Hubbry Logo
MyFord TouchMyFord TouchMain
Open search
MyFord Touch
Community hub
MyFord Touch
logo
8 pages, 0 posts
0 subscribers
Be the first to start a discussion here.
Be the first to start a discussion here.
MyFord Touch
MyFord Touch
MyFord Touch
View on Wikipedia
from Wikipedia
The MyFord Touch System's 8" LCD screen, as implemented in a 2011 Ford Edge

MyFord Touch (branded as MyLincoln Touch on Ford's Lincoln brand products,[1] and also known as SYNC 2) is an in-car communications and entertainment system developed by the Ford Motor Company, based on Microsoft technologies. The technology was factory installed with Ford product offerings and was based on the Microsoft Auto 4.0 software platform. It was regarded as the next-generation of Ford Sync. Announced in January 2010, at the Consumer Electronics Show (CES), the technology launched with the 2011 Ford Edge. Reviews of MyFord Touch were overwhelmingly negative. A USB drive, self-installed software upgrade became available in March, 2012; this update was mailed out free-of-charge to all Ford customers, and Ford also offered free installation of the update by any Ford dealer. The update did not address continuing problems with light-touch capacitor switches (on cars so equipped) that control many functions.[2][3][4][5] Several updates have since been released which allowed for more natural speech recognition, simpler Bluetooth pairing, and refinement of the on-screen interface and menus.[6]

Overview

[edit]

MyFord Touch promised to enable drivers of Ford cars to seamlessly integrate nearly all mobile phones, PDAs and digital media players into their cars. Operation of these devices, utilizing advanced Ford Sync functionality, was performed using voice commands, touch-screen inputs, the vehicle's steering wheel, radio controls, Bluetooth and Wi-Fi connectivity. MyFord Touch is also capable of receiving text messages and reading these text messages aloud to occupants of the car.[1]

Fulfillment of the system's promise has fallen short, with thousands of MyFord Touch owners complaining that the system is unreliable, that it crashes without warning, that it fails to respond to commands, and that it fails to integrate with common mobile devices, such as the iPhone. Ford reliability ratings, both by Consumer Reports and J.D. Power, have plummeted because of the defects in the MyFord Touch system, and Consumer Reports recommends that new car buyers not consider Ford or Lincoln models equipped with MyFord Touch or MyLincoln Touch.[3][4][7][8][9][10]

As a stand-alone option, the MSRP for MyFord Touch is $1,000. Purchasers of this option get the MyFord Touch system with two driver-configurable 4.2" color LCD displays in the gauge cluster, one 8" color LCD touch screen in the center stack, a media hub with 2 USB ports, SD card reader, RCA video input jacks and 5-way controls located on steering wheel; Sync voice activated communications and entertainment system (Free three-year pre-paid subscription for 911 Assist, Vehicle Health Reports, traffic reports, GPS-based turn by turn driving directions and information services).[11]

Features

[edit]
  • Voice-Activated Commands: Uses Ford Sync technology to control the climate, audio, phone and navigation features in a hands-free manner through the use of only their voice.
    • On-screen menus accompany voice-activated commands to let the driver see which commands they can use.
  • Traffic, Directions and Information: Visual presentation of Ford Sync traffic, directions and information applications.
    • Traffic Alerts – provided by INRIX.[12]
    • Map-based navigation application via an optional SD card – provided by TeleNav (option can be added later to MyFord Touch but it is not supported by Ford dealers, it requires installing a license).[13]
    • SD card navigation includes services like weather maps, gas prices, and movie listings – via SIRIUS Travel Link.
  • Vehicle Health Report: Vehicle Report provides a personalized online report for the vehicle showing vehicle diagnostics, scheduled maintenance and any recall information. Vehicle Health Report allows users to schedule car service online, directly with the users' preferred car dealer, directly from the personalized online report. (Not available outside North America). This service discontinued on August 1, 2018.
  • 911 Assist: A form of Advanced Automatic Collision Notification, when sensors detect the vehicle has been involved in a collision involving airbag deployment and, on certain vehicles, where the emergency fuel pump shut-off is activated, 911 Assist puts the occupant(s) of the car directly in touch with a 911 operator. 911 Assist provides a 10-second window where occupants have the option to cancel the call before dialing. Where occupants of the car are unable to speak, 911 Assist delivers an emergency message to the 911 operator (Not available outside North America).
  • Internet Connectivity: MyFord Touch provides full Wi-Fi capability. The technology also includes hotspot connectivity enabling other devices to share the MyFord Touch system's internet connection.
    • Supports on-screen and USB-connected keyboards.
    • RSS feed aggregator and text-to-voice reader.
    • In-car Wi-Fi hot-spot capability through USB mobile broadband modem or USB-installed Aircard.
  • Media features:

MyFord Touch availability

[edit]

North America

[edit]

Asia Pacific

[edit]

Australia

[edit]

Europe

[edit]

Criticism

[edit]

Unreliability of the MyFord Touch system has been cited by J.D. Power & Associates as the primary factor contributing to a decline in Ford's standing in the 2011 "Initial Quality Survey" of new car purchasers.[19] The study ranked 2011 Ford vehicles' initial quality in 23rd position, down from fifth position in 2010. The ranking of Lincoln vehicles, a Ford subsidiary that also uses the Touch system branded as "MyLincoln Touch," declined from eighth to 17th place year over year. Consumer Reports recommends that no one consider buying used 2011 Ford Edges equipped with MyFord Touch systems.[20] As Ford has expanded availability of its MyFord Touch system to more vehicles (e.g. the 2013 Ford Flex), Consumer Reports has downgraded its ratings for vehicles so equipped.[5]

Early purchasers of the first generation MyFord Touch system complained that MyFord Touch systems crashed without warning, did not reliably respond to touch commands, and often failed to sync with mobile phones and iPods.[3] The March 2012 MyFord Touch upgrade, addressed some of these performance issues, however even the latest MyFord Touch systems (on the 2013 Ford Flex, for example) use capacitive, rather than standard, switches that lack positive feel and are extremely difficult to use with gloves on.[5]

Initial reception of the March 2012 software upgrade, which overhauled the user interface and addressed many performance issues, has been largely positive. There has since been several incremental software upgrades, addressing some issues that have plagued the system since its introduction, such as touchscreen menu lag and voice recognition commands.[21] However, problems remain, and some owners continue to experience difficulties with the system, even with the new upgrade fully installed. As a result of falling reliability rankings and widespread customer complaints, Ford announced they would extend the warranty on the MyFord Touch system to five years with unlimited miles, up from three years and 36,000 miles.[22] Some owners have expressed their hope that Ford will continue upgrading the MyFord Touch system until it fulfills its original design promises; meanwhile owners must make do with remaining glitches.[4][7][23][24][25]

In order to address the many criticisms on the Microsoft-powered system, Ford decided to use BlackBerry's QNX CAR Platform for Infotainment beginning in 2015, referred to by Ford as Sync 3.[26] This QNX-based system has been shown to be much more responsive and stable.[27] Unfortunately, it does not appear that Ford will allow owners of vehicles with MyFord Touch to upgrade to Sync 3.

End of life

[edit]

Though Ford has yet to confirm when it will officially stop producing software updates for SYNC2, it is evident that it has entered its end-of-life stage. Whilst 3.8 was thought to be the last official version, 3.10 was released to address certain bugs on November 16, 2017, marking over 7 years since an official update - more than cause to classify the software as end-of-life.[28][29] This has not been readily available in Europe, where Ford does not have a customer self-service portal and dealers are not always willing to tamper due to the very slow download times for the update and the low success rates causing total failure of the unit. Only certain technicians are trained to perform the upgrade leading to limited knowledge and natural avoidance in performing the upgrade in case of problems. A service bulletin regarding the software update suggests that unless specific problems are encountered with the device then the software update should not be performed. Once updated it is impossible to downgrade.

With such natural demand, the update has appeared in an unofficial form on most Ford forums and has been successfully installed by many, without any issues.[30]

Discontinuation

[edit]

SYNC2 was officially discontinued as of Q4 2015 and is no longer available as an option to order. New vehicles ordered with the option and built from Q4 2015 onwards were transitioned to the QNX-based SYNC3 system depending on the specific production cycle.[31] Existing stocks were retained for warranty repairs and replacements, particularly for early-model units in the European market that experienced hardware-software synchronization flaws when equipped with dual-zone climate control.

In certain models, the SYNC2 and SYNC3 hardware units are directly interchangeable; however, upgrading from a SYNC2 unit to SYNC3 requires the replacement of the physical USB hub to support CarPlay and Android Auto, as well as a new GPS antenna.[32]

SYNC2 warranty

[edit]

Units that failed while the vehicle was under the original or extended warranty were typically replaced with refurbished SYNC2 hardware, unless repeated failures occurred. Due to the high failure rate of early touch-capacitive screens, Ford issued a specific service bulletin (TSB) allowing for the extension of the warranty on the SYNC2 Application Performance Upgrade (APU) to five years.[33]

Internal dealer communications in late 2015 suggested that in cases of "extraordinary" repeated failure where SYNC2 components were no longer in stock, authorized dealers could facilitate a transition to SYNC3 hardware to ensure vehicle safety and customer satisfaction, particularly regarding the integration of the 911 Assist feature.

See also

[edit]

References

[edit]
[edit]
Revisions and contributorsEdit on WikipediaRead on Wikipedia

MyFord Touch

View on Grokipedia
from Grokipedia
MyFord Touch is an system developed by in partnership with , unveiled at the 2010 Consumer Electronics Show and first implemented in the 2011 as part of the second-generation SYNC technology. It integrates an 8-inch central divided into four quadrants for phone, , , and climate controls, complemented by two 4.2-inch LCD screens in the instrument cluster for customizable vehicle information and media displays. The system emphasizes hands-free operation through voice-activated commands via the SYNC interface, enabling drivers to make calls, send texts, stream media from Bluetooth-paired devices, and access without diverting attention from the road. Key features include seamless integration of mobile phones and players, allowing prioritization of devices for specific functions such as playback or , and support for over-the-air software updates to enhance performance. Designed to bridge the gap between drivers and their digital lifestyles, MyFord Touch was marketed as a premium, customizable option that replaced traditional physical buttons with touch-sensitive interfaces for a more modern cabin experience. Initially praised for its innovative connectivity, MyFord Touch faced significant criticism for reliability issues, including touchscreen lag, voice recognition failures, and frequent system crashes, which contributed to declines in Ford's vehicle quality ratings from organizations like and . In response, Ford issued software fixes and eventually phased out the system starting in 2015, replacing it with the more responsive SYNC 3 platform developed with and BlackBerry QNX. Despite its challenges, MyFord Touch marked a pivotal shift in automotive interfaces, influencing the widespread adoption of and voice technologies in modern vehicles.

Development and Introduction

Announcement and Launch

Ford unveiled MyFord Touch at the 2010 Consumer Electronics Show (CES) in on January 7, 2010, presenting it as an advanced driver interface aimed at providing intuitive controls for secondary vehicle systems such as audio, climate, and phone functions. The system was designed to minimize driver distraction through a combination of voice commands, touch screens, and physical controls, allowing users to access features with reduced menu navigation. Developed in collaboration with , MyFord Touch built upon the existing SYNC platform to create a more integrated experience. The technology debuted as an option on the 2011 and models, marking its initial market entry later that year. Ford positioned MyFord Touch as a "computer-like" operating system that enhanced driver connectivity to digital devices and services, such as players and , while emphasizing safety through voice-activated operations to keep eyes on the road. This marketing highlighted its role in delivering a premium, customizable interior experience without compromising attention to driving. By 2012, MyFord Touch expanded to additional Ford and Lincoln vehicles, including the and Explorer, as well as broader lineup integrations across the brands. The rollout aimed to standardize the system globally, with availability growing to encompass most new models in subsequent years.

Technical Foundation and Partnerships

MyFord Touch is built on Microsoft Auto 4.0, a software platform also known as 7, which provides the core foundation for its , multimedia handling, and connectivity functions. This , developed by , enables a Silverlight-based graphical interface that supports touch interactions, pairing, USB media playback, and network communications within the vehicle's . The system's hardware components include dual 4.2-inch LCD displays for driver information and an 8-inch capacitive touchscreen in the center stack for primary controls, all powered by a 400 MHz Freescale i.MX31L processor with 256 MB and 2 GB NAND flash storage. Integration with the vehicle's Controller Area Network ( allows real-time data exchange for features like climate control, vehicle diagnostics, and safety alerts, ensuring seamless communication between the module and other onboard electronics. Ford's development partnership with , established in 2005, positioned as a Tier One supplier for SYNC technologies, culminating in MyFord Touch's debut on 2011 models such as . This collaboration involved joint engineering efforts to incorporate platforms for enhanced voice recognition—powered by Nuance software on the Windows Embedded framework—and app integration, allowing compatible devices to interface with vehicle systems for hands-free operation and media streaming. The partnership enabled rapid development and scalability across multiple vehicle lines.

System Architecture and Features

MyFord Touch was built on the Auto 4.0 software platform, running on a dedicated Accessory Protocol Interface Module (APIM) with an processor, integrating the 8-inch central and two 4.2-inch LCD screens in the instrument cluster. This architecture allowed for customizable displays and connectivity features, emphasizing touch and voice interfaces over physical buttons.

Core Infotainment Capabilities

MyFord Touch provided drivers with hands-free operation of essential vehicle functions through integrated voice-activated controls, enabling safer interaction while driving. These controls utilized Ford's SYNC technology for voice recognition, initially supporting command-based interactions like "Call [contact name]" or "Dial [number]" to manage phone calls, initiate music playback from connected devices, and adjust climate settings such as temperature or fan speed without diverting attention from the road; later updates improved support for more . The system supported music playback via streaming, USB ports for digital media players, or AUX inputs, with voice commands to select tracks, change radio stations, or switch audio sources seamlessly. The interface served as the central hub for , featuring an 8-inch color display divided into four quadrants for quick access to phone, , , and settings menus. Users could navigate these menus directly via touch gestures, while steering wheel-mounted controls offered shortcuts, including five-way directional buttons for menu scrolling and dedicated buttons for voice activation and phone functions, reducing the need for physical interaction with the screen. This design emphasized intuitive control, with customizable home screens displaying frequently used options like audio sources or call logs. Text-to-speech functionality enhanced user feedback by converting system messages and notifications into spoken audio, using a natural-sounding female voice named to read incoming texts, confirm commands, or alert to media changes. Samantha's voice was engineered for clarity and reduced latency, providing smoother responses compared to earlier iterations, such as confirming "Playing [song name]" during music selection. This feature integrated with the overall voice system to maintain driver awareness without visual checks. Additionally, MyFord Touch incorporated SYNC AppLink, introduced in 2011, for limited integration with third-party applications like , allowing voice and touchscreen control of compatible apps for personalized entertainment. MyFord Touch integrated capabilities through an optional module powered by TeleNav, enabling map-based GPS functionality directly on the system's interface. This setup allowed users to access detailed routing, points of interest, and turn-by-turn directions without relying on external devices, with the serving as the primary storage for data and updates. Real-time traffic information was provided by , which delivered dynamic rerouting suggestions based on current road conditions, fuel prices, and weather data to optimize travel efficiency. Voice commands could be used to initiate queries, such as entering destinations or adjusting routes, enhancing hands-free operation. Connectivity features in MyFord Touch emphasized seamless integration with personal devices, starting with pairing for hands-free calling, audio streaming, and contact synchronization. Users could connect up to seven devices simultaneously via , allowing for music playback from apps like through audio streaming over the paired connection. For broader , the system supported creation by tethering to a compatible or USB mobile broadband device, turning the vehicle into a mobile zone for up to five passenger devices. This setup required configuring the hotspot through the system's settings menu, where users selected and connected to the external data source to enable in-vehicle browsing and updates. Safety features focused on emergency response and vehicle monitoring, with 911 Assist providing automatic calling to emergency services in the event of a detected airbag deployment or severe collision. Upon activation, the system used the paired phone to connect to 911, playing a pre-recorded message with vehicle location data derived from GPS coordinates, while allowing passengers to communicate directly with responders. Complementing this, Vehicle Health Reports offered periodic diagnostics emailed to owners, summarizing engine performance, oil life, and maintenance needs based on onboard sensors; however, Ford discontinued this service on August 1, 2018, due to outdated supporting technology. Owners were advised to obtain health reports through dealership visits post-discontinuation.

Model Availability and Regional Variations

North American Implementation

MyFord Touch was initially implemented in North American Ford and Lincoln vehicles starting with the 2011 model year, marking its debut as an advanced system in the U.S. and Canadian markets. It first appeared in models such as the 2011 and 2011 , where it was offered as standard equipment on higher trims like the Edge Limited and , providing an 8-inch touchscreen interface for enhanced driver connectivity. By 2012, availability expanded to additional vehicles including the , integrated as an option on select trims to support voice-activated controls and multimedia functions. The system saw widespread adoption across 2011-2015 Ford lineup, particularly in popular models like the F-150 (from 2013 onward), Focus (2012-2015), and Taurus (2013-2015), where it was available as standard or optional in upper trims to cater to consumers seeking integrated technology. Lincoln variants, branded as MyLincoln Touch, followed suit with implementations in models such as the 2011-2015 MKX, emphasizing luxury-oriented interfaces in premium North American vehicles. This rollout was part of Ford's broader SYNC system, which was available in over two million vehicles by early 2011, focusing on seamless integration for everyday driving needs. In the U.S. and , MyFord Touch delivered its full feature set, including 911 Assist for automatic emergency calling in airbag-deployment crashes and Vehicle Health Reports for diagnostic summaries sent via . These capabilities were tailored exclusively for North American users, leveraging local emergency services and providing maintenance insights without subscription fees initially. 911 Assist connected directly to 911 operators, enhancing safety in equipped 2011-2015 models, while Vehicle Health Reports offered owners proactive vehicle status updates.

International Deployment

MyFord Touch, as part of Ford's SYNC system, began its international rollout outside in 2012, starting with . The system debuted on the all-new , marking the first European vehicle to feature the touchscreen interface alongside voice controls, connectivity, and USB integration for media and phones. This launch supported 19 languages, including those relevant to markets like the and , enabling localized voice recognition and interface adaptations. Region-specific features included SD card-based navigation tailored to European maps and traffic data, contrasting with the North American base system's initial setup. Adoption in Europe progressed gradually due to regulatory requirements for emergency services and data privacy, with wider implementation occurring in 2013 and 2014 across additional models. In the UK, the enhanced SYNC with MyFord Touch appeared on the Focus Electric in 2013, incorporating Wi-Fi hotspot capabilities and improved voice commands compliant with European standards. Similarly, in Spain, the system integrated into updated Focus variants by 2014, featuring local navigation options but excluding U.S.-specific emergency features. These adaptations ensured compatibility with the EU's 112 emergency number, replacing the North American 911 Assist with a direct call system that transmitted GPS data post-crash. In the region and , MyFord Touch rolled out starting in 2014 on models such as the updated Focus and Mondeo, emphasizing connectivity for regional mobile networks without the 911 Assist functionality. Australian implementations focused on phone integration and media playback, with navigation adapted for local roads but omitting U.S.-centric emergency dialing due to differing protocols. Regulatory variations, including spectrum allocations for radio and data services, led to customized hardware, such as adjusted frequencies for European and Asian broadcasts, ensuring compliance while limiting some North American app integrations like direct support until later SYNC updates. Overall, these deployments prioritized hands-free operation and suited to international driving conditions.

Reception and Challenges

Initial Reviews and User Feedback

Upon its unveiling at the 2010 Consumer Electronics Show, MyFord Touch received wide praise for its innovative approach to in-vehicle , particularly the large interface and advanced voice recognition capabilities that promised a more intuitive and less distracting driving experience. Early demonstrations highlighted the system's 8-inch customizable , which allowed drivers to prioritize functions like or control via color-coded zones, while the upgraded voice system supported commands for tasks such as radio tuning and hands-free texting. Technology reviewer echoed this enthusiasm in a 2010 assessment, noting that the system functioned effectively overall and represented a significant step forward in automotive connectivity, though it came with a notable . However, by mid-2011, initial user feedback began to reveal mixed reactions, with the system's ambitious integration of features like AppLink for connectivity drawing both admiration for its forward-thinking design and criticism for overwhelming complexity. This shift was quantified in the 2011 Initial Quality Study, where Ford's ranking plummeted from fifth place in 2010 to 23rd, primarily attributed to owner complaints about the unintuitive voice controls and intricate navigation that complicated everyday use. The study, based on responses from over 73,000 new vehicle owners, reported Ford's problems per 100 vehicles rising to 116 from 93 the previous year, underscoring how the interface's sophistication hindered for average drivers. These concerns persisted into 2012, culminating in advising against purchasing models equipped with MyFord Touch, such as the , due to persistent usability issues that detracted from overall vehicle satisfaction and contributed to Ford's decline to 10th place in their automaker rankings. The organization's analysis emphasized that while the system's innovative elements were groundbreaking, they often resulted in frustrating interactions that overshadowed the vehicle's other strengths.

Reliability and Usability Criticisms

MyFord Touch faced significant reliability challenges, particularly in its early implementations from 2011 to 2012, with users reporting frequent software crashes and frozen screens that required system reboots, often occurring randomly while driving. These issues stemmed from underlying software bugs, affecting an estimated 500 out of every 1,000 vehicles according to internal Ford documents cited in a . Slow response times further compounded the problems, as the system lagged in processing inputs and commands, leading to frustrating delays in basic operations like adjusting climate controls or accessing . pairing failures were also prevalent, with connectivity dropping intermittently and voice controls for phone calls failing to activate reliably until the vehicle had been running for 5 to 10 minutes, sometimes resulting in dropped calls. The capacitive design introduced additional hurdles, as it relied on direct finger contact for input, making it unresponsive when users wore gloves, a common scenario in varied driving conditions. This limitation was explicitly noted in Ford's official documentation, which advised against glove use to ensure proper functionality and warned that conductive materials could cause unintended activations. While not always tied directly to sunlight, the system's visibility and responsiveness were criticized in bright conditions, where and reflections exacerbated input errors, though primary complaints centered on the inherent capacitive constraints rather than dedicated anti-glare features. Overly complex menus amplified these technical shortcomings by demanding multiple layers of navigation for routine tasks, such as tuning the radio or enabling heated seats, which described as transforming "a quick two-second operation into a minor event requiring several long glances from ." This interface contributed to , as users had to divert attention extensively to sift through cluttered screens and touch-sensitive buttons that were "maddeningly fussy" and prone to misfires if not pressed precisely. In 2011-2012, these complaints led to sharp declines in Ford's reliability rankings, with dropping the brand 10 places to 23rd and withdrawing recommendations for affected models like due to the system's potential to exceed safe glance times outlined in NHTSA guidelines.

Updates, Support, and Phase-Out

Software Upgrades and Fixes

In response to early reliability issues with the MyFord Touch system, Ford released a significant USB-based software upgrade in March designed to enhance accuracy and overall interface responsiveness. This self-installable update, distributed free of charge to owners of 2011 and model-year vehicles via mailed USB drives or downloadable files, aimed to reduce lag times and improve user interaction by optimizing system and adding compatibility for devices like tablets. Owners could install it by inserting the USB into the vehicle's , with the process typically completing in under 30 minutes without requiring dealer intervention. Subsequent software updates continued to refine the system throughout its lifecycle, with version 3.10 released in 2017 specifically to resolve persistent bugs affecting connectivity and functionality. This update incorporated all prior improvements while targeting issues such as intermittent pairing failures with mobile devices and inaccuracies in route guidance, making the system more stable for daily use. Like earlier patches, it was offered at no cost and could be obtained through Ford's owner website for USB installation or via dealer service. Ford provided these upgrades through free USB downloads from the owner website and dealer-installed patches, allowing owners to maintain up-to-date software without mandatory visits. However, support in was more limited due to regional infrastructure differences, often resulting in delayed availability of updates compared to and requiring manual USB methods more frequently. These efforts represented Ford's ongoing attempts to iteratively improve MyFord Touch during its active deployment period.

Warranty Extensions and End of Life

In response to widespread reliability concerns with the Accessory Protocol Interface Module (APIM) central to MyFord Touch systems, Ford implemented Field Service Action 12M02 in 2014, extending warranty coverage for 2011-2014 vehicles equipped with SYNC and MyFord Touch. This extension provided five years of coverage from the original warranty start date with unlimited mileage for (six years for Lincoln), allowing owners free APIM software upgrades and hardware replacements for diagnosed failures without needing prior approval from Ford's Special Service Support Center. Production of MyFord Touch systems ended in the fourth quarter of 2015, as Ford transitioned to the improved SYNC 3 platform for 2016 vehicles beginning that summer. For instances of system failure in affected vehicles after 2016, Ford offered replacement pathways to SYNC 3 units under provisions where applicable, particularly for models still within coverage periods. MyFord Touch achieved formal end-of-life status by 2017, marking the cessation of active development and primary support from Ford. A key indicator of this obsolescence was the shutdown of the integrated Vehicle Health Report service on August 1, 2018, which had provided complimentary diagnostic summaries for SYNC Generation 1 and 2 systems in 2008-2016 vehicles but relied on outdated technology no longer viable to maintain. No further software updates have been released since version 3.10, confirming the system's complete phase-out and lack of ongoing viability by 2025.

References

  1. https://www.autoweek.com/news/a2002986/myford-touch-revealed-consumer-electronics-show/
  2. https://www.ford.com/support/category/technology/sync-with-myford-touch/
  3. https://www.thetruthaboutcars.com/2011/05/the-truth-about-myford-touch/
  4. https://www.ford.com/support/how-tos/sync/sync-with-myford-touch/learn-the-controls-for-sync-with-myford-touch/
  5. https://www.ford.com/support/how-tos/ford-technology/software-updates-general-information/software-update-faqs/
  6. https://www.consumerreports.org/cro/news/2011/06/buyers-unhappy-with-myford-touch/index.htm
  7. https://www.bloomberg.com/news/articles/2012-03-05/ford-to-send-customers-touch-screen-controls-update-after-rankings-plunge
  8. https://www.wardsauto.com/news/archive-wards-sync-3-introduction-spells-end-of-myford-touch/786014/
  9. https://www.autoweek.com/news/a1912571/myford-touch-dead-long-live-sync-3/
  10. https://www.forbes.com/sites/jamesmorris/2023/01/14/ces-2023-automakers-beware-cars-are-technology-products-now/
  11. http://s3-prod.autonews.com/s3fs-public/CA6816017.PDF
  12. https://www.autoweek.com/news/green-cars/a2001251/ford-will-coach-drivers-be-greener/
  13. https://www.engadget.com/2010-01-07-myford-touch-yields-three-screens-and-a-ford-from-microsoft-auto.html
  14. https://download.microsoft.com/documents/customerevidence/Files/4000008979/Ford_WE_Final.docx
  15. https://www.automotiveworld.com/news-releases/new-2014-ford-fiesta-adds-myford-touch-with-improved-voice-recognition-navigation-and-phone-pairing/
  16. https://www.fordservicecontent.com/Ford_Content/catalog/owner_guides/11mftnn1e.pdf
  17. https://www.eenewseurope.com/en/voice-recognition-in-sync-with-simplicity/
  18. https://www.cnet.com/roadshow/news/ford-feature-makes-it-easier-to-talk-to-your-car/
  19. https://gizmodo.com/fords-sync-applink-will-debut-in-2011s-fiesta-with-bla-5520523
  20. https://www.ai-online.com/2010/01/ford-motor-company-and-telenav-to-launch-connected-in-vehicle-gps-navigation-system/
  21. https://www.cnet.com/tech/tech-industry/inrix-finds-traffic-detours-in-fords-and-on-the-iphone/
  22. https://www.ford.com/support/how-tos/sync/getting-started-with-sync/how-do-i-pair-my-phone-with-my-vehicle/
  23. https://www.ford.com/support/how-tos/sync/sync-with-myford-touch/how-do-i-turn-my-vehicle-into-a-wi-fi-hotspot-with-sync-with-myford-touch/
  24. https://www.youtube.com/watch?v=G67zu6GBQ1c
  25. https://www.ford.com/support/how-tos/sync/getting-started-with-sync/how-do-i-use-911-assist-with-sync/
  26. https://www.cjponyparts.com/resources/myford-touch-guide
  27. https://www.cjponyparts.com/resources/ford-sync-guide
  28. https://www.myfordedge.com/specs/2011-ford-edge-technology.php
  29. https://techcrunch.com/2010/08/22/driven-2011-ford-edge-and-edge-sport-with-myford-touch/
  30. https://intelligent1tech.com/products/copy-of-2011-2013-ford-explorer-sync-3-upgrade-for-myford-touch-sync2-2
  31. https://www.motortrend.com/news/2013-ford-f-150-gets-myford-touch-interior-exterior-updates-213387
  32. https://www.4dtech.com/taurus-13-15-sync-3-upgrade-for-myford-touch/
  33. https://intelligent1tech.com/products/2011-2015-lincoln-mkx-sync-3-upgrade-for-mylincoln-touch-carplay
  34. https://www.prnewswire.com/news-releases/ford-sync-911-assist-non-subscription-emergency-service-available-in-2-million-vehicles-provides-peace-of-mind-117712343.html
  35. https://www.fordservicecontent.com/Ford_Content/vdirsnet/OwnerManual/Home/Content?variantid=3817&languageCode=EN&countryCode=USA&Uid=G1759315&ProcUid=G1728956&userMarket=USA&div=f&vFilteringEnabled=False&buildType=web
  36. https://www.fordservicecontent.com/Ford_Content/vdirsnet/OwnerManual/Home/Content?variantid=3023&languageCode=en&countryCode=USA&moidRef=G1495619&Uid=G1608777&ProcUid=G1570386&userMarket=USA&div=f&vFilteringEnabled=False&buildtype=web
  37. https://www.fordpers.be/content/old/news-2011_pdf_2011-03-01_ford_sync_cebit.pdf
  38. https://uk.pcmag.com/cars/60798/enhanced-ford-sync-coming-to-europe-in-2013
  39. https://www.just-auto.com/news/spain-ford-launches-updated-european-focus/
  40. https://ophelia.sdsu.edu:8443/ford/06-03-2012/news-center/press-releases-detail/pr-ford-sync-to-debut-in-europe-this-36454.html
  41. https://www.drive.com.au/news/ford-australia-rolling-sync-across-range/
  42. https://autotalk.com.au/industry-news/fords-sync2-coming-november
  43. https://www.youtube.com/watch?v=nbOWNRpm-ek
  44. https://media.lincoln.com/content/fordmedia/fap/en/products/cars/mondeo.html
  45. https://www.autonews.com/article/20120903/OEM06/309039962/first-or-worst/
  46. https://www.consumerreports.org/cro/news/2010/02/2010-chicago-auto-show-navigating-the-myford-touch-system-color-me-intrigued/index.htm
  47. https://www.road-reality.com/2010/10/07/allthingsds-walt-mossberg-reviews-myford-touch/
  48. https://www.nytimes.com/2012/03/06/business/after-ratings-drop-ford-reworks-touch-screens.html
  49. https://archive.nytimes.com/wheels.blogs.nytimes.com/2011/06/23/aggravating-myford-touch-sends-ford-plummeting-in-j-d-power-quality-survey/
  50. https://www.mlive.com/auto/2012/08/consumer_reports_upgraded_myfo.html
  51. https://www.hbsslaw.com/cases/ford-myford-touch
  52. https://www.cbsnews.com/news/ford-aims-to-fix-troubled-myford-touch-system/
  53. https://www.fordservicecontent.com/Ford_Content/vdirsnet/OwnerManual/Home/Content?variantid=2645&languageCode=en&countryCode=USA&moidRef=G1495603&Uid=G1596146&ProcUid=G1596147&userMarket=usa&div=f&vFilteringEnabled=False&buildtype=web
  54. https://www.consumerreports.org/cro/news/2011/05/myford-touch-may-be-complicated-distracting-and-frustrating-but-at-least-you-can-facebook-for-help/index.htm
  55. https://www.businessinsider.com/fords-touch-screen-system-stinks-consumer-reports-says-2012-8
  56. https://www.autoguide.com/auto-news/2011/01/myford-touch-distracting-says-consumer-reports-drops-recommended-rating-on-edge.html
  57. https://www.mlive.com/auto/2012/03/ford_myford_touch_upgrades_ava.html
  58. https://www.fordedgeforum.com/topic/24901-official-sync2-v310-update-now-available-at-ford-website/
  59. http://www.2gfusions.net/showthread.php?tid=5658
  60. https://www.fordescape.org/threads/myfordtouch-update-gen2-3-7.29457/
  61. https://www.f150forum.com/f118/sync-2-v3-10-update-380783/
  62. https://ford.oemdtc.com/1745/12m02-warranty-extension-covering-accessory-protocol-interface-module-apim-software-and-hardware-2011-2014-ford-lincoln
  63. https://www.ford.com/support/how-tos/ford-app/ford-app-supported-features/vehicle-health-report-service-discontinued-frequently-asked-questions/
Add your contribution
Related Hubs
User Avatar
No comments yet.