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ProMedica
ProMedica
ProMedica
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ProMedica is a non-profit health care system[2] with locations in northwest Ohio, southeast Michigan, and southern Pennsylvania.[3] The system includes a health education and research center, the health maintenance organization Paramount Health Care, nursing homes, a ground/air ambulance service, a local business network of private practices and several hospitals. About 2,900 ProMedica physicians care for approximately 2 million patients each year.[citation needed]

Key Information

History

[edit]

In April 2018, ProMedica announced that it would be pursuing projects in China.[4] Also in April 2018, the company Welltower announced that it would be working with ProMedica to acquire a nursing/assisted living real-estate company called Quality Care Properties.[5]

In September 2025, the Department of Justice announced that it had filed a civil complaint against ProMedica, alleging that several of its nursing facilities provided "grossly substandard" care in violation of the Nursing Home Reform Act.[6]

Hospitals

[edit]

The company was established in Toledo, Ohio with The Toledo Hospital, and Toledo Children's Hospital. Throughout the years, it has expanded to include other hospitals to cover 23 counties in two states. These include:[citation needed]

References

[edit]
Revisions and contributorsEdit on WikipediaRead on Wikipedia

ProMedica

View on Grokipedia
from Grokipedia
ProMedica is a mission-driven, not-for-profit healthcare organization headquartered in Toledo, Ohio, that operates 10 hospitals and more than 330 facilities across northwest Ohio and southeast Michigan, serving approximately 4.7 million patients annually through a network of over 2,300 physicians and more than 15,000 employees. Founded in 1986, it has evolved from a single hospital into an integrated system emphasizing comprehensive care, including acute and ambulatory services, clinical research, telehealth, and community health initiatives addressing social determinants of health such as hunger and preventive medicine. The organization's roots trace back to 1874 with the establishment of The Toledo Hospital by the Women’s Christian Association, marking the beginning of its commitment to community-focused care. Key expansions include the 1994 founding of ProMedica Russell J. Ebeid Children’s Hospital, dedicated to pediatric services, and the 1999 creation of ProMedica Physicians, which now includes over 1,300 providers handling 2.6 million patient visits each year. In 2009, ProMedica pioneered efforts to integrate into its operations, partnering with communities to provide , financial assistance, and policy advocacy for equitable access to care. ProMedica's services span more than 55 medical specialties, with a strong emphasis on quality and safety, earning continuous recognition for its hospitals' performance in patient care metrics. As a locally owned entity, it functions as an anchor institution in its regions, collaborating with partners to enhance preventive health measures and support vulnerable populations, while maintaining a focus on innovation in areas like and outpatient facilities.

Overview

Founding and organization

ProMedica was founded in as a mission-based, not-for-profit integrated organization, initially comprising a single hospital. This foundational facility was The Toledo Hospital, which traces its origins to 1874 when it was established by the Women's Christian Association and admitted its first patient on September 11 of that year. From these roots, ProMedica has developed into a comprehensive system emphasizing clinical excellence and improvement. Headquartered in , ProMedica operates as a locally owned, not-for-profit network serving communities primarily in the Midwest. The organization employs more than 15,000 individuals and includes over 2,300 physicians with privileges, alongside over 1,300 healthcare providers employed by its physician group. It functions as an , encompassing hospitals, facilities, and preventive health services to address a broad spectrum of patient needs. ProMedica provides care to 4.7 million patients annually across more than 330 sites, spanning northwest and , with a limited presence in southern through services such as and skilled nursing facilities. Its geographic footprint covers approximately 23 counties in these regions, enabling coordinated care that integrates hospital-based treatment with outpatient and community-based preventive initiatives.

Mission, services, and reach

ProMedica is a mission-based, not-for-profit health and well-being organization committed to improving the health and well-being of the communities it serves through clinical excellence, innovation, and community investment. This purpose drives its operations across a continuum of care, emphasizing compassionate, patient-centered approaches that integrate medical services with broader social support. The organization's core services encompass acute and , , facilitated by its Research Department, and specialized transportation including ground and air ambulance services via ProMedica Air and Mobile. ProMedica also addresses , notably by treating hunger as a vital health issue since 2009 through initiatives like food insecurity screenings and community nutrition programs. ProMedica's reach extends to urban, suburban, and rural areas in northwest and , delivering personalized care via a network of over 1,300 providers across more than 55 specialties who manage over 2.6 million visits annually. This broad operational footprint supports diverse populations by connecting to integrated services that promote long-term health outcomes. In terms of community impact, ProMedica provided $122.5 million in uncompensated care during the first half of 2025, reflecting its dedication to accessible healthcare regardless of financial means. Additionally, philanthropic efforts through the ProMedica Foundation raised $20 million in 2024 to fund support programs and initiatives. In September 2025, the U.S. Department of Justice intervened in a against ProMedica and its affiliates, alleging substandard care at four nursing homes in , , , and .

History

Establishment and early growth

ProMedica was established in 1986 as a nonprofit health care organization in , initially formed to manage and integrate local health services centered around The Toledo Hospital. The Toledo Hospital itself had been founded in 1874 by the Women's Christian Association, an interdenominational group that established the facility—originally known as the City Hospital of Toledo—to provide compassionate care in a small home on Union Street, marking the beginning of organized services in the region. This acquisition by ProMedica represented a pivotal step toward creating a coordinated , shifting from a standalone to a broader network aimed at improving access and efficiency in northwest . In the early 1990s, ProMedica expanded its focus to specialized pediatric care by founding what is now ProMedica Russell J. Ebeid Children’s Hospital in 1994, formerly known as Toledo Children’s Hospital. This 169-bed facility, located on the Toledo Hospital campus, was dedicated exclusively to children's health, offering a Level II pediatric and neonatal intensive care to address the unique needs of young patients in the community. By 1999, ProMedica further strengthened its provider network with the establishment of ProMedica Physicians, a multispecialty group that grew to include 320 physicians by 2010, enhancing coordinated care across primary and specialty services. Throughout the 2000s, ProMedica transitioned from a single-hospital entity to a multisite system, adding facilities across northwest and along the Ohio-Michigan border to serve a wider population. This period saw the integration of home health and senior care services, broadening the organization's scope to support continuum-of-care models beyond acute settings. A key early milestone was the 2009 initiative to tackle , such as hunger, which laid foundational efforts for holistic community wellness.

Major expansions and acquisitions

During the , ProMedica significantly expanded its physician network, growing from 320 physicians in 2010 to over 1,300 providers by the end of the decade, enhancing its integrated care delivery across northwest and . This growth supported the addition of key facilities, including the ProMedica Charles and Virginia Hickman in , which opened in 2014 as a new 40-bed medical-surgical focused on community needs in Lenawee . Similarly, expansions at ProMedica Bay Park in , during the decade bolstered emergency and inpatient services in the Toledo area. In 2013, ProMedica constructed the ProMedica Wildwood Orthopaedic & Spine Hospital in Sylvania Township, Ohio, as a specialized 64-bed facility dedicated to orthopedic and spine care, marking a strategic in targeted services. The following year, in 2015, ProMedica entered a 50-year academic affiliation agreement with the College of Medicine and Life Sciences, fostering collaborative , , and clinical training programs to advance innovation in the region. ProMedica's infrastructure developments extended to its corporate presence with the 2017 opening of its new in the renovated historic Steam Plant along the in downtown Toledo, a $46 million project that repurposed the National Register-listed structure and symbolized broader urban revitalization efforts. This move aligned with the system's growing footprint, including explorations of international opportunities; in 2018, ProMedica announced considerations for multiple healthcare projects in to extend its model amid the country's expanding medical needs. A pivotal acquisition occurred in 2018 when ProMedica, in partnership with Inc., completed the purchase of HCR ManorCare through a valued at approximately $4.4 billion overall, integrating over 300 skilled and rehabilitation facilities nationwide and substantially broadening ProMedica's senior care capabilities (later partially divested). This deal positioned ProMedica as a major player in post-acute care, complementing its hospital-based services.

Recent developments and challenges

In 2020 and 2021, ProMedica engaged in several community and workforce development initiatives amid the ongoing . The organization pledged a $10 million donation over six years to support the Glass City Metropark and Riverwalk project by Metroparks Toledo, aimed at creating public green space along the . In February 2021, ProMedica invested $2 million in partnership with Bitwise Industries to renovate the former Jefferson Center into the Toledo Innovation Center, focusing on technology training and workforce development for underserved communities. Additionally, in January 2022, ProMedica entered a long-term presenting sponsorship for the U.S. Women's Open , marking the event's first such partnership and boosting its purse to $10 million. By 2022, ProMedica faced significant financial pressures, reporting an operating loss of $136.3 million for , attributed to pandemic-related costs and staffing challenges. These strains continued into , culminating in a full-year operating loss of $399.2 million and multiple downgrades, including lowering its rating to 'BB' in due to sustained operational weaknesses. The loss of a major contract for its Paramount Advantage subsidiary in further exacerbated declines, stripping approximately $1.57 billion in annual premiums. In , longtime CEO Oostra announced his after 25 years, with Arturo Polizzi succeeding him as president and CEO to guide the organization through recovery. ProMedica pursued major restructurings in 2023 to address its financial challenges. In February, it agreed to sell its national home health, hospice, and business to Gentiva Health Services for $710 million, a deal that closed in November and allowed ProMedica to refocus on its core hospital operations. The divestiture of its skilled nursing facilities with , completed in December 2022, led to 262 layoffs primarily among remote administrative staff by early 2023. In May 2023, ProMedica announced the sale of Coldwater Regional Hospital in to American Healthcare Systems, citing ongoing system-wide financial difficulties, though the transaction faced delays and was later renegotiated. Amid these moves, the suspended its $10 million Glass City Metropark pledge and reduced sponsorships, such as for the Jeep Fest, to conserve resources. ProMedica also terminated its sponsorship in March 2023 after just one year, further streamlining non-core expenditures. From 2024 into 2025, ProMedica showed signs of financial stabilization under Polizzi's leadership, which emphasized and core services. As of August 2025, the organization reported operating income of $27.6 million for the first quarter of 2025 (up $11.3 million from Q1 2024) and $73.63 million for the second quarter (vs. a $1.54 million loss in Q2 2024), driven by revenue growth to $812.5 million in Q1 and $738.4 million in Q2. In September 2025, ProMedica announced the transition of its program from Flower Hospital to by year's end, aiming to consolidate services for enhanced maternal care capabilities while retaining outpatient OB/GYN at Flower. Contract negotiations with Medical Mutual of , which raised concerns in August 2025 over potential out-of-network status starting January 1, 2026, were resolved with a multiyear agreement finalized on November 14, 2025, ensuring continued in-network coverage for patients. In September 2025, the U.S. Department of Justice sued ProMedica and affiliates under the False Claims Act, alleging grossly substandard skilled nursing services at four facilities formerly under its control (from the 2018 HCR ManorCare acquisition), including understaffing, inadequate wound care, and hygiene failures that violated Medicare and standards while billing for services. Throughout 2025, ProMedica demonstrated commitment to community care, providing $122.5 million in uncompensated services during the first half of the year, an increase from $105.8 million in the same period of 2024. Under CEO Arturo Polizzi, who has led since late 2022, the organization prioritized long-term stability by divesting non-core assets acquired in prior expansions, such as elements of the 2018 HCR ManorCare deal, and reinvesting in its hospital network.

Facilities and services

Hospitals

ProMedica operates ten hospitals across northwest Ohio and as of 2025, following the 2024 divestiture of its Coldwater Regional Hospital facility to address financial challenges. These hospitals collectively provide emergency services, , and specialized treatments in areas such as , orthopedics, and , integrating with ProMedica's broader network for seamless patient care. All facilities maintain emergency departments capable of handling urgent cases, with a focus on regional accessibility for urban, suburban, and rural populations. The flagship ProMedica Toledo in , is a 794-bed Level I that serves a 27-county region and is nationally ranked for excellence in procedures like treatment, knee , and care. Adjacent to it, the ProMedica Russell J. Ebeid Children’s Hospital in , operates as a 169-bed pediatric facility offering specialized services including a Level II pediatric , neonatal intensive care, and treatments for conditions like and congenital heart defects. ProMedica Flower Hospital in Sylvania, Ohio, functions as a 315-bed general accredited by the , providing comprehensive services such as cancer care through its on-site Hickman Cancer Center and advanced imaging; however, its inpatient obstetrics program is transitioning to ProMedica Toledo Hospital by the end of to consolidate resources and enhance maternal and neonatal outcomes. ProMedica Bay Park Hospital in , is a community-oriented facility with 72 private beds, emphasizing outpatient diagnostics, , and emergency care in a state-of-the-art setting designed for efficiency and patient comfort. In rural northwest Ohio, ProMedica Fostoria Community Hospital in Fostoria serves as a 25-bed critical access hospital, delivering essential acute care, surgical services, and emergency treatment to underserved areas while maintaining close ties to larger ProMedica centers for complex cases. ProMedica Defiance Regional Hospital in Defiance, Ohio, features 35 beds and focuses on general acute services, including a certified trauma program and inpatient psychiatric care, supporting the needs of Defiance County residents. Across the border in , ProMedica Monroe Regional Hospital in Monroe is a 238-bed facility recognized for high performance in treating heart attacks, , and , with its Monroe Cancer Center featuring a 2025-upgraded linear accelerator for precise using surface guidance systems to minimize healthy tissue exposure. ProMedica Charles and Virginia Hickman Hospital in , is a modern 50-bed short-term acute care hospital with dedicated medical-surgical and critical care units, four operating rooms, and an emphasis on and emergency services in a patient-centric environment. ProMedica Wildwood Orthopaedic & Spine Hospital in , specializes in musculoskeletal care with 42 beds tailored for orthopedic and spine patients, including six operating rooms equipped for advanced procedures like joint replacements and minimally invasive spine surgeries. Completing the network, ProMedica Memorial Hospital in , operates as a 43-bed general facility offering labor and delivery, pain management, and radiology services to Sandusky County and surrounding communities.

Physician network and outpatient care

ProMedica Physicians, the integrated provider network of ProMedica, encompasses over 1,300 healthcare providers, including physicians and advanced practice professionals, delivering care across more than 180 office and satellite locations in northwest and . This network manages over 2.6 million patient visits annually, offering comprehensive outpatient services in more than 55 specialties such as , , and behavioral health. The network's outpatient facilities extend beyond primary care offices to include specialized urgent care centers, laboratories, rehabilitation centers, and surgery sites, enabling accessible non-hospital-based treatment for a wide range of conditions. For instance, ProMedica operates urgent care centers like the ProMedica Toledo Hospital Emergency and Urgent Care in , which provides extended hours for minor emergencies and illnesses with on-site diagnostic capabilities. Rehabilitation services are available through centers such as the ProMedica Ebeid Family Rehabilitation Center, featuring advanced equipment and integrated lab and support for post-acute recovery. Additionally, surgery is facilitated at sites like the ProMedica Parkway Surgery Center, equipped with multiple operating suites for procedures in and . ProMedica's physician network integrates with academic institutions to enhance outpatient care delivery and training, notably through its academic affiliation with the College of Medicine and Life Sciences, which supports medical education and residency programs across specialties. A key component is the Jobst Vascular Institute, a specialized outpatient facility offering advanced vascular diagnostics, treatments, and minimally invasive procedures for conditions like and . To improve patient access, ProMedica provides virtual care options through video visits and e-visits for non-emergent conditions, integrated into the system. The MyChart patient portal further streamlines outpatient engagement, allowing users to schedule appointments, view records, and communicate securely with providers.

Health plans and insurance

ProMedica's health plans and insurance operations were primarily managed through its subsidiary, Paramount Health Care, established in 1988 as a health maintenance organization (HMO) serving residents in northwest Ohio and southeast Michigan. In January 2024, ProMedica announced the sale of Paramount's commercial and Medicare business lines to Medical Mutual of Ohio, with the transaction closing on May 1, 2024, after which Paramount became a fully owned subsidiary of Medical Mutual while retaining its name and operations. Paramount continues to administer Medicaid plans, such as Paramount Advantage, for eligible residents across all 88 Ohio counties and select Michigan areas. Although exact current membership figures are not publicly detailed, Paramount historically served over 400,000 members prior to the ownership change, focusing on integrated care delivery to enhance affordability and access. Paramount offers a range of plans, including (HMO, HMO-POS, and PPO options under the Paramount Elite brand), which cover Original Medicare benefits plus prescription drugs, dental, vision, hearing, and over-the-counter allowances, with premiums starting at $0 per month in eligible Ohio and counties. Commercial plans encompass HMO, POS, consumer-driven health plans (CDHP) with health reimbursement arrangements (HRA) or health savings accounts (HSA), multiple employer welfare arrangements (MEWA), and administrative services only (ASO) options for employers of varying sizes, providing access to broad provider networks including ProMedica facilities. plans like Paramount Advantage deliver coverage to low-income individuals and families, emphasizing coordinated services in and . The plans emphasize value-based care through programs like the Paramount Medical Home initiative, which rewards providers and members for achieving better health outcomes via regular preventive visits and condition management, available to large self-funded groups in and . Preventive services, including routine exams, immunizations, and wellness incentives, are covered at no cost to promote early intervention and reduce overall healthcare expenses. Integration with ProMedica's facilities supports seamless access, such as through ProMedica OnDemand in certain employer plans, aligning with clinical services for coordinated care. In November 2025, ProMedica and Medical Mutual (including Paramount products) finalized a multiyear agreement, ensuring continued in-network status for ProMedica providers and avoiding potential disruptions to coverage effective , 2026. To address social health needs, select plans provide up to 24 one-way transportation trips (maximum 35 miles) to medical appointments, pharmacies, and related activities, scheduled at least three business days in advance, enhancing accessibility for members in covered counties.

Other healthcare services

ProMedica provides senior and services through a limited number of skilled nursing facilities following significant divestitures in 2023. Prior to these , the organization managed over 300 skilled nursing facilities as part of its 2018 acquisition of HCR ManorCare, which was rebranded as ProMedica Senior Care in 2020. By late 2023, ProMedica had sold 147 skilled nursing facilities to Inc. and Integra Health Management, and its home health and hospice division to Gentiva for $710 million, marking a near-complete exit from the broader senior care sector. In September 2025, the U.S. Department of Justice sued ProMedica, alleging grossly substandard skilled nursing services at four facilities it operated from 2018 to 2023, prior to the major divestitures. Currently, ProMedica retains two skilled nursing facilities with a total of 213 beds: one wholly owned in and one jointly operated in . ProMedica Air and Mobile delivers , including ground and air transportation, across its service area in northwest and . The service operates a fleet of 22 ambulances, six ambulettes, and two helicopters, supporting inter-facility transfers, 911 responses, and door-to-door non-emergency transport. These capabilities enable critical care air and ground transfers, with specialized options for neonatal and intensive care patients. Through its research department, ProMedica conducts clinical trials and sponsored research in collaboration with for-profit, nonprofit, and government entities, focusing on advancements in areas such as , neurosciences, and vascular health. The organization facilitates patient access to innovative treatments via trials at facilities like the ProMedica Cancer Institute and Jobst Vascular Institute. Additionally, ProMedica partners with the College of Medicine and Life Sciences under a academic affiliation agreement, which supports graduate programs including residencies and fellowships to train future healthcare professionals in the region. ProMedica addresses (SDOH) through community programs that emphasize , preventive care, and support for issues like food insecurity. The ProMedica National SDOH Institute screens patients for needs such as nutrition access and connects those affected to a dedicated , providing multi-day meal packages and discharge food kits for hospitalized individuals. These initiatives partner with local organizations to deliver healthy food assistance and advocacy, aiming to reduce health disparities in urban and rural communities. In the first half of 2025, ProMedica provided $122.5 million in uncompensated care, reflecting its commitment to serving underserved populations.

Leadership

Executive team

The executive team at ProMedica, a not-for-profit health and organization, is led by professionals focused on advancing mission-driven care through clinical excellence, , and strategic . As of 2025, the emphasizes stability and sustainability following recent financial challenges, with key members overseeing the organization's hospitals, physician networks, and broader services. Arturo Polizzi serves as President and , a role he assumed on November 1, 2022, succeeding Randy Oostra. Polizzi, who previously held positions as at ProMedica and President and CEO at Health Network, has prioritized financial recovery and transformational initiatives to enhance organizational stability. In 2024 and 2025 interviews, he highlighted ProMedica's progress toward full financial health and commitment to fostering innovation in healthcare delivery. Kent Bishop, MD, is the system-level and President of ProMedica Physician Group, responsible for overseeing clinical quality, physician integration, and alignment across the organization's care continuum. With extensive experience in medical , Bishop ensures that ProMedica's mission to improve and is reflected in high standards of patient care and provider collaboration. Angela Brandt holds the position of , managing key areas including , , , , and communications to support ProMedica's operational and growth objectives. Appointed to this role in April 2023, Brandt's background in healthcare administration aids in driving efficiency and . Terry Metzger is the , appointed in May 2023 following changes, where he leads financial and has contributed to the system's recovery efforts, including growth in key service lines. At the hospital level, executives such as Jodi Rucker, , RN, serve as President of ProMedica Hospital and ProMedica Fostoria , focusing on local operations and patient-centered services since her permanent appointment in September 2022 after an interim period. Overall, ProMedica's executive team underscores a unified approach to mission-driven care, integrating clinical, administrative, and financial expertise to navigate evolving healthcare demands.

Governance structure

ProMedica operates as a 501(c)(3) , governed by a structure that emphasizes community representation and mission-driven oversight to ensure accountability in healthcare delivery. The Board of Trustees serves as the primary governing body, composed of local business leaders, healthcare professionals, and community representatives who collectively oversee , , and adherence to ProMedica's mission of improving health and well-being. This diverse composition fosters balanced decision-making, drawing on expertise from sectors such as corporate leadership and medical practice to address regional healthcare needs. The board's executive committee, limited to five to ten members including the chairperson, vice chairperson, and , handles key operational guidance between full board meetings. As of January 1, 2025, Kurt Darrow serves as chairperson, succeeding Robert LaClair who held the position from 2017 to 2024. Several standing committees support the board's oversight functions, including the Audit and Compliance Committee, which monitors regulatory adherence; the Compensation Committee, focused on executive remuneration; the Governance Committee, responsible for board composition and policies; and the Finance Committee, which reviews fiscal health. These committees ensure compliance with federal and state healthcare regulations, such as those under the , while promoting ethical standards and quality improvement initiatives. The reports directly to the board, aligning operational with priorities. ProMedica demonstrates accountability through annual community benefit reports that detail investments in underserved areas, such as to preventive care and programs, tying expenditures directly to identified community needs like improving healthcare equity. These reports, required for tax-exempt status, quantify contributions exceeding regulatory minimums and reflect the board's commitment to non-profit obligations.

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  64. https://www.metroaviation.com/project/promedica-air/
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  68. https://www.promedica.org/social-determinants-of-health/communities
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  71. https://www.wtol.com/article/money/business/promedica-ceo-polizzi-past-future-healthcare-company-financial-situation/512-ae4d7a38-76f8-4e36-ae4f-dfb47ba08c4b
  72. https://www.promedica.org/about-promedica/executive-bios/kent-bishop
  73. https://www.promedica.org/about-promedica/executive-bios/angela-brandt
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  76. https://www.promedica.org/about-promedica/hospital-leadership
  77. https://www.thenews-messenger.com/story/news/local/2022/09/10/rucker-named-president-of-fremont-fostoria-hospitals/67998381007/
  78. https://projects.propublica.org/nonprofits/organizations/341517671
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  81. https://projects.propublica.org/nonprofits/organizations/341517671/201703139349303375/full
  82. https://www.promedica.org/newsroom/press-releases/promedica-appoints-new-board-members
  83. https://www.chcf.org/wp-content/uploads/2023/06/MediCalAcademy08CompliancePlanSampleProMedica.pdf
  84. https://www.promedica.org/-/media/promedica/assets/documents/our-communities/community_benefit_report
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