Hubbry Logo
SwissportSwissportMain
Open search
Swissport
Community hub
Swissport
logo
7 pages, 0 posts
0 subscribers
Be the first to start a discussion here.
Be the first to start a discussion here.
Swissport
Swissport
Swissport
View on Wikipedia
from Wikipedia

Swissport International Ltd. is a Swiss aviation services company providing airport ground handling, lounge hospitality and cargo handling services. Its headquarters are located in Opfikon, Canton of Zürich, Switzerland.

Key Information

In 2022, Swissport handled around 186 million passengers, 4.8 million tonnes of cargo, and over 3 million flights, on behalf of over 850 companies in the aviation sector. With around 57,000 personnel, Swissport operates at 296 locations in 44 countries.[2][3] It provides multiple services to their customers which include passenger services (check-in and gate agents, lounge hospitality), security services, baggage services including ramp handling, fueling, executive aviation and air cargo handling. [4]

History

[edit]

The company was founded in 1996 as Swissair Ground Services International, independent of the former Swissair. In the following years, the company expanded both through organic growth and through various acquisitions.[5] As part of the Swissair financial crisis, Swissport was first purchased by the British private equity firm Candover Investments and later sold in August 2005 to the Spanish construction company Ferrovial.[6] In the meantime, the company had grown through various acquisitions. At the end of 2010, Ferrovial sold Swissport for €654 million to the French private equity firm PAI Partners.[7]

In August 2013, Swissport announced the acquisition of competitor Servisair [8] which bought Handlex in Canada, a part of the group Transat in 2012. In December 2013, the acquisition was approved, subject to conditions by the European Commission.[9]

Over the years, Swissport has been the recipient of several industry awards including Ground Handling Award 2013,[10] Air Cargo Handling Agent of the Year 2014[11] (for the sixth year in succession) and Global Aviation Ground Services Company 2012 (for the twelfth year in succession).[12]

On 31 July 2015, China's HNA Group, the parent company of Hainan Airlines, announced that it would purchase Swissport for $2.81 billion US.[13]

On 7 March 2018, Swissport concluded the acquisition of Aerocare and its subsidiaries Skycare, Carbridge and EasyCart from Archer Capital and the Aerocare management.[14] Swissport now holds 100% of Aerocare, an Aviation Services and Airport Infrastructure Services provider in Australia and New Zealand.

On 8 June 2020, Swissport's Belgian subsidiary declared bankruptcy, which was confirmed by the Belgian commercial courts the following day.[15]

On 25 June 2020, Swissport UK & Ireland announced a 50% reduction in its workforce of 8,500.[16] In November 2020, Swissport USA filed for Chapter 15 bankruptcy.[17]

In December 2020, Swissport had completed its comprehensive financial restructuring that began in August 2020. Ownership of the company has been transferred from the HNA Group to a group of financial investors led by the former senior secured lenders of Swissport.[18] Their total existing debt was reduced by about €1.9 billion.[19]

References

[edit]
[edit]
Revisions and contributorsEdit on WikipediaRead on Wikipedia

Swissport

View on Grokipedia
from Grokipedia
Swissport International AG is a Swiss aviation services company specializing in airport ground handling, passenger services, and solutions, serving as the world's leading independent provider based on and the number of airports operated. Headquartered in near , it was founded in 1996 and has grown into a global operation spanning nearly 300 airports across 47 countries on six continents, with approximately 65,000 employees as of 2025. In 2024, its most recent full fiscal year, Swissport reported revenues of €3.7 billion—an 11% increase from the prior year—while handling services for 247 million passengers and roughly 5 million tons of cargo. The company's origins trace back to its incorporation in Switzerland, where it initially focused on local ground services before expanding internationally through strategic acquisitions and partnerships, establishing a presence in , the , , the , and . Key milestones include achieving operating revenues of €3.13 billion in 2019 with around 45,000 employees, navigating the challenges of the by maintaining operations at 116 cargo warehouses and serving 82 million passengers in 2020 despite the challenges of the , and rebounding strongly thereafter. By 2023, Swissport had handled 232 million passengers and 3.9 million flights, leading to the addition of 5,000 new jobs to meet peak demand in 2024. This growth underscores its resilience and market leadership in a competitive sector. Swissport's service portfolio encompasses comprehensive ground operations such as aircraft fueling, ramp handling, , and baggage services, alongside specialized handling including temperature-controlled for pharmaceuticals—certified under IATA CEIV Pharma and MHRA standards—and lounge hospitality for passengers. Its global network enhances efficiency for airlines and clients, with notable strengths in high-volume hubs and emerging markets, contributing to its reputation for , reliability, and in airport services.

Company Overview

Founding and Headquarters

Swissport was incorporated on August 16, 1996, as Swissair Ground Services International AG in , , through a spin-off of 's ground handling operations to create an independent entity focused on aviation services. This separation allowed the new company to operate autonomously while leveraging the established infrastructure of its parent airline. The initial operations centered on airport ground and passenger services at key Swiss locations, including , , and airports, evolving directly from Swissair's in-house ground handling division, which had provided such services for over 40 years prior to the incorporation. This foundation positioned Swissport to handle essential tasks like baggage management, aircraft turnaround, and passenger assistance exclusively within at launch. Swissport's global headquarters is situated in , in the , at Flughofstrasse 54, adjacent to , where it oversees , strategy, and administrative functions. The facility supports the company's worldwide operations from this central Swiss base. In 2002, following a triggered by Swissair's financial collapse, the company underwent rebranding to Swissport International AG, marking its transition to independent ownership and a new .

Ownership and Leadership

Swissport has been under private ownership since December 2020, controlled by a of investors following a comprehensive financial . The primary stakeholder is Strategic Value Partners, holding a 47% stake, followed by with 15%, and the remainder shared among , , Cross Ocean Partners, King Street Capital, and other entities. This lender-led group assumed control through a debt-for-equity swap valued at approximately €1.9 billion, which included new long-term debt facilities to stabilize the company. The shift to current ownership stemmed from Swissport's previous control by China's , which acquired the company in February 2016 for CHF 2.7 billion (approximately US$2.8 billion). HNA's tenure ended amid severe financial strain from the , which decimated aviation demand and burdened the company with substantial debt. In August 2020, creditors initiated the restructuring process, converting debt to equity and transferring ownership to the investor consortium to avert . Leadership at Swissport is headed by President and CEO Warwick Brady, a South African executive with extensive aviation experience, who has guided the company through post-restructuring recovery and growth initiatives. The executive team includes key roles such as Guillaume Halleux and Chief People Officer Chris Rayner, supporting operational and strategies. The non-executive Board of Directors, chaired by David Siegel, comprises members with deep expertise in , , and global business, including recent appointees Janina Kugel (former executive focused on sustainability), Julian Diaz Gonzalez (infrastructure specialist), and Detlef Trefzger (former CEO). Following the departure of former CFO Jourik Hooghe in April 2025, Craig Cavin serves as interim CFO. Private equity ownership has shaped Swissport's strategic direction, emphasizing through cost-cutting measures implemented during the 2020 and beyond. Simultaneously, the investors have supported ambitious efforts, including a €1.5 billion over five years in eco-friendly technologies and fleet electrification to reduce emissions across . These decisions align with broader industry trends toward resilience and environmental responsibility.

History

Origins and Early Expansion (1996–2002)

Swissport originated as a spin-off from , the former Swiss national airline, amid the broader wave of airline and across in the . Incorporated on August 16, 1996, as Swissair Ground Services International AG, the company was established to operate independently from its parent, focusing on airport ground handling services initially at Swiss hubs including , , and . This separation allowed to streamline its operations by divesting non-core assets, aligning with industry shifts where carriers like and had already privatized and outsourced ancillary services to enhance efficiency. Early growth accelerated through strategic partnerships and contracts. In 1998, Swissport formed the joint venture Swissport-Losch with Germany's Losch Airport Service, securing a pivotal to Lufthansa's regional fleet at , which served as a major entry into the competitive German market. This deal marked Swissport's first significant international breakthrough, emphasizing ramp and passenger services for a leading European carrier. By leveraging such opportunities, the company expanded its footprint, acquiring stakes in operations at key locations like and venturing into markets including the , , and via s. By 2000, Swissport had grown to serve 127 airports across 22 countries, concentrating on ground services for major airlines and achieving revenues exceeding CHF 1 billion with around 17,000 employees. However, the September 11, 2001, attacks exacerbated Swissair's financial woes, leading to the SAir Group's in late 2001. In response, Swissport underwent a in February 2002, acquired by British Candover Partners for CHF 580 million, with management retaining a 12.5% stake under CEO Joseph In Albon. This transaction, valued at an enterprise level including debt, enabled the company's rebranding to Swissport International AG and positioned it for independent global expansion free from its former parent's collapse.

Global Growth and Acquisitions (2003–2015)

During the period from 2003 to 2005, Swissport continued its expansion as an independent entity following its in 2002, focusing on strategic s and acquisitions to bolster its European and presence. In 2003, the company formed the PrivatPort with PrivatAir to handle executive jet services at and acquired a majority stake in Unitpool, a Zurich-based container supplier, enhancing its capabilities. Revenues reached CHF 1.2 billion (approximately €750 million) that year, with around 20,000 employees worldwide. By 2004, Swissport acquired Protectas Ltd., a Swiss-based firm operating in and , and Groundstar Ltd., a ground handling company with 2,000 employees, which strengthened its position in the British market despite challenges like the closure of its loss-making Heathrow . These moves supported operational diversification into services and reinforced ground handling in key European hubs. In October 2005, Spanish infrastructure firm Ferrovial acquired Swissport for €336 million, marking a pivotal ownership change that accelerated international scaling. At the time of acquisition, Swissport reported revenues of CHF 1.3 billion (approximately €836 million) and operated at over 170 airports across 40 countries. Under Ferrovial's stewardship through 2010, the company pursued targeted expansions, including reentering freight handling at Amsterdam's Schiphol Airport in 2005 after divesting underperforming operations at Toulouse and Nice to MAP-Handling. In 2006, Swissport entered the Asian market by acquiring ShinMaywa Ground Services, a Japanese ground handling provider, establishing a foothold in the high-growth Asia-Pacific region. By 2008, Swissport expanded its North American operations through a major contract win in Canada, building on its earlier U.S. presence via the 1999 DynAir acquisition and supporting over 500,000 flights annually across the continent. Revenues grew to CHF 1.896 billion (approximately €1.2 billion) in 2008, reflecting steady organic growth amid global aviation recovery post-9/11. The transition to ' ownership in February 2011, following Ferrovial's sale for €654 million, ushered in an aggressive acquisition-driven strategy that tripled Swissport's size relative to competitors through over 20 deals, primarily in and . PAI emphasized synergies from trends and , enabling Swissport to secure new contracts and integrate operations for cost efficiencies. Key among these was the 2012 acquisition of Flightcare, a major ground handler in and , which expanded Swissport's European footprint and added significant passenger services capacity. In 2013, Swissport acquired Servisair from Derichebourg for €450 million, the world's third-largest ground handler at the time, which doubled its presence in the UK, U.S., and while adding 15,000 employees and boosting annual turnover toward CHF 3 billion. This deal, cleared by the , solidified leadership in ground and cargo services across 200+ airports. Further expansions included a 2013 entry into via operational setups at key airports, enhancing Asian connectivity, and a 2014 minority stake in Aviapartner operations in to tap into regional growth. By 2015, revenues had surged to CHF 3.0 billion (approximately €2.8 billion), up from €1.124 billion in 2010, establishing Swissport as the global leader in independent airport ground and cargo handling.

Ownership Transitions and Recent Developments (2016–present)

In 2016, Swissport was acquired by China's from for CHF 2.7 billion (approximately €2.5 billion or US$2.8 billion), marking a significant ownership transition that facilitated accelerated expansion in the region through enhanced and investments in local operations. The profoundly disrupted Swissport's operations in , causing to plummet by roughly 50% to approximately €1.6 billion from €3.1 billion in 2019, amid a sharp decline in global demand, while the company's total debt burden reached €3.9 billion. This financial strain led to a Chapter 15 filing in the United States in June 2020 to facilitate cross-border restructuring proceedings. As part of the comprehensive agreed in August 2020 and completed in December 2020, ownership shifted from to a of financial investors led by the Group of senior secured creditors through a €1.9 billion debt-for-equity swap, supplemented by a €500 million long-term debt facility and €300 million in additional . This deleveraging strengthened Swissport's balance sheet and positioned it for recovery as rebounded. Following the , Swissport returned to profitability in , driven by a strong recovery in global air traffic that doubled the number of passengers served to 186 million and boosted handling volumes. In July 2025, the company acquired ASC, a UK-based ground and handler serving Heathrow and Gatwick airports, enhancing its capabilities at these key hubs with over 12,000 additional flights handled annually. Swissport marked its 25th anniversary in August 2021, reflecting on its growth from Swiss origins to a global leader despite the ongoing challenges. In July 2025, the company announced a €1.5 billion investment plan over five years to advance eco-friendly technologies, including fleet electrification and adoption across its operations in 28 countries, underscoring its commitment to in ground services. In October 2025, Deutsche AG completed the acquisition of Swissport Losch München GmbH & Co. KG from its partner Losch Airport Service GmbH, assuming full control of ground handling operations at .

Operations and Services

Ground and Passenger Services

Swissport's ground and passenger services form the core of its operations, encompassing a wide range of activities to ensure smooth experiences and efficient turnaround. These services are delivered at over 220 worldwide, supporting more than 500 partners through highly trained staff focused on , , and . In 2024, Swissport assisted 247 million , reflecting robust recovery in global demand. Passenger services include and gate operations, where agents verify travel documents, issue boarding passes, and provide flight information to facilitate seamless processing. Boarding assistance ensures orderly , while lost baggage handling involves tracing, reuniting, and repairing items through dedicated lost and found systems, emphasizing timely and secure resolution. Swissport also offers specialized support for passengers with reduced mobility (PRM) at 157 , utilizing wheelchairs, electric carts, and trained personnel to assist from arrival to boarding, in compliance with international regulations. Additionally, VIP lounges under the Aspire and Swissport brands operate at nearly 100 locations across 20 countries, providing premium amenities like dining, workspaces, and relaxation areas to over 5.9 million customers annually. Ramp handling operations cover essential aircraft ground support, including towing with a fleet of more than 1,040 pushback tractors to position planes safely at gates or runways. Loading and unloading of , , and supplies are managed efficiently using specialized , while de-icing services at 53 airports apply water-glycol mixtures to prevent ice buildup, with optimized recovery processes to minimize environmental impact. Swissport maintains a broader of over 1,000 units, with a commitment to transition 55% to by 2032 for . These activities adhere to IATA standards for and hold ISAGO at the and 17 locations as of , ensuring high protocols across the network.

Cargo Handling and Logistics

Swissport provides comprehensive air services, encompassing handling, storage, and clearance for airlines, forwarders, and shippers worldwide. These operations involve cargo acceptance, , secure warehousing, and end-to-end support to facilitate efficient freight flows at airports. In 2024, Swissport handled over five million tons of across its global network, marking a 6.4% increase from the previous year and reflecting record volumes driven by the surge in demand. This growth underscores the company's role in supporting rapid global supply chains, particularly for time-sensitive shipments. The company operates more than 117 cargo centers equipped with specialized facilities, including 23 certified Swissport Pharma Centers for temperature-controlled storage and handling of pharmaceuticals. These centers ensure compliance with standards like IATA CEIV Pharma, providing real-time tracking and cooling solutions for sensitive goods. Additionally, Swissport has expanded into fulfillment, acquiring capabilities through the purchase of ViaEurope to manage end-to-end parcel processing and distribution. Swissport collaborates with major carriers such as , , and to optimize cargo operations at key hubs. To enhance efficiency, the company integrates automation technologies, including automated guided vehicles (AGVs), as demonstrated in its facility tests and the deployment of AGVs at the new terminal for seamless, error-reduced handling.

Additional Services

Swissport Executive Aviation offers specialized (FBO) services tailored for private and business , including premium ground handling, hangaring, fueling, and VIP passenger support at 52 airports worldwide. These services cater to high-net-worth individuals and corporate clients, providing dedicated facilities for coordination, facilitation, and crew accommodations to ensure seamless operations for private jets. With over 20 years of experience, Swissport has established itself as a trusted partner in executive , emphasizing discretion, efficiency, and 24/7 availability. In fueling operations, Swissport delivers independent into-plane fueling services to airlines and airports, operating at 38 locations across eight countries with a focus on safety, on-time performance, and . The company manages large-scale operations for major carriers like . Swissport has pioneered sustainable initiatives, including fueling the world's first passenger flight with 100% sustainable aviation fuel (SAF) in 2021, and continues to integrate SAF supply chains to reduce carbon emissions in . Swissport's IT solutions, developed under its digital innovation framework, enhance operational efficiency through tools like OneKnowledge, an AI-powered mobile platform for real-time access to operational guidelines, materials, and compliance across multilingual and offline environments. Additional offerings include , a digital verification system for documents integrated into reservation and check-in processes to prevent fines and streamline boarding. The company leverages analytics via partnerships, such as with for unlocking air transport insights and CHAMP's Cargospot-neo for AI-driven cargo management, enabling predictive forecasting and error reduction in ground services. Through the Swissport Academy, the company provides comprehensive training programs for its workforce, delivering targeted development in safety, technical skills, and to over 25,000 employees annually. The academy invests three hours of training per 100 hours worked by operational staff, utilizing digital platforms for scalable learning and immersive simulations. Recent expansions include a partnership with (EHL) launched in September 2025, aimed at training 15,000 frontline employees in passenger service and by summer 2026 to elevate service standards globally.

Global Presence

Network Coverage

Swissport maintains an extensive global operational footprint, serving as the world's largest provider of ground services and handling. As of November 2025, the company operates at nearly 300 across 45 countries on six continents, supporting over 500 airlines with comprehensive solutions. This network enables Swissport to handle approximately 4 million flights annually, facilitating the movement of passengers and cargo on a massive scale. The company's workforce underpins its worldwide presence, employing around 62,000 staff members who are integral to daily operations at these locations. Swissport emphasizes local hiring practices to foster and ensure teams are attuned to regional needs, promoting equal opportunities and unlocking employee potential through inclusive policies. This approach allows for agile, community-embedded service delivery while maintaining high standards across diverse markets. In terms of market leadership, Swissport holds the top position in both ground services and handling by revenue, generating €3.7 billion in 2024—an 11% increase from the previous year. This financial scale reflects its dominant 15% share of the global ground operations market and 12% of the services market, underscoring its pivotal role in the aviation industry. The company's unified digital infrastructure further enhances this leadership, with the global rollout of the oneApp platform completed in June 2024, enabling over 76% of employees (more than 45,000) to access streamlined tools for , safety, and communication across its entire network. Additional digital advancements, such as the Cargospot Neo software for cargo handling and AI-enabled coaching systems, optimize efficiency and innovation in global workflows.

Key Regional Operations

Swissport's core market lies in , where it serves 65 airports across 16 countries, providing ground handling, cargo, and passenger services at major hubs including , , and London Heathrow Airport following the 2025 acquisition of ASC. As the company's home region, forms the foundation of its EMEA operations, which account for 53% of overall business. In the Americas, Swissport maintains a strong footprint with operations at 62 airports in the United States and , highlighted by key facilities at Boston Logan International Airport for cargo and ground services. The company extends its reach through 86 airports in 14 countries across , emphasizing cargo handling via its subsidiary Aviapartner to support regional logistics and airline needs. This region contributes 35% to Swissport's revenue, reflecting its scale in North American hubs and growing Latin American market. The region represents a dynamic area of expansion for Swissport, with over 50 airports served amid growth accelerated during the HNA Group ownership from 2016 to 2020, accounting for approximately 12% of revenue. Recent developments include the 2025 launch of cargo operations at Airport in partnership with Smargo, alongside established presence at eight airports in and , and further growth in and covering 18 airports with new facilities in , , and . In October 2025, Swissport expanded in with new ground handling operations at , supporting Eastar Jet's services. Swissport's operations in the and are emerging as strategic growth areas, with 16 airports served in the , primarily through an expansion to 13 locations in in 2025 to handle increased regional traffic. In , the company operates at 29 airports across six countries, including Johannesburg's , where it manages ground services, lounges, and multiple cargo warehouses to facilitate continental connectivity.

Financial Performance

Swissport was founded in 1996 as a spin-off from , initially focusing on ground handling services with modest operations. By 1997, the company's had reached CHF 420 million (approximately €250 million at the time), reflecting early expansion through and initial contracts at European . Over the subsequent decades, progressed significantly, driven primarily by a series of strategic acquisitions that broadened its geographic footprint and service portfolio. For instance, key deals in the 2000s and early 2010s, such as the acquisition of regional handlers in and , propelled to exceed CHF 1 billion by 2000 and further to €2.99 billion by 2018, culminating in €3.13 billion in 2019—the pre-COVID peak—representing a of around 10% over the period. Profitability metrics demonstrated steady improvement amid this expansion, with EBITDA margins stabilizing in the 8-10% range in the years leading up to 2015, supported by operational efficiencies and scale from acquisitions. Pre-2015 averages hovered around 7-9%, as evidenced by an EBITDA of €81 million on €1.124 billion in revenue during the late under prior ownership. By 2019, operating EBITDA peaked at €272.3 million, roughly flat from the €273.2 million recorded in 2018 but reflecting a 24% increase from €220.1 million in 2017, with margins reaching 9.1%. Debt levels escalated during the ownership period from 2010 to , as leveraged buyouts and acquisition financing increased leverage to support growth initiatives. By , net had risen to approximately €2 billion, contributing to heightened financial pressure and ultimately influencing the sale to for an enterprise value of CHF 2.73 billion (about €2.5 billion). This buildup was typical of private equity strategies, with financing for the HNA transaction alone totaling €1.5 billion in hybrid facilities. Key operational metrics underscored the financial trajectory, particularly in passenger handling, which grew from an estimated base serving tens of millions annually in the early to 224 million passengers by 2015. This expansion aligned with revenue gains, as Swissport's network grew to over 200 airports, handling increased volumes through acquired entities and rising global air traffic. Ownership transitions, such as the shift from to PAI in 2010, briefly referenced here, amplified this scale but also intensified debt dynamics.

Recent Results and Investments (2020–2025)

The caused a severe downturn for Swissport, with revenues falling sharply, decreasing by approximately 50% to around €1.6 billion in 2020 amid widespread shutdowns and travel restrictions that reduced passenger volumes by over 68% from pre-pandemic levels. The company underwent a comprehensive financial completed in December 2020 that included a €1.9 billion debt-for-equity swap to stabilize operations. Swissport's recovery accelerated in subsequent years as air travel rebounded. In 2022, revenues more than doubled from 2021 levels, driven by passenger numbers nearly doubling to 186 million and sustained demand. By 2023, revenues reached approximately €3.4 billion with adjusted EBITDA of €370 million, supported by volume growth in both ground services and handling. In , the company achieved revenues of €3.7 billion, an 11% year-over-year increase, marking a return to pre-pandemic scale with record handling of 247 million passengers and 5 million tons of . As of 2025, Swissport's Irish reported pre-tax profits declining 80% to €2.4 million in 2024, primarily due to elevated wage costs from union-agreed pay increases and operational expenses, despite revenue growth in the broader group. Looking ahead, Swissport announced a €1.5 billion investment program over five years in July 2025 to advance fleet and eco-friendly technologies, including expanding its electric to over 5,000 units by 2030 and integrating solutions at key hubs. This initiative aligns with the company's commitment to achieving net-zero emissions by 2050, prioritizing sustainable innovations in operations to reduce carbon footprints across its global network.

Labor Relations and Controversies

Major Disputes and Strikes

In December 2022, approximately 200 Swissport cargo workers at participated in a one-day to unpaid benefit supplements and allegations of retaliation by the company, including interrogations of union supporters. The action was part of a broader national demonstration by airport workers demanding fair wages and safer conditions, though Swissport maintained that it offered competitive compensation and denied any unfair practices. Strikes escalated in 2023 at multiple U.S. locations, highlighting ongoing concerns over workplace and compensation. At , nearly 100 Swissport cargo workers, representing about half the local workforce, walked out for one day in December, citing faulty equipment, extreme temperatures in facilities without adequate protective gear, and insufficient safety training as key hazards. Similarly, in June, dozens of ramp and cabin cleaning workers at staged a 24-hour strike, demanding higher wages—starting around $18.60 per hour—better safety protocols, and an end to retaliatory tactics against those raising concerns about hazardous conditions. These actions involved over 150 employees across the two sites and underscored Swissport's challenges in addressing worker grievances amid union organizing efforts. In the , a labor dispute at in December 2024 centered on cold weather compensation for ramp agents performing de-icing duties. announced planned strikes from December 19 to January 4, affecting potential holiday flights, after Swissport refused a monthly payment of £125 for such work—despite offering it at other airports. The threat was resolved without when Swissport agreed to the de-icing payments, averting disruptions for workers earning a starting of £11.75 per hour. Union negotiations led to significant pay adjustments in 2024, resulting in an 80% drop in profits for Swissport's Irish operations amid rising operational expenses. Earlier, in 2023, a 38% surge in wage costs had contributed to a decline in pre-tax profits to €6.54 million. These agreements, driven by labor demands, highlighted the financial pressures on the company from improved worker compensation. In 2025, labor tensions continued in the UK and . At , over 100 Swissport ground staff, including baggage handlers, went on a 48-hour strike from July 24 to July 26, 2025, in a dispute over pay, working rotas, work-life balance, and health and safety concerns. The action was part of broader unrest at the airport involving multiple providers. In the , a potential strike by aircraft fuelers at Seattle-Tacoma International Airport was averted in May 2025 after Teamsters Local 174 reached a fully recommended agreement with Swissport. Swissport has faced several legal challenges in the United States related to wage and hour violations, particularly in its airport operations. In April 2025, the company reached a $3.1 million settlement with the Attorney General's Office over allegations of labor law breaches at Logan International Airport. The agreement addressed failures to pay overtime wages, maintain accurate payroll records, and provide timely wage payments, impacting approximately 90% of the affected employees through practices such as overtime theft and off-the-clock work requirements. In , a class-action filed in mid-2024 by former employee William Hayes, Jr. against Swissport Cargo Services, L.P. (case no. 24STCV31310, ), alleged failures including unpaid off-the-clock work (e.g., screenings), wage rounding underpayments, and overtime violations, inaccurate wage statements, missed meal and rest breaks, unreimbursed expenses, and late final/sick pay. The complaint highlighted issues in timekeeping and compensation for ground staff in cargo operations. Union retaliation claims emerged prominently in 2023 across multiple U.S. airports, where Swissport faced accusations of interfering with workers' organizing efforts. At in New York, employees alleged they were fired or disciplined for protesting unsafe conditions and attempting to unionize, prompting charges with the (NLRB). Similar complaints arose at Chicago O'Hare and Logan, involving retaliatory actions such as schedule changes and threats against pro-union staff, affecting ramp and cargo handlers seeking representation from unions like the International Association of Machinists (IAM) and (SEIU). These cases underscored tensions in Swissport's resistance to in its U.S. operations. On the regulatory front, a significant ruling by the National Mediation Board (NMB) altered labor for airline service providers like Swissport. In November , the NMB decided in Swissport Cargo Services, 52 NMB 8, that the company and its employees at are not subject to the Railway Labor Act (RLA), as Swissport does not qualify as a " by air." This revoked prior derivative under the RLA, shifting oversight to the NLRA and potentially easing union organizing by removing restrictions on secondary boycotts and jurisdictional disputes for ground service contractors. The decision has broader implications for the aviation industry, facilitating NLRB involvement in labor disputes at non-carrier providers.

References

  1. https://www.swissport.com/en/about-us
  2. https://www.swissport.com/en/legal/imprint
  3. https://www.swissport.com/why-us/brochure
  4. https://www.swissport.com/en/media/files/company-publications/2024-company-report
  5. https://www.swissport.com/en/network
  6. https://www.swissport.com/en/news/current-news/2025/meet-the-faces-behind-swissport-how-five-interns-are-shaping-their-careers-in-[aviation](/page/Aviation)
  7. https://www.swissport.com/en/news/current-news/2025/swissport-continues-strong-growth
  8. https://www.swissport.com/en/about/our-story
  9. https://www.swissport.com/en/news/current-news/2024/swissport-realizes-strong-volume-growth-in-2023-5-000-new-jobs-to-cover-the-2024-summer-peak
  10. https://www.paipartners.com/case-study/swissport/
  11. https://www.swissport.com/en/our-services
  12. https://www.globaldata.com/company-profile/swissport-international-ag/
  13. https://www.swissport.com/en/news/current-news/2021/swissport-celebrates-its-25th-anniversary
  14. https://www.encyclopedia.com/books/politics-and-business-magazines/swissport-international-ltd
  15. https://sr692.com/sair/services/
  16. https://www.zippia.com/swissport-usa-careers-40229/history/
  17. https://www.swissinfo.ch/eng/banking-fintech/swissair-announces-sale-of-swissport/2533652
  18. https://www.spglobal.com/ratings/en/regulatory/article/-/view/sourceId/13086268
  19. https://www.reuters.com/article/business/hnas-swissport-gets-new-owners-with-debt-for-equity-deal-idUSKBN25R0MG/
  20. https://www.swissport.com/en/news/current-news/2020/swissport-completes-financial-restructuring-ownership-transfer-to-group-of-new-shareholders
  21. https://aircargoweek.com/2-8-billion-swissport-sale-to-hna/
  22. https://www.flightglobal.com/air-transport/creditors-to-take-over-swissport-under-debt-for-equity-restructuring/139962.article
  23. https://www.swissport.com/en/about-us/corporate-governance/executive-team
  24. https://www.swissport.com/en/about-us/corporate-governance
  25. https://www.swissport.com/en/news/current-news/2024/swissport-adds-two-new-members-to-the-board-of-directors
  26. https://www.aviationpros.com/ground-support-worldwide/ground-handling/press-release/55142431/swissport-international-ltd-trefzger-joins-board-of-directors-of-swissport-international
  27. https://www.swissport.com/en/news/current-news/2025/jourik-hooghe-to-leave-swissport
  28. https://www.bloomberg.com/profiles/people/24531246-craig-cavin
  29. https://www.swissport.com/en/news/current-news/2025/swissport-leads-global-eco-friendly-technology-and-fleet-electrification-with-around-1.5-billion-investment-over-5-years
  30. https://www.swissport.com/en/about-us/our-story2
  31. https://www.fundinguniverse.com/company-histories/swissport-international-ltd-history/
  32. https://www.jstor.org/stable/23288561
  33. https://www.dfnionline.com/uncategorized/swissair-sells-swissport-division-to-management-buyout-12-02-2002/
  34. https://newsroom.ferrovial.com/en/press-releases/ferrovial-enters-the-airport-handling-business-by-acquiring-swissport-the-worlds-leading-independent-operator/
  35. https://www.aviationpros.com/news/10437786/swissport-strengthens-its-asian-presence-by-acquiring-a-ground-handling-company-in-japan
  36. https://www.traveldailynews.com/regional-news/europe/swissport-international-raises-operating-revenues-8-6-in-2008/
  37. https://www.paipartners.com/mediaitem/pai-partners-agrees-sale-of-swissport-to-hna-group/
  38. http://www.paipartners.com/wp-content/uploads/2016/12/PAI_RA2011_EXE_BD.pdf
  39. https://ec.europa.eu/competition/mergers/cases/decisions/m7021_20131218_20212_3472820_EN.pdf
  40. https://aviator.aero/press/swissport-international-completes-flightcare-acquisition-
  41. https://www.aviationpros.com/ground-support-worldwide/ground-handling/ground-handlers-service-providers/press-release/11326276/swissport-international-ltd-swissport-reports-11-percent-growth-in-revenue-for-2013
  42. https://www.marketscreener.com/quote/stock/DERICHEBOURG-4680/news/Swissport-International-Ltd-completed-the-acquisition-of-Servisair-SAS-from-Derichebourg-38857655/
  43. https://www.joc.com/article/chinas-hna-buys-swissport-worlds-largest-cargo-handler-for-28-billion-5212905
  44. https://www.swissport.com/news/press-release/2021/20210122_swissport_media_release_traffic_figures_2020-v2
  45. https://www.whitecase.com/news/press-release/white-case-advises-swissport-comprehensive-financial-restructuring-and
  46. https://www.swissport.com/en/news/current-news/2023/swissport-doubles-passenger-numbers-in-2022-rome-hub-added-5-000-new-jobs-for-2023-summer-peak
  47. https://www.swissport.com/en/news/current-news/2025/swissport-acquires-asc-strengthening-its-position-in-london
  48. https://www.swissport.com/news/press-release/2021/20210816_swissport-media-release-25yrs-anniversary
  49. https://www.marketscreener.com/quote/stock/DEUTSCHE-LUFT-HANSA-AG-436719/news/Deutsche-Lufthansa-AG-completed-the-acquisition-of-Swissport-Losch-M-nchen-GmbH-Co-KG-from-Losch-Air-ce7d5cdbd180f123/
  50. https://www.swissport.com/en/our-services/airport-ground-operations/passenger-services
  51. https://www.swissport.com/en/our-services/airport-hospitality/lounge-hospitality
  52. https://www.swissport.com/en/solutions/airports
  53. https://www.stattimes.com/air-cargo/swissport-reports-37-billion-revenue-in-2024-handles-record-volumes-1355012
  54. https://www.swissport.com/en/our-services/airport-ground-operations/ramp-handling
  55. https://www.swissport.com/en/sustainability/policy2/certifications-and-memberships
  56. https://www.linkedin.com/posts/swissport_were-proud-to-announce-that-swissport-headquarters-activity-7270346351408828416-m7F2
  57. https://www.swissport.com/en/our-services/air-cargo-services
  58. https://www.swissport.com/news/press-release/2025/20250415_swissport-annual-results-2024
  59. https://www.swissport.com/en/our-services/air-cargo-services/swissport-pharma-centers
  60. https://www.imap.com/ca-en/news/2024/Partnership_ViaEurope_and_Swissport~n
  61. https://aircargoweek.com/swissport-grows-business-in-asia/
  62. https://www.swissport.com/en/news/current-news/2025/swissport-launches-china-operations-with-next-generation-cargo-terminal-at-shanghai-pudong-airport
  63. https://www.swissport.com/en/news/current-news/2022/swissport-launches-test-of-automated-guided-vehicle-in-frankfurt
  64. https://www.swissport.com/en/our-services/airport-hospitality/executive-aviation
  65. https://www.swissport.com/en/our-services/airport-ground-operations/fueling
  66. https://www.swissport.com/news/press-release/2021/swissport-fuels-first-ever-passenger-flight-using-100-sustainable-aviation-fuel-saf
  67. https://www.swissport.com/en/why-us/leading-innovation
  68. https://www.sita.aero/pressroom/news-releases/swissport-and-sita-seek-to-unlock-new-data-insights-to-make-air-travel-easier/
  69. https://www.swissport.com/en/news/current-news/2024/swissport-pioneers-champ-s-cargospot-neo
  70. https://www.swissport.com/en/sustainability/people2/training-and-career-development
  71. https://www.swissport.com/en/news/current-news/2025/swissport-and-1-hospitality-management-university-ehl-roll-out-world-class-customer-training-for-employees
  72. https://www.swissport.com/en/sustainability/people2/fair-working-conditions
  73. https://www.swissport.com/en/network/europe2
  74. https://www.swissport.com/en/network/us-and-canada
  75. https://www.swissport.com/en/network/north-america/united-states/bos
  76. https://www.swissport.com/en/network/latin-america-caribbean
  77. https://payloadasia.com/2025/10/swissport-launches-china-operations-next-generation-cargo-terminal-shanghai-pudong-airport/
  78. https://www.swissport.com/en/network/asia2
  79. https://www.swissport.com/news/press-release/2025/202511030_swissport_mediarelease_swissport-expands-in-japan-with-new-operations-at-new-chitose-airport
  80. https://www.swissport.com/en/network/middle-east2
  81. https://www.swissport.com/en/network/africa2
  82. https://www.swissport.com/en/network/africa/south-africa/jnb
  83. https://www.swissport.com/news/press-release/2020/20200429_2019_financial_results
  84. https://newsroom.ferrovial.com/en/press-releases/ferrovial-concludes-the-sale-of-swissport-to-pai-partners-a-private-equity-firm/
  85. https://www.swissport.com/en/news/current-news/2019/swissport-increases-its-ebitda-result-for-2018-to-273-million-euros
  86. https://www.swissport.com/en/news/current-news/2020/swissport-achieves-a-solid-2019-result
  87. https://www.globalcapital.com/article/28mxzcgccvtnnx1zy41s0/levfin-leveraged-loans/swissport-removes-dollar-tranche-in-lbo-debt-package
  88. https://www.fasken.com/en/experience/2017/09/hna-group-acquires-swissport-from-pai-partners-and-completes-1%2C-d-%2C5-billion-debt-financing
  89. https://www.reuters.com/article/markets/bankers-ready-debt-as-pe-firms-pursue-swissport-sale-idUSL5N21Z4N1/
  90. https://www.swissport.com/en/news/current-news/2020/swissport-agrees-comprehensive-restructuring
  91. https://www.businesspost.ie/companies/swissport-ireland-profits-plunge-amid-pay-hikes-and-rising-costs/
  92. https://www.seiu32bj.org/press-release/swissport-cargo-workers-newark-airport-strike/
  93. https://www.newsweek.com/airport-workers-strike-newark-seiu-union-1765552
  94. https://www.denverpost.com/2023/12/11/strike-denver-international-airport-swissport-cargo-workers/
  95. https://documentedny.com/2023/06/22/swissport-laguardia-airport-workers-announce-strike/
  96. https://www.seiu32bj.org/press-release/citing-unfair-labor-practices-laguardia-airport-workers-go-on-strike/
  97. https://www.bbc.com/news/articles/c93gkzl49edo
  98. https://www.unitetheunion.org/news-events/news/2024/december/strikes-off-at-leeds-bradford-airport-as-unite-secures-pay-increase-for-ramp-agents
  99. https://www.independent.ie/business/irish/profits-at-swissports-irish-arm-plunge-as-wage-costs-surge-38pc/a1425559606.html
  100. https://www.bbc.com/news/articles/ce37gzgnd5lo
  101. https://www.unitetheunion.org/news-events/news/2025/july/unite-sets-glasgow-airport-summer-strike-action
  102. https://teamsters174.net/strike-averted-at-swissport-as-teamsters-reach-fully-recommended-offer/
  103. https://www.mass.gov/news/ag-campbell-cites-swissport-over-3-million-for-violating-logan-airport-workers-rights
  104. https://aviationweek.com/air-transport/safety-ops-regulation/swissport-settles-suit-over-alleged-boston-logan-pay
  105. https://www.bamlawca.com/california-labor-laws/did-swissport-cargo-services-violate-california-wage-laws
  106. https://documentedny.com/2023/02/10/laguardia-airport-workers-swissport-protest/
  107. https://www.theguardian.com/world/2023/feb/23/swissport-usa-new-york-unsafe-unsanitary-conditions-unionize
  108. https://nmb.gov/NMB_Application/wp-content/uploads/2024/11/52-NMB-8-Swissport.pdf
  109. https://www.morganlewis.com/pubs/2024/12/national-mediation-board-revokes-jurisdiction-over-airline-service-providers-nlrb-likely-to-fill-the-vacuum
Add your contribution
Related Hubs
User Avatar
No comments yet.