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Call-progress tone
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In telephony, call progress tones are audible tones that provide an indication of the status of a telephone call to the user. The tones are generated by a central office or a private branch exchange (PBX) to the calling party.

Telecommunication equipment such as fax machines and modems are designed to recognize certain tones, such as dial tone and busy tone.

The ITU-T E.180 and E.182 recommendations define the technical characteristics and intended usage of some of these tones. ToneScript is a tone description format that may be used to specify the tone. Many European systems follow the recommendations of the European Telecommunications Standards Institute (ETSI).

Types

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Regional and national standards

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National telephone systems define tones to indicate the status of lines, equipment, or the result of calls with special tones. Such tones are generally standardized in each country, and may consist of single or multiple frequencies.

Most European countries have harmonised to a system of tones based on a single 425 Hz, while the United States uses a dual-frequency system. Exceptions exist, notably in private networks and on some voice over IP (VoIP) equipment. In Europe, some countries maintain national exceptions based on established older standards and have not fully adopted ETSI recommendations.

The most notable exceptions are found in the U.K. (distinct system of tones see table below), Ireland (British style ringback tone), Italy (non continuous dial tone) and France (tone frequencies at 440Hz).

Outside of Europe and North America, tone plans vary from country to country but are usually similar enough to be easily recognised by end users calling from abroad and by automatic dialling equipment, such as fax machines and modems.

Many countries have adopted plans similar to those recommended by the ETSI, others have influences from North American or British standards, while some like Japan and Australia are unique to those countries.

In many cases, when calling from abroad, busy, reorder and other call failure tones may be played by the local switch. Modern signalling protocols like SS7 send this information digitally; thus only a ringback tone or announcement generated by a distant switch in a foreign network will ever be heard by callers from other countries or networks.

Mobile phones roaming on a foreign network will often be provided with a ringback tone from the network they are temporarily hosted on. For example, calling a US phone in Europe may return a European ringback tone or vice versa. Increasingly, networks may opt to play their own domestic tones instead, making roaming seamless. In this case the ringing state is sent by the host network and the tone is generated by the home network.

In some instances, the tones are entirely generated by the local network or even by the telephone itself; this is increasingly common on VoIP-based services. In this case no distantly generated tones will be heard.

The use of signalling protocols rather than audible tones means that a voice channel to the distant switch is unnecessary unless a call is connected. This saves network bandwidth, switch capacity and is often more user friendly as it can provide local tones or even on-screen feedback to end users.

North American tones

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Event Low frequency High frequency
Busy signal (US) 480 Hz 620 Hz
Dial tone (US) 350 Hz 440 Hz
Ringing tone (US) 440 Hz 480 Hz
Zip tone (US) 440 Hz -

The tone frequencies, as defined by the precise tone plan, are selected such that harmonics and intermodulation products will not cause an unreliable signal. No frequency is a multiple of another, the difference between any two frequencies does not equal any of the frequencies, and the sum of any two frequencies does not equal any of the frequencies. The frequencies were initially designed with a ratio of 21/19, which is slightly less than a whole tone. The frequencies may not vary more than ±1.8% from their nominal frequency, or the switching center will ignore the signal. The high frequencies may be the same volume as – or louder than – the low frequencies when sent across the line. The loudness difference between the high and low frequencies can be as large as 3 decibels (dB) and is referred to as "twist." The duration of the tone should be at least 537 ms.[1]

ETSI guidelines (EU)

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Event Fq 1 Fq 2 Fq 3 Cadence ETSI Harmonised
Dial tone 425 Hz ---- ---- Continuous Yes
Ringing tone 425 Hz ---- ---- On 1.0s, Off 4s Yes
Busy signal 425 Hz ---- ---- On 0.5s, Off 0.5s Yes
Congestion or reorder tone 425 Hz ---- ---- On 0.25s, Off 0.25s Yes
Special information tone (SIT) 950 Hz 1400 Hz 1800 Hz Fq 1 On 0.33s, Fq 2 On 0.33s, Fq 3 On 0.33s, Off 1.0s Yes
Zip tone (call waiting) 425 Hz ---- ---- On 0.2s, Off 0.6s, On 0.2s, Off 3s Yes
Call dropped (GSM/3GPP)

Radio path not available

425 Hz ---- ---- On 0.20s, Off 0.20s repeated 3 times Yes

EU national exceptions to harmonised ETSI

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Country[2] Exception Fq 1 Fq 2 Fq 3 Cadence ETSI harmonised
Ireland Ringing tone UK tone 400 Hz 450 Hz ---- Fq 1 & Fq 2 On 0.4s, off 0.2, On 0.4s, Off 2.0s No and no plans to harmonise announced.
France All tones – frequency 440 Hz ---- ---- ---- No, but harmonisation announced.
Italy Dial tone – cadence 425 Hz ---- ---- On 0.2s, Off 0.2s, On 0.6s, Off 1s No and no plans to harmonise announced.

UK tones

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Event Fq 1 Fq 2 Fq 3 Cadence
Dial tone 350 Hz 450 Hz ---- Continuous
Busy signal 400 Hz ---- ---- On 0.75s, Off 0.75s
Ringing tone 400 Hz 450 Hz ---- On 0.4s, off 0.2, On 0.4s, Off 2.0s
Special information tone (SIT) 950 Hz 1400 Hz 1800 Hz Fq 1 On 0.33s, Off 0.33s, Fq 2 On 0.33s, Off 0.33s, Fq 3 On 0.33s, Off 1.0s

Australian tones

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Supervisory tones in the Australian PSTN are defined in AS/CA S002, published by the Communications Alliance.

Pre-answer tones Frequency definition Tone cadence
Dial tone A 425 Hz continuous
Dial tone B 425 Hz, amplitude modulated by 25 Hz continuous
Dial tone C 400 Hz + 425 Hz + 450 Hz continuous
Dial tone D 400 Hz + 425 Hz continuous
Dial tone E 413 Hz + 438 Hz continuous
Ringback tone A 425 Hz, amplitude modulated by 25 Hz 0.4 s on, 0.2 s off, 0.4 s on, 2 s off
Ringback tone B 400 Hz + 450 Hz 0.4 s on, 0.2 s off, 0.4 s on, 2 s off
Ringback tone C 400 Hz + 425 Hz + 450 Hz 0.4 s on, 0.2 s off, 0.4 s on, 2 s off
Ringback tone D 413 Hz + 438 Hz 0.4 s on, 0.2 s off, 0.4 s on, 2 s off
Busy tone 425 Hz 0.375 s on, 0.375 s off
Number unobtainable tone 425 Hz 2.5 s on, 0.5 s off
Post-answer tones Frequency definition Tone cadence
Recording 1400 Hz 0.425 s burst, 15 s interval
Call waiting 425 Hz or 525 Hz 0.2 s on, 0.2 s off, 0.2 s on, 4.4 s off
Conference 425 Hz or 525 Hz or 1400 Hz 1.0 s on, 15 s off (1st), 0.36 s on, 15 s off (subsequent)
Number unobtainable tone 425 Hz 2.5 s on, 0.5 s off

References

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Call-progress tone

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A call progress tone is an audible signal generated by a or private branch exchange (PBX) in the (PSTN) to indicate the status or progress of a call to the user. These tones encompass a range of standardized audio patterns, including the continuous that signals the system is ready to receive dialed digits; the intermittent (or ringback tone) that advises the caller a connection has been made and the called party's equipment is being alerted; the repeating busy tone that denotes the called number is in use or unavailable; and other variants like the rapid congestion tone for network overload or equipment unavailability, and the for call failures unrelated to busy or congestion conditions. Defined by international standards such as Recommendation E.180, these tones specify parameters like frequency (e.g., 350+440 Hz for North American dial tones), level, cadence (on/off durations), and modulation to promote consistency while accommodating regional differences for user recognition. Call progress tones emerged with the evolution of automatic telephony in the early 20th century, replacing operator-mediated call handling with automated feedback mechanisms. The dial tone, for instance, was pioneered in 1908 by German engineer August Kruckow during the installation of an automatic exchange in Hildesheim, Germany, to confirm system readiness without verbal instruction. Busy tones trace their origins to the late 19th century, with the term first recorded around 1890–1895 as networks expanded and required signals for line occupancy, initially in manual systems but formalized in automatic ones by the 1890s. By the mid-20th century, national carriers like the Bell System in North America and international bodies such as the ITU began codifying these tones—e.g., the North American busy tone as 480+620 Hz at 0.5 s on/0.5 s off—to reduce confusion in increasingly globalized telephony. In modern systems, call progress tones remain essential for both traditional PSTN and VoIP networks, though they are sometimes supplemented or replaced by voice announcements for accessibility (e.g., for hearing-impaired users via text-to-speech). Regional variations persist; for example, European ringing tones often use 425 Hz with a 1 s on/4 s off cadence, while Australian standards employ 400 + 425 + 450 Hz with a 0.4 s on/0.2 s off/0.4 s on/2 s off cadence, all aligned under ITU guidelines to balance technical efficiency and cultural familiarity. Additional tones, such as the call waiting tone (e.g., brief bursts to alert an ongoing call of a new incoming one) and pay tone for coin-operated phones, further extend their utility in specialized scenarios. These signals not only guide users but also aid automated systems in call progress analysis for features like voicemail or call routing.

Overview

Definition and Purpose

Call progress tones are audible signals generated by telephone exchanges, private branch exchanges (PBXs), or endpoints in telephony systems to indicate the status of a call, such as readiness to dial or attempts to establish a connection. These tones provide real-time auditory feedback to callers on call progression, serving as a substitute for visual indicators in environments where none are available. By conveying essential information through sound alone, they minimize user uncertainty and streamline interactions in analog and early digital networks. The primary purpose of call progress tones is to enhance operational efficiency by guiding users without requiring human intervention, a critical feature in automated calling processes. In fixed-line , they replace the verbal announcements once delivered by operators in manual switchboard setups, offering a standardized, language-independent . This auditory signaling reduces the on callers and supports smoother call handling in public switched telephone networks (PSTN) and PBX environments. The adoption of call progress tones marked a key evolution from manual operator-assisted signaling to fully automated systems throughout the . Originating nearly with the dawn of , these tones transitioned feedback mechanisms from human-mediated verbal cues to machine-generated sounds, enabling scalable and reliable call progression. For instance, the dial tone, signaling line availability for dialing, emerged in early automatic exchanges around 1908.

Historical Development

In the late , relied on manual switchboards where human operators connected calls and provided verbal instructions to users, such as confirming line availability or ringing the called party, eliminating the need for automated auditory signals. The first commercial manual switchboard was installed in 1878 in , serving 21 subscribers, and this operator-mediated system dominated until the push for . As networks expanded, the limitations of manual operation—such as scalability and operator fatigue—drove innovations toward automated switching, setting the stage for call-progress tones to replace verbal cues. The transition to automated tones began with the invention of step-by-step switching in 1891 by Almon Strowger, which enabled direct dialing without operators, and the first commercial automatic exchange opened in 1892 in La Porte, Indiana. Early automated systems introduced basic tones for feedback; for instance, a busy signal appeared in 1894 to indicate line unavailability when no bell rang. The dial tone, signaling line readiness, was first developed in 1908 by engineer August Kruckow for a Siemens installation in Hildesheim, Germany, to inform users they could proceed with dialing. In North America, the Bell System adopted dial tones with its first automatic exchange in Norfolk, Virginia, in 1919, marking a key step in user-guided call progression. By the 1930s, dial tone adoption accelerated in North America, with the Bell System converting about one-third of its telephones to dial service by 1930, reducing reliance on operators and standardizing initial call feedback. Post-World War II expansion saw electromechanical systems like crossbar switches—first implemented in 1938 in , New York—enhance tone reliability and integration, allowing more complex call-handling while maintaining simple auditory indicators for users. These systems influenced tone design by embedding them into switching logic for efficient signaling, such as distinguishing connection states without visual aids. National standardization efforts emerged in the and , driven by growing international interconnectivity, culminating in coordination by the International Telegraph and Telephone Consultative Committee (CCITT, now ) in the 1970s to harmonize tones across borders. Technological shifts further evolved tones: the introduction of Electronic Switching Systems (ESS) in the 1960s, starting with the #1ESS in 1965, shifted from electromechanical to solid-state generation, enabling precise, programmable tones adaptable to network conditions. By the , digital switching systems refined these adaptations, incorporating tones into integrated circuits for faster response and compatibility with emerging global standards, ensuring seamless user experience amid analog-to-digital transitions.

Types of Tones

Dial Tones

The primary dial tone is a continuous auditory signal provided by the to indicate that the line is idle and ready to receive dialed digits from the user. This tone serves as the initial prompt for the caller to begin entering the destination number, confirming that the network is prepared for call setup. A secondary dial tone, also known as a stutter or recall dial tone, is an interrupted variation of the primary tone that signals the activation of specific features or services, such as notifications or call transfer. It alerts the user to a special condition requiring additional input, like retrieving messages or invoking a supplementary service, while still indicating overall line availability. This modified tone helps manage advanced functions without disrupting the basic dialing process. In its functional role, the dial tone prompts the user to enter digits to initiate a call and assures them of network readiness; its absence typically signals issues such as a disconnected or inactive line, faulty equipment, or wiring problems. In private branch exchange (PBX) systems, no dial tone upon going off-hook may also indicate a restriction preventing outgoing calls, such as for guest or restricted extensions.

Ringback and Ringing Tones

Ringback tone, also referred to as ringing tone or audible ringing, is an intermittent signaling tone presented to the calling party to indicate that the called party's line is being rung in response to the incoming call attempt. This tone informs the caller that the telephone network has successfully routed the call and is actively alerting the destination, thereby confirming the connection is progressing. The design of the ringback tone often mimics the cadence and character of the actual ringing signal applied to the called telephone, fostering a sense of familiarity and expectation that the called party will soon answer if available. The corresponding alert at the called party's equipment is the ringing signal, which activates the local ringer to produce an audible sound, often with a similar cadence. Certain systems incorporate variations like double ringback tones, featuring two brief tone bursts separated by a short interval, followed by an extended silence; these are commonly employed in the and former colonies for standard call alerting and may signal special routing, such as international connections, in some networks. Such modifications help differentiate call types or regional standards while maintaining the core purpose of indicating active ringing.

Busy and Congestion Tones

The busy tone is an audible signal in systems that informs the caller the called party's line is currently in use or off-hook, preventing the call from connecting. This tone prompts the caller to terminate the attempt by hanging up or to redial later, serving as a key element of call progress feedback to manage user expectations during unavailability. The congestion tone, also referred to as the , indicates a network-level issue where switching equipment or trunk lines are overloaded, such as when all available paths to the destination are engaged. Unlike the busy tone, it signals broader system congestion rather than a single line's status, often featuring a more rapid repetition to emphasize urgency. Upon hearing this tone, callers are advised to wait briefly before retrying or to consider alternative routing options, such as calling from another line, to alleviate network strain. A related variation is the howler tone, which alerts a user that their own handset has been left off-hook for an extended period, potentially tying up the line unnecessarily. This tone, typically deployed in older exchanges, encourages the subscriber to replace the receiver promptly, thereby freeing the line for other calls.

Disconnect and Informational Tones

Disconnect tones signal the termination of a call to the remaining party, often following the remote party's hang-up, and may include a brief audible indication or silence to prompt the caller to release the line. In some systems, a disconnect tone is followed by a go-tone, a short signal permitting immediate redial without hanging up. The use of a distinct disconnect tone is considered a national option in international standards. Informational tones provide specific feedback on call status beyond basic progress indicators, such as errors or feature activations. The special information tone (SIT) consists of three sequential rising frequencies—typically 950 Hz, 1400 Hz, and 1800 Hz—each lasting approximately 0.33 seconds, followed by a 1-second pause, to alert the caller that the number is unreachable for reasons other than busyness or , often preceding an announcement. This tone is standardized in Recommendation E.180 and referenced in ETSI harmonization efforts. Confirmation tones acknowledge the successful processing of a caller request, such as feature activation or information receipt by the exchange, serving as an alternative to verbal announcements. These tones are typically a single around 400-425 Hz, delivered continuously or in short pulses (e.g., 0.17 seconds on, 0.14 seconds off, followed by 0.34 seconds on). They are defined in Recommendation E.180 and national variants like BS 6305. Comfort tones, also known as comfort noise, introduce low-level synthetic background noise during periods of silence or delays in a call to mimic natural acoustic environments and prevent the perception of a dead line. In , this is implemented via payloads describing noise levels and spectral characteristics, as specified in Appendix II. Traditional implementations may use modulated tones, such as 950 Hz and 1400 Hz in a of 0.65 seconds on, 0.325 seconds off, and 0.325 seconds on. Other specialized tones include the end-of-three-party tone, which notifies remaining participants when a three-way reverts to a two-party connection, using a of three 0.33-second bursts at 950 Hz, 1400 Hz, and 1800 Hz. Queuing tones, or holding tones, indicate that a caller is in a queue or on hold, often employing interrupted signals like 950 Hz and 1400 Hz in patterns such as 0.65 seconds on, 0.32 seconds off, and 0.32 seconds on to maintain awareness without full silence. These are outlined in ITU-T Recommendation E.180 for national adaptations.

Technical Characteristics

Frequency and Amplitude

Call-progress tones are characterized by their spectral properties, primarily the frequencies used and the levels at which they are transmitted to ensure audibility and compatibility with networks. Levels are specified at the point of generation in the exchange (0 dBr reference), with expected to the subscriber. Frequencies typically fall within the voice band of 300 to 3400 Hz to minimize interference with speech signals, with single-tone designs common in many international networks and dual-tone combinations prevalent in North American systems. For instance, a single tone at 425 Hz is widely used for dial tones in European countries, providing a clear, continuous signal that is easily generated and detected. In contrast, North American dial tones employ dual frequencies of 350 Hz and 440 Hz, which together create a more distinctive auditory cue while maintaining compatibility with analog and digital exchanges. These frequency selections are governed by tolerances of ±1% to ensure reliable recognition, as specified in international standards. Amplitude levels for call-progress tones are standardized to balance audibility for users with avoidance of or overload in network equipment, typically ranging from -13 dBm0 to -24 dBm0 per at the exchange output. For example, the dial tone in North American networks is set at -13 dBm0 per (total ≈ -10 dBm0), while busy tones are at -24 dBm0 per (total ≈ -21 dBm0) to convey urgency without overwhelming the listener. In European networks, similar ranges apply, such as -16 dBm to -26 dBm for dial tones, ensuring the signal remains perceptible over typical line noise. For dual-tone signals, the total power is calculated as 10log⁡10(P1+P2)10 \log_{10}(P_1 + P_2), where P1P_1 and P2P_2 are the individual powers of each component, often equalized to distribute energy evenly and prevent one tone from dominating. These levels correspond to absolute powers of approximately -10 dBm ± 5 dB at the subscriber access point, with digital generators preferring -8 dBm0 to -3 dBm0 for optimal transmission. Detection of call-progress tones by network exchanges relies on minimum signal-to-noise ratios (SNR) to distinguish them from or speech. considerations are critical in tone design, as excessive harmonics can interfere with the voice band; standards mandate low (THD), often below 1%, by using pure sinusoidal generation to avoid introducing unwanted frequencies that could mimic other signals or degrade call quality. Frequencies are thus chosen to minimize overlap with common speech harmonics, preserving clarity in bidirectional communication.

Cadence and Duration Patterns

Cadence in call-progress tones refers to the rhythmic on-off timing patterns that enable users to differentiate between various call statuses, such as dialing readiness, ringing, or line unavailability, through auditory repetition rather than pitch alone. These patterns consist of alternating periods where the tone is active (on) and silent (off), repeating cyclically to convey information intuitively. The basic structure of a cadence is defined by the equation for its period: period=ton+toff\text{period} = t_{\text{on}} + t_{\text{off}} where tont_{\text{on}} is the duration of the tone burst and tofft_{\text{off}} is the interval, ensuring predictable repetition for user recognition. Common cadence patterns include a continuous tone for the dial signal, indicating an idle line ready for input, with no off periods to provide immediate feedback. Busy tones typically employ a balanced 0.5-second on and 0.5-second off , creating a steady stutter that alerts the caller to an engaged destination without ambiguity. Ringback tones, signaling that the call is proceeding to ring at the called party, use a longer cycle such as 1 second on followed by 4 seconds off, mimicking the natural interruption of a ringing phone. Congestion or reorder tones accelerate this to faster interruptions, often 0.25 seconds on and 0.25 seconds off, to denote temporary network issues and prompt the caller to retry. These representative patterns are outlined in ITU-T Recommendation E.180, which specifies limits and preferred values to balance clarity and brevity. Tone durations extend beyond individual cycles to integrate with overall call timeouts, preventing indefinite . For example, ringback tones persist through multiple cycles until the call connects or a no-answer timeout elapses, commonly set between 20 and 60 seconds in systems to allow reasonable answering time before switching to a busy or informational signal. This timeout logic aligns with network goals in standards like J.460 for SIP-based services, where the no-answer timer releases resources if no response occurs. Standardization of these rhythms in ITU-T E.180 promotes international consistency, ensuring that cadence patterns remain recognizable across regions despite variations in tone frequencies, thus facilitating seamless global telephony experiences.

Standardization

ITU Recommendations

The International Telecommunication Union (ITU) has established key recommendations for the standardization of call-progress tones to promote global harmonization in telephone services. Recommendation E.180, approved in March 1998, defines the technical characteristics of tones, including cadences, frequencies, and levels for essential signals such as , busy tone, , and congestion tone. This recommendation specifies limits within the standard telephony audio band of 300-3400 Hz to ensure compatibility across networks, with typical power levels in the range of -10 dBm ± 5 dB at the 2-wire access towards the subscriber station. Complementing E.180, ITU-T Recommendation E.182, also approved in March 1998, outlines the application of these tones and associated recorded announcements in telephone services, particularly for alerting signals that inform users of call status, such as connection establishment or ringing in progress. Together, these recommendations cover the primary call-progress tones used in international telephone operations, emphasizing consistent signaling to enhance and . For instance, is recommended as continuous to indicate line availability, while busy tone uses an interrupted to signal an engaged line. These standards have been integrated into modern digital environments, including support for Integrated Services Digital Network (ISDN) and Signaling System No. 7 (SS7) protocols, allowing tones to be generated and transmitted effectively in both analog and digital telephone systems. The core 1998 editions remain in force as of 2025. ITU-T E.180 and E.182 serve as the baseline for call-progress tones in over 190 countries, with appendices providing guidance on permissible national deviations to accommodate regional preferences while preserving international compatibility. Regional adaptations often build upon these ITU frameworks to align with local telephony practices.

Regional and National Guidelines

In , the European Telecommunications Standards Institute (ETSI) provides guidelines for harmonized call progress tones to promote across public switched telephone networks (PSTN), primarily specifying a single frequency of 425 Hz with defined cadences for various signals. For instance, the busy tone uses a 0.5 s on/0.5 s off cadence, while the ringback tone employs a 1 s on/4 s off pattern, with amplitudes typically ranging from -10 dBm0 to -20 dBm0. Exceptions exist in certain countries, such as , where the dial tone operates at 440 Hz continuous rather than the harmonized 425 Hz. In , the (ANSI) and former AT&T/Bellcore (now Telcordia Technologies) specifications define call progress tones using dual-frequency combinations for enhanced recognition, as outlined in ANSI T1.401 Appendix D. These include the dial tone at 350 Hz and 440 Hz continuous, the busy tone at 480 Hz and 620 Hz with a 0.5 s on/0.5 s off cadence, and the ringback tone at 440 Hz and 480 Hz with a 2 s on/4 s off pattern, ensuring compatibility with analog voice-grade interfaces. Other regional bodies have developed supplementary guidelines adapting international baselines. In , the Telecommunication Technology Committee (TTC) under the Association of Radio Industries and Businesses (ARIB) influences tone standards through documents like TTC JJ-20.21 for private branch exchanges (PBX), specifying 400 Hz tones such as a continuous and a 0.5 s on/0.5 s off busy tone. In , the Communications Alliance, in coordination with the Australian Communications and Media Authority (ACMA), outlines tones in standards like AS/CA S004 for voice performance, featuring a 425 Hz busy tone with 0.375 s on/0.375 s off cadence and a multi-frequency combining 400 Hz, 425 Hz, and 450 Hz continuous. Post-1990s harmonization efforts, driven by ETSI and ITU, have focused on VoIP compatibility by standardizing tone packages in protocols like /MEGACO, enabling gateways to generate region-specific tones while aligning cadences and frequencies (e.g., 425 Hz in ) to reduce international discrepancies in IP deployments.

Regional Variations

North America

In , call progress tones adhere to the Precise Tone Plan, an industry standard developed by Bellcore (now Telcordia Technologies) to ensure consistent signaling across telecommunications networks. These tones use dual-frequency combinations to provide clear auditory feedback, distinguishing them from single-tone systems elsewhere. The (FCC) oversees telephony regulations, while Telcordia specifications, such as those in GR-909 for fiber-in-the-loop systems, incorporate these tone requirements to support voice services. In , tones follow a similar framework to the , with minor regional variations managed by the Canadian Radio-television and Telecommunications Commission (CRTC), ensuring interoperability under the . The standard dial tone consists of two simultaneous frequencies at 350 Hz and 440 Hz, delivered continuously at a level of -13 dB per tone (or -10 dB for the pair), signaling that the line is ready for dialing. The busy tone employs 480 Hz and 620 Hz tones at -24 dB per frequency (-21 dB pair), with a cadence of 0.5 seconds on followed by 0.5 seconds off, indicating the called party is engaged. Ringback tone, also known as normal ringing tone, uses 440 Hz and 480 Hz at -19 dB per frequency (-16 dB pair), cadenced at 2 seconds on and 4 seconds off to mimic the called party's ringing signal. Unique to North American systems is the stutter dial tone, a variant of the standard interrupted periodically (typically 0.2-0.4 seconds every 6-10 seconds) to indicate waiting messages, often paired with a flashing message-waiting indicator light on compatible phones. For error conditions, Special Information Tones (SIT) precede announcements like "The number you have dialed is not in service," using a sequence of three brief tones at 950 Hz, 1400 Hz, and 1800 Hz, each lasting about 250-350 ms with specific intervals to denote issues such as invalid numbers or . These tones draw from early CCITT (now ITU) recommendations but were adapted for North American multi-frequency clarity in large-scale networks. In modern implementations, North American call progress tones integrate with (E911) services to prioritize emergency routing, where busy or reorder tones are suppressed to ensure call completion, as mandated by FCC rules under 47 CFR Part 68. Number portability, facilitated by the FCC's (LNP) framework since 1996, maintains tone consistency across carriers, preventing disruptions during switches while supporting features like and tone-based diagnostics in VoIP transitions.

Europe

In Europe, call progress tones are largely harmonized under standards developed by the European Telecommunications Standards Institute (ETSI) and the European Conference of Postal and Telecommunications Administrations (CEPT), promoting across member states. The baseline specifications, outlined in CEPT Recommendation T/CS 20-15, utilize a single frequency of 425 Hz (±15 Hz) for most tones, emphasizing simplicity and ease of generation compared to the multi-frequency combinations common in . These tones are generated at levels of -12 to -8 dBm to ensure audibility without distortion, with tolerances of ±3 dB at the . The dial tone is provided as a continuous 425 Hz signal to indicate the line is ready for dialing, while the (or ringback) follows a of 1 second on and 4 seconds off to signal that the called party is being alerted. The busy tone uses a 0.5-second on and 0.5-second off pattern at the same , informing the caller that the line is engaged, and the congestion tone employs a faster 0.2-second on and 0.2-second off for network overload conditions. These patterns are cyclic and indefinite until interrupted by further call progress events. While the ETSI/CEPT baseline is widely adopted in over 27 countries for consistency in public switched telephone networks (PSTN), minor national exceptions persist to accommodate legacy systems or preferences. In , all tones shift to 440 Hz, with the ringing tone adjusted to 1.5 seconds on and 3.5 seconds off, and the busy tone retaining the 0.5-second on/off . Germany deviates slightly in the busy tone to 0.15 seconds on and 0.475 seconds off at 425 Hz (or legacy 450 Hz), while aligning closely with the baseline for dial and ringing tones (1 second on, 4 seconds off). Post-Brexit, the focus remains on EU-wide harmonization, though the , as a former ETSI participant, has introduced some divergences not covered here. Implementation occurs through national regulatory bodies adopting CEPT recommendations, ensuring tones are compatible with both analog and early digital networks across the region. Accessibility provisions, as detailed in ETSI ETR 333, require tones to avoid interference with text telephony devices (TDD/TTY), such as by maintaining clear frequency separation and providing alternative visual or textual call progress indicators where feasible. This supports inclusive for users with hearing impairments while preserving the single-frequency design's efficiency.

United Kingdom and Australia

In the United Kingdom, call-progress tones are characterized by specific frequencies and cadences designed for clarity in the national network. The dial tone is a continuous signal at 350 Hz and 440 Hz, indicating the line is ready for dialing. The ringing tone, signaling an incoming call, uses 400 Hz and 450 Hz with a distinctive cadence of 0.4 seconds on, 0.2 seconds off, 0.4 seconds on, and 2.0 seconds off, repeating every 3 seconds to mimic the called party's bell pattern. The busy tone employs a single 400 Hz frequency with equal 0.375-second on and off intervals, alerting the caller that the line is engaged. These specifications originated from British Telecom (BT) practices and have been standardized for compatibility across providers. In , tones similarly prioritize user familiarity but incorporate variations for local and external calls. The standard dial tone A is a continuous 425 Hz signal for internal or local dialing. For external or international calls, dial tone B is 425 Hz amplitude modulated by 25 Hz, continuous, to indicate trunk line access. The busy tone is 425 Hz with a 0.375-second on/off , matching the UK's rhythm but at a higher pitch for distinction. Ringing follows the same 400 Hz and 450 Hz frequencies and 0.4-0.2-0.4-2.0 second as in the UK, ensuring a consistent auditory . These were shaped by Telstra's network standards, with historical influences from earlier Telecom Australia systems. Regulatory oversight ensures tone consistency and network in both countries. In the UK, administers standards, including tone specifications derived from BT heritage, to support reliable service across fixed and mobile networks. In Australia, the Australian Communications and Media Authority (ACMA) enforces compliance with tone requirements under the Telecommunications Numbering , influenced by Telstra's implementation. Both nations' tones share a base around 400-450 Hz with aligned cadences, fostering familiarity in Anglophone contexts while diverging from continental European norms; this reflects shared ETSI heritage adapted for post-colonial networks.

Other Regions

In , call-progress tones often adapt ITU recommendations with local modifications to suit network characteristics and user familiarity. In , the dial tone is a continuous 400 Hz signal, while the busy tone consists of 400 Hz bursts of 0.5 seconds on and 0.5 seconds off. China's tones align closely with ITU standards but use a higher of 450 Hz; for instance, the dial tone is continuous at 450 Hz, the busy tone features 0.35-second on/off s at 450 Hz, and the follows a 1-second on, 4-second off pattern at 450 Hz. In , tones use 400 Hz, with the dial tone continuous, the busy tone at 0.75 seconds on/off, and the ringing tone with a double-ring cadence of 0.4 seconds on, 0.2 seconds off, 0.4 seconds on, and 2 seconds off. In Africa and the Middle East, tones reflect a mix of ITU standards and colonial influences, leading to frequency variations. South Africa employs tones around 400 Hz, featuring a continuous dial tone, 0.5-second on/off busy tone, and a double-ring cadence of 0.4 seconds on, 0.2 seconds off, 0.4 seconds on, and 2 seconds off for ringing. The United Arab Emirates follows patterns similar to ETSI specifications, with a dial tone of continuous 350 + 440 Hz, busy tone at 0.375 seconds on/off using 400 or 425 Hz, and ringing at 0.4 seconds on, 0.2 seconds off, 0.4 seconds on, and 2 seconds off in 400 + 450 or 425 Hz. French-influenced African regions, such as Cameroon and Niger, often use 440 Hz tones, mirroring French standards for busy and dial signals, due to historical equipment legacies. Latin American countries predominantly adopt ITU E.180 at 425 Hz, with some North American influences. uses a continuous 425 Hz dial tone, busy tone with 0.25-second on/off cadences at 425 Hz, and ringing at 1 second on, 4 seconds off at 425 Hz. employs a dial tone of continuous 425 Hz, aligning with ITU signaling practices. Harmonization remains incomplete in many developing regions, where diverse network infrastructures and limited resources result in inconsistent tone implementations, often relying on vendor-specific defaults rather than unified standards. This variability complicates international and user recognition, particularly in areas with mixed analog and digital systems.

Modern Implementations

VoIP and IP Telephony

In (VoIP) and IP telephony systems, call-progress tones are generated either at the endpoint devices, such as softphones, or server-side by components like SIP proxies, with the tones inserted into (RTP) packets for transmission. Endpoint generation allows local playback based on signaling cues, reducing network load, while server-side insertion enables centralized control and customization, often used in enterprise IP private branch exchanges (IP-PABX) to stream tones directly to the caller. This dual approach supports efficient tone delivery over packet-switched networks, where audio streams are encapsulated in RTP for real-time transport. Key standards govern the handling of these tones in IP environments, including RFC 4733, which defines RTP payloads for tones and events, using media types like "audio/tone" for composite signals such as dial or busy tones and "audio/telephone-event" for discrete events. These payloads include parameters for , in dBm0, and duration, enabling precise tone reconstruction at the receiver. Capabilities for tone support are negotiated via (SDP) during call setup, ensuring compatibility between endpoints. Traditional call-progress tone frequencies from (PSTN) systems, such as 350 Hz and 440 Hz for North American ringback, are generally carried over in VoIP to preserve user familiarity. Challenges in VoIP call-progress tone playback include latency, which can delay tone onset due to packet transmission times and buffering, potentially disrupting the caller's perception of progress. Network-dependent detection of tone requirements, negotiated through SDP attributes, adds complexity, as mismatched capabilities may lead to fallback to in-band audio or silent calls. These issues are exacerbated in heterogeneous networks, requiring robust buffers and of RTP traffic to maintain tone timing within acceptable bounds, typically under 150 ms end-to-end. Interoperability between VoIP and PSTN involves mapping traditional tones to IP signaling, such as using the SIP 180 Ringing provisional response to trigger ringback tone generation at the caller side, simulating PSTN alerting. Gateways convert PSTN tones into RTP streams or telephony events per RFC 4733, ensuring seamless translation while adapting cadences and levels to regional standards. This mapping prevents mismatches, like incorrect busy signals, and supports hybrid deployments where IP endpoints interface with legacy circuits.

Mobile and Digital Networks

In mobile networks like and , most call progress tones—such as busy, congestion, or unobtainable signals—are generated by the (UE) based on network-provided signals, while the ringback tone is typically produced by the network itself to indicate that the called party is being alerted. This approach ensures consistency with local standards and minimizes latency in tone delivery during call setup. Ringback tones in these systems can be personalized, allowing subscribers to replace the standard tone with custom audio clips, such as music or voice messages, through network services like or (IN) platforms, enhancing user engagement without altering core signaling. In 4G LTE and networks, call progress tones are adapted for packet-switched environments via the (IMS), where SIP-based signaling handles tone insertion during call flows, often using early media in 183 Session Progress responses to deliver ringback or other indications promptly. Comfort noise (CN), standardized in RFC 3389 as an RTP payload format, replaces periods of silence in these digital calls to maintain perceptual continuity and avoid unnatural audio dropouts, particularly during (VAD) in codecs like AMR-WB. International roaming introduces variations, as the visited network generates ringback tones for calls to local destinations, resulting in the caller hearing region-specific patterns that differ from norms. LTE-based systems, including VoLTE, often exhibit delays in ringback tone onset due to extended post-dial delay (PDD) from IMS signaling overhead, impacting perceived call setup speed. Looking ahead, VoLTE and 5G VoNR implementations are shifting toward multimodal feedback, incorporating visual icons on device screens and haptic vibrations to indicate call progress, thereby reducing dependence on traditional audible tones for and quieter environments. In hybrid mobile-VoIP scenarios, tones may bridge circuit and packet domains via IMS gateways for seamless interworking.

References

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