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MileagePlus
MileagePlus
MileagePlus
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MileagePlus
TypeFrequent-flyer program
OwnerUnited Airlines
IntroducedMay 1981; 44 years ago (1981-05)
WebsiteMileagePlus
membership card etc.

MileagePlus is the frequent-flyer program of United Airlines that offers rewards to passengers traveling on certain types of tickets.[1] Following the 2010 merger agreement between United and Continental Airlines, United Mileage Plus was chosen to be the frequent-flyer program for the combined airline.[2] The program was subsequently renamed to MileagePlus, and maintains its relationship with its Star Alliance partners, as well as other airline and travel enterprise agreements.

Following the integration and phase out of Continental OnePass on March 3, 2012, MileagePlus also became the frequent flyer program for Copa Airlines and Copa Airlines Colombia.[3] The new program member IDs follow the OnePass format (2 letters + 6 digits) in lieu of the old Mileage Plus format (11 digits), and any members who had existing OnePass member ID numbers retained their existing numbers.[4] In March 2015, Copa Airlines announced that it would phase out the MileagePlus program in favor of a new frequent flyer program called ConnectMiles.[5][6]

History

[edit]

Frequent flier programs were introduced in 1979 by Texas International Airlines.[7] Two years later, American Airlines launched their AAdvantage program,[8] and United's Mileage Plus was launched one week later.[9] On June 29, 2011, United officially changed the name of the program from Mileage Plus to MileagePlus.[10]

On July 9, 2011, Tom Stuker became the first member of the MileagePlus program to reach ten million flown miles on United.[11] He earned this distinction flying from Los Angeles to Chicago on flight 942. Jeff Smisek, then president and CEO of United, was on hand to congratulate him.[12] For reaching the ten million mile number, he was given the only United Titanium Card and his name was placed on the side of a United Boeing 747-400.[13] Stuker has since passed the 20 million mile threshold and remains the world's most frequent flyer.[14]

Several controversial changes were introduced to the program in 2012, following the integration of the Continental OnePass program into MileagePlus. This included the reduction in bonus miles for Premier Gold and Premier Platinum members, as well as the inability of Premier Silver members to reserve Economy Plus seats until 24 hours prior to departure.[15] Changes have also occurred to the upgrade process, where upgrades are being sold at check-in for prices as low as $69, even when elites are still being processed on the upgrade waitlist.[16] Million Mile Flyer George Lagen filed, in late May 2012, a class action against United for taking away or demoting "lifetime" benefits promised to pre-merger Million Mile Flyers.[17] A federal judge eventually dismissed the class-action lawsuit on the basis that the contract which regulated "Million Mile Flyer" customers was the same as for all MileagePlus members, which essentially gave the airline the right to unilaterally reduce or discontinue benefits anytime it wanted to.[18]

Following the COVID-19 pandemic in 2020, MileagePlus made it easier for customers to attain status by lowering requirements and giving bonuses to existing status members.[19] But over time, this resulted in diluted status privileges and as of 2024 the MileagePlus requirements are now back to pre-Covid numbers.[20]

Partner airlines

[edit]

In addition to United, all 28 members of the Star Alliance as well as a number of other airlines participate in the MileagePlus program to a certain degree. MileagePlus miles can then be both earned and redeemed on United flights, as well as on any partner airline. However, certain booking classes on partner airlines are excluded from mileage accrual.[21]

The airline partners of MileagePlus are:[22]

Partner Airline Star Alliance Member
Avianca Yes
Aegean Airlines Yes
Aer Lingus No
Air Canada Yes
Air China Yes
Air Dolomiti No
Air India Yes
Air New Zealand Yes
All Nippon Airways Yes
Asiana Airlines Yes
Austrian Airlines Yes
Azul Brazilian Airlines No
Brussels Airlines Yes
Cape Air No
Copa Airlines Yes
Croatia Airlines Yes
Edelweiss Air No
EgyptAir Yes
Ethiopian Airlines Yes
Eurowings No
EVA Air Yes
Hawaiian Airlines No
Juneyao Airlines No
LOT Polish Airlines Yes
Lufthansa Yes
Shenzhen Airlines Yes
Singapore Airlines Yes
South African Airways Yes
Swiss International Air Lines Yes
TAP Portugal Yes
Thai Airways Yes
Turkish Airlines Yes

Award travel

[edit]
Lufthansa First Class, bookable using MileagePlus award miles

MileagePlus miles (redeemable miles) can be redeemed for travel on any combination of United and United Express carriers, as well as Star Alliance partners and other airline partners.[23] MileagePlus offers Saver and Everyday awards, at different tiers of pricing with different capacity control mechanisms.[24]

Saver awards are capacity-controlled awards available for travel on all partner airlines. The release of saver award seats is dictated by the operating airline, who will make the award inventory available to all its partners, including United MileagePlus.[25] On flights operated by United Airlines, additional saver award inventory is offered to Premier members and United credit card holders, in addition to that offered to general members.[26] These Saver awards are generally priced using a set of fixed "award charts".

Everyday awards are only available for travel on United and United Express, and have greater availability than Saver awards.[27] Because these Everyday awards are dynamically priced based on factors like current demand level and the cash price of the flights, they may cost significantly more than the equivalent "Saver" awards.[28]

As of August 2019, MileagePlus award miles no longer expire. Before that, there had to be activity in the last 1.5 years.[29]

MileagePlus awards are on a one-way basis and do not require round-trip travel.

Premier status

[edit]
United's red carpet boarding line at San Francisco, the predecessor of the Premier Access Line

While status levels were not originally part of the MileagePlus program, they were introduced in 1987 to reward customers who had achieved certain qualification thresholds within a given calendar year.[30] All Premier members are eligible for Premier Access, which allows them to use exclusive check-in and security lines, as well as priority boarding and baggage retrieval.[31] Previously, members reached Premier status by earning the required number of Premier Qualifying Miles (PQM) or Premier Qualifying Segments (PQS). Starting in 2014, members living in United States had to meet a minimum annual spending level, tracked as Premier Qualifying Dollars (PQD), on United issued tickets in a calendar year to qualify for a tier.[32] Now, members must earn Premier Qualifying Points (PQPs) and/or Premier Qualifying Flights (PQFs). Status can be earned by accumulating PQPs and PQFs, or by attaining a higher PQP threshold.[33]

Status Levels

[edit]

Premier Silver status is the lowest status level in the MileagePlus program. This level includes access to Star Alliance Silver status.

Premier Gold status is a mid-level status in the MileagePlus program. This is the lowest level status to include access to Star Alliance Gold status.

Premier Platinum status is an upper level status in the MileagePlus program.

Premier 1K status is the highest status of the MileagePlus Program. Status holders enjoy the highest upgrade priority and access to a dedicated phone line.

Global Services status is a level above Premier 1K. It is a secretive, by-invitation-only status level that provides discrete services to high value individuals that often spend tens of thousands of dollars flying on United per year. Members are often top corporate executives and celebrities. The program was introduced in 2003 and is shrouded in a fair amount of secrecy. Benefits include: Private airport check-in and security, access to private lounges, luxury vehicle tarmac transfer, and exclusive customer service team. United Chairman's Circle is also shrouded in secrecy and comes with Global Services status for the primary member and the member's spouse. Chairman's Circle status is conferred to one individual at companies with significant business partnerships with United.

Million Miler Program

[edit]

Million Miler Program is a program offered to MileagePlus members who have demonstrated a long-term loyalty. The Million Miler Program balance is calculated based on the accrued elite qualifying miles prior to January 1, 2012, plus the actual flown miles on United and Copa Airlines after January 1, 2012.[34]

Members receive the following lifetime MileagePlus Premier status based on their Million Miler Program balance:

Million Miler Level Lifetime Status
1 Million Premier Gold
2 Million Premier Platinum
3 Million Premier 1K
4 Million Global Services

Members eligible for Million Miler status can also designate a companion (defined as their spouse, significant other, or another individual residing at the same address) to receive the same Premier status as themself.

Infinite Elite was a promotional program offered by Continental Airlines in the early 1990s that offered lifetime Platinum Elite status on Continental for flying a certain mileage amount for a number of continuous years.[35] With the integration of OnePass and MileagePlus, Infinite Elite members were offered Premier 1K status, but did not receive Global Premier Upgrades.[36]

Upgrades

[edit]

Complimentary Premier Upgrades

[edit]

Complimentary Premier Upgrades are offered to all Premier members on flights within North America, Central America and the Caribbean, excluding Premium Service flights and certain flights to/from Hawaii.[37] This is awarded to Premier members on a space-available basis, prioritized by status, then fare class.[38]

PlusPoints Upgrades

[edit]

PlusPoints allow Premier Platinum, Premier 1K, and Global Services customers to upgrade paid tickets on any route serviced by United, United Express, and select partner airlines.[39] PlusPoint upgrades are considered instrument upgrades and will clear before Complimentary Premier Upgrades.

References

[edit]
Revisions and contributorsEdit on WikipediaRead on Wikipedia

MileagePlus

View on Grokipedia
from Grokipedia
MileagePlus is the frequent flyer operated by , launched in May 1981 as one of the earliest such initiatives in the industry, allowing members to earn redeemable miles primarily through and partner activities for rewards including award flights, seat upgrades, and additional travel perks. The program serves over 100 million members worldwide (as of 2023) and integrates with United's extensive network, which includes nearly 4,600 daily flights to over 380 destinations in 76 countries as part of the . Members earn miles on United-operated flights based on the ticket's base fare and carrier-imposed surcharges, with bonus miles available through co-branded credit cards, hotel bookings, dining programs, shopping portals, and transfers from partners like Marriott Bonvoy at a 3:1 ratio. Miles can be redeemed for flights on United or its 25 Star Alliance partners covering 1,169 destinations in 196 countries, using a dynamic pricing model where costs vary by route, date, and demand; other redemption options include upgrades, stays, car rentals, merchandise, and experiences, with no expiration as long as the account remains active through qualifying activity. MileagePlus features four tiers of elite status—Premier Silver, Gold, Platinum, and 1K—earned via a combination of Premier Qualifying Flights (PQF) and Premier Qualifying Points (PQP), such as 15 PQF and 5,000 PQP for Silver or 28,000 PQP alone for 1K, offering escalating benefits like complimentary checked bags, priority boarding, Economy Plus seating, and upgrade priority. The program also includes the Million Miler lifetime status for long-term loyalists and has evolved through milestones like the introduction of elite tiers in and the first co-branded in 1987.

Program Overview

Membership and Enrollment

MileagePlus membership is free and open to individuals who enroll through ' official website or . The enrollment process requires providing basic personal information, including full name, , and date of birth, to create an account. Eligibility for membership extends to individuals of any age, with no minimum age requirement; however, children under 18 must be enrolled by a or . Each member is permitted only one account, and duplicate accounts are prohibited, with any such accounts subject to cancellation and forfeiture of associated miles or benefits. reserves the right to terminate membership without notice for abuse, including fraudulent activity or violation of program rules, potentially resulting in the cancellation of miles, benefits, and future participation. Upon enrollment, members can set up their profile with travel preferences and link accounts for family pooling, allowing up to five members to combine miles into a shared pool managed by a designated leader for redeeming award bookings on United and flights. Pool participants must each hold an active MileagePlus account, and miles contributed remain the property of the originating member but can be used collectively for awards. By 2023, MileagePlus had grown to over 100 million members, reflecting significant expansion since its inception. Advanced tiers, such as elite status, build upon basic membership by offering enhanced recognition based on qualifying activity.

Core Features and Benefits

MileagePlus serves as the frequent flyer for , a founding member of the global airline network, allowing members to earn and redeem miles across its 25 partner airlines for flights, upgrades, and other travel experiences. A hallmark of the program is the absence of on award bookings, meaning members can redeem miles for available seats at any time without seasonal or date-based restrictions. In 2019, United transitioned to a model for award redemptions, where the number of miles required varies based on factors like route demand, seasonality, and booking window, replacing fixed award charts to better align with real-time availability and pricing. The program's core currencies consist of redeemable award miles, which do not expire as long as the member's account remains open and in good standing, and Premier Qualifying Points (PQPs), which track progress toward elite status tiers based on spending and flight activity. All members benefit from the flexibility to use miles for a range of redemptions beyond flights, such as offsetting fees on United-operated flights—where the first bag is complimentary for many ticket types when combined with certain bookings. Priority boarding in Group 2 is available for primary cardmembers of certain co-branded credit cards, such as the United Explorer Card and United Quest Card, along with companions on the same reservation, provided the MileagePlus number is included in the booking; other promotions may qualify members for groups 2 through 4, enhancing the experience for frequent users. The United Quest℠ Card and the United Gateway℠ Card do not include United Club lounge passes, but provide benefits such as priority boarding (for the Quest Card), statement credits including 25% back on United inflight and Club premium drink purchases, and higher miles earning rates on certain purchases like United tickets, gas stations, and local transit. Integration with the mobile app provides all members with seamless tools for managing their MileagePlus account, including real-time mile balance tracking, personalized travel offers based on past activity, and notifications for redemption opportunities. In June 2023, United launched an upgraded MileagePlus X app, consolidating features for easier navigation and incorporating enhanced personalization, such as tailored recommendations for earning miles through linked credit cards and daily spending. Partnerships within and with non-airline entities further expand redemption flexibility, allowing miles to be used for experiences like hotel stays and car rentals across a global network.

History

Founding and Early Years

MileagePlus originated as ' formal , launched in early May 1981 under the name "Mileage Plus," shortly after debuted its program on May 1, 1981. This initiative replaced prior ad-hoc promotions, such as occasional free tickets offered to high-volume business travelers, marking a structured shift toward incentives in the deregulated airline industry. Developed rapidly in response to competitive pressures, the program was announced in 48 hours and fully operational within 10 days, automatically enrolling members of United's Executive Program and Red Carpet Club. The program's initial structure awarded miles based on flight distance, granting one mile per mile flown in and higher ratios for premium cabins, emphasizing actual travel over spending. Redemption options started modestly, with 15,000 miles sufficient for a domestic economy round-trip , while international and first-class redemptions required progressively more. This distance-based earning model encouraged repeat on longer routes, aligning with United's expanding domestic hub-and-spoke network. During the 1980s, MileagePlus experienced rapid growth, reaching approximately 2 million members by 1985 through innovative cross-industry partnerships. United's 1985 acquisition of Hertz for $587 million integrated car rentals into the program, allowing members to earn miles on rentals alongside flights. United, which had acquired Westin Hotels in 1970 and Hilton International in 1987, enabling mile accrual via hotel stays; partnerships with other chains like Marriott soon complemented these, broadening earning opportunities beyond . By the decade's end, the program had issued millions of award tickets, solidifying its role in amid fierce industry competition. In the , MileagePlus further evolved to enhance member benefits and global reach. The introduction of the elite program in 1983 provided escalating perks, such as priority boarding and upgrades, for frequent flyers based on qualifying miles and flights, fostering deeper loyalty among business travelers. A pivotal expansion came in 1997 with United's co-founding of alongside , , , and , which interconnected networks and allowed MileagePlus members to earn and redeem miles across international partners, significantly boosting the program's appeal for transoceanic travel.

Key Developments and Rebranding

In 2007, introduced significant updates to the MileagePlus program, including a policy requiring miles to expire after 18 months of inactivity for accounts unused since July 1, 2006, aimed at managing program costs amid financial challenges. This change marked an early effort to streamline operations and reduce of unused miles on the balance sheet. Following the 2010 merger with , the program underwent a formal in June 2011, consolidating under the single-word "MileagePlus" name to unify branding across the combined network. These developments reflected United's push toward greater program efficiency and integration in the post-merger era. A major overhaul occurred in 2019 when United shifted qualification from a distance-based model to a -based system, introducing Qualifying Points (PQPs) earned at a rate of one per spent on flights and select partners, alongside Qualifying Flights (PQFs) to ensure a minimum number of segments. Basic economy fares were excluded from earning PQFs under this structure, though they still accrued PQPs, limiting their value for status pursuit while aligning rewards more closely with generation. This transition, effective for the 2020 qualification year, simplified metrics but drew criticism for favoring high-spending travelers over frequent short-haul flyers. The 2010s saw backlash against program devaluations, including class-action lawsuits filed in 2012 alleging over reduced benefits for Million Miler members following the merger, such as diminished upgrade priority and lounge access. Courts largely upheld United's right to modify terms, but the litigation highlighted member frustrations with abrupt changes. In response, United implemented improvements like eliminating fuel surcharges on award tickets with partners, enhancing redemption value by avoiding carrier-imposed fees common in other programs. For 2025, United announced further evolutions effective January 1, raising elite status thresholds for the first time since 2019; top-tier Premier 1K now requires 28,000 PQPs or a combination of 22,000 PQPs and 60 PQFs, potentially demanding up to $28,000 in flight spending. Starting November 24, 2025, upgrade awards will shift to , eliminating fixed charts to better reflect demand and availability. In October 2025, United announced a reduction in partner award rates by approximately 9%, lowering transpacific redemptions to 100,000 miles one-way for holders of United co-branded cards following a reversal for non-cardholders in November 2025. In September 2025, United announced that MileagePlus miles would never expire, removing previous inactivity-based expiration rules effective immediately. These adjustments underscore United's strategy to balance revenue growth with loyalty retention amid competitive pressures.

Partner Networks

Airline Partners

MileagePlus members can earn and redeem miles through ' extensive network of airline partners, primarily centered on its membership in the , the world's largest global airline alliance. This partnership enables seamless connectivity across a vast international route network, allowing travelers to accumulate and utilize miles on flights operated by alliance members without the need for separate bookings in many cases. The core of United's airline partnerships is the , which as of 2025 comprises 25 member airlines operating to 1,160 destinations in 193 countries. Prominent examples include , , and (ANA), providing MileagePlus members with opportunities to earn miles at a standard 100% rate based on flight distance for eligible fare classes on most partner flights. Redeeming miles for award travel on these partners is straightforward, with United facilitating bookings for flights on any Star Alliance carrier, often without passing on fuel surcharges, which enhances value for international redemptions. Beyond the Star Alliance, MileagePlus collaborates with approximately 16 additional airline partners through codeshare agreements and bilateral arrangements, expanding earning and redemption options to non-allied carriers. Key examples include for transatlantic routes and for short-haul regional service, where members typically earn miles based on the ticketed fare—for instance, 5 miles per U.S. dollar spent on United-marketed flights operated by these partners. These partnerships focus on complementary routes, such as European feeders via or U.S. island connections via , ensuring broader domestic and international coverage. For domestic operations, United relies on United Express regional carriers to provide feeder services to its main hubs, operated by trusted partners that carry the United flight designator. Major operators include , , and , which together manage a fleet of over 400 aircraft to connect smaller markets to United's global network. Flights on these regional partners earn MileagePlus miles at the same rates as mainline United service, supporting seamless travel within the U.S. and to nearby international points. As of November 2025, MileagePlus offers enhancements to partner redemptions for holders of United co-branded credit cards, including an approximately 9% reduction in miles required for awards on partners like ANA and , without additional surcharges. These updates build on United's policy of not imposing fuel surcharges on partner award tickets, further improving redemption efficiency for long-haul routes.

Non-Airline Partners

MileagePlus members can earn miles through a variety of non-airline partnerships that extend rewards to everyday travel and lifestyle activities, such as stays, car rentals, ridesharing, , and dining. These collaborations allow accumulation of miles without flying, often through direct spending or point transfers from partner loyalty programs. In the sector, MileagePlus partners with major chains to facilitate mile earning on stays and point conversions. Marriott Bonvoy points transfer to MileagePlus at a 3:1 , with members receiving 10,000 bonus miles for every 60,000 points transferred, enabling efficient conversion for award travel. IHG One Rewards points convert at a 5:1 , allowing members to transform hotel points into MileagePlus miles in increments of 1,000 points. Additionally, Rocketmiles offers bonus miles on bookings, with earning potential ranging from 1,000 to 10,000 miles per night depending on the property and promotion. For ground transportation, partnerships with car rental companies and rideshare services provide miles based on rental duration or ride fare. Hertz awards 500 miles per qualifying rental to general members, increasing to 1,250 miles for Premier Platinum, 1K, and Global Services members. Avis and Budget rentals earn up to 1,250 miles per rental for eligible MileagePlus members, with base rates starting at 500 miles. The recent Lyft partnership, launched in November 2025, enables earning 1 mile per dollar spent on standard, Priority Pickup, and XL rides, scaling to 4 miles per dollar on premium options like Lux Black and Wait & Save, plus 1,000 bonus miles for new riders completing initial rides; mile redemptions for Lyft rides are planned for early 2026. Retail and dining programs further expand earning opportunities through online portals and linked purchases. The MileagePlus Shopping portal connects members to over 1,000 retailers, offering 1 to 10 miles per dollar spent, with bonus incentives during promotional periods; for example, new enrollees can earn up to 1,000 bonus miles after initial qualifying purchases. The MileagePlus Dining program rewards up to 5 miles per dollar at more than 30,000 participating restaurants for dine-in, takeout, or delivery, with an additional 500 bonus miles available upon joining and meeting a $25 spending threshold. Beyond these, Chase Ultimate Rewards points transfer to MileagePlus at a 1:1 ratio in 1,000-point increments, providing a seamless way for cardholders to bolster their mile balance for redemptions. Telecom partnerships, such as with through the shopping portal, allow earning miles on device and accessory purchases, though specific bill payment integrations vary by promotion.

Earning Miles

Earnings on United and Partner Flights

Members earn MileagePlus award miles on flights operated by United or United Express at a base rate of 5 miles per U.S. dollar spent on the base fare and carrier-imposed surcharges, excluding government taxes and fees, with a maximum of 75,000 miles per ticket. This earning applies to tickets marketed by United (stock code 016) and requires the MileagePlus number to be added to the reservation before travel. Premier status members receive additional bonus award miles on these flights, calculated as a percentage of the base miles earned: Premier Silver members get a 25% bonus (6.25 miles per dollar total), Premier Gold a 50% bonus (7.5 miles per dollar total), Premier Platinum a 75% bonus (8.75 miles per dollar total), and Premier 1K a 100% bonus (10 miles per dollar total). These bonuses are applied based on the member's status level at the time of travel and do not count toward Premier qualifying points (PQPs). On flights operated by partner airlines, MileagePlus members earn award miles based on the actual distance flown, adjusted by a determined by the booking class. For example, full-fare tickets in Y class earn 100% of the miles flown, while premium cabin classes such as first (F) or business (J, C, D, Z) typically earn 100% to 150%, and discounted classes (e.g., B, M, E) earn 50% to 100%, depending on the specific partner airline's rules. Earning requires presenting the MileagePlus number at , and credits are based on the operating carrier's class, not the marketing carrier. Specialty tickets, such as group or bulk s, earn at reduced rates based on distance and class, often 25% or less. As of 2025, PQPs for status qualification on United-operated flights are earned at a rate of 1 PQP per U.S. dollar spent on the base fare and carrier-imposed surcharges, mirroring the spend-based model for award miles but without the 5x multiplier. Members holding status as of February 1, 2025, receive a one-time starter PQP deposit to accelerate qualification for 2026 status: 300 PQPs for , 600 for , 900 for , and 1,400 for 1K (excluding status holders). Basic Economy fares on United do not earn Premier qualifying flights (PQFs) but fully accrue award miles and PQPs based on ticket spend. Award tickets redeemed with miles do not earn additional award miles, though PQPs can be earned separately through eligible spending on United co-branded cards.

Earnings Through Credit Cards and Daily Activities

MileagePlus members can earn award miles through co-branded credit cards issued by Chase, which offer accelerated earning rates on specific categories tied to travel and everyday spending. The United℠ Explorer Card provides 2 miles per dollar spent on United purchases, dining, and hotel stays, along with 1 mile per dollar on all other purchases, and includes a 25% statement credit on inflight food, beverage, Wi-Fi, and premium drink purchases aboard United-operated flights. The United Quest℠ Card builds on this with 3 miles per dollar on United purchases, 2 miles per dollar on dining, select streaming services, and all other travel, and 1 mile per dollar elsewhere, making it suitable for frequent diners and travelers seeking higher returns on non-United spending. The United Gateway℠ Card offers 2 miles per $1 spent on United purchases, gas stations, local transit and commuting, and 1 mile per $1 on all other purchases; it provides a 25% back statement credit on purchases of food, beverages, Wi-Fi, and Club premium drinks aboard United-operated flights, and earns 2 free checked bag certificates each year after spending $10,000 in a calendar year on purchases with the card. Unlike premium cards such as the United Club℠ Infinite Card, which provides United Club lounge membership, the United Quest℠ Card and United Gateway℠ Card do not include United Club lounge passes or access; they focus on credits, higher earning rates, and other travel perks instead. For frequent United Airlines flyers from Denver (a major United hub), the United Club℠ Infinite Card is typically the best credit card due to its full United Club membership providing lounge access at DEN, plus free checked bags, priority boarding, and high rewards on United purchases. The annual fee is $525, but lounge access can offset this for regular users. For those not needing lounge access, the United Quest Card ($350 annual fee) offers excellent value with a $200 annual United travel credit—enhanced in a March 2025 announcement by Chase and United Airlines and applicable to United flights or select United purchases—free checked bags for cardholder + companions, and strong rewards. The Explorer Card and Quest Card also provide priority boarding in Group 2 for the primary cardmember and companions on the same reservation when the ticket is purchased using the card. The Explorer Card and Quest Card also contribute to Premier qualifying points (PQP) accrual, with updates effective in 2025 providing 25 PQP for every $500 spent (1 PQP per $20) on purchases for most eligible cards, capped at 1,500 PQP annually for the Explorer Card and the Quest Card; premium cards like the United Club Infinite earn at 1 PQP per $15 with a 10,000 PQP cap. The Gateway Card does not contribute to PQP accrual. International MileagePlus credit cards, including those available to Japanese citizens through local issuers like Saison and MUFG, can be applied for via the issuers' websites, with links provided on United's international credit cards page. In addition to direct earning on co-branded cards, MileagePlus integrates with transferable points from major issuers, allowing members to convert rewards at a 1:1 ratio for flexible accumulation. Chase Ultimate Rewards points from cards like the Sapphire Preferred or Reserve transfer instantly to MileagePlus at this ratio, meaning 60,000 Chase points yield 60,000 MileagePlus miles. and programs follow the same 1:1 structure, enabling members to pool points from multiple sources without loss in value, provided the minimum transfer amount of 1,000 points is met. Beyond financial products, daily activities offer accessible ways to accrue miles through partnered services and spending portals. The MileagePlus Shopping portal rewards members with miles on online purchases at over 1,100 retailers, often featuring promotions such as double miles during seasonal events, and a signup bonus of up to 1,000 miles after spending $25 within the first two weeks. Xfinity Rewards, available to Comcast customers, allows redemption of earned points for up to 5,000 MileagePlus miles annually as a loyalty perk for maintaining eligible services. Similarly, the newly launched MileagePlus Debit Rewards Card in 2025 enables earning on everyday debit spending and account balances, providing 1 mile per dollar on United purchases and 1 mile per $2 on other eligible buys, plus miles based on average monthly balances starting at $2,500, effectively rewarding direct deposits and savings habits. These options complement flight-based earnings by turning routine expenditures into redeemable miles without requiring .

Redeeming Miles

Award Flights

Award flights represent the primary method for redeeming MileagePlus miles, allowing members to book free or discounted tickets on and its partners. Since November 2019, United has employed for these awards, where mile requirements fluctuate based on factors such as route, demand, date, and cabin class rather than a fixed . This system enables pricing as low as 5,000 miles for short-haul one-way flights within the continental , while international business class awards often start at 55,000 miles or more one-way. Unlike many competitors, United does not impose fuel surcharges on its own award tickets, though partner flights may include carrier-imposed fees. For flights on partners, MileagePlus uses a zone-based award chart that determines fixed mile costs by distance and region. For instance, transpacific awards, such as those on ANA or , previously required 110,000 miles one-way but were reduced by approximately 9% to 100,000 miles starting in October 2025, affecting most long-haul partner redemptions. Transatlantic awards similarly dropped from 88,000 to 80,000 miles one-way. These partner bookings provide access to over 1,000 destinations but require in the partner's inventory, which United members can search and reserve through the United website or app. Booking award flights follows specific rules to maximize flexibility. Reservations can be made up to 330 days in advance, giving members ample time to plan trips. If desired seats are unavailable, members may join a waitlist for award space, with priority often given to higher-tier status holders. Additionally, since March 2024, MileagePlus has offered pooling, enabling up to five members (including children) to combine miles into a single account for redeeming award tickets without transfer fees. The value of miles redeemed for award flights averages about 1.2 cents per mile, though this can vary significantly based on the route and class. For example, a round-trip economy flight from the continental U.S. to can be booked for as few as 30,000 miles, offering strong value for popular destinations.

Other Redemption Options

MileagePlus members can redeem miles for a variety of non-travel options through the MileagePlus Store, which offers merchandise such as , home goods, and accessories at fixed mile rates. For example, items like coffee makers or kitchen appliances typically require tens of thousands of miles, such as 64,000 miles for a high-end maker. This program allows members to exchange miles directly for products shipped to U.S. addresses, with eligibility limited to active members residing . Gift cards represent another popular non-flight redemption avenue, available via the MileagePlus eGift Cards portal for over 200 merchants including , Target, Apple, and . Redemption rates vary by merchant and denomination, starting as low as 333 miles for a $5 Target card, 666 miles for a $10 , or 1,666 miles for a $25 card, equating to approximately 0.3 to 0.8 cents per mile in value. Members can purchase up to $100 worth of gift cards per 24 hours using miles alone or in combination with cash, with electronic delivery typically within 72 hours; no miles are earned on these transactions. Experiences provide opportunities to bid on or purchase access to exclusive events using miles through MileagePlus Exclusives. Auctions feature items like concert tickets, such as a pair for Andrea Bocelli in New York starting at 86,000 miles or backstage tours for shows like HELL’S KITCHEN at 23,000 miles, while fixed-price options include dining events or tours from 2,000 miles, such as a cocktail reception in Chicago. Hotel stays can also be redeemed directly through the United Hotels platform, where members toggle "Use Miles" to book accommodations worldwide, for instance, a one-night stay in Scottsdale, Arizona, for 25,010 miles in December 2025. Although flight awards generally offer the highest value per mile, these experiences diversify redemption versatility for lifestyle enhancements. Subscriptions and services extend mile utility to everyday conveniences, including in-flight packages redeemable at 1,600 miles per flight or via annual subscriptions payable with miles instead of cash. CLEAR Plus membership is complimentary for Global Services members and $129 annually for 1K members, with discounted rates of $169 for other members and co-branded cardholders upon linking accounts, though direct mile redemptions are not available for this service. Non-travel redemptions like these follow standard MileagePlus rules, where miles do not expire with account activity but may be subject to program terms limiting eligibility or value compared to travel uses.

Premier Status

Qualification Criteria

Since 2021, ' MileagePlus program has employed a hybrid qualification model for status, requiring members to earn a combination of Premier Qualifying Points (PQPs) and Premier Qualifying Flights (PQFs), or a sufficient number of PQPs alone, to achieve tiers. This system replaced the previous reliance on Premier Qualifying Dollars (PQDs) and segments, emphasizing spending and flight activity. For the 2025 qualification year (valid through January 31, 2027), thresholds have increased by approximately 25% across levels to reflect program adjustments. A minimum of four flights on United or is required for all tiers, excluding Basic Economy tickets on certain routes. The specific 2025 thresholds are as follows:
Status LevelPQP + PQF RequirementPQP-Only Requirement
Premier Silver5,000 PQP + 15 PQF6,000 PQP
Premier Gold10,000 PQP + 30 PQF12,000 PQP
Premier Platinum15,000 PQP + 45 PQF18,000 PQP
Premier 1K22,000 PQP + 60 PQF28,000 PQP
PQPs are earned primarily through spending on United and flights, where members receive 1 PQP for every $1 spent on the base and carrier-imposed surcharges (excluding taxes and government fees). On partner airline flights, PQPs are calculated based on a of miles flown or paid, varying by partner. For eligible flights, PQPs accrue at 1 per 100 miles redeemed, plus 1 PQF per segment on United or -operated flights (certain restrictions apply, such as exclusions for Basic Economy equivalents). PQFs are awarded as 1 per qualifying flight segment on United, , or eligible partners, provided the ticket is not Basic Economy and meets other eligibility rules, such as excluding flights to or certain Cuba routes operated by non-United carriers. United co-branded cards provide an additional avenue for PQP accrual through everyday spending, with rates improved for 2025 to make status more accessible without minimum spend requirements. Most eligible Chase United cards earn 25 PQPs for every $500 in net purchases (equivalent to 1 PQP per $20 spent), up to each card's annual maximum; for example, the United Quest℠ Card caps at 18,000 PQPs, while the United Club℠ Infinite Card and United Club℠ Business Card offer a premium rate of 1 PQP per $15 spent, up to 28,000 PQPs. The United Explorer Card, by contrast, is limited to 1,000 PQPs annually at the standard rate. The United Gateway℠ Card does not earn PQPs through spending. Unlike premium cards such as the United Club℠ Infinite Card, cards like the United Quest℠ Card and United Gateway℠ Card do not include United Club lounge passes, instead offering benefits such as statement credits for inflight and Club premium drink purchases or higher miles earning rates. Japanese-issued MileagePlus credit cards do not earn PQPs, as these are limited to eligible co-branded cards in select markets such as those issued by Chase in the US. These card-earned PQPs count toward status but must be paired with the four-flight minimum. For instance, $10,000 in qualifying spend on a standard-rate card would yield 500 PQPs. Requalification for subsequent years includes a headstart deposit of starter PQPs awarded in early 2025 to 2024 status holders, based on their prior tier: 300 PQPs for Silver, 600 for , 900 for , and 1,400 for 1K (excluding those in trial status). This deposit applies toward 2025 progress but does not carry over unused PQPs from the previous year. Members can pursue status boosts through targeted challenges, such as the paid Accelerator option, which allows purchasing additional PQPs and PQFs in bundles to accelerate qualification. Starting mid-2025, and 1K members' PlusPoints—earned via certain upgrades or medallion progress—can be redeemed flexibly for PQP or PQF deposits to aid qualification, alongside other options like bonus miles or gifting status to others; elites also earn 20 extra PlusPoints for every 3,000 PQPs beyond the 1K threshold. Note that instant upgrades on Y, B, and M fares for elites will end on , 2025, shifting reliance on other methods.

Premier Status Match Challenge

The MileagePlus Premier Status Match Challenge is a limited-time program offered by United Airlines that enables eligible MileagePlus members holding elite status in another airline's frequent flyer program to match that status to a corresponding Premier tier and complete a reduced qualification challenge to retain it. For the 2026 offer, applications are accepted for requests received between January 8 and June 30, 2026. Eligible members submit documentation of their current elite status from a participating airline, and upon approval (typically within 14 business days), are granted matched Premier status. Status becomes effective within 5 to 7 business days after completing an Activating Flight, defined as a flight operated by United or United Express. Normally, the Activating Flight must be completed within 90 days after approval of the submitted documentation and posting to the MileagePlus account. However, during the application process, members may elect a qualifying United or United Express flight completed in the past 30 days (with a flight date on or after January 1, 2026, and already posted to the MileagePlus account) to serve as the Activating Flight. If eligible upon one-time review, this prior flight (the earliest if multiple) is designated as the Activating Flight. This election can only be made at the time of document submission. The challenge period lasts 120 days from the Activating Flight date. To retain the matched status beyond this period (through January 31, 2028, or January 31, 2029 if earned on or after January 1, 2027), members must earn the following reduced Premier Qualifying Flights (PQF) on United or United Express-operated flights and Premier Qualifying Points (PQP) from United/United Express flights or eligible United Chase credit card purchases during the challenge period:
  • Premier Silver: 5 PQF and 1,700 PQP
  • Premier Gold: 10 PQF and 3,400 PQP
  • Premier Platinum: 15 PQF and 5,000 PQP
  • Premier 1K: 20 PQF and 7,500 PQP
Basic Economy tickets earn PQP but not PQF, and qualifying flights must be operated by United or United Express. If the challenge requirements are met, the status is extended, with PlusPoints credited for higher tiers (20 for Platinum, 100 for 1K). Failure to complete an Activating Flight or meet the challenge requirements results in expiration of the matched status after the 120-day period. United reserves the right to request additional documentation, rescind status for ineligibility or fraud, or modify/terminate the program.

Status Levels and Perks

MileagePlus offers four tiers of Premier elite status—Silver, , , and 1K—each providing progressively enhanced benefits to reward frequent flyers with improved travel experiences, priority services, and earning opportunities. Qualification for 2026 status is based on activity from January 1 to December 31, 2025, requiring a combination of Premier qualifying flights (PQF) and Premier qualifying points (PQP), or PQP alone, along with a minimum of four flights operated by United or . These tiers share core advantages such as waived fees for redepositing award tickets, close-in booking fees, and domestic award changes, no change fees for most domestic and international flight modifications (though members must pay any fare difference if the new flight costs more than the original, including for same-day changes when the original fare class or cabin is unavailable), as well as priority access to counters, security lanes (where available), and baggage handling. All members also receive corresponding elite status: Silver for Premier Silver and for higher tiers, enabling reciprocal benefits across the alliance network. The entry-level Premier Silver status requires 5,000 PQP plus 15 PQF or 6,000 PQP alone. Benefits include a 7x miles earning multiplier on eligible United and flights (base fare plus carrier-imposed surcharges), one free first checked bag on United and flights (up to 70 pounds), and complimentary Economy Plus seating assignment at check-in for the member plus one companion. Silver members board in Group 2 and are eligible for complimentary upgrades starting the day of departure, with priority over non-elites but after higher tiers. Starting in 2025, Silver members receive a discounted CLEAR Plus membership at $169 annually (standard rate $209), expediting identity verification at participating checkpoints. Premier Gold, requiring 10,000 PQP plus 30 PQF or 12,000 PQP alone, builds on Silver perks with an 8x miles earning multiplier, two free checked bags, and Economy Plus seating available at booking for the member plus one companion. Gold members enjoy Group 1 boarding, complimentary upgrades clearing 48 hours before departure, and Gold status, which grants lounge access for the member plus one guest when traveling internationally in premium cabins on carriers. Additional perks include automatic Marriott Bonvoy Gold Elite status for enhanced hotel benefits and the same $169 CLEAR Plus discount. In 2025, Gold and above also qualify for lounge access on international flights in economy when connecting to a United flight. Premier Platinum status demands 15,000 PQP plus 45 PQF or 18,000 PQP alone and offers a 9x miles earning multiplier, three free checked bags, and Economy Plus or preferred seating at booking for the member plus eight companions. Upgrades clear 72 hours prior to departure, with boarding and priority services extended across United and partners. members receive 40 PlusPoints upon qualification, redeemable for premium cabin upgrades on United flights (valid through January 31 of the following year), and a $100 discount on United Club membership. The CLEAR Plus discount remains at $169, and Marriott Bonvoy Gold Elite status applies. High-achieving members may receive referrals to the invite-only Global Services program, providing concierge-level support. The top Premier 1K tier, achieved with 22,000 PQP plus 60 PQF or 28,000 PQP alone (capped at $28,000 in spend-based earnings for the latter option), delivers the most comprehensive rewards, including an 11x miles earning multiplier, three free checked bags, and Economy Plus or preferred seating at booking for the member plus eight companions. 1K members receive priority pre-boarding and highest priority on standby lists for rebooking, including after missed boarding, with waived change fees in many cases, complimentary upgrades 96 hours before departure (highest priority after Global Services), 280 PlusPoints, and a complimentary beverage and snack in Economy on United flights. Lounge benefits include a $200 discount on United Club membership and full Gold access with a guest on international premium cabin flights. The CLEAR Plus discount is enhanced to $129 annually, and Marriott Bonvoy Elite status is included. In mid-2025, PlusPoints for Platinum and 1K become more flexible, redeemable for gifting status, earning additional PQP or PQF, TravelBank cash, or bonus miles. Achieving 1 million lifetime miles extends status indefinitely through the Million Miler program.
TierQualification (PQP + PQF or PQP only)Miles MultiplierFree Bags (Economy)Upgrade WindowCLEAR Plus Discount (2025)PlusPoints
Silver5,000 + 15 or 6,0007x1Day of departure$169None
10,000 + 30 or 12,0008x248 hours$169None
15,000 + 45 or 18,0009x372 hours$16940
1K22,000 + 60 or 28,00011x396 hours$129280

Million Miler and Lifetime Programs

The Million Miler program within ' MileagePlus recognizes members who accumulate one million or more lifetime flight miles on United and United Express-operated flights, granting permanent elite status that does not expire. This lifetime achievement contrasts with annual status qualifications, which rely on Qualifying Points (PQP) and flights, by focusing solely on total eligible flight miles accrued over a member's history. Members can track their lifetime miles balance through their MileagePlus account at any time. Status levels in the program are tiered by total lifetime miles: Premier Gold upon reaching one million miles, Premier Platinum at two million miles, Premier 1K at three million miles, and Global Services at four million miles or more. Each level provides the corresponding lifetime benefits of that tier, including priority boarding, complimentary upgrades when available, and Gold privileges for international travel. These perks remain active indefinitely, offering long-term loyalty recognition without annual requalification. An additional benefit allows Million Milers to designate one companion—such as a or at the same address—to share their status level annually, with the option to update the companion each year from September 1 to November 30 for the following program year. For the 2025 program year, companions of one-million-mile members receive the sponsor's highest earned status. No changes to the lifetime miles thresholds have been implemented as of 2025, and the program continues to integrate with the PQP-based annual tracking system by maintaining separate lifetime flight miles accumulation.

Upgrades

Complimentary Upgrades

Complimentary Upgrades (CPUs) are free cabin upgrades offered to MileagePlus status members on eligible flights, providing enhanced seating without additional cost when space is available. These upgrades apply to paid tickets in Economy or Premium Economy on United and operated flights, excluding Basic Economy fares, and are requested through a member's MileagePlus account, by phone, or at the airport. Silver, , and 1K members are eligible, along with one companion on the same reservation, for flights within the continental U.S., , , , , the , , and select routes to . However, when a Complimentary Premier Upgrade clears or is processed, the reservation often splits, creating a separate reservation and new confirmation number for the upgraded passenger (or both). This is reflected in check-in process messages: "If an upgrade is selected, a separate reservation will be created for each traveler. The new confirmation number will be printed on the boarding pass." This split can cause the companion to lose shared boarding priority or benefits tied to the original joint reservation, such as coordinated early boarding or preboarding eligibility, potentially affecting their position in boarding groups or preboarding if reliant on the primary traveler's status. status and above also extends eligibility to complimentary upgrades on international partner flights, where members receive equivalent Star Gold status benefits including priority waitlisting. The priority for clearing complimentary upgrades follows a structured order to determine who receives available seats first. Confirmed upgrades, such as paid premium cabin tickets, PlusPoints, and mileage upgrade awards, clear before the complimentary waitlist. On the complimentary upgrade waitlist, Global Services members, an invite-only tier above Premier 1K, have the highest priority, followed by Premier 1K, , , and Silver members. Tiebreakers within the same status level are based on the number of PlusPoints held (higher first), followed by the time the upgrade request was placed, fare class (e.g., full-fare Y or B before discounted), and additional factors like United Club membership or qualifying spend. Request windows vary by status: Silver members at 24 hours prior to departure, at 48 hours prior, at 72 hours prior, and 1K at 96 hours prior, after which all waitlists process continuously until departure. CPUs encompass several types tailored to route and cabin availability. Instant upgrades allow eligible 1K and Global Services members to confirm upgrades immediately at booking on full-fare tickets (Y, B, or M classes) to the next premium cabin if inventory permits, primarily on domestic and regional routes. Regional upgrades specifically convert (Y class) to domestic (B class) on short-haul flights within the eligible regions. Premium cabin upgrades extend to international or long-haul flights, moving members from to United Premium Plus, , or as space allows. All types are space-available and not guaranteed, with waitlists clearing based on the priority order. In 2025, United introduced changes to enhance flexibility while aligning with dynamic inventory management. Starting August 21, 2025, instant upgrades at the time of ticketing on Y, B, or M fares ended, shifting all complimentary requests to a waitlist processed by rather than immediate . This move eliminates any prior assurances of automatic upgrades for higher tiers like on domestic routes, emphasizing space-available dynamic allocation instead. Waitlist rules remain consistent, with new requests accepted up to 24 hours before departure and clearing prioritized as outlined, ensuring members retain their status-based advantages amid the transition to more fluid upgrade processing. For those seeking assured upgrades, paid options like PlusPoints provide an alternative method.

Mileage and PlusPoints Upgrades

Mileage upgrades in the MileagePlus program allow members to use accumulated miles to enhance their travel experience by moving to premium cabins on paid tickets, distinct from full redemptions. These upgrades apply to United-operated flights and select partners, with costs determined dynamically based on route, demand, and availability. Starting November 24, 2025, United will eliminate the fixed chart and introduce fully , where mile requirements fluctuate and are viewable during booking or reservation management. Under the current fixed chart (as of November 2025), representative examples include as few as 5,000 miles for short-haul domestic upgrades and 40,000 or more miles for long-haul international ones, though actual costs vary in the dynamic system. PlusPoints serve as a specialized upgrade currency exclusively for Premier elite members, earned upon achieving higher status levels and usable for confirmed or waitlisted to premium cabins. Premier Platinum members receive 40 PlusPoints, while Premier 1K members earn 280 PlusPoints, plus an additional 20 for every 3,000 Premier Qualifying Points (PQP) beyond the 22,000 required for status (with limitations on PQP). These points can be applied to on United flights, with costs ranging from 10 to 80 points depending on the route and cabins involved—for instance, 20 points for economy to on long-haul flights or 40 points for economy to , and up to 80 points for from deeply discounted economy fares to . Starting mid-2025, PlusPoints earned in 2025 or later can also be exchanged for other perks such as TravelBank cash or bonus miles (up to 600 per expiration period), with PlusPoints expiring on January 31 of the second year after earning (e.g., 2025 points expire January 31, 2027) and exchanges available until March 31 prior. PlusPoints are not directly transferable between accounts but can be used by the earning member to request on reservations for companions or family, provided the itinerary meets eligibility criteria. They also extend to select partners like ANA, , and , where 40 points are typically required per flight segment and deducted immediately upon request. Members can request mileage or PlusPoints upgrades online through the United website or app, by calling reservations, or at the airport, with processing available until 24 hours before departure for new bookings and up to three hours prior for existing ones; waitlists clear based on availability and status priority. for upgrades is an alternative cash-based option starting at a minimum of $100 plus the value of the upgrade, often combined with miles for hybrid requests, while direct purchases of miles (at 3.5 cents each) enable further upgrades if needed. For partner airlines, mileage upgrades to premium cabins follow similar to United's, with examples including around 15,000 miles for upgrades on European routes, though costs depend on the originating program and fare class. The typical value of miles redeemed for these upgrades ranges from 1 to 2 cents per mile, making them a cost-effective option when cash equivalents exceed this threshold, though may impact predictability.

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