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DoNotPay
Original authorJoshua Browder
Initial release2015; 11 years ago (2015)
Operating systemiOS, Android
Available inEnglish
TypeLegal technology, chatbot
Websitedonotpay.com

DoNotPay is an American company specializing in online legal services and chatbots. The product provides a "robot lawyer" service that claims to make use of artificial intelligence to contest parking tickets and provide various other legal services, with a subscription cost of $36 for three months.[1]

History and services

[edit]

DoNotPay was founded in 2015 by Joshua Browder.[2][3] DoNotPay started off as an app for contesting parking tickets. It sells services which generate documents on legal issues ranging from consumer protection to immigration rights; it states that these are generated via automation and AI.[4] The company claims its application is supported by the IBM Watson AI.[5] It is currently available in the United Kingdom and United States (in all 50 states).[6]

DoNotPay states that its services help customers seek refunds on flight tickets and hotel bookings,[7] cancel free trials,[8] sue people,[9][10] apply for asylum or homeless housing,[6] seek claims from Equifax during the aftermath of its security breach,[11] and obtain U.S. visas and green cards.[12] DoNotPay offers a Free Trial Card feature which gives users a virtual credit card number that can be used to sign up for free online trials (such as Netflix and Spotify).[7] As soon as the free trial period ends, the card automatically declines any charges.[13][14] DoNotPay also claims that its services allow users to automatically apply for refunds, cancel subscriptions, fight spam in people's inboxes, combat volatile airline prices, and file damage claims with city offices.[15][16]

In 2021, DoNotPay raised $10 million from investors, including Andreesen Horowitz, Lux Capital, Tribe Capital, and others, reaching a valuation of $210 million.[17] In January 2024, DoNotPay began paying dividends to its investors.[18]

Reception

[edit]

In 2016, Joshua Browder, the company's founder, told The Guardian that the chatbot had contested more than 250,000 parking tickets in London and New York and won 160,000 of them, although the newspaper did not appear to verify the claim.[19]

DoNotPay's effectiveness and marketing have been subject to praise and criticism.[20][21][22] In September 2024, the company received a $193,000 fine from the Federal Trade Commission (FTC) for falsely advertising the capabilities of some of its artificial intelligence (AI) services.[23][24] The FTC also stated that the company never tested the legal accuracy of the chatbot's answers.[25]

Browder's technology has received mixed reviews. For example, a blog post from The Guardian noted that it "just drafted an impressive notice under the Data Protection Act 1998 not to use my personal information for direct marketing."[26] Similarly, a writer with The American Lawyer noted that, "one of DoNotPay's chatbots helped me draft a strong, well-cited and appropriately toned letter requesting extended maternity leave."[27]

However, Legal Cheek tested the service in 2016 with "fairly basic legal questions" and noted that it failed to answer most of them.[28] Above the Law noted that the service may "be too good to be true" due to errors in the legal advice provided, noting that when dealing with "things as important as securing immigration status, which is one of the services DoNotPay promotes, mistakes can ruin lives." Above the Law ultimately recommended the service for "clear-cut issues like parking tickets or non-critical matters," while cautioning against its use for legal issues with higher stakes.[20]

In January 2023, Browder claimed that the organization would attempt to use DoNotPay live in court, but was forced to halt after being warned about the unlicensed practice of law. NPR wrote that "some observers" have had "mixed to shoddy results attempting to use its basic features", and noted that Browder, the company's founder, is known for attention-seeking stunts.[21]

[edit]

2023 class-action lawsuits

[edit]

In March 2023, two separate class-action lawsuits were filed against DoNotPay.

The first lawsuit was filed on behalf of DoNotPay's customers under California's Unfair Competition Law.[29] The plaintiffs alleged that the company "misled customers and misrepresented its product"[29] and was "practicing law without a license"[30]. The parties "reached a settlement in principle" without exposing the details of the settlement.[31]

The second lawsuit was filed by law firm MillerKing on its own behalf, alleging that DoNotPay causes "irreparable harm" to its customers and "infringes on the rights of law firms employing those who are properly licensed."[32][33] Chief District Judge Nancy Rosenstengel dismissed this lawsuit without prejudice for lack of standing, holding that the plaintiffs failed to allege any concrete injury.[32][34]

2024 Federal Trade Commission fine

[edit]

In September 2024, the United States Federal Trade Commission (FTC) announced an enforcement action against DoNotPay, alleging that the company "relied on artificial intelligence as a way to supercharge deceptive or unfair conduct that harms consumers[...]."[35][36] For example, the company's advertising featured a quote supposedly from the Los Angeles Times which praised its services, but was actually from a high schooler's op-ed on the newspaper's "High School Insider" platform.[25] The FTC also stated that the company never tested the quality of its legal services or hired attorneys to assess the accuracy of the chatbot's answers.[25]

In the proposed settlement, DoNotPay did not admit liability, but did agree to several penalties, including a fine of $193,000 and limitations on its future marketing claims.[37]

See also

[edit]

References

[edit]
[edit]
Revisions and contributorsEdit on WikipediaRead on Wikipedia

DoNotPay

View on Grokipedia
from Grokipedia
DoNotPay is an American legal technology company founded on August 1, 2015, by Joshua Browder, offering a subscription-based platform with AI-powered tools to automate consumer assistance in bureaucratic and commercial disputes, such as contesting parking tickets, canceling subscriptions, and generating demand letters. Initially developed by Browder during his time at Stanford University to address his own parking ticket issues, the service expanded to over 200 use cases across categories including privacy protection, scam fighting, and bill negotiation, operating via a web and app interface for a fee of $36 every two months. By 2023, DoNotPay reported over 200,000 subscribers, resolution of more than 2 million cases, and international availability in the UK and all 50 U.S. states, with claims of helping millions of users save substantial amounts through automated processes. The company raised $28 million in funding, achieving a $210 million valuation in its 2021 Series B round led by investors including Andreessen Horowitz. Despite these milestones, DoNotPay has encountered regulatory and legal challenges, including multiple lawsuits alleging unauthorized practice of law without proper licensing and a 2025 Federal Trade Commission settlement prohibiting unsubstantiated claims that its chatbot functions as a "robot lawyer" capable of replacing human attorneys, due to lack of testing or oversight on advice accuracy, which imposed a $193,000 monetary relief obligation.

Founding and Historical Development

Inception and Initial Launch (2015)

DoNotPay was founded in 2015 by Joshua Browder, an 18-year-old British entrepreneur who had recently moved to the to attend . Browder, who had taught himself at age 12, drew inspiration from his own experiences receiving approximately 30 unjustified parking tickets while in , which highlighted the inefficiencies and frustrations of contesting bureaucratic fines manually. In response, he developed the initial version of DoNotPay over a few weeks as a free web-based , primarily to automate appeals against parking violations and to "impress his family," rather than as a commercial venture. The service launched in that year, functioning as what Browder described as the world's first "AI robot lawyer" for consumers, focused exclusively on generating personalized appeal letters for parking tickets. Users interacted with the , which posed targeted questions about the ticket details—such as location, vehicle information, and circumstances—and then leveraged basic to fill out standardized forms and craft arguments based on common legal defenses, like signage errors or procedural lapses by authorities. This automation aimed to level the playing field for individuals facing low-level legal disputes against government entities, where manual appeals often succeeded at rates around 50-60% but required significant time and effort. Early adoption in 2015 was limited but marked the inception of DoNotPay's core mission to combat consumer-facing bureaucracy through technology, with the tool operating pro bono and without any monetization model at launch. Browder's initiative received initial media attention for its novelty in applying AI to accessible , setting the stage for expansions beyond the market in subsequent years.

Growth Phases and Key Milestones (2016–2022)

Following its initial 2015 launch focused on parking ticket appeals in , DoNotPay achieved significant early traction in 2016, helping users contest over 160,000 tickets across and and challenging more than $4 million in fines within approximately 21 months of operation. This phase marked the service's validation as a consumer tool, primarily through automated appeal generation that exploited procedural loopholes in municipal systems. By 2017, DoNotPay expanded operations to the , where it assisted hundreds of thousands of users in successfully overturning tickets, and introduced a mobile application to broaden . These developments shifted the company from a niche UK experiment to a cross-Atlantic platform, emphasizing scalability in consumer amid growing user adoption. In , the company diversified beyond tickets with the launch of its Free Trial Card, a virtual feature designed to prevent unwanted post-trial charges by auto-declining payments. It also secured $4.6 million in seed funding from investors including Felicis Ventures and , enabling further product development and team expansion. The 2020 phase coincided with the , prompting rapid feature additions for airline refund claims, rent and utility bill deferrals, and eligibility checks for government relief programs. DoNotPay raised $12 million in Series A funding, led by Coatue with participation from and , which supported these adaptations and overall infrastructure scaling. That year, it earned the American Bar Association's Louis M. Brown Award for advancing access to legal services for low-income individuals through innovative . Expansion continued in 2021 with tools for filing municipal claims related to infrastructure issues, such as potholes and fallen trees, targeting interactions. A $10 million Series B round from , , and others followed, bringing total funding to approximately $27 million and fueling AI enhancements. In 2022, DoNotPay deployed a dedicated for automating subscription cancellations and bill negotiations with providers, further automating routine consumer disputes and aiming to reduce manual effort in . By this point, the platform had amassed over 100,000 users and developed more than 100 tools, reflecting sustained growth in scope from ticketing origins to broader bureaucratic advocacy.

Services and Technological Framework

Core Consumer Tools and Features

DoNotPay offers over 100 AI-powered tools aimed at simplifying interactions with corporations and entities, focusing on to generate documents, letters, and filings for disputes. These tools target everyday issues such as bureaucratic hurdles and unfair charges, with the platform claiming to have helped users save millions through streamlined processes. Among the primary features is the parking ticket appeal tool, which uses AI to analyze ticket details and local laws to produce customized contestation letters, purportedly enabling users to avoid fines averaging $150 or more. Another core service involves subscription cancellation assistance, where the AI drafts demand letters or navigates automated systems to terminate unwanted memberships, reducing manual effort for services like gyms or streaming platforms. Virtual credit card generation stands out for free trial management, creating temporary card numbers that auto-decline post-trial charges to prevent unauthorized billing while preserving user . Additional tools address privacy and fraud prevention, including burner phone numbers for verifications to avoid spam and data sharing, as well as robocall mitigation features that facilitate lawsuits against telemarketers under the Telephone Consumer Protection Act, potentially yielding up to $1,500 per violation. The platform also includes unclaimed money search capabilities, scanning public databases for forgotten funds like refunds or inheritances, and flight delay compensation claims against airlines per or U.S. regulations. For broader bureaucracy, AI assists in DMV appointment scheduling, preparations, and fee waivers for services like college applications.
  • Key Tool Categories:
    • Dispute Resolution: Parking fines, utility bills, and warranty claims via automated legal templates.
    • Privacy Protection: Virtual cards, email aliasing, and sex offender registry alerts in user-specified radii.
    • Financial Recovery: Hidden asset discovery and class-action payout eligibility checks.
    • Corporate Challenges: Suing in small claims for issues like defective products or service failures.
These features operate through a centralized app , leveraging to customize outputs based on user inputs, though efficacy depends on jurisdictional variations and user follow-through.

AI Implementation and Limitations

DoNotPay implements primarily through a interface powered by generative AI models, which processes user inputs to automate tasks such as generating appeal letters for parking tickets, refunds, and cancellations, as well as drafting legal documents including non-disclosure agreements, business contracts, prenuptial agreements, and custody arrangements. The system relies on to interpret consumer complaints and produce templated or customized outputs aimed at navigating bureaucratic processes without human intervention. For instance, in applications like student financial aid, the AI identifies eligible scholarships and pre-fills forms to streamline submissions. The "robot lawyer" feature, marketed from 2021 onward, purportedly enabled the AI to represent users remotely in scenarios such as via scripted chat responses read aloud by the user, bypassing the need for licensed attorneys. This implementation drew on large language models to simulate legal argumentation, with users subscribing for $36 monthly access to these tools between 2021 and 2023. Despite these capabilities, significant limitations emerged, including the absence of rigorous testing or oversight by qualified legal professionals, rendering the AI unreliable for delivering accurate or enforceable legal services equivalent to those of a human . The (FTC) determined that DoNotPay's claims overstated the chatbot's competence, as it lacked validation for generating valid documents or providing competent representation, leading to a 2024 settlement requiring a $193,000 payment and cessation of unsubstantiated promotions. A planned 2023 courtroom demonstration of the AI arguing a traffic ticket case was abandoned following prosecutor warnings of potential unauthorized charges, highlighting regulatory barriers and the AI's inability to comply with professional legal standards. Further constraints stem from inherent AI shortcomings in legal contexts, such as the risk of factual inaccuracies or "hallucinations" in outputs, which could mislead users in high-stakes disputes, and jurisdictional variations that the system does not adequately address without human adaptation. These issues prompted the FTC's January 2025 finalized order prohibiting deceptive AI claims and mandating notices to affected subscribers, underscoring that while the technology aids routine automation, it cannot substitute for licensed expertise in complex or adversarial proceedings.

Business Model and Operations

Revenue Generation and Funding

DoNotPay primarily generates revenue through a subscription-based model, charging users $36 every two months for unlimited access to its AI-driven tools for tasks such as canceling subscriptions, contesting tickets, and negotiating bills. This approach shifted from earlier free offerings, like its initial parking ticket service, to a paid structure emphasizing recurring access to a broad suite of consumer advocacy features. By April 2024, the company achieved profitability, enabling it to distribute over $1 million in dividends to employees and investors—the first such payout for a venture-backed startup in its sector. The firm has raised approximately $27.8 million across seven funding rounds, with the most recent being a $10 million Series B in July 2021 led by and . Prior to that, a $12 million closed in June 2020 at an $80 million , backed by , , and . Earlier seed and early-stage investments included participation from and Index Ventures, supporting product expansion and AI development. No additional public funding rounds have been announced since 2021, aligning with the company's focus on operational profitability over further dilution.

User Metrics and Market Position

DoNotPay reported approximately 250,000 subscribers as of 2021, according to statements from founder Joshua Browder. By May 2023, the company claimed "well over 200,000 subscribers," indicating minimal net growth amid expanding service offerings. In 2024, DoNotPay stated it maintained more than 200,000 subscribers while achieving profitability, though these figures remain self-reported without independent verification from audited financials. User growth has appeared stagnant post-2021, potentially influenced by regulatory scrutiny, including a FTC enforcement action requiring notification of subscribers from 2021–2023 and a $193,000 monetary penalty for misleading claims about its "AI lawyer" capabilities. No public data discloses subscriber counts for 2025, and the company's employee headcount is estimated at 13 as of recent profiles, suggesting limited scaling capacity relative to its user base. In the legal tech market, DoNotPay occupies a niche as a consumer-facing AI automation tool for tasks like disputing fines and managing subscriptions, distinguishing it from broader platforms like LegalZoom or Rocket Lawyer that emphasize human-reviewed document services. Competitors in adjacent AI-driven consumer advocacy include tools like those from SixFifty for compliance automation, though DoNotPay's direct-to-consumer subscription model ($36 annually) targets individual users rather than enterprises. The overall legal tech sector, valued in billions and dominated by B2B solutions for contract review and e-discovery (e.g., Harvey AI), underscores DoNotPay's marginal position, with its consumer focus yielding lower revenue potential amid challenges in proving AI efficacy without licensed legal oversight.

Reception and Societal Impact

Innovations and User Benefits

DoNotPay pioneered the application of to consumer legal advocacy, launching in as an automated "robot lawyer" designed to assist users in contesting parking tickets through AI-generated appeal letters and evidence compilation. This innovation democratized access to basic legal processes, enabling non-experts to navigate bureaucratic systems without hiring attorneys, with reported success rates of 65-70% for ticket disputes and average recoveries of approximately $100 per case. By encoding consumer rights into algorithmic templates, the platform reduced reliance on human intermediaries, allowing users to file claims efficiently via a . Subsequent developments expanded into AI-driven automation for broader consumer protections, including chatbots that simulate interactions to cancel subscriptions, negotiate lower bills, and chargebacks or refunds. A notable tool is the virtual "free trial card," which generates disposable card numbers that automatically decline post-trial charges, preventing unauthorized billing and enhancing against data-sharing practices by corporations. These features address common pain points like subscription traps and robocalls, with users reporting time savings—such as one instance of over 150 hours via automated dispute letters—and collective recoveries in the millions of dollars across disputes. In , DoNotPay introduced AI agents to optimize financial applications by identifying factors and generating supporting , streamlining what is often a manual, error-prone . Users benefit from cost-effective empowerment against institutional asymmetries, where traditional legal aid is prohibitively expensive or inaccessible; the platform's low subscription model (around $3 monthly as of 2021) contrasts with hourly attorney fees, fostering self-reliance in routine disputes like bank fees or traffic citations. Empirical outcomes include higher rates compared to manual efforts, as AI parses and regulatory nuances to craft tailored arguments, though benefits accrue primarily to straightforward cases amenable to . Overall, these tools promote causal in redress, shifting leverage from corporations to individuals by automating that would otherwise demand specialized knowledge or endurance against automated corporate defenses.

Critiques and Shortcomings

DoNotPay has faced substantial for overhyped marketing that portrayed its service as a comprehensive "robot " capable of substituting for human legal expertise, yet it often relied on pre-generated templates rather than advanced AI analysis of user-specific facts and applicable law. The alleged in that the company made unsubstantiated claims about its chatbot's ability to generate valid legal documents and filings without conducting any testing to verify accuracy or efficacy, leading to a $193,000 settlement requiring cessation of such representations. User feedback highlights operational shortcomings, including ineffective resolution of disputes and frequent billing complaints. On , the service holds a 2.0 out of 5 rating from over 380 reviews as of mid-2023, with approximately 71% awarding 1 star and many users describing it as a "" due to features failing to deliver promised outcomes, such as automated refunds or cancellations. Better Business Bureau complaints similarly cite unauthorized subscription charges and difficulties in account cancellation, underscoring issues with the recurring that prioritizes retention over service reliability. Critics have noted limitations in scope and real-world applicability, confining effectiveness to routine, low-stakes matters like parking tickets—where founder Joshua Browder claimed a 65-70% success rate and average savings of $200-300 per case—while struggling with complex legal scenarios requiring nuanced judgment. Ambitious initiatives, such as deploying an AI for courtroom defense in small claims cases, were abandoned in early 2023 after failing to meet regulatory and practical hurdles, revealing overreliance on publicity stunts rather than robust technological validation. These shortcomings have prompted broader skepticism in the legal tech community about DoNotPay's contributions to access to justice, viewing its model as more gimmick than genuine .

Pre-2023 Disputes

In November 2021, the opened an investigation into DoNotPay for allegedly engaging in the unauthorized (UPL) through its AI-driven services, which were promoted as providing and representation equivalent to a "robot lawyer." The probe focused on features such as automated generation of legal documents, demand letters, and guidance on disputes like small claims and contract reviews, which critics argued crossed into licensed legal services without oversight from qualified attorneys. DoNotPay maintained that its tools functioned as aids, not direct legal practice, emphasizing user empowerment over professional substitution. On January 21, 2022, DoNotPay CEO Joshua Browder responded to the Bar's inquiry by pledging to discontinue the "robot lawyer" branding in communications with regulators, though the company persisted in using similar promotional language on its website and marketing materials. This episode highlighted broader pre-2023 concerns in circles about AI tools like DoNotPay potentially violating UPL statutes, which prohibit non-lawyers from offering personalized legal counsel to protect consumers from unqualified advice. Discussions in legal scholarship from 2018 onward questioned whether automated services for tasks like contesting traffic tickets or drafting filings constituted UPL, but no formal enforcement beyond the probe materialized before 2023. No civil lawsuits or additional regulatory actions against DoNotPay were publicly filed or resolved prior to 2023, reflecting the nascent stage of AI legal tech and varying state interpretations of UPL thresholds for non-attorney automation. Early operations from 2015 to 2022, starting with parking ticket appeals, drew academic and commentary on risks like inadequate handling of jurisdiction-specific rules or statutes of limitations, yet these remained theoretical critiques without escalating to disputes. The California investigation underscored tensions between innovation in consumer legal aids and traditional safeguards, influencing DoNotPay's later pivots away from expansive "legal" claims.

2023 Class-Action Lawsuits

In March 2023, Chicago-based law firm Edelson P.C. filed a class-action against DoNotPay in the , alleging that the company engaged in the unauthorized by offering AI-powered services marketed as a "robot " capable of providing , generating documents, and assisting with court appearances without oversight from licensed attorneys. The suit claimed these representations violated California's Unfair and constituted , seeking restitution for subscribers who paid for the service under the impression it delivered professional legal capabilities. It aimed to certify a class of affected consumers, arguing that DoNotPay's automated tools could not substitute for human legal expertise and exposed users to risks of invalid outcomes. Separately, on an unspecified date in early 2023, law firm MillerKing LLC initiated a class-action in the U.S. District Court for the Southern District of , accusing DoNotPay of and unauthorized through its promotion of AI-driven legal automation as equivalent to services provided by qualified lawyers. The complaint contended that DoNotPay's claims infringed on licensed practitioners' rights and harmed potential clients by implying reliability in complex legal matters, such as and document preparation, without evidentiary support for the AI's competence. On November 17, 2023, the court dismissed the case, determining that MillerKing lacked standing because it had not subscribed to DoNotPay's service or suffered direct consumer injury, thus failing to establish concrete harm beyond speculative professional competition. These lawsuits highlighted regulatory scrutiny over DoNotPay's amid broader concerns about AI's limitations in delivering enforceable legal outcomes, with critics noting that the company's emphasized automation's while downplaying jurisdictional and substantive legal barriers verifiable only through licensed review. No monetary judgments were issued in 2023, but the filings prompted DoNotPay to defend its services as consumer tools rather than substitutes for attorney representation.

2024–2025 FTC Enforcement and Aftermath

In September 2024, the U.S. initiated enforcement action against DoNotPay, alleging that the company made deceptive claims about its AI-powered "robot lawyer" service under Section 5 of the FTC Act, which prohibits unfair or deceptive acts in commerce. The FTC's complaint specified that DoNotPay misrepresented the chatbot's capabilities, including promises that it could enable consumers to "sue for without a ," generate valid legal demand letters, and provide legal services equivalent to a human attorney, despite lacking substantive legal expertise, independent verification, or actual performance of legal tasks without extensive user intervention. Internal testing revealed the AI's outputs were often generic, untested, and reliant on user-provided details rather than autonomous legal analysis, contradicting marketing assertions of it being the "world's first robot lawyer." DoNotPay agreed to a proposed consent order settling the charges without admitting or denying the FTC's allegations. The settlement mandated a $193,000 monetary , cessation of unsubstantiated claims about the AI's legal functionalities unless backed by competent evidence, and notification to all U.S. subscribers from 2021 to 2023 informing them of the service's limitations and the FTC action. Additional provisions required DoNotPay to implement a compliance monitoring program, submit annual reports to the FTC for five years, and obtain FTC approval for future AI-related advertising claims. On February 11, 2025, the FTC Commission voted unanimously to finalize the order, solidifying the prohibitions and relief terms. The enforcement underscored broader FTC scrutiny of unsubstantiated AI marketing in legal services, with no evidence of further violations post-settlement as of mid-2025, though DoNotPay's operations continued under heightened disclosure requirements. The action prompted DoNotPay to revise its promotional materials, emphasizing consumer tools over autonomous legal representation, while highlighting risks of overhyping AI in regulated fields like law.

References

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  2. https://donotpay.com/
  3. https://www.ftc.gov/news-events/news/press-releases/2025/02/ftc-finalizes-order-donotpay-prohibits-deceptive-ai-lawyer-claims-imposes-monetary-relief-requires
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  5. https://policyreview.info/articles/news/egovernment-upside-down/422
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  8. https://www.npr.org/2017/01/16/510096767/robot-lawyer-makes-the-case-against-parking-tickets
  9. https://www.theguardian.com/technology/2016/aug/11/chatbot-lawyer-beat-parking-fines-helping-homeless-do-not-pay
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  13. https://donotpay.com/learn/
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