Community hub
0 subscribers7 pages, 0 posts
Recent from talks
All channels
Be the first to start a discussion here.
Be the first to start a discussion here.
Be the first to start a discussion here.
Be the first to start a discussion here.
Contribute something
Welcome to the community hub built to collect knowledge and have discussions related to Cerence.
Nothing was collected or created yet.
Cerence
View on Wikipediafrom Wikipedia
Cerence Inc. is an American multinational software company that develops artificial intelligence (AI) assistant technology primarily for automobiles.
Key Information
History
[edit]Cerence was founded in October 2019, after Nuance Communications decided to turn its automotive division into an independent company.[9][10] Nuance had provided voice recognition technology to car manufacturers for twenty years prior to the spin-off, and its technology was built into half of the new cars shipped globally in the first six months of 2019.[9] Cerence's first official trading day on the Nasdaq exchange was October 2, 2019. The company assumed control of previously Nuance-held contracts with approximately 60 automakers including BMW, Ford, and Toyota.[9][10] Since becoming its own entity, Cerence signed new deals to install voice recognition and assistance technology in Fiat Chrysler and Mercedes-Benz vehicles.[11][12] In January 2020, LG announced that it would start integrating Cerence's voice assistant into its in-car infotainment systems.[13] On 30 September 2021, VinFast reported that Cerence software will be used for its electric vehicles as an intelligence voice assistant.[14]
As of August 2021, Cerence's AI assistant technology had been installed on over 400 million cars worldwide.[15]
Cerence received an Automotive News PACE Award in September 2021 for Cerence Pay,[16] a technology that allows drivers to pay for fuel via voice commands.[17]
Products
[edit]Cerence develops automotive AI products, primarily focusing on voice assistant technology.[18][15] Its voice assistant technology is not device-specific, and is white-labeled for auto manufacturers.[10] The company's products integrate into a car's operating system and allow drivers to use speech for a variety of actions, for example to control their GPS, entertainment system, and climate settings rather than using manual controls.[12][13] Cerence's technology also incorporates facial recognition and customized responses to individual drivers.[10] As of 2021, Cerence's speech recognition software recognizes 70 different languages and dialects.[10] The technology can work with other voice assistant and AI devices such as those developed by Apple Inc. and Google. Drivers using the voice technology in their car can make a request and the Cerence software would help route it appropriately to the right system or virtual assistant that can best respond, essentially acting as a "switchboard" to access information from other AI and voice assistants.[10]
The company is also developing technology that provides drivers with the ability to control some in-car systems with brief glances or gestures.[19][20]
References
[edit]- ^ "ANNUAL REPORT SEC".
- ^ https://www.sec.gov/ix?doc=/Archives/edgar/data/0001768267/000095017024130642/crnc-20240930.htm.
{{cite web}}: Missing or empty|title=(help) - ^ https://www.sec.gov/ix?doc=/Archives/edgar/data/0001768267/000095017024130642/crnc-20240930.htm.
{{cite web}}: Missing or empty|title=(help) - ^ https://www.sec.gov/ix?doc=/Archives/edgar/data/0001768267/000095017024130642/crnc-20240930.htm.
{{cite web}}: Missing or empty|title=(help) - ^ https://www.sec.gov/ix?doc=/Archives/edgar/data/0001768267/000095017024130642/crnc-20240930.htm.
{{cite web}}: Missing or empty|title=(help) - ^ https://www.sec.gov/ix?doc=/Archives/edgar/data/0001768267/000095017024130642/crnc-20240930.htm.
{{cite web}}: Missing or empty|title=(help) - ^ "Cerence Inc. 2022 Annual Report (Form 10-K)". U.S. Securities and Exchange Commission. November 29, 2022.
- ^ Maffei, Lucia (December 15, 2021). "Cerence CEO is the latest public tech company chief to resign". Boston Business Journal. Retrieved December 17, 2021.
- ^ a b c Kinsella, Brett (October 2, 2019). "A Voice Giant is Born. Cerence Now Houses All of Nuance's Automotive Solutions and Customers". Voicebot. Retrieved October 15, 2021.
- ^ a b c d e f Tansey, Bernadette (October 2, 2019). "Nuance Spinout Cerence Vies With Tech Giants in Voice-AI for Auto". Xconomy. Archived from the original on May 21, 2022. Retrieved October 15, 2021.
- ^ Nash, Jim (March 24, 2020). "Busy biometric startup Cerence books three big car deals, launches services in March". Biometric Update. Retrieved October 15, 2021.
- ^ a b Schwartz, Eric Hal (December 18, 2020). "Mercedes-Benz Will Keep Using Cerence to Run Revamped MBUX Virtual Assistant". Voicebot. Retrieved October 15, 2021.
- ^ a b Torbet, Georgina (January 14, 2020). "LG is building its own in-car voice assistant". Engadget. Retrieved October 15, 2021.
- ^ "Biometrics to replace car keys for Genesis vehicle, Cerence voice control deployed by VinFast | Biometric Update". 30 September 2021.
- ^ a b Seitz, Patrick (August 9, 2021). "Automotive Artificial Intelligence Provider Drives Past Quarterly Targets". Investor’s Business Daily. Retrieved October 15, 2021.
- ^ Chappell, Lindsay (September 30, 2021). "Here are the 14 Automotive News PACE Award winners for 2021". Automotive News. Retrieved October 15, 2021.
- ^ Schwartz, Eric (July 7, 2021). "Cerence Brings Gas Station Payment Voice Commands to Europe". Voicebot. Retrieved October 15, 2021.
- ^ Maffei, Lucia (August 4, 2020). "Burlington automotive software firm Cerence thrives even as car sales fall". Boston Business Journal. Retrieved October 15, 2021.
- ^ Barnden, Colin (September 25, 2020). "Time to Open Eyes to Eye Tracking". EE Times. Retrieved October 15, 2021.
- ^ Walford, Lynn (October 19, 2019). "More Research in Voice & Emotion Interaction from Cerence (Nuance)". Auto Connected Car News. Retrieved October 15, 2021.
External links
[edit]- Official website
- Business data for Cerence Inc.:
Cerence
View on Grokipediafrom Grokipedia
Cerence Inc. is an American multinational software company specializing in artificial intelligence (AI)-powered virtual assistants primarily for the automotive industry.[1] Founded in 2019 as a spin-off from Nuance Communications' automotive division, it became an independent public company listed on NASDAQ under the ticker CRNC.[2] Headquartered in Burlington, Massachusetts, Cerence develops conversational AI solutions that enable natural language interactions in vehicles, enhancing safety, entertainment, and connectivity for drivers and passengers.[3]
Cerence's technology is deployed in over 525 million vehicles worldwide, powering one in every two cars globally with voice-enabled features.[4] The company holds nearly 650 patents and supports an extensive portfolio of languages, offering automotive-grade AI for cars, two-wheelers, and trucks.[4] Key products include Cerence Chat Pro, an advanced conversational AI assistant, and integrated solutions for connected and autonomous vehicles that seamlessly blend with automaker brands.[4]
With 25 years of expertise inherited from Nuance, Cerence partners with leading automakers and tech firms such as Volkswagen Group, NVIDIA, Microsoft, Great Wall Motor, and Renault to deliver immersive, agentic AI experiences.[4] Operating from 16 global offices, including locations in Merelbeke, Montreal, Beijing, Shanghai, and Tokyo, the company focuses on creating safer and more enjoyable transportation journeys through innovation in voice and multimodal AI.[4] As of 2025, Cerence continues to expand beyond automotive into broader mobility applications, maintaining its position as a leader in AI for a world in motion.[5]
History
Founding and spin-off from Nuance
In November 2018, Nuance Communications announced its intention to spin off its automotive business unit into a separate, independent publicly traded company, aiming to sharpen its strategic focus on conversational AI solutions for healthcare and enterprise sectors.[6] This decision allowed Nuance to streamline operations around its growing healthcare AI portfolio, which accounted for a significant portion of its revenue at the time.[7] The spin-off process involved distributing shares of the new entity to Nuance shareholders on a pro-rata basis, with the transaction structured as tax-free for U.S. federal income tax purposes.[6] The spin-off was completed on October 1, 2019, when Cerence Inc. emerged as an independent entity from Nuance's automotive division, with its common stock beginning regular-way trading on the Nasdaq Global Select Market under the ticker symbol "CRNC" the following day.[8] Cerence inherited Nuance's extensive automotive voice AI technologies, built on over 20 years of expertise in natural language processing and speech recognition tailored for vehicles.[8] At inception, the company powered AI-driven experiences in more than 280 million vehicles worldwide, supporting interactions in over 70 languages and serving nearly every major automaker.[9] Cerence was headquartered in Burlington, Massachusetts, leveraging the established infrastructure of Nuance's automotive operations in the region.[4] The founding leadership team was drawn primarily from Nuance's automotive executives, with Sanjay Dhawan appointed as the inaugural President and Chief Executive Officer to guide the new company's direction in automotive AI innovation.[10] This setup positioned Cerence to exclusively advance voice-enabled technologies for mobility, distinct from Nuance's broader enterprise focus.[11]Early growth and market expansion
Following its spin-off from Nuance Communications in October 2019, Cerence began trading on the Nasdaq Global Select Market under the ticker symbol CRNC, with shares opening at $17.19 and closing at $15.35 on the first day of regular trading, October 2, reflecting an initial decline amid market volatility for the newly independent entity.[12] The distribution provided Nuance shareholders with one share of Cerence common stock for every eight shares of Nuance held, establishing Cerence's initial market capitalization at approximately $630 million based on the opening price.[13] [14] This marked Cerence's entry as a standalone public company, inheriting a robust automotive customer base from Nuance as its foundational asset.[8] By its first anniversary in 2020, Cerence reflected on a successful transition to independence despite the onset of the global COVID-19 pandemic, which necessitated a rapid shift to remote operations with minimal disruption to productivity.[15] Key early wins included maintaining and deepening partnerships with major automakers such as BMW, Daimler, Honda, Jaguar Land Rover, Alfa Romeo, and Toyota, achieving an over 90% close rate on new original equipment manufacturer (OEM) programs and securing the two largest contracts in company history.[15] These achievements underscored Cerence's operational resilience, as the company met all sales key performance indicators for bookings and revenue amid industry headwinds.[15] Cerence expanded its employee base from approximately 1,500 full-time employees as of September 30, 2020, to about 1,700 by September 30, 2021, supporting growth in research, development, and professional services.[16][17] This included establishing a new development site in Pune, India, with over 100 employees, alongside maintaining an international headquarters in Heerlen, Netherlands, and other facilities beyond its U.S. base in Burlington, Massachusetts, to enhance global engineering and support capabilities.[15][18] Early market penetration was evidenced by Cerence's technology being integrated into nearly 400 million vehicles shipped worldwide by 2021, demonstrating rapid adoption across over 65 global automobile brands and more than 70 languages.[19] This cumulative shipment metric highlighted Cerence's established position in the automotive AI sector during its initial independent phase.[20]Key milestones since 2020
In January 2021, Cerence launched Cerence Cloud Services, a suite of products designed to integrate drivers' digital ecosystems—including mobile apps, smart homes, and IoT devices—with in-car assistants, enhancing connectivity and user experience in connected mobility environments.[21] On the same date, the company unveiled Cerence Drive 2.0, an advanced AI assistant platform touted as the fastest and most intelligent for global mobility applications.[22] Later that year, in December 2021, Cerence secured its largest contract to date, valued at $149 million, with a major European automaker to deploy cloud-based conversational AI solutions across its vehicles, marking a significant step in the company's global expansion.[23] Beginning in 2021 and accelerating into 2022, Cerence expanded beyond traditional passenger vehicles into non-automotive mobility sectors, including two-wheelers and heavy trucking; notable early advancements included a July 2021 collaboration to integrate voice-enabled cockpit electronics for two-wheelers and securing four additional two-wheeler customers in the first half of fiscal 2022, alongside initiatives for trucker-focused voice controls in commercial fleets.[24][25] This diversification supported safer, hands-free operations in emerging mobility areas. From 2023 onward, Cerence advanced its AI capabilities in response to evolving automotive trends, such as the rise in electric vehicle (EV) adoption, exemplified by a multi-year agreement in October 2022 with Renault to develop humanized co-pilot systems tailored for EV experiences.[26] In March 2024, the company engaged its first automaker customers for CaLLM, its pioneering automotive large language model designed for on-device, privacy-focused interactions.[27] By November 2024, Cerence introduced CaLLM Edge, an embedded small language model optimized for automotive edge computing in partnership with Microsoft, enabling efficient, low-latency generative AI processing directly in vehicles.[28] In October 2024, Brian Krzanich was appointed as President and Chief Executive Officer, succeeding Sanjay Dhawan, and the company rebranded to Cerence AI to emphasize its focus on artificial intelligence solutions.[29] [30] Into 2025, this technology saw further integrations, including collaborations with Arm for enhanced edge AI performance in May and with MediaTek for multi-modal language models on NVIDIA hardware in April, alongside a September demonstration at IAA Mobility showcasing CaLLM Edge on specialized hardware for next-generation conversational AI.[31][32][33] In September 2025, Cerence AI announced the development of a Mobile Work AI Agent integrating Microsoft 365 Copilot for hands-free productivity in vehicles and collaborated with DSP Concepts to advance in-car audio processing.[34][35] In October 2025, its hybrid AI platform Cerence xUI was selected as the AutoTech AI Solution of the Year by AutoTech Breakthrough.[36]Products and technologies
Core AI platforms
Cerence Assistant serves as the foundational conversational AI platform for in-vehicle interactions, integrating advanced speech-to-text capabilities with natural language understanding to enable hands-free, intuitive dialogues between drivers, passengers, and vehicle systems.[37] This platform employs robust automatic speech recognition (ASR) to convert spoken commands into actionable text even in noisy cabin environments, complemented by natural language processing (NLP) that interprets context, intent, and multi-turn conversations for more human-like responses.[38] Supporting an extensive portfolio of languages and dialects worldwide, Cerence Assistant facilitates global accessibility and customization, allowing automakers to tailor interactions while maintaining brand consistency.[4] Complementing the core assistant, Cerence's embedded technologies provide efficient, on-device processing essential for real-time vehicle operations. These include wake word detection, which activates the assistant through customizable phrases like "Hey Cerence" or user-defined terms, optimized for reliability amid road noise and multiple speakers via Speech Signal Enhancement (SSE).[39] Low-resource speech recognition, featured in products like Cerence Input AI Lite, enables lightweight ASR and wake-up functionality on resource-constrained hardware, supporting both activation and basic command processing without heavy cloud reliance.[40] Additionally, sound identification capabilities, such as Emergency Vehicle Detection (EVD), use microphone arrays to recognize siren patterns from over 1,500 emergency vehicle types and estimate their direction, enhancing driver awareness and safety.[41] CaLLM Edge represents Cerence's advancement in on-device AI, a small language model (SLM) fine-tuned from Microsoft's Phi-3 family specifically for automotive edge computing. This embedded solution processes complex queries locally, enabling proactive, multi-turn conversations and reasoning tasks like route planning or vehicle diagnostics with low latency and power consumption, even in areas with limited connectivity.[28] Optimized for vehicle hardware, CaLLM Edge integrates seamlessly with Cerence Assistant to deliver secure, privacy-focused interactions without compromising performance.[42] Underpinning these platforms is Cerence's extensive intellectual property portfolio, comprising over 650 patents focused on voice AI innovations and automotive integration, including advancements in speech recognition, multimodal processing, and edge deployment.[43] This body of work, developed over 25 years, protects key technologies like hybrid cloud-edge architectures and noise-robust audio processing, ensuring Cerence's competitive edge in the industry.[4]Automotive and mobility solutions
Cerence's in-car virtual assistants enable seamless voice interactions in connected and autonomous vehicles, supporting features such as real-time navigation, entertainment controls, and safety enhancements like hands-free communication to reduce driver distraction. These assistants, exemplified by partnerships like VinFast's implementation, allow drivers to access traffic updates, make calls, send messages, and manage media without manual input, promoting safer roadways.[44] In autonomous contexts, the technology facilitates multi-modal interactions, combining voice with gestures for intuitive control in evolving vehicle environments.[45] For electric vehicles, Cerence delivers tailored solutions that integrate voice AI to optimize user experiences, as announced for the 2025 Suzuki e VITARA in a September 2025 partnership. This bespoke assistant, built on Cerence's core platforms, enables natural voice commands for climate control, navigation, and vehicle-specific EV functions like battery monitoring, enhancing accessibility in sustainable mobility.[46] The integration supports Suzuki's global EV strategy by providing a connected, intuitive interface that aligns with the model's eco-focused design.[47] Cerence extends its voice AI to broader mobility sectors, including two-wheelers and trucking, where it offers hands-free controls for navigation, music, and app access to improve rider and driver safety.[48] The Cerence 2-Wheeler Mobility Platform provides smartphone integration and enhanced human-machine interfaces for motorcycles and e-bikes, while truck solutions enable voice-activated management of route planning, communication, and vehicle health monitoring.[49] In non-car applications, such as fleet operations, these capabilities support voice-driven oversight of truck performance and logistics, keeping operators focused on the road.[50] Integration with partner hardware, particularly infotainment systems, forms a cornerstone of Cerence's automotive deployments, ensuring voice AI operates natively within vehicle ecosystems. Collaborations with Mercedes-Benz on the MBUX system and LG's webOS Auto IVI platform embed Cerence's voice controls directly into dashboards for responsive, multi-device experiences.[51] Similarly, partnerships with Jaguar Land Rover and Pioneer deliver advanced AI within luxury and aftermarket infotainment setups, enabling seamless hardware-software synergy for features like entertainment and safety alerts.[52][53] In September 2025, Cerence announced a mobile work AI agent integrating Microsoft 365 Copilot, enabling hands-free productivity features like email management and document editing in vehicles to enhance safer driving experiences.[34]Cloud and integration services
Cerence Cloud Services provides a comprehensive suite designed to integrate vehicles with external digital ecosystems, enabling seamless connectivity to smartphones, smart homes, and third-party applications. Launched in January 2021, this platform leverages the Cerence Drive framework to extend in-car experiences beyond the vehicle itself. Key components include Cerence Extend, which allows voice-activated access to native smartphone apps such as calendaring, messaging, and video calls on Android and iOS devices, while maintaining OEM control over safety and functionality.[21] Cerence Connect facilitates integration with smart home IoT devices, permitting drivers to control features like lighting or security systems via voice commands, often triggered by vehicle data such as arrival at home. Additionally, Cerence Browse delivers AI-powered web search capabilities directly in the vehicle, providing real-time information without requiring manual device interaction.[21] These services enhance automotive solutions by bridging on-device AI with cloud-based resources for more dynamic and personalized interactions.[54] To support OEM implementation, Cerence offers professional services focused on user experience (UX) design, customization, and integration. UX design services involve creating intuitive voice interfaces aligned with brand identity, market needs, and user expectations, including benchmarking against competitors and specifying functionality for multi-language rollouts.[55] Customization tailors voice user interfaces to specific use cases, environments, and preferences, such as developing unique wake-up words or adapting off-the-shelf solutions for novel experiences.[55] Integration support connects Cerence's conversational AI with OEM systems and third-party platforms, offering flexible deployment options—either embedded or cloud-based—to ensure contextual relevance and minimal disruption to existing infrastructure.[55] These services emphasize precision quality assurance, native-language testing, and regulatory compliance to help automakers differentiate their offerings and foster customer loyalty.[56] Cerence provides API and SDK tools through its developer platforms to enable embedding of its technologies into vehicle software stacks. Cerence Studio is a web-based environment that allows OEMs and Tier 1 suppliers to build and deploy custom voice domains using automotive-optimized natural language understanding (NLU) and dialog tools, supporting full-stack speech AI from automatic speech recognition (ASR) to text-to-speech (TTS).[54] Complementing this, Cerence Edge SDKs offer an embedded software framework with abstracted APIs for integrating advanced speech AI, including cloud connectivity for hybrid operations and over-the-air (OTA) updates to extend functionality without hardware changes.[54] These tools promote modular design, streamlined development, and global scalability, allowing developers to innovate rapidly while optimizing for vehicle system efficiency.[54] Security and privacy are integral to Cerence's cloud deployments, with features designed to meet stringent automotive standards. The platform processes user requests in a pseudonymized manner on its multi-tenant Cerence Cloud Services (CCS), prioritizing anonymized or aggregated data to minimize personal information exposure.[57] Cerence maintains ISO 27001 certification for information security management, verified by independent auditors, alongside compliance with TISAX for automotive information security and ISO 21434 for cybersecurity engineering in road vehicles.[55][57] These measures include technical safeguards for data transmission and storage, as well as organizational controls to ensure adherence to global data protection regulations, enabling secure integration while giving OEMs control over data handling.[55][57]Business operations
Major partnerships and contracts
Cerence has formed a strategic partnership with Arm, announced on May 28, 2025, to optimize its CaLLM Edge embedded small language model using Arm's Kleidi software library, enabling enhanced performance of generative AI workloads on Arm-based CPUs for automotive applications.[58] This collaboration focuses on accelerating machine learning operations at the edge, improving efficiency for in-vehicle AI experiences without relying on cloud connectivity.[59] In January 2025, Cerence expanded its collaboration with NVIDIA to advance the CaLLM family of language models, leveraging NVIDIA AI Enterprise software, TensorRT-LLM for inference optimization, and the NeMo framework for model customization tailored to automotive environments.[60] This partnership aims to deliver faster, more responsive large language models for in-vehicle interactions, reducing latency and costs for automakers deploying AI-driven assistants.[61] Cerence initiated a partnership with Microsoft in early 2024 to integrate ChatGPT into vehicle infotainment systems from automakers including Volkswagen, Audi, and Renault, utilizing Microsoft Azure OpenAI Service for secure, cloud-based voice interactions.[34] This collaboration has enabled millions of vehicles to access generative AI capabilities, with expansions in 2025 incorporating Microsoft 365 Copilot for hands-free productivity features like email management during drives.[62] On January 2, 2025, Cerence signed a multi-year strategic deal with Jaguar Land Rover (JLR) to develop next-generation AI-powered in-car experiences, integrating Cerence's voice and multimodal AI technologies to enhance safety, enjoyment, and productivity in luxury vehicles.[63] The agreement supports JLR's infotainment evolution by deploying agentic AI assistants that handle complex, context-aware commands across global markets.[64] In September 2025, Cerence announced additional partnerships, including with SiMa.ai to power next-generation conversational AI at the edge using MLSoC technology for efficient in-vehicle processing.[65] It also collaborated with DSP Concepts to revolutionize in-car audio through advanced signal processing integrated with Cerence's voice AI.[35] On September 30, 2025, Cerence partnered with Suzuki Motor Corporation to deploy an in-car AI assistant in the e VITARA electric vehicle model, enhancing voice interactions for Japanese and global markets.[46]Market presence and customers
Cerence serves nearly every major automaker worldwide as its primary customers, including European manufacturers such as BMW, Mercedes-Benz, Volkswagen Group, and Renault; Asian OEMs like Toyota, Hyundai Motor Group, Geely, BYD, Subaru, and SAIC; and U.S.-based companies including Ford and General Motors.[43][66][67] In total, the company collaborates with more than 80 automakers and Tier 1 suppliers globally, embedding its voice AI solutions into their vehicle lineups.[68] Cerence's technology is deployed in vehicles across all continents, with a strong established presence in the Americas, Europe, and Asia, including China and other key automotive markets.[69] The company has emphasized growth in Europe through major contracts with large OEMs and in the Asia-Pacific region via partnerships with Japanese and Chinese manufacturers, such as Suzuki and XPeng, to expand its footprint in high-volume markets.[70] As a leader in automotive voice AI, Cerence holds over 50% global market penetration, with more than 70% outside China, and its technology has been shipped in over 525 million vehicles as of 2025.[71][72] This scale underscores its dominant position in the sector, powering conversational AI in a substantial portion of the world's connected vehicles.[73] In the competitive landscape, Cerence differentiates itself from general technology giants like Amazon, Apple, and Google through its specialized focus on automotive-specific AI, offering tailored, vehicle-integrated solutions that prioritize domain expertise, data privacy, and seamless integration with OEM ecosystems over broad consumer applications.[74][75] This niche positioning allows it to maintain leadership in transportation-focused virtual assistants amid broader AI advancements.[4]Research and development
Cerence invests substantially in research and development (R&D) to drive advancements in AI-powered mobility solutions. In fiscal year 2024, R&D expenses reached $121.6 million, accounting for approximately 36.7% of the company's $331.5 million in revenue. This follows a similar pattern in prior years, with FY2023 R&D at $123.3 million (41.9% of $294.5 million revenue) and FY2022 at $107.1 million (32.7% of $327.9 million revenue), reflecting a consistent emphasis on innovation amid varying revenue streams.[76][77] The company's R&D efforts prioritize key areas such as generative AI tailored for vehicular applications, enabling more natural and context-aware in-car interactions. For instance, Cerence leverages generative AI to enhance user experiences through partnerships with NVIDIA, integrating cloud and edge technologies for real-time processing. Multimodal interactions, combining voice commands with gestures and visual cues, form another core focus, allowing seamless control of vehicle functions like navigation and infotainment. Additionally, sustainability in mobility is integrated into R&D through commitments to efficient, low-impact AI solutions that support environmental goals in transportation.[78][79][80] Cerence operates the Cerence DRIVE Labs as global hubs for R&D, concentrating on user experience research, interface design, and prototyping to foster safer and more intuitive automotive interactions. These labs drive internal innovation by testing emerging technologies in real-world scenarios. Externally, Cerence collaborates with academic institutions like the Mila Artificial Intelligence Institute in Quebec to advance AI research in speech and natural language processing. Partnerships with tech firms, including NVIDIA for generative AI optimization and Arm for large language model efficiency on edge devices, further bolster these efforts.[81][82][78][83] Building on its Nuance legacy, Cerence has actively expanded its intellectual property since the 2019 spin-off, with an ongoing patent strategy to protect AI innovations. As of September 30, 2024, the company holds approximately 869 patents and patent applications worldwide, many filed post-spin-off to cover advancements in voice recognition, multimodal interfaces, and generative AI for mobility.[76] In September 2025, Cerence filed a patent infringement lawsuit against Apple, alleging infringement of technologies related to text input, recognition, and voice command monitoring in Apple devices.[84] On November 3, 2025, Cerence settled a patent dispute with Samsung Electronics for $49.5 million, resolving claims of infringement on Cerence's voice and AI patents.[85] This portfolio, supplemented by a non-exclusive license to certain Nuance patents, underscores Cerence's commitment to proprietary technology development.Corporate affairs
Leadership and governance
Cerence's leadership is headed by Brian Krzanich, who was appointed Chief Executive Officer and joined the Board of Directors in October 2024.[86] Krzanich brings extensive experience in technology leadership, having served as CEO of Intel Corporation from 2013 to 2018, where he advanced semiconductor manufacturing and data center technologies, and later as CEO of CDK Global from 2018 to 2022, focusing on automotive software solutions.[87] His expertise in AI, cloud computing, and operational scaling has positioned him to guide Cerence's strategic initiatives in automotive AI innovation.[86] The Chief Financial Officer role is held by Antonio "Tony" Rodriquez, appointed effective November 29, 2024.[88] Rodriquez, previously a partner at CSuite Financial Partners, oversees Cerence's finance organization, with a focus on accelerating growth, enhancing operational efficiency, and delivering long-term value through strategic financial management.[87] His over two decades of experience in finance across eCommerce, SaaS, and media sectors support Cerence's expansion in AI-driven mobility solutions.[88] Other key executives include Jennifer Salinas, Executive Vice President, Chief Administrative Officer, General Counsel, and Corporate Secretary, who manages legal affairs, compliance, and administrative operations.[87] Salinas has been instrumental in navigating regulatory landscapes for AI technologies. Nils Schanz serves as Executive Vice President of Product and Technology, leading the development of Cerence's AI platforms and innovations in voice and multimodal interactions.[87] Under this executive team's direction, Cerence has advanced key milestones in AI deployment for automotive applications.[87] Cerence's Board of Directors comprises a diverse mix of industry experts, including Krzanich, independent Chairperson Kristi Ann Matus, and members such as Marianne Budnik, Douglas Davis, Marion Harris, Marcy Klevorn, Alfred Nietzel, and Arun Sarin, drawing from backgrounds in technology, automotive, finance, and telecommunications.[89] The board emphasizes strong governance through policies outlined in its Corporate Governance Guidelines and Code of Conduct and Ethics, which promote diversity, inclusion, ethical decision-making, and responsible AI practices across operations.[90][80] These frameworks ensure accountability and alignment with sustainability goals, including equitable representation and ethical innovation.[90]Financial performance
Cerence's financial performance in fiscal year 2024 (FY2024, ended September 30, 2024) showed revenue growth amid ongoing investments in AI technologies for the automotive sector. The company reported total revenue of $331.5 million, marking a 12.6% increase from $294.5 million in FY2023, driven by expanded licensing and connected services agreements with original equipment manufacturers (OEMs).[91] This growth reflected steady demand for Cerence's voice AI solutions in vehicles, though the company faced significant non-cash charges that impacted profitability. Profitability metrics highlighted challenges from impairment charges. Gross profit reached $244.3 million, representing a 73.7% gross margin on total revenue. However, operating income resulted in a loss of $579.9 million, primarily due to goodwill impairment charges totaling $609.2 million recorded in the second and third quarters ($252 million in Q2 and $357 million in Q3). These impairments stemmed from a reassessment of asset values amid market conditions and strategic shifts, leading to a net loss of $588.1 million for the year.[91] Revenue sources were predominantly tied to automotive OEM contracts and licensing, underscoring Cerence's focus on the mobility sector. The breakdown for FY2024 included $124.7 million from licensing (royalties and upfront fees for AI software integration), $133.4 million from connected services (ongoing subscriptions for cloud-based features), and $73.3 million from professional services (implementation and customization support). This structure highlights reliance on long-term OEM partnerships, with licensing and connected services comprising approximately 77% of total revenue.[91] The cost structure emphasized heavy investment in innovation, with research and development (R&D) expenses at $121.6 million, or 37% of revenue, supporting advancements in generative AI and multimodal interfaces. Total operating expenses amounted to $824.2 million, equivalent to about 249% of revenue, largely inflated by the impairment charges; excluding these, adjusted operating expenses were more aligned with historical norms around 100-120% of revenue in prior years.[91] Looking ahead to fiscal year 2025 (FY2025), Cerence projected total revenue of $244 million to $249 million, indicating a potential decline due to timing of OEM program launches and macroeconomic pressures in the automotive industry. In the third quarter of FY2025 (ended June 30, 2025), revenue was $62.2 million, exceeding guidance despite an 11.8% year-over-year decrease from $70.5 million in Q3 FY2024, supported by strong free cash flow of $16.1 million.[72]| Revenue Breakdown (FY2024) | Amount ($ million) | Percentage of Total |
|---|---|---|
| Licensing | 124.7 | 37.6% |
| Connected Services | 133.4 | 40.2% |
| Professional Services | 73.3 | 22.1% |
| Total | 331.5 | 100% |