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Interactive Investor Services Limited, trading as interactive investor, is a subscription-based online investment service in the United Kingdom, founded in 1995 by the entrepreneur Sherry Coutu. It provides financial information and investment tools. It is the UK's biggest flat-fee investment platform,[2] with (as of 2022) £59 billion of assets under administration and over 400,000 customers.[3] The company is based in Manchester, with offices in London and Leeds.[4] Since 2022, it has been a subsidiary of UK-based investment company Aberdeen.

Key Information

History

[edit]

Interactive Investor International was founded in 1994 by Sherry Coutu and funded by angel investors Richard Caruso and John Cooper, as well as the venture capital company, Arts Alliance.

In 1995, Coutu hired Tomas Carruthers from ESI to bring trading capability and equities to supplement the company's fund-management information. Initially launched to provide front-end research to the investment community, it also served as a platform for investors to communicate through discussion boards. The name was changed to Interactive Investor following the company's withdrawal from the South African and Asian markets. Coutu was CEO and Chairman until just before the company's flotation, when Carruthers was named as CEO and Coutu remained Chairman.

The company has grown to become the UK's second-largest retail investment platform, with more than 300,000 customers and more than 7.4 million unique users per annum.[citation needed]

It was floated on the London Stock Exchange in February 2000, gaining a first-day valuation of £550m.[5] The company was unprofitable that year,[6] and by July 2001 its share price had fallen below 25 pence after reaching 415p in March 2000, during the dot-com bubble.[7] Later in 2001, Australian financial services group AMP[8] bought Interactive Investor for a little over £50m, and its investment platform was merged into AMP's Ample brand.[9]

Tomás Carruthers, the company's CEO, was retained by AMP, and in 2003, he regained control through a buy-out.[9] Until its purchase in 2022 by Abrdn, interactive investor was a private limited company incorporated in 2003 and majority owned by funds advised by J.C. Flowers & Co, a leading private equity firm.[citation needed] ii first provided a dealing service in 2010, when it joined forces with Halifax Share Dealing, and went on to set up its own dealing function and customer service centre, based in Glasgow, in 2011.

Services and products

[edit]

Through the company's direct-to-customer investing and trading service, investors can manage and trade shares, funds, investment trusts, and bonds via trading accounts, ISAs, and SIPPs. The platform also offers comprehensive (Level 2) market data.

These services are supported by portfolio-tracking tools, investment filters, the Super 60[10] and ACE 40[11] lists of rated investments, a selection of ready-made investment options, and impartial, specialist news and research from a dedicated editorial team.

In January 2020, ii introduced free regular investing[12] and became the first of the big investment platforms to scrap its fee for the service.

Acquisitions

[edit]

Interactive Investor (ii) bought personal finance magazine Moneywise from Reader's Digest in 2004.[13] This was followed by the acquisition of investment magazine Money Observer from Guardian Media Group in 2008.[14] Publication of both titles continued until 2020, when Interactive Investor (ii) decided to focus on its core brand.[15]

The broker joined forces with Motley Fool Share Dealing in 2015, replacing Halifax Share Dealing as the brand's service provider.

In October 2016, ii acquired the European business of TD Direct Investing (branded as TD Waterhouse) from its Canadian parent, Toronto-Dominion Bank. With 300,000 UK customers, TD Direct was at the time larger than ii. The acquisition was completed in June 2017 and was financed by J.C. Flowers & Co, which became the group's majority shareholder.

In October 2018, ii announced a deal to buy Alliance Trust Savings, which was completed in July 2019 and brought together the two largest flat-fee online investment platforms.

In February 2020, ii announced its intention to acquire The Share Centre, an independent retail stockbroker.[16] The acquisition was completed in July 2020.[17]

In March 2021, ii announced the acquisition of the EQi direct-to-customer business from Equiniti Group plc.[18]

Acquisition by Aberdeen

[edit]

Aberdeen Group plc, a British-based financial company formed by the 2017 merger of Standard Life with Aberdeen Asset Management, agreed in December 2021 to acquire ii for £1.49 billion; the sale was completed in May 2022. Richard Wilson would continue to lead the business, which would retain its brand and online infrastructure.[3]

References

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Interactive Investor

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Interactive Investor is a leading British online investment platform that provides retail investors with low-cost, flat-fee access to a broad range of financial products, including shares, funds, investment trusts, ETFs, ISAs, and SIPPs, along with tools for portfolio management and expert analysis. Founded in 1995, it pioneered unbiased financial information and trading services for individual investors in the UK, evolving into the country's number one flat-fee platform with 492,000 customers and £93 billion in assets under administration (as of September 2025). The platform's subscription-based model, starting at £4.99 per month, emphasizes transparency and affordability, distinguishing it from percentage-based fee structures used by competitors, and it offers whole-of-market access to over 40,000 and international investments. In December , Interactive Investor was acquired by abrdn plc (formerly Aberdeen Standard Investments) for £1.49 billion, a deal that integrated it into a larger ecosystem while preserving its operational independence and brand. Under abrdn's ownership since May 2022, the platform has continued to grow, launching features like the ii Community network in October 2024 to foster investor discussions and portfolio comparisons. Interactive Investor has earned numerous awards for its services, including Which? Recommended SIPP Provider in 2025 and Best Online at the ADVFN International Financial Awards in 2023, reflecting its commitment to customer education, sustainability initiatives, and with full FSCS protection. Its growth trajectory includes key acquisitions like the European business of TD Direct Investing, solidifying its position as a major player in the UK's investment market.

Company overview

Background and operations

Interactive Investor was founded in 1995 by Sherry Coutu as an online platform providing research and investment services to the financial community. The company is headquartered in , , with additional offices in and , and is authorised and regulated by the (FCA) under firm reference number 141282. As a subscription-based online service, Interactive Investor offers retail investors access to trading in shares, funds, and other assets, alongside comprehensive information, tools, and educational resources to support informed decision-making. The platform pioneered a flat-fee subscription model in the UK, charging a fixed monthly or annual fee regardless of portfolio size or trading volume, which has positioned it as the country's largest flat-fee platform serving over 500,000 customers. Since May 2022, Interactive Investor has operated as a of abrdn plc, the UK-based global investment company, while maintaining its independent brand and operations.

Ownership and leadership

Interactive Investor is a wholly owned of abrdn plc, having been acquired in a transaction completed in May 2022 for £1.49 billion. This marked a significant shift in ownership from control, where JC Flowers held majority stake from 2017 until the sale to abrdn. Under abrdn's institutional ownership, Interactive Investor operates as a distinct entity while benefiting from the parent's resources and regulatory framework, both maintaining individual (FSCS) protection. Leadership at Interactive Investor is headed by CEO Richard Wilson, who has held the position since 2017 and oversees the management of approximately £85 billion in customer investments. The includes non-executive Chair Catherine Bradley CBE, who chairs the and brings extensive experience in finance and ; Deborah Byard, with expertise in finance; Siobhan Boylan, the ; Tracey Hahn, abrdn's Chief People Officer and Chair of the Remuneration Committee; and Noel Butwell, CEO of abrdn's Adviser Platform. This composition reflects abrdn's strategic oversight, with representatives from the parent company ensuring alignment on key decisions. The transition to abrdn ownership has integrated Interactive Investor into the parent's personal investing initiatives, enhancing its customer-focused strategy through access to abrdn's global investment expertise and shared vision for accessible services. This structure supports post-2022 stability, allowing Interactive Investor to retain its subscription-based model while leveraging abrdn's broader ecosystem for growth and innovation.

History

Founding and early years (1995–2003)

Interactive Investor was launched in August 1995 by entrepreneur Coutu as one of the United Kingdom's pioneering investment platforms, initially focusing on delivering accessible financial and tools for retail investors. The platform emerged during the dot-com boom, capitalizing on rising internet adoption to offer real-time , quotes, and discussion forums that democratized investment information previously dominated by institutional players. This early emphasis on user-friendly digital tools positioned Interactive Investor as a trailblazer in the nascent brokerage sector, attracting a growing base of individual investors seeking independence from traditional advisors. The company's rapid ascent culminated in an (IPO) on the London in February 2000, where shares debuted at 150p and closed at 335p, achieving a market valuation of £550 million on the first day of trading. Coutu, holding a 15% stake, saw her personal wealth surge significantly from the flotation, reflecting the era's optimism around internet-based . However, the post-IPO period brought challenges as the burst, leading to a sharp decline in share value and operational pressures from the broader market downturn in equities and technology stocks. In July 2001, Australian giant AMP acquired Interactive Investor for approximately £52 million, integrating its platform into AMP's broader offerings amid efforts to consolidate online investment services during the economic slump. The acquisition provided stability but highlighted the volatility of the early online investment market, with AMP retaining CEO Tomas Carruthers to lead ongoing operations. By 2003, Carruthers spearheaded a from AMP, supported by U.S. JC Flowers, which acquired a majority stake to facilitate the transition and refocus the on core digital services. This move marked a pivotal shift, allowing Interactive Investor to regain independence after years of turbulence and setting the foundation for future stability in the evolving online retail landscape.

Expansion phase (2004–2016)

Following the 2003 led by CEO Tomas Carruthers, backed by JC Flowers, Interactive Investor stabilized its operations and shifted focus toward enhancing its online platform to better serve retail investors. Under Carruthers' leadership, which extended until 2012, the company invested in improving user interfaces, expanding research tools, and bolstering discussion forums to foster among investors. A key strategy during this period was diversification through media acquisitions to enrich content offerings. In 2004, Interactive Investor acquired the personal finance magazine Moneywise from Reader's Digest, integrating its editorial resources to provide subscribers with in-depth articles on budgeting, savings, and investment strategies. This was followed in 2008 by the purchase of Money Observer from , which added specialized coverage of investment funds, market analysis, and long-term wealth-building advice, helping to position the platform as a comprehensive resource beyond mere trading. The expansion faced notable challenges, particularly from evolving regulations and intensifying competition in the UK retail investment sector. The Retail Distribution Review (RDR), implemented in 2012 by the , prohibited commission-based advice and mandated greater fee transparency, prompting Interactive Investor to transition to a flat-fee pricing model that year to align with the changes and attract cost-conscious direct investors. This adaptation helped mitigate the impact of reduced intermediary reliance but required operational adjustments amid competition from larger platforms like . Organically, the platform experienced steady growth in its user base, driven by enhancements to core trading functionalities for shares and funds, including streamlined online execution and real-time integration. By , assets under administration had reached approximately £3.5 billion, reflecting broader adoption among self-directed investors seeking accessible entry points into equities and collective investments. Entering 2017, Interactive Investor held a solid mid-tier market position in the UK investment platform landscape, with a customer base of approximately 100,000 and a reputation for unbiased content, though it trailed industry leaders in scale prior to subsequent consolidations.

JC Flowers ownership (2017–2021)

In 2017, J.C. Flowers & Co., the majority shareholder, provided financing for the acquisition of TD Direct Investing, the European direct investing arm of TD Bank Group. The deal, announced in late 2016 and completed in June 2017, merged the two platforms to form the UK's second-largest online broker at the time, with over 300,000 customer relationships and £21 billion in assets under administration (AUA). Prior to this transaction, Interactive Investor had approximately 100,000 customers, highlighting the immediate scale boost from the acquisition. This private equity investment marked a pivotal turnaround phase, focusing on consolidation and operational efficiencies to position the company for growth in the competitive direct-to-consumer investment market. Under J.C. Flowers' ownership, Interactive Investor refined its pricing strategy by emphasizing a flat-fee subscription model designed to appeal to mass-market investors through predictable, low-cost access to trading and investment services. In April 2019, the company introduced a "Netflix-style" monthly subscription structure, offering tiered plans starting at £9.99 per month for basic access, which replaced quarterly fees and included unlimited trades to reduce barriers for smaller investors. This shift built on existing flat-fee principles but enhanced affordability, positioning Interactive Investor as a leader in transparent, value-driven pricing amid rising competition from percentage-based platforms. The period saw aggressive expansion through targeted acquisitions of complementary platforms, accelerating customer and asset growth. In July 2019, Interactive Investor acquired Alliance Trust Savings, adding approximately 100,000 customers and increasing AUA to £36 billion, while integrating the platforms with minimal disruption to emphasize shared flat-fee benefits. This was followed by the February 2020 purchase of The Share Centre, which brought in over 300,000 accounts and boosted AUA beyond £30 billion at the time of announcement. In March 2021, the company acquired the direct-to-consumer customer book from (EQi), expected to expand the platform to over 400,000 customers and circa £50 billion in AUA, further solidifying its scale in the UK market. These deals, totaling migrations of hundreds of thousands of accounts, demonstrated effective integration strategies under J.C. Flowers' guidance. By 2021, these initiatives had driven significant growth, with the customer base expanding from around 100,000 in 2017 to over 400,000, and AUA reaching approximately £50 billion, reflecting both organic inflows and acquisition-driven gains. Profitability improved markedly through cost synergies from platform mergers and the subscription model's recurring revenue, transforming Interactive Investor into a market leader in the flat-fee segment with enhanced operational efficiencies. This buildup prepared the company for a potential exit, culminating in strengthened financials and competitive positioning by the end of J.C. Flowers' ownership in late 2021.

abrdn acquisition and recent developments (2022–present)

In December 2021, abrdn announced its agreement to acquire Interactive Investor from JC Flowers & Co. and the company's management for £1.49 billion in cash, marking a strategic move to bolster its personal investing capabilities. The deal, approved by abrdn shareholders in March 2022, was completed on May 30, 2022, subject to regulatory approvals, positioning Interactive Investor as a standalone entity within abrdn's Personal division. Following the acquisition, Interactive Investor was integrated into abrdn's ecosystem to expand customer reach and enhance the distribution of abrdn's investment funds through the platform's established user base, while maintaining operational independence under its existing leadership. This synergy aimed to leverage Interactive Investor's subscription model to drive sustainable growth in abrdn's wealth management offerings, including improved access to diversified fund options. Post-acquisition innovations built on prior initiatives, such as the January 2020 launch of free regular investing, which eliminated trading fees for monthly investments to encourage consistent saving and has continued to support long-term customer engagement under abrdn ownership. Sustainability efforts were amplified, with Interactive Investor enhancing its ii ACE 40 rated list of sustainable investments—originally introduced in 2019—to align with abrdn's broader environmental, social, and governance (ESG) priorities, providing curated options for eco-conscious investors amid growing demand. The period from 2022 to 2023 presented challenges due to heightened market volatility and persistent , which pressured returns and prompted Interactive Investor to guide clients toward resilient strategies like diversified portfolios during economic uncertainty. Regulatory developments, including the Financial Conduct Authority's Consumer Duty rules effective 2023, required platforms to prioritize and customer outcomes, leading Interactive Investor to restrict access to underperforming funds that failed to meet these standards. By 2024 and into 2025, amid economic recovery and stabilizing , Interactive Investor sustained growth, with a brief note on expanding its customer base contributing to abrdn's overall inflows. In October 2024, Interactive Investor launched the ii Community, a network for investor discussions and portfolio comparisons. The platform continued to grow, reaching over 500,000 customers and £85 billion in assets under administration as of 2025, and earned the Which? Recommended Provider award in June 2025. The focus shifted to digital enhancements, including app updates for faster trading and smoother user interfaces, to improve and support ongoing platform evolution.

Services and products

Investment platforms and accounts

Interactive Investor provides a range of tax-efficient and flexible account types designed for retail investors to build and manage portfolios. These include Stocks & Shares ISAs, which allow annual contributions up to £20,000 for tax-free growth on investments such as shares and funds; Lifetime ISAs, offering up to £4,000 per year with a 25% bonus for first-time purchases or savings; Junior ISAs for children under 18, with a £9,000 annual limit to support long-term tax-efficient saving; Self-Invested Personal Pensions (SIPPs), enabling contributions with tax relief and access from age 55 for ; and General Accounts (also known as Trading Accounts), which have no contribution limits and allow unrestricted investing without tax wrappers. The platform supports extensive trading capabilities, granting access to over 40,000 and international options across 17 global exchanges and nine currencies, encompassing shares, funds, trusts, and exchange-traded funds (ETFs). Investors can execute trades in these assets, including over 1,000 low-cost ETFs and more than 300 trusts, facilitating diversified portfolios for self-directed strategies. Fees follow a flat monthly subscription model (as of November 2025), with tiers ranging from £4.99 to £29.99 per month depending on the plan, account type, and add-ons—for instance, £4.99 for ISAs or Trading Accounts up to £50,000 ( Essentials), escalating to £11.99 for unlimited values (), while start at £5.99 ( Essentials) up to £12.99 ( Builder), and combined ISA/Trading + SIPP options range from £9.99 up to £21.99, with Super + SIPP at £29.99. Trading incurs a £3.99 commission per or share, fund, or transaction, but regular investments of £25 or more per month have been commission-free since 2020, promoting consistent saving without percentage-based platform charges. In November 2025, ii launched Managed Portfolios for SIPPs, offering diversified, professionally managed investment options for retirement savings. Key platform features enhance usability for active management, including a available on and Android that supports real-time trading across global markets, portfolio overviews with performance tracking, watchlist creation, and order management tools such as viewing pending trades or setting up regular investments. These elements, combined with secure biometric login and access to market news, cater to DIY retail investors pursuing low-cost, self-directed investment approaches.

Research tools and rated lists

Interactive Investor provides a suite of research offerings designed to equip self-directed investors with , feeds, economic insights, and interaction. The platform's Research Hub features Market Buzz, which delivers actionable analytics derived from articles and sentiment, alongside a personalised feed tailored to users' portfolios for real-time updates. Economic insights are supported through Market Trackers, offering summaries of the market, international indices, live prices, and heat maps to contextualise global trends. Additionally, the ii , launched in October 2024, serves as a social platform where investors can discuss , benchmark portfolios against peers, and share ideas via a dedicated app, fostering without providing financial advice. Central to these resources are the rated investment lists, curated to simplify selection amid vast options. The Super 60 list, introduced in 2019, comprises expert-selected funds, shares, investment trusts, and ETFs deemed suitable for core portfolios, with ongoing maintenance outsourced to Morningstar since January 2022 for impartial monitoring. Complementing this, the ACE 40, rebranded in 2020 from an earlier ethical list, represents the UK's inaugural rated compilation of sustainable investments, applying rigorous ESG screening to highlight high-quality options across asset classes like mixed assets and equities. These lists emphasise diversified, long-term holdings and are updated periodically based on performance and qualitative assessments, aiding investors in building balanced portfolios. Sector-specific recommendations, such as Quick-Start Funds for low-cost entry points, further extend this framework. Educational resources form a of the platform's support for informed decision-making, featuring the Learn hub with guides, videos, and podcasts tailored for beginners and advanced users. Investing guides cover foundational topics like portfolio construction and advanced strategies such as rebalancing, delivered in an impartial format to enhance knowledge without personalised recommendations. Webinars, including the Lunchtime Live series hosted by editor-in-chief , provide interactive sessions on market themes where participants can pose questions for live feedback. ii integrates impartial expert content through newsletters and articles, ensuring ongoing access to trusted insights. Practical tools within the Research Hub enable detailed analysis and management. Portfolio trackers allow users to monitor holdings' performance, valuation, and associated news in a customised , with guidance recommending reviews at least every six months to assess diversification. Risk assessors include an attitude-to-risk that evaluates tolerance through scenarios, assigning a score across five levels to inform suitable strategies. Comparison features are facilitated by advanced screeners, which filter investments by criteria like sector, region, or ESG ratings under the Morningstar framework, while a dedicated ISA tool calculates cost differences based on portfolio values to highlight efficiency gains. These elements, powered by partnerships like Morningstar for unbiased and AI-driven Fundamental Insight for trade ideas rated on 20 metrics, underscore ii's commitment to empowering self-directed investors with transparent, in-house developed research.

Acquisitions

Media and content acquisitions

In , Interactive Investor acquired Moneywise, a magazine originally launched in 1990 and previously owned by , integrating it to provide consumer advice on topics such as budgeting, savings, and basic investing. This move allowed the company to leverage the magazine's established readership, which had grown to a circulation of 120,000 copies, for broader educational outreach. Four years later, in 2008, Interactive Investor purchased Money Observer from Guardian News and Media Group, adding a specialist founded in 1979 that focused on in-depth analysis of funds, trusts, pensions, and market trends. The acquisition enhanced the company's research capabilities by incorporating Money Observer's reputation for exposing financial scams and providing expert commentary, complementing Moneywise's more accessible consumer-oriented content. These media acquisitions, occurring during Interactive Investor's expansion phase from 2004 to 2016, facilitated the creation of a proprietary content library through the merger of editorial archives and ongoing publications. They drove subscriber growth by transitioning print audiences to digital formats, with Moneywise's achieving over 1 million monthly page views by 2019, while establishing via in-house teams dedicated to impartial financial guidance. Over the long term, the integrated content from Moneywise and Money Observer formed the foundation for Interactive Investor's research tools, supporting ongoing digital adaptations such as website revamps and expanded online resources to maintain relevance in evolving investor education. The print magazines ceased publication in 2020, with select content migrated to the Interactive Investor platform.

Competitor platform integrations

In 2017, Interactive Investor acquired the European direct investing business of TD Bank Group, known as TD Direct Investing, for approximately £65 million. This deal, completed in June following regulatory approvals from the FCA, ECB, and CSSF, integrated TD Direct Investing's brokerage technology and added significant scale, creating the UK's second-largest broker with over £21 billion in assets under administration and more than 300,000 customers in the combined entity. The acquisition enhanced Interactive Investor's trading capabilities across 32 countries and nine currencies, while committing to migrate all TD customers to its unified platform later that year to streamline operations and improve research tools. The 2019 acquisition of Alliance Trust Savings from Alliance Trust plc for £40 million further consolidated Interactive Investor's position in low-cost investment accounts. Completed in , it brought expertise in Individual Savings Accounts (ISAs) and Self-Invested Personal Pensions (SIPPs), along with £16 billion in assets under administration and over 105,000 customer accounts, resulting in a combined platform with £36 billion in assets and around 400,000 customers (as of July 2019). This move allowed Interactive Investor to divest the advisory and partnership segments of Alliance Trust Savings to Embark Group shortly after, focusing on operations and unifying customer accounts under its flat-fee model to reduce costs and enhance service efficiency. In 2020, Interactive Investor completed the £62 million acquisition of Share plc, the parent of The Share Centre, in July after shareholder and regulatory approvals. This integration of a fellow flat-fee competitor added about £5 billion in assets and roughly 275,000 customer accounts, bolstering the enlarged group's assets to approximately £36 billion (as of July 2020) and reinforcing its advocacy for transparent pricing. Customers from The Share Centre were progressively migrated to Interactive Investor's platform between February and November 2021, enabling access to expanded investment options across 17 global markets and unifying technology to support faster innovation in a competitive landscape. The 2021 purchase of the customer book from Equiniti's EQi platform for £48.5 million, finalized in June, added self-directed investment services and additional platform technology to Interactive Investor's offerings. Valued for its retail investor base of around 50,000 accounts and £5 billion in assets, the deal focused on EQi's non-advised, self-directed clients to align with Interactive Investor's core model, while enhancing backend systems for better account management. This acquisition marked the culmination of a series of consolidations under JC Flowers' ownership, which briefly referenced funding support for strategic growth. These integrations collectively drove customer migration to a single, unified technology platform, reducing operational redundancies and improving through shared research and trading tools. By , the efforts had elevated Interactive Investor to the leading flat-fee provider in the UK, capturing greater in the direct-to-consumer segment with over 400,000 active customers and positioning it as a scaled challenger against larger rivals. No further major platform acquisitions have occurred since under abrdn's ownership (as of November 2025).

Financial performance and customer base

Key financial metrics

Interactive Investor reported adjusted net operating revenue of £278 million in 2024, representing a 3% decline from £287 million in 2023, though excluding the impact of the abrdn Capital sale, revenue grew by 7% year-over-year, primarily driven by recurring subscription fees. This marked significant expansion from £133 million in revenue for the year ended , up from £90 million in , reflecting the platform's shift toward flat-fee subscription models that enhanced revenue stability amid market volatility. The company achieved adjusted operating profit of £116 million in 2024, a 2% increase from £114 million in 2023, underscoring improved operational efficiency post the 2022 acquisition by abrdn, which integrated synergies and cost controls. Pre-tax profit figures were not separately disclosed for , but overall group pre-tax profit reached £251 million in 2024, benefiting from Interactive Investor's contributions. The cost-to-income ratio for the broader personal wealth segment, including Interactive Investor, improved to 58% in 2024 from higher prior levels, supported by revenue growth and following acquisitions. As of 2024, Interactive Investor employed 919 staff, up from 726 the previous year, reflecting expansion in service capabilities and investments. In the first half of 2025, adjusted operating profit rose 25% to £69 million from £55 million in the prior year's corresponding period, indicating sustained profitability amid recovering markets, with management expressing confidence in ongoing growth toward group targets.

Growth in customers and assets

Interactive Investor has experienced significant expansion in its customer base since 2017, growing from over 300,000 customers following the integration of TD Direct Investing to more than 500,000 as of November 2025. This growth reflects a compound annual increase driven by strategic expansions and market positioning. Similarly, assets under administration (AUA) have progressed from £21 billion in 2017 to £85 billion as of November 2025, underscoring the platform's rising scale in the UK investment landscape. Key drivers of this expansion include acquisition integrations, such as the 2020 purchase of The Share Centre, which significantly expanded the customer base. Organic gains have also been fueled by the appeal of its flat-fee pricing model, which provides cost predictability and attracts investors with larger portfolios seeking to avoid percentage-based charges that escalate with asset growth. To support retention, Interactive Investor has implemented strategies like the ii Community platform, launched in 2024, which fosters user engagement through public and private groups for discussing investment strategies and sharing insights. Additionally, the low via flat fees have encouraged sustained participation among new and existing investors by minimizing ongoing costs relative to portfolio size. As of November 2025, Interactive Investor holds the position of the largest flat-fee platform, measured by both customer numbers exceeding 500,000 and AUA of £85 billion.

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