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Pay Less Super Markets
Pay Less Super Markets
Pay Less Super Markets
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Pay Less Super Markets is a chain of nine supermarkets located in the central Indiana towns of Anderson, Lafayette, Muncie, and West Lafayette. There were two Pay Less grocery stores in Omaha that only lasted two years before being taken over by Cub Foods. Pay Less is a wholly owned subsidiary of The Kroger Co.

Key Information

History

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The company was founded by H. J. Contos in 1947 in Anderson, Indiana.[1] In 1960, a second store was opened in Lafayette, Indiana.[1] Contos died in 1961, and the company was taken over by his son, Larry D. Contos.[1] The company was acquired by The Kroger Company in 1999.[1] Kroger today continues to operate the Pay Less banner under its central division, which included Owen's Market until that chain's phase-out in August 2020.

In July 2017, Kroger announced plans to convert two former Marsh Supermarkets in Muncie that it had just purchased from the bankrupt company to the Pay Less brand.[2] The first of the two new stores opened in May 2018.[3]

References

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Pay Less Super Markets

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from Grokipedia
Pay Less Super Markets is a regional American supermarket chain with nine locations in central as of October 2025, specializing in groceries, pharmacy services, and online ordering with pickup and delivery options. Founded in 1947 by H. J. "Bud" Contos in , the chain originally operated as an independent family-owned business focused on affordable groceries and expanded to include stores in Lafayette, Muncie, and West Lafayette. In 1999, Pay Less Super Markets was acquired by The Company in a cash deal, becoming a wholly owned while retaining its local branding and operations. As of 2025, the stores offer a range of products including fresh produce, bakery items, deli, floral, and Kroger private-label brands, along with digital coupons, weekly ads, and fuel points rewards integrated with Kroger's .

History

Founding and Early Years

Pay Less Super Markets was established in 1947 by H.J. "Bud" Contos in , opening as a single at 2919 , at the corner of 29th and Main streets. The store adopted the emerging format, which emphasized shopping and volume sales to keep prices low on essential groceries, aligning with the post-World War II economic recovery in central where consumers sought affordable food options amid and returning veterans' needs. As a locally owned operation, it built strong community ties by serving Anderson's working-class neighborhoods and fostering personal relationships with customers in the region's manufacturing hubs. Under Contos's leadership as founder and first president, the prioritized everyday low prices on staples like produce, meats, and canned goods, differentiating it from smaller independent grocers and drawing shoppers from surrounding areas during the suburban growth spurred by the and housing booms in the late and . Early operations focused on efficient and minimal markups to maintain affordability, reflecting the era's shift toward larger retail formats that catered to growing families in central . The company's roots in Anderson allowed it to adapt quickly to local demands, such as stocking regional brands and participating in community events to strengthen its position as a neighborhood staple. A key milestone came in the late with initial expansions within Anderson, including additional stores to meet rising suburban demand, before venturing outward. Following H.J. "Bud" Contos's death in 1961, leadership transitioned to his son, Larry D. Contos, who assumed the role of president in the early and continued the family emphasis on value-driven operations. This period marked the opening of the first supermarket-format store beyond Anderson in 1960, solidifying Pay Less's adaptation to Indiana's expanding suburbs while preserving its commitment to accessible pricing and local engagement.

Expansion Under Family Ownership

Following the death of founder H.J. "Bud" Contos in 1961, his son Larry D. Contos assumed the presidency of Pay Less Super Markets at age 21, guiding the family-owned business through a period of steady growth in central Indiana. Under his leadership, the chain expanded from its original single location in Anderson to eight supermarkets by the late 1990s, employing over 2,000 people and achieving estimated annual sales of $300 million. The expansion gained momentum in the 1960s with the opening of a second store in Lafayette in 1960, marking the company's shift toward a regional presence amid central Indiana's post-World War II driven by sectors like automotive and appliances. This new facility adopted a full format, featuring expanded departments for produce, meats, and other essentials to attract families and compete with emerging national chains, while also incorporating non-grocery items like clothing displays for one-stop shopping convenience. Further development continued through the 1970s and 1980s, including entry into the Muncie market with a store in the Meadows Shopping Center around 1972–1974, capitalizing on population increases from local industrial activity. Larry Contos emphasized meticulous planning and community ties in his management approach, fostering employee loyalty and regional brand recognition to sustain growth during economic fluctuations in manufacturing-heavy areas like Anderson and Lafayette. The chain's value-oriented pricing model, reflected in its name and everyday low-cost focus, helped build customer loyalty by addressing affordability needs in working-class communities amid the era's industrial booms and later challenges. Partnerships with local suppliers were integral to stocking fresh produce and meats, supporting both operational efficiency and ties to Indiana's agricultural base. Larry D. Contos died on September 23, 2018, at age 77.

Acquisition and Integration with Kroger

In December 1999, The Company acquired Pay Less Super Markets, a family-owned chain based in , in a cash transaction for an undisclosed amount. The deal involved all eight Pay Less stores operating in central at the time, aligning with Kroger's strategy for regional consolidation and market expansion in the state amid broader industry mergers. Pay Less leadership viewed the sale as a means to ensure long-term stability for its operations, workforce, and local communities. Following the acquisition, Pay Less was integrated into Kroger's Central Division, which oversees operations in and surrounding states, while retaining its longstanding brand name and to preserve customer loyalty. Stores maintained their existing , services, policies, and levels without immediate disruptions, allowing for a seamless transition under Kroger's ownership. Over the subsequent years, Pay Less underwent significant operational enhancements as part of Kroger's broader portfolio standardization, including alignment with the parent company's centralized supply chain beginning around 2000 to improve efficiency and product distribution. This integration facilitated access to Kroger's advanced inventory management systems for streamlined purchasing and stock control. Store remodels also occurred progressively, with investments in modernizing layouts, fixtures, and customer amenities to match Kroger's evolving standards. In 2017 and 2018, expanded the Pay Less banner through strategic conversions, notably reopening two former locations in , as Pay Less stores in late 2017 and May 2018 after investing $20 million in renovations across seven acquired sites. These updates included refreshed interiors and enhanced fresh food sections, reinforcing Pay Less's role in serving central communities under 's oversight.

Operations

Store Locations and Formats

Pay Less Super Markets maintains a network of nine supermarkets concentrated in central , with three locations each in Anderson and Lafayette, two in Muncie, and one in West Lafayette. These stores adhere to a conventional layout, emphasizing spacious interiors for grocery shopping, with integrated at all sites and centers at select locations to enhance convenience. For instance, the West Lafayette store measures approximately 92,000 square feet following its expansion in 2017–2018, aligning with the chain's typical scale for accommodating diverse shopping needs. Several Pay Less locations evolved from former Marsh Supermarkets sites acquired amid the latter's 2017 bankruptcy proceedings, including the two Muncie stores which reopened under the Pay Less banner in early 2018. To support accessibility, the stores generally operate from 6 a.m. to 10 p.m. seven days a week, with some extending to 11 p.m., and incorporate community-oriented adaptations such as proximity to local residential areas in Anderson and Lafayette for easier access.

Products, Services, and Customer Features

Pay Less Super Markets offers a wide selection of groceries, focusing on fresh and value-oriented products to meet everyday shopping needs. Core categories include fresh produce such as fruits and , often sourced regionally to ensure quality and support local farmers; meats and , featuring locally sourced , , turkey, ham, bacon, and fresh options; and bakery items like breads, cakes, cookies, donuts, and premium cupcakes, including healthier alternatives. The stores also stock household items such as cleaning supplies and home essentials, alongside health and beauty products including over-the-counter medications, baby care, and personal care items. Emphasis is placed on value brands, particularly 's private labels like Simple Truth for organic and natural options, Private Selection for premium goods, and brand staples, which provide affordable alternatives to national brands across these categories. Pharmacy services at Pay Less Super Markets are fully integrated with Kroger's systems, offering prescription fulfillment, refills, and transfers through in-store or online options. Pharmacists provide consultations, including advice on , clinical services, and wellness support via consultations to improve customer . Additional features include vaccinations available seven days a week with evening hours, screenings, and adherence programs such as automatic refills, , and text notifications. Customer features enhance convenience and savings, with digital coupons accessible via the Pay Less app or website, offering personalized deals and weekly savings exceeding $600 on groceries. Online ordering supports pickup (formerly ClickList) and delivery options, including same-day service through partners like and , with no-contact delivery available on orders of $35 or more. The , adapted from Kroger Plus, provides a free rewards membership where customers earn one point per $1 spent, redeemable for fuel discounts at partner stations or dollars off purchases, along with fuel points for every dollar spent. Unique local touches include regional produce sourcing to feature seasonal items like fresh corn and peaches, tying into community support through the Community Rewards program, which donates a percentage of purchases to selected local organizations when customers use their loyalty card. This initiative links store offerings to community events and , fostering ties with Indiana-based groups.

Branding and Identity

Logo and Marketing Evolution

Pay Less Super Markets was established in , and its original logo remained in use until the post-acquisition period under ownership. Following 's acquisition of the chain in 1999, the branding retained its core identity but has integrated with 's corporate visual standards, including modernized elements while preserving the "Pay Less" name. Marketing efforts for Pay Less have consistently highlighted affordability and value, aligning with the chain's name and positioning in the competitive grocery market. In the post-acquisition era, promotional strategies shifted toward digital integration, incorporating Kroger's broader campaigns such as online ordering, digital coupons, and loyalty programs to enhance . A key evolution occurred with Kroger's rebranding initiative, which introduced the unifying "Fresh for Everyone" across its portfolio, including Pay Less stores, emphasizing accessibility and quality at competitive prices.

Role Within Kroger Portfolio

Pay Less Super Markets operates as a regional banner within The Co.'s Central Division, headquartered in , , focusing on value-oriented grocery retailing in central markets. This positioning allows Pay Less to complement other Central Division banners like Ruler Foods, which similarly emphasizes affordable pricing through a high proportion of private-label products, enabling to address diverse consumer segments in the region. With nine stores concentrated in cities such as Anderson, Lafayette, Muncie, and West Lafayette, Pay Less maintains a footprint tailored to local shopping patterns. The banner's strategic role underscores Kroger's approach to sustaining regional identities to foster customer loyalty and counter from national chains like and independent grocers in central . By preserving the Pay Less name and community ties post-1999 acquisition, Kroger leverages local branding to differentiate from broader corporate formats, enhancing in areas where personalized service resonates. This tactic supports Kroger's overall portfolio diversity, where regional banners like Pay Less help secure competitive edges in fragmented markets. While integrated into Kroger's corporate framework, Pay Less benefits from shared resources such as centralized distribution centers in the Central Division and uniform policies on efficiency and initiatives, as outlined in Kroger's ongoing responsible practices. These elements streamline operations across the conglomerate, yet the banner retains operational in store-level decisions, allowing adaptation to Indiana-specific preferences amid the nine-store scale. Looking ahead to 2025 and beyond, Pay Less aligns with Kroger's regional growth objectives, potentially supporting modest expansions through the company's planned 30 store projects nationwide, focused on efficient formats to bolster presence in high-potential Midwest markets like central . This measured approach reflects Kroger's emphasis on sustainable portfolio optimization without aggressive overhauls to established local banners.

References

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  2. https://www.supermarketnews.com/independents-regional-grocers/kroger-to-buy-pay-less-in-cash-deal
  3. https://www.pay-less.com/i/kroger-family-of-companies
  4. https://www.pay-less.com/
  5. https://www.pay-less.com/d/fuel-points-program
  6. https://www.newspapers.com/newspage/973076750/
  7. https://www.heraldbulletin.com/news/local_news/larry-contos-was-anderson-grocer-racing-enthusiast/article_f42d3596-aa70-5d2b-b166-7b854df36582.html
  8. https://www.bozellfuneralhomes.com/obituaries/larry-d-contos
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  11. https://digital.library.in.gov/Record/BSU_MuncieMicroAm-371
  12. https://www.thekrogerco.com/about/history/
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