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IRS impersonation scam
IRS impersonation scam
IRS impersonation scam
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A typical IRS impersonation scam robocall

An IRS impersonation scam is a class of telecommunications fraud and scam which targets American taxpayers by masquerading as Internal Revenue Service (IRS) collection officers.[1] The scammers operate by placing disturbing official-sounding calls to unsuspecting citizens, threatening them with arrest and frozen assets if thousands of dollars are not paid immediately, usually via gift cards or money orders.[2] According to the IRS, over 1,029,601 Americans have received threatening calls, and $29,100,604 has been reported lost to these call scams as of March 2016.[3] The problem has been assigned to the Treasury Inspector General for Tax Administration.[4] Studies highlight that most victims of these scams are aged 20-29 years old and women are more affected than men. One way to decrease the risks of an individual falling victim to IRS impersonation scams is through awareness programs.[5]

The scammers often request payment in the form of gift cards such as Google Play or iTunes cards, wire transfer, MoneyGram, or credit card.[6]

As of September 2017, several people from India have been arrested for impersonating IRS employees.[7]

The United Kingdom

[edit]

Variations on this scam have targeted British taxpayers, pretending to be from HM Revenue and Customs (HMRC). Sometimes the scammers use telephone calls,[8] sometimes SMS text messages, and sometimes emails.[9] Versions include:

  • The scammers threaten a lawsuit by HMRC to recover money allegedly owed.[8][10]
  • The scammers tell people that they are due a tax rebate, and use this to trick them into disclosing their account and personal details.[9]

Canada

[edit]

Another variation similarly targets Canadians by impersonating the Canada Revenue Agency and utilizing aggressive fear tactics, with at least 60,000 Canadian residents filing complaints from 2013 to 2018.[11]

Malaysia

[edit]

Variations of this scam are common in Malaysia, where they are known as 'Macau scams'. In addition to posing as tax agents, these scams can involve fraudsters posing as police officers or bank workers.[12]

Response by companies

[edit]

In response to a modus operandi by scammers where they coax victims into buying prepaid cards or gift cards for online services, companies such as Apple, along with the Federal Trade Commission, have posted advisories warning customers over the illicit use of gift cards by scammers, and not to give out the code to anyone they do not know.[13][14] Retailers and supermarkets have also followed suit by putting up similar warnings on prepaid and gift card sections.[15] Amazon has also warned of the dangers of these scams by advising customers not to use Amazon.com Gift Cards for payment outside of Amazon or its affiliated properties and not to use gift cards for other retailers and brands outside of the intended brand.[16] Google Play has also published a similar warning on their website.[17]

See also

[edit]

References

[edit]
[edit]
Revisions and contributorsEdit on WikipediaRead on Wikipedia

IRS impersonation scam

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from Grokipedia
The IRS impersonation scam is a widespread fraud scheme in the United States in which criminals pose as officials from the Internal Revenue Service (IRS) to trick victims into disclosing sensitive personal or financial information or making urgent payments for alleged tax debts or issues. These scams typically involve unsolicited phone calls where scammers use aggressive tactics, such as threats of arrest, lawsuits, or deportation, to pressure victims into immediate action, often demanding payment via untraceable methods like wire transfers, gift cards, or cryptocurrency. This type of impersonation has proliferated since the early 2010s, with reports indicating a significant rise around 2013, often linked to call centers based overseas, particularly in India. The scam primarily targets vulnerable populations, including older adults and non-native English speakers, though it affects a broad range of individuals, especially during the annual tax filing season from January to April when anxiety about tax obligations is heightened. Financial losses from IRS impersonation and broader government impersonation scams have escalated dramatically, with the Federal Trade Commission (FTC) reporting over $1.1 billion in total losses to impersonation scams in 2023 alone, including a sharp increase in government-specific fraud amounting to $618 million that year, up from $497 million in 2022. By 2018, the IRS impersonation scheme had already claimed more than 14,000 victims and resulted in losses exceeding $71 million, underscoring its persistent and evolving nature despite law enforcement efforts. Authorities emphasize that the legitimate IRS never initiates contact via phone or email for such demands; instead, it communicates first through mailed letters, and it does not request payments through unconventional means. Victims are advised to report incidents to the IRS, FTC, or Treasury Inspector General for Tax Administration to aid in tracking and prosecuting perpetrators, who face federal charges for wire fraud, identity theft, and money laundering when apprehended.

Overview

Definition and Scope

The IRS impersonation scam is a form of telecommunications fraud in which scammers pretend to be officials from the Internal Revenue Service (IRS) to trick victims into disclosing personal or financial information or making unauthorized payments. These scams typically involve fraudulent communications that fabricate urgent tax-related issues, such as alleged unpaid debts or eligibility for refunds, to create panic and prompt immediate compliance. Scammers, often identity thieves, pose as legitimate government entities from the IRS to exploit consumers' fears of legal consequences. The scope of IRS impersonation scams extends beyond traditional phone calls to include emails, text messages, social media interactions, and even fake websites, though telephone contact remains the most common vector. These scams primarily target U.S. taxpayers, including individuals, seniors, businesses, and tax professionals, often during peak tax seasons but occurring year-round. The IRS emphasizes that such frauds are distinct from legitimate communications, as the agency never initiates contact via phone, email, or social media to demand immediate payments or threaten arrest; instead, all official outreach begins with a mailed letter allowing time for review and appeal. Key identifying elements of these scams include scammers' claims of urgent tax debts requiring instant resolution, threats of arrest, deportation, or lawsuits if demands are not met, and requests for payments via unconventional methods like wire transfers, prepaid debit cards, or gift cards. Victims are often pressured not to consult others or appeal the alleged issues, contrasting sharply with IRS procedures that permit verification and do not use coercive tactics. These scams first gained widespread attention in the early 2010s, marking a significant rise in reported incidents.

Historical Development

The IRS impersonation scam emerged prominently in the early 2010s, with the Internal Revenue Service (IRS) issuing warnings about such schemes as early as 2010, when they were included in the agency's annual "Dirty Dozen" list of tax scams. These early incidents often involved scammers using phone calls, emails, or fake websites to impersonate IRS officials during tax filing season, exploiting the increased availability of IRS toll-free phone lines for taxpayer assistance. By 2013, broader tax-related identity theft cases had spiked significantly, coinciding with the rise in impersonation schemes, though specific impersonation complaints also increased markedly around this time. Key milestones in the scam's history include major law enforcement actions against international operations in 2015 and 2016. In 2015, U.S. authorities began targeting fraudulent call centers, leading to arrests such as those of five individuals in 2016 involved in a scheme that defrauded victims nationwide. This was followed in 2016 by significant busts in India, where police raided nine call centers employing hundreds of workers who posed as IRS agents to target U.S. victims, resulting in multiple arrests and the dismantling of multimillion-dollar operations. These efforts highlighted the scam's transnational nature, with scammers often operating from overseas to evade U.S. jurisdiction. The scam evolved from primarily phone-based tactics in its early years to more sophisticated multi-channel approaches by the mid-2010s, incorporating emails, social media, and spoofed caller IDs to enhance credibility. This progression was evident in the increased use of threats and urgency to pressure victims. Post-2020, during the COVID-19 pandemic, scammers adapted to exploit tax relief programs, such as Economic Impact Payments, by intensifying impersonation attempts via calls, texts, and phishing emails falsely claiming to assist with stimulus checks or coronavirus-related refunds. The IRS issued specific alerts in 2020 warning taxpayers of these heightened risks tied to pandemic relief efforts.

Methods and Tactics

Common Impersonation Techniques

Scammers employing IRS impersonation tactics frequently use caller ID spoofing to make their phone calls appear as if they originate from legitimate IRS numbers or local authorities, thereby increasing the perceived credibility of the contact. This technique allows fraudsters to disguise their true location and identity, often combining it with robocalls that play pre-recorded messages mimicking official IRS communications. A core element of these scams involves scripted threats designed to instill panic, such as warnings of imminent legal action, tax audits, arrest, involvement of local police, or even deportation for non-citizens if payments are not made immediately. Scammers typically demand urgent payments through untraceable methods, including prepaid debit cards, gift cards, wire transfers, or cryptocurrency, insisting that these are the only acceptable ways to resolve fabricated tax debts or penalties. To enhance deception, perpetrators employ psychological tactics that exploit fear and urgency, using aggressive and authoritative language to pressure victims into quick compliance without verification. They often possess partial personal information, such as the victim's name, address, or partial Social Security number, which they reveal to build false trust and legitimacy. While telephone calls remain the primary channel for initiating these scams, variations include follow-up communications via email or text messages that reinforce the initial threats or provide fake links to "official" IRS websites for further "verification" or payment.

Technological Tools Used

Scammers perpetrate IRS impersonation frauds using Voice over Internet Protocol (VoIP) software to enable anonymous calling, allowing them to mask their identities and locations while making outbound calls that appear legitimate. This technology facilitates caller ID spoofing, a basic technique where fraudulent numbers are displayed to mimic official IRS lines, thereby increasing the scam's credibility during initial contact. Additionally, robocall systems are deployed for mass outreach, automating pre-recorded messages that warn victims of fabricated tax debts and urge immediate callbacks, enabling scammers to target thousands of potential victims efficiently. These automated systems often integrate with VoIP to scale operations while evading traditional phone tracing methods. Data aggregation from breaches plays a crucial role in personalized targeting, where scammers compile stolen personal information—such as names, addresses, and partial Social Security numbers—from cybersecurity incidents to craft tailored phishing attempts that reference specific victim details, heightening the illusion of authenticity. For instance, breaches affecting tax professionals provide scammers with client data used to impersonate IRS agents in spear-phishing emails or calls demanding sensitive information. Emerging technologies like AI-generated voices and deepfakes further enhance realism, with fraudsters employing voice cloning software to mimic IRS officials or even known contacts, creating audio that sounds indistinguishable from genuine communications. Deepfake videos have also been used to impersonate tax advisors, combining visual and auditory deception to pressure victims into compliance. Scammers increasingly demand payments in cryptocurrency, such as Bitcoin, to facilitate laundering and complicate tracking by law enforcement, often directing victims to ATMs or online wallets under threat of arrest. Fake IRS websites and mobile apps, sometimes generated with AI tools, are another vector, mimicking official portals to harvest login credentials or prompt fraudulent filings that lead to identity theft. These digital facsimiles appear in search results or phishing links, tricking users into entering personal data. Over time, these tools have evolved through integration with social engineering tactics, such as advanced caller ID spoofing combined with AI-driven personalization, allowing scammers to bypass verification measures and adapt to anti-fraud technologies like call-blocking apps. This progression enables more sophisticated attacks that exploit both technical vulnerabilities and human trust, sustaining the scam's effectiveness despite awareness campaigns.

Impact and Consequences

Financial and Emotional Effects

Victims of IRS impersonation scams often face significant financial losses, with reported averages ranging from approximately $1,000 to over $27,000 per individual, depending on the scam's specifics and the victim's response. For instance, in cases involving cash payments to government impersonators, the median loss reached $14,740 in early 2024. These scams have contributed to broader tax fraud losses, with the IRS identifying $4.5 billion in tax fraud in fiscal year 2025. Beyond immediate monetary damage, victims frequently endure long-term financial repercussions, such as credit damage resulting from identity theft when scammers obtain personal information during the fraud. This can lead to denied loans, higher interest rates, and ongoing recovery efforts that compound the initial harm. The emotional effects on victims are profound, often manifesting as heightened anxiety, fear, and a erosion of trust in government institutions. Many report substantial emotional distress, including depression, stemming from the stress of victimization and financial hardship. On a broader scale, these scams impose societal costs by straining IRS resources dedicated to victim assistance, education campaigns, and fraud investigations, diverting funds from core tax administration functions. The IRS impersonation scam has generated substantial numbers of complaints and financial losses, as documented in official reports from the Federal Trade Commission (FTC) and the Treasury Inspector General for Tax Administration (TIGTA). In 2023, the FTC received nearly 160,000 reports of government impersonation scams, which prominently feature IRS impersonations, contributing to a total of over 2.5 million fraud reports across all categories that year. Cumulative complaints to TIGTA regarding IRS impersonation calls exceeded 2.5 million as of 2020. Financial losses from these scams have shown a marked upward trend. According to FTC data, consumers reported $618 million in losses to government impersonation scammers in 2023, a 24% increase from $497 million in 2022; specific IRS imposter scams alone accounted for $4.26 million in reported losses in 2023, down slightly from $6.92 million in 2022 but still indicative of persistent impact. These figures underscore the scam's scale, with median losses per victim reaching $800 for imposter scams overall in 2023. Trends reveal distinct patterns in victimization and delivery methods. Complaints peak during tax season from January to April, aligning with heightened scammer activity around filing deadlines, as noted in IRS and FTC annual reports. Geographically, states like Florida and California report disproportionately high numbers of fraud complaints per capita, with Florida seeing over 1,563 reports per 100,000 population in 2023. Post-2015, there has been a notable rise in elderly victims, with FTC data showing individuals aged 80 and older experiencing median losses of $803 in fraud overall in 2023—higher than younger groups—and comprising a growing share of reports. Since 2020, scammers have shifted toward digital channels, with email (24% of fraud reports), text messages (20%), and phone calls (18%) as key methods, leading to $1.2 billion in text-related losses alone in 2023.

Prevention Strategies

Official IRS Advice

The Internal Revenue Service (IRS) provides clear guidance to help taxpayers recognize and avoid impersonation scams, emphasizing that legitimate IRS communications follow specific protocols. According to the IRS, the agency initiates most contacts with taxpayers through mailed notices, and it never demands immediate payment over the phone or threatens arrest, deportation, or other legal action without prior written notification. Furthermore, the IRS states that scammers often pose as officials to pressure victims into quick actions, such as wiring money or providing personal details, which genuine IRS procedures do not involve. For verification, the IRS advises taxpayers to hang up immediately if they receive a suspicious call claiming to be from the agency and then contact the IRS directly using the official toll-free number, 1-800-829-1040, to inquire about any legitimate issues. Taxpayers are also encouraged to visit the official IRS website at IRS.gov to check for current scam alerts and verify the authenticity of any communication, as the IRS regularly updates its resources on fraud prevention. Regarding personal information, the IRS notes that while legitimate agents may request certain details, such as a full Social Security number (SSN), to verify identity when the taxpayer initiates the call, the agency does not solicit full SSNs or other sensitive information unsolicited over the phone. In scam scenarios, impersonators may demand complete personal details without proper context, which the IRS warns against providing, as it can lead to identity theft.

Personal Protective Measures

Individuals can protect themselves from IRS impersonation scams by adopting everyday actions that minimize direct interaction with suspicious contacts. One key step is to use call-blocking apps or features provided by phone carriers to filter out unwanted or known scam numbers, which helps prevent unsolicited calls from reaching the device. Independently verifying the caller's identity is crucial; for instance, if a call claims to be from the IRS, hang up and contact the agency directly using a verified phone number from their official website rather than the number provided by the caller. Additionally, individuals should avoid sharing any personal or financial information over the phone unless the recipient's legitimacy has been confirmed through independent means, such as checking official records or contacting known contacts. Long-term habits further strengthen defenses against these . Regularly monitoring through services like allows individuals to detect unauthorized activities early, such as fraudulent accounts opened using stolen identity information from scam interactions. Educating family members about common , including the use of or , fosters a household-wide awareness that reduces vulnerability, particularly for elderly relatives who may be frequent targets. Using secure payment methods exclusively for verified debts—such as official payment portals—and avoiding wire transfers, gift cards, or cryptocurrency demands ensures that funds are not sent to scammers posing as officials. Tech-based protections provide an additional layer of security for ongoing vigilance. Enabling spam filters on email and phone devices helps automatically divert suspicious messages, including those mimicking IRS communications, to junk folders for review. Registering with the National Do Not Call Registry reduces the volume of telemarketing calls, which can include scam attempts, although it does not guarantee complete protection from fraudulent impersonators. For IRS-specific verification, individuals may briefly reference official guidelines to confirm communication authenticity without relying on the scammer's provided details.

Prosecution and Enforcement

Law enforcement efforts against IRS impersonation scams primarily involve the Federal Bureau of Investigation (FBI) and the IRS Criminal Investigation (CI) Division, which collaborate on investigations into fraudulent schemes targeting U.S. taxpayers. These agencies focus on tracing scam operations, often originating from overseas call centers, and have led numerous arrests and indictments since the scam's rise in the early 2010s, including cases as recent as 2025. International cooperation, including extraditions facilitated by U.S. Immigration and Customs Enforcement (ICE), has been crucial for apprehending foreign perpetrators. Notable cases include the 2016 indictments of dozens of individuals linked to multimillion-dollar Indian call center operations that impersonated IRS officials to defraud U.S. victims. In that operation, the U.S. Department of Justice (DOJ) charged over 60 defendants with wire fraud and money laundering, resulting in significant seizures of assets used to fund the scams. By 2020, key figures from these call centers, such as operator Hitesh Madhubhai Patel, were sentenced to 20 years in prison after extradition, highlighting ongoing enforcement against international networks. The DOJ has issued numerous indictments related to IRS impersonation schemes since 2013, often in coordination with the FBI and IRS CI, targeting both domestic facilitators and foreign ringleaders, including over 60 in the 2016 case. Prosecuting these scams faces significant challenges, particularly due to offshore operations based in countries like India, which complicate jurisdictional issues and evidence collection across borders. Technical hurdles, such as tracing anonymous voice-over-IP calls used by scammers to mask their locations, further impede investigations. These evasion tactics, including the use of spoofed phone numbers, allow perpetrators to operate with relative impunity until international partnerships yield breakthroughs.

Reporting Mechanisms and Support

Victims of IRS impersonation scams are encouraged to report incidents promptly to appropriate authorities to aid in investigations and prevent further harm. The primary federal reporting channel is the Treasury Inspector General for Tax Administration (TIGTA) hotline at 1-800-366-4484, where individuals can provide details about the scam, including caller information and tactics used, to assist in tracking perpetrators. Additionally, the Federal Trade Commission (FTC) offers an online platform at ReportFraud.ftc.gov for filing complaints about fraudulent activities, which helps compile national data on scam trends and supports consumer protection efforts. Local law enforcement agencies should also be contacted, particularly if personal information was compromised or threats were involved, as they can initiate local investigations and coordinate with federal entities. For support and recovery, the IRS Taxpayer Advocate Service provides specialized assistance to victims, including guidance on resolving tax-related issues stemming from the scam, such as unauthorized filings or account disruptions. Victims may need to submit an identity theft affidavit, available through the IRS or FTC, to document the incident and protect their tax records from further misuse. Financial reimbursement programs, such as those offered by banks under the Fair Credit Billing Act or through the FTC's identity theft recovery resources, can help pursue refunds for losses incurred, though success depends on timely reporting and documentation. These resources emphasize the importance of acting quickly to mitigate long-term damage. Related legal frameworks underpin these reporting and support mechanisms. The Wire Fraud Statute, codified at 18 U.S.C. § 1343, criminalizes the use of electronic communications for fraudulent schemes, providing a basis for prosecuting IRS impersonators who demand payments via wire transfers or phone. Furthermore, the Fair and Accurate Credit Transactions Act (FACTA) offers protections against identity theft, including free credit reports and the right to place fraud alerts, which are crucial for scam victims seeking to restore their financial security.

Myths and Misconceptions

Debunking SSN Rumors

A common rumor circulating about IRS impersonation scams is the false assertion that the Internal Revenue Service never requests a taxpayer's Social Security number (SSN) over the phone under any circumstances, leading many to dismiss legitimate interactions as fraudulent. In reality, IRS assistors may request the full SSN as a standard security measure to verify a caller's identity during official phone support for tax-related inquiries initiated by the taxpayer. This misconception often stems from scammers' aggressive demands for full SSNs, which contrasts sharply with the IRS's controlled verification protocols. The official stance from the IRS clarifies that while full SSN requests are a routine part of phone assistance to ensure secure communication when the taxpayer calls, any unsolicited demand for an SSN, especially accompanied by threats of arrest or immediate payment, is a clear red flag for a scam. According to IRS guidelines, legitimate agents will never initiate contact via phone to demand sensitive information without prior correspondence, and they use secure systems to protect data shared during verified calls. This distinction helps taxpayers differentiate between routine verification and fraudulent tactics, emphasizing that the IRS prioritizes data security in all interactions. This rumor has circulated through social media and anecdotal warnings that conflate scam behaviors with legitimate IRS procedures, amplifying confusion during peak tax seasons. The spread was exacerbated by posts misinterpreting IRS public service announcements, which aimed to highlight scam risks but inadvertently fueled the myth that no SSN details are ever requested by phone. By debunking this, the IRS has repeatedly issued clarifications to restore public trust and encourage reporting of actual fraud attempts.

Addressing Accent-Based Stereotypes

A common misconception in the context of IRS impersonation scams involves stereotyping callers with foreign accents as inherently fraudulent, a notion rooted in numerous reports of scammers operating from overseas call centers, particularly in India, where individuals with non-American accents have been involved in large-scale operations targeting U.S. taxpayers. This stereotype has persisted since the scam's surge in the 2010s, fueled by media accounts and public warnings that frequently highlight accents as a giveaway, such as police alerts describing scammers with "foreign accents" demanding payments. The IRS workforce has become increasingly diverse, reflecting demographic changes across race, ethnicity, gender, and other groups. The IRS prohibits discrimination against taxpayers based on national origin or limited English proficiency. However, relying solely on accent as an indicator of legitimacy is unreliable, as research has examined the use of different accents in scams but found no statistically significant difference in success rates between American and other accents. Perpetrators can originate from any location worldwide. The IRS emphasizes focusing on procedural red flags, such as unsolicited demands for immediate payment or threats of arrest, rather than vocal characteristics, to avoid misjudging genuine interactions. Such stereotypes can inadvertently promote cultural bias and divert attention from verifying communications through official channels, like checking IRS correspondence records or contacting the agency directly via known phone numbers.

References

  1. https://www.irs.gov/help/tax-scams/recognize-tax-scams-and-fraud
  2. https://consumer.ftc.gov/articles/how-avoid-government-impersonation-scam
  3. https://www.irs.gov/newsroom/ways-to-tell-if-the-irs-is-reaching-out-or-if-its-a-scammer
  4. https://www.irs.gov/newsroom/dirty-dozen-tax-scams-for-2025-irs-warns-taxpayers-to-watch-out-for-dangerous-threats
  5. https://www.justice.gov/usao-ndga/pr/15-defendants-and-five-india-based-call-centers-indicted-phone-scam-targeting-us
  6. https://www.ftc.gov/news-events/news/press-releases/2025/08/ftc-data-show-more-four-fold-increase-reports-impersonation-scammers-stealing-tens-even-hundreds
  7. https://www.brecksville.oh.us/192/RITA-Dirty-Dozen
  8. https://www.ftc.gov/business-guidance/blog/2024/04/new-ftc-data-spotlight-offers-illuminating-insights-impersonation-scams
  9. https://www.ftc.gov/news-events/news/press-releases/2024/06/ftc-data-shows-major-increases-cash-payments-government-impersonation-scammers
  10. https://www.irs.gov/help/how-to-know-its-the-irs
  11. https://www.irs.gov/help/report-fraud/report-tax-fraud-a-scam-or-law-violation
  12. https://www.irs.gov/newsroom/avoiding-identity-theft-scammers-posing-as-the-irs
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  21. https://www.gosanangelo.com/story/news/local/2016/09/10/the-irs-is-not-calling-you-its-a-scammer/92178216/
  22. https://www.irs.gov/newsroom/taxpayers-should-be-aware-of-coronavirus-related-scams
  23. https://www.cisa.gov/sites/default/files/publications/Avoid_Scams_Related_to_Economic_Payments_COVID-19.pdf
  24. https://www.irs.gov/newsroom/common-tax-scams-and-tips-to-help-taxpayers-avoid-them
  25. https://www.fcc.gov/tax-season-dont-fall-spoofed-irs-calls
  26. https://www.gao.gov/assets/gao-20-153.pdf
  27. https://consumer.ftc.gov/features/how-avoid-imposter-scams
  28. https://www.irs.gov/help/tax-scams
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  65. https://www.irs.gov/newsroom/before-calling-the-irs-people-should-know-what-info-theyll-need-to-verify-their-identity
  66. https://americanbazaaronline.com/2015/03/13/15-million-fake-irs-scam-call-centers-in-india-come-under-the-scanner/
  67. https://www.pennlive.com/midstate/2015/02/irs_phone_scam_foreign_accent.html
  68. https://www.gao.gov/assets/880/872927.pdf
  69. https://www.irs.gov/about-irs/protecting-taxpayer-civil-rights
  70. https://www.usenix.org/system/files/sec19-tu.pdf
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