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PLUS Expressways
PLUS Expressways
PLUS Expressways
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The PLUS Expressways Berhad is the largest highway concessionaries or build–operate–transfer operator company in Malaysia. A member of the UEM Group, the company is also the largest formerly listed toll expressway operator in Southeast Asia and the eighth largest in the world.[2]

Key Information

History

[edit]
Further information: Chronology of the Malaysian Expressway System

The company was founded on 27 June 1986 known as Highway Concessionnaires Berhad, a member of the United Engineers Malaysia Berhad (UEM).[3] On 13 May 1988, the Highway Concessionaires Berhad changed its name to Projek Lebuhraya Utara Selatan Berhad (PLUS).[4] On 29 January 2002, PLUS Expressways Berhad was incorporated in Malaysia as a public company.[5]

Eight years later, PLUS Malaysia Berhad (PMB) was incorporated on 29 November 2010 and became involved in investment holding.[6]

On 29 November 2011, PMB completed the acquisition of PLUS Expressways Berhad's assets and liabilities. PMB became the holding company of Projek Lebuhraya Utara-Selatan Berhad (PLUS), Expressway Lingkaran Tengah Sdn Bhd (ELITE), Linkedua Malaysia Berhad (LINKEDUA), Konsortium Lebuhraya Butterworth-Kulim Sdn Bhd, Teras Teknologi Sdn Bhd, PLUS Helicopter Services Sdn Bhd and the substantial shareholder of Touch 'n Go Sdn Bhd. In addition, PMB also acquired Penang Bridge Sdn Bhd from UEM Builders Berhad.[6]

Projek Lebuhraya Usaha Sama Berhad (PLUS), a wholly owned subsidiary of PMB, was incorporated on 27 July 2011 to undertake the consolidation of all highway concessionaries acquired under a single entity. The acquisition of all five highway concession assets was completed on 12 January 2012.[6]

With the completion of the acquisition, PMB is the largest toll expressway operator in Malaysia and one of the largest in Southeast Asia, Asia, and the eighth largest in the world.[6]

Pre-acquisition companies

[edit]
Company name Date of
establishment 		Highway operator
Projek Lebuhraya Utara-Selatan Berhad (PLUS) 1986 North–South Expressway Northern Route North–South Expressway Southern Route North–South Expressway
North–South Expressway Northern Route AH2 and AH141 New Klang Valley Expressway
North–South Expressway Southern Route AH2
AH2 Johor–Singapore Causeway
FT 2 Federal Highway Route 2
Expressway Lingkaran Tengah Sdn Bhd (ELITE) 1993 North–South Expressway Central Link AH2
Linkedua Malaysia Berhad (LINKEDUA) 1994 Second Link Expressway AH143 Malaysia–Singapore Second Link and Second Link Expressway
Seremban–Port Dickson Highway (SPDH) Sdn Bhd 1994 Seremban–Port Dickson Highway
Konsortium Lebuhraya Butterworth-Kulim Sdn Bhd 1993 Butterworth–Kulim Expressway AH140
Penang Bridge Sdn Bhd 1994 Penang Bridge

List of the company members

[edit]

Domestic

[edit]
Company logo Company name Date of
establishment 		Highway operator/services

Projek Lebuhraya Usaha Sama Berhad 		Projek Lebuhraya Usaha Sama Berhad (PLUS) 2011 All toll expressways across Malaysia:
North–South Expressway Northern Route North–South Expressway Southern Route North–South Expressway
North–South Expressway Northern Route AH2 and AH141 New Klang Valley Expressway
North–South Expressway Southern Route AH2
Seremban–Port Dickson Highway
AH2 Johor–Singapore Causeway
FT 2 Federal Highway Route 2
North–South Expressway Central Link AH2
Second Link Expressway AH143 Malaysia–Singapore Second Link and Second Link Expressway
Butterworth–Kulim Expressway AH140
Penang Bridge

PLUS Helicopter Services Sdn. Bhd. 		PLUS Helicopter Services Sdn Bhd (PLUS Heli) 2010 Helicopter services
Teras Teknologi Sdn Bhd 1994 Technology services
Touch 'n Go Sdn Bhd 1996 Electronic Toll Collection (ETC) services for Touch 'n Go and Smart TAG
(substantial shareholder)

International

[edit]
Company logo[7] Company name Date of
establishment 		Highway operator

PLUS Expressways International Berhad (PEIB) 		PLUS Expressways International Berhad (PEIB) 2011 All toll expressways worldwide:
Uniquest Infra Ventures Private Limited (India)
Cikampek–Palimanan Toll Road (Indonesia)

Company partner

[edit]

Persada PLUS

[edit]
Persada PLUS
General information
TypeOffice, Headquarters and Traffic Monitoring Centre
LocationSubang Interchange,
New Klang Valley Expressway,
Petaling Jaya, Selangor, Malaysia
Construction started2006
Completed2008
Opening2010
Design and construction
ArchitectUEM Builders

Persada PLUS is the main headquarters of the PLUS Malaysia Berhad (PMB). It is located at Subang Interchange of the New Klang Valley Expressway (NKVE) in Petaling Jaya, Selangor.[1] The headquarters was formerly a site of PLUS and PROPEL section office for the New Klang Valley Expressway (NKVE). The headquarters has a football stadium which is a home of PLUS FC football club.

Current PLUS Expressways products

[edit]

PLUSMiles

[edit]

PLUSMiles is the toll rebate loyalty program. It was launched on 17 December 2008. It is the first and the only toll expressway loyalty programme in Malaysia. PLUSMiles cardholders can get toll rebates and merchandise from participating outlets. Each PLUSMiles card is equipped with a Touch 'n Go feature. The PLUSMiles card can also be used for toll payments and other services such as major public transport services in the Klang Valley, Selangor and parking facilities.[9]

PLUSTrack

[edit]

PLUSTrack is a prepaid electronic card for fleet subscribers. The PLUSTrack card program provides enhanced efficiency and better fleet monitoring for the fleet subscribers. Besides the ease of fleet toll payment, the program is packaged with an array of rewards and benefits.[10]

PLUS Ronda

[edit]

PLUS Ronda is the highway patrol unit. It was established on 1 April 1990. On 17 October 1998, the unit was given to the Royal Malaysian Police auxiliary police power.[11]

Scope of work

[edit]

Source:[11]

  • Provides 24-hour assistance to breakdown and accident vehicles.
  • Provide towing services to the nearest safe place.
  • Report traffic flow.
  • Assist authorities during emergency
  • Monitor and inspect facilities condition at laybys and rest and service areas.
  • Implement auxiliary police authority.

PLUS Helicopter Services

[edit]
PLUS Helicopter Services
IATA ICAO Call sign
- - PLUS
Founded2010
HubsSultan Abdul Aziz Shah Airport, Subang, Selangor, Malaysia
Fleet size8
Parent companyPLUS Malaysia Berhad (PMB)
HeadquartersPersada PLUS,
Subang Interchange,
New Klang Valley Expressway,
Petaling Jaya, Selangor, Malaysia
Websitewww.plushelicopter.com

PLUS Helicopter Services or PLUS Heli is the highway helicopter unit. It was established in 2010 and it is used for highway surveillance, air response team, emergency, search and rescue from the air. It is the only highway concessionary in the country to have the helicopter services. The first batch of Eurocopter EC120 Colibri helicopters was delivered in 2007.[12]

Current inventory

[edit]
Aircraft Origin Type Versions In service Notes
Eurocopter EC120 B Colibri[13]  France Highway air surveillance, air response team, emergency, search and rescue 2007–present 2 helicopters
Bell 429[14]  United States Highway air surveillance, air response team, emergency, search and rescue 2010–present 2 helicopters
Eurocopter AS365 N3 Dauphin[15]  France VIP transport 2010–present 2 helicopters

See also

[edit]

References

[edit]
[edit]
Revisions and contributorsEdit on WikipediaRead on Wikipedia

PLUS Expressways

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from Grokipedia
PLUS Expressways, operated by PLUS Malaysia Berhad, form the largest network in , encompassing over 1,130 kilometers of dual multi-lane expressways across seven states in , connecting the Thai border in the north to the border in the south. Established in 1988 as the concessionaire for the North-South Expressway (NSE), PLUS Malaysia Berhad— a subsidiary of Berhad—has expanded to manage a interconnected system of key highways that facilitate efficient travel, economic connectivity, and regional development. The network includes the flagship North-South Expressway (NSE), stretching 748 kilometers along the western coast with 112 interchanges and extensive traffic monitoring; the New Klang Valley Expressway (NKVE), a 35-kilometer route linking to Klang; the Seremban-Port Dickson Highway (SPDH), covering 23 kilometers for coastal access; the North-South Expressway Central Link (NSECL or ), a 63-kilometer premium link from to ; the Malaysia-Singapore Second Link (LINKEDUA), a 47-kilometer international crossing with a capacity for 200,000 vehicles daily; the Butterworth-Kulim Expressway (BKE), spanning 17 kilometers in northern ; and the , a 13.5-kilometer vital link to . These expressways are equipped with advanced safety features, including over 2,000 live traffic cameras, rest and recreation (R&R) areas, emergency response systems like PLUS Ronda patrols, and sustainable practices to minimize environmental impact. By serving as the backbone of Peninsular Malaysia's transportation infrastructure, PLUS Expressways handle millions of vehicles annually, supporting , , and urban mobility while generating toll revenues that fund maintenance and upgrades.

Overview and History

Company Profile

PLUS Expressways Berhad, originally incorporated on June 27, 1986, as Highway Concessionnaires Berhad, serves as Malaysia's largest concessionaire and operator. The company was restructured and incorporated in its current form on January 29, 2002, focusing on the build-operate-transfer model for major expressways. As a key subsidiary of UEM Group Berhad, it operates under joint ownership with the Employees Provident Fund (EPF), ensuring stable governance within Malaysia's infrastructure sector. The company's operational scope encompasses the management and maintenance of over 1,130 kilometers of toll roads across , forming the essential backbone of the nation's highway network that links major urban centers and economic hubs. Headquartered at Persada PLUS in , , PLUS Expressways employs more than 3,000 staff dedicated to ensuring seamless connectivity and safety for millions of daily users. Through its extensive network, which stretches from the Thai border in the north to the border in the south, PLUS Expressways significantly contributes to Malaysia's socioeconomic development by facilitating efficient transportation, boosting trade, and enhancing . This role underscores its position as a vital enabler of national progress and sustainable mobility.

Founding and Early Operations

PLUS Expressways traces its origins to June 27, 1986, when it was incorporated in as Highway Concessionnaires Berhad, a wholly-owned of United Engineers Malaysia Berhad (UEM), to undertake major highway development projects. This incorporation aligned with 's push toward in during the , positioning the company to manage large-scale initiatives under UEM's expertise. On May 13, 1988, the company was renamed Projek Lebuhraya Utara Selatan Berhad (PLUS) to specifically focus on the development of the North-South Expressway (NSE), Malaysia's flagship highway project connecting the northern and southern regions of . Earlier that year, on March 18, 1988, UEM signed a 30-year Build-Operate-Transfer (BOT) concession agreement with the Malaysian government for the NSE, representing the nation's first major privatized highway endeavor and one of Asia's largest BOT projects at the time. The concession obligations were novated to PLUS on July 20, 1988, enabling the company to assume direct responsibility for construction, operation, and maintenance. Construction of the NSE proceeded in phases, leveraging existing government-built sections while PLUS handled the remaining stretches, with initial toll collection from opened segments funding ongoing work. By , the full 748 km expressway was completed 15 months ahead of schedule, featuring 112 interchanges and 29 rest and recreation areas to support traveler safety and convenience. The highway was officially opened on September 8, , by then-Prime Minister Tun Dr. at the Rawang Rest and Recreation Area, transforming connectivity across and reducing travel times significantly. Early operations were not without challenges, as the BOT model required balancing substantial upfront costs—estimated at around —against projected toll revenues, supplemented by a support of US$235 million to bridge financing gaps during . This , repayable over 25 years with a 15-year at 8% , provided critical stability amid risks such as fluctuating traffic volumes and delays, while guarantees on minimum income and helped mitigate early financial pressures. Toll revenues from the initial 309 km of operational , generating approximately US$1.6 million monthly, played a pivotal role in sustaining progress.

Major Acquisitions and Restructuring

PLUS Expressways Berhad was incorporated in on 29 January 2002 as a limited by shares, primarily to hold and manage toll highway concessions. On 17 July 2002, the company was listed on the Main Board of (then known as the Kuala Lumpur Stock Exchange), marking a significant step in its public market presence and enabling further capital raising for expansion. This incorporation integrated existing entities such as Projek Lebuhraya Utara-Selatan Berhad, which managed sections of the North-South Expressway, laying the foundation for consolidated operations. In 2010, a major restructuring was initiated through a by state-linked investors, including Berhad and the Employees Provident Fund, acquiring the entire business of PLUS Expressways Berhad for approximately RM23 billion. This led to the incorporation of PLUS Malaysia Berhad (PMB) on 29 November 2010 as an investment holding company. By 29 November 2011, PMB completed the transfer of assets and liabilities from PLUS Expressways Berhad, transitioning the group to an investment holding structure that centralized management and enhanced operational efficiency across its toll concessions. The restructuring continued into 2012 with the integration of additional concessions, including the acquisition of Penang Bridge Sdn Bhd on 18 March 2012, which added the 13.5 km to the portfolio. Earlier acquisitions, such as the Butterworth-Kulim Expressway in March 2009 and the North-South Expressway Central Link (ELITE) in December 2007, had already expanded the network. To facilitate this consolidation, Projek Lebuhraya Usaha Sama Berhad was incorporated on 27 July 2011 as a wholly owned of PMB, tasked with holding all domestic assets and streamlining toll operations. These moves increased the total managed length to over 1,130 km, positioning PMB as Southeast Asia's largest toll operator and shifting focus toward investment oversight rather than direct operations.

Organizational Structure

Domestic Subsidiaries

PLUS Malaysia Berhad (PMB), the parent entity, oversees a network of wholly owned domestic subsidiaries that manage key aspects of highway operations across , spanning over 1,130 km of expressways in seven states. These subsidiaries focus on concession agreements, localized maintenance, and toll collection, ensuring seamless connectivity and safety for approximately 1.8 million daily users. Projek Lebuhraya Usahasama Berhad (PLUS Berhad), a wholly owned of PMB incorporated on July 27, 2011, serves as the central entity for consolidating and managing multiple highway concessions, including segments of the North-South Expressway (NSE), Central Link, Malaysia-Singapore Second Link, Butterworth-Kulim Expressway, and . This structure, stemming from PMB's joint ownership by Berhad (51%) and the Employees Provident Fund (49%), facilitates integrated operations for specific NSE segments, such as routine pavement maintenance using recycled asphalt pavement and super fiber mix technologies, as well as preventive infrastructure upkeep to minimize disruptions. Other key domestic subsidiaries include Projek Lebuhraya Utara-Selatan Berhad, which directly operates the core 805.8 km NSE route from to , handling localized for northern and southern sections through advanced tools like unmanned aerial vehicles for 98% faster inspections and weigh-in-motion systems at 19 locations to enforce load limits. Similarly, Expressway Lingkaran Tengah Sdn Bhd () manages the 63 km Central Link, while Konsortium Lebuh Raya Butterworth-Kulim Sdn Bhd oversees the 17 km Butterworth-Kulim Expressway, both contributing to toll collection via automated plate recognition at integrated plazas and regional patrols. Sdn Bhd and Lebuhraya Pantai Timur 2 Sdn Bhd further extend this network, with the latter incorporated in 2016 to operate the 184 km Phase 2, emphasizing curative repairs and environmental compliance in eastern Peninsular regions. PLUS Helicopter Services Sdn Bhd, established in 2008 and integrated under PMB's predecessor in 2009, provides dedicated aerial support for domestic operations, including surveillance of highway conditions, rapid response to incidents, and rescue coordination along NSE routes in . Equipped with helicopters like the Bell 429 for overhead monitoring, it enhances by enabling quick aerial assessments of and sites, complementing ground-based maintenance efforts. Teras Teknologi Sdn Bhd, another wholly owned arm, drives technological integration for toll collection and operations, processing over 1 billion annual transactions through RFID-enabled systems like and across 216 lanes, while supporting localized data analytics for maintenance scheduling in . Teras Control Systems Sdn Bhd assists in deploying intelligent transportation systems for real-time monitoring, bolstering the subsidiaries' collective role in concession management. Post-2012 consolidations under PMB streamlined domestic governance by transferring assets from five prior concessionaires into Projek Lebuhraya Usahasama Berhad on January 12, 2012, creating a unified framework for toll operations, maintenance contracts, and across all Peninsular entities, which reduced administrative overlaps and improved efficiency in handling 104 toll plazas. This integration has since supported expansions like the 2016 addition of Lebuhraya Pantai Timur 2 Sdn Bhd, ensuring cohesive national coverage without international scope.

International Operations

PLUS Expressways International Berhad (PEIB), a wholly-owned of Berhad, was incorporated on 29 January 2002 to spearhead the company's global expansion beyond , leveraging its expertise in build-operate-transfer (BOT) models for operations. PEIB's primary focus has been on securing international concessions, particularly in , where it established Uniquest Infra Ventures Private Limited in 2011 as a with IDFC Limited to invest in projects. This entity operates as PEIB's key vehicle for overseas activities, managing toll collection, maintenance, and operations under Indian regulatory frameworks. Key international concessions include several BOT projects in , such as the 21.6 km Bhiwandi-Kalyan-Shil-Phata Highway, acquired in 2006 through PLUS BKSP Toll Limited for widening, operation, and tolling. Subsequent ventures via Uniquest encompass the 38.55 km Trichy-Padalur Tollway on NH-45 in , operational since 2014, and an equity stake in the 124 km Jetpur-Somnath Tollway on NH-8D in , focusing on four-laning and toll management. Additionally, Uniquest holds interests in the approximately 85 km Khalghat to Madhya Pradesh-Maharashtra stretch on NH-3, involving rehabilitation and toll operations. As of 2025, these Indian projects remain operational, managing over 260 km of toll roads. In , PEIB pursued exploratory ventures, notably a 55% stake in PT Lintas Marga Sedaya (LMS) for the 116 km Cikampek-Palimanan in until divesting in 2019 to focus on core markets. These projects marked PEIB's entry into international markets starting in the mid-2000s, with accelerated growth post-2010 amid India's highway push. PEIB's international operations have faced challenges in adapting to diverse regulatory environments, such as India's Authority requirements for local partnerships and environmental clearances, yet achieved milestones in by applying Malaysian standards to enhance and . As of 2025, these efforts manage over 260 km of toll roads internationally, primarily in , contributing to UEM Group's broader portfolio while prioritizing sustainable development. Ongoing projects under Uniquest continue to emphasize toll optimization and maintenance, aligning with global BOT best practices.

Key Partnerships

PLUS Malaysia Berhad maintains strategic collaborations with entities to ensure regulatory compliance and operational continuity. In January 2020, PLUS signed a supplementary concession agreement with the , extending its toll concession period by 20 years to 2058 in exchange for toll rate reductions of 18%, facilitating sustained maintenance without immediate hikes. The company also works closely with Lembaga Lebuhraya Malaysia (LLM), the Malaysian Highway Authority, on initiatives such as the implementation of open toll payment systems, including multi-lane free flow (MLFF) technologies, to enhance efficiency and . These agreements underscore PLUS's adherence to national policies while supporting long-term highway development. In the , PLUS engages in joint ventures and partnerships that leverage specialized expertise for project execution. A notable collaboration is with UEM Group subsidiaries, its parent entity, including a 2025 memorandum of understanding (MoU) with UEM Lestra Berhad to develop large-scale solar projects along expressways, starting in , Melaka, to advance integration. For technology enhancements, PLUS partnered with Sdn Bhd and Bank in 2020 to roll out RFID tolling across all 83 closed-system plazas, enabling cashless transactions and paving the way for barrierless systems by 2026. Additional tech alliances include integrations with for cloud-based toll network modernization since 2019 and Oracle Cloud applications in 2023 to streamline operations and data management. Internationally, PLUS has forged alliances with Indian infrastructure firms to expand its build-operate-transfer (BOT) portfolio. In 2011, PLUS entered a concession agreement for a tolled project in through a special-purpose vehicle with IDFC Projects Ltd, marking its entry into overseas operations. This involvement extends via UEM Group's Uniquest Infra Ventures Private Limited, focusing on Indian expressway concessions and sharing Malaysian expertise in management. Recent partnerships from 2020 to 2025 emphasize digital transitions and . Beyond RFID, PLUS collaborated with Berhad (TNB) in 2022 to install (EV) charging infrastructure along highways, aiming to reduce carbon emissions and promote green mobility. In 2021, a partnership with enabled joint development of applications for and solutions. These initiatives, including efforts outlined in PLUS's 2024 report, foster shared technological and environmental advancements, enhancing operational resilience and user through pooled resources in maintenance, innovation, and funding.

Highway Network and Operations

Primary Expressways Managed

PLUS Malaysia Berhad manages a core network of toll expressways spanning over 1,130 km across , forming a vital component of the country's transportation . This network connects major urban centers, ports, and borders, facilitating seamless mobility for passengers and goods. The flagship asset is the North-South Expressway (NSE), a 772 km dual multi-lane highway running parallel to the west coast from near the Thailand border to the Singapore border at . It features 112 interchanges, including 28 in the , and 29 rest and recreation (R&R) stops, seven of which are solar-powered. The NSE is equipped with over 2,000 live traffic cameras for 24/7 monitoring, ensuring real-time traffic management and integration with 's national transport grid through collaborations with authorities like the Royal Police and Road Transport Department. Concession for the NSE was awarded to PLUS in 1988, marking the company's establishment as Projek Lebuhraya Utara Selatan Berhad, with full operations commencing thereafter. Other key routes under direct operation include the , a 13.5 km six-lane structure linking to the mainland at , equipped with SOS phones, traffic CCTV, and variable message signs (VMS). Additional segments encompass the New Klang Valley Expressway (NKVE, 35 km from Jalan Duta to Klang), Seremban-Port Dickson Highway (SPDH, 23 km), North-South Expressway Central Link (NSECL/, 63 km from to ), Malaysia-Singapore Second Link (LINKEDUA, 47 km including a 1.92 km bridge), and Butterworth-Kulim Expressway (BKE, 17 km). These routes, acquired through consolidations completed by January 2012, feature dual carriageways, live monitoring, and connectivity to the broader NSE system. The network's operational design emphasizes dual multi-lane configurations for high-capacity flow, with 24/7 oversight from the Traffic Management Centre handling over 1 million calls annually. It integrates with national initiatives under the Twelfth Malaysia Plan and National Transport Policy 2019-2030, supporting efficient movement within the transport ecosystem. Daily traffic volumes exceed 1.7 million vehicles, surging beyond 2 million during peak holidays, underscoring the network's role in freight and logistics by enabling the transport of goods and services across Peninsular Malaysia and contributing to socioeconomic development and business growth. This infrastructure handles approximately 10% of heavy vehicle traffic, enhancing supply chain efficiency and aligning with national economic goals like the Shared Prosperity Vision 2030.
ExpresswayLength (km)Key Features
North-South Expressway (NSE)772112 interchanges, 29 R&R stops, 2,000+ cameras
13.56 lanes, CCTV, VMS
New Klang Valley Expressway (NKVE)35Connects to NSE
Seremban-Port Dickson Highway (SPDH)23Dual 2-lane, live monitoring
North-South Expressway Central Link (NSECL/)63Links NKVE to NSE
Malaysia-Singapore Second Link (LINKEDUA)47Dual 3-lane, 1.92 km bridge, capacity for 200,000 vehicles/day
Butterworth-Kulim Expressway (BKE)17Dual 2-lane, motorcycle lane, phones

Infrastructure Expansions and Projects

The North-South Expressway (NSE) has undergone significant capacity enhancements, particularly in its southern sections, to address growing traffic volumes. As of October 2025, construction of additional lanes from (North) to (North) remains actively underway, involving bridge beam installations and temporary traffic diversions along the Kulai-Sedenak stretch to facilitate widening from four to six lanes. This 22-kilometer segment, one of the busiest on the NSE, aims to improve flow and reduce congestion for the increasing number of vehicles traveling between and . The Sedenak to widening project, part of the broader NSE southern corridor , has progressed steadily since began on June 28, 2024. By August 2025, works had advanced to include structural reinforcements and lane additions, with a four-kilometer initial stretch slated for partial opening in 2026 and full completion targeted for June 2027. Phase two of this expansion, covering additional like bridges, commenced on July 28, 2025, under a RM365 million contract awarded to WCT Holdings, emphasizing durable materials to support long-term traffic demands. Other key projects include enhancements to integrate with complementary highways, such as the East Klang Valley Expressway (EKVE) Section 1, which officially opened on August 30, 2025, providing alternative routes that alleviate pressure on the NSE in the Klang Valley. This 15-kilometer segment from Sungai Long to Ampang connects seamlessly into the national expressway framework, reducing travel times by up to 20 minutes during peak hours and supporting overall network efficiency. Under the 13th Malaysia Plan (2026-2030), further NSE upgrades are planned, including the Senai Utara-Machap stretch in Johor and the Juru-Sungai Dua traffic dispersal project, which began on October 21, 2025, to expand the total managed network beyond current levels through targeted additions. On November 18, 2025, PLUS unveiled a five-year roadmap to integrate artificial intelligence, big data, and sustainable engineering across its expressway ecosystem. From 2020 to 2025, PLUS initiatives have focused on post-pandemic recovery by prioritizing resilient infrastructure, including upgrades for real-time along key NSE sections to handle rebounding volumes safely. These efforts align with national recovery goals, incorporating digital tools for monitoring and maintenance to minimize disruptions. Funding for these projects relies on build-operate-transfer (BOT) models, with government-backed concessions for the NSE extended by 20 years to 2058 in exchange for toll rate adjustments and sustained investments. Environmental considerations in these expansions emphasize , such as integrating (EV) charging infrastructure to promote low-emission travel. In October 2025, PLUS launched Malaysia's first highway-integrated EV charging hub at the Rest and Relaxation area (southbound), in partnership with Yinson GreenTech, featuring multiple fast-charging points to support greener mobility along the NSE. Overall, PLUS has reduced by 29% from its 2017 baseline as of December 2024, incorporating eco-friendly practices like energy-efficient lighting and vegetation buffers in project designs to mitigate impacts.

Toll Collection Systems

PLUS Expressways has historically relied on a mix of cash and methods, but cash payments were fully phased out across its network by April 2017 to promote efficiency and reduce congestion at toll plazas. Prior to recent transitions, electronic systems dominated, including the card, which became the primary method after its introduction in the late , and the transponder system launched in 2004 for dedicated lanes. These systems facilitated contactless payments but required vehicles to slow down or stop at gantries, leading to ongoing efforts for modernization. In preparation for a fully seamless tolling environment, PLUS Expressways is transitioning to (RFID) technology integrated with (ANPR) under the Multi-Lane Free Flow (MLFF) framework. RFID rollout began progressively from January 2022 across west coast highways, enabling non-stop payments via windshield tags linked to user accounts. The full nationwide implementation, including discontinuation of legacy systems like cards and , is expected in 2027 following legal amendments in 2026; pilot ANPR-based tolling began on sections of the North-South Expressway in October 2025. This shift aims to eliminate physical interactions and integrate with e-wallets for automatic deductions. The revenue model for PLUS Expressways operates under Build-Operate-Transfer (BOT) concessions granted by the Malaysian government, where the company constructs, maintains, and collects tolls for specified periods, typically extending to 2038 or later with possible renewals. Toll rates are strictly regulated by the Ministry of Works, with annual adjustments permitted based on factors such as inflation, traffic volume, and operational costs to ensure financial viability while protecting users. For instance, government interventions, including compensation payments exceeding RM500 million in 2025, have frozen rate increases on major routes to balance concessionaire revenues against public affordability. PLUS Expressways manages over 100 toll plazas equipped with automated lanes supporting the evolving systems, including dedicated RFID and hybrid setups to ease the transition. These plazas feature gantries with sensors for real-time vehicle detection and billing, alongside rebate mechanisms that offer usage-based discounts, such as periodic credits for frequent commuters tied to registered accounts. Between 2020 and 2025, the accelerated digital enhancements to toll collection, emphasizing cashless operations to minimize contact and support health protocols. PLUS introduced expanded RFID lanes and e-wallet integrations at key plazas, boosting rates and reducing queue times during peak travel periods under movement restrictions. This period saw a surge in electronic transactions, aligning with national goals for a 90% cashless by 2025.

Customer Services and Products

Loyalty and Payment Programs

PLUSMiles is a offered by PLUS Expressways, designed to reward frequent users of its highway network through toll rebates and redeemable points integrated with the card system. Participants earn points primarily based on distance traveled on PLUS-managed expressways, with 1 point awarded for every kilometer driven, and additional points for cashless transactions at rest areas, lay-bys, and other business routes at a rate of 1 point per RM1 spent. These points can be redeemed for discounts on tolls, merchandise, vouchers, and perks at participating outlets, while eligible members receive a 5% rebate on toll payments when monthly usage exceeds RM100 on PLUS highways, excluding certain routes like the Bukit Kayu Hitam toll plaza. The program features integration with the North-South Expressway (NSE) and other PLUS routes, allowing seamless point accumulation for travel across the network, and requires linking a card or RFID tag for automatic tracking without separate hardware. Membership is free for individuals aged 18 and above residing in , , or , with no publicly detailed tier structure, though rewards scale with usage volume to encourage repeat highway travel. This setup promotes efficient toll usage while providing incentives tied directly to expressway operations. Complementing PLUSMiles for individual drivers, PLUSTrack serves as a prepaid fleet card tailored for commercial users, enabling self-reloading via mechanisms exclusively for toll payments to eliminate cash handling and curb driver-related abuse. It offers fleet operators real-time usage monitoring, automated invoicing, and analytics for route efficiency and cost optimization, with cards customizable for branding and compatible across all Malaysian expressways, including PLUS networks. From 2020 to 2025, both programs expanded to incorporate seasonal promotions, such as up to RM50 rebates on festive travels and enhanced point redemptions for safety-related initiatives, alongside partnerships for additional perks like coverage options for members. These developments have broadened accessibility, with PLUSMiles emphasizing rewards for sustainable practices, including potential ties to emerging EV infrastructure, though core mechanics remain focused on toll and distance-based incentives.

Digital Tools and Apps

The PLUS App, launched on January 27, 2016, serves as the primary digital platform for users of PLUS Expressways, offering essential tools for journey planning and real-time monitoring. Key features include updates, a toll calculator that estimates fares for specific routes, and access to live feeds from cameras along the highways, enabling drivers to assess conditions before travel. The app also integrates with the PLUSMiles , allowing users to manage points and redemptions directly. A standout component is MyPLUS-TTA, which facilitates route planning by recommending optimal travel times to avoid congestion, with seamless integration supporting and other electronic payment systems for toll transactions. In August 2025, the app received enhancements to improve MyPLUS-TTA accessibility, including a revised drop-down menu for faster route selection, the ability to save favorite routes, and real-time alerts displayed directly on search results pages for immediate traffic notifications. These updates aim to enhance user convenience during peak periods, such as holidays. In August 2025, PLUS launched the JustGO Malaysia app to support a pilot program for Automated Number Plate Recognition (ANPR)-based toll collection on the North-South Expressway, starting October 2025, as a step toward full Multimedia Licensing and Facility Framework (MLFF) implementation. The app allows users to register vehicles for cashless payments without physical tags, integrating with existing payment systems for seamless transactions. Additional tools within the PLUS ecosystem include a that incorporates live camera feeds and integrates with national traffic systems, such as the Ministry of Works' MYJalan app, launched on March 28, 2024, to provide unified road information across platforms. From its inception in the mid-2010s through 2025, the app has evolved with ongoing enhancements focused on delivery, supporting safer and more efficient highway travel in post-pandemic . Security remains a priority, with the app's handling practices aligned to Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring user information is managed holistically through consent-based collection, secure storage, and compliance with breach notification guidelines. By 2025, the PLUS App had garnered over 500,000 downloads, reflecting its role in facilitating smoother journeys amid increased road usage.

Safety and Maintenance Services

Highway Patrol Operations

PLUS Ronda serves as the dedicated ground-based patrol unit for PLUS Expressways, providing 24/7 safety and assistance services across the 1,130 km network of managed highways in . Established on April 1, 1990, as Malaysia's first unit, it was granted auxiliary police powers on October 17, 1998, enabling enforcement activities under the Police Act 1967. These powers allow personnel to regulate traffic, issue citations for violations, and coordinate with agencies. The scope of PLUS Ronda encompasses emergency response, traffic enforcement, and roadside assistance, with operations coordinated through the PLUS Traffic Monitoring Centre (TMC). Key activities include preventing secondary accidents by redirecting traffic and warning oncoming vehicles, breakdowns to the nearest rest and service area (RSA) or emergency lane (EL), providing minor on-site repairs, administering , and managing accident scenes until emergency services arrive. The unit maintains a fleet of over 100 vehicles, comprising 152 patrol vehicles, 39 motorcycles, and 10 tow trucks as of 2024, ensuring comprehensive coverage and rapid deployment. In 2022, related safety vehicles supported over 34,000 tasks, with similar scale in 2024. PLUS Ronda personnel undergo rigorous training through the mandatory PLUSRonda Development Programme, which covers , , , and certification. This training aligns with auxiliary police standards under the Police Act 1967 and includes ongoing fit-to-work assessments and courses to maintain operational readiness. The unit collaborates closely with local authorities, including the Royal Malaysia Police (PDRM) and the Road Transport Department (JPJ), for joint enforcement and emergency coordination. From 2020 to 2025, PLUS Ronda has implemented enhanced protocols to address evolving challenges, including specialized training for health emergencies such as first aid for cardiac arrests and integration with COVID-19 response measures. Technological upgrades, like AI-based dashcams installed in patrol vehicles for real-time pavement defect detection and the PLUSRonda Intelligent Management System (PRIME) for digital incident reporting, have improved response efficiency. Additionally, the unit supports electric vehicle (EV) infrastructure initiatives by assisting with EV breakdowns and towing to charging stations as part of PLUS's EVCS Roadmap, with the target of 100 DC fast-charging stations achieved by March 2025. These enhancements have contributed to a reduction in lost time injury (LTI) frequency rate from 1.6 in 2020 to 1.1 in 2022, further declining to 0.4 per million man-hours in 2024, with zero LTIs recorded in 2023 and 2024, underscoring improved safety outcomes.

Aerial Surveillance and Rescue

As of , PLUS employs unmanned aerial vehicles (UAVs) or drones for aerial and support, building on initiatives introduced in the early for monitoring and . Five UAVs are deployed across the network, facilitating rapid accident site assessments, infrastructure inspections, flood monitoring, and real-time traffic . These UAVs integrate with PLUS ground patrols to coordinate responses, with applications reducing assessment and inspection times by 80% while enhancing safety in challenging areas. Between 2020 and 2025, enhancements have included expanded drone-assisted for inspections and flood monitoring. These upgrades align with broader climate-resilient initiatives, such as the PLUS Green Roadmap 2.0, with a 29.3% reduction in achieved in 2024 from a 2017 baseline, targeting 35% by 2030.

Facilities and Corporate Infrastructure

Headquarters and Administrative Facilities

Persada PLUS serves as the primary of PLUS Malaysia Berhad, located at Menara Korporat, Persimpangan Bertingkat Subang, KM15, Lebuhraya Baru Lembah Klang, 47301 , Darul Ehsan, . Construction of the facility was completed in 2008, with its official launch as the permanent headquarters occurring on 5 January 2010. Situated at the Subang Interchange of the New Klang Valley Expressway (NKVE), it functions as the operational nerve center for managing 's extensive toll . The headquarters complex includes modern administrative offices and specialized facilities to support over 3,800 employees company-wide, with on-site amenities such as a Child Development Centre, gymnasium, and featuring a football field and multipurpose hall. A key component is the Traffic Monitoring Centre (TMC), which operates 24/7 to provide real-time surveillance, incident detection, and response coordination across the expressways using advanced networks and digital systems. Training programs, including those on energy management and emergency response, are conducted here to enhance staff capabilities. Sustainability is integral to the design and operations of Persada PLUS, with features like a 442.08 kWp solar photovoltaic system, of over 13,000 LED lights, motion-sensor lighting, variable frequency drives for air-conditioning, and 21 systems. These measures have resulted in a 25% reduction in use since the baseline and a 6.75% annual emissions cut (equivalent to 287 tCO₂), earning a 1-Diamond rating under SEDA Malaysia's GreenRE program, the National Energy Award 2020 for large buildings, and first runner-up in the ASEAN 2020. The facility holds ISO 14001:2015 certification for environmental management and :2011 for energy efficiency, aligning with the PLUS Green Roadmap's targets for a 35% GHG emissions reduction by 2030. As the central hub, Persada PLUS drives strategic planning and innovation, guiding initiatives like the PLUS Green Roadmap 2.0 for net-zero emissions by 2050 and housing subsidiaries such as TERAS Teknologi Sdn. Bhd., which focuses on in toll technologies including electronic collection systems. The TMC and administrative functions enable decentralized management through section offices along major routes like the North-South Expressway, ensuring efficient oversight of infrastructure expansions and safety operations.

Rest Areas and Support Infrastructure

The Rest and Recreation (R&R) areas along the PLUS Expressways, particularly the North-South Expressway (NSE), consist of 29 dedicated stops spanning the 772 km route, providing essential amenities for motorists including food courts, convenience stores, restrooms, prayer rooms (), and parking facilities. These areas also feature petrol stations at select locations, such as the 24-hour BHPetrol outlet at , enabling refueling alongside other services. Key examples include the R&R (northbound and southbound), which serves as a major halt near , and the R&R/Outer Bypass Rest (OBR) in Melaka, known for its comprehensive facilities catering to long-distance travelers. To support the growing adoption of electric vehicles, PLUS has integrated EV charging infrastructure across its network, with 112 operational points as of June 2025, many located at R&R areas to facilitate convenient recharging during stops. These amenities are complemented by broader support infrastructure, including orange emergency telephones positioned every 2 kilometers along the expressways, allowing direct contact with for assistance in breakdowns or incidents. Maintenance operations are supported by strategically placed depots and lay-bys, ensuring prompt response to road issues, while integration with services enhances overall safety at these sites. Operated by PLUS Malaysia Berhad under a long-term concession agreement with the Malaysian government, the R&R areas and support facilities adhere to enforced hygiene and safety standards, including regular inspections and compliance with national road authority guidelines. Recent developments from 2020 to 2025 have focused on enhancements such as the allocation of RM37 million since 2023 for refurbishing public restrooms at 56 R&R and lay-by locations, improving cleanliness and user comfort through modern fixtures and better ventilation. Additionally, initiatives like the 100% cashless payment system at the Tapah R&R, implemented by 2025, support multiple digital wallets and cards to streamline transactions and reduce congestion. These upgrades contribute to the economic vitality of surrounding communities by attracting travelers and supporting local vendors at the R&R sites.

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