
from Grokipedia
A resort fee is a mandatory surcharge levied by hotels and resorts atop the advertised room rate, ostensibly to fund amenities like Wi-Fi, fitness centers, pools, and concierge services that may go unused by guests.[1][2] Originating in the mid-1990s as a response to competitive pressures on base rates, these fees proliferated in destinations like Las Vegas by the early 2000s, typically ranging from $10 to $50 per night and often taxed at local occupancy rates, thereby inflating the total stay cost beyond initial quotes.[3][4] For hotels, resort fees generate substantial ancillary revenue—averaging 3.3% of total hotel revenue in 2018—enabling lower advertised rates to attract price-sensitive bookings while capturing value from bundled perks without itemized à la carte pricing.[5][6] Yet they remain contentious for fostering price obfuscation, as consumers frequently perceive them as deceptive add-ons that undermine transparent comparisons and erode trust, with empirical evidence showing hidden fees correlating to lower hotel ratings by about 0.15 points on a 5-point scale.[7][8] Regulatory pushback has intensified, culminating in the U.S. Federal Trade Commission's December 2024 Junk Fees Rule, which prohibits excluding mandatory surcharges like resort fees from upfront pricing to curb bait-and-switch practices, alongside state-level mandates such as California's 2024 law requiring all-inclusive displays.[9][10] This evolution reflects a tension between hotels' revenue strategies and demands for pricing clarity, spurring lawsuits alleging false advertising and ongoing debates over whether such fees truly offset costs or merely boost profits through non-transparent bundling.[11][12]

Definition and Characteristics

Core Definition

A resort fee is a mandatory additional charge levied by certain hotels and resorts on top of the advertised room rate, ostensibly to offset the provision of on-site amenities and services such as wireless internet access, fitness center usage, swimming pool facilities, and local telephone calls.[1][13] These fees are typically assessed on a per-night basis per room, rather than per guest, and range from $10 to $50 or more, depending on the property's location and offerings.[14][15] Unlike optional extras, resort fees apply regardless of whether guests utilize the covered amenities, which has led to debates over their transparency and value.[16] Proponents within the hotel industry, including the American Hotel & Lodging Association, maintain that resort fees enable the bundling of extensive amenities into a single upfront charge, distinguishing properties with robust facilities—such as resorts—from standard lodging options where only about 6% of U.S. hotels impose them.[17] However, the fee's structure often results in the total nightly cost exceeding the initially quoted room rate, as it is disclosed separately during booking or at check-in, potentially misleading consumers about the full price.[2] This practice has prompted regulatory scrutiny, exemplified by the U.S. Federal Trade Commission's December 17, 2024, rule prohibiting "junk fees" in short-term lodging by requiring all mandatory charges to be included in advertised prices to prevent deceptive marketing.[9]

Included Amenities and Services

Resort fees generally encompass amenities and services intended to offset operational costs for facilities not always bundled into base room rates, though inclusions vary by property and are often mandatory regardless of usage. According to the American Hotel & Lodging Association (AHLA), common offerings include continental breakfast, airport or local area shuttle transportation, and in-room Wi-Fi access.[18] These fees, averaging around $40 per night at chains like Hilton, may also fund fitness center entry, pool access, and bottled water provisions.[19] Additional typical services cover business center usage, newspaper delivery, and resort-specific activities such as beach equipment rentals or towels at properties with coastal access.[14][20] Parking privileges and gym facilities are frequently cited as core components, particularly in urban or destination hotels where such perks justify the surcharge.[13] High-speed internet remains a staple inclusion, even as its standalone value has diminished with widespread availability.[21] While some hotels bundle premium perks like salon services or enhanced Wi-Fi speeds, critics note that many listed amenities—such as basic pool or gym access—are standard expectations rather than value-added, leading to perceptions of the fee as revenue maximization rather than genuine compensation for extras.[22][23] Properties without traditional resort features, like spas or golf courses, increasingly apply fees for analogous urban conveniences, blurring lines with general service charges.[24]

Differentiation from Room Rates and Other Charges

Resort fees represent a mandatory add-on charge distinct from the base room rate, which primarily covers the cost of overnight accommodation and basic room occupancy. The room rate is the advertised price for lodging itself, often calculated per night and subject to commissions paid to online travel agencies, whereas resort fees—typically ranging from $10 to $50 per night—are imposed separately to fund bundled amenities such as Wi-Fi access, fitness center use, pool facilities, and concierge services that are not inherently part of the core room rental.[1][16] This separation enables hotels to present lower headline room rates in marketing, potentially reducing perceived costs to consumers at the point of initial booking, though the total expense rises upon adding the fee.[25] Unlike government-mandated taxes, such as occupancy or sales taxes levied on lodging, resort fees are hotel-initiated revenue streams retained by the operator after minimal tax deductions, rather than direct pass-throughs to public authorities. Taxes apply uniformly to the room rate (and sometimes the resort fee itself) as required by local ordinances, functioning as compulsory levies for public services, while resort fees circumvent higher commission structures on base rates by being excluded from OTA payouts.[26][3] For instance, a hotel might advertise a $199 nightly room rate, but the mandatory $39 resort fee must now be incorporated into the total displayed price under the U.S. Federal Trade Commission's 2025 rule on unfair or deceptive fees, which targets "junk fees" hidden from upfront totals.[27] Resort fees also differ from other incidental or optional hotel charges, such as parking, minibar consumption, or room service, which are usage-based and avoidable by guests opting out of the service. In contrast, resort fees are non-optional, applied per room (not per person) regardless of amenity utilization, positioning them as a fixed operational surcharge akin to a service fee but broader in scope to encompass "resort-style" perks even at urban or non-traditional resorts.[15][28] This structure has drawn regulatory scrutiny for enabling "drip pricing," where mandatory costs are revealed post-booking, prompting mandates for all-in pricing disclosure starting May 2025 to ensure consumers see the full nightly total—including resort fees—before finalizing reservations.[9][29]

Historical Development

Emergence in the Late 1990s

Resort fees first appeared in the late 1990s at high-end resorts in tourist destinations, where operators sought to monetize amenities like pools, tennis courts, and fitness facilities without raising advertised room rates.[30] According to a Federal Trade Commission assessment referenced in industry analyses, the inaugural charges emerged around 1997, initially limited to properties with substantial on-site services that justified the added cost to guests.[4] These fees allowed hotels to maintain competitive base pricing for room bookings while generating supplementary revenue from bundled perks, a strategy particularly appealing in markets reliant on volume-driven occupancy.[31] Early adoption occurred in Hawaii, where luxury resorts introduced the practice to offset expenses for expansive recreational offerings amid rising operational costs.[32] From there, the model spread to Las Vegas, with Station Casinos commonly identified as among the pioneers in applying it to casino-resorts, where low room rates served as loss leaders to draw gamblers whose spending on gaming and dining provided primary profits.[33] Initial fees remained modest, typically $10 or less per night, reflecting their origin as a targeted recovery mechanism rather than a broad revenue driver.[34] This emergence coincided with intensified competition in the hospitality sector, prompting operators to innovate pricing structures that obscured total costs from price-comparison shoppers.[3] The practice's rapid uptake stemmed from its perceived advantages in revenue management, as hotels could advertise attractive headline rates while shifting a portion of fixed costs to fees presented as value-added for amenities.[35] By the decade's end, resort fees had transitioned from niche experiments at amenity-rich properties to a viable tool for broader hotel chains, setting the stage for wider proliferation despite guest unfamiliarity and occasional pushback.[3]

Expansion Through the 2000s and 2010s

In the 2000s, resort fees proliferated within Las Vegas casino hotels, where Station Casinos pioneered their use at properties such as Green Valley Ranch and Red Rock Resort beginning in 2004.[36] Adoption accelerated after the 2008-2009 recession, as operators imposed mandatory fees on room rates to offset revenue losses from reduced occupancy and gambling activity, marking a shift from optional amenities charges to standardized surcharges.[37] This period also saw early legal challenges, including a 2001 class-action lawsuit against Hilton, Hyatt, and Starwood for enforcing mandatory service fees without clear disclosure.[38] The 2010s witnessed broader industry-wide expansion, with major chains increasingly implementing fees across portfolios. Caesars Entertainment, among the final large operators to adopt them, began charging resort fees in the first quarter of 2013.[39] Revenue from these fees rose annually from 2010 onward, reaching $2.55 billion by 2016—an 82% increase over the starting figure—and climbing to $2.7 billion industry-wide in 2017.[40][41] Growth compounded at 10.9% annually from 2015 to 2018, outpacing overall hotel revenue trends.[6] Fees extended beyond resort destinations to urban and non-resort hotels, where revenue growth averaged 12.7% yearly from 2015 to 2018—exceeding the 9.7% at traditional resorts.[6] In cities, the practice reemerged as "destination" or "urban" fees, with affected properties rising from 2% to 8% between 2017 and 2018.[42] The U.S. Federal Trade Commission issued warnings to 22 hotels in 2012 regarding inadequate disclosure on booking sites, highlighting growing regulatory scrutiny amid the fees' proliferation.[3]

Recent Trends Post-2020

In the wake of the COVID-19 pandemic, U.S. hotels experienced a sharp recovery in demand by 2022, leading to sustained or modestly increased resort fees as operators sought to offset operational losses and capitalize on elevated average daily rates (ADRs), which rose over 39% in luxury resort segments compared to pre-2020 levels in select markets.[43] Average resort fees among charging properties hovered around $35 to $42 per night by 2023-2025, with some Las Vegas properties implementing fees up to $50 daily, contributing to total ancillary revenue streams that helped stabilize profitability amid fluctuating occupancy.[16] [44] This expansion extended resort-style fees beyond traditional vacation destinations, with seven major U.S. cities reporting heightened usage by mid-2025, reflecting broader adoption in urban and full-service hotels to fund amenities like Wi-Fi and fitness access.[45] Regulatory pressures intensified post-2021, driven by consumer advocacy against opaque pricing, culminating in state-level mandates such as California's 2024 junk fee law, which required hotels to display mandatory add-ons like resort fees upfront during booking to prevent bait-and-switch tactics.[10] Federally, the Federal Trade Commission's Junk Fees Rule, finalized on December 17, 2024, prohibited hidden mandatory charges in hotel advertisements, mandating inclusion of resort fees in total upfront prices effective May 10, 2025, to curb deceptive practices estimated to cost consumers billions annually in undisclosed surcharges.[9] [46] Complementing these measures, the bipartisan Hotel Fees Transparency Act of 2025, which passed the House in April 2025, enforced accurate price listings for short-term lodging by barring misleading ads that exclude mandatory fees beyond taxes, aiming to enhance market competition through verifiable total costs.[47] In response, some operators began integrating fees into base rates or enhancing disclosed amenities to justify charges, though prevalence remained high, with fees appearing in over 26% more properties than in 2016, signaling a trend toward normalized but scrutinized revenue bundling.[48] High-fee markets like Las Vegas faced occupancy declines of 2.1 percentage points to 78.9% in 2025, partly attributed to fee-related guest deterrence amid softening ADRs.[44]

Regional Practices

United States Dominance

Resort fees have achieved near-universal adoption among major hotels in key U.S. tourist markets, distinguishing the practice as predominantly American. In Las Vegas, virtually every hotel on the Strip charges a resort fee, with averages reaching $40.04 per night in early 2025, up 11% from the prior year.[49] Similar prevalence exists in Hawaii, where fees at luxury properties like those on Maui often exceed $50 nightly, and in Florida, encompassing beachfront and theme-park-adjacent accommodations.[50][51] This pattern extends beyond traditional resorts to urban and convention hotels nationwide, with the number of charging properties rising 26% since 2016 amid a 12% increase in average fee amounts.[48] The U.S. dominance arises from structural incentives in the domestic hospitality sector, including online travel agency algorithms that prioritize displayed base room rates for comparisons, allowing operators to advertise competitively low figures while shifting fixed costs to unadvertised fees.[52] Resort fees frequently bypass full taxation—often applied only to room rates—and avoid travel agent commissions, enhancing revenue retention compared to inclusive pricing.[53] In 2023, average U.S. resort fees stood at $38.82 across sampled properties, comprising about 3.9% of total nightly costs.[54] Internationally, resort fees remain rare, with European hotels typically bundling amenities into quoted rates due to longstanding norms and stricter advertising transparency rules that mandate total pricing disclosure upfront.[55] This U.S.-centric model, originating in late-1990s Las Vegas and Hawaii resorts, has proliferated amid limited federal oversight, contrasting with regions where such add-ons face consumer backlash or regulatory curbs, thereby reinforcing American hotels' reliance on them for operational margins.[3][56]

International Variations and Alternatives

In Europe, resort fees as practiced in the United States—mandatory add-ons for hotel amenities like Wi-Fi, pools, and fitness centers—are largely absent, with hotels typically incorporating such services into the advertised room rate or bundling them transparently under EU consumer protection rules requiring full disclosure of total prices including taxes and unavoidable charges.[57] Instead, many European destinations impose a separate tourist tax or city tax, a per-person-per-night levy collected by hotels on behalf of local governments to fund tourism infrastructure, public services, and environmental preservation, ranging from €1 to €7 depending on the city and accommodation category.[58] [59] This tax, often paid in cash at checkout, applies universally across countries like Germany, Italy, Spain, and France, but excludes hotel-specific amenities and is explicitly for municipal benefits rather than operational costs.[60] [61] In Asia, resort fees are not a standardized practice, with many hotels relying on inclusive pricing or optional service charges rather than mandatory amenity bundles; for instance, properties in Singapore and Thailand may add a 10% service fee or government taxes to bills, but these are typically disclosed upfront and tied to staffing or VAT rather than resort-style perks.[62] Some luxury resorts in regions like Bali or Phuket introduce similar extras for beach access or shuttles, yet these remain less prevalent and often negotiable or waived for direct bookings, contrasting the U.S. norm of non-negotiable fees.[63] Recent trends in countries such as Japan and Spain have seen hikes in entry or departure taxes aimed at mitigating overtourism, but these function as broader visitor levies rather than hotel-specific resort fees.[64] Alternatives to resort fees internationally emphasize transparent, all-inclusive models or voluntary opt-ins; for example, all-inclusive resorts in the Caribbean or Mediterranean often embed amenities like meals and activities directly into the base rate, avoiding surprise charges while maintaining revenue through higher initial pricing.[65] In markets like Australia and much of Latin America, hotels forgo such fees entirely, opting for competitive room rates that include standard services, with any extras (e.g., parking or minibar) billed à la carte to align with consumer preferences for upfront clarity.[62] This approach, prevalent outside North America, reduces deception risks and supports higher occupancy by prioritizing perceived value over partitioned pricing.[66]

Economic and Operational Rationale

Benefits to Hotel Operators

Resort fees provide hotel operators with an additional revenue stream that averaged 3.3% of total hotel revenue in 2018, with resort properties generating a slightly higher 3.6% compared to 2.8% at non-resort hotels.[6] This fee revenue grew at a compound annual rate of 10.9% from 2015 to 2018, outpacing overall hotel revenue growth of 4.3% and rooms revenue growth of 2.8% over the same period.[6] Such growth enables operators to offset slow periods in average daily rate increases, which were forecasted below 1% annually through 2021, by capturing value from bundled amenities like fitness facilities, pools, and internet access that might otherwise require separate charges.[6] By separating the fee from the base room rate, operators can advertise lower headline prices, which appeals to price-sensitive consumers scanning online travel agency listings and encourages higher occupancy without inflating the perceived cost of accommodation.[67] This strategy aligns with industry practices where mandatory fees ensure consistent income from all guests for shared operational costs, avoiding the revenue volatility of optional a la carte services.[67] The American Hotel & Lodging Association has argued that this bundling enhances overall consumer value by pricing amenities below their standalone costs, thereby supporting profitability through efficient resource allocation.[67] Operators also benefit from reduced distribution costs, as online travel agencies typically apply commissions—often 10% to 30% of the booking value—only to the base room rate, excluding the resort fee portion and yielding direct savings on that revenue share.[67][66] This structure lowers the effective cost of acquiring bookings through third-party channels, particularly in competitive markets where visibility drives volume.[16] Industry analyses, such as those from hospitality consulting firms, note that this separation prevents resort fees from distorting average daily rate metrics used in performance benchmarking, preserving the appeal of core pricing signals to investors and franchisors.[6]

Tax and Revenue Structure Advantages

One key revenue structure advantage of resort fees lies in minimizing commissions paid to online travel agencies (OTAs). OTAs such as Expedia and Booking.com typically levy commissions of 10% to 30% solely on the base room rate, excluding resort fees from this calculation, which enables hotels to shift a portion of total pricing—often 10-20% of the stay cost—to non-commissionable revenue.[67][66] This partitioning preserves more net income for operators, particularly as OTA bookings constitute up to 60% of reservations for many properties, with industry estimates indicating billions in annual commission savings through such fee structures.[16] On the tax front, resort fees can offer advantages where local regulations apply transient occupancy taxes (TOT)—often 10-15%—exclusively to room rates rather than ancillary fees, classifying the latter as nontaxable services or subjecting them to lower general sales taxes (typically 6-8%).[68] In such cases, hotels reduce effective tax burdens by reallocating revenue from the higher-taxed room component, though this varies widely; for example, some states like Nevada include resort fees in TOT bases post-2010s reforms, while others permit differential treatment.[53] This flexibility enhances cash flow, as evidenced by operator strategies in tax-lenient markets yielding 5-10% lower overall tax outflows on bundled amenities revenue.[67] Additionally, resort fees facilitate predictable revenue from bundled amenities, insulating operators from variable demand fluctuations in à la carte services like Wi-Fi or pool access, which might otherwise go unmonized. This fixed-fee model, mandatory across all guests, ensures steady income streams—totaling over $2.9 billion industry-wide in 2019—while maintaining lower advertised rates to boost occupancy competitiveness.[67][66]

Consumer Value Propositions

Hotels maintain that resort fees deliver value to consumers by bundling a suite of on-site amenities and services into a single upfront charge, which is often priced below the sum of individual à la carte costs.[67][18] Common inclusions encompass high-speed WiFi access, fitness center and pool usage, in-room coffee and safe, local phone calls, and shuttle services, thereby granting guests unrestricted utilization without incremental per-service fees that might deter usage or inflate perceived expenses.[69][70] This structure, according to industry advocates, fosters efficiency for properties offering extensive amenities—typically limited to about 6% of U.S. hotels—and aligns with consumer preferences for predictable, all-inclusive access in resort-style settings.[17] Proponents further argue that resort fees enable competitive base room rates by segregating amenity costs, potentially lowering overall commissions to online travel agents and allowing hotels to highlight lower advertised prices while delivering bundled value.[67] A 2016 survey commissioned by the American Hotel & Lodging Association indicated that 70% of respondents viewed such fees positively when tied to disclosed amenities, suggesting perceived utility for guests seeking comprehensive packages over fragmented billing.[67] However, this value hinges on full pre-booking disclosure, as mandated by FTC guidelines since 2012, to permit informed comparisons across lodging options.[17]

Criticisms and Market Concerns

Consumer Deception and Transparency Issues

Resort fees are frequently omitted from the initial advertised room rates on hotel booking sites and advertisements, only appearing later in the reservation process or at checkout, which creates a perception of bait-and-switch tactics among consumers.[67] This practice obscures the total cost of stay, complicating price comparisons across properties and potentially leading guests to select options based on incomplete information.[9] The Federal Trade Commission has documented consumer complaints dating back to the late 1990s, where guests reported surprise at mandatory fees for amenities they did not use or which were already included in standard services, such as Wi-Fi or pool access.[67] Empirical data underscores the prevalence of these transparency lapses. A 2018 Consumer Reports survey found that 34 percent of respondents had encountered a hidden or surprise fee at a hotel within the previous two years, with resort fees cited as a primary culprit.[71] Such disclosures often occur in fine print or after initial rate searches on online travel agencies, where algorithms prioritize base rates, further exacerbating the issue.[3] The FTC's 2012 advisory letters to 22 major hotel chains explicitly warned that failing to include resort fees in advertised prices constitutes deceptive conduct under Section 5 of the FTC Act, as it misrepresents the total price to prospective buyers.[72] Legal challenges have reinforced claims of deception. In 2019, the District of Columbia Attorney General sued Marriott International for imposing resort fees without adequate upfront disclosure, alleging violations of consumer protection laws through misleading pricing representations.[73] Similar actions followed, including Nebraska's 2020 lawsuit against Hilton for concealing the full room cost, and a 2023 class-action suit against Hyatt accusing it of inflating rates via undisclosed "destination fees" that bypassed transparency requirements.[74][75] These cases highlight how opaque fee structures can erode trust, with plaintiffs arguing that consumers would alter booking decisions if total prices were presented comparably from the outset. The FTC's Junk Fees Rule, finalized in December 2024 and effective May 12, 2025, mandates all-in pricing for short-term lodging to address these exact transparency deficits, prohibiting the separation of mandatory fees like resort charges from base rates in advertisements.[76][27]

Economic Drawbacks and Competitive Effects

Resort fees, by partitioning mandatory charges from advertised room rates, impose economic drawbacks on consumers through heightened search costs and cognitive burdens associated with comparing total prices across properties. Consumers often encounter fees only after initial searches based on base rates, requiring additional effort to uncover and aggregate full costs, which can lead to underestimation of expenses and suboptimal booking decisions.[67] Studies on partitioned pricing indicate that separating fees results in consumers assigning lower weight to them, particularly when presented in smaller formats or later in the process, thereby reducing price sensitivity and enabling hotels to extract higher overall payments without equivalent competitive discipline.[67] In terms of market-wide effects, this opacity contributes to inefficiencies by distorting price signals, as buyers allocate resources based on incomplete information rather than true total costs, potentially elevating industry-wide prices above competitive equilibria. Empirical evidence from drip pricing experiments, analogous to resort fee structures, shows participants paying more due to diminished searching and heightened inertia once engaged in the booking process.[67][77] Competitively, resort fees engender a Prisoner's Dilemma dynamic, where individual hotels benefit from lower advertised base rates that attract price-comparing shoppers on platforms like online travel agencies (OTAs), which often exclude fees from initial sort rankings, granting an edge over transparent rivals. This incentivizes widespread adoption: for instance, Caesars Entertainment, initially resistant, implemented fees after competitors' lower visible rates eroded its market position.[67] Hotels abstaining from fees face disadvantages in visibility and bookings, as searches prioritize incomplete pricing, undermining merit-based competition on amenities or service quality.[67][53] Consequently, the practice homogenizes pricing strategies toward fee inclusion, reducing incentives for differentiation and fostering cartel-like outcomes where total prices rise without corresponding value enhancements.[67]

Empirical Evidence on Guest Impact

Empirical studies indicate that resort fees, as a form of partitioned pricing, often lead guests to underestimate total costs, resulting in higher effective expenditures compared to transparent inclusive pricing. For instance, research on drip pricing—analogous to resort fees—demonstrates that consumers make more "buying mistakes," such as premature search termination and paying elevated prices, even after repeated exposure to such structures.[67] In a survey of hotel guests, 67% preferred an all-inclusive room rate of $165 over a $140 base rate plus $25 resort fee, despite identical totals, suggesting resort fees diminish perceived value and prompt avoidance of equivalent partitioned options.[67] Resort fees correlate with reduced guest satisfaction, particularly when not fully disclosed upfront. Analysis of U.S. hotel data from online travel sites reveals that hidden surcharges, including resort fees, lower average ratings by approximately 0.15 points on a 1-to-5 scale, with the effect varying by hotel chain reputation and disclosure practices across booking platforms.[78] This reputational penalty stems from post-stay realizations of surprise costs, eroding trust and overall experience evaluations. On booking behavior, partitioned pricing like resort fees negatively affects intentions due to heightened perceptions of unfairness rather than raw price levels. Experimental findings show this adverse effect intensifies for short-term bookings, though mitigated somewhat by policies like free cancellations or delayed payments.[79] Guests familiar with resort fees report lower destination brand affinity when fees bundle amenities not fully utilized, further deterring selection in favor of transparent competitors.[80] Overall, while cognitive biases enable hotels to attract initial bookings via low base rates, empirical evidence underscores long-term guest deterrence through diminished fairness and satisfaction metrics.[67]

Legal and Regulatory Responses

U.S. Litigation and State-Level Actions

In the United States, multiple class-action lawsuits have targeted major hotel chains for allegedly deceptive practices involving resort fees, claiming violations of state and federal consumer protection laws through "drip pricing," where mandatory fees are not disclosed in initial advertised rates.[81][11] These suits argue that such omissions mislead consumers about the total cost, prompting demands for restitution, injunctions against undisclosed fees, and civil penalties.[11] For example, a 2023 class action filed by Travelers United against Hyatt accused the chain of inflating rates via undisclosed "destination fees" and "resort fees" that bundled amenities not always used by guests, breaching disclosure requirements under the District of Columbia Consumer Protection Procedures Act.[75] State attorneys general have initiated enforcement actions, beginning with Nebraska's 2019 lawsuit against Hilton for failing to include mandatory resort fees in advertised prices, which the state contended constituted unfair and deceptive acts under its consumer protection statutes.[82] That same year, the District of Columbia sued Marriott, alleging the practice violated local trade regulations by advertising incomplete rates and seeking to recover fees for affected consumers.[83][82] More recently, in August 2025, Texas Attorney General Ken Paxton obtained a $9.5 million settlement from Booking.com, the largest state recovery for junk fee practices, after accusing the platform of bundling undisclosed hotel resort, amenity, and utility fees into final prices, thereby obscuring true costs from consumers.[84][85] Several states have enacted or pursued legislation mandating upfront fee disclosure. California's Senate Bill 478, effective July 1, 2024, amended the Consumers Legal Remedies Act to ban "junk fees" in hotel bookings, requiring all mandatory charges—including resort fees—to be incorporated into the advertised total price to prevent deceptive advertising.[86][87] Other states, including investigations by bipartisan coalitions of attorneys general, have followed suit, focusing on similar transparency mandates, though outcomes vary with some actions resulting in settlements rather than outright bans on the fees themselves.[88] These efforts highlight a patchwork of state responses prioritizing consumer awareness over uniform prohibition, often yielding monetary recoveries totaling millions while pressuring operators to revise pricing displays.[11][82]

Federal Developments Including 2025 FTC Rule

The Federal Trade Commission (FTC) finalized its Rule on Unfair or Deceptive Fees on December 17, 2024, targeting hidden mandatory charges such as resort fees in the short-term lodging sector.[9] Effective May 12, 2025, the bipartisan rule prohibits bait-and-switch pricing practices that obscure total costs, requiring providers of hotels, resorts, and short-term rentals to disclose the full price—including all unavoidable fees—upfront in advertisements, booking interfaces, and offers.[76] This addresses longstanding complaints about resort fees, which often fund amenities like Wi-Fi or pool access but are revealed only at checkout, misleading consumers on initial price comparisons.[27] The rule mandates that the total price be displayed "clearly and conspicuously," meaning it must appear more prominently than any partial pricing or fine-print details, with mandatory fees integrated into the base rate rather than listed separately if they cannot be opted out of.[27] For instance, a $199 nightly rate plus a $39 resort fee must present the $238 total as the primary advertised figure.[27] It applies to any business advertising short-term lodging to U.S. consumers, regardless of location, and bans misrepresentations about fee nature, amount, or avoidability.[89] Violations carry civil penalties up to $51,744 per instance, adjustable for inflation, enforced through FTC actions or consumer complaints.[90] The FTC projects the measure will save U.S. consumers up to 53 million hours yearly by streamlining price discovery.[89] In parallel, Congress advanced the Hotel Fees Transparency Act of 2025 (H.R. 1479), which passed the House on April 28, 2025, by prohibiting deceptive advertising of lodging prices and requiring total-cost disclosures inclusive of mandatory fees like resort charges.[47] The legislation empowers FTC and state enforcement, with its Senate counterpart (S. 314) introduced but pending as of October 2025.[91] Unlike prior federal inaction, where resort fee scrutiny relied on general FTC complaint mechanisms without binding standards, these 2025 developments impose uniform transparency obligations, though they permit resort fees if not concealed.[92] Early enforcement post-May 2025 has included FTC guidance and violation probes, underscoring the rule's focus on verifiable total pricing over fee elimination.[93][94]

International Bans and Disclosure Mandates

In the European Union, consumer protection laws require businesses offering services, including hotel accommodations, to clearly display the total price upfront, encompassing all taxes, duties, and unavoidable additional charges. This stems from the Consumer Rights Directive (2011/83/EU), which prohibits misleading practices such as drip pricing—where mandatory fees like resort charges are revealed only after initial advertisement—ensuring no surprises at checkout.[57] Platforms like Airbnb have adjusted their European operations to comply, eliminating hidden mandatory fees in pricing displays following regulatory scrutiny.[95] These rules effectively ban undisclosed resort fees, though the fees themselves are permissible if transparently included from the outset, with enforcement varying by member state through national consumer authorities. In Australia, the Australian Consumer Law under the Competition and Consumer Act 2010 mandates that advertised prices for goods and services include all mandatory fees to avoid deceptive conduct, applying to hotel bookings where resort-style charges must be factored into the initial quoted rate rather than added later. This framework has outlawed hidden surcharges in online bookings, with recent federal initiatives expanding crackdowns on drip pricing across sectors, including potential extensions to hospitality amid cost-of-living concerns.[96] Violations can result in penalties from the Australian Competition and Consumer Commission, promoting all-inclusive pricing to prevent consumer deception. Canada's Competition Act prohibits drip pricing and other deceptive marketing tactics, with the Competition Bureau actively targeting hotels for failing to disclose mandatory fees like resort or destination charges in advertised room rates.[97] As of 2025, investigations focus on practices where such fees—often for amenities like Wi-Fi or pool access—are not included upfront, deeming them misleading and subject to fines up to 3% of global revenues for repeat offenders.[98] While not banning resort fees outright, these mandates enforce total-price transparency, aligning with broader federal efforts against junk fees in interprovincial commerce. In other jurisdictions, such as Mexico, no equivalent bans or strict disclosure mandates exist for resort fees, which remain common in tourist areas like Cancun and are often added post-booking alongside rising tourist taxes approved in late 2024.[99] This contrasts with the proactive regulatory approaches in the EU, Australia, and Canada, where emphasis on causal consumer harm from opacity has driven disclosure requirements over permissive add-ons.

Industry and Stakeholder Positions

Advocacy for Resort Fees

The hotel industry, represented by organizations such as the American Hotel & Lodging Association (AHLA), maintains that resort fees are a legitimate mechanism for funding and bundling complimentary amenities that enhance guest experiences, particularly at properties offering extensive on-site services beyond standard lodging. These fees, charged by approximately 6% of U.S. hotels as of 2022 with an average of $26 per night, are typically applied at resorts or facilities providing high-value inclusions like Wi-Fi access, fitness centers, pools, business services, and local calls, which would otherwise require higher room rates or à la carte pricing to cover fixed operational costs.[17][100] Industry advocates argue this bundling aligns with economic principles, allowing hotels to offer services at a lower effective cost per amenity than separate charges, thereby increasing perceived value for guests who utilize them while mitigating free-rider issues among non-users.[67] A key strategic rationale cited by hotel operators is the ability to advertise competitively lower base room rates on online travel agencies (OTAs), where initial search results prioritize displayed rates, drawing price-sensitive consumers who might otherwise select alternatives. Resort fees enable this by separating amenity costs from the advertised rate, facilitating broader market access without inflating headline prices that could deter bookings in rate-comparison environments.[101] Additionally, hotels contend that excluding resort fees from OTA commission calculations—often 15-25% of the room rate—preserves profitability, as commissions apply primarily to base fares rather than separately collected fees, allowing reinvestment in property improvements and services.[67][12] Empirical support from industry-commissioned surveys underscores guest acceptance when tied to tangible benefits; an AHLA poll from November 2022 found that 80% of respondents indicated willingness to pay for hotels with resort fees if the associated amenities were deemed worthwhile, while a 2016 Axis Poll reported 70% positive perceptions of such fees for covering bundled services.[100][67] Proponents like AHLA emphasize that these fees support value-driven pricing flexibility, enabling operators to adjust for seasonal demand or service levels, and advocate not for their elimination but for uniform federal transparency standards to ensure upfront disclosure across platforms, as evidenced by their endorsement of bills like the Hotel Fees Transparency Act in 2024 and 2025.[102][92] This position holds that mandatory fees, when clearly linked to superior amenities, contribute to industry competitiveness without broadly harming consumers, as adoption remains voluntary and limited to differentiated properties.[17]

Opposition from Consumer Groups

Consumer advocacy organizations have long criticized resort fees as deceptive practices that obscure the true cost of hotel stays, arguing that mandatory charges for amenities like Wi-Fi, pool access, or fitness centers should be incorporated into the advertised room rate to enable accurate price comparisons. Groups contend that separating these fees from the base rate misleads consumers, who often discover the full price only at checkout, effectively functioning as "junk fees" that inflate costs without providing proportional value.[71][103] Travelers United, a nonprofit consumer protection group, has spearheaded opposition through litigation and advocacy since the early 2000s, filing lawsuits against major chains including MGM Resorts in March 2021 for allegedly false advertising by excluding $39 nightly resort fees from quoted rates, and Hyatt in August 2023 for similar "destination" and "resort" fee practices that violate consumer protection laws. The organization asserts that such fees, often taxed as if part of the room rate, undermine fair competition and have petitioned the Federal Trade Commission for rulemaking to mandate full upfront disclosure or inclusion in base prices.[104][105][106] Consumer Reports has echoed these concerns, documenting in 2019 how hotels and online travel agencies bury resort fees—averaging $25 to $50 per night—in fine print, urging FTC enforcement to require their inclusion in displayed rates and highlighting cases where fees cover redundant or unused services like in-room safes. In April 2025, the group endorsed H.R. 1479, the Hotel Fees Transparency Act, to enforce "all-in" pricing nationwide, praising subsequent FTC rules effective May 2025 that ban surprise fees in short-term lodging bookings.[71][107][108] Public Interest Research Group (PIRG) affiliates have similarly campaigned against resort fees as hidden surcharges, advocating in 2022 FTC comments for mandatory disclosure of all obligatory hotel charges to prevent bait-and-switch tactics, and noting in 2023 resources that such fees add unexpected costs equivalent to 20-50% of the base rate without consumer consent. These groups collectively argue that resort fees distort market signals, as empirical surveys show most consumers value transparency over bundled pricing, and have influenced state-level actions in places like Washington, D.C., where 2019 advocacy led to bans on undisclosed mandatory fees.[109][103][110]

Adaptation Strategies by Hotels

Hotels have responded to regulatory pressures, particularly the U.S. Federal Trade Commission's Rule on Unfair or Deceptive Fees effective May 12, 2025, by updating booking systems to prominently display total prices—including mandatory resort fees—at the initial stage of reservations, thereby complying with mandates against bait-and-switch tactics.[9][89] This adaptation ensures fees are "clear and conspicuous" in advertising formats, matching visual or audible disclosures without prescribed font sizes but emphasizing readability.[111] Some operators are restructuring or eliminating resort fees to reduce operational complexity, enhance guest satisfaction, and avoid ongoing regulatory scrutiny, as resort fees can constitute up to 61% of room revenue in affected properties, limiting dynamic pricing flexibility.[66] Elimination strategies often involve bundling former fee components into adjusted base room rates to maintain revenue streams, though this increases vulnerability to online travel agency commissions calculated on higher totals—such as Booking.com's inclusion of fees in advertised prices.[66] Properties retaining fees focus on proportionality to base rates and explicit amenity justifications to sustain perceived value amid transparency demands from platforms like Google Hotel Ads.[66] In regions like California, where state junk fee laws preceded federal rules, hotels have similarly prioritized upfront fee integration in displays, minimizing surprises at checkout and aligning with broader industry shifts toward total-price advertising to preserve occupancy without hidden add-ons.[10] These changes reflect a trade-off: retaining fees preserves ancillary revenue but heightens risks of consumer backlash and enforcement, while removal simplifies compliance at the potential cost of short-term profitability adjustments.[66] Only about 6% of U.S. hotels charge resort fees, typically amenity-heavy resorts, limiting widespread disruption but prompting targeted operators to leverage transparency for reputational gains.[17][112]

Guest strategies to minimize or avoid resort fees

Although resort fees are typically mandatory and non-negotiable once booked, guests can employ several strategies to avoid paying them or reduce their impact:
  • Choose properties without resort fees: The most reliable method is to select hotels that do not impose them, such as many business-oriented, urban, or non-resort properties, motels, or certain independent hotels. Research using booking platforms that display total pricing (including fees) or check hotel websites directly to confirm no resort fee policy.
  • Book award stays with points: Major hotel loyalty programs often waive resort fees on stays redeemed entirely with points (not cash-plus-points hybrids). Notably, Hilton Honors and World of Hyatt consistently waive fees on pure award bookings, regardless of elite status. Other programs like Wyndham Rewards or Choice Privileges may do so in some cases, though implementation varies.
  • Leverage elite status: High-tier elite status in certain programs includes resort fee waivers. For example, World of Hyatt Globalist members (the top tier) receive waivers on both award and eligible paid stays at Hyatt properties. In casino markets like Las Vegas, status such as Caesars Diamond or MGM Gold can waive fees at affiliated properties.
  • Use travel credit cards: Some premium travel credit cards provide annual statement credits for travel purchases, which may reimburse resort fees charged to the card under broad travel categories. Hotel co-branded cards (e.g., Hilton or Hyatt) often grant automatic lower-tier status that supports award fee waivers.
  • Negotiate or request waivers: At check-in or checkout, politely request a waiver, particularly if listed amenities (e.g., gym, pool, shuttle) are unavailable or unused. Anecdotal reports suggest occasional success with front-desk discretion, especially for returning guests or in competitive markets, though this is not guaranteed and depends on hotel policy.
  • Other tips: Compare total costs (room rate + fees + taxes) upfront using tools or sites showing all-in pricing. Book direct through hotel loyalty portals for potential promotions. In some cases, post-stay credit card disputes or complaints to authorities may apply if fees were misrepresented, though prevention via strategic booking is preferable.
These strategies are most effective in the United States, where resort fees remain prevalent despite increased transparency requirements from the 2025 FTC rule.

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  81. Fraudulent Resort Fees? | Hotel Destination, Facility, Amenity Fees
  82. Resort to “Hidden Fees” and You May End Up with a Heartbreak Hotel
  83. How resort fee lawsuit could backfire for hotels, consumers
  84. Attorney General Ken Paxton Secures Historic $9.5 Million ...
  85. Booking.com agrees to $9.5M settlement in 'junk fee' lawsuit
  86. California bans Junk Fees as of July 1, 2024. Good ... - Hotel Law Blog
  87. “Junk Fee” Legislative Roundup | Kelley Drye & Warren LLP
  88. Hotel Resort Fees Under Investigation by State AGs
  89. How the FTC's junk fees rule sets a standard for hotel pricing ...
  90. FTC Issues Final 'Junk Fees Rule' to Crackdown on Aggressive ...
  91. S.314 - Hotel Fees Transparency Act of 2025 - Congress.gov
  92. AHLA statement on the House passage of the Hotel Fees ...
  93. Resort fees must be disclosed: What to do if you're charged one
  94. FTC Junk Fee Rule is effective May 12, 2025 - Hotel Law Blog
  95. Airbnb Offers Greater Price Transparency in Europe After Regulatory ...
  96. Hidden fees to be outlawed in 'long overdue' national crackdown
  97. Junk fees - Canada.ca
  98. Duff on Hospitality Law - Foster Garvey
  99. Traveling to Mexico in 2025? Expect to pay higher tourist taxes
  100. [PDF] The Facts About Resort Fees
  101. Why Hotels Charge Resort Fees & Overall Cost Over Time
  102. AHLA statement on reintroduction of Hotel Fees Transparency Act
  103. Junk fees: How to avoid them or fight them - PIRG
  104. How consumer advocates fight the hotel fee lobby - Travelers United
  105. Traveler advocacy group sues MGM Resorts over resort fee practices
  106. Travelers United Sues Hyatt Over Junk Fee Practices
  107. Hotels Face Growing Backlash Against Resort Fees
  108. Consumer Reports letter in support of H.R. 1479, the Hotel Fees ...
  109. Comment from US PIRG - Regulations.gov
  110. DC takes lead in fight against deceptive hotel resort fees
  111. How are Las Vegas resorts responding to new FTC 'junk fee' rule?
  112. Hotel Junk Fees: Turn Challenge Into a Reputation Opportunity
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