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Kone Oyj (Finnish pronunciation: [ˈkone]; officially known as KONE and trading as KONE Corporation) is a Finnish multinational elevator engineering company employing over 60,000 personnel across 60 countries worldwide. It was founded in 1910 and is now headquartered in Helsinki, Finland, with its corporate offices located in Espoo. In addition, Kone builds and services moving walkways (referred to by the company as autowalks),[3][4] automatic doors and gates, escalators, and lifts. In the Finnish language, Kone means "machine".

Key Information

Since 1924, Kone has been controlled by the Herlin family. Harald Herlin purchased the company in 1924 and served as its chairman until 1941. Afterward, his son, Heikki H. Herlin, took over his father's post from 1941–1987. In 1954, Pekka Herlin joined Kone and succeeded his father as president in 1964. Since 2003, Antti Herlin, the son of Pekka Herlin, has been its chairman. As of December 2019, Antti Herlin controls 62% of the voting rights and 22% of the shares of the company,[5] which is listed on Nasdaq Helsinki.

History

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1910–1964

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Kone (then known as Osakeyhtiö Kone Aktiebolag) was founded in 1910 as a subsidiary of Gottfr. Strömberg Oy. Strömberg's license to import Graham Brother's elevators was transferred to the new company. Kone sold just a few units before terminating the licensing agreement in 1917. Kone, then a company with only 50 employees, started to make and install its elevators in 1918. Six years later, in 1924, entrepreneur Harald Herlin bought Kone from Strömberg and became the new chairman of the company's board of directors. His son, Heikki H. Herlin, joined the company and was appointed technical director in 1928. His office was located in a former margarine factory on Haapaniemi Street in Helsinki, which Kone had bought and converted into an elevator production facility the previous year. Heikki H. Herlin took over as Kone’s president in 1932. Kone’s first foreign subsidiary, AB Kone Hissar of Sweden, was established in 1957.

After World War II, Kone was called upon by the Finnish government to contribute elevators, electric hoists, and cranes to the war reparations being paid to the Soviet Union. This program forced Kone to expand its capacity, rationalize production processes and learn to meet demanding manufacturing schedules. In the 1950s, Kone introduced its first group controls, automatic doors, and hydraulic elevators. Heikki H. Herlin turned over the president's duties in 1964 to his son, Pekka, who had served as an administrative director since 1958.

1965–1998

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Kone opened an elevator factory in 1966 in Hyvinkää, Finland. The following year Kone was listed on the Helsinki Exchanges and started its international expansion through the acquisition of Sweden's Asea-Graham and its Norwegian and Danish affiliates. Numerous acquisitions followed during the 1970s and 1980s, with only the most significant being listed here. The acquisitions of companies larger and older than Kone itself brought Kone respectability and lifted the company to a position of market prominence. Eventually, Kone further expanded its business scope. The company became one of the world's largest manufacturers of hoists and cranes, as well as a producer of high-tech electronic equipment for hospitals and laboratories.

The former Kone corporate offices in Munkkiniemi, Helsinki

In 1981, Kone entered the American elevator market with the acquisition of New York City-based Armor Elevator Company, which it continued to operate independently as a wholly owned subsidiary.[6] The company acquired Navire Cargo Gear in 1982 and International MacGregor, makers of shipboard cargo access equipment. Wood-handling systems and equipment for pulp and paper mills, hydraulic piping systems, mining equipment, conveyors, and specialized steel components were manufactured at Kone's steel foundry. In 1987, after 60 years as a member of Kone's board of directors and 46 years as its chairman, Heikki H. Herlin retired. Prevented by Finnish law from serving simultaneously as president and board chairman, Pekka Herlin ceded the presidency to Matti Matinpalo, the first non-Herlin to occupy the position in 55 years, and continued as chairman of the board.

Kone sold its shipboard cargo handling business in 1993, as well as its crane (Konecranes), wood handling, and piping systems businesses in 1994, and finally the steel foundry and electronic medical instruments divisions in 1995. Only its elevators, escalators, and automatic door branches remained. Kone acquired the Montgomery Elevator Company of the U.S. in 1994. Soon afterwards, the Kone Corporation purchased a majority of the outstanding shares of O&K Rolltreppen GmbH of Germany, a supplier of escalators and autowalks. In 1998, the company made a $29 million (US) investment in the construction of an elevator and escalator factory in Kunshan, China.

In 1996, Antti Herlin, the great-grandson of the company's founder, was appointed Kone CEO and deputy chairman of the board of the company that he had now inherited. The company introduced new technology, such as the Kone EcoDisc hoisting machine and the Kone MonoSpace elevator technology concept, in 1996. Kone was one of the first to introduce machine-room-less (MRL) construction in elevators. Kone's MRL designs significantly reduced the size of elevator machinery and its lift mechanism by using permanent-magnet electric motors (PMM). The use of these mechanisms enabled all of the elevator's equipment and its inner workings to be confined to the space above the elevator shaft, known as the hoistway overhead, instead of needing an entire room dedicated to machinery. At the beginning of the 21st Century, due to the apparent benefits of Kone's pioneering elevator systems, rival companies[which?] began competitively marketing machine-room-less elevators of their own.

1999–2021

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Flags at Kone corporate headquarters, built in 2001 in Keilaniemi, Espoo, Finland

Kone's chairman of the board, Pekka Herlin, died on April 4, 2003, after a long illness. Antti Herlin was subsequently appointed the new chairman of the board in June 2003. Matti Alahuhta, a former executive vice president at Nokia Corporation, previously serving as the president of Nokia Mobile Phones, was later chosen to fill Herlin's vacant position as the acting president of the Kone Corporation. He has held the position since 2005 and officially became the firm's president and CEO in 2006. In April 2014, Alahuhta stepped down, and Kone's CFO at the time, Henrik Ehrnrooth, was appointed Alahuhta's successor.

In 2000, Kone sold off the American factory in Winfield, KS, to Wittur. This was done despite repeated assurances by Kone management to its employees that the factory was not for sale.

In 2002, Kone acquired Partek, a Finnish industrial engineering company with net sales equal to Kone's. Partek's business areas specialized in container handling, load handling, forest machinery, and tractors. The tractors were manufactured under the Valtra brand. The Kone Materials Handling division thus comprised these Partek business areas.

In 2003, Kone decided to concentrate on Container Handling and Load Handling, and the tractor and forest machine businesses were sold. The Valtra tractor business was sold to AGCO, a worldwide agricultural manufacturer. As the structure of Kone Materials Handling changed significantly, the name Kone Cargotec was introduced in January 2004. Its business areas were Kalmar (container handling) and HIAB (load handling).

At the end of 2004, Kone Cargotec acquired MacGregor, a global marine cargo-flow service provider.

In August 2004, the Kone Board of Directors presented a plan to split the company into two separately listed companies on the Helsinki Stock Exchange in June 2005. One company would comprise Kone's existing elevator, escalator and building door service business and continue to operate under the name Kone Corporation. The other company would comprise Kone Cargotec's business area and operate under the name Cargotec Corporation. The Extraordinary Shareholders' Meeting in December 2004 approved the Demerger Plan. The demerger was completed in June 2005.

In September 2007, it was announced that Kone was proposing to lease several floors of a new riverfront tower to be built on Bass Street Landing, which is part of the Moline Riverfront.[7]

Also in 2007, it was announced that Kone had received part of what was then the largest fine ever handed out by the European Commission for local anti-competitive practices in the elevator and escalator markets in Belgium, Germany, Luxembourg, and the Netherlands relating to the time before mid-2004. The commission stated that it could only prove its case back to 1995, although evidence allegedly suggested that the abuse had started much earlier.[citation needed]) Competitors ThyssenKrupp, Schindler Group, Otis Elevator Co., and Mitsubishi Elevator Europe were also given similar fines.[citation needed] Kone appealed against the size of the fine. In total, the industry received a 992 million fine for cartel activity across Belgium, Germany, Luxembourg, and the Netherlands.[8]

In 2007, Kone announced that it would stop the production of hydraulic elevators, replacing them with the EcoSpace MRL elevators, due to the hydraulic elevators' inefficient energy consumption, contamination concerns regarding the use of hydraulic oil and buried cylinders, and other environmental concerns.[citation needed] Therefore, Kone has become the first major brand elevator company to make only traction elevators.[9]

Alliances and acquisitions

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  • 1981 – Kone enters the United States market by acquiring Armor Elevator Co.
  • 1985 – Kone acquires the Canadian division of Montgomery Elevator.
  • 1989 – Kone acquires full ownership of Elevators Pty Ltd, operating in Australia and New Zealand. Kone had held a 10% stake since 1986.
  • 1994 – Kone's ownership of Montgomery in Canada opens an alliance with Montgomery in the U.S. that led to the full acquisition of Montgomery altogether. After working with Montgomery to produce elevator and escalator products for 5 years, the company was fully integrated into Kone US.
  • 1995 – An alliance was formed as Kone and MacGregor worked together to create elevators for handling passenger traffic on modern cruise ships.
  • 1998 – Kone's alliance was initiated with Toshiba (now divided into Toshiba Elevator And Building Systems Corp.) of Japan.
  • 2001 – Kone and Toshiba signed a historic agreement to exchange shares and extend Toshiba's license to market elevators based on Kone EcoDisc technology.
  • 2002 – Kone acquires the industrial engineering company Partek
  • 2007 – Kone announces they will no longer make hydraulic elevators.
  • 2009 – Kone acquires Fairway Elevator Company in Philadelphia to enter the modernization market in that area.
  • 2011 – Kone builds a new headquarters in the United States with the name of The Kone Centre in Moline, Illinois, the present headquarters is also located there.
  • 2011 – Kone acquires Long Elevator Company, headquartered in Springfield, IL, serving St. Louis, Peoria, Chicago, and NW Indiana.
  • 2013 – Kone acquired its Israeli distributor Isralift.
  • 2014 – Kone acquired the elevator and escalator business of Marryat & Scott (Kenya) Ltd. and Marryats East Africa Limited, its authorized distributors in East and Central Africa.
  • 2017 – Kone acquired the UK elevator company 21st Century Lifts. The business operations were merged with Kone's UK operations a short time later.

Cartel fine

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The European Union (EU) gave a fine of 992 million (US$1.3bn; £666.8m) on four lift and escalator manufacturers for price-fixing between 1995 and 2004. Germany's ThyssenKrupp, US-owned Otis Elevator Company, Kone of Finland, and Swiss firm Schindler were fined for taking part in a market-rigging cartel.[10]

Awards and rankings

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In 2013, Kone was awarded "Good Design" awards for its design offering, functional elevator signalization series, and new elevator car design. This is the third time Kone has received this acknowledgement.[11]

Forbes list of the world's most innovative companies

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In 2014, Kone was ranked 42nd in the world by the business magazine Forbes. This was the fourth consecutive year Kone was recognized in this ranking. Out of all European companies listed in 2014, Kone was ranked sixth, and it was the only elevator and escalator company featured on Forbes' list.[12] In 2018, Kone was 59th on Forbes' list.[12]

2014 Newsweek Green Rankings

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In 2014, Kone was ranked the world's 12th greenest company by the American magazine Newsweek. Released by Newsweek and its research partner corporate Knights Capital, they evaluate the world's largest publicly traded companies using eight metrics that collectively provide a transparent measurement of overall corporate environmental performance. In the list, Kone is the only top 50 company representing the elevator and escalator industry.[13]

Products and trademarks

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Kone UltraRope

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Kone UltraRope in elevator shaft

In June 2013, the company launched a new high-rise elevator technology, called Kone UltraRope, which enables future elevator travel heights of up to one kilometer due to its low weight. The product is light due to its carbon-fiber tape core manufactured in pultrusion by French company Epsilon Composite[14] and a high-friction coating added by Austrian company Faigle Kunststoffe.[14] Because of these qualities, elevator energy consumption in high-rise buildings can be cut significantly.[15] Jeddah Tower in Saudi Arabia (with a height of 1,000 meters) which is planned to open in 2028 will feature Kone UltraRope. The elevator in Jeddah Tower will be a height of 660 meters.[16]

One additional benefit of UltraRope is that it has a higher resonance frequency than steel cable. This reduces the cable's sway in tall buildings and can minimize damage from the cable to itself and the elevator shaft.[16]

Kone EcoDisc motor

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Kone EcoDisc elevator motor
Kone EcoDisc motor

The 'Kone EcoDisc motor', used for hoisting, reduces the amount of energy lost as heat and circulates air through the motor, reducing its temperature. The motor control system and brakes make the elevator ride quieter, and the design frees up space. It is typically installed as an MRL (Machine-Room-Less) motor that is placed at the top of an elevator shaft. The fastest speed that Kone makes the EcoDisc (as an MRL motor) is 3.5 m/s. However, for a faster speed (e.g. 4 m/s), the machine needs to be installed in a machine room.[17]

Kone Access Turnstiles

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The 'Kone Access Turnstiles', used for the fast and efficient movement for the flow of people. These are part of the 'People Flow' technology[18] family by Kone. This system offers the option to utilise the 'Kone Monitoring System', which enables you to monitor and track the turnstiles and elevator systems.

Kone Destination

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Kone Destination allows for a fast and efficient ride from floor to floor in a building. The system uses a touch screen panel/terminal that shows the floor numbers, and when the floor is selected, it calls the nearest elevator to the floor you called and takes you to your floor with minimal to no stops at your door. The system also allows for the turnstiles to work together with the elevators, so when you swipe your access card on the turnstile, it calls the nearest elevator. There is also an app for the elevator system that allows you to call and type in your destination from your mobile device, reducing wait time. This system offers the option to integrate the Kone Monitoring System, which enables you to monitor and track turnstiles and elevator systems.

Elevators

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The Kone MonoSpace for low to mid-rise buildings is the world's first machine-room-less elevator.[17] The Kone EcoSpace elevator is a machine-room-less traction elevator designed for low-rise buildings, ranging from 2 to 4 stories, as an energy-efficient alternative to hydraulic elevators. It can fit in an existing hydraulic elevator hoistway. Maximum speed is 150 feet per minute (0.76 m/s).[17] The Kone MiniSpace elevator, featuring a compact machine room, is often used in high-rise buildings.[17]

Industrial action

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On 7 April 2015, about 300 Kone UK employees took industrial action. The protest was over the company's introduction of tracking devices on vehicles.[19][20]

See also

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References

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Revisions and contributorsEdit on WikipediaRead on Wikipedia
from Grokipedia
KONE Corporation is a Finnish multinational engineering and service company specializing in elevators, escalators, automatic building doors, and related maintenance and modernization solutions.[1][2] Founded in Helsinki in 1910 as a machine repair shop, it has grown into one of the world's leading providers of people-flow technologies, operating in nearly 70 countries with over 60,000 employees and annual sales of approximately €11 billion as of 2024.[3][4] Headquartered in Espoo, Finland, KONE emphasizes innovation in sustainable urban mobility, notably pioneering the first machine-room-less elevator in 1996 with its MonoSpace system and developing technologies like the gearless EcoDisc motor and UltraRope for enhanced efficiency and reduced environmental impact.[1][5] The company serves a diverse clientele including builders, property owners, and facility managers, focusing on digital solutions for seamless people flow in buildings worldwide.[6]

History

Founding and early development (1910–1964)

KONE Corporation originated on October 27, 1910, in Helsinki, Finland, when the machine repair shop Tarmo—established in 1908—was reorganized and renamed KONE, meaning "machine" in Finnish. Initially operating as a subsidiary of Gottfr. Strömberg Oy, the company focused on refurbishing and selling used electric motors while importing elevators from the Swedish firm Graham Brothers. This marked the beginning of KONE's involvement in the elevator sector, starting with modest operations in a converted stable adjacent to Strömberg's factory.[3][7] In 1912, Lorenz Petrell was appointed managing director and transferred Strömberg's elevator activities to KONE, expanding its scope. The company ended its licensing agreement with Graham Brothers in 1918 and produced its first four elevators using proprietary components, installed in Helsinki buildings. Production grew rapidly: four elevators annually by 1919, over 100 by 1924, and one per day by 1928. During World War I, KONE diversified by manufacturing 10 million brass shells for the Russian army, increasing its staff from 10 to 600 employees. In 1924, Harald Herlin acquired the company from Strömberg, achieving independence with Herlin as chairman and principal owner; Petrell continued as president. The firm relocated to a larger facility—a former margarine factory—in 1927 to support expansion into cranes, hoists, and conveyor belts.[3][7][8] Under Herlin family leadership, KONE installed Finland's first escalator in 1930 at the Stockmann department store in Helsinki. Heikki Herlin, Harald's son, became managing director in 1932 and technical director earlier, steering technical advancements. By 1939, the company had produced its 3,000th elevator. Post-World War II, from 1945 to 1952, KONE fulfilled Finnish war reparations to the Soviet Union, delivering 108 elevators, 202 cranes, and 265 hoists, which bolstered its engineering expertise despite economic strain. In the 1950s, innovations included automatic elevator doors, hydraulic lifts, and enhanced control systems. The company opened a vocational school in 1951 to train workers and established a dedicated crane production plant in Hyvinkää in 1943. In 1964, Pekka Herlin, Heikki's son, succeeded as president upon his father's retirement, concluding a phase of family-guided consolidation and foundational growth.[3][7][9]

Expansion and technological advancements (1965–1998)

In 1966, KONE opened a dedicated elevator production facility in Hyvinkää, Finland, to increase manufacturing capacity amid growing demand.[7][10] The following year, the company listed on the Helsinki Stock Exchange, facilitating further capital for expansion.[10] In 1968, KONE acquired ASEA's elevator and escalator operations in Sweden, including subsidiaries in Norway and Denmark, securing market leadership across Northern Europe.[3][7][10] The 1970s marked significant international growth through acquisition. In 1974, KONE purchased Westinghouse Electric's European elevator and escalator businesses, doubling annual revenues to approximately FIM 500 million and gaining specialized high-rise installation expertise while establishing dominance in France and Belgium.[3][7][10] Technological progress supported this expansion: in 1976, KONE inaugurated an elevator testing laboratory in Hyvinkää capable of simulating speeds up to 7 m/s, enhancing reliability and performance validation.[3] In 1977, the company began producing escalators using proprietary designs at its Châteauroux facility in France, reducing dependence on external suppliers.[3] By the 1990s, KONE pursued aggressive globalization to counter competitive pressures. In 1994, it acquired Montgomery Elevator Company, the fourth-largest elevator firm in the United States, bolstering North American operations and service networks.[3] In 1996, KONE obtained full ownership of O&K Rolltreppen in Germany, positioning it as the global leader in escalator supply with annual production exceeding 10,000 units.[3][7][10] Expansion into Asia accelerated with plans for India and the establishment of a greenfield elevator and escalator factory in Kunshan, China, in 1998, targeting rapid urbanization.[3][7][10] Technological innovation intensified late in the period to address lagging efficiency. The landmark 1996 launch of KONE MonoSpace introduced the world's first machine-room-less elevator, powered by the gearless KONE EcoDisc hoisting machine, which eliminated hydraulic components, cut energy consumption by up to 30%, and minimized installation space.[3][7][10] In 1998, KONE opened the Tytyri high-rise testing laboratory in Lohja, Finland, enabling simulations of over 200 meters of travel at speeds up to 17 m/s, critical for skyscraper applications.[3] By that year, the company maintained modernization and service contracts for more than 400,000 elevators worldwide, reflecting integrated expansion in aftermarket services.[7][10]

Globalization, acquisitions, and modern era (1999–present)

In the late 1990s and early 2000s, KONE pursued aggressive globalization by updating its logo in 1999 to enhance international branding and acquiring Partek in 2002, which facilitated expansion into emerging markets including China, India, Russia, and the Middle East.[3] This acquisition, involving a conglomerate larger than KONE itself, underscored the company's strategy to bolster its presence beyond Europe and North America, where it had already established a foothold through prior deals like the 1994 purchase of Montgomery Elevator in the United States. By 2005, KONE underwent a significant restructuring via demerger on June 1, separating its core elevator and escalator operations from the logistics-focused Cargotec Corporation, allowing sharper focus on global people flow solutions.[3] Subsequent years emphasized infrastructure investments and technological advancements to support worldwide growth, such as the 2013 opening of KONE Park in Kunshan, China—a major manufacturing and R&D hub—and the 2015 inauguration of a 235.6-meter test tower there, the tallest of its kind globally at the time, to develop solutions for high-rise urban environments.[3] Strategic acquisitions of regional players further solidified market positions, including the 2015 purchase of Croatian distributor Lift Modus d.o.o., which had been exclusive since 1999, and its Bosnian counterpart to strengthen Southeastern European operations; the 2017 acquisition of UK-based 21st Century Lifts to integrate with domestic activities; and the 2024 acquisition of Capitol Elevator by KONE Americas to expand U.S. service capabilities.[11][12] These moves, combined with organic expansion, grew KONE's workforce to 34,000 by 2010, delivering 60,000 units annually across expanding international markets.[3] The modern era has seen KONE pivot toward service-oriented growth, digital transformation, and sustainability amid urbanization trends, launching innovations like the 2013 UltraRope® for efficient high-rise elevators, the 2016 IBM partnership for IoT-enabled cloud platforms, and the 2019 DX Class elevators with integrated digital connectivity.[3] By 2020, the company set science-based carbon reduction targets for 2030, achieving carbon-neutral manufacturing across units by June 2023—18 months ahead of schedule—and introducing the first carbon-neutral maintenance service, KONE Care™ DX, in 2021.[3] In 2024, KONE unveiled its "Rise" strategy for 2025–2030, emphasizing digital acceleration in services, modernization to tap urban renewal, sustainability leadership, and targeted growth in high-potential regions like Asia, positioning it as a key enabler of global city infrastructure.[13] This evolution reflects KONE's adaptation to demographic shifts and technological demands, maintaining competitiveness in a market dominated by urban density and retrofit needs.[3]

Business Operations

Global presence and market position

KONE Corporation maintains operations in approximately 70 countries, with over 60,000 employees as of December 31, 2024.[1] Headquartered in Espoo, Finland, the company delivers elevator, escalator, and related services globally, focusing on urbanizing regions with high demand for vertical transportation solutions.[14] In the elevators and escalators sector, KONE ranks as one of the top global providers, achieving annual sales of EUR 11.0 billion in 2024.[4] It competes primarily with Otis Worldwide, Schindler Holding, and TK Elevator, holding third place by revenue among major players in 2023 with approximately USD 12.1 billion.[15] KONE's market strength varies by segment and region: it leads in new equipment units in the EMEA region while securing second position in Asia-Pacific, fourth in the Americas, and second overall globally for service contracts.[16] The Asia-Pacific region, particularly China, drives significant revenue due to rapid urbanization and construction activity, though EMEA sales surpassed Asia-Pacific in 2023.[17] This positioning reflects KONE's emphasis on high-rise buildings and modernization services in mature markets like Europe and North America, alongside expansion in emerging economies.[16]

Alliances, acquisitions, and strategic partnerships

KONE has pursued growth through targeted acquisitions, particularly in maintenance and service sectors to bolster regional presence. In 1968, the company acquired the elevator and escalator business of Sweden's Asea, marking its first significant expansion beyond Finland.[10] A pivotal move occurred in 1994 with the purchase of Montgomery Elevator Company, the fourth-largest elevator business in the United States, which facilitated KONE's decisive entry into the North American market and supported subsequent plans for expansion into China.[3] Subsequent acquisitions have focused on enhancing service capabilities in key markets. In 2021, KONE acquired the service and repair business of Ross Elevator Inc. in the United States.[18] That same year, it purchased Detroit Elevator Co., further strengthening its footprint in the Midwest.[19] In 2016, KONE bought the business of City Elevator Company in New York to expand urban service operations.[20] More recently, in September 2024, KONE acquired Capitol Elevator in Sacramento, California, targeting maintenance in the western U.S.[21] In May 2024, it secured the service business of Orbitz Elevators in Australia and the full operations in New Zealand, aiming to deepen market penetration in the Asia-Pacific region.[22] Overall, KONE has completed 28 acquisitions, with four in the past five years, primarily in the U.S. and other mature markets to integrate local expertise.[23] In parallel, KONE has formed strategic partnerships to advance technological integration and sustainability. Its global partner ecosystem includes collaborations with firms such as 2N for access control, Robotise for robotics, iLOQ for digital locking, Systam for security, Gaussian Robotics for cleaning automation, Habitap for resident apps, Grandlund for ventilation, and Yunji for additional tech solutions, enabling seamless building ecosystems.[24] In September 2025, KONE signed a cooperation declaration with the United Nations Industrial Development Organization (UNIDO) to promote sustainable industrial development, focusing on energy-efficient urban mobility.[25] Regionally, in August 2025, KONE established a strategic partnership with United Elevators in Egypt to expand market reach via localized distribution and service.[26] Similarly, in October 2025, it allied with PARAGON, an Egyptian developer, to integrate advanced elevator solutions into eco-friendly mixed-use projects, emphasizing urban innovation.[27] These alliances prioritize complementary technologies and regional expertise over outright ownership, aligning with KONE's strategy for scalable, low-carbon advancements.

Financial performance and revenue sources

KONE Corporation's sales reached EUR 11.0 billion in 2024, reflecting a 1.3% increase from EUR 10.95 billion in 2023 at comparable exchange rates.[28] This growth was driven primarily by expansions in service and modernization segments, offsetting softer demand for new equipment amid elevated interest rates and subdued construction activity in key markets.[29] Adjusted EBITA stood at EUR 1,263 million, with a margin of 11.5%, demonstrating operational efficiency gains despite EUR 54 million in items affecting comparability, including restructuring and development costs.[29] The company's revenue streams are segmented into three core business lines: new equipment solutions, modernization, and service (maintenance). New equipment, encompassing the sale, manufacturing, and installation of elevators, escalators, and automatic building doors, remains the largest contributor, typically accounting for around 45% of total sales, though it is cyclical and tied to global construction trends.[30] Modernization involves upgrading existing installations to enhance efficiency, safety, and sustainability, with sales growing 10.1% in 2024 at comparable rates, fueled by aging infrastructure and regulatory demands.[29] Service operations, providing ongoing maintenance for over 1.7 million units worldwide, deliver the most stable and recurring revenue, benefiting from long-term contracts and an expanding installed base that ensures predictable cash flows even in economic downturns.[29] Geographically, sales distribution underscores KONE's European stronghold while highlighting growth in the Americas. The following table summarizes 2024 sales by key areas:
Area2024 Sales (MEUR)2023 Sales (MEUR)Change (%)Change at Comparable Rates (%)
Americas2,727.12,469.410.410.9
Europe4,233.84,000.75.86.3
Europe generated the highest regional sales, supported by steady modernization and service demand, while Americas saw robust growth from residential and commercial projects. Asia-Pacific and Greater China faced headwinds, with the latter experiencing a 4.9% decline at comparable rates due to property market constraints.[31] Overall, service and modernization's resilience has bolstered KONE's profitability, with the adjusted EBIT margin expected to improve further in 2025 amid anticipated slight sales growth.[32]

Products and Technologies

Elevators and core systems

KONE produces a diverse portfolio of elevators, including passenger, freight, and service models tailored for low-, mid-, and high-rise buildings, emphasizing energy efficiency, compact design, and integration with building management systems. These systems support new installations, modernization, and maintenance services worldwide.[33] Central to KONE's elevator technology is the KONE EcoDisc®, a gearless permanent magnet synchronous motor introduced in 1996, which eliminates traditional gearboxes to reduce mechanical losses, energy consumption, and heat generation while enabling machine-room-less (MRL) installations. This compact, flat disc-shaped drive fits directly in the hoistway, saving space and supporting loads up to 2,500 kg in models like the KONE MonoSpace® series.[34][5] Another foundational innovation is KONE UltraRope™, a hoisting rope featuring a carbon-fiber core encapsulated in coated steel wires, which cuts rope weight by approximately 60% compared to conventional steel ropes, thereby lowering energy use by up to 15%, reducing structural loads, and enabling elevator travel heights exceeding 1,000 meters with speeds up to 12 m/s. Deployed in high-rise solutions like the KONE MiniSpace™ DX, this technology enhances durability against fatigue and vibration while minimizing elongation.[5][35] KONE integrates advanced control systems, such as destination dispatch technology, which optimizes passenger grouping and reduces wait times by up to 50% through predictive algorithms and IoT connectivity for real-time monitoring and fault prediction. These core elements underpin eco-efficient traction elevators compliant with standards like LEED and BREEAM, prioritizing regenerative drives that feed braking energy back to the building grid.[36][6]

Escalators, autowalks, and automatic doors

KONE escalators are engineered for indoor and outdoor applications, emphasizing safety, energy efficiency, and aesthetic integration into building designs. Models such as the TransitMaster™ 210 feature operational speeds of 100 feet per minute (0.5 m/s), a 30-degree inclination, step widths ranging from 24 to 40 inches (600 to 1000 mm), and vertical rises tailored to transit environments.[37] Similarly, the TransitMaster™ 220 shares these specifications, supporting heavy-duty use in public spaces with advanced monitoring for reliability.[38] Modernization options, including the KONE EcoMod™, incorporate compact, energy-efficient drive systems and intelligent operational modes that reduce power consumption while enhancing user safety through features like improved handrail synchronization and emergency stopping mechanisms.[5][39] Autowalks, or moving walkways, from KONE facilitate horizontal and inclined passenger transport in high-traffic areas such as airports and malls. The TransitMaster™ 165 heavy-duty travelator operates at speeds of 0.5 to 0.75 m/s, with inclinations up to 6 degrees, pallet widths of 1000 to 1400 mm, and lengths extending to meet large-scale layouts; it includes eco-efficient pallet chains and IoT-enabled predictive maintenance to minimize downtime.[40] The TravelMaster™ 115 inclined autowalk, suited for semi-outdoor settings, runs at 0.5 m/s with 10- to 12-degree inclines, 1000 mm pallet widths, and vertical rises up to 7 meters, prioritizing durability and low energy use through regenerative drives.[41] These systems integrate smart sensors for real-time traffic optimization, contributing to overall building flow efficiency.[42] KONE automatic doors encompass sliding, swing, and specialized variants for enhanced building accessibility and security. Electric sliding doors are compact and power-saving, with options for burglary prevention, emergency egress, and integration with access control systems, making them suitable for commercial and healthcare facilities.[43] Swing door operators support fully automatic operation for various door types, often paired with RFID or biometric controls in high-security environments like hospitals.[44] These doors emphasize durability, with features such as low-energy modes and compatibility with building management systems to ensure seamless operation alongside escalators and elevators.[45] KONE's broader portfolio in these areas benefits from over 3,000 patents, including technologies for fault detection and remote monitoring applicable to door and escalator systems.[33][5]

Key innovations and proprietary technologies

KONE's proprietary technologies center on advancements in hoisting mechanisms, structural designs, and materials that enhance energy efficiency, reduce space requirements, and enable taller buildings. The KONE EcoDisc® motor, a gearless permanent magnet synchronous hoisting machine, forms the core of many elevator solutions, offering compact design and reduced energy consumption compared to traditional geared systems.[3] Prototyped in 1993 by engineer Harri Hakala and his team at KONE's R&D center in Hyvinkää, Finland, and originally called Greenstar, it was introduced in 1996 alongside the MonoSpace elevator and renewed in 2012 with copper windings to minimize heat losses and improve ride smoothness.[46][5] This oil-free motor achieves up to 60-70% energy savings through optimized power factors and regenerative capabilities, contributing to lower operational costs and environmental impact.[47] Over 440,000 units have been installed worldwide by the early 2010s, and it has been integrated in systems like Toshiba SPACEL elevators.[48][49] The KONE MonoSpace® elevator represents a foundational innovation as the world's first machine-room-less (MRL) traction elevator, launched in 1996 for low- to mid-rise applications up to 15 stories.[3] Powered by the EcoDisc®, it eliminates the need for a separate machine room by integrating the motor directly in the shaft, saving building space and construction costs while maintaining superior ride comfort.[5] Subsequent generations, such as MonoSpace 500 introduced in 2016 for North American markets, incorporate digital enhancements for further efficiency.[5] For higher structures, the KONE MiniSpace™ elevator employs a compact machine room extension of the hoistway, powered by the EcoDisc® motor, supporting speeds up to 10 m/s and travel distances of 640 meters with loads from 1,000 to 2,000 kg.[50] This design balances space efficiency with performance for mid- to high-rise buildings.[5] A breakthrough in materials science is the KONE UltraRope™, a carbon-fiber composite hoisting rope with a high-friction coating, weighing about one-third of steel equivalents.[3] Developed from concepts in 2007 and commercially launched on June 10, 2013, it reduces rope weight, vibration, and stretch, enabling elevator travel up to 1,000 meters while cutting energy use and maintenance needs.[51] Paired with EcoDisc® motors, it enhances overall system durability and eco-efficiency in skyscrapers.[5] In escalators, the KONE EcoMod™ modernization solution allows replacement of internal components without truss removal, reducing energy consumption and costs for upgrades.[5] These technologies collectively prioritize mechanical reliability and empirical performance metrics over unsubstantiated sustainability claims, as evidenced by testing in facilities like the 235.6-meter tower in Kunshan, China, opened in 2015.[3]

Antitrust violations and cartel fines

In 2007, the European Commission imposed fines totaling €992 million on four companies, including KONE Corporation, for participating in cartels related to the installation and maintenance of elevators and escalators across Europe between 1995 and 2004.[52] KONE was fined €142 million for engaging in practices such as price fixing, market allocation, bid rigging, and exchanging commercially sensitive information with competitors Otis, Schindler, and ThyssenKrupp.[53] These activities violated Article 81 of the EC Treaty (now Article 101 of the Treaty on the Functioning of the European Union) by restricting competition in the sector.[52] KONE appealed the decision to the General Court of the European Union, arguing procedural errors and disproportionate fines, but the court upheld the penalty in 2011, reducing it only marginally from €142.6 million to €85.5 million initially before further adjustments.[54] The European Court of Justice dismissed KONE's subsequent appeal in 2013, confirming the Commission's fining methodology and rejecting claims of immunity or significant reductions.[55] The fines reflected the gravity of the single, continuous infringement, with KONE receiving a 50% increase due to recidivism from prior national cartel findings.[52] Follow-on private damages claims have arisen from the cartel. In 2024, the Court of Appeal of The Hague held KONE liable for damages claimed by 23 parties in a collective action, attributing responsibility to the parent company despite arguments that subsidiaries alone participated.[56] The European Commission continues pursuing recovery of cartel overcharges on behalf of public entities, with appeals ongoing in Belgian courts as of 2025.[57] The European Court of Justice has affirmed that cartelists like KONE may bear liability for "umbrella pricing" effects, where non-cartelists raise prices in response to distorted market signals.[58] No major U.S. antitrust fines against KONE have been recorded in connection with these activities.

Industrial actions and labor disputes

In 2025, elevator technicians employed by KONE in Australia undertook multiple protected industrial actions primarily to demand pay parity with industry standards and address wage gaps relative to competitors. On July 4, 2025, workers in the Hunter region of New South Wales initiated a strike over remuneration disputes, with the union asserting that KONE's offers failed to match prevailing sector rates, though public safety measures were maintained during the stoppage.[59] This action escalated into further stoppages, including a fifth instance by August 5, 2025, involving work bans and overtime refusals as technicians sought equitable compensation and improved conditions.[60] [61] Concurrently, approximately 50 members of the Australian Manufacturing Workers' Union (AMWU) at KONE's Victoria operations commenced protected action on July 17, 2025, enforcing an overtime ban and a half-day stoppage the following Friday to pressure negotiations on wages and terms.[62] [63] These efforts culminated in an in-principle agreement by August 27, 2025, securing concessions for lift industry members after sustained pressure from the actions.[64] In the United States, KONE escalator workers in Coal Valley, Illinois, struck on September 23, 2021, protesting a two-tier wage system that disadvantaged newer employees and seeking enhancements to retirement benefits, highlighting ongoing tensions over compensation structures.[65] Separately, the National Labor Relations Board handled a case involving KONE Elevators Inc. in Cordova, Tennessee, where the International Union of Elevator Constructors alleged unfair labor practices by the employer.[66] In Finland, KONE's operations, including subsidiaries like KONE Hissit Oy, were affected by broader technology sector strikes organized by unions such as the Industrial Union and Trade Union Pro, though many were averted through last-minute collective bargaining agreements; for instance, planned actions in March 2025 were canceled following negotiations on pay and terms.[67] Earlier, in 2020, a labor board dispute in Canada arose when KONE employees refused a work assignment, with the employer accusing the union of promoting an unlawful strike.[68]

Other regulatory challenges and resolutions

In the United States, KONE Inc. faced multiple citations from the Occupational Safety and Health Administration (OSHA) for workplace safety violations. In 2010, the company was fined $6,800 for failing to comply with hazard communication standards at a worksite, requiring proper labeling and employee training on chemical hazards.[69] Similarly, in 1997, Montgomery KONE Inc., a subsidiary, was cited for a serious violation under 29 C.F.R. § 1926.21(b)(6)(I) after an OSHA inspection revealed inadequate training for employees entering confined spaces during elevator maintenance, leading to affirmed penalties following an appeal to the Occupational Safety and Health Review Commission.[70] These cases were resolved through payment of the assessed fines and implementation of corrective training programs, as mandated by OSHA settlement agreements.[71] Internationally, KONE encountered regulatory scrutiny over worker safety protocols. In Canada, Kone Inc. was fined $55,000 in 2011 by an Ontario court after pleading guilty to failing to ensure safe material handling during an elevator installation, which resulted in a worker injury; the company complied by enhancing site safety measures and paying the penalty.[72] Another instance in 2011 involved a $58,246 penalty for workplace safety violations related to construction practices.[73] In 2015, Indiana authorities issued a safety order against KONE for non-compliance with state elevator installation standards, resolved via remedial actions and penalty notification.[74] These resolutions typically involved fines, procedural audits, and updated safety handbooks, such as adherence to the Elevator Industry Field Employees Safety Handbook.[75] KONE has not faced significant publicized environmental regulatory fines, maintaining ISO 14001 certifications across major units for environmental management systems.[76] Product-related regulatory actions, such as recalls, are rare due to the fixed installation nature of elevators and escalators, with the company opting for retrofits over widespread withdrawals when issues arise.[77] Overall, these safety-focused challenges highlight ongoing compliance demands in high-risk installation environments, addressed through regulatory penalties and internal policy reinforcements rather than systemic overhauls.

Recognition and Criticisms

Awards for innovation and sustainability

KONE has been recognized for its sustainability initiatives through the EcoVadis Gold Medal awarded in 2024, ranking the company among the top 5% of over 130,000 assessed enterprises based on environmental, social, and ethical performance across 21 criteria.[78] In the climate domain, KONE secured an 'A' leadership rating from the Carbon Disclosure Project (CDP) in 2025 for the twelfth consecutive year, reflecting strong disclosure and actions on emissions reduction, risk mitigation, and low-carbon transition.[79] The company also received the German Sustainability Award in 2024 within the Lifting and Materials Handling Technology category, highlighting its environmental commitments in operations.[79] Additionally, Corporate Knights ranked KONE as the 15th most sustainable company in Europe in its 2025 Global 100 list, evaluating factors such as clean revenue, sustainability pay link, and energy productivity.[80] For innovation, KONE earned two Red Dot Product Design Awards in 2025: one for KONE Entrance, a programmable LED guiding light system enhancing accessibility in elevator doorways, and another for Interact 30 DOP, a destination operating panel integrating user-centric interface improvements.[81] In 2024, the company's KONE 4G Gateway, enabling remote connectivity for elevator maintenance, received a Red Dot Award, contributing to over 40 such honors for KONE designs historically.[82] The Council on Tall Buildings and Urban Habitat (CTBUH) granted KONE its 2024 Award of Excellence in Innovation for SiteFlow, a digital platform optimizing construction-site material flow and logistics via real-time tracking.[83] Earlier, in 2022, KONE won the Singapore Green Building Council's Business Leadership in Sustainability – Innovation Award, crediting advancements in green building product certifications for elevators and escalators.[84] These recognitions underscore KONE's focus on energy-efficient technologies, such as gearless motors and high-strength ropes, which have demonstrably reduced operational carbon footprints in urban infrastructure projects.[85] Independent assessments like CDP and EcoVadis, drawing from verified data on supply chain and emissions, affirm the measurable impacts over self-reported claims.[78][79]

Criticisms of business practices and market conduct

KONE has faced criticism from building owners and customers for high maintenance and repair costs associated with its elevators and escalators, which contribute to a significant portion of the company's recurring revenue. Reports indicate that annual service contracts can exceed $10,000 for mid-sized residential buildings, with additional emergency repair fees reaching $800 per hour on top of base agreements, leading to perceptions of excessive pricing in a market where proprietary systems limit third-party competition.[86][87] These practices stem from KONE's use of proprietary controllers and parts, which lock customers into using authorized service providers, reducing options for independent maintenance and potentially inflating long-term expenses.[88] Customer satisfaction surveys reflect dissatisfaction with service responsiveness and quality, with KONE receiving an average rating of 1.1 out of 5 on Trustpilot from over 330 reviews as of recent data, primarily citing delays in repairs, poor communication, and instances of unnecessary or overpriced work such as $9,000 estimates for component replacements that users questioned as excessive.[89][90] Employee feedback on platforms like Indeed has echoed these concerns, describing "poor business practices on the service & repair side," including inadequate support for field technicians and pressure to upsell services.[91] While KONE maintains a code of conduct emphasizing ethical supplier and customer relations, these aggregated complaints suggest challenges in balancing market dominance in aftermarket services with competitive pricing and reliability.[92] Critics argue that the industry's structure, including KONE's, fosters vendor lock-in, where initial equipment installation creates dependency for ongoing maintenance, deterring switches to lower-cost alternatives and contributing to higher operational burdens for property managers.[93] Such conduct has drawn scrutiny in discussions of elevator oligopolies, though KONE defends its model as necessary for safety and performance standards.[94]

Strategic Outlook

Current strategies and sustainability initiatives

In September 2024, KONE Corporation announced its "Rise" strategy for 2025–2030, effective from January 1, 2025, aiming to position the company as the industry leader in employee and customer experience, innovation and sustainability, as well as growth and profitability.[13] The strategy outlines four key shifts to achieve mid-single-digit annual sales growth and an adjusted EBIT margin of 13–14% by the end of 2027.[13][95] The first shift, accelerate digital, focuses on transforming service operations through enhanced connectivity and data utilization to provide real-time information, greater transparency, and improved equipment uptime for customers.[95] The second, drive modernization, targets the approximately 10 million aging elevators and escalators worldwide by offering sustainable, safe, and efficient upgrade solutions to unlock growth from the installed base.[95] The third shift, win residential, seeks dominance in the residential segment, which comprises over 50% of the market, via tailored, cost-effective products and services.[95] The fourth, cut carbon, emphasizes reducing emissions in the built environment—responsible for about 40% of global carbon output—through energy-efficient technologies and internal capabilities to differentiate KONE's offerings.[95] Sustainability is embedded across the Rise strategy, aligning with KONE's purpose to shape safe, sustainable, and inclusive urban environments.[96] Key initiatives include science-based climate targets, the first in the elevator industry, focusing on energy efficiency, material optimization, and decarbonization support for customers throughout building lifecycles.[96] The company has maintained an EcoVadis Gold Medal rating (top 5% globally) since 2018 and a CDP Climate A/A- score since 2013, reflecting progress in emissions reduction and ethical practices.[96] In 2025, KONE ranked 15th among Europe's most sustainable companies by Corporate Knights, underscoring its integration of sustainability into core operations.[96] Additional efforts involve partnerships, such as with UNIDO in September 2025 to enhance global supply chain sustainability through inclusive and circular practices.[97] These measures support broader goals of lowering KONE's carbon footprint while enabling customers to achieve environmental compliance and efficiency gains.[95][96]

Future challenges and industry positioning

KONE positions itself as a leader in the elevator and escalator industry through its emphasis on service and modernization segments, which provide stable recurring revenue amid volatile new equipment sales. In 2024, the company reported annual sales of €11 billion, with a strategic pivot toward digital services and sustainability under its "Rise" initiative for 2025-2030, aiming to accelerate digital transformation in maintenance and expand urban mobility solutions.[4] [13] This positioning differentiates KONE from competitors like Otis and Schindler, where KONE holds approximately 23.75% market share in smart elevators, leveraging a strong patent portfolio for eco-efficient technologies such as regenerative drives and IoT-enabled predictive maintenance.[98] [99] Key future challenges include navigating market headwinds in China, where new orders declined due to real estate sector weaknesses, prompting KONE to rely on service growth for resilience in Q3 2025.[100] Broader industry pressures encompass intensifying competition, supply chain vulnerabilities from tariffs and geopolitical tensions, and the need for skilled technicians amid digitalization demands, as elevator service roles evolve to require expertise in AI and data analytics.[101] [102] Sustainability mandates pose additional hurdles, with regulators pushing for reduced energy consumption and carbon footprints in aging building stocks, necessitating costly modernizations in a market projected to grow at 6.7% CAGR to $116.14 billion by 2030.[103] To address these, KONE anticipates slight sales growth and improved adjusted EBIT margins in 2025, focusing on digital service acceleration and sustainability-driven innovations like low-energy systems to capture urbanization-driven demand in emerging regions.[104] Its competitive edge lies in proactive adaptation to trends like building digitization and predictive analytics, positioning it to outperform peers in service-dominated markets while mitigating risks from cyclical new installations.[105]

References

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