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Voicemail
A voicemail system (also known as voice message or voice bank) is a computer-based system that allows callers to leave a recorded message when the recipient has been unable (or unwilling) to answer the phone. Calls may be directed to voicemail manually or automatically. The caller is prompted to leave a message that the recipient can retrieve at a later time.
Voicemail can be used for personal calls, but more complex systems exist for companies and services to handle the volume of customer requests. The term is also used more broadly to denote any system of conveying stored telecommunications voice messages, including using older technology like answering machines.
Voicemail systems are designed to convey a caller's recorded audio message to a recipient. To do so they contain a user interface to select, play, and manage messages; a delivery method to either play or otherwise deliver the message; and a notification ability to inform the user of a waiting message. Most systems use phone networks, either cellular- or landline-based, as the conduit for all of these functions. Some systems may use multiple telecommunications methods, permitting recipients and callers to retrieve or leave messages through multiple methods such as PCs or smartphones.
Simple voicemail systems function as a remote answering machine using touch-tones as the user interface. More complicated systems may use other input devices such as voice or a computer interface. Simpler voicemail systems may play the audio message through the phone, while more advanced systems may have alternative delivery methods, including email or text message delivery, message transfer and forwarding options, and multiple mailboxes.
Almost all modern voicemail systems use digital storage and are typically stored on computer data storage. Notification methods also vary based on the voicemail system. Simple systems may not provide active notification at all, instead requiring the recipient to check with the system, while others may provide an indication that messages are waiting.
More advanced systems may be integrated with a company's Private Automated Branch Exchange (PABX), with a call center ACD for automatic call distribution; with mobile or paging terminals for message alert; and computer systems/data bases for delivering information or processing orders. Interactive voice response (IVR) systems may use digital information stored in a corporate data base to select pre-recorded words and phrases stored in a voicemail vocabulary to form sentences that are delivered to the caller.
The term Voicemail was coined by Televoice International (later Voicemail International, or VMI) for their introduction of the first US-wide Voicemail service in 1980. Although VMI trademarked the term, it eventually became a generic term for automated voice services employing a telephone. Voicemail popularity continues today with Internet telephone services such as Skype, Google Voice and ATT that integrate voice, voicemail and text services for tablets and smartphones.
Voicemail systems were developed in the late 1970s by Voice Message Exchange (VMX). They became popular in the early 1980s when they were made available on PC-based boards. In September 2012, a report from USA Today and Vonage claimed that voicemail was in decline. The report states that the number of voicemail messages declined eight percent compared to 2011.
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Voicemail
A voicemail system (also known as voice message or voice bank) is a computer-based system that allows callers to leave a recorded message when the recipient has been unable (or unwilling) to answer the phone. Calls may be directed to voicemail manually or automatically. The caller is prompted to leave a message that the recipient can retrieve at a later time.
Voicemail can be used for personal calls, but more complex systems exist for companies and services to handle the volume of customer requests. The term is also used more broadly to denote any system of conveying stored telecommunications voice messages, including using older technology like answering machines.
Voicemail systems are designed to convey a caller's recorded audio message to a recipient. To do so they contain a user interface to select, play, and manage messages; a delivery method to either play or otherwise deliver the message; and a notification ability to inform the user of a waiting message. Most systems use phone networks, either cellular- or landline-based, as the conduit for all of these functions. Some systems may use multiple telecommunications methods, permitting recipients and callers to retrieve or leave messages through multiple methods such as PCs or smartphones.
Simple voicemail systems function as a remote answering machine using touch-tones as the user interface. More complicated systems may use other input devices such as voice or a computer interface. Simpler voicemail systems may play the audio message through the phone, while more advanced systems may have alternative delivery methods, including email or text message delivery, message transfer and forwarding options, and multiple mailboxes.
Almost all modern voicemail systems use digital storage and are typically stored on computer data storage. Notification methods also vary based on the voicemail system. Simple systems may not provide active notification at all, instead requiring the recipient to check with the system, while others may provide an indication that messages are waiting.
More advanced systems may be integrated with a company's Private Automated Branch Exchange (PABX), with a call center ACD for automatic call distribution; with mobile or paging terminals for message alert; and computer systems/data bases for delivering information or processing orders. Interactive voice response (IVR) systems may use digital information stored in a corporate data base to select pre-recorded words and phrases stored in a voicemail vocabulary to form sentences that are delivered to the caller.
The term Voicemail was coined by Televoice International (later Voicemail International, or VMI) for their introduction of the first US-wide Voicemail service in 1980. Although VMI trademarked the term, it eventually became a generic term for automated voice services employing a telephone. Voicemail popularity continues today with Internet telephone services such as Skype, Google Voice and ATT that integrate voice, voicemail and text services for tablets and smartphones.
Voicemail systems were developed in the late 1970s by Voice Message Exchange (VMX). They became popular in the early 1980s when they were made available on PC-based boards. In September 2012, a report from USA Today and Vonage claimed that voicemail was in decline. The report states that the number of voicemail messages declined eight percent compared to 2011.