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Mweb (officially Mweb (Pty) Ltd and stylized as mweb) is an internet service provider (ISP) based in Cape Town, South Africa.[4]

Key Information

Founded in 1997, Mweb is now a subsidiary of fellow South African ISP, Webafrica.[5]

History

[edit]

As one of the first Internet Service Providers in South Africa, Mweb launched dial-up internet in South Africa with the Big Black Box, in 1997, which was issued with a copy of tech expert Arthur Goldstuck's Hitchhiker's Guide to the Internet,[6] the bestselling tech book in South Africa at the time.

In 2004 Mweb launched Polka, a low cost ISP.[7] A year later, the South African division of Italian-owned ISP Tiscali was acquired by Mweb.[8]

In 2006 its 3G mobile data offerings were launched and the company resold products from two of SA's largest mobile networks.[9] The company was later first to launch Uncapped ADSL in South Africa, in 2010,[10] and brought the global Fon WiFi network[11][12][13] to South Africa in 2014.

Also in 2014, Mweb launched its first fiber-to-the-home packages.[14] In 2015, the company was restructured to focus mainly on the residential and small business market. In addition the company sold its Mweb Business, Optinet and core network assets divisions to Internet Solutions,[15] a division of Dimension Data.

In December 2016, Internet Solutions announced that it had entered an agreement with Naspers to acquire Mweb pending approval by the South African competition authorities.[16][17] On 9 May 2017, it was announced that the South African competition authorities approved the proposed acquisition of Mweb with 31 May 2017 being the effective date of the sale.[18][19]

In July 2017, Mweb launched a selection of LTE Advanced products in partnership with Rain, a fixed wireless broadband provider.[20][21]

Company structure

[edit]

Mweb is owned by Webafrica. The ISP operates nationally, with its headquarters in Cape Town.

Retail stores

[edit]

The company initially had five retail stores. The retail stores were closed at the end of March 2016, opting to move all of their sales online.[22]

See also

[edit]

References

[edit]
Revisions and contributorsEdit on WikipediaRead on Wikipedia

MWEB

View on Grokipedia
from Grokipedia
Mimblewimble Extension Blocks (MWEB) is an optional and upgrade to the , enabling users to conduct confidential transactions on a parallel extension block while preserving compatibility with the transparent main chain. Activated via a soft fork on May 19, 2022, at block height 2,265,984, MWEB integrates the Mimblewimble protocol—originally proposed in 2016—to hide transaction amounts, sender and receiver identities, and other details using cryptographic commitments and proofs, thereby enhancing user privacy and coin fungibility. The protocol builds on Litecoin Improvement Proposal (LIP) 0003, introduced in November 2019, which combines Mimblewimble's transaction aggregation and cut-through mechanisms with extension blocks—a concept proposed by Johnson Lau in 2017—to create a sidechain-like structure secured by 's proof-of-work consensus. Users opt in by "pegging" (LTC) from the main chain to the MWEB extension block, where transactions are processed (every 2.5 minutes) and higher throughput, before optionally pegging out back to the base layer. This design reduces blockchain bloat by eliminating unnecessary transaction history and enables features like CoinJoin mixing without requiring sender-receiver coordination. MWEB addresses key limitations of Litecoin's original transparent , such as of transaction histories, by employing Pedersen commitments for amount blinding and range proofs to ensure validity without revealing values, making LTC more interchangeable and resistant to analysis. As of October 2025, adoption has grown to a record approximately 280,000 LTC locked (about 0.4% of circulating supply) but remains niche, positioning Litecoin as a pioneer in optional layers among major cryptocurrencies. Developed primarily by Burkett with support from the Litecoin Foundation and community funding, the upgrade represents the most significant evolution of the network since its inception in 2011.

History

Founding and early development

MWEB was established in 1997 by MIH Limited, a of , in , , as one of the country's first internet service providers focused on delivering consumer dial-up access to homes and businesses. This launch came at a time when internet penetration in was minimal, with the sector dominated by limited fixed-line under the control of the state-owned Telkom. A pivotal moment in MWEB's early development was the introduction of the "Big Black Box" dial-up package in 1997, which bundled hardware, software, and unlimited for a flat fee, positioning it as South Africa's first mass-market offering. This innovative product simplified access for non-technical users and rapidly gained traction, despite the era's constraints such as slow connection speeds and high telephone line costs. MWEB faced significant early challenges, including South Africa's underdeveloped infrastructure and intense from Telkom, which held a monopoly on fixed-line services until partial in the late . These factors limited bandwidth availability and increased operational costs for independent ISPs like MWEB, yet the company achieved substantial subscriber growth, reaching approximately 250,000 users by 2000. Key milestones in the late 1990s included the rollout of services, which became a core feature of MWEB's dial-up subscriptions, enabling users to communicate digitally for the first time. The provider also introduced basic web hosting options, allowing small businesses and individuals to establish an online presence amid the growing popularity of the . These additions helped solidify MWEB's role in popularizing internet adoption in during its formative years.

Growth and diversification

Following the acquisition of Tiscali South Africa in 2004 for R320 million, MWEB completed the merger integration in 2005, meeting regulatory conditions set by the Competition Tribunal that ensured no adverse effects on competition while allowing the combined entity to expand its market presence. This integration from 2006 to 2010 enabled MWEB to consolidate customer bases, with Tiscali previously ranking as the second-largest ISP behind MWEB, facilitating organic and acquisitive growth in a competitive dial-up and early landscape. Amid rising demand for mobile connectivity, MWEB introduced mobile data services in 2006, reselling offerings from major networks like and MTN to provide wireless and diversify beyond fixed-line services. In 2010, MWEB launched uncapped packages starting at R219 per month for home users, marking South Africa's first affordable cap-free option and disrupting the market dominated by metered plans from incumbents like Telkom. This innovation, which included to manage , quickly gained traction, with over 50% of MWEB's customers migrating to uncapped services within months and attracting more than 70,000 new uncapped subscribers by year-end, significantly boosting overall adoption of high-speed in residential and segments. MWEB entered the fiber-to-the-home (FTTH) market in through a partnership with Vumatel, initially rolling out uncapped services in urban areas like Parkhurst, , where 240 homes were connected by November and plans targeted 250 more by early December. Pricing started at R399 for 4Mbps uncapped, scaling to R2,099 for 1Gbps, with month-to-month contracts and future capped options from R319 for 50GB; MWEB also announced intentions to partner with Openserve for broader urban coverage in cities like and , positioning itself as a key player in next-generation fixed . In 2015, MWEB sold its Business, Optinet Network, and Optinet Service divisions to Dimension Data (via Internet Solutions) in a transaction approved by the Competition Tribunal, allowing the company to streamline operations and refocus resources on consumer internet services while limiting potential job impacts to 35 retrenchments over 18 months. This divestiture supported MWEB's strategic shift toward retail innovations amid evolving market demands.

Ownership changes and recent developments

In early 2016, MWEB announced the closure of its five retail stores across by the end of March, transitioning to a fully online sales model to reduce operational costs and streamline customer acquisition. This strategic pivot aligned with broader industry trends toward digital channels, allowing the company to allocate resources more efficiently toward service enhancements. In December 2016, Internet Solutions—a subsidiary of Dimension Data—entered an agreement to acquire MWEB from , with the transaction finalized in May 2017 for approximately R130 million. The acquisition facilitated MWEB's integration with Internet Solutions' robust backend infrastructure, enabling improved network reliability and scalability for services. This ownership shift positioned MWEB within a larger enterprise ecosystem while preserving its brand as a dedicated ISP. As part of its post-acquisition developments in , MWEB launched LTE-Advanced products in partnership with , a provider, to extend connectivity to rural and underserved regions. These offerings leveraged 's LTE-A network for higher speeds and broader coverage, marking a key adaptation to South Africa's uneven landscape. By 2023, ownership transitioned again when Dimension Data, through Internet Solutions, sold MWEB to Webafrica for an undisclosed amount, with the deal receiving Competition Commission approval in October subject to conditions aimed at maintaining competitive pricing and market access for smaller ISPs. The acquisition, which did not include MWEB's business division, effectively doubled Webafrica's scale by incorporating over 300 MWEB employees and its established customer base. Following the 2023 merger, Webafrica and MWEB together served a combined 500,000 customers, with ambitions to reach 1 million subscribers within three years through expanded fibre network coverage and operational synergies. This growth strategy emphasized infrastructure investments to capitalize on South Africa's accelerating demand for high-speed internet. In April 2024, Webafrica and MWEB announced the merger of their operations to leverage combined strengths, while maintaining separate brands. In October 2025, MWEB vacated its long-time offices in Parow, Cape Town, transitioning all staff to remote work after selling the property to the City of Cape Town.

Products and services

Fixed broadband offerings

MWEB provides legacy fixed-line services through technologies, primarily utilizing Telkom's copper infrastructure for stationary in areas without fibre availability. These services offer uncapped plans with speeds starting at 5Mbps , catering to basic browsing, , and streaming needs. For offerings, entry-level uncapped plans include a 5Mbps /1Mbps option at R299 per month, while higher tiers such as 10Mbps reach R399 per month, with no separate voice line required, saving up to R200 monthly compared to bundled services. These plans are subject to a fair usage policy (FUP) for Lite and Standard uncapped variants, where excessive usage over a 30-day rolling window—typically hundreds of gigabytes—triggers throttling to reduced speeds (e.g., 1-2Mbps) until consumption normalizes; Premium uncapped plans avoid such thresholds, and nighttime usage (midnight to 8 a.m.) is excluded from calculations to encourage off-peak . In parallel, MWEB's fibre-to-the-home (FTTH) services represent the core of its modern fixed broadband portfolio, delivered via partnerships with infrastructure providers including Vumatel, Openserve (Telkom), Frogfoot Networks, Octotel, and MetroFibre, offering symmetrical speeds from 25Mbps up to 1Gbps for high-demand activities like 4K streaming, gaming, and . As of November 2025, postpaid uncapped plans include entry-level options such as 25/25Mbps at R395 per month (promotional, Octotel) or R479 (MetroFibre), and 30/30Mbps at R395 (Vumatel) or R399 (Openserve), with higher tiers up to 1Gbps available at varying prices depending on the network, all on month-to-month contracts without data caps in most cases, though some networks apply FUP thresholds leading to temporary throttling during congestion. Prepaid FTTH variants provide flexibility with no contracts, starting at 20Mbps (pricing subject to current offers). Coverage for these fixed broadband services emphasizes urban and peri-urban regions, with FTTH availability concentrated in (e.g., , ), the (, surrounding suburbs), and (, ), covering over 1 million homes collectively across partner networks as of 2025; users can check specific addresses via MWEB's interactive coverage map. remains more widespread in legacy areas but is being phased toward fibre where possible. Installation for FTTH typically takes 7-14 days after order confirmation, including free setup by the network operator (valued at up to R2,732 for Vumatel), a one-time R249 fee, and provision of a free-to-use router, ensuring seamless without ongoing hardware costs.

Mobile broadband offerings

MWEB provides wireless mobile internet solutions through LTE and -ready plans, designed for users seeking portable connectivity on the go via SIM-only options and device bundles. These offerings leverage partnerships with MTN and Telkom networks to deliver uncapped data access, emphasizing flexibility without long-term contracts. Key plans include the LTE SIM-only package on the Telkom network, offering up to 10Mbps speeds for R339 per month, suitable for insertion into compatible portable devices like hotspots. For users needing a complete setup, the MTN-based + Router bundle provides up to 15Mbps uncapped access at R419 per month, including a free-to-use router, though it is location-locked for optimal fixed use but adaptable for mobility with additional hardware. Device bundles feature portable options such as the MF935 router, supporting LTE download speeds up to 150Mbps for on-the-move connectivity across up to 32 devices. Coverage extends nationally through MTN and Telkom's extensive , enabling reliable service in urban and select rural areas, with dependent on signal strength and device placement. All plans incorporate fair usage policies to manage high-data consumption, ensuring network stability without out-of-bundle charges, and support no-contract for immediate portability. 5G-ready options enhance these services with potential for faster speeds and lower latency where available, targeting evolving mobile needs in major cities.

Value-added services

MWEB provides a range of value-added services that complement its core connectivity offerings, enhancing through tools for online presence, communication, , and . These services leverage the reliability of MWEB's infrastructure to deliver integrated solutions for both personal and business users. Web hosting and services enable customers to establish and manage online efficiently. MWEB offers shared hosting plans powered by for user-friendly control, with storage options starting at 1GB for R29 per month and scaling to 5GB for R99 per month, including features like unlimited traffic, free SSL certificates, and support for one and database per plan. Higher tiers provide up to 60GB storage and additional mailboxes, while includes a free .co.za domain for the first year on select packages, facilitating easy setup for small businesses and individuals. VoIP telephony integrates seamlessly with MWEB's broadband bundles, allowing voice calls over the without traditional phone lines for cost savings and portability. The service offers unlimited free calls to other MWEB Voice Calling numbers, discounted rates for local calls to South African landlines and mobiles, and international options starting at R0.14 per minute to destinations like the , all accessible via a or desk phone with HD quality, , and . Pricing begins at R69 per month for the standard package, making it an affordable enhancement for bundled users. Internet security products protect users from online threats, with bundles including and available through partnerships with leading providers. MWEB's offering provides real-time protection, defense, a safe VPN, and to monitor and restrict children's online activity, priced at R45 per month after a 30-day free trial and compatible across Windows, Mac, iOS, and Android devices. Additional options like are accessible via MWEB's security suite, emphasizing comprehensive device safeguarding up to 75GB of cloud backup. Email services support professional communication with custom domain integration through hosting plans and standalone premium mailboxes featuring enhanced storage and security. The Premium Mailbox provides 10GB of basic (upgradable to 50GB), encrypted access across devices, built-in calendars, and advanced spam and filters to block threats like viruses and , available for R59 per month. These features ensure reliable, secure management with auto-responses and collaboration tools, tailored for users seeking beyond-basic connectivity.

Corporate affairs

Ownership and governance

MWEB has been a of Webafrica since its acquisition by the company from Dimension Data in 2023, with the transaction approved by the South African Competition Commission in October of that year. As part of the integration, Webafrica has merged operations with MWEB, including shared back-office functions, while maintaining separate brands to leverage complementary strengths. Historically, MWEB was founded in 1997 by and remained under its ownership until 2017, when it was sold to Internet Solutions, a of Dimension Data. MWEB's governance is overseen by Webafrica executives as its parent company, ensuring alignment with broader corporate objectives while adhering to regulatory requirements. The 2023 acquisition was subject to conditions imposed by the Competition Commission to safeguard public interest, including commitments to avoid employee retrenchments for two years post-merger, support for historically disadvantaged persons through job creation and supplier development for HDP-owned SMMEs, and maintenance of an existing employee share participation structure. These measures comply with South Africa's , promoting fair market practices in the ISP sector without substantially lessening competition. Key leadership includes Lizette Loxton, who serves as MWEB's , a role she assumed following her appointment as acting co-CFO in 2022. Loxton joined MWEB in 2006 as a management accountant and advanced to financial manager for planning and analysis, where she has contributed to budgeting, forecasting, and strategic financial oversight since at least 2017. Her responsibilities encompass guiding the company's financial strategy amid ownership transitions and operational integrations.

Operations and infrastructure

MWEB's network infrastructure relies on partnerships with fibre network operators Openserve and Vumatel for the last-mile delivery of fixed broadband services. These collaborations allow MWEB to access the operators' fibre optic infrastructure, where they handle cable deployment and on-site installations in covered areas throughout South Africa. For mobile broadband offerings, MWEB partners with MTN to leverage their LTE and 5G networks for last-mile connectivity and service activation. This arrangement enables MWEB to provide wireless internet without owning the underlying mobile infrastructure, with MTN managing setup and coverage verification. To optimize performance and reduce latency, MWEB engages in peering agreements with other South African ISPs, including Telkom. These bilateral arrangements facilitate direct traffic exchange, resulting in latency improvements to under 50 milliseconds for affected connections and enhancing overall network efficiency. MWEB utilizes data centers in for hosting services and ensuring operational redundancy. These facilities support critical backend functions like data storage and service reliability, with the Cape Town site providing geographic diversity to mitigate risks from outages in other regions. Following the closure of its physical retail stores in 2016, MWEB transitioned to a fully digital operational model, emphasizing online customer acquisition and streamlined backend processes. This shift enabled greater efficiency in service delivery, including the implementation of automated provisioning systems that accelerated new activations, such as the LTE-Advanced rollout completed in just 10 days. As of October 2025, MWEB has transitioned to a fully remote workforce, vacating its physical offices in . MWEB operates with approximately 300 employees, primarily dedicated to , network operations, and functions. This compact structure supports the company's focus on digital efficiency and infrastructure management.

Customer service and retail

MWEB's retail operations are conducted exclusively through its digital platform at mweb.co.za, enabling customers to browse and purchase fibre, LTE, and other internet packages directly online. The associated self-service portal, accessible via user , supports account management features such as tracking order progress for upgrades or installations, viewing current services, checking account balances, downloading invoices, and accessing personalized offers, with enhancements to the for streamlined billing and support integration as of 2025. Customer support is available through multiple channels, including live chat via the website's bottom-right icon or the , which handles sales, , and billing queries during operating hours: sales from Monday to Friday 07:00–18:00 and Saturdays 08:00–13:00; Monday to Friday 07:30–20:00 and weekends/public holidays 08:00–18:00; and billing Monday to Friday 07:30–20:00 and weekends/public holidays 08:00–18:00. Phone assistance is provided at 087 700 5000 for sales, 087 700 0777 for , and 087 700 2121 for billing, supplemented by the help center at help.mweb.co.za for self-guided troubleshooting and outage information. In line with its shift away from physical locations—following the closure of its five retail stores—MWEB has prioritized online engagement to facilitate seamless interactions and sales. Post-2023, MWEB's integration into the WebAfrica group following the 2023 acquisition contributed to a combined base of approximately 500,000 active subscribers as of late 2023, reflecting growth in fibre-to-the-home services. Following the acquisition, customers raised complaints about service disruptions, including connectivity issues and slower resolutions; MWEB addressed these by maintaining an active network status page for real-time outage monitoring and notifications, allowing users to subscribe for updates on affected areas.

References

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