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Mane SA
Mane SA
from Wikipedia

MANE is a major producer of flavours and fragrances with sales of €1,7 billion in 2022. MANE is a member of the European Flavour Association.

Key Information

History

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MANE was founded in 1871 when Victor Mane started producing fragrant materials from regional flowers and plants.[1]

MANE is a member of the European Flavour Association.[2]

References

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from Grokipedia
Mane SA is a French family-owned multinational company specializing in the creation, production, and distribution of flavors and fragrances for industries including , beverages, perfumery, , and products. Founded in 1871 by Victor Mane as V. Mane Fils in Le Bar-sur-Loup, , it has evolved into one of the global leaders in the flavors and fragrances sector, with operations spanning 40 countries and annual sales reaching €1.945 billion in 2024. Headquartered in Le Bar-sur-Loup, the company maintains an independent, entrepreneurial structure under family ownership, emphasizing ethical business practices, product quality, and . Mane SA's product portfolio includes natural and synthetic ingredients derived from regional flowers, , and advanced biotechnological processes, serving major clients worldwide through innovative . Key milestones include early expansions to and the in 1956, in 1963, and in 1998, alongside the establishment of specialized departments for in 1971 and in 1987. The company is committed to environmental responsibility and , achieving its first ISO 14001 certification for environmental management in 1999 and adhering to regulations like REACH for sustainable manufacturing. It pioneered non-animal testing practices as a member of organizations such as the European Partnership for Alternative Approaches to Animal Testing (EPAA) and actively promotes principles on , labor, , and . In 2021, Mane SA celebrated its 150th anniversary, marking a legacy of innovation that continues to drive growth in the competitive global market.

Overview

Founding and Ownership

Mane SA was founded in 1871 by Victor Mane as V. MANE FILS in Le Bar-sur-Loup, , where it initially produced fragrant materials extracted from regional flowers and plants using natural techniques. This origin laid the groundwork for the company's expertise in aroma compounds, establishing it as a pioneer in the fragrance industry during an era when such production relied heavily on local botanical resources. The company has been family-controlled since its inception, with ownership passing through successive generations of the Mane family. Victor Mane's sons, Eugène and , officially took over in 1916, modernizing operations and initiating international expansion. Their nephew, Maurice Mane of the third generation, assumed in 1959 and guided the business until his retirement in 1995, after which he served as chairman of the supervisory board. The fourth generation, represented by brothers Jean Mane and Michel Mane, has led the company since 1995, with Jean serving as president and emphasizing sustainable growth. In February 2025, Samantha Mane, Jean's daughter and a member of the fifth generation, was appointed as the group's first female CEO, marking a continued commitment to family stewardship across five generations. Mane SA's headquarters in Le Bar-sur-Loup, —established in 1907 and expanded over the decades—remains the central hub for its global operations, symbolizing the company's rooted heritage in the region. As a privately held, independent family-owned enterprise, Mane SA prioritizes long-term innovation and entrepreneurial agility over public market demands, enabling a focus on core values like authenticity and that have sustained its growth for over 150 years.

Business Scope and Financials

Mane SA specializes in the and supply of flavors, fragrances, and ingredients, primarily serving the , beverage, , and consumer goods industries. As the first French group in its sector and one of the top global players in flavors and fragrances, the company holds membership in the European Flavour Association, representing leading flavor houses across . In 2024, Mane SA reported sales of €1.945 billion, reflecting an 11.2% growth from 2023 on a like-for-like basis, following €1.77 billion in 2023 and €1.7 billion in 2022. The company's revenue breakdown for 2024 shows flavors accounting for 52%, fragrances 40%, and ingredients 8%. With approximately 8,000 employees worldwide as of late 2024, Mane SA maintains a significant global workforce supporting its operations. Mane SA's key industries include food and beverage sectors such as beverages, , , and savory products, alongside fine fragrances and pharmaceuticals. This diversified scope underscores the company's role in delivering sensory solutions to major international clients, bolstered by its family ownership that fosters sustained innovation.

History

Early Development (1871–1950)

In 1871, Victor Mane founded V. MANE FILS near , , initially specializing in the extraction of essential oils from local Provençal flowers such as , , and lavender, which were abundant in the region's fertile fields. This early focus on natural raw materials from the surrounding countryside laid the groundwork for the company's role in the burgeoning French industry, centered in , the global hub for floral essences. By 1907, the company relocated and established its headquarters in Le Bar-sur-Loup, a strategic move that capitalized on the area's proximity to and its renowned floral expertise, enabling more efficient sourcing and processing of regional botanicals. This relocation solidified V. MANE FILS's position within the local ecosystem of perfumery, where the mild supported the cultivation of high-quality flowers essential for oil extraction. In 1916, Victor Mane's sons, Eugène and , joined the business, bringing fresh energy and expanding production capabilities to incorporate processes, which improved the yield and purity of from delicate floral materials. Their involvement marked a generational shift that emphasized while maintaining the family's hands-on approach to operations. A significant technological milestone came in 1930 with the creation of dedicated workshops, representing the company's first major investment in modern equipment to enhance the efficiency of extraction and meet growing demand in the sector. This advancement allowed for more scalable production without compromising the quality of natural extracts, distinguishing V. MANE FILS amid the competitive landscape of Grasse-based firms. Throughout the pre-World War II period, the company concentrated on sourcing natural raw materials regionally, fostering a reputation for reliable, high-quality contributions to the French perfume industry despite economic hurdles like the and the global depression of the . Family ownership provided continuity and resilience, enabling steady growth in a sector reliant on artisanal knowledge and local . During , operations faced significant disruptions due to wartime shortages and restrictions in occupied , yet the company endured through dedicated family stewardship and adaptations such as relying on available local resources for continued, albeit limited, production. In 1940, headquarters were relocated to Notre-Dame in Le Bar-sur-Loup, a practical adjustment that helped sustain core activities amid the conflict's challenges. This period underscored the Mane family's commitment to preserving the business's foundational principles.

Post-War Expansion (1951–2000)

Following the end of , Mane SA initiated its international expansion in 1956 by establishing subsidiaries in and the , marking the company's first significant overseas ventures to tap into emerging global markets for fragrances and natural extracts. These moves built on the firm's traditional expertise in techniques from regional Provençal flora, allowing it to supply high-quality aromatic materials to international clients in perfumery and related industries. In 1959, Maurice Mane, son of Eugène Mane, assumed leadership of the company, guiding its modernization and sustained growth through the latter half of the 20th century until his retirement in 1995. Under his direction, Mane SA broadened its geographical footprint, entering Brazil in 1963 to strengthen its presence in Latin America and establishing a subsidiary in Switzerland in 1969 to enhance European operations. By 1971, the company had created an Organic Chemistry department dedicated to the development of synthetic molecules, complementing its natural ingredient portfolio, while simultaneously launching operations in the United Kingdom. Throughout the 1980s and 1990s, Mane SA accelerated its diversification into the flavors sector alongside its core fragrances business, channeling substantial investments into research and development tailored to food and beverage applications to meet rising global demand. This period saw workforce expansion to bolster global supply chains, supporting the establishment of additional subsidiaries in key markets such as Germany (1981), Spain (1984), Indonesia (1988), and Chile (1990), alongside the creation of a Biotechnology department in 1987 for advanced ingredient innovation. In 1995, leadership transitioned to Jean Mane and Michel Mane, Maurice's sons, who assumed key executive roles to maintain family oversight amid intensifying industry consolidation and further international growth.

Modern Era (2001–present)

In the 2000s, Mane SA accelerated its international expansion, growing its presence to over 30 countries worldwide through strategic investments in manufacturing and innovation facilities, particularly in emerging markets in and . Key developments included the establishment of operations in in 2001 and in 2003, enhancing the company's ability to source and produce flavors and fragrances closer to high-growth regions. This period marked a shift toward a more diversified global footprint, building on earlier foundations to support increased demand in the and African markets. The and saw Mane SA adapt to evolving industry dynamics, including rising consumer demand for natural ingredients and stricter regulatory frameworks such as EU flavor safety standards under REACH. To secure sustainable sourcing, the company pursued key partnerships and acquisitions, notably taking a majority stake in Kancor in 2014 to bolster control over spice and mint ingredients from . These moves aligned with broader trends toward clean-label products and ethical supply chains, enabling Mane to meet heightened expectations for and natural compositions. In 2021, Mane SA celebrated its 150th anniversary, commemorating the company's heritage since while unveiling a new CSR roadmap for 2030 as part of enhanced initiatives. This milestone highlighted commitments to reducing carbon emissions and promoting renewable carbon sourcing, including participation in the Renewable Carbon Initiative. The anniversary underscored Mane's evolution into a leader in responsible innovation, with events and reports emphasizing long-term environmental goals. Leadership transitioned in 2025 when Samantha Mane, a fifth-generation family member, assumed the role of Group CEO, becoming the first woman to lead the independent, family-owned company. Her tenure has emphasized digital innovation, such as integrating AI into flavor and fragrance formulation, alongside promoting gender diversity within the organization. This shift reflects Mane's focus on forward-thinking strategies to drive creativity and inclusivity in a competitive industry. Amid recent challenges like post-COVID supply chain disruptions, Mane SA demonstrated resilience by maintaining operational continuity and achieving steady growth, supported by diversified sourcing networks. The company navigated these issues through enhanced partnerships and adaptive , contributing to its position as a global leader in flavors and fragrances. Currently, strategic priorities include advancing AI-driven scent design for personalized solutions and expanding into emerging markets, particularly plant-based foods, with technologies like MANE Sense Capture™ to replicate authentic sensory experiences in alternative proteins.

Products and Services

Flavors Division

The Flavors Division of Mane SA specializes in creating custom flavor compounds for both sweet and savory applications, utilizing extracts, concentrates, and synthetic enhancers to deliver tailored solutions for the and beverage industries. These offerings include innovative aromatic profiles that address challenges such as optimization, masking off-notes, and enhancing sensory experiences in various products. By combining expertise in sourcing and advanced , the division provides blends that meet diverse consumer preferences worldwide. Key applications span multiple categories, including beverages such as juices and soft drinks, where flavors enhance refreshment and fruit profiles; dairy products like yogurts and cheeses, focusing on creamy and fresh notes; confectionery items including chocolates and gums, emphasizing indulgent sweetness; baked goods for balanced aroma integration; and savory foods such as snacks, meats, and sauces, where umami and seasoning blends elevate texture and appeal. For savory segments, the division develops marinades, seasonings, and functional blends for raw meats, cooked preparations, and alternatives like vegan burgers, as well as coatings for potato chips, tortilla chips, and extruded snacks. In sweet applications, technologies like PURE CAPTURE™ enable 95/5 fruit-to-natural-flavor (FTNF) solutions and organic options, while N-CAPTURE™ supports encapsulation for improved shelf life in dairy-free ice creams and sugar confectionery. These applications are supported by specialized centers of excellence, such as the Ice Cream Centre in Italy for dairy innovations and Meat Centres for protein-based developments. Innovation in the division emphasizes clean-label and natural flavors, alongside solutions for reduced-sugar and plant-based products to align with and trends. Notable advancements include SENSE CAPTURE™ SALT for salt reduction in savory items, SENSE CAPTURE™ MS for modulating sweetness without compromising taste, and the Protein Transition program that masks bitterness in plant-based proteins for meats and alternatives. Sensory testing in specialized labs tracks emerging consumer trends, such as exotic fruit profiles in beverages and enhanced in snacks, ensuring flavors resonate with global palates. Production processes involve sourcing from traceable global suppliers, blending in certified facilities adhering to ISO 9001, IFS, BRC, and FSSC 22000 standards, and applying principles through GREEN MOTION™ to minimize environmental impact—achieving scores above 50/100 for 83% of natural extracts and synthetic molecules. In 2024, the Flavors Division contributed 52% to the group's of €1.945 billion, underscoring its pivotal role. The division holds a strong market position as part of Mane SA's status as a leading French group and worldwide leader in flavors, particularly in European savory applications, serving major multinational clients in the sector.

Fragrances Division

The Fragrances Division of Mane SA specializes in creating fine fragrances, including perfumes, colognes, and scent accords, utilizing essential oils, absolutes, and synthetic molecules to craft sophisticated olfactory compositions. This division draws on over a century of perfumery expertise, rooted in the company's heritage, to develop exclusive collections that blend natural extracts with innovative synthetic elements. Key applications encompass luxury perfumes for high-end brands, as well as scents for personal care products such as soaps and shampoos, and home care items like candles and detergents. The division's fine perfumery offerings support prestigious global brands by exploring new olfactory territories through dedicated creative centers in Paris, São Paulo, and New York. Innovation in the division includes advanced extraction techniques, such as molecular distillation, which purifies essential oil fractions for enhanced purity and efficacy in fragrance formulations. Additionally, encapsulation technologies like MANENCAPS™ enable prolonged scent release in products, while initiatives such as GREEN MOTION™ focus on developing sustainable scents aligned with eco-friendly principles. In 2025, the division introduced ANTILLONE™, a 100% natural ketone with a bold, fruity signature, developed through biotechnology expertise. In 2024, the Fragrances Division contributed 40% of the group's total revenue of €1.945 billion. The creative process involves close collaboration with international perfumers, who integrate trend forecasting based on consumer insights to anticipate evolving preferences for sensory experiences. This approach ensures fragrances not only evoke emotion but also incorporate sustainable practices, such as biodegradable formulations, to meet modern market demands. As a global leader in natural fragrance ingredients, Mane SA's Fragrances Division maintains a strong market position through its independent structure and commitment to innovation, operating from its historic base in Le Bar-sur-Loup, . The division's perfumery school, refined over 25 years, further bolsters expertise by training the next generation of creators.

Ingredients and Other Offerings

Mane SA provides a wide array of natural and organic ingredients, including essential oils, absolutes, concretes, concentrated juices, and oleoresins, serving as foundational materials for client in flavors and fragrances. These offerings encompass over 350 proprietary extracts and molecules, predominantly derived from natural sources, with certifications such as , Organic, , and Kosher to meet diverse industry standards. Concentrated juices, produced through enzymatic from locally sourced fruits, , meats, and , deliver intense, natural profiles suitable for applications in beverages, bakery products, and savory sectors. The company's ingredients support base material needs in client R&D, enabling the creation of customized flavor and fragrance solutions without overlapping into finished compounds. Key examples include oleoresins and essential oils sourced globally, enhanced through acquisitions like Kancor in , which bolster quality and for sectors like savory and bakery. Innovations such as Jungle Essence™ extracts, obtained via mobile supercritical CO2 extraction units, focus on rare regional botanicals, including from the Pays de Grasse region in , ensuring purity and environmental compatibility. Additionally, Mane develops biotech-derived ingredients to enhance and in sourcing partnerships with local producers, such as long-term collaborations for vanilla in . Production methods emphasize advanced techniques like CO2 for solvent-free results, alongside traditional processes, to yield high-quality absolutes and concretes from botanicals. These efforts contribute approximately 8% to the company's 2024 revenue, underscoring their strategic importance. Mane offers supplementary services including custom ingredient blending tailored to client specifications and support for , such as adherence to IFRA standards for fragrances and global organic certifications.

Operations and Global Presence

Manufacturing and Facilities

Mane SA's headquarters and primary production facility are located in Le Bar-sur-Loup, , where the company conducts , blending, and processing of natural extracts and ingredients. This site serves as the core hub for manufacturing operations, integrating extraction technologies for essential oils and aromatic compounds. Additional facilities in , such as the in Quéven, support specialized production including odor control systems and biofiltration for sustainable processing. The company operates 31 manufacturing sites across 40 countries as of 2024, enabling localized production to meet regional demands in the flavors and fragrances sectors. Key hubs include the (Woodlawn, , with a state-of-the-art facility inaugurated in April 2025), (São Paulo region via MANE Do Brasil), (multiple sites including , Byadgi, and under MANE KANCOR for spice extraction), (Cibitung and Cikampek), (Pinghu), , and . These sites focus on , handling processes from raw material treatment to final product formulation. Mane SA maintains a robust through partnerships with over 1,000 suppliers and direct collaborations with local farmers for sustainable sourcing, including programs that have reached approximately 7,000 farmers in sustainable agricultural practices, particularly in and for spices, , and other Botanicals. This extends from cultivation and harvesting to extraction and manufacturing, ensuring traceability and quality in perishable ingredients like from and jasmine from . The company's operational scale supports annual production capacities in the thousands of metric tons, exemplified by the Ohio facility's 15,000-ton capacity for liquid flavors, which represents a fivefold increase in North American output. All sites adhere to international quality and safety standards, including ISO 9001 for , HACCP for , FSSC 22000 for , and ISO 14001 for environmental management at 22 locations covering 95% of shipments as of 2024. Logistics are optimized through expanded warehousing and lower-impact transport modes, with real-time tracking of environmental impacts to facilitate efficient global distribution.

Research and Development

Mane SA maintains an extensive research and development (R&D) infrastructure, operating over 50 dedicated centers worldwide as of 2024 to support its innovation in flavors and fragrances. Key facilities include the Sarrée Innovation Centre in Le Bar-sur-Loup, , which features sustainable elements such as geothermal probes and photovoltaic panels, and creative hubs in the United States, such as the Fine Fragrance center in New York and operations in . In Asia, R&D activities are supported through sites in , , , and , enabling region-specific advancements. The company invests approximately 7.5% to 7.7% of its annual revenue in R&D, amounting to around €150 million in 2024 based on a turnover of €1.945 billion, underscoring its commitment to long-term technological progress. Mane employs advanced extraction techniques, including supercritical CO2 processes for solvent-free isolation of natural ingredients, alongside biotechnology methods such as fermentation to produce sustainable aroma compounds like natural vanillin and gamma-octalactone. These are complemented by digital tools like GREEN MOTION™, which assesses the environmental impact of ingredients during eco-design, and JUNGLE ESSENCE™, a biotechnology-driven approach to recreate plant essences without harvesting endangered species. While AI applications in sensory analysis are emerging in the industry, Mane focuses on precision tools for taste modulation, such as SENSE CAPTURE™, to enhance sensory profiles in reduced-sugar formulations. The company's innovation efforts emphasize clean-label solutions and sustainable alternatives, including SENSE CAPTURE™ for natural salt reduction that maintains taste integrity without synthetic additives, and biodegradable encapsulation technologies like MANENCAPS™ FC CLEEN for controlled release in products. Developments also target trend-aligned creations, such as low-carbon fragrance ingredients derived from biotech processes and options through evaluations, with over 83% of natural extracts and synthetic molecules scoring above 50/100 on environmental metrics in 2024. Examples include AQUAFINE™ for water-soluble flavors and PURAKAN™, a patented active for control in personal care, addressing consumer demands for vegan-compatible and zero-sugar compatible profiles. Mane holds more than 700 patents filed between 2009 and 2023, covering innovations in aroma compounds, encapsulation, and cooling agents like monomenthyl succinate (Physcool®). Strategic collaborations enhance these efforts, including partnerships with the French National Centre for Scientific Research (CNRS) for the Wellmotiona tool, which measures emotional impacts of fragrances, and with ImmunoSearch for non-animal testing methods. The company also works with startups and initiatives like the Renewable Carbon Initiative and The Red List Project for sustainable sourcing, and contributes to industry standards through membership in the International Fragrance Association (IFRA) and International Organisation of the Flavour Industry (IOFI), which align with European Flavour Association goals on safety and sustainability. The R&D workforce comprises over 130 specialists, including approximately 70 perfumers and 67 flavorists, who leverage analytical tools such as gas chromatography-mass spectrometry for ingredient and compound identification. These experts, part of Mane's global team of about 8,000 employees as of , receive an average of 16-17 hours of annual to stay abreast of biotechnological and digital advancements. This dedicated cadre drives the company's focus on for fermented ingredients, ensuring innovations meet regulatory and market needs for clean, allergen-reduced solutions.

Sustainability and Corporate Responsibility

Environmental Initiatives

Mane SA has implemented comprehensive environmental initiatives as part of its CSR roadmap to 2030, focusing on reducing ecological impacts across its global operations in flavor and fragrance production. These efforts emphasize , responsible resource use, and ecosystem preservation, aligned with international standards such as the (SBTi). The company publishes annual CSR reports detailing progress, with environmental data verified by third parties. In terms of (GHG) assessments, Mane SA has conducted annual evaluations since establishing a baseline in , encompassing Scopes 1, 2, and 3 emissions across its facilities. The 2024 report indicates total emissions of 882,473 tCO₂e, including 59,124 tCO₂e for Scopes 1 and 2, reflecting a 34% reduction per of product since through measures like energy efficiency and adoption of renewable , which now accounts for 49% of consumption. include a 50% absolute reduction in Scope 1 and 2 emissions and a 58% reduction in Scope 3 emissions per by 2030, both validated by SBTi. For sustainable sourcing, Mane SA pursues full of natural ingredients through its MANE SOURCE™ program, which ensures short supply chains and 100% origin transparency for key materials like . The company aims for 90% of strategic suppliers to commit to its CSR policy, with current adherence at 63%, and conducts life cycle assessments for raw materials. Partnerships include ECOCERT-certified organic farmers for in , benefiting 10,000 producers, and RSPO Mass Balance certification at sites in , , and for sustainable since 2020. In the Provence region near , Mane supports local floral sourcing from certified growers to maintain quality and . Waste and resource management initiatives include targets for to by 2030, with 82% of recovered in 2024 through and processes, including treatment plants at facilities in and . operations incorporate solvent recovery to minimize . Water usage has been reduced by 11% per since the 2018 baseline via systems, such as for non-production purposes, with a goal of 20% overall reduction by 2030 and higher in water-stressed areas. Biodiversity efforts center on conservation in sourcing regions, including reforestation projects in Madagascar where Mane has planted over 40,000 trees across 40 hectares since 2022 to support vanilla production and combat deforestation. The company also partners with initiatives like The Red List Project to protect endangered plant species and has signed the Business and Biodiversity Pledge. In the Grasse area, Mane contributes to floral conservation by promoting sustainable cultivation of regional flowers essential to its fragrance division. Mane SA holds the EcoVadis Platinum rating, placing it in the top 1% of assessed companies for sustainability performance, and complies with REACH regulations for chemical substance management. Its environmental reporting adheres to (GRI) standards, with 83% of products manufactured at ISO 14001-certified sites.

Social and Ethical Practices

Mane SA demonstrates a strong commitment to social and ethical practices through its human-centric (CSR) framework, emphasizing employee development, inclusive workplaces, community support, and responsible governance. As a family-owned enterprise, the company maintains ethical continuity rooted in its founding principles of and for people, which guide operations across its global workforce. In employee welfare, Mane SA prioritizes professional growth and well-being, providing comprehensive training programs to nearly all its staff. In 2024, 97% of its 8,279 employees—approximately 6,789 individuals—participated in training averaging 17 hours per person, with 1.4% of payroll allocated to these initiatives, including apprenticeships at the Mane School of Perfumery in Le Bar-sur-Loup, where selected candidates undergo a two-year customized program to develop expertise in fragrance creation. The company also fosters diversity and inclusion, with women comprising 38% of the workforce and 41% of management positions in 2024, supported by certifications such as GEEIS for gender equality in France, Spain, and Italy, and EDGE Plus in the United States; Mane SA has committed to achieving at least 40% female representation in leadership roles by 2030 through ongoing diversity programs and a dedicated DEI committee. Community engagement forms a core pillar of Mane SA's ethical strategy, with initiatives focused on local and global impact. In its region of Le Bar-sur-Loup, , the company supports youth education and development through school partnerships and programs like the Perfumery School, which integrates sustainable practices into training. Globally, during Sustainability Month in October 2024, employees participated in volunteering efforts, including mentoring youth via the RISE Leadership Academy and supporting inclusion projects like LP4Y for at-risk young people, alongside donations totaling €490,000 to community causes in regions such as and . Mane SA upholds an ethical through rigorous supplier assessments and adherence to international standards. The company conducts audits, with 25% of significant suppliers evaluated on CSR criteria in 2024 and 16 audits performed that year; 63% of strategic suppliers have committed to its CSR policy, aligning with the UN Global Compact principles, which Mane SA has supported since 2003, including anti-corruption measures via a Code of Ethics signed by 97% of employees. Health and safety remain paramount, with Mane SA pursuing zero-harm objectives through the "Target: Zero Accidents" initiative launched in 2024, which contributed to a 28% reduction in accident frequency rate to 5.35. The company has certified 31% of its workforce at ISO 45001 sites and provides support, including stress prevention training for managers and social worker assistance, enhanced post-COVID to address employee well-being. Additionally, since April 2025, Mane SA has collaborated with the International Collaboration on Cosmetics Safety (ICCS) to advance non-animal testing methods, building on its policy against for flavors and fragrances and investments in alternatives like those from ImmunoSearch. Mane SA's CSR reporting, conducted annually since 2010, ensures transparency and accountability, with the 2024 report verified by a third party under GRI standards and covering 95% of and 84% of the . Stakeholder engagement includes panels and surveys involving employees—representing about 5% of the in feedback processes—along with dialogues with suppliers and communities to refine practices.

References

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