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Consumers International
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Consumers International is the membership organization for consumer groups around the world. Founded on 1 April 1960, it has over 250 member organizations in 120 countries. Its head office is situated in London, England, and has numerous regional offices in Latin America, Asia Pacific, Middle East and Africa.
Key Information
Consumers International is a not-for-profit company limited by guarantee.
History
[edit]The organization was first established in the year 1960 as the International organization of Consumers Unions (IOCU) by National consumer organizations who wanted to create cross-border campaigns and share knowledge.
IOCU was founded by Elizabeth Schadee, who would later chair the board of the Netherlands' Consumentenbond, and Caspar Brook, who was the first director of the United Kingdom's Consumers' Association.[1] The two proposed an international conference to plan for consumer product testing organizations worldwide to work more closely together.[1] The United States organization Consumers Union provided US$10,000 at the request of Colston Warne to help fund the event.[1]
In January 1960, these three organizations sponsored the First International Conference on Consumer Testing in The Hague.[1] Thirty-four people representing seventeen consumer organizations in fourteen countries attended to discuss product testing and founding the International organization of Consumers Unions as an international organization.[1] Belgium's Association des Consommateurs and the Australian Consumers' Association joined the three conference sponsors as the five founding organizations who became the international organization's initial council.[1] In 1979, IOCU (which then became Consumers International) and other citizens' groups formed the International Baby Food Action Network (IBFAN)[2] to eradicate the death and disease affecting millions of babies in economically developing countries as a result of consuming bottle-fed formula milk. After intense campaigning by IBFAN, including organizing consumer boycotts against the likes of Nestlé,[3] whose subtle yet effective campaigns were undermining breastfeeding,[4] the World Health Assembly of the World Health Organization, adopted the International Code of Marketing on Breast Milk Substitutes[5] the first such code designed to control widespread marketing abuses by baby food companies.
In 1981, Consumers International co-founded the Health Action International (HAI),[6] an informal network of some 120 consumer and public interest groups, HAI engaged in worldwide campaigns for the safe, rational and economic use of pharmaceuticals. At the 41st World Health Assembly in 1987,[7] HAI organised a large lobby of delegates to urge stronger controls on advertising by the drugs industry.
Membership
[edit]Consumers International has over 250 member organizations in 120 countries.[8] These members are independent consumer organizations.
About two-thirds of member organizations are in economically developing countries, the other third in industrialised countries.
Consumers International also works with and hosts the Transatlantic Consumer Dialogue (TACD)[9] a forum of US and EU consumer organizations that develops and agrees on consumer policy recommendations to the US government and European Union to promote the consumer interest in EU and US policy making – at its office in London.[10]
World Consumer Rights Day
[edit]On 15 March 1962 former US President John F. Kennedy with Consumer Bill of Rights said:[11]
Consumers by definition include us all. They are the largest economic group, affecting and affected by almost every public and private economic decision. Yet they are the only important group… whose views are often not heard.
Consumer rights activist Anwar Fazal working for Consumers International at the time, later proposed the observance of a 'World Consumer Rights Day' marking that date, and on 15 March 1983 consumer organizations started observing that date as an occasion to promote basic rights of consumers.[12]
World Consumer Rights Day is an annual occasion for celebration and solidarity within the international consumer movement. Participants observe the day by promoting the basic rights of all consumers, demanding that those rights are respected and protected, and protesting about the market abuses and social injustices which undermine them. World Consumer Rights Day is celebrated on 15 March every year.[13]
Partners
[edit]Consumers International works with the International organization for Standardization to create Standards that provide solutions to global challenges.
It holds General Consultative Status to the United Nations Economic and Social Council. This is the highest status granted by the United Nations to non-governmental organizations, allowing them to participate in the work of the United Nations.[14]
References
[edit]- ^ a b c d e f Brobeck, Stephen (1997). Encyclopedia of the consumer movement. Santa Barbara, Calif. [u.a.]: ABC-Clio. pp. 175–179. ISBN 0-87436-987-8.
- ^ "IBFAN". ibfan.org.
- ^ "Nestlé boycott - Baby Milk Action". babymilkaction.org.
- ^ Solomon, Stephen (6 December 1981). "THE CONTROVERSY OVER INFANT FORMULA". The New York Times.
- ^ "CODE_E~1.DOC" (PDF). Archived from the original (PDF) on 24 March 2006. Retrieved 10 August 2018.
- ^ "History - Health Action International". Haiweb.org. Retrieved 10 August 2018.
- ^ "Info" (PDF). apps.who.int. Archived from the original (PDF) on 25 July 2017.
- ^ "Our members - Consumers International". consumersinternational.org.
- ^ "TACD.org". tacd.org.
- ^ "Debating trade and consumer protection in Brussels today - U.S. PIRG". uspirg.org.
- ^ Kennedy, John F. (15 March 1962). "Special Message to the Congress on Protecting the Consumer Interest. | The American Presidency Project". www.presidency.ucsb.edu.
- ^ Brobeck, Stephen (1997). Encyclopedia of the consumer movement. Santa Barbara, Calif. [u.a.]: ABC-Clio. p. 176. ISBN 0-87436-987-8.
- ^ "The Times Group". epaperbeta.timesofindia.com. Archived from the original on 16 September 2016. Retrieved 22 March 2016.
- ^ "United Nations Civil Society Participation (ICSO) – Login". Archived from the original on 10 August 2018. Retrieved 17 October 2016.
Further reading
[edit]- Sim, Foo Gaik (1991). IOCU on record : a documentary history of the International Organization of Consumers Unions, 1960-1990. Yonkers, N.Y.: Consumers Union. ISBN 0-89043-531-6.
External links
[edit]
Wikimedia Commons has media related to Consumers International.
- Official website (in English)
- Official website (in Spanish)
Consumers International
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History
Founding and Early Development (1960s–1970s)
The International Organization of Consumers Unions (IOCU), predecessor to Consumers International, was established on April 1, 1960, following a meeting in The Hague, Netherlands, where representatives from 17 consumer organizations gathered to discuss global coordination of consumer protection efforts. Five organizations signed the founding documents: those from the Netherlands (Consumentenbond), United Kingdom (Consumers' Association), United States (Consumers Union), Belgium (Union Fédérale des Consommateurs), and Germany (likely an early testing body such as Öko-Test's precursor).[5][6] The IOCU aimed to facilitate international collaboration among independent consumer groups, primarily focused on product testing, information sharing, and advocacy against deceptive practices, drawing from postwar consumer movements in the Global North.[7] Economist Colston Warne, founder and long-time head of Consumers Union in the US, served as the IOCU's first president from 1960 to 1970, emphasizing the need for cross-border standards to protect consumers from multinational corporate influences. Under his leadership, the organization held its first international congress in 1964, marking a shift toward broader policy coordination beyond national boundaries.[8] Early activities centered on comparative testing of goods and alerting members to hazards like unsafe pharmaceuticals and pesticides, with initial membership growing from the five founders to around 16 organizations by the mid-1960s.[9] By 1970, the IOCU had expanded to approximately 50 affiliates, reflecting rapid adoption in developed economies amid rising consumer awareness post-World War II.[2] In the 1970s, the IOCU began addressing inequities in global trade, particularly the export of dangerous products from developed to developing countries, such as substandard drugs, which prompted investigative reports and calls for international regulation.[7] This period saw initial outreach to non-Western regions, culminating in the establishment of a regional office in Malaysia around 1972 to serve Asia and the Pacific, signaling a pivot toward broader geographical representation.[10] The organization's growth during this decade laid groundwork for its consultative role at the United Nations, achieved by 1977, though early efforts remained dominated by Western testing institutes focused on empirical safety and quality assessments rather than expansive regulatory frameworks.[2]Growth and Institutionalization (1980s–1990s)
During the 1980s, the International Organization of Consumers Unions (IOCU) experienced significant membership growth, doubling to approximately 150 organizations across more than 50 countries by the mid-decade, driven by capacity-building initiatives and increasing global awareness of consumer issues.[10] Specific figures reflect this expansion: 135 members in 1985, rising to 151 by 1987 and 171 by 1989.[10] This period marked a shift toward broader international engagement, with IOCU influencing global standards through advocacy at bodies like the Codex Alimentarius Commission and the International Organization for Standardization (ISO).[10] Institutional developments professionalized IOCU's operations. In 1983, the role of executive secretary was upgraded to director general to strengthen centralized management and global coordination.[10] The organization established its first regional office in Latin America in 1986, initially in Uruguay (relocated to Chile in 1991), enhancing support for members in developing regions.[10] These steps, alongside IOCU's established UN General Consultative Status from 1977, solidified its role as a key advocate in international forums.[10] In the 1990s, membership continued to expand, reaching 177 organizations in 1992 and 208 across 100 countries by 1995, reflecting outreach to Central and Eastern Europe and Africa amid post-Cold War transitions.[10] Institutionalization advanced with the opening of an Africa regional office in Zimbabwe in 1994 and the relocation of the headquarters from The Hague to London in 1993, improving operational efficiency and proximity to European institutions.[10] Culminating these changes, IOCU rebranded as Consumers International in 1995, signaling a more inclusive, action-oriented identity to encompass diverse global consumer advocacy beyond traditional unions.[10] This era's developments positioned the organization for further influence, including model consumer protection laws for Africa in 1995.[10]Modern Era and Global Expansion (2000s–Present)
In the early 2000s, Consumers International had achieved substantial global reach, with membership exceeding 225 organizations across 115 countries, reflecting deepened engagement in emerging markets particularly in Central and Eastern Europe and Africa.[10] This period saw intensified advocacy on international trade and standards, including participation in World Trade Organization negotiations that culminated in the 2015 agreement to eliminate agricultural export subsidies, following discussions initiated in 2001.[11] CI also advanced global standards on genetically modified food safety and pushed for corporate social responsibility frameworks within the International Organization for Standardization, contributing to ISO developments by 2004.[10] Key milestones included the publication of a charter on sustainable energy access in 2007, appointment to the United Nations Advisory Board on sustainable consumption in 2008, and designation as an NGO partner to the UN Commission on Sustainable Development in 2009.[10] In financial regulation, CI's campaigns led to the G20's adoption of international principles on financial consumer protection in 2011, which formalized the International Network for Financial Services Ombudsman Schemes (FinCoNet).[11][12] These efforts underscored CI's role in shaping multilateral policy, alongside revisions to the UN Guidelines for Consumer Protection adopted by the UN General Assembly in 2015 to address contemporary challenges like digital markets and sustainability.[11][13] By the 2020s, CI maintained a network of over 200 member organizations in more than 100 countries, with strategic priorities under Vision 2030 emphasizing sustainability, digitalization, and inclusion amid global issues like climate change and artificial intelligence.[11] Initiatives expanded to include fair digital finance accelerators and experiments testing AI chatbot reliability across 35 members in 19 countries, revealing source citation issues in only 50% of responses.[14] This era highlighted CI's adaptation to technological disruptions, fostering campaigns on data privacy and equitable access while amplifying voices from developing regions in forums like the 2025 Stockholm Food Forum.[14]Organizational Structure
Membership Composition
Consumers International's membership comprises over 200 independent organizations spanning more than 100 countries, primarily focused on consumer advocacy, protection, and empowerment.[15] These members include non-governmental consumer groups of varying scales, from large national entities to smaller community-based associations, as well as select government agencies involved in consumer affairs.[15] Membership is structured into four categories—Full, Affiliate, Government, and Supporter—to accommodate diverse organizational profiles and roles in advancing consumer rights globally.[15] Full and Affiliate members form the core, consisting of independent, non-profit consumer organizations with demonstrated impact in areas such as policy advocacy, education, and dispute resolution; Full members typically hold voting rights and greater influence in governance, while Affiliates provide supplementary support.[15] Government members encompass competition and trade agencies or emerging consumer protection departments, enabling collaboration between civil society and public sector entities on regulatory issues.[15] Supporter members offer additional backing through resources or expertise, broadening the network without full operational integration.[15] This tiered system ensures representation across organizational sizes and capacities, with members required to demonstrate a proven record of consumer trust and achievement.[16] Geographically, membership reflects broad regional diversity, including prominent organizations from Europe (e.g., Norwegian Consumer Council), Asia-Pacific (e.g., Hong Kong Consumer Council), Latin America (e.g., Panamanian Institute of Consumer and User Rights), Africa, and the Middle East, fostering cross-border coordination on shared challenges like product safety and fair trade.[16] While the majority are civil society-led, the inclusion of government affiliates underscores a hybrid model that balances advocacy independence with institutional leverage, though this has raised questions in some analyses about potential conflicts between non-profit missions and state interests.[15] As of the 2024 annual report, these members collectively represent trusted voices in consumer protection across their jurisdictions.[14]Governance and Operations
Consumers International operates as a membership-based world confederation of consumer rights groups, headquartered at 70 White Lion Street, London N1 9PP, United Kingdom.[17] Its governance is structured around a Board of Trustees and an advisory Council, with the Board holding legal responsibility for the organization's charitable status, assets, and activities.[18] The Board consists of senior executives from member organizations, appointed from the Council, and provides strategic oversight while ensuring accountability of the executive leadership.[18] The Council serves as an advisory body to the Board and is elected every four to five years by voting members during the General Assembly.[18] In late 2023, at the Global Congress, a new Council comprising 22 members from diverse regions—including Africa, Latin America, and Asia—was elected, with over two-thirds of the Board being female and representation from low- and middle-income countries.[19] Marimuthu Nadason of the Federation of Malaysian Consumer Associations was re-elected as President, and Gilly Wong of the Hong Kong Consumer Council as Vice President, guiding priorities such as fair digital experiences, sustainable consumption, and amplifying consumer voices.[19] Day-to-day operations are led by Director General Helena Leurent and a Senior Management Team, who shape and implement organizational goals with support from a global staff of approximately 20-24 employees.[18][20] The organization maintains regional offices in Santiago de Chile (Latin America), Kuala Lumpur (Asia Pacific), and Harare (Africa) to facilitate localized coordination alongside the London headquarters. Funding derives from membership contributions by over 200 consumer advocacy organizations, as well as grants from foundations, national governments, multilateral agencies, private sector entities, and civil society; all funding adheres to ethical guardrails and Principles of Engagement that prohibit endorsement of funders' positions or products, with independence safeguarded through Board and Council oversight.[21]Core Activities and Initiatives
World Consumer Rights Day
World Consumer Rights Day is an annual global observance held on March 15, initiated by Consumers International to promote awareness of consumer rights and protection needs.[22] The event commemorates the date of U.S. President John F. Kennedy's 1962 special message to Congress outlining consumer interests as a key policy area, which included rights to safety, information, choice, and representation.[23] Consumers International first marked the day in 1983, proposed by activist Anwar Fazal during his tenure with the organization, to unify consumer groups worldwide in advocacy efforts.[24] Each year, the observance features a specific theme to address emerging consumer challenges, coordinated through campaigns involving Consumers International's member organizations across more than 100 countries.[22] For instance, the 2025 theme focused on "A Just Transition to Sustainable Lifestyles," emphasizing consumer empowerment in shifting toward environmentally responsible consumption patterns while advocating for stronger protections against greenwashing and unsustainable practices.[25] Previous themes have targeted digital marketplaces, trusted smart products, and fair digital worlds, with member-led activities including public events, media outreach, and policy dialogues.[22] In 2022, over 90 member organizations executed diverse campaigns under the fair digital theme, amplifying global reach.[26] The day has garnered international recognition, including United Nations endorsement, facilitating broader participation from governments, businesses, and civil society to advance consumer-centric policies.[27] Campaigns have achieved measurable awareness gains, such as a 2024 media effort reaching over 30 million people to highlight consumer issues in marketplaces.[28] By fostering coordinated action, World Consumer Rights Day supports empirical goals like enhanced regulatory enforcement and informed consumer behavior, though outcomes vary by region due to differing legal frameworks and enforcement capacities.[29]Policy Advocacy and Campaigns
Consumers International engages in policy advocacy to shape international standards and national regulations that safeguard consumer rights, emphasizing fair treatment, safety, and transparency in global markets.[30] Its efforts leverage a network of over 200 member organizations across more than 100 countries to influence bodies like the United Nations, G20, and International Organization for Standardization (ISO).[31] A landmark success was a 10-year campaign leading to the adoption of the United Nations Guidelines for Consumer Protection in 1985, which established foundational principles for consumer safeguards worldwide and were revised in 2015 to address emerging challenges like digital markets.[2][13] In health and environmental policy, Consumers International supported the formation of the International Baby Food Action Network (IBFAN) and Pesticide Action Network (PAN) from 1970 to 1985, contributing to the World Health Organization's 1981 International Code of Marketing of Breast-milk Substitutes, which restricts unethical promotion of formula, and international curbs on exporting hazardous pesticides.[2] Financial advocacy efforts culminated in 2011 with input to the G20 High-Level Principles on Financial Consumer Protection, fostering the creation of FinCoNet, a global network for regulatory cooperation.[2][32] In energy access, it proposed ISO 50007 in 2016, the first NGO-led international standard for assessing energy service quality.[2][33] Key campaigns target pressing issues like sustainable consumption and digital risks, with a goal to enable 3 billion consumers to adopt sustainable practices by 2030.[30] The 2023 Fair Food Price Monitor initiative reached over 30 million people, prompting regulatory interventions on pricing transparency in Nigeria, Kenya, and Zambia.[2] In April 2024, a campaign for transparent digital finance assembled an alliance of more than 50 experts to advocate for clearer disclosures and protections in digital lending and payments, particularly in low- and middle-income countries via the Fair Digital Finance Accelerator.[34][35] The Green Action Fund annually grants funding to members for advocacy promoting sustainable development and poverty alleviation through awareness activities.[36] During the COVID-19 pandemic, members across 100 countries pushed for marketplace protections, including safeguards against price gouging and misinformation.[37] These initiatives often intersect with annual World Consumer Rights Day events, such as the 2025 focus on sustainable lifestyles, involving member-driven workshops, webinars, and social media to influence policy on consumption patterns.[38]Impact and Achievements
Key Policy Influences
Consumers International has significantly shaped global consumer protection frameworks through sustained advocacy, most notably by campaigning for a decade to secure the adoption of the United Nations Guidelines for Consumer Protection in 1985.[11] These guidelines established core principles for consumer rights, including safety, information, choice, and redress, influencing national legislation in numerous countries and serving as a foundational reference for policymakers worldwide.[4] The organization contributed to subsequent revisions in 1999 and 2015, expanding coverage to address sustainable consumption, digital markets, and financial services, thereby adapting the framework to emerging challenges like e-commerce and data privacy.[3] In trade policy, Consumers International influenced World Trade Organization negotiations starting in 2001, culminating in the 2015 Nairobi Ministerial Decision to abolish export subsidies for agricultural products, which aimed to stabilize prices and benefit consumers in developing nations by reducing market distortions.[11] On financial regulation, its advocacy led to the G20's endorsement of high-level principles on financial consumer protection in 2011, fostering international cooperation and the creation of FinCoNet, a global network of financial regulators focused on enforcement and best practices.[11] The organization has also driven advancements in international standards, pioneering the first non-governmental organization-initiated ISO standard on energy access to ensure equitable and safe energy services for underserved populations.[39] Additional contributions include shaping ISO 12812 for mobile banking security and standards for water and sanitation services, promoting consumer-centric criteria in these sectors.[39] Through annual representation at the UNCTAD Intergovernmental Group of Experts on Consumer Protection, established after the 2015 guidelines update, Consumers International monitors implementation and pushes for enhanced global enforcement mechanisms.[3] These efforts, combined with tools like the Consumer Protection and Empowerment Index, have highlighted policy gaps and spurred reforms in areas such as food safety via Codex Alimentarius participation and digital rights advocacy.[39]Empirical Outcomes and Metrics
Consumers International's membership has expanded from five founding organizations in 1960 to over 200 member groups representing consumers in more than 100 countries as of 2020, enabling coordinated global advocacy efforts.[11] This growth facilitated the organization's consultative status with the United Nations by 1980, amplifying its influence on international policy.[11] Campaign initiatives demonstrate quantifiable outreach and engagement. In 2022, World Consumer Rights Day activities engaged 95 member organizations and reached 1.2 million consumers through events and advocacy in multiple countries.[40] By 2023, fair digital finance training under the Fair Digital Finance Accelerator impacted over 100,000 consumers, including 10,000 youth, while broader efforts in Africa extended to more than 30 million individuals.[2] Earlier projects, such as a 2017 initiative on consumer education, affected over 100,000 households in India, Bangladesh, and Indonesia.[2] Policy outcomes include direct contributions to global standards. A 10-year campaign culminated in the United Nations' adoption of the Guidelines for Consumer Protection on April 9, 1985, which have informed national laws in numerous countries and were updated in 2015 to address emerging issues like e-commerce.[13] In 2011, advocacy influenced the G20's endorsement of high-level principles on financial consumer protection.[32] Additional achievements encompass the 2015 WTO agreement abolishing agricultural export subsidies, stabilizing prices in developing markets, and the 2016 initiation of ISO 50007, the first energy management standard proposed by a non-governmental organization.[11][2]| Year | Key Metric/Outcome | Scope |
|---|---|---|
| 1960 | Founding with 5 members | Initial establishment in US, Western Europe, Australia |
| 1970 | Membership reaches 50 organizations | Expansion to early global network |
| 1985 | UN Guidelines adopted | Basis for consumer protection laws worldwide |
| 2011 | G20 financial principles endorsed | Enhanced protections in financial services |
| 2015 | UN Guidelines updated; export subsidies abolished | Addressed digital markets and agricultural stability |
| 2022 | 1.2 million consumers reached | Via 95 members in global campaigns |
| 2023 | 30+ million in Africa; 100,000 trained | Digital finance and regional outreach |