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Questrade is a Canadian online brokerage firm and wealth management firm. It is Canada's largest discount broker.[2]

Key Information

Products and services

[edit]

The company was created by Edward Kholodenko and launched in 1999.[3] As of early 2020, the company was Canada's fastest growing online brokerage firm,[4] and has $30 billion under management, as of December 2024.[5] Questrade has expanded to include robo-advising with its Questwealth Portfolios, which invests in portfolios based on ETFs.[6] In December 2019, Questrade applied for a banking license signalling its intent to offer banking services.[7]

References

[edit]
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Questrade

View on Grokipedia
from Grokipedia
Questrade is a Canadian online discount brokerage and firm founded in 1999 by Edward Kholodenko and headquartered at the Questrade Centre in , , . As Canada's largest independent online brokerage, unaffiliated with major banks, it serves hundreds of thousands of clients through digital platforms offering self-directed trading in , ETFs, options, bonds, mutual funds, and forex, alongside managed portfolios via its Questwealth Portfolios service. The firm manages over $50 billion in assets under administration and emphasizes low-cost investing, including zero-commission ETF purchases and competitive pricing for other trades, while providing tools like advanced trading platforms (Questrade Edge) and a (QuestMobile). Regulated as a member of the Canadian Investment Regulatory Organization (CIRO) and protected by the Canadian Investor Protection Fund (CIPF) up to $1 million per account, Questrade prioritizes client security, privacy, and accessibility for both novice and active investors. In addition to its core brokerage services, the company has expanded into robo-advisory with Questwealth Portfolios, which features low management fees starting at 0.25% and decreasing to 0.20% for balances over $100,000, using diversified, expert-designed portfolios. Questrade has earned recognition as a 14-time winner of the Canada's Best Managed Companies Platinum Club award and was ranked as MoneySense's top online broker in for 2025. In November 2025, Questrade received federal approval from the Office of the Superintendent of Financial Institutions (OSFI) to launch Questbank, a service set to debut in 2026, marking its entry into full-service banking while maintaining its focus on innovative, cost-effective financial solutions for Canadians.

History

Founding and early development

Questrade was founded in 1999 in , , , by Kholodenko, who serves as its president and CEO. The company emerged as a response to the high fees imposed by traditional brokerage firms, with Kholodenko seeking to create an accessible alternative for individual investors frustrated by costly commissions. Drawing from his experience running a textiles distribution business in , where he developed an interest in financial markets through watching coverage, Kholodenko aimed to build a low-cost, online platform to empower retail investors. From its inception, Questrade's initial focus was on providing affordable, self-directed trading to democratize opportunities for everyday Canadians, setting it apart in a market dominated by full-service brokers. The company prioritized electronic access and minimal fees to attract users who were underserved by high-cost traditional services. During its formative years, Questrade encountered significant challenges, including the burst in 2000 and the market disruptions following the September 11, 2001, attacks, which tested its nascent operations. Building robust technology infrastructure proved demanding in the emerging online brokerage landscape, where reliability was paramount. Additionally, establishing trust among early clients was difficult amid skepticism toward digital trading platforms, requiring consistent emphasis on and user-friendly tools. Questrade launched its core services in the early , beginning operations in June 2001 with stock trading at a flat rate of $9.95 per trade to underscore its commitment to affordability. This was soon expanded to include trading via electronic platforms, further enabling low-cost access to diversified investments for self-directed users.

Growth and key milestones

Questrade demonstrated robust expansion in the mid-2000s, building on its initial self-directed brokerage model by diversifying product offerings to attract a broader investor base. The company introduced options trading in 2004, enabling clients to pursue sophisticated strategies beyond basic stock trades. In 2005, it launched forex trading services, further enhancing access to international currency markets and contributing to early client acquisition momentum. In 2008, Questrade acquired eNorthern, expanding its offerings to include mutual funds and strengthening its technology infrastructure. These developments positioned Questrade as an innovative alternative to traditional banks, fostering steady growth amid rising demand for low-cost online investing. By the 2010s, Questrade had achieved significant scale, surpassing 1 million client accounts as it capitalized on the shift toward digital platforms. This period marked the company's emergence as Canada's leading independent online brokerage, with assets under administration climbing steadily. In 2013, Questrade pioneered commission-free purchases of ETFs, a milestone that reduced barriers for passive investors and accelerated account openings. The introduction of Questwealth Portfolios in 2018 provided managed investment options, appealing to those seeking hands-off wealth building and further diversifying revenue streams. Entering the 2020s, Questrade solidified its status as Canada's fastest-growing online brokerage, opening over 200,000 new accounts annually by 2023. Global employee numbers expanded to more than 2,000 that year, supporting enhanced and technological upgrades across its operations. Assets under administration reached $30 billion as of 2023. A pivotal update occurred in February 2025, when Questrade eliminated commissions on and ETFs for self-directed accounts, eliminating ECN fees as well and establishing itself as a pricing leader in a competitive landscape. In 2025, the firm launched real-time fractional share trading for hundreds of and ETFs, including constituents, democratizing access to premium investments. Later that year, in November 2025, regulatory approval was granted for Questbank, a arm set to launch in 2026, expanding Questrade's ecosystem beyond brokerage services. By November 2025, assets under administration had grown to approximately $85 billion. These milestones underscored the company's ongoing commitment to innovation and affordability, driving continued market positioning through 2025.

Company overview

Corporate structure and operations

Questrade Financial Group Inc. operates as a privately held entity, serving as the parent company for its key subsidiaries, including Questrade, Inc., which manages brokerage services, and Questrade Wealth Management Inc., responsible for managed investment portfolios. This structure enables focused operations across self-directed trading and advisory services, with additional subsidiaries like Questrade USA, Inc. supporting U.S.-related activities. The core business model emphasizes low-cost, digital-first investing, zero commissions on purchases and competitive pricing for other trades, while avoiding physical branches to minimize overhead and pass savings to clients. This approach primarily targets Canadian retail investors through online platforms, offering both self-directed accounts for independent trading and managed portfolios for automated wealth building. As of 2025, Questrade serves hundreds of thousands of clients, with over 200,000 new accounts opened annually, managing over $60 billion in assets under administration, with operations divided between self-directed brokerage (emphasizing user control and low fees) and managed investing streams (providing diversified, low-management-fee portfolios). In November 2025, the company received approval from the Office of the Superintendent of Financial Institutions (OSFI) to launch Questbank, a service set to debut in 2026, expanding its offerings into full-service banking. Headquartered at 5700 in , , the company employs a hybrid workforce model that incorporates options to facilitate efficient, technology-driven operations across and select international markets.

Leadership and workforce

Kholodenko founded Questrade in 1999 and has served as its President and since inception, guiding the company's strategic development as a leading discount brokerage focused on accessible, low-cost investing for Canadians. Under his , Questrade has emphasized empowering individual investors through affordable self-directed platforms, challenging traditional high-fee models in the industry. Key executives include Christine Day, who joined as Chief Technology and Information Officer in 2019 and has overseen the growth of the technology team from 8 to over 350 staff across multiple countries as of 2021, enhancing Questrade's digital infrastructure and capabilities. Mary Joyce Empensando serves as , managing a team of 80 to support and for Questrade's brokerage and operations. As of 2023, Questrade employed over 2,000 people globally, cultivating a tech-savvy culture centered on innovation, collaboration, and forward-thinking policies to drive advancements in . In November 2024, the company conducted layoffs affecting an undisclosed number of employees to align its workforce with evolving business priorities. Questrade invests in its employees through professional development programs, including the Learn to Lead initiative, which has trained over 100 leaders using Skills Coach tools since 2021, and company-wide access to for skill-building in areas like technology and leadership.

Products and services

Self-directed brokerage accounts

Questrade provides self-directed brokerage accounts that enable independent investors to build and manage their own portfolios without professional advice. These accounts include non-registered options such as individual cash, margin, joint, corporate, , and accounts, which offer flexibility for short-term or general investing but lack specific tax advantages or contribution limits. Registered accounts encompass the (RRSP), including individual, spousal, locked-in, and related variants like Locked-In Retirement Account (LIRA), Life Income Fund (LIF), and Registered Retirement Income Fund (RRIF), which provide tax-deferred growth on contributions and earnings; eligibility requires a (SIN) and photo ID. The (TFSA) allows tax-free growth and withdrawals for various goals, subject to annual contribution limits set by the government. Additionally, the Registered Education Savings Plan (RESP) supports education funding through tax-deferred growth for individual or family beneficiaries, while corporate accounts cater to business entities with options for margin, cash, or forex trading, requiring extra documentation like articles of incorporation. In these self-directed accounts, investors can trade a diverse range of assets, including Canadian and U.S. , exchange-traded funds (ETFs), options, bonds, mutual funds, forex, and precious metals. Canadian and U.S. are accessible across all account types, such as TFSA, RRSP, and First Home (FHSA), with support for initial public offerings (IPOs). ETFs, which track indexes or sectors, have been available with zero commissions since 2025, enhancing cost efficiency for passive strategies. Options trading covers equity and index contracts, while bonds require a minimum purchase of $5,000; mutual funds incur per-trade fees, and forex involves competitive spreads starting at 0.08 pips, with precious metals traded as or certificates. Fee structures for self-directed trading emphasize transparency and low costs, with $0 commissions on and ETFs, and $0.99 per contract for options to minimize barriers for active investors. Other assets carry variable commissions, such as $9.95 per trade (with potential deferred sales charges on sells) and exchange for currency (ECN) fees on certain U.S. trades that remove ; forex and precious metals rely on spreads rather than fixed commissions. Questrade charges a 1.5% currency conversion fee for conversions between CAD and USD (and vice versa). This fee is included in the total foreign exchange rate applied to the transaction rather than charged separately. As of February 2026, this rate remains 1.5%, with no reported changes since the last official update in November 2023. There is no account opening fee, and maintenance is free. Account management tools include the Dividend Reinvestment Plan (DRIP), which automatically reinvests cash dividends into additional shares or units of the same security at no cost, supporting compounding growth and applicable to most and ETFs in self-directed accounts. If fractional shares are held, the full dividend amount purchases partial shares; otherwise, whole shares are bought with any remainder held as cash. Fractional shares allow investments in portions of high-priced U.S. and ETFs starting at $1, traded commission-free in real-time across all self-directed account types, with proportional dividends and eligibility for DRIP to promote diversification with smaller capital.

Managed investment portfolios

Questwealth Portfolios represent Questrade's automated solution, offering low-fee, ETF-based accounts designed for hands-off investors seeking diversified, professionally managed portfolios. These portfolios are constructed using a selection of exchange-traded funds (ETFs) to provide global diversification across equities, , and other , with management expense ratios () ranging from 0.17% to 0.22% for standard options, emphasizing cost efficiency to maximize long-term returns. Investors complete a brief to match their risk tolerance and goals, resulting in one of five tiered portfolios: Aggressive (100% equities), Growth (80% equities, 20% fixed income), Balanced (60% equities, 40% fixed income), Income (40% equities, 60% fixed income), and Conservative (20% equities, 80% fixed income). In addition to standard portfolios, Questrade provides Socially Responsible Investing (SRI) variants within Questwealth, which incorporate environmental, social, and governance (ESG) criteria by selecting ETFs focused on ethical companies, low-carbon emitters, and cleantech innovators, while maintaining the same five risk-based tiers and MERs of 0.21% to 0.35%. The management process involves active oversight by Questrade's portfolio experts, who employ algorithmic rebalancing to maintain target asset allocations in response to market fluctuations, and tax-loss harvesting in non-registered cash accounts to offset capital gains and reduce tax liabilities. With a low entry barrier of a $250 minimum , these portfolios support automated adjustments aimed at limiting and pursuing returns that outperform passive benchmarks through informed, research-driven interventions. Performance for Questwealth Portfolios is tracked against relevant indices, with historical data showing varied results across risk tiers—for instance, the Aggressive portfolio achieving approximately 187.82% cumulative growth since inception in November 2014 as of October 30, 2025—reflecting the goal of enhanced outcomes via rather than strict indexing. These portfolios integrate seamlessly with Canadian registered accounts such as Tax-Free Savings Accounts (TFSAs) and Registered Retirement Savings Plans (RRSPs), allowing tax-advantaged growth for retirement or other long-term objectives without additional setup complexities. Management fees are tiered at 0.25% for balances under $100,000 and 0.20% for larger amounts, charged quarterly, underscoring the service's focus on affordability and transparency.

Trading platforms and technology

Desktop and advanced trading tools

Questrade Edge Desktop, formerly known as IQ Edge, is a downloadable trading platform designed for active and professional traders, offering robust tools for complex trading strategies on both Windows and . It provides advanced charting capabilities with customizable layouts, technical studies such as , and drawing tools like trend lines to analyze security performance and support trading decisions. Real-time streaming data is available for select exchanges, including equities and options, enabling traders to monitor market movements with automatic quote updates, though access to premium features like Level 1 real-time U.S. data requires a Questrade Plus subscription or Advanced Streaming Market Data Package as of June 2025. The platform supports sophisticated options trading, including single- and multi-leg strategies, with tools like a P&L calculator for assessing risk and reward. Traders can create multiple customizable watchlists to track securities efficiently and access Level 2 quotes, which display detailed information such as bid/ask prices, executed trades, and order sizes for Canadian and U.S. exchanges. Advanced order types are integrated, encompassing algorithmic options like trailing stops, bracket orders, and conditional orders to automate and refine trade execution. Questrade Edge Desktop facilitates integration with third-party tools through the Questrade API, which enables developers to build custom applications for automated trading, account management, and analysis. This API supports connections to vendor platforms for enhanced functionality, such as and research powered by partners like . The platform itself incurs no additional fees beyond standard trading commissions, making it suitable for high-volume active traders seeking professional-grade tools without extra platform costs.

Mobile and web-based access

Questrade provides users with a primary web-based platform known as Questrade Trading, which enables browser-based access for everyday investing activities. This platform supports portfolio tracking by displaying account balances, positions, and performance metrics in real time, allowing users to monitor their investments without additional software. Basic order placement is streamlined through an intuitive interface, where users can execute stock and trades using market or limit orders directly from the dashboard. Complementing the web platform, Questrade offers mobile applications for and Android devices, including QuestMobile for beginners and Edge Mobile for more experienced traders. These apps feature biometric login options, such as or , to enhance and during sign-in. Push notifications alert users to trade executions, account updates, and market events, ensuring timely awareness without constant app monitoring. Simplified charting tools in QuestMobile provide essential visualizations of price movements and trends, making it accessible for users to analyze investments on the go. The platforms emphasize seamless integration across devices, with a responsive that synchronizes account data, watchlists, and orders whether accessed via , tablet, or . This allows users to initiate a on one device and continue monitoring on another without disruption. User adoption reflects strong engagement, with the QuestMobile app garnering over 11,000 reviews on and high ratings on both major app stores, indicating widespread use among Canadian investors for mobile trading.

Regulation and compliance

Regulatory framework

Questrade Inc. operates under the regulatory oversight of the Canadian Investment Regulatory Organization (CIRO), which was formed in 2023 through the merger of the Investment Industry Regulatory Organization of Canada (IIROC) and the Mutual Fund Dealers Association of Canada (MFDA). As a CIRO member firm, Questrade is required to comply with securities laws across Canada, including rules on fair dealing, client suitability, and market integrity to protect investors and ensure the stability of capital markets. This oversight includes regular examinations and enforcement actions to maintain adherence to these standards. In November 2025, Questrade received approval from the Office of the Superintendent of Financial Institutions (OSFI) to operate as a under the name Questbank, subjecting its banking operations to OSFI oversight in addition to CIRO regulation for activities. Questrade is also a member of the Canadian Investor Fund (CIPF), which provides limited for eligible client assets in the event of the firm's . CIPF coverage extends up to $1 million for all general accounts combined (such as cash and margin accounts) and an additional $1 million for registered retirement accounts, with separate limits applying to other account types like RESPs. This applies to securities and cash held in custodial accounts but does not cover losses due to market fluctuations or poor advice. The firm holds registration as an investment dealer in every province and territory of , subjecting its operations—primarily based in —to the jurisdiction of provincial securities commissions, such as the Ontario Securities Commission (OSC). As a CIRO-regulated investment dealer, Questrade must fulfill ongoing reporting obligations, including and transaction records, and undergo periodic audits to verify compliance with regulatory requirements. These measures ensure transparency and in its brokerage activities.

Security measures and past enforcement actions

Questrade employs robust security protocols to safeguard client accounts and data. Two-factor authentication (2FA) is mandatory and can be configured via , email verification, or mobile authenticator applications that generate time-based one-time passwords (TOTP) for added protection during login. Data transmission between client devices and Questrade's servers utilizes 256-bit SSL/TLS encryption to ensure , while account information is stored in encrypted formats meeting or exceeding industry standards. Client funds and securities are fully segregated from the firm's operational assets, as mandated by Canadian regulations, preventing and providing protection against the firm's potential . To address potential incidents, Questrade maintains continuous monitoring through features like last login alerts, which notify clients via or text of access from new devices or locations, enabling prompt detection of anomalies. Clients are advised to review account activity regularly and contact the team immediately upon noticing suspicious behavior. The firm's incident response includes an Online Guarantee, committing to 100% reimbursement of direct losses from unauthorized transactions resulting from a breach in Questrade's systems, subject to clients adhering to recommended practices and reporting within four days. For broader , Questrade supplements the Canadian Investor Protection Fund (CIPF) coverage—up to $1 million per account type per client—with an additional $10 million in private to cover potential shortfalls in the event of firm failure. In terms of past enforcement actions, Questrade has faced regulatory scrutiny, though resolutions emphasized no direct client harm. In 2018, subsidiary Questrade Wealth Management Inc. entered a settlement with the Ontario Securities Commission (OSC), agreeing to a voluntary payment of $2.9 million for failing to identify and mitigate material conflicts of interest in its mutual fund dealer business from 2013 to 2017, including inadequate disclosure and supervision of third-party relationships. Earlier, in 2013, the Investment Industry Regulatory Organization of Canada (IIROC, now CIRO) imposed a $70,000 fine on Questrade plus $10,000 in costs following a settlement over inadequate trading supervision policies from 2009 to 2010, which allowed an individual trader to execute unauthorized discretionary trades in client accounts. Post these actions, Questrade undertook specific remedial measures, including enhanced and updating of compliance policies to address identified deficiencies in and . By 2020, the firm had integrated ongoing compliance programs for staff, focusing on regulatory requirements and , as part of broader efforts to strengthen internal controls and prevent recurrence.

References

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