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Centrelink
The Centrelink Master Program, or more commonly known as Centrelink, is a Services Australia master program of the Australian Government. It delivers a range of government payments and services for retirees, the unemployed, families, carers, parents, people with disabilities, Indigenous Australians, students, apprentices and people from diverse cultural and linguistic backgrounds, and provides services at times of major change. The majority of Centrelink's services are the disbursement of social security payments.
Centrelink commenced initially as a government agency of the Department of Social Security under the trading name of the Commonwealth Services Delivery Agency in early 1997. Following the passage of the Commonwealth Services Delivery Agency Act 1997, the Centrelink brand name came into effect in late 1997. Offices were established nationally to manage services to people in need of social security payments.
In 1998, the government established the Centrepay payment system to allow recipients of Centrelink welfare payments to authorise automatic deductions from their welfare payments to pay for regular expenses.
On 1 July 2011, Centrelink, together with Medicare Australia, was integrated into the Department of Human Services as a result of the Human Services Act, 2011 (Cth), with the department retaining the brand name as part of its set of master programs.
In 2016, Concentrix, a business services company and subsidiary of U.S.-based SYNNEX Corporation, was one of the companies awarded a contract to operate call centres for Centrelink.
Another company awarded a call centre operating contract by Centrelink is Stellar, a subsidiary of the Nevada-registered U.S. company Stellar LLC.
Following the re-election of the Morrison Federal government in May 2019, the Department of Human Services was renamed Services Australia.
In 2016, Centrelink began using a new automated technique (later found to be fatally flawed and unlawful) for reconciling welfare recipients' records against data from the Australian Taxation Office (ATO) in order to allegedly uncover fraud and overpayment, thus facilitating the scrape-back of these alleged debts from clients. In January 2017, it was reported that the scheme was touted to save the government $300m and consideration was also being given to recovery action against Centrelink clients on both the Aged Pension and the Disability Support Pension, which allegedly could have raised A$1 billion in revenue. In a process that had previously seen 20,000 debt recovery letters issued per year, this new automated data-matching technique, with less human oversight, saw that number increase to 169,000 letters during July–December 2016.
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Centrelink
The Centrelink Master Program, or more commonly known as Centrelink, is a Services Australia master program of the Australian Government. It delivers a range of government payments and services for retirees, the unemployed, families, carers, parents, people with disabilities, Indigenous Australians, students, apprentices and people from diverse cultural and linguistic backgrounds, and provides services at times of major change. The majority of Centrelink's services are the disbursement of social security payments.
Centrelink commenced initially as a government agency of the Department of Social Security under the trading name of the Commonwealth Services Delivery Agency in early 1997. Following the passage of the Commonwealth Services Delivery Agency Act 1997, the Centrelink brand name came into effect in late 1997. Offices were established nationally to manage services to people in need of social security payments.
In 1998, the government established the Centrepay payment system to allow recipients of Centrelink welfare payments to authorise automatic deductions from their welfare payments to pay for regular expenses.
On 1 July 2011, Centrelink, together with Medicare Australia, was integrated into the Department of Human Services as a result of the Human Services Act, 2011 (Cth), with the department retaining the brand name as part of its set of master programs.
In 2016, Concentrix, a business services company and subsidiary of U.S.-based SYNNEX Corporation, was one of the companies awarded a contract to operate call centres for Centrelink.
Another company awarded a call centre operating contract by Centrelink is Stellar, a subsidiary of the Nevada-registered U.S. company Stellar LLC.
Following the re-election of the Morrison Federal government in May 2019, the Department of Human Services was renamed Services Australia.
In 2016, Centrelink began using a new automated technique (later found to be fatally flawed and unlawful) for reconciling welfare recipients' records against data from the Australian Taxation Office (ATO) in order to allegedly uncover fraud and overpayment, thus facilitating the scrape-back of these alleged debts from clients. In January 2017, it was reported that the scheme was touted to save the government $300m and consideration was also being given to recovery action against Centrelink clients on both the Aged Pension and the Disability Support Pension, which allegedly could have raised A$1 billion in revenue. In a process that had previously seen 20,000 debt recovery letters issued per year, this new automated data-matching technique, with less human oversight, saw that number increase to 169,000 letters during July–December 2016.
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