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Bright Horizons
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Bright Horizons Family Solutions Inc. is a United States–based child-care provider and is the largest provider of employer-sponsored child care.[1] It also provides back-up child care and elder care, tuition program management, education advising, and student loan repayment programs. It is headquartered in Newton, Massachusetts.

Key Information

Notable acquisitions since 2006 include College Coach, EdAssist Solutions, EdLink, the nursery operators Kidsunlimited and Asquith Court and the childcare group Teddies Nurseries, Sittercity, an online marketplace for family solutions, and GP Strategies.

History

[edit]

Bright Horizons Children's Centers, Inc. was founded in 1986 by Linda A. Mason and Roger H. Brown.[2] Mason and Brown's Cambridge home was used as the company headquarters.

In 1987, the first two Bright Horizons child care centers were opened at the Prudential Center in Boston and at One Kendall Square in Cambridge, both on the same day.

Bright Horizons expanded to California in 1993 after acquiring Cornerstone West.

Founders Roger Brown and Linda Mason were named “Entrepreneur of the Year” by Ernst & Young in 1996.[3]

In 1997, the company conducted a successful IPO and went public as BRHZ.[4]

Bright Horizons and Corporate Family Solutions merged in 1998 to form Bright Horizons Family Solutions, and changed their NASDAQ ticker symbol from BRHZ to BFAM.[5] The company is named to FORTUNE Magazine’s list of the “100 Best Companies to Work for in America” for the first time,[6] and would go on to make the list a total of 18 times between 1998 and 2019.[7]

In 2000, the company moved its headquarters to Watertown, Massachusetts. That same year, London-based Nurseryworks and Dublin-based Circle of Friends were acquired by Bright Horizons, expanding its global presence.

The 500th center opened in 2003 – the Child Care Center at Citibank Service Center in San Antonio, Texas.[8]

Bright Horizons began offering center-based back-up child care in 1992 with the first standalone back-up child care center for Chase Manhattan Bank.[9] In 2006, the Back-Up Care Advantage program was established[10] to provide in-home back-up child, and elder care.

In 2006, college advising company College Coach was acquired by Bright Horizons.[11] College Coach founder and CEO Stephen Kramer joins the Bright Horizons executive team. Kramer becomes CEO of Bright Horizons in 2018.

In 2000, Mary Ann Tocio was named president and chief operating officer of BH. She retired in July 2015 and remains on the Board of Directors. Today, the company’s internal training platform – Mary Ann Tocio University (MATU) – is named after her.

David Lissy served for 17 years as chief executive officer beginning in 2002. He became executive chairman in January 2018. During his tenure as CEO, he was responsible for the company’s international expansion.[12]

In 2008, the company returned to its roots as a private company in partnership with Bain Capital.[13]

In 2010, the company launched Tuition Advisory Services, an employer solution working with employers to take a more strategic approach to their tuition reimbursement programs.

In 2013, Bright Horizons went public for the second time on the New York Stock Exchange, with stock symbol BFAM[14]

In 2020, Priya Krishnan joined Bright Horizons' executive team. She was founder and CEO of India's largest childcare company, KLAY Schools.

Notable Acquisitions

[edit]

In 2006, Bright Horizons acquired College Coach, a college advising company.[11]

In April 2009, the British-based childcare group Teddies Nurseries was bought from Bupa.[15]

In 2011, the company acquired EdAssist, Inc. to expand the existing Tuition Advisory Services group, which would later be re-branded as the EdAssist Solutions group.[16]

Also in 2011, Bright Horizons bought a majority stake in Dutch company Kindergarten.[17]

In 2013, the company acquired EdLink, LLC out of Chicago, IL to further expand the EdAssist Solutions group

In 2013, Bright Horizons acquired kidsunlimited, which included 64 nurseries.

In 2016, Bright Horizons bought out the Asquith Court Group adding a further 100 nurseries to its care.

In 2019, the company acquired the tuition program management business at GP Strategies to further expand the EdAssist Solutions group[18]

In 2020, the company acquired Sittercity, an online marketplace for family solutions out of Chicago, IL[19]

Activity

[edit]

Bright Horizons operates more than 1,000 child care centers worldwide, including more than 700 in the United States and Canada, more than 300 in the UK and Netherlands[20] and two in India. Bright Horizons employs over 30,000 people.[21]

In January, 2021, the company was convicted of breaching Scottish health and safety legislation, and fined £800,000 at Edinburgh Sheriff Court; an unsupervised 10-month boy had died by choking two years earlier, a casualty that the court investigation blamed on inadequate staff training.[22]

Bright Horizons Foundation for Children

[edit]

In 1988, the Horizons Initiative was founded to serve the needs of homeless children throughout Greater Boston.

In 1999, the Bright Horizons Foundation for Children was formed. Through the Foundation, Bright Horizons supports nonprofit organizations with a focus on programs for children and families. The Foundation is headquartered in Newton, Mass. Bright Spaces, the Foundation's main program, creates play rooms for children in crisis located in nonprofit and community agencies.

References

[edit]
[edit]
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Bright Horizons

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from Grokipedia
Bright Horizons Family Solutions, Inc. is a leading global provider of high-quality early , , back-up care, elder care, and workforce services, designed to support working families and employers. Founded in 1986 to address challenges for working parents, the company began by establishing on-site centers and has since expanded into a comprehensive suite of family support solutions. Headquartered in , Bright Horizons operates over 1,000 centers and serves more than 1,450 leading organizations across various industries, including companies, with a workforce of approximately 32,000 employees worldwide (as of 2025). The company's global presence spans more than 40 U.S. states, , the , the , , and , delivering tailored programs that emphasize , educational guidance, and flexible care options. At its core, Bright Horizons focuses on fostering environments that promote learning, well-being, and work-life balance, with initiatives like the Bright Horizons Foundation for Children supporting community programs for under-resourced families. Its services include employer-sponsored on-site and near-site , backup care for children and elders, tuition assistance, and college coaching, all backed by over 30 years of expertise in early education curricula and family care innovation.

Overview

Founding and Headquarters

Bright Horizons was founded in 1986 by Linda A. Mason and Roger H. Brown in response to the growing need for reliable options among working parents, establishing the company as a pioneer in employer-sponsored services. The founders, drawing from their experiences in consulting and , aimed to integrate high-quality, on-site directly into corporate environments to support and productivity. In 1987, the company opened its first two child care centers on the same day: one at the Prudential Center in , , and the other at One Kendall Square in . These initial facilities set the model for Bright Horizons' approach, partnering with employers to provide accessible, developmentally focused programs for children from infancy through school age. The company's headquarters are located at 2 Wells Avenue in , serving as the central administrative hub for global operations, strategic decision-making, and oversight of its extensive network of child care and family support services. Over time, Bright Horizons evolved into its full corporate identity as Bright Horizons Family Solutions Inc., a publicly traded company listed on the under the ticker symbol BFAM since its in January 2013.

Leadership and Financial Performance

Bright Horizons Family Solutions is led by Stephen H. Kramer, who was appointed to the role in January 2018 after serving as President since 2016; Kramer previously founded and led College Coach, which was acquired by Bright Horizons in 2013. Key members of the executive team include Mary Lou Burke Afonso, for North America Center Operations, who has over 20 years of experience at the company in various roles, and Elizabeth J. Boland, , overseeing financial strategy and operations. This leadership transitioned from David Lissy, who served as CEO from 2002 to 2018 before becoming Executive Chairman. The company's Board of Directors consists of nine members, including CEO Kramer, providing oversight on , strategy, and ; David H. Lissy serves as the current Chair, having held the position since December 2019 after his tenure as Executive Chairman. Other directors include Lawrence M. Alleva, Julie Atkinson, , Jordan Hitch, Laurel J. Richie, Jennifer Schulz, and Mary Ann Tocio, bringing expertise in finance, operations, and . In a recent change, director Cathy E. Minehan, a member of the and former president, announced her retirement effective June 3, 2025, with no disagreements cited regarding company operations. Financially, Bright Horizons reported strong third-quarter 2025 results, with reaching $803 million, a 12% increase year-over-year, driven by growth in full-time enrollment and back-up care demand. for the quarter rose 43% to $78.6 million. The company raised its full-year 2025 guidance to approximately $2.925 billion in , representing 9% growth, and adjusted diluted earnings per share of $4.48 to $4.53. This performance marks a rebound from pandemic-era lows, surpassing 2019 of $2.06 billion and reflecting sustained recovery in employer-sponsored services.

History

Early Years and Expansion (1986-2000)

Bright Horizons was co-founded in 1986 by Linda Mason and Roger Brown, who recognized child care as a significant barrier for working parents and sought to address it through innovative, employer-sponsored solutions. The company's initial model emphasized on-site child care centers tailored to corporate needs, beginning with the opening of its first two facilities in 1987 at the Prudential Center in Boston and One Kendall Square in Cambridge, in partnership with Prudential Insurance. This approach quickly attracted Fortune 500 clients, such as Marriott Management Services in 1989, establishing Bright Horizons as a pioneer in integrating child care with workplace benefits. By focusing on high-quality, developmentally appropriate programs, the founders tied the company's mission to supporting family well-being and employee retention for sponsoring employers. In its early years, Bright Horizons prioritized domestic expansion, growing from a handful of centers to 74 locations by 1994, primarily in and . A key milestone came in 1993 with the acquisition of Cornerstone West, which enabled entry into the market and broadened the company's geographic footprint to the West Coast. This move exemplified the strategic use of acquisitions to accelerate growth in high-demand regions, while maintaining a commitment to employer partnerships that served over 11,000 children by the mid-1990s. The period also saw innovations like the introduction of center-based back-up in 1992 for clients such as Chase Manhattan Bank, enhancing service flexibility for working families. The company's trajectory shifted toward public markets in 1997 with a successful initial public offering (IPO) on under the ticker BRHZ, raising funds to fuel nationwide development and reaching revenues of $85 million that year. This capital infusion supported operational scaling, culminating in the transformative 1998 merger with Corporate Family Solutions, another Nasdaq-listed provider, to form Bright Horizons Family Solutions. The merger combined complementary strengths, resulting in the U.S.'s largest corporate operator with 250 centers across 29 states and the District of Columbia, employing more than 8,600 staff. Linda Mason assumed the role of chairman, while Marguerite Sallee became CEO and Roger Brown president, steering the unified entity toward integrated family solutions. Post-merger, Bright Horizons sustained rapid growth, adding 29 new centers in 1998 alone and launching initiatives like the National Access Program in 1999 to streamline multi-site corporate enrollments. By 2000, the network had expanded to 291 family centers serving more than 220 clients in 34 states and the District of Columbia, with revenues climbing 18% to $119.4 million. That year also marked the company's initial international expansion with entry into the market, acquiring workplace operations to tap into growing demand amid rising maternal workforce participation.

Growth and Ownership Changes (2001-Present)

In January 2002, David Lissy was appointed as of Bright Horizons Family Solutions, succeeding Roger Brown who transitioned to Executive Chairman. Under Lissy's leadership, the company significantly expanded its network of early care and centers, growing from approximately 500 centers in 2003 to more than 600 by 2005 through strategic developments and integrations. In 2022, Stephen Kramer succeeded Lissy as CEO. In May 2008, Bright Horizons was acquired by investment funds affiliated with Partners in a $1.3 billion , resulting in the company being taken private. The transaction led to the delisting of its from the Global Select Market effective May 29, 2008, following shareholder approval and deregistration under the Securities Exchange Act. Bright Horizons returned to public markets with an on January 25, 2013, listing on the under the BFAM. The IPO priced 10.1 million shares at $22 each, valuing the company at approximately $1.38 billion and providing capital for ongoing growth initiatives. Following the IPO, Bright Horizons continued to expand its operations, increasing its global footprint to over 1,000 centers by the mid-2020s while enhancing service offerings for employer-sponsored and back-up care programs. The presented significant challenges, prompting the temporary closure of about half of its U.S. centers in March 2020 and the implementation of enhanced health and safety protocols across remaining facilities. By 2025, the company had recovered strongly, with trailing twelve-month revenue reaching $2.87 billion as of September 30, surpassing pre-pandemic levels of $2.06 billion in 2019. As a publicly traded entity on the NYSE, Bright Horizons maintains a ownership structure held by institutional investors, which collectively own over 100% of shares as of August 2025; , while a key player in the 2008 acquisition, retained a significant stake post-IPO but has since reduced its holdings amid broader institutional participation.

Business Operations

Core Services and Programs

Bright Horizons provides employer-sponsored full-time child care centers that serve children from infancy through school age, offering high-quality early education programs designed to foster development through play-based learning and individualized care. These centers implement the World at Their Fingertips® , a research-based approach that emphasizes discovery-driven learning, social-emotional growth, and school readiness via activities in literacy, math, science, and creative expression. The programs cater to working families by integrating flexible scheduling and on-site locations at employer facilities, enabling parents to balance professional and family responsibilities effectively. In addition to standard , Bright Horizons offers back-up care programs to address short-term needs, including care for children, elders, and pets during emergencies, illnesses, or unexpected closures. These services provide access to vetted caregivers and facilities, helping employees maintain productivity without work disruptions. The back-up options extend to virtual support and resource planning, ensuring comprehensive family assistance. The company's educational services encompass curricula with an emergent approach, where lesson plans adapt to children's interests and developmental stages, incorporating hands-on projects to build and problem-solving skills. Through EdAssist, Bright Horizons delivers tuition assistance programs that support employee education and career advancement, providing access to benefits for higher education, skill-building courses, and management for over 4.7 million learners annually, with over 352,000 active participants. Complementing this, Coach provides development via expert guidance on college admissions, financial aid, and academic planning, offering one-on-one consulting and online resources to aid families in navigating educational transitions. Specialized programs within Bright Horizons include STEM-focused learning integrated into daily activities, such as experimentation and challenges for preschoolers, aimed at sparking curiosity in science, , engineering, and math from an early age. Inclusive education is supported through curricula that promote cultural authenticity and diversity, with teacher training on accommodating and resources for children with developmental delays or autism. These initiatives ensure equitable access and celebrate varied backgrounds in learning environments. In 2022, Bright Horizons was fined £800,000 by a Scottish court following the 2019 death of a 10-month-old who choked on at one of its nurseries, due to inadequate staff training on choking hazards and supervision protocols. The incident prompted the company to implement enhanced safety measures, including mandatory training updates and stricter preparation guidelines across its programs. Services are adapted globally to meet local regulatory and cultural standards while maintaining core educational principles.

Workforce and Operational Scale

Bright Horizons employs approximately 32,000 full- and part-time staff members worldwide as of late 2024, supporting its extensive operations in early and care services. This workforce includes educators, caregivers, and administrative professionals dedicated to delivering high-quality and related programs. The company invests in robust training and certification initiatives for its caregivers, with a strong emphasis on expertise. Through the Horizons Teacher Degree Program, full-time center employees can pursue credentials such as the Child Development Associate (CDA), as well as associate and bachelor's degrees in , often at no cost to participants. These programs ensure that staff are equipped with evidence-based knowledge in areas like developmental milestones, inclusive practices, and implementation. Operationally, Bright Horizons manages over 1,000 centers globally, with 1,013 locations as of September 30, 2025, providing capacity to serve approximately 115,000 children. These centers support more than 1,450 employer partnerships, including over 220 companies, enabling on-site and near-site facilities that integrate seamlessly with corporate work environments. In recognition of its employee and recruitment practices, Bright Horizons received the 2024 CandE Award for excellence in candidate experience from the Global ERE Candidate Experience Benchmark Research and Awards Program. Additionally, it holds Great Place to Work certification, with 80% of employees reporting it as a great workplace, surpassing the typical U.S. company average of 57%.

Global Presence

North American Operations

Bright Horizons maintains a dominant presence in , operating 599 early education and centers across the as of December 31, 2024. These centers are primarily concentrated in urban areas, often located at or near employer worksites to facilitate convenient access for working parents. The company partners with over 1,450 employers, including major corporations such as and , to provide customized on-site or near-site solutions that align with workforce needs. As the largest provider of employer-sponsored in , Bright Horizons holds an estimated approximately six times greater than its closest competitor in the U.S. employer-sponsored center-based segment. This leadership position is supported by long-term contracts with more than 220 companies, enabling scalable operations tailored to regional demands. North American activities, encompassing full-service center-based , back-up care, and educational advisory services, generated approximately 72% of the company's total revenue in 2024, underscoring the region's critical role in overall financial performance. The company's North American operations emphasize rigorous , adhering to federal, state, and local licensing requirements for , , and child welfare across U.S. jurisdictions. Centers undergo regular inspections and must meet standards set by bodies such as state departments of and , with ongoing investments in facilities to ensure adherence. These measures support safe, high-quality environments while adapting to evolving regional regulations, such as those related to staff-to-child ratios and emergency preparedness protocols.

International Expansion

Bright Horizons has established a significant presence outside , operating 420 early education and centers across the , the , , and as of December 31, 2024. In the , the company manages 268 centers under its primary brand, alongside acquired portfolios such as Teddies Nurseries and kidsunlimited, which emphasize high-quality facilities compliant with regulatory standards. As of 2025, 98% of these UK nurseries hold ratings of Outstanding or Good, reflecting a commitment to educational excellence and child welfare in line with national inspection criteria. The company's European market penetration relies on an employer-sponsored model, where centers are often located at or near client workplaces to support and productivity, adapted to comply with local labor laws such as the UK's Working Time Regulations and the ' Collective Labour Agreements for childcare providers. In the , Bright Horizons operates 70 centers through its Kindergarden brand, focusing on flexible, high-staff-ratio environments that meet stringent Dutch quality benchmarks for . In , the company operates approximately 82 centers under the Only About Children brand, providing employer-sponsored early learning programs across major cities in , Victoria, and . This approach has enabled steady growth by partnering with multinational corporations, allowing customization to regional employment practices while maintaining core principles of child-centered care. Post-Brexit, Bright Horizons has navigated expansion challenges, including labor shortages in the early years sector due to restricted worker mobility, by investing in domestic and programs to sustain operations amid evolving policies. In the region, the company is building an emerging footprint, with its two centers serving employer clients in urban hubs like Bangalore and , tailored to local needs such as extended hours for working parents in a rapidly growing . These initiatives represent strategic adaptations to diverse regulatory and cultural contexts, supporting the global framework of employer-backed family solutions.

Acquisitions and Partnerships

Major Acquisitions

Bright Horizons has pursued a of strategic acquisitions to expand its service offerings in education consulting, tuition management, and child care, while enhancing its geographic footprint, particularly in . These buyouts have enabled the company to integrate complementary expertise and scale operations rapidly, aligning with its broader growth trajectory from the early 2000s onward. In , Bright Horizons acquired College Coach, a leading provider of college admissions counseling and education consulting services, which broadened its portfolio beyond traditional into higher education guidance for families and employees. This move allowed the company to offer integrated family support solutions, enhancing its appeal to corporate clients seeking comprehensive . The 2009 acquisition of Teddies Nurseries from marked a significant expansion in the UK market, incorporating over 70 high-quality nursery sites primarily in and establishing Bright Horizons as one of the largest nursery operators in the region. This deal strengthened its European presence by adding established, reputable facilities and accelerating growth in employer-sponsored programs. In 2011, Bright Horizons acquired EdAssist, Inc., a tuition administration firm, which expanded its EdAssist Solutions segment by adding expertise in managing employer-sponsored benefits and for working adults. Concurrently, the company took a majority stake in Kindergarden, a Dutch child care provider with over 70 locations, facilitating entry into the and bolstering its international early offerings in . The 2013 purchase of EdLink, LLC, further augmented the EdAssist Solutions group by incorporating specialized coaching and navigation services for employee education programs, enabling more tailored tuition management and driving service diversification in workforce development. That same year, Bright Horizons acquired kidsunlimited, a UK-based nursery chain with 64 sites across and , for £45 million, which significantly increased its UK capacity and reinforced its position as a dominant player in the British sector. In 2016, the acquisition of Asquith Day Nurseries & Pre-Schools, comprising around 100 nurseries throughout the , propelled Bright Horizons to over 300 sites and solidified its leadership in the European market by integrating premium, employer-focused facilities. This expansion enhanced geographic coverage and service density in key urban areas. The 2019 acquisition of GP Strategies Corporation's tuition program management business integrated advanced reimbursement and coaching services into the EdAssist portfolio, allowing Bright Horizons to serve as the exclusive provider for GP Strategies' clients and further scaling its education benefits expertise amid growing demand for employee learning support. Finally, in 2020, Bright Horizons acquired Sittercity, a prominent platform connecting families with on-demand caregivers and tutors, which introduced digital marketplace capabilities and expanded its back-up services into flexible, technology-driven solutions for remote and hybrid work environments. This move diversified offerings toward virtual and gig-economy care models, supporting broader workforce flexibility. In 2022, Bright Horizons acquired Only About Children, a leading Australian child care and early provider operating approximately 75 centers in , Victoria, and . This acquisition marked the company's entry into the Australian market, adding about USD 140 million in annual revenue and expanding its global network to nearly 1,100 child care centers across five countries.

Strategic Alliances

Bright Horizons has established long-term partnerships with over 1,000 employers worldwide to provide customized solutions, including on-site centers tailored to corporate needs. These collaborations focus on enhancing and by integrating child care directly into workplace environments. For instance, has partnered with Bright Horizons for more than 30 years, utilizing on-site and near-site centers to support working parents and address retention challenges. Similarly, maintains four on-site child care centers through this partnership, serving employees in key locations such as Colorado Springs and . The company also collaborates with educational institutions to advance and teacher training programs. These alliances emphasize for educators, ensuring high standards in . A notable example is the partnership with , launched in 2024, which offers Bright Horizons staff a Level 5 Early Years Lead Practitioner Apprenticeship to enhance skills in and . Additionally, alliances with the and provide tuition assistance and credit transfer opportunities for employees pursuing degrees in early childhood education, fostering a pipeline of qualified teachers. Technology integrations form a key component of Bright Horizons' strategic alliances, enabling seamless communication and operational efficiency. The My Bright Day allows parents real-time access to updates on their child's activities, meals, and milestones, strengthening family-center connections. The company has integrated its platform with Genesys Cloud, incorporating AI-powered features to improve enrollment processes and customer interactions by handling over 80,000 monthly calls with automated workforce engagement management. Joint initiatives with HR platforms further support workforce flexibility by embedding back-up care options into broader ecosystems. Bright Horizons' integration with Workday streamlines access to care services, allowing employers to manage dependent care disruptions directly within HR systems for improved work-life balance. These tie-ins, such as subsidized back-up care allowances, help organizations like prevent absenteeism during unexpected care needs.

Philanthropy and Community Impact

Bright Horizons Foundation for Children

The Bright Horizons Foundation for Children was established in 1999 as the philanthropic arm of Bright Horizons Family Solutions, rooted in the company’s founding mission from to intertwine doing well with doing good. This laid the groundwork for the foundation's commitment to addressing the needs of vulnerable children and families, evolving into a structured nonprofit dedicated to community reinvestment and support. The foundation aligns with Bright Horizons' mission by extending the company's expertise in early to philanthropic efforts beyond commercial operations. A of the foundation's work is the Bright Spaces program, which designs and equips child-friendly play areas in shelters, community centers, hospitals, and other crisis settings to provide safe, nurturing environments for children facing adversity, trauma, or . Since its inception, the program has created 450 Bright Spaces in the and 100 in the , serving 160,000 children and families annually (130,000 in the and 30,000 in the as of 2024) and impacting hundreds of thousands of children cumulatively through play-based learning and emotional support opportunities. These spaces emphasize access by incorporating developmentally appropriate activities that foster growth, resilience, and a sense of normalcy amid challenging circumstances. In addition to Bright Spaces, the foundation provides annual grants and direct support to organizations delivering family services, including community reinvestment programs, employee relief funds, and specialized grants like the Gleason Grants for families in need. Over its more than 25 years of operation, the foundation has donated over $6.5 million (in the ) to such initiatives, everything from to educational resources that enhance access to quality early childhood care. The foundation maintains a global reach, with active programs in the and , tailoring efforts to local needs while prioritizing equitable access to early education for underserved populations. In the UK, for instance, the program marked its 100th Bright Space in 2024, supporting 30,000 children that year alone through partnerships with refuges and . This international scope ensures that the foundation's impact extends beyond national borders, reinforcing its role in promoting child welfare worldwide.

Additional Initiatives

Bright Horizons encourages employee participation in volunteer programs through initiatives like Brightening Lives Activities, where staff engage in projects. The company provides paid time off for as part of its social wellbeing perks, supporting colleagues in contributing to local causes. In , over 3,000 employees took part in more than 100 such activities, with the organization offering grants and awards to recognize their efforts. The company's sustainability efforts include designing eco-friendly child care centers, such as LEED-certified facilities that incorporate into their operations. Partnerships, like the 2024 collaboration with to divert waste from landfills and convert it into , demonstrate a commitment to green practices in . These initiatives align with broader corporate goals outlined in the 2025 Social Impact Report, which emphasizes reducing environmental impact through commitments to and support for vulnerable families. Diversity and inclusion efforts extend to programs that support families from varied backgrounds, including a curriculum approach using "mirrors and windows" to celebrate cultures and foster belonging. Staff receive training on cultural competency through an online university offering eLearning and webinars on DEI topics, alongside support from an Inclusion Steering Committee and eight Employee Advisory Groups. These measures aim to build inclusive environments for both employees and the children and families served. In response to crises, Bright Horizons launched the Crisis Care Assist program in 2020 to provide immediate back-up child and elder care solutions during the , expanding access for employers and employees facing disruptions. The company also supported healthcare workers through specialized protocols and limited-capacity care sites in partnership with initiatives like #FirstRespondersFirst. For natural disasters and other emergencies, employee assistance includes financial aid for recovery from events like extended illnesses or calamities, complementing the work of the Bright Horizons Foundation for Children.

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  49. https://www.nurseryworld.co.uk/content/news/bright-horizons-fined-800-000-over-toddler-death
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  95. https://www.brighthorizonsfoundation.org/ways-to-give/bright-horizons-employee-relief-fund
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