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PeaceHealth
PeaceHealth
PeaceHealth
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PeaceHealth is a not-for-profit health care system that owns and operates ten hospitals and numerous clinics in the U.S. states of Alaska, Oregon, and Washington. The organization is headquartered in Vancouver, Washington, and was founded by the Catholic Sisters of St. Joseph of Peace in 1976.

Key Information

History

[edit]

In August 1890, nuns of the Sisters of St. Joseph of Peace moved to Fairhaven, Washington, from the convent in Newark, New Jersey, to establish a hospital for loggers; St. Joseph Hospital opened in January 1891.[3][4] After continued growth, the Sisters consolidated their healthcare ministries in the west and formed a not-for-profit health care system in 1976,[3] and in 1994 the name was changed to PeaceHealth.[3] In 1997, PeaceHealth merged its SelectCare health insurance plan with a service from Providence Health & Services.[5][6] Their partnership has continued until at least 2015,[needs update] when in October of that year, they jointly signed a letter of intent to collaborate on a health center in Vancouver, Washington.[7][8] In 2016, both parties denied that they were eyeing merging.[9]

PeaceHealth merged with Southwest Washington Health System in December 2010, and moved its headquarters from Bellevue to Vancouver, Washington.[10] At the time, PeaceHealth had annual revenues of approximately $1.3 billion and operated seven hospitals.[11] The organization announced an alliance with University of Washington Medical Center in May 2013,[12] which the American Civil Liberties Union criticized due to PeaceHealth following Catholic medical care directives.[13]

PeaceHealth acquired ZoomCare in 2018.[14][15]

PeaceHealth changed their logo in spring of 2023, to better reflect their focus on "whole person wellness".[16]

On May 22, 2025, PeaceHealth reduced it's workforce by 1% and implemented a hiring freeze through the end of 2025. All PeaceHealth employees received an email from Richard DeCarlo, executive vice president and COO, and Sarah Ness, executive vice president and chief administration officer that said certain programs and workforce across Springfield, Ore.-based PeaceHealth, Sacred Heart at RiverBend Medical Centers, and Vancouver-based PeaceHealth SouthWest Medical Center would be affected by the reductions.[17][18]

PeaceHealth Medical Group

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PeaceHealth operates ten hospitals in three states:[19]

The hospitals, as well as the 139 clinics operated by PeaceHealth, constitute the PeaceHealth Medical Group. Its chief executive is Mike Metcalf.[20]

Networks

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PeaceHealth operates three "networks"—Northwest (containing their locations in Bellingham, Friday Harbor, and Sedro-Woolley, as well as Alaska), Columbia (containing their locations in Longview and Vancouver), and Oregon.[21]

PeaceHealth Laboratories

[edit]

PeaceHealth Laboratories is the laboratory branch of PeaceHealth. Its CEO is Ran Whitehead.[22]

References

[edit]
Revisions and contributorsEdit on WikipediaRead on Wikipedia

PeaceHealth

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from Grokipedia
PeaceHealth is a not-for-profit Catholic health system headquartered in , that operates ten hospitals, critical access facilities, and numerous medical clinics across , Washington, and . Founded through mergers of community-based Catholic hospitals dating back to the late 19th century in the , PeaceHealth emphasizes integrated care delivery including multi-specialty medical groups, home health services, and urban-rural outreach. The system has been recognized for technological adoption, ranking among the 100 most wired health systems in the United States by the . While delivering comprehensive services such as emergency care, specialty treatments, and community health programs, PeaceHealth has faced regulatory scrutiny, including settlements for failing to provide sign language interpreters under the Americans with Disabilities Act and improper billing of low-income patients qualifying for financial assistance. These incidents highlight operational challenges in compliance and patient access, though they represent isolated resolutions rather than systemic failures.

History

Founding and Catholic Roots

PeaceHealth traces its origins to the Catholic religious order known as the Sisters of St. Joseph of Peace, founded on January 7, 1884, in , England, by Margaret Anna Cusack, an Irish-born nun who adopted the religious name Mother Clare. The congregation's charism emphasized promoting peace through , direct service to the poor, and care for the sick, aligning with Catholic teachings on healing as an extension of Christ's ministry. From its inception, the Sisters engaged in healthcare apostolates, establishing facilities to address unmet needs in underserved communities. In response to requests for medical services in the remote logging regions, two Sisters from the order's , province arrived in Fairhaven, Washington (now part of Bellingham), on August 3, 1890. They established St. Joseph Hospital in Bellingham the following year, marking the first healthcare facility founded by the Sisters in the region and the inaugural hospital in Whatcom County; it initially comprised 30 beds to serve loggers, mill workers, fishermen, and families lacking access to care. This venture embodied the order's commitment to frontier evangelization and charitable works, drawing on Catholic principles of corporal mercy without initial governmental or institutional support. The Sisters' model of lay collaboration and community-focused healing persisted as they expanded, founding additional hospitals by 1916 in Washington, , and , driven by the same ethos of peace-oriented service rooted in their founder's vision. These early efforts laid the groundwork for PeaceHealth's eventual formation in 1976 as a unified system, though the Catholic sponsorship remained central until later structural evolutions.

Mid-20th Century Expansion

In the 1940s, the of Peace pursued strategic acquisitions and renovations to meet growing healthcare demands in rural and underserved areas of the . In 1943, the Sisters acquired a struggling in , renaming it St. John Hospital; they cleared $85,000 in debts via a $152,000 , renovated the facility, and added dedicated Sisters' quarters and a before reopening it in November of that year under administrator Sister Borromeo, drawing an attendance of approximately 3,000 for the event. Similarly, in , a new 50-bed wing opened at the Sisters' on April 23, 1944, supported by a $104,700 federal grant, alongside completions of a nurses' residence, laundry, and engine room by December. In , Clark General Hospital (later affiliated as Vancouver Memorial Hospital) underwent major remodeling in 1944, expanding to include 150 additional beds, new surgical suites, and laboratory facilities. The 1950s saw facility upgrades at established sites amid post-World War II population increases and emerging state and federal health programs, which facilitated infrastructure improvements and on-site convents for Sisters. At St. Joseph Hospital in , a five-story addition completed in 1950 added 35 beds, along with new operating rooms, labor and delivery units, a nursery, and physiotherapy services, addressing capacity constraints in the growing community. These enhancements reflected broader mid-century trends where Catholic orders like the Sisters integrated lay staffing and modernized operations to handle rising patient volumes, often funded through bonds and community support rather than large-scale mergers. By the 1960s, expansion shifted toward greenfield developments to replace aging structures and accommodate suburban growth. In 1960, Sister Patricia McGuinness acquired a 65-acre site on Bellingham's northwestern outskirts for $117,000, leading to the and opening of a new St. Joseph Hospital in 1966, which included expanded services like a dedicated by that decade's end. In Longview, a entirely new St. John Hospital rose under McGuinness's oversight, featuring eight finished floors and costing over $3 million in bonds; it was dedicated on May 11, 1968, marking a significant upgrade from prior facilities built in the that had resembled makeshift barracks. These projects underscored the Sisters' commitment to scalable, community-embedded care, leveraging leadership from figures like McGuinness to navigate funding and regulatory shifts without diluting their foundational mission.

Late 20th and Early 21st Century Mergers and Growth

In the , PeaceHealth underwent organizational restructuring and operational expansions to adapt to evolving healthcare demands. The organization formally adopted the name PeaceHealth in , replacing prior designations to more accurately encapsulate its mission of compassionate service rooted in Catholic heritage while transitioning toward lay leadership. In March 1997, its board received recognition as a Private Pontifical Juridic Person from the Vatican, enabling sustained Catholic identity under non-clerical governance amid declining numbers of sponsoring Sisters. During this decade, PeaceHealth assumed management of St. John Medical Center in , following the facility's financial distress and bankruptcy proceedings, with formal renaming to PeaceHealth St. John Medical Center occurring in August 1996; this integration stabilized operations and expanded service capacity in Cowlitz County. Additionally, in the mid-1990s, PeaceHealth established Health Associates of Peace Harbor, a multi-specialty physician group in , enhancing primary and specialty care access in rural coastal areas. The early 2000s saw continued growth through facility upgrades and strategic affiliations. In 2003, PeaceHealth completed a significant expansion at one of its northwest Washington hospitals, adding infrastructure to accommodate population increases and advanced medical needs. By July 2008, PeaceHealth acquired the assets of Madrona Medical Group in Bellingham, merging its providers with existing St. Joseph Medical Group personnel to create a unified PeaceHealth Medical Group, thereby consolidating outpatient services and improving care coordination across Whatcom County. A pivotal development occurred in late 2010, when PeaceHealth merged with Medical Center in , with the affiliation effective January 1, 2011, following board approvals and regulatory clearance. This transaction integrated a 450-bed facility and associated clinics, serving over 450,000 residents in Clark County, and prompted PeaceHealth to relocate its from Bellevue to , fostering regional synergies such as enhanced collaboration with St. John Medical Center and projected job growth exceeding 200 positions. The merger bolstered PeaceHealth's footprint in , emphasizing integrated networks for acute and amid competitive pressures from larger systems.

Post-2020 Challenges and Restructuring

Following the onset of the in 2020, PeaceHealth encountered significant operational and financial pressures, including disrupted elective procedures, elevated staffing costs, and reduced patient volumes in non-emergency care, which contributed to negative cash flows and operating losses in fiscal years 2022 and 2023. The system's surplus margins declined from 10% in 2018 to -3% in 2022, exacerbated by pandemic-related staffing shortages and increased labor expenses. In response to these challenges, PeaceHealth implemented workforce reductions, including a 1% staff cut affecting approximately 162 employees across its network in May 2025, with targeted impacts at facilities in , and , alongside a freeze on non-clinical hiring for the remainder of the year. Further restructuring occurred in September 2025, when PeaceHealth Medical Group eliminated 18 leadership positions, including vice presidents and executives, to streamline management amid ongoing healthcare sector pressures. Property divestitures formed another key aspect of , driven by underutilization; PeaceHealth announced the closure of its Medical Center at the University District in , on August 22, 2023, citing low occupancy rates, and listed the site for sale in March 2025, reaching a purchase agreement with for a portion of the property in August 2025. Concurrently, to bolster capacity in , PeaceHealth acquired four Providence clinic sites in October 2024, reopening them under its management in January 2025. Credit rating agency affirmed PeaceHealth's issuer default rating at 'A+' in September 2025 but revised the outlook to negative, reflecting persistent post-pandemic recovery difficulties, including elevated costs and volume shortfalls relative to pre-2020 levels. These measures aimed to enhance financial sustainability without curtailing core clinical services, though employee groups expressed concerns over potential impacts on patient care quality from reduced administrative support.

Organizational Structure and Operations

Facilities and Regional Networks

PeaceHealth structures its facilities across three regional networks—Columbia, Northwest, and —encompassing ten hospitals, critical access facilities, and numerous clinics in Washington, , and . These networks deliver inpatient, outpatient, and emergency care, with a focus on urban medical centers and rural critical access hospitals to address varying community needs. The Columbia Network operates in southwestern Washington, featuring PeaceHealth Southwest Medical Center in (450 licensed beds, Level II ) and PeaceHealth St. John Medical Center in Longview (346 licensed beds, Level III ). These facilities provide comprehensive services including , , and orthopedics, supported by affiliated clinics in the region. The Northwest Network spans northern Washington and , including PeaceHealth St. Joseph Medical Center in (255 licensed beds, Level II ); PeaceHealth United General Medical Center in (25 licensed beds, critical access hospital with Level IV trauma); PeaceHealth Peace Island Medical Center in (10 licensed beds, critical access hospital); and PeaceHealth Ketchikan Medical Center in (25 licensed beds plus 29 beds, critical access hospital). This network emphasizes integrated care across remote and coastal areas. The Oregon Network covers western Oregon, with flagship facilities such as PeaceHealth Sacred Heart Medical Center at RiverBend in Springfield (384 licensed beds, Level II trauma center), PeaceHealth Sacred Heart Medical Center University District in Eugene (114 beds), PeaceHealth Cottage Grove Community Medical Center in Cottage Grove (14 licensed beds, critical access hospital), and PeaceHealth Peace Harbor Medical Center in Florence (21 licensed beds, critical access hospital with Level IV trauma). These sites support advanced specialties like neurology and pediatrics alongside primary care clinics.
NetworkHospitalLocationLicensed BedsKey Features
ColumbiaSouthwest Medical CenterVancouver, WA450Level II trauma
ColumbiaSt. John Medical CenterLongview, WA346Level III trauma
NorthwestSt. Joseph Medical CenterBellingham, WA255Level II trauma
NorthwestUnited General Medical CenterSedro-Woolley, WA25Critical access, Level IV trauma
NorthwestPeace Island Medical CenterFriday Harbor, WA10Critical access
NorthwestKetchikan Medical CenterKetchikan, AK25 (+29 LTC)Critical access
Sacred Heart at RiverBendSpringfield, OR384Level II trauma
Sacred Heart University DistrictEugene, OR114Specialty care
Cottage Grove Community Medical CenterCottage Grove, OR14Critical access
Peace Harbor Medical CenterFlorence, OR21Critical access, Level IV trauma

Medical Groups and Specialized Services

PeaceHealth operates a multi-specialty medical group practice employing more than 1,100 physicians and advanced practice providers, integrated across its clinics and medical centers in , , and Washington. This group structure supports coordinated care, with physicians in and serving as entry points for patients, facilitating referrals to specialists within the same network. Clinics under the PeaceHealth Medical Group banner, such as those in Bellingham and , emphasize comprehensive alongside immediate access to diagnostics and specialty consultations. Specialized services span numerous fields, including with offerings like diagnostic imaging, , and interventional procedures at facilities such as PeaceHealth Medical Center; for care, management, and ; and through dedicated cancer centers providing , , and surgical interventions. Orthopedic services cover joint replacement, , and spine , while addresses aneurysms, , and endovascular repairs. Additional specialties include for and conditions, for weight management, behavioral health for crises and therapy, and wound care with for chronic ulcers. These services are delivered via outpatient clinics, surgery centers, and hospital-based programs, ensuring continuity from to treatment. Pediatric specialties integrate with general services, offering care in areas like , , and hematology-oncology at select locations, supported by multidisciplinary teams. Urgent and priority care clinics provide rapid access for non-emergent needs, bridging primary and specialized pathways. The medical group's model prioritizes evidence-based protocols and sharing to enhance outcomes across regions.

Laboratories and Diagnostic Capabilities

PeaceHealth maintains laboratories that provide routine and advanced testing services, including and analyses as well as , conducted by pathologists who specialize in diagnosing diseases through examination of cell and tissue samples, medical technologists who perform the tests, and phlebotomists who handle sample collection. These facilities are nationally accredited and state-licensed, with services available at multiple sites such as Cottage Grove Community Medical Center in , Ketchikan Medical Center in , and United General Medical Center in Washington. In 2017, acquired PeaceHealth's outreach laboratory services—serving non-hospital physicians and patients—and assumed management of 11 hospital-based labs across , Washington, and , enabling an expanded test menu with advanced diagnostics and broader patient access through additional service centers. Some specialized tests are outsourced to or other reference labs, while routine results are accessible via the My PeaceHealth patient portal, with same-day and walk-in appointments offered at select locations. Complementing laboratory functions, PeaceHealth's diagnostic capabilities encompass advanced imaging modalities such as (MRI), computed tomography (CT) scans, ultrasound, and X-rays, utilizing low-dose radiation equipment to prioritize . Facilities like PeaceHealth St. Joseph Medical Center hold accreditation from the American College of Radiology (ACR), ensuring adherence to high standards in quality and safety. Specialized services include on-site heart and vascular for rapid cardiovascular assessments and a comprehensive program featuring and advanced diagnostic tools for early detection. These capabilities operate 24/7 across PeaceHealth's network in Washington, , and , supported by board-certified radiologists and technicians focused on accurate, efficient diagnoses.

Mission, Values, and Ethical Framework

Historical Catholic Influence

The Sisters of St. Joseph of Peace, a Catholic founded in 1884 by Mother Francis Clare in to advance peace, , and service to the poor and marginalized, extended their ministry to the and initiated healthcare provision in the in 1890. On August 3, 1890, two sisters from the order's community established St. Joseph Hospital in Fairhaven, Washington (now part of Bellingham), with an initial focus on delivering care to loggers, mill workers, fishermen, and families in frontier communities lacking medical infrastructure. This founding embodied the order's Catholic commitment to charitable healing, drawing from principles of compassion and holistic care rooted in Christian teachings, and set the stage for over a century of faith-sponsored healthcare in the region. Under the Sisters' sponsorship, the network grew through additional foundations and acquisitions, integrating Catholic ethical frameworks such as charity care for the indigent and nun-staffed operations to meet acute community needs. By 1916, the order managed five hospitals across Washington, Alaska, and British Columbia; expansion continued with the 1923 opening of Little Flower Hospital in Ketchikan, Alaska, the 1936 acquisition of Sacred Heart General Hospital in Eugene, Oregon (initially 75 beds, later expanded), and the 1943 reopening of St. John Hospital in Longview, Washington (with a 1952 addition of 60 beds). These facilities prioritized underserved populations in remote areas, reflecting the Sisters' mission to promote peace through equitable health access and social welfare, often funded initially through personal sacrifices and community donations before broader financial structures emerged. The historical Catholic influence manifested in a governance model that embedded religious oversight, ensuring alignment with doctrinal values like the sanctity of life and , while fostering lay partnerships to sustain operations amid 20th-century challenges such as Medicare's implementation requiring financial accountability. In 1976, facing administrative demands, the Sisters unified their disparate hospitals into a centralized system named PeaceHealth, preserving Catholic sponsorship to perpetuate the healing ministry inspired by their foundress's vision and ' example of restorative care. This structure maintained the order's juristic authority until subsequent adaptations, underscoring the enduring role of Catholic ethos in shaping PeaceHealth's early identity as a nonprofit entity dedicated to faith-driven service.

Evolution to Secular-Nonprofit Model

In the early 1970s, PeaceHealth began transitioning from direct operational control by the Sisters of St. Joseph of Peace to a more formalized structure incorporating lay leadership and professional management, reflecting broader trends in Catholic healthcare where declining religious vocations necessitated delegation to civil entities while preserving mission integrity. This shift allowed for expanded partnerships with laypersons in oversight, enabling scalability amid growing regional demands, though the system's foundational Catholic sponsorship remained intact through linkages. By 1994, the organization adopted the unified name PeaceHealth, consolidating its facilities under a centralized nonprofit framework that emphasized operational efficiency and community-focused governance, distinct from purely clerical administration. A pivotal canonical development occurred in March 1997, when the Board of Trustees was reconstituted as a Private Pontifical Juridic Person (PPJP) under Church law, a structure approved by the Vatican to entrust lay-led boards with authority over Catholic healthcare entities while mandating adherence to the Ethical and Religious Directives for Catholic Health Care Services. This model balanced civil nonprofit operations—governed by secular regulations and board accountability—with enduring religious sponsorship, ensuring continuity of the Sisters' healing mission without direct monastic oversight. Under this hybrid governance, PeaceHealth operates as a not-for-profit entity with lay executives and boards prioritizing evidence-based care, financial sustainability, and initiatives, yet it explicitly upholds Catholic identity in , such as restrictions on procedures conflicting with Church teachings (e.g., elective abortions or ). Critics from secular groups have argued that such integrations dilute patient access to certain reproductive and end-of-life services in acquired facilities, but proponents, including the sponsoring Sisters, maintain that the PPJP preserves doctrinal fidelity amid modern healthcare economics. No full from Catholic sponsorship has occurred, distinguishing PeaceHealth from systems that have fully secularized through sale or restructuring.

Core Services and Community Impact

PeaceHealth operates a comprehensive array of healthcare services through its ten hospitals, numerous clinics, and specialized facilities in , , and Washington, focusing on acute, ambulatory, and preventive care. Primary services include treatment, inpatient hospitalization, surgical procedures, maternity and newborn care, and outpatient diagnostics such as testing, , and . Specialized offerings encompass , oncology, orthopedics, , behavioral health, , and home-based services like , , and rehabilitation following illness or surgery. The system's community impact emphasizes financial assistance and targeted programs, with $284.6 million in charity care provided since 2020 alongside $1.1 billion in unreimbursed expenses, forming part of a $1.49 billion total community investment that allocates $53 million specifically to health improvement initiatives. Nine cents of every operational dollar supports these benefits, including free or discounted care for eligible low-income patients under policies covering emergent and medically necessary services up to 400% of the federal poverty level. Triennial Community Health Needs Assessments (CHNAs) inform priorities, such as addressing food insecurity via pantry expansions and , housing instability through respite beds and workforce partnerships, health access via workers and mobile units, and substance use treatment with overdose prevention and trauma-informed approaches; the 2025-2028 CHNAs were released on May 9, 2025. In November 2023, PeaceHealth settled a Washington state investigation into charity care compliance by agreeing to refund up to $13.4 million to approximately 25,000 patients who qualified for assistance but lacked income verification, including $83 million in waived bills, plus $2 million to the Attorney General's office for enforcement costs; the agreement mandated process improvements like proactive screening and staff training to enhance eligibility identification. This represented less than 1.6% of charity care provided since 2018, per PeaceHealth's assessment, though it highlighted prior gaps in fulfilling nonprofit obligations despite overall investments.

Financial Performance and Sustainability

Revenue Sources and Operating Margins

PeaceHealth derives the majority of its revenue from net patient service charges across its hospitals, outpatient clinics, and affiliated medical groups, encompassing , ambulatory services, visits, and physician billing. In 2023, patient service revenue for its Washington operations totaled $2.007 billion, supplemented by $212 million in other operating revenue such as ancillary services and facility fees. System-wide, operating revenue grew from approximately $3.4 billion in 2023 to nearly $4 billion in 2025 (ended June 30, 2025). Additional sources include philanthropic donations, which have gained prominence amid declining volumes, and from investments and contributions. Operating margins have deteriorated post-COVID-19, reflecting higher labor costs, disruptions, and pressures despite growth. The system reported an operating loss of $143 million in 2023. 2024 saw a $240.7 million operating loss, with margins at -4.1% through the first seven months. In 2025, the operating improved slightly to -3.1%, yielding a 2.2% operating EBITDA margin, though still below pre-pandemic targets of 8-10% EBITDA. These deficits have prompted cost-optimization efforts, including workforce reductions, while expenses exceeded by $86.5 million in 2022. PeaceHealth, as a tax-exempt nonprofit health system under IRS Section 501(c)(3), is obligated to maintain a financial assistance policy compliant with federal 501(r) requirements, which mandate offering free or discounted care for medically necessary services to eligible low-income patients, publicizing the policy widely, and prohibiting extraordinary collection actions against those eligible without first screening them. In Washington state, where much of its operations are based, hospitals must screen patients for charity care eligibility upon request or during billing, provide care without discrimination based on ability to pay for emergencies, and adhere to state-specific thresholds, such as offering assistance up to 400% of the federal poverty level as per PeaceHealth's policy. The system's policy explicitly states that no patient will be denied emergency or urgent care due to inability to pay, with assistance limited to PeaceHealth-provided services excluding physician fees. In November 2023, PeaceHealth settled an investigation by the Washington Attorney General's office into its charity care practices, agreeing to pay up to $13.4 million in relief to over 15,000 low-income patients across its five hospitals who were billed despite likely eligibility. The settlement addressed failures to adequately notify patients of financial assistance options before pursuing collections or reporting to agencies, resulting in improper from individuals below income thresholds. It included $4.2 million in direct refunds to approximately 4,000 patients who did not apply but met presumptive eligibility criteria, up to $9.2 million in debt forgiveness or forgiveness of collections for others, and a $2 million payment to the state for enforcement costs. PeaceHealth committed to enhanced screening protocols, such as proactive eligibility checks during registration and billing, mandatory notifications prior to collections, and staff training, without admitting wrongdoing. Prior to the settlement, PeaceHealth reported providing $258 million in charity care to 66,338 patients since 2018, with the $4.2 million in refunds representing less than 1.6% of that total. The agreement aligns with broader state of nonprofit hospitals' compliance, similar to a prior case against CHI Franciscan (now part of CommonSpirit) that yielded $42.8 million in relief, highlighting systemic issues in proactive outreach and presumptive eligibility application. No equivalent settlements have been reported for PeaceHealth's or operations as of late 2023.

Recent Financial Strains and Cost-Cutting Measures

PeaceHealth has faced ongoing operating losses amid broader healthcare sector pressures, including rising labor and supply costs that have outpaced reimbursement rates from Medicare, Medicaid, and commercial insurers. For the fiscal year ended June 30, 2023, the system reported a $240.7 million operating loss, equivalent to a -7.3% margin, following a similar $252 million loss the prior year. This improved to a $95.6 million loss (-2.7% margin) for the fiscal year ended June 30, 2024, though the system continued to experience negative cash flows from fiscal 2022 through early fiscal 2025, with a -3.1% operating margin noted in recent assessments. Contributing factors include post-pandemic operational challenges, labor shortages, and elevated drug expenses, which Fitch Ratings cited in revising PeaceHealth's outlook to negative in September 2025. In response, PeaceHealth implemented workforce reductions in May 2025, eliminating approximately 1% of its 16,000 employees—around 160 positions—primarily by closing open roles and cutting caregiver positions, while instituting a freeze on nonclinical hiring through the end of 2025. These measures targeted facilities in Springfield, Oregon, and Vancouver, Washington, as part of efforts to align expenses with revenue amid market uncertainties. Further cuts followed in September 2025, with 18 layoffs in the medical group, predominantly in leadership roles such as vice presidents and executives, framed as a restructuring to address financial pressures. Earlier actions included trimming services and jobs in 2023 to combat chronic losses, alongside declining contracts for 36 full-time travel nurses at facilities like Sacred Heart Medical Center. Despite these steps, some stakeholders, including the Oregon Nurses Association, have argued that the cuts risk exacerbating staffing shortages and delaying patient care, potentially backfiring on operational efficiency. PeaceHealth has pursued process improvements aiming for $200 million in savings, though system-wide profitability remains elusive, with union analyses claiming operating profits at select hospitals like St. Joseph Medical Center ($77.5 million, or 9% margin in 2024) contrasting broader losses.

Achievements and Quality Metrics

Patient Experience and Satisfaction Rankings

PeaceHealth hospitals exhibit varied patient experience ratings based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys administered by the (CMS), which measure aspects such as communication with providers, responsiveness of staff, cleanliness, quietness, pain management, and discharge information. These scores are reported as percentages of patients selecting the most positive response categories ("top-box" scores) and contribute to overall HCAHPS summary star ratings. Across facilities, ratings generally align with or fall slightly below national benchmarks, with some outliers achieving higher recognition through third-party surveys like . For PeaceHealth St. Joseph Medical Center in , the patient experience rating was 3 out of 5 stars based on HCAHPS surveys from October 2023 to September 2024. Key metrics included 85% overall satisfaction (national average: 88%), 85% willingness to recommend the hospital (national: 87%), 80% rating rooms as clean (national: 86%), 71% rating the hospital as quiet at night (national: 82%), 90% positive on doctors' communication (national: 91%), and 91% on nurses' communication (national: 91%). Scores for communication about medicines (74%) and staff responsiveness (80%) were below national averages of 76% and 83%, respectively. PeaceHealth Peace Island Medical Center in , has received national recognition for superior experience, ranking in the top 5% of U.S. healthcare providers based on surveys capturing feedback on communication, wait times, , , , and over at least three consecutive years ending in 2024. This accolade stems from consistent high performance in patient-reported outcomes, though specific HCAHPS star ratings for the facility were not publicly detailed in CMS aggregates for the period. Other PeaceHealth facilities show moderate performance in third-party assessments. PeaceHealth Southwest Medical Center in , received a 65% patient experience rating from Healthgrades, reflecting aggregated feedback on care quality and satisfaction. Similarly, PeaceHealth St. Joseph Medical Center scored 67% on Healthgrades experience metrics. These non-CMS ratings incorporate HCAHPS data alongside other surveys but are not standardized equivalents. A 2023 survey by the Oregon Nurses Association, conducted amid labor disputes, reported 97% of respondents experiencing negative aspects at PeaceHealth facilities in , though this adversarial source—representing union interests—lacks independent verification and contrasts with federal data, potentially reflecting in respondents.
FacilitySourceOverall Patient Experience RatingKey PeriodNotes
St. Joseph Medical CenterUS News (HCAHPS-based)3/5 starsOct 2023–Sep Below average in quietness, medicines communication
Peace Island Medical CenterTop 5% nationally3+ consecutive years to High in communication, respect, wait times
Southwest Medical CenterHealthgrades65%Recent aggregateIncludes safety, outcomes alongside experience
St. Joseph Medical CenterHealthgrades67%Recent aggregateSimilar metrics to Southwest
Overall CMS hospital star ratings, which incorporate HCAHPS as one of seven components, awarded 5 stars to PeaceHealth Peace Harbor Medical Center and Sacred Heart Medical Center at RiverBend in July 2023 evaluations, placing them in the top 10% nationally for combined measures including . However, patient-specific HCAHPS stars were not isolated in these summaries, underscoring variability where broader bolsters ratings despite middling scores in some areas.

Clinical Outcomes and Safety Improvements

PeaceHealth hospitals have demonstrated strong performance in patient safety metrics, with multiple facilities earning top ratings from independent evaluators. In spring 2024, several PeaceHealth medical centers received "A" grades from the Leapfrog Group, which assesses hospitals on up to 31 evidence-based measures of preventable harm, including infections, errors, and safety practices. This recognition continued into spring 2025, when PeaceHealth Southwest Medical Center was awarded an "A" grade for its efforts in reducing medical errors and enhancing safety protocols. Additionally, in 2019, PeaceHealth Peace Harbor Medical Center was designated a Leader in Patient Safety Improvement by the Oregon Patient Safety Commission, highlighting advancements in error prevention and care coordination. Clinical outcomes reflect targeted improvements in key areas such as mortality and readmissions. The Lown Institute's evaluation placed PeaceHealth in the top quartile of U.S. health systems for outcomes, incorporating metrics on in-hospital mortality and readmission rates across its network. Specific facilities have excelled in federal benchmarks; for example, PeaceHealth Medical Center at RiverBend and Peace Harbor Medical Center achieved 5-star overall quality ratings from the (CMS) in 2023, positioning them in the top 10 percent of U.S. s based on measures including timely care, safe practices, and effective treatments. At PeaceHealth Southwest Medical Center, the 30-day readmission rate for patients stood at 18.8 percent in recent CMS data, aligning with national averages, while 30-day mortality was reported at 11.9 percent. Initiatives like lab stewardship have contributed to these gains by optimizing diagnostic processes, reducing unnecessary testing, and improving overall patient outcomes through better and fewer errors. PeaceHealth's system-wide quality framework emphasizes continuous monitoring of clinical processes, with governance structures prioritizing safety and outcome enhancements, as evidenced by sustained high ratings despite operational challenges.

Community Health Initiatives and Recognitions

PeaceHealth conducts triennial Community Health Needs Assessments (CHNAs) for each of its medical centers, as mandated for nonprofit hospitals under the , to identify priority health needs in partnership with local communities. The most recent assessments, covering 2025-2028, were released on May 9, 2025, profiling needs across facilities in , Washington, and , such as access to care, behavioral health, and social determinants like and . These CHNAs serve as the foundation for subsequent Community Health Improvement Plans (CHIPs), which outline measurable strategies developed with community input. The 2022-2025 emphasize addressing , including food insecurity through expanded food pantries, promotion of equitable food resource access, and community-based nutrition programs. initiatives target supportive coordination for patients experiencing upon discharge, alongside investments in community-led solutions like Latinx programs and caregiver resource directories. Equity-focused efforts aim to reduce disparities affecting underserved populations, with strategies encompassing prevention, workforce development, and expanded care options. Community benefit activities include direct grants and charity care; for instance, PeaceHealth St. Joseph Medical Center allocates approximately 10% of its revenue to such efforts in Whatcom County, providing $23 million in free care annually and over $2.5 million in grants to local partners since inception of its Community Collaboration Committee. In November 2024, the system distributed $610,000 in grants to organizations enhancing , safety, and well-being. Broader initiatives extend to environmental , with a dedicated program director appointed in May 2024 to advance eco-friendly practices supporting long-term community health resilience. External recognitions for these initiatives remain limited in , though PeaceHealth's foundations received national awards for excellence in December 2024, facilitating sustained community investments for the third consecutive year. Internal mechanisms, such as the Community Collaboration Committees at sites like Cottage Grove Community Medical Center, evaluate partnership impacts on local health outcomes.

Controversies and Criticisms

Labor Disputes and Union Relations

PeaceHealth has encountered numerous labor disputes with unions representing approximately 55% of its workforce, including nurses, service workers, technicians, laboratory staff, and advanced practice clinicians, primarily centered on wage increases, healthcare benefits, staffing levels, and allegations of unfair bargaining practices. These conflicts have led to strikes, (ULP) charges filed with the (NLRB), and settlements, often amid the organization's reported financial pressures. In October 2023, the Washington State Nurses Association (WSNA) filed a ULP charge against PeaceHealth following statements made by the organization to employees and media during a strike at PeaceHealth Sacred Heart Medical Center, alleging interference with union activities; the charge advanced to a hearing in 2025. Earlier that year, the Oregon Nurses Association (ONA), representing about 90 home care nurses at PeaceHealth Sacred Heart Home Care Services, filed a ULP complaint reported on February 22, 2024, accusing PeaceHealth of refusing to negotiate by canceling a January 23 bargaining session and failing to reschedule, as well as prior threats to discontinue insurance coverage if nurses struck, in violation of the National Labor Relations Act; substantiated claims could result in financial penalties. On February 22, 2024, Oregon Federation of Nurses and Health Professionals (OFNHP) members struck for equity and patient safety, citing staffing shortages and low retention, with nearly 25% of home care nurses departing since their contract expired in April 2023. A significant escalation occurred in 2025 at PeaceHealth St. Joseph Medical Center in , where SEIU Healthcare 1199NW (representing service, technology, and laboratory workers) and the Union of American Physicians and Dentists (UAPD, for advanced practice clinicians) authorized strikes in April after months of stalled negotiations. Approximately 1,000 workers participated in a five-day ULP strike from May 12 to May 17, 2025, protesting low s, reduced benefits, inadequate staffing affecting , and claims of bad-faith ; SEIU sought substantial wage and benefit improvements, while UAPD emphasized sustainable working conditions. PeaceHealth countered that it had proposed 15%-36% wage increases over four years for SEIU members and up to 10% in the first year for UAPD clinicians, asserting these aligned with market rates, and ensured patient care continuity with temporary staff. The strike concluded as scheduled, with operations resuming on May 18. Post-strike negotiations yielded a tentative agreement with SEIU 1199NW in August 2025, ratified by members on August 15, providing 14%-34% wage increases over four years (including a minimum of $24 per hour by the final year), enhanced shift differentials, uninterrupted breaks, violence prevention measures, and stronger union protections for over 900 affected workers. Separate ULP settlements included one in April 2025 with WSNA at PeaceHealth Southwest Medical Center, where the hospital agreed to remedies after calling police on union members during organizing activities, following an NLRB finding of interference with employee . In facilities, SEIU Local 49 reported ongoing tensions as of October 2025, with management proposing annual 2% raises (below cost-of-living adjustments) and 5% healthcare premium hikes, prompting continued updates. Additional NLRB cases, such as petitions for at and Longview sites, reflect persistent organizing efforts amid these disputes.

Ethical and Reproductive Health Policy Ambiguities

PeaceHealth, a Catholic-sponsored , bases its reproductive health policies on the Ethical and Religious Directives for Catholic Health Care Services (ERDs) promulgated by the Conference of Catholic Bishops, which explicitly prohibit direct abortions (Directive 45), direct sterilizations (Directive 53), and the provision or promotion of contraception except in cases of medical necessity unrelated to contraception (Directives 52-53). PeaceHealth's internal policies align with these, stating that the organization "does not participate in direct abortions" and "does not promote contraception, permanent or temporary," though medically indicated exceptions may be permitted to address health conditions. Following the U.S. Supreme Court's 2022 Dobbs v. Jackson Women's Health Organization decision overturning , PeaceHealth affirmed that its practices remain unchanged, as direct abortions are not performed at any facilities. Ambiguities in these policies, particularly around abortion, stem from imprecise terminology in distinguishing "direct" from "indirect" interventions. PeaceHealth permits "the indirect termination of a pregnancy as a result of direct intervention against a maternal pathology to save the life of the mother," but fails to define key terms like "direct/indirect abortion" or "maternal pathology," which can obscure eligibility criteria for life-saving procedures such as treatment for ectopic pregnancies or severe preeclampsia. A 2018 peer-reviewed analysis of Washington state hospital policies, where PeaceHealth operates extensively, found that such vagueness in Catholic-affiliated systems like PeaceHealth contributes to broader confusion, with 70% of reviewed policies lacking clarity on abortion exceptions and only partial transparency on contraception access. Emergency contraception (e.g., Plan B) is offered only for sexual assault victims when medically appropriate, but not routinely, and abortifacient medications like mifepristone (RU-486) are explicitly unavailable, raising questions about compliance with state sexual assault care mandates. Sterilization policies present further interpretive challenges, as ERDs ban procedures intended to render patients infertile but allow removal of diseased organs even if incidentally causing sterility. PeaceHealth's adherence implies restrictions on elective s or vasectomies, yet exceptions for therapeutic reasons (e.g., post-partum hysterectomies for hemorrhage) introduce gray areas in and timing, especially in labor and delivery settings. Critics, including the (ACLU), contend these restrictions—attributed to religious doctrine—limit patient autonomy and access in regions with high Catholic market share, potentially delaying care during mergers with secular providers where prior services like contraception counseling were available. PeaceHealth counters that policies prioritize holistic care while navigating legal requirements, but empirical studies indicate Catholic systems reduce rates by up to 31% post-acquisition compared to non-Catholic peers, highlighting practical impacts of these doctrinal boundaries.

Operational and Retaliation Allegations

In 2020, PeaceHealth faced whistleblower claims from emergency physician Dr. Ming Lin at St. Joseph Medical Center in Bellingham, Washington, who alleged inadequate COVID-19 safety measures, including delays in implementing parking lot testing and temperature screenings for staff and patients. Lin, employed for 17 years, was terminated after posting concerns publicly on Facebook, prompting a lawsuit against PeaceHealth and contractor TeamHealth for wrongful termination and retaliation. The case settled confidentially in January 2025 without admission of liability by PeaceHealth, averting trial; Lin's claims against TeamHealth proceeded to a jury trial scheduled for May 2025. Multiple nurses have alleged a pattern of retaliation for raising operational and staffing issues. Sarah Collins, a nurse at PeaceHealth Southwest Medical Center in , claimed she was denied a promotion in 2018 after reporting missed breaks and fired in 2021 following a union on nurse burnout and concerns. Her lawsuit, Collins v. PeaceHealth (filed 2022), asserts retaliation for health and reports to management and OSHA. Similarly, Marian Weber at Ketchikan Medical Center, , was terminated in August 2021 after filing incident reports on protocols, including the absence of ICU care for a critically ill patient, and voicing dissatisfaction with response measures. These cases, supported by filings, describe a top-down environment discouraging complaints about understaffing and lapses. Certified nursing assistant Clinton Petit at PeaceHealth Sacred Heart Medical Center in , filed suit in July 2022 alleging retaliation for protesting unsafe low staffing levels, including an instance where he stayed home citing inadequate personnel ratios. The Bureau of Labor and Industries (BOLI) found substantial evidence of unlawful retaliation on May 27, 2022, following Petit's complaints to state regulators about operational risks to patients. In Brunelle v. PeaceHealth (filed July 2022, Western District of Washington), professionals Jessica Brunelle and Jonathan Adelstein claimed False Claims Act (FCA) whistleblower retaliation after reporting psychiatrist Dr. Shoemaker's alleged fraudulent billing practices and discriminatory conduct toward patients. Brunelle specifically alleged adverse actions following her internal complaints, which prompted PeaceHealth audits but no resolution of her concerns. The court denied in October 2024, allowing FCA retaliation, , and state law claims to proceed to , while dismissing some against individuals. PeaceHealth has consistently denied retaliatory intent across these suits, asserting compliance with safety standards and internal investigation processes.

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