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First Premier Bank
First Premier Bank
First Premier Bank
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First Premier Bank,[1] headquartered in Sioux Falls, South Dakota, is an issuer of MasterCard brand credit cards in the United States. The bank is known for specializing in a wide range of subprime credit cards that are marketed to individuals with low credit scores.[2]

Key Information

History

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The bank was founded in 1986 and is owned and controlled by T. Denny Sanford.[3][4]

In 2007, the bank settled a case with the New York Attorney General, who claimed that the bank used deceptive practices to market its credit cards. As part of the settlement, the bank paid $4.5 million.[4] In 2014, it was announced that First Premier Bank had filed a lawsuit against cardhub.com for allowing customers to view rates and terms, as well as for enabling users to review the card.[5] However, the lawsuit was dropped a few months later.[6]

Business model

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The typical First Premier Bank MasterCard user uses the card for about 18 months before transitioning to another card with better terms. Sanford described the company as providing a "lifeline" for those with poor credit.[7]

Criticisms

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As of December 2010, First Premier Bank was reportedly offering a credit card with a 79.9% interest rate and a $300 limit. This was cited by Senator Bernie Sanders as an example of what he called "extortion and loan sharking".[8]

First Premier Bank's CEO, Dana J. Dykhouse, was referenced in a 2014 piece in the Argus Leader as belonging to a group of would-be local benefactors who the author wrote, "should quit gouging poor people who can't make it from paycheck to paycheck, or don't qualify for regular credit cards. ... Loan sharks who charge an obscene profit just because they can don't make good community leaders."[9]

Reviews

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In April 2018, John Kiernan of WalletHub, a personal finance website, ranked the First Premier Bank MasterCard poorly, giving it 1 star out of 5. He wrote that the card had excessive fees, a low credit limit, and a high annual percentage rate, making it a bad choice for most users.[10]

Awards

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  • Two 2023 Gold Stevie Awards: Contact Center of the Year and Front-Line Customer Service Team of the Year.
  • Bronze 2023 Stevie for Customer Service Management Team of the Year.
  • Best Banks to Work For – American Banker Magazine 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022

See also

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References

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[edit]
Revisions and contributorsEdit on WikipediaRead on Wikipedia

First Premier Bank

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from Grokipedia
First Premier Bank is a privately held financial institution headquartered in , owned by entrepreneur T. Denny Sanford since its acquisition in 1986. The bank operates as a community-focused lender offering personal, business, and agricultural banking products, including loans, deposits, and treasury services, while its PREMIER Bankcard subsidiary issues unsecured credit cards targeted at subprime borrowers to facilitate credit building. Managing over $3 billion in assets, First Premier has achieved notable financial stability through its focus on high-yield lending segments, yet it has drawn regulatory and legal challenges for practices such as elevated fees on products—often exceeding 36% APR—and involvement in disputes with borrowers over clauses in high-interest loan arrangements. These characteristics underscore its role in extending access to underserved markets, albeit with costs that have prompted criticisms of predatory elements from consumer advocates, though defended by the bank as essential for risk mitigation in lending to those denied by mainstream institutions.

History

Founding and Early Development

First PREMIER Bank traces its modern origins to 1986, when T. Denny Sanford, a South Dakota-based entrepreneur, acquired United National Corporation, the parent entity for a group of underperforming banks in the state, including a ten-branch in Sioux Falls purchased for $5 million to assist a friend in financial distress. This transaction marked the establishment of the bank under Sanford's sole ownership and control, shifting it from localized, stagnant operations toward aggressive expansion and capitalization. In its initial years, the bank prioritized community-oriented retail and commercial banking in eastern , leveraging favorable state banking regulations to build a network of branches serving agricultural and small- clients. By the early , First PREMIER had consolidated its presence with multiple locations, emphasizing deposit growth and loan portfolios tailored to regional needs, which laid the groundwork for its later national-scale operations. Sanford's hands-on management during this period focused on operational efficiencies and risk-controlled lending, enabling the institution to navigate the economic challenges of the late 1980s and without significant distress. The early development phase solidified First PREMIER's reputation as one of South Dakota's most capitalized community banks, with total assets expanding from an initial post-acquisition base to support sustained branch openings and technological upgrades by the mid-1990s. This foundation under Sanford's vision positioned the bank for diversification beyond traditional services, though its core remained rooted in local economic stability and conservative financial practices.

Expansion into Credit Services

In 1989, First PREMIER Bank launched PREMIER Bankcard as its dedicated division, marking a pivotal expansion from traditional community banking into unsecured consumer lending. This initiative targeted the non-prime market segment, comprising individuals with imperfect histories due to factors such as job loss, medical expenses, or , by offering entry-level credit cards designed to facilitate credit rebuilding. Unlike prime lending products, these cards featured initial low credit limits—typically starting at $300 to $700—to align with borrowers' repayment capacities and mitigate default risks inherent in subprime portfolios. The division's model emphasized structured , including monthly reporting of account activity to major credit bureaus to support score improvements, and eligibility for increases after 12 consecutive months of on-time payments and responsible usage. PREMIER Bankcard also prioritized domestic customer service operations, earning three Stevie Awards for contact center excellence between 2018 and 2023, which helped differentiate it in a competitive subprime dominated by higher operational costs for and collections. This approach leveraged South Dakota's favorable regulatory environment for interest rates, enabling sustainable profitability in high-yield lending while adhering to federal compliance standards. By the 2010s, the credit services expansion had propelled PREMIER Bankcard to become one of the 15 largest issuers in the United States, with a portfolio centered on subprime unsecured cards that constituted a core revenue driver for the parent bank. This growth reflected effective scaling of origination volumes through direct mail marketing and online applications, though it exposed the institution to cyclical vulnerabilities in repayment amid economic downturns. The division's focus on underserved borrowers filled a market gap left by mainstream issuers, contributing to First PREMIER Bank's evolution into a nationally recognized player in alternative credit provision.

Modern Growth and Leadership Transitions

Under the leadership of Dana Dykhouse, who joined the bank in 1995, First PREMIER Bank expanded its assets from $250 million to nearly $3 billion by focusing on banking services and the PREMIER Bankcard division's operations. This growth positioned the institution as one of the strongest capitalized banks in the United States, earning recognition as the Best Performing Large in 2020 by Market Intelligence. The bank's physical expansion included opening new branches in communities such as Madison in 2020, alongside existing locations in Sioux Falls, Watertown, Lake Norden, and others, supporting regional through commercial and agricultural lending. In 2019, following decades of sustained asset and deposit growth, First PREMIER announced plans for a new in Sioux Falls, a 77,000-square-foot facility that opened in April 2021 to accommodate expanding operations and house approximately 135 employees. Leadership stability has characterized the modern era, with Dave Rozenboom assuming the role of president in 2011 after 25 years in banking, overseeing day-to-day operations and community initiatives that contributed to the bank's high and service focus. Similarly, Miles Beacom has led PREMIER Bankcard as CEO since 1993, scaling it to serve 4 million customers and rank as the 15th largest issuer in the U.S., with 1,500 employees. A notable transition occurred in 2023 with the appointment of Ben Marcello as president of PREMIER Bankcard, bringing over 20 years of experience in global consumer finance to enhance collections and strategies. These leadership continuities, under owner T. Denny Sanford's oversight, have emphasized internal development and risk-managed lending, driving the bank's transition from a regional player to a nationally recognized entity with robust capitalization ratios exceeding industry peers.

Business Operations

Core Banking Services

First PREMIER Bank offers traditional deposit accounts, including checking, savings, and time deposits, primarily targeted at personal and small business customers in South Dakota. Checking options include FREE+ Checking, which imposes no monthly maintenance fees or minimum balance requirements, and provides access to debit cards and overdraft protection services. Reward Checking accounts incentivize certain activities, such as direct deposits or debit transactions, with potential interest earnings, though specific yields vary by market conditions. Savings products consist of regular savings accounts, which are FDIC-insured and suitable for basic needs with free and mobile access, alongside accounts featuring tiered interest rates that increase with higher balances. Certificates of deposit (CDs) allow customers to fixed rates for terms ranging from short to longer durations, with no prepayment penalties on select personal options, emphasizing stability for conservative savers. These deposit services integrate with the bank's platform for 24/7 balance inquiries, transfers, and bill payments. In lending, the bank extends personal loans, lines of credit, and secured options like auto financing, characterized by competitive fixed or variable rates and flexible terms without prepayment penalties. Personal lines of credit function as revolving unsecured or secured facilities for or ongoing needs, while consumer loans support home improvements or vehicle purchases. Business lending includes commercial loans and tools for , receivables, and payables, tailored to agricultural and small enterprise clients in its regional footprint. All loans are underwritten with emphasis on personal relationships, reflecting the model. Digital core services underpin these offerings via free online and platforms, enabling remote check deposits, transaction history reviews, and budgeting tools since their implementation in the early . Mobile apps support contactless debit payments and real-time alerts, enhancing accessibility without additional fees for standard users. These features align with FDIC oversight as a state-chartered member , ensuring up to $250,000 per account holder.

PREMIER Bankcard Division

The PREMIER Bankcard division, established in 1989 as part of First PREMIER Bank, specializes in issuing unsecured and secured MasterCard-branded cards targeted at individuals with limited, poor, or no credit history seeking to build or rebuild credit. This division operates under a model, extending to borrowers with low scores—typically below 660—where mainstream issuers decline applications due to heightened default risks. Cards feature initial low credit limits, often $200 to $300, designed to promote budgetary discipline and on-time payments as pathways to credit improvement and potential limit increases after 12 months of responsible use. Product offerings include the unsecured PREMIER for applicants with credit scores of 500 or higher, which provides without collateral but imposes a one-time program fee of $55–$95, an annual fee starting at $50–$125 in the first year (reducing thereafter), and monthly servicing fees up to $10.40. The secured variant requires a $200 refundable deposit to match the initial limit, targeting first-time users or those with scores under 500, with eligibility for limit growth up to $5,000 based on performance; it carries similar fee structures alongside a variable APR commonly reaching 36% for purchases and cash advances, far exceeding prime card averages to offset subprime delinquency rates. These fees and rates reflect adaptations to regulatory constraints like the 2009 Credit CARD Act, which curbed practices such as arbitrary rate hikes, shifting reliance toward upfront and ongoing charges for profitability in a high-risk portfolio. Operationally, PREMIER Bankcard emphasizes U.S.-based customer service and monthly reporting of activity to all three major credit bureaus to facilitate score enhancements, serving millions of customers through direct mail solicitations and online applications. However, the model's economics—wherein fees can consume much of the initial limit, leaving limited usable credit—have drawn scrutiny for potentially exacerbating debt cycles among vulnerable borrowers unless usage remains minimal and payments consistent. The division contributes significantly to First PREMIER Bank's revenue via interest and fees, leveraging advanced analytics for risk assessment post-CARD Act to sustain operations amid elevated charge-off rates inherent to subprime exposure.

Risk Management and Subprime Lending Model

First Premier Bank's PREMIER Bankcard division specializes in subprime credit card lending, targeting borrowers with scores below 660, a threshold defining subprime in regulatory contexts. The model extends unsecured and secured cards to individuals with poor or thin histories, often through direct mail solicitations claiming , with initial credit limits typically starting at $200–$300 after upfront fees. , managed by affiliated entities, prioritizes accessibility for high-risk applicants while incorporating proprietary assessments to gauge repayment capacity, though specifics remain non-public. This approach contrasts with prime lending by accepting elevated default probabilities, compensated via aggressive pricing structures including APRs up to 36% and program fees of $55–$95 deducted upfront, effectively reducing usable and embedding premia. Risk management hinges on fee and interest revenue to offset defaults, with historical APRs reaching 79.9% in 2009 to navigate regulatory fee caps under the CARD Act. Additional layers include low limits to cap exposure per account, rigorous collections, and avoidance of practices like universal default rate hikes. The bank deploys SAS analytics for portfolio monitoring, customer retention, and predictive modeling, yielding reported revenue gains through targeted interventions that mitigate churn and delinquencies. Overall capital strength supports this, with a total risk-based capital ratio of 19.3% as of recent disclosures—nearly double the "well-capitalized" threshold—enabling absorption of subprime losses. A 2003 Federal Reserve enforcement action highlighted prior deficiencies in subprime portfolio oversight, mandating restrictions on growth without approval and implementation of roll-rate analyses to track delinquency progression. Post-intervention, the model evolved toward enhanced internal controls, though consumer advocates have critiqued fee-heavy structures as prioritizing extraction over sustainable lending, attributing profitability to high charge-off rates offset by volume and pricing rather than superior underwriting. Empirical outcomes demonstrate viability, as the division sustains operations amid industry-wide subprime default pressures, including during recessions where such portfolios face amplified risks.

Financial Performance

Asset Growth and Key Metrics

First PREMIER Bank's total assets grew from $1.8 billion as of December 31, 2018, to nearly $3 billion by 2023. As of the most recent quarterly call report, total assets reached $3.126 billion, with total liabilities at $2.687 billion and equity capital implied at approximately $439 million. This expansion reflects the bank's focus on and operations alongside traditional banking activities. Key metrics underscore the institution's financial strength, including a total risk-based capital ratio of 19.3%, which is nearly double the regulatory threshold for well-capitalized banks. remains robust, with cash and investments totaling nearly $800 million, or 27% of total assets. Interest contributed $82.3 million in the latest reported period, supplemented by $27.2 million in noninterest . These figures highlight efficient asset utilization in a high-risk lending model, though detailed profitability ratios like ROA and are not publicly disclosed due to the bank's private status.

Revenue Sources and Profitability

First Premier Bank's primary revenue sources consist of from its loan portfolio and securities, supplemented by noninterest income such as service charges on deposit accounts and fees from trust and services. The PREMIER Bankcard division, focusing on subprime unsecured cards, contributes substantially to interest income through high-yield lending to customers with limited credit histories, often at annual percentage rates up to 36% plus fees. This model relies on advanced for customer scoring, , and collections to optimize from a high-volume, short-term cardholder base, where typical usage spans about 18 months before attrition. Noninterest revenue streams include earnings from business checking accounts with volume-based credits, treasury services, and agricultural lending products, though these are secondary to credit card operations. The bank's overall revenue model emphasizes efficiency, with reported annual lifts of $50 million from retention and strategies implemented in with third-party providers. Profitability remains robust, supported by a diversified yet lending-focused asset base exceeding $3 billion, with quarterly reported at $26.4 million as of mid-2025. This performance, yielding high returns amid elevated provisions for loan losses inherent to subprime exposure, has earned recognition as the nation's best-performing large (assets $3-10 billion) in 2020, driven by asset growth, efficiency ratios under 40%, and controlled non-performing assets. Recent quarters reflect sustained metrics, with exceeding peers through disciplined portfolio management rather than reliance on low-risk, low-yield assets.

Recent Economic Impacts (2020s)

During the , First PREMIER Bank faced heightened in its portfolio due to widespread and economic contraction, yet reported no significant operational disruptions or failures. The institution participated in the (PPP) authorized by the , processing forgivable loans totaling nearly $350 billion nationwide to aid small businesses in retaining employees amid lockdowns and downturns. To mitigate employee impacts, the bank distributed a $600 one-time payment to all staff and extended two additional weeks of sick pay for those affected by the virus. Post-pandemic inflation and rate hikes from 2022 onward increased funding costs across banking but favored the bank's high-yield operations through elevated interest income on variable-rate products. The 2023 regional banking crisis, marked by failures at institutions like due to unrealized losses on securities and deposit runs, did not materially affect First PREMIER Bank, which maintained a 19.3% ratio, zero long-term debt, and liquidity from $800 million in cash and investments representing 27% of assets. By 2023, the bank's total assets reached nearly $3 billion, underscoring resilience and expansion in and credit services despite macroeconomic volatility. stood at 12.15% in recent periods, exceeding the industry average of 11.32%, reflective of effective in subprime exposures.

Leadership and Corporate Culture

Executive Team

The executive team oversees the operations of First PREMIER Bank and its credit card subsidiary, PREMIER Bankcard, under the ownership of United National Corporation. T. Denny Sanford, the owner and chairman, acquired the bank in 1986 and has directed its focus on and community banking in . As a self-made entrepreneur, Sanford has channeled significant personal wealth into , donating over $3 billion to institutions for healthcare, education, and economic initiatives. Dana J. Dykhouse has served as of First PREMIER Bank since 1995, during which time the bank's assets expanded from approximately $250 million to more than $3 billion, positioning it among the top-performing community banks by key metrics such as . A graduate of , Dykhouse previously held roles in agribusiness lending and has contributed to state technical education boards. Miles Beacom has led PREMIER Bankcard as since 1993, following his initial hire in 1989 to launch the division; under his tenure, the unit grew to employ about 1,500 people, serve 4 million customers, and rank among the top 15 issuers by volume. A Dakota State University alumnus, Beacom has supported educational infrastructure, including a $10 million gift toward athletic facilities at his . Dave Rozenboom, president of First PREMIER Bank since 2011, brings over 38 years of banking experience, including prior roles at U.S. Bank; he holds a degree from and participates in the Bankers Association and local civic boards. In 2024, Rozenboom received 's Distinguished Alumni Award for his professional and community service. Benvenuto "Ben" Marcello assumed the role of president of PREMIER Bankcard in 2023, drawing on more than 20 years in global consumer finance across multiple countries, with prior executive positions in emerging credit markets; an Oxford University graduate, he relocated from Portland, Oregon, to Sioux Falls and serves on local nonprofit boards including Feeding South Dakota.

Employee Development and Retention

First PREMIER Bank invests in employee development through structured programs, including comprehensive with classroom instruction and online modules designed to equip new hires with essential skills in banking operations and . The bank also offers paid internships that provide hands-on experience and interactions with executives and , fostering professional growth for participants. Additionally, employees access free financial education classes covering topics such as budgeting, first-time homebuying, and , which support both personal and career advancement. Retention efforts emphasize a "people-first" approach, with company leadership prioritizing long-term employee care over mere recruitment, viewing staff as the primary asset. This is reflected in high employee engagement, as evidenced by 85% participation from bank employees and 83% from PREMIER Bankcard staff in a 2019 internal survey on corporate culture. The PREMIER Way, a set of shared values guiding interpersonal treatment and decision-making, underpins the workplace environment, complemented by benefits like 401(k) plans, profit sharing, and paid volunteer hours to encourage community involvement and job satisfaction. In 2024, 99 employees marked work anniversaries, highlighting sustained tenure amid a competitive labor market. Wellness initiatives and recognition programs further bolster retention by addressing physical, mental, and professional needs, contributing to the bank's ranking among top banks to work for. External reviews indicate moderate satisfaction, with Glassdoor ratings averaging 3.8 out of 5 and 50% of employees recommending the employer based on anonymous feedback from 135 reviews. These strategies align with broader industry trends where compensation alone insufficiently curbs turnover, underscoring the role of and development in maintaining workforce stability.

Internal Recognition Programs

First Premier Bank maintains several internal recognition programs designed to reward employee performance and tenure, emphasizing surprise elements and tangible incentives to foster engagement. These include ad hoc awards such as surprise bonuses, gift cards, Apple watches, televisions, and wireless headphones for exemplary work, often announced at quarterly staff meetings. A core component is the milestone anniversary program, which annually honors employees reaching service benchmarks of 20, 25, 30, 35 years or more. In 2023, nearly 70 employees were recognized through this initiative, with similar events held in subsequent years featuring personalized acknowledgments and cash awards; for instance, in one event, Chairman Denny Sanford awarded $1,000 to each qualifying employee. The bank integrates recognition with celebratory events to mark collective successes, including private concerts, outdoor activities, car giveaways like Chevrolet Camaros valued at approximately $16,000 in a 2018 drawing, and themed outings such as a event featuring with opportunities to win trips. These programs extend to morale-boosting gestures, such as $50 gift cards to local restaurants distributed during challenging periods like the in 2020. Such initiatives contribute to the bank's repeated inclusion in "Best Banks to Work For" rankings, where they are credited with enhancing through a culture of appreciation, though external reviews note variability in perceived benefit generosity.

Community Involvement

Philanthropic Initiatives

First PREMIER Bank engages in philanthropy through corporate donations, sponsorships, and employee giving programs focused on communities, including Sioux Falls, Watertown, Madison, Dakota Dunes, and Huron. The bank prioritizes support for non-profit organizations addressing local needs, with significant contributions channeled via structured campaigns and direct grants. A primary focus is initiatives, where First PREMIER Bank and its employees rank among the largest donors in served areas. Combined giving exceeded $1.53 million to chapters in these communities during a recent campaign. In the Sioux Empire effort, the bank pledged $1 million—the largest business and employee gift recorded for that organization—demonstrating sustained commitment to regional welfare programs. This places First PREMIER Bank in the top tier of corporate supporters, as recognized by the Sioux Empire United Way's Corporate Heart Club for contributions over $100,000 annually. Additional initiatives target children, families, and cultural preservation. The bank donates to organizations like the Children's Home Society and local zoos, including the Great Plains Zoo in Sioux Falls and Bramble Park Zoo, to bolster family-oriented community assets. In arts and culture, First PREMIER Bank supported the restoration of cinema in Downtown Sioux Falls with a $3.5 million contribution, aiding the revival of historic screening venues. These efforts reflect targeted giving rather than broad endowments, often involving employee volunteerism alongside financial support.

Educational and Workforce Programs

First PREMIER Bank provides educational scholarships to high school seniors in its communities, awarding $2,000 each to recipients who demonstrate community involvement and maintain a deposit account with the bank. In 2025, the bank selected 36 students for these community and employee scholarships, totaling $72,000 in funding. Employee scholarships extend to part-time workers pursuing higher education, combining $2,000 awards with paid employment opportunities at qualified partner schools. The bank supports workforce development through paid internships offering hands-on experience in , targeting students for real-world skill-building and networking. These programs emphasize practical , with nearly 40 interns participating in 2025 sessions that include components. Additionally, First PREMIER contributes to broader initiatives like the Build Dakota Scholarships, a public-private partnership with marking its 10th anniversary in 2024, aimed at filling technical jobs with local talent. In STEM education, the bank pledged $100,000 over five years in January 2025 to the Davis-Bahcall Scholars Program at the , focusing on inspiring future scientists and engineers. It also donated $50 million to the Freedom Scholarship endowment, South Dakota's inaugural public-private education fund, to enhance access to technical and readiness. First PREMIER backs programs like Career Connections for youth preparation and deploys employees as volunteers in to teach basics. These efforts align with the bank's stated priority of investing in technical education to expand regional capacity.

Local Economic Contributions

First PREMIER Bank, headquartered in Sioux Falls, South Dakota, employs over 2,000 individuals across its 14 locations in eastern , contributing significantly to local employment in banking, , and related sectors. This workforce supports the regional economy through payroll taxes, consumer spending, and professional services, with the bank's operations fostering job stability in a state where play a key role in non-agricultural employment. In April 2021, the bank opened a new five-story in downtown Sioux Falls, representing a substantial capital investment aimed at modernizing facilities and serving as a gateway to the city's business district. This development enhanced local , attracted related commercial activity, and underscored the bank's commitment to reinvesting in Sioux Falls after 35 years of operations there. The bank's $1.8 billion loan portfolio demonstrates responsiveness to local credit needs, with lending activities evaluated positively under the for promoting economic development in assessment areas like Sioux Falls. As of 2019, First PREMIER maintained prior-period community development investments totaling approximately $1.1 million, directed toward initiatives that bolster regional business growth and housing. Through a 25-year, $20 million agreement signed prior to the 2014 opening of the , the bank has supported a major venue hosting concerts, sports, and events that generate substantial economic activity in Sioux Falls. For instance, ' nine sold-out shows in 2017 alone produced an estimated $20 million in local impact via tourism, hospitality, and vendor spending, with the center attracting over three million visitors by 2019 and contributing to net operating income exceeding $2 million annually.

Recognition and Achievements

Industry Awards

In 2020, the holding company for First PREMIER Bank was ranked by Market Intelligence as the best-performing large U.S. , based on metrics including return on average assets, , and loan growth. PREMIER Bankcard, the bank's division, received four Stevie Awards in 2024 for achievements in sales and , including Gold for Contact Center of the Year, Silver for Customer Service Department of the Year, Bronze for Customer Service Success Story, and People's Choice Stevie Award, as announced at the 18th annual Stevie Awards gala in on April 12. In October 2025, PREMIER Bankcard was named winner of the Excellence in Innovation category at the Experian Vision Awards, recognizing advancements in financial services technology and data utilization.

Customer Service Accolades

PREMIER Bankcard, the credit card issuing division of First PREMIER Bank, has earned recognition through the Stevie Awards for Business, an international program honoring achievements in customer service and sales. In 2024, PREMIER Bankcard received a Gold Stevie Award for Customer Service Department of the Year, two Silver Stevie Awards for Customer Service Management Team of the Year and Customer Service Team of the Year, a Bronze Stevie Award, and a People's Choice Stevie Award, all highlighting excellence in handling customer inquiries for its U.S.-based contact centers. These awards build on prior honors, including multiple Stevie recognitions for contact center operations and front-line service teams, with the organization accumulating at least three Silver and three Bronze Stevie Awards historically for categories such as Contact Center of the Year and Customer Service Department of the Year. The Stevie Awards evaluate entries based on criteria like in service delivery, response times, and agent training, with PREMIER Bankcard's submissions emphasizing its domestic staffing model serving subprime cardholders. No independent third-party surveys, such as customer satisfaction rankings, have listed First PREMIER Bank or PREMIER Bankcard among top performers in banking as of 2025, with accolades primarily self-nominated through programs like the Stevies. The bank's internal emphasis on recognition aligns with these wins, as its customer care operates extended hours—7 a.m. to 9 p.m. CT weekdays and limited weekends—to support high-volume calls from its card portfolio.

Workplace Rankings

First PREMIER Bank has been recognized multiple times by American Banker magazine as one of the Best Banks to Work For, in partnership with Best Companies Group, which conducts employee satisfaction surveys focusing on factors such as workplace culture, benefits, and . The bank earned this distinction for the tenth consecutive year in 2024, following inclusions in prior years including 2023 (ranked 71st out of 90 participating banks). On employee review platforms, First PREMIER Bank receives average to above-average ratings. As of recent data, users rate the company 3.8 out of 5 stars based on 146 reviews, with sub-scores of 3.4 for work-life balance, 3.6 for culture and values, and 3.5 for career opportunities; in Sioux Falls specifically, the rating is 3.6 from 82 reviews. Indeed reports a 3.7 out of 5 rating from 203 reviews, with employees citing competitive pay and supportive as strengths alongside criticisms of high-pressure sales environments in certain roles. These platforms aggregate anonymous feedback, which can reflect individual experiences but may skew toward dissatisfied respondents due to self-selection bias in reviews.

Early Compliance Challenges

In the early , as First Premier Bank pivoted toward issuing subprime cards to high-risk borrowers, it encountered initial regulatory hurdles related to marketing disclosures and account facilitation practices. The bank's advertisements often highlighted attractive terms such as credit limits up to $2,000 and introductory APRs as low as 9.9%, but in practice, applicants faced immediate deductions for upfront fees totaling $178 (including and annual charges), resulting in effective starting limits of $250–$300. These practices drew scrutiny for inadequate transparency under state statutes. A pivotal early challenge materialized in 2005 when the Attorney General's office investigated First Premier's role in processing payments for fraudulent operations via unauthorized debits from consumer accounts. The bank agreed to enhanced protocols, including proactive screening of high-risk merchants and transaction monitoring, to prevent facilitation of without admitting liability. This action underscored compliance pressures on banks handling third-party payment processing amid rising and scam prevalence. The most significant early resolution came in July 2007 with a settlement by the New York , who alleged violations of Executive Law § 63(12), General Business Law Article 22-A, and Law Article 10 through misleading solicitations and premature billing before card activation. First Premier committed to $4.5 million in potential restitution, a $100,000 , and $5,000 in investigative costs, alongside mandates for clear disclosures and no collection on unactivated accounts. The agreement, reached without admission or denial of wrongdoing, reflected broader pre-CARD Act tensions over subprime product transparency, as federal rules at the time permitted such structures but states enforced stricter standards. These incidents highlighted First Premier's adaptation struggles to varying state-level oversight while scaling unsecured credit access for underserved segments, prompting internal policy refinements in disclosure and risk assessment to mitigate future actions. No federal enforcement actions, such as FDIC cease-and-desist orders, were publicly documented during this period, though the events foreshadowed intensified scrutiny post-2008 financial crisis.

Payday Loan and Arbitration Disputes

In the early 2010s, First Premier Bank faced multiple class-action lawsuits alleging its role as an originating depository financial institution (ODFI) facilitated illegal payday loans by processing automated clearing house (ACH) debits for online lenders operating in states where such high-interest loans violated usury laws. Plaintiffs claimed the bank conspired with lenders under the Racketeer Influenced and Corrupt Organizations Act (RICO), enabling evasion of state regulations by relying on South Dakota's permissive banking environment for federal preemption arguments. These suits centered on loans with annual percentage rates exceeding 700% in some cases, targeting borrowers in jurisdictions like New York and Georgia. A prominent case, Moss v. First Premier Bank (filed 2013 in the Southern District of New York), involved plaintiff Deborah Moss, who obtained three payday loans from SFS, Inc., totaling approximately $975, with First Premier serving as ODFI for one transaction despite New York's cap of 16%. The loan applications included arbitration clauses mandating disputes be resolved exclusively before the National Arbitration Forum (NAF), waiving class actions and jury trials. First Premier, as a non-signatory, moved to compel under theories of equitable , arguing the clauses extended to related third-party claims. The district court denied the motion, citing the NAF's unavailability for consumer cases since 2009 due to prior settlements over arbitrator bias favoring businesses. The Second Circuit affirmed in August 2016, holding the clause's explicit NAF requirement—without provision for substitution—rendered it unenforceable, as the parties intended a specific forum integral to the agreement's mutuality. Similarly, in Flagg v. First Premier Bank (N.D. Georgia, filed 2014), plaintiff Lisa Flagg alleged the bank processed debits for loans originated by First International Bank & Trust (), with effective rates up to 791%, in violation of Georgia's payday lending ban. The loan agreement's provision, governed by law, required individual before a "qualified arbitrator" but was tied to the originating bank's terms. First Premier sought enforcement as a third party, but the district court denied, finding insufficient to bind Flagg directly and in the waiver of judicial remedies for systemic claims. The Eleventh Circuit affirmed in an unpublished February 2016 opinion, emphasizing that federal law does not compel where state contract defenses like apply without overriding . These rulings highlighted tensions in enforcing arbitration clauses against banks in "rent-a-charter" schemes, where out-of-state institutions allegedly exploit federal banking powers to bypass local caps, though subsequent defenses led to dismissals or settlements in related 2013-initiated RICO actions by 2025. Critics of the suits, including bank representatives, contended that ODFI services constitute neutral payment processing protected under the and Office of the Comptroller of the Currency guidelines, absent direct lending involvement. No criminal charges resulted, and the cases underscored 's limitations when forums dissolve or clauses lack flexibility, prompting some lenders to revise terms post-NAF.

Credit Card Regulation Cases

In 2011, First Premier Bank and Premier Bankcard, LLC filed suit against the (CFPB) and the Board, challenging an interpretation of Regulation Z under the that expanded restrictions on fees charged before or within the first year of account opening. The Act limits such fees to 25% of the initial to protect consumers from excessive upfront costs, particularly in . First Premier contended that its card programs, which imposed high participation and processing fees prior to account activation—often resulting in effective initial limits under $300 despite advertised limits up to $2,000—complied with the statute, as the fees preceded formal account opening and thus fell outside the regulated period. On October 18, 2011, the U.S. District Court for the District of granted a preliminary , ruling that the had exceeded its statutory authority by deeming pre-opening fees subject to the cap, describing the expansion as arbitrary, capricious, and inconsistent with the Act's focus on post-opening billing cycles. The injunction temporarily barred the CFPB from enforcing the broader fee interpretation against First Premier's programs, preserving access to for subprime borrowers who might otherwise be excluded from traditional lending. While a final resolution on the merits was not publicly detailed in subsequent federal dockets, the case influenced ongoing debates over regulatory scope, contributing to the CFPB's amendments clarifying fee calculations but affirming limits on total charges in the first year without retroactively invalidating pre- structures. First Premier maintained that its fee-disclosure practices aligned with requirements, emphasizing that consumers received clear terms upon application, though critics argued the model prioritized fee revenue over sustainable extension. Earlier, in July 2007, the New York settled with First Premier over allegations of deceptive marketing under state laws, including misleading advertisements claiming "no processing fees" while charging up to $178 in upfront fees and inflating advertised limits. The settlement required First Premier to pay $4.5 million in consumer restitution, a , and $5,000 in investigative costs, alongside mandates for accurate disclosures of fees, risks, and net available (often below after deductions). This action predated federal CARD Act reforms but highlighted recurring scrutiny of subprime issuers' practices, where high fees could consume most of the line before usage, potentially exacerbating debt cycles for low-income applicants. No federal enforcement actions by the CFPB directly targeting First Premier's fee structures were concluded post-2011, though the bank continued to face private litigation alleging related disclosure failures under statutes like the .

Criticisms and Market Perspectives

High-Fee Practices and Consumer Complaints

First Premier Bank's credit cards, primarily targeted at subprime borrowers, incorporate multiple upfront and ongoing fees that significantly reduce available credit. For instance, the Platinum Mastercard imposes a one-time account program fee of up to $95, an annual fee of $75, and monthly servicing fees of $6.25 after the first year, alongside $25 over-limit and late fees. These charges often consume a substantial portion of the initial credit limit—such as $200 to $300—leaving borrowers with minimal usable credit while accruing debt equivalent to the fees paid. Critics, including consumer advocacy analyses, argue this structure functions as a fee-extraction mechanism rather than genuine credit access, with effective APRs exceeding 36% compounded by fee burdens. Consumer complaints against the bank frequently center on these fees, unauthorized charges, billing disputes, and aggressive collection practices. The (CFPB) has received numerous filings related to First Premier's products, including allegations of deceptive fee disclosures and difficulties in resolving account errors. Independent review aggregators report low satisfaction: rates Premier Bankcard at 1.1 out of 5 stars based on over 1,000 reviews as of 2025, with users citing "numerous fees" and inability to build credit due to fee deductions. Similarly, the logs hundreds of complaints annually, many involving fee-related disputes and claims of inaccurate credit reporting. In response to regulatory scrutiny, First Premier entered a 2010 settlement with the New York , agreeing to clearer fee disclosures and limits on certain charges, though core practices persisted. Borrowers have pursued and class actions, with platforms like FairShake reporting average resolutions of $977 per fee dispute in favor of consumers, highlighting systemic issues in fee application. Despite these, the bank's model endures, as subprime issuers face fewer incentives to alter high-margin fee structures absent broader CARD Act enforcement. Empirical data from CFPB analyses underscore that such cards yield limited net benefits for users, with fees often outpacing interest charges in revenue generation for issuers like First Premier.

Subprime Access Benefits and Risks

Access to subprime credit products from First Premier Bank, such as their unsecured and secured offerings, enables individuals with poor or limited credit histories to obtain that traditional prime lenders deny, potentially serving as an entry point for . These cards report payment activity to major credit bureaus, allowing responsible users—those maintaining low balances and on-time payments—to demonstrate creditworthiness over time, which can lead to improved scores and future access to lower-cost borrowing. on early-life credit access indicates that initial borrowing opportunities, even at higher costs, correlate with long-term gains in capacity and credit scores for some cohorts, as negative shocks to access in youth result in persistent declines otherwise. However, the structure of First Premier's subprime cards introduces substantial risks, primarily through layered fees that diminish usable limits and amplify costs. Unsecured variants often impose upfront program fees exceeding $200, monthly participation charges of $6.95 to $9.95, and annual fees, effectively reducing an initial $300 limit to under $100 after deductions, while charging a uniform 36% APR regardless of usage. This fee-heavy model results in unsecured subprime cards costing borrowers an average of $400 more annually than comparable secured alternatives from the same issuer. High default rates among subprime borrowers—evident in broader data where 22% of those with subprime scores exhibit patterns consistent with strategic default—exacerbate outcomes, as issuers like First Premier respond with penalty rates, late fees, and reporting that can further impair scores for delinquent users. Causal analysis reveals selection effects: subprime applicants are inherently higher-, with insufficient income or habits predisposing them to payment shortfalls, making sustained credit improvement unlikely without behavioral changes; studies show subprime transitions yield higher dissatisfaction and default probabilities compared to prime borrowers. While First justifies elevated as the "cost of " for serving this segment, from complaint aggregators highlight frequent reports of fee-induced overextension, where initial access devolves into cycles of minimum payments that accrue interest without principal reduction. Overall, empirical outcomes favor cautious use for credit-building over reliance for , as unrestricted subprime access often correlates with wealth erosion rather than smoothing, per analyses of consumption and default patterns.

Empirical Outcomes for Borrowers

Empirical data on outcomes for First Premier Bank borrowers, primarily holders of its subprime cards issued via PREMIER Bankcard, reveal a pattern of limited usable , rapid debt accumulation, and elevated default rates. These cards target individuals with credit scores often ranging from 300 to 500, offering initial limits as low as $250 but deducting substantial upfront fees—such as $95 program fees, $29 account setup charges, and $48 annual fees—that leave borrowers with approximately $72 in available at inception. Ongoing monthly participation fees of $6 further erode access, contributing to scenarios where modest spending quickly leads to indebtedness exceeding the original limit; for instance, one borrower who spent $85 accrued $320.81 in total obligations including fees. Delinquency and default metrics indicate poor repayment performance for a majority. In a 2011 affidavit filed by Premier Bankcard CEO Miles K. Beacom during litigation against the , 40% of all fees, interest, and charges owed to the bank were reported as uncollected. Independent industry analysis, referenced in contemporaneous reporting, pegged the overall default rate above 50%, reflecting the high-risk profile of the borrower pool. Such rates imply that defaults—triggering negative reporting—likely hinder long-term credit recovery for many, as repeated cycles of fee extraction and nonpayment compound financial strain rather than foster rebuilding. Regulatory scrutiny has highlighted these risks, with the in 2003 mandating First Premier to halt expansion of issuance to borrowers scoring below 660 until implementing improved practices, citing inadequate assessment of repayment ability. While the bank's products enable credit access denied by prime lenders, potentially aiding emergency needs or payment history development for disciplined users, no issuer-specific longitudinal studies quantify gains or successful tier migrations; broader subprime card data show variability, with some borrowers advancing tiers amid economic recovery but defaults predominating in downturns. Overall, the fee structure and default prevalence suggest net adverse outcomes for most, prioritizing revenue from nonpayment over sustainable borrowing.

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