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OpenTable
OpenTable
OpenTable
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OpenTable is an online restaurant-reservation service company founded by Sid Gorham, Eric Moe and Chuck Templeton[3] on July 2, 1998, and based in San Francisco, California.

Key Information

In 1998, operations began with a limited selection of restaurants in San Francisco. Restaurants used the company's back-end software to process the reservations made on the website, resulting in a real-time reservation system for both diners and restaurants.[4] The service has since expanded to cover more than 55,000[5] restaurants in more than 80 countries as of 2024.[6] In June 2014, the company was acquired by Priceline Group for $2.6 billion.

Reservations are free to end users; the company charges restaurants flat monthly and per-reservation fees for their use of the system.[7] According to the company, it provides online reservations for more than 50,000 restaurants around the world and seats over 1 billion diners per year.[8]

History

[edit]

OpenTable was founded by Chuck Templeton on July 2, 1998, and initially incorporated in California as easyeats.com, Inc.[9]

On May 21, 2009, the company held its initial public offering (IPO), on the NASDAQ stock exchange under the ticker symbol OPEN. The underwriters of the IPO were Merrill Lynch, Allen & Company, Stifel Nicolaus, and ThinkEquity.[10]

On October 1, 2010, the company acquired Toptable, a restaurant reservation site in the UK.[11]

On January 29, 2013, the company announced that it had entered a definitive agreement to acquire Foodspotting.[12]

On June 13, 2014, the company agreed to a takeover offer by the Priceline Group of $103 a share, a 46% premium on the previous day's closing stock price. The offer valued the company at $2.6 billion. Both companies said OpenTable would continue to operate as a separate business under the same management.[13]

In August 2020, OpenTable named Debby Soo as its new CEO.[14]

In 2024, OpenTable signed a partnership deal with Visa that gives certain cardholders access to reservation slots at popular restaurants.[15]

Information

[edit]

For users

[edit]

Users search for restaurants and reservations based on such parameters as dates, times, cuisine, and price range. Users who have registered their email address with the system will then receive a confirmation email.[16] Users can also receive 100 or 1,000 points after dining that can be redeemed for discounts at member restaurants.[17]

The company also has a mobile application that allows users to find and book dinner reservations.[18][19]

In April 2024, the company announced a policy change under which anonymous reviews will no longer be allowed beginning May 22. All reviews will display the user's display photo and first name at a minimum, and all existing reviews will be retroactively deanonymized to meet this standard.[20] After receiving significant pushback, OpenTable quickly announced that it would not apply the new policy retroactively, leaving previous reviews anonymous. The start of the new policy was also pushed back to later in the year.[21]

For restaurants

[edit]

Restaurant owners use an Electronic Reservation Book which computerizes restaurant host-stand operations and replaces existing paper reservation systems. The system handles reservation management, table management, guest recognition, and email marketing.[22]

See also

[edit]

References

[edit]
[edit]
Revisions and contributorsEdit on WikipediaRead on Wikipedia

OpenTable

View on Grokipedia
from Grokipedia
OpenTable is an American online restaurant reservation platform founded in 1998 by Chuck Templeton, Sid Gorham, and Eric Moe, headquartered in , . The company pioneered digital booking for diners while offering restaurants tools for managing reservations, guest data, and operations, serving as a key player in the hospitality technology sector. OpenTable went public on the in 2009 under the ticker symbol OPEN, marking a significant milestone during a challenging period for initial public offerings. In 2014, it was acquired by The Priceline Group (now , Inc.) for $2.6 billion in cash, integrating it into a broader portfolio of travel and reservation services. Today, as a subsidiary of (: BKNG), OpenTable connects over 60,000 restaurants worldwide, facilitating more than 1.8 billion diner seats annually through its free real-time reservation system for users and comprehensive management solutions for restaurant operators. The platform operates globally, with a focus on enhancing dining experiences via mobile apps, website bookings, and data-driven insights for the restaurant industry.

Overview

Company Profile

OpenTable is an online restaurant reservation service company founded on July 2, 1998, in , , by Chuck Templeton, Sid Gorham, and Eric Moe. Initially incorporated as easyeats.com, Inc., the company began with a broader vision for a food-related platform offering recipes and reviews but quickly pivoted to focus on developing an electronic reservation book (ERB)—hardware and software designed to digitize and streamline restaurant reservation management by replacing traditional paper systems. This shift addressed the challenges of securing tables, inspired by Templeton's personal experiences with reservation difficulties. Today, OpenTable operates as a of , Inc., serving as a leading global platform that connects diners with restaurants through real-time online reservations and comprehensive guest management tools. Its core mission is to empower exceptional dining experiences by helping restaurants optimize operations and grow their businesses while enabling diners to discover, book, and enjoy tables that suit their preferences. The platform supports over 60,000 restaurants, bars, wineries, and other venues, facilitating the filling of more than 1.9 billion seats annually across diverse dining scenarios, including online, phone, and walk-in reservations. Headquartered in , OpenTable maintains a robust global presence with international offices and dedicated teams in locations such as (), (), (Australia), Mexico City (Mexico), and Englewood (Colorado, USA), among others, to deliver localized services in over 80 countries. This network ensures tailored support for restaurants and diners worldwide, fostering community connections through technology-driven hospitality solutions.

Leadership and Ownership

OpenTable operates as a wholly owned of Inc., following its acquisition by the company—then known as the Priceline Group—for $2.6 billion in June 2014. This structure positions OpenTable within a broader portfolio of travel and hospitality brands, including and . The company's current is Debby Soo, who was appointed in August 2020 and has overseen a technological overhaul, including the integration of AI tools such as voice bots for reservations and an AI-powered for personalized recommendations. Prior to Soo, Christa Quarles served as CEO from 2016 to 2019, succeeding earlier leaders like and Jeff Jordan; the original founders, including Chuck Templeton, transitioned out of executive roles after the company's 2009 . As part of , OpenTable's ownership facilitates synergies with the parent company's travel ecosystem, such as cross-promotions offering restaurant perks to hotel bookers on , though full integration efforts have faced challenges. Under Soo's leadership, the company has grown its workforce to approximately 1,100 employees as of 2025, reflecting expansions in and .

History

Founding and Early Development

OpenTable was founded in 1998 by Chuck Templeton, Sid Gorham, and Eric Moe in , California, with the aim of addressing the inefficiencies inherent in the traditional restaurant reservation system, which relied heavily on phone calls and manual record-keeping. Templeton, who had a background in and , drew personal inspiration from an incident where his wife spent over three hours attempting to secure last-minute dinner reservations by phone, leaving voicemails across multiple restaurants—a common frustration exacerbated by the lack of real-time availability information. This experience underscored the need for a digital solution to streamline bookings for both diners and restaurant staff. The company was initially incorporated as easyeats.com, Inc. on , 1998, and rebranded to OpenTable.com, Inc. on June 2, 1999, reflecting a sharper focus on its core product: a proprietary Electronic Reservation Book (ERB) system that combined hardware and software to replace pen-and-paper reservation logs at host stands. Early development centered on this hardware-centric model, sold directly to restaurants through door-to-door sales efforts, enabling basic electronic management of tables and guest data. However, the approach encountered significant challenges, including high upfront costs for restaurants and slow adoption amid the dot-com era's economic pressures, prompting a strategic pivot in the early toward software-only solutions and online reservations via the company's website. To support its launch and growth, OpenTable secured initial seed funding of $750,000 from friends and family, followed by investments, including a in May 1999 led by Venture Frogs and a Series B round in January 2000 from Benchmark Capital. The company targeted the U.S. market from the outset, beginning operations in with partnerships among local fine-dining establishments to test and deploy real-time booking capabilities, allowing diners to view availability and confirm reservations instantly online. This foundational network in the Bay Area laid the groundwork for broader adoption by demonstrating the ERB's value in reducing no-shows and optimizing table turnover.

Expansion, IPO, and Acquisitions

During the mid-2000s, OpenTable significantly expanded its network across major U.S. cities, onboarding thousands of restaurants to its reservation platform. By 2006, the company had grown to serve 4,500 participating restaurants, up from 750 in 15 cities just six years earlier, reflecting a strategic push into high-density markets like New York, , and to capture a larger share of the fine-dining sector. In , OpenTable enhanced its consumer-facing offerings by launching mobile reservation capabilities, allowing diners to book tables directly from and contributing to a surge in online bookings. This update built on the company's existing web-based system, which had been operational since 1999, and helped drive user adoption amid rising smartphone penetration. By the end of , OpenTable's partners numbered approximately 10,000, facilitating millions of reservations annually. On May 21, 2009, OpenTable went public on the under the OPEN, pricing its at $20 per share. The company offered 1.57 million shares, while selling shareholders contributed 1.43 million, raising a total of approximately $60 million in gross proceeds before underwriting discounts. Shares opened at $24.50 and closed the first trading day at $31.89, a 59% increase from the IPO price, valuing the company at around $600 million on debut amid a challenging market environment. Post-IPO, OpenTable pursued international growth through strategic acquisitions. In September 2010, it acquired U.K.-based toptable.com for $55 million in cash, gaining access to over 6,000 restaurants in and other major British cities and marking its first major foothold in . The deal closed in October 2010, integrating toptable's operations to bolster OpenTable's global reservation network. In January 2013, OpenTable bought Foodspotting, a focused on photo-based food discovery and recommendations, for $10 million in cash; the acquisition aimed to enhance diner through visual content, though the app was later discontinued. OpenTable's deepened during this period, with its network expanding to over 10,600 restaurants by early and continuing to grow through targeted partnerships. The company formed integrations with travel providers, including early collaborations with hotel chains for bundled dining options, enabling seamless bookings for guests and increasing reservation volumes. By 2013, these efforts had positioned OpenTable as the dominant player in online restaurant reservations, covering tens of thousands of seats across and select international markets. As a leading up to its acquisition, OpenTable saw steady revenue growth primarily from software subscriptions, which accounted for 52% of total revenues in 2009 and remained a core stream through monthly fees for its reservation management tools. Total revenues rose from $55.8 million in 2008 to $68.6 million in 2009, driven by increasing adoption and per-cover fees, underscoring the platform's before its shift to private ownership.

Acquisition by Booking Holdings

In June 2014, The Priceline Group (now ) announced its acquisition of OpenTable for $2.6 billion in an all-cash deal, offering $103 per share—a 46% premium over OpenTable's closing price the previous day. The transaction was approved by both companies' boards and faced no significant regulatory obstacles, allowing it to close swiftly on July 24, 2014, through a merger under law. The acquisition aligned strategically with Priceline's goal to broaden its travel ecosystem beyond hotels, flights, and rentals into dining experiences, capitalizing on the overlap between travelers and restaurant-goers. Priceline executives highlighted synergies such as bundling restaurant reservations with bookings to enhance value, while leveraging OpenTable's established network of over 31,000 s and 15 million monthly diners to enter the restaurant marketing sector. A key aim was accelerating OpenTable's international expansion, as the platform derived about 80% of its revenue from the U.S., whereas Priceline generated 80% from abroad; this allowed OpenTable to tap Priceline's global marketing expertise and infrastructure for faster growth in markets like and . Following the deal's completion, OpenTable retained its operational independence, continuing to operate from its headquarters under its own brand without immediate structural overhauls. Matthew Roberts, OpenTable's CEO at the time, remained in his role initially to guide the transition, emphasizing continuity in core services while integrating Priceline's mobile and e-commerce capabilities to improve . This setup enabled rapid for international scaling, with early efforts focusing on partnerships and to boost restaurant adoption outside , marking a shift from OpenTable's pre-acquisition U.S.-centric trajectory.

Recent Developments

Debby Soo assumed the role of CEO at OpenTable in August 2020, bringing over a decade of experience from to lead the company through a period of technological transformation. Under her leadership, OpenTable initiated a comprehensive tech overhaul, including the development of an AI-powered launched in July 2025, which leverages restaurant data from menus, reviews, and descriptions to deliver personalized dining recommendations and answer diner queries on dietary needs, ambiance, and more. This tool, integrated with APIs from and , aims to reduce booking friction and enhance by addressing up to 80% of common questions instantly. Key operational updates during Soo's tenure from 2022 to 2025 focused on improving reservation reliability and efficiency. OpenTable introduced bot detection systems to combat automated reservation and implemented hold features that securely collect information without immediate charges, helping restaurants mitigate no-show impacts through potential penalties for late cancellations. Additionally, enhancements to waitlist management allowed restaurants to better fill last-minute openings by integrating "Notify Me" alerts into the reservation queue, optimizing seat utilization amid fluctuating demand. In response to the , OpenTable accelerated the adoption of contactless solutions, including mobile payments and pre-payment options, which over 50% of diners deemed important for safety during the crisis. The platform supported restaurants with waived fees and new tools for virtual and outdoor experiences, facilitating a gradual recovery as seated diners rebounded. Post-pandemic, recovery trends highlighted a shift toward mid-week dining, with Wednesdays seeing an 11% year-over-year increase in reservations by , reflecting evolving habits toward less traditional scheduling. OpenTable's 2025 initiatives emphasized AI integration for operational efficiency, including smarter inventory management systems that use to forecast demand and reduce waste, alongside expanded payment integrations with POS and delivery platforms for seamless transactions. The company also forecasted continued growth in experiential dining, with 42% of diners expressing greater interest in immersive restaurant events compared to the prior year, and an 8% rise in group bookings for parties of six or more, signaling a broader trend toward social and themed outings. In 2024, OpenTable partnered with Visa to launch the Visa Dining Collection, offering eligible cardholders exclusive access to primetime reservations and events at select restaurants, streamlining payments and enhancing loyalty through integrated Visa Infinite benefits. This collaboration built on OpenTable's global network while supporting market adaptations in key regions.

Services

Features for Diners

OpenTable enables diners to search for and book restaurant reservations in real time through its and , allowing users to filter options by location, date, time, type, price range, and party size. This process integrates with mapping services for easy and displays immediate availability from participating restaurants, streamlining the selection and confirmation of tables without the need for phone calls. To enhance discovery, the platform offers tools such as availability alerts, where diners can set notifications for specific unavailable time slots or party sizes, receiving instant updates when openings arise—an app-exclusive feature that facilitates last-minute bookings. Users can also save favorite restaurants to a personalized list for quick access and future planning, while the delivers tailored updates on saved spots, including new items, awards, reservation reminders, and promotional deals. Additionally, integration with user reviews and map views helps diners evaluate options based on ratings, photos, and proximity. The OpenTable Regulars , revamped in October 2025, rewards diners with points for every completed reservation made directly on the platform, earning 100 points per standard booking and up to 1,000 for select premium experiences. Points accumulate in a free account and can be redeemed starting at 1,000 for dining credits at participating restaurants, with higher thresholds unlocking greater discounts. Diners achieve status after six reservations within a 12-month period, granting benefits like six months of free Uber One membership, priority customer support, and enhanced point multipliers on future bookings; the status renews annually based on activity. Diners contribute to the reviews system by submitting star ratings and written comments after dining, which help inform other users about , service, and ambiance. Since May 22, 2024, new reviews display the diner's first name and profile photo instead of a username, eliminating full to promote and trust, though existing reviews prior to this date remain unchanged following user feedback. Reviews are moderated for authenticity and integrated into profiles alongside aggregated metrics like average ratings. For special occasions, OpenTable supports group reservations accommodating larger parties, often through dedicated private dining options that allow advance planning for events like birthdays or corporate gatherings. The platform also facilitates experiential bookings, such as ticketed wine dinners, chef tastings, live music events, or prix fixe menus, where diners can purchase in advance for guaranteed seating and sometimes prepay to secure spots. These features appear in a dedicated "Experiences" tab, enabling users to discover and reserve unique culinary events tailored to occasions.

Features for Restaurants

OpenTable provides restaurants with the Electronic Reservation Book (ERB), a digital platform that serves as the central hub for real-time table management, enabling operators to view and adjust reservations, floor plans, and seating arrangements instantly to prevent overbooking and optimize turnover. The ERB includes waitlist functionality, allowing restaurants to capture additional demand by automatically notifying diners when tables become available, and supports no-show prevention through optional deposit or prepayment requirements based on integrated tools. Complementing the ERB, OpenTable's GuestCenter acts as a CRM-like , maintaining a comprehensive database of guest profiles that tracks dining history, preferences, allergies, and special occasions across visits and locations. This enables personalized outreach, such as automated emails or direct messaging to invite repeat visits or notify guests of tailored promotions, while staff scorecards help teams recognize high-value customers for enhanced service. For marketing, OpenTable integrates restaurants into its global search network, boosting visibility through 24/7 bookability and targeted campaigns that leverage diner data for personalized email promotions, such as incentives for off-peak reservations. Analytics tools provide insights, including booking trends and performance metrics, to help operators adjust and promotions dynamically. Advanced technologies include the AI-powered , launched in 2025, which assists restaurant staff by automating responses to diner inquiries on profiles, menus, and availability, thereby increasing conversion rates from browsers to bookings and facilitating opportunities like add-ons during reservations. As of 2025, integrations support contactless payments via prepay options and POS connections for seamless transactions, while inventory management is enhanced through linked systems that track order insights and revenue in real-time. Operational aids focus on , with shift maximization features like flow controls that pace reservations in 15-minute intervals and set maximum capacities to balance pacing and . Group booking handling streamlines large-party reservations through dedicated tools and featured experiences, such as curated menus, while the platform's real-time validation helps maintain reservation integrity against unauthorized access.

Business Model

Revenue Streams

OpenTable operates on a model for diners, providing free access to search, discover, and book restaurant reservations to drive user engagement and network growth. Restaurants, however, bear the costs associated with platform access and bookings, forming the core of OpenTable's revenue generation. This structure incentivizes broad diner participation while monetizing through restaurant partnerships. The primary revenue streams derive from subscription fees and per-cover charges paid by restaurants. Subscriptions grant access to the Electronic Reservation Book (ERB) and other management tools, with tiered pricing based on market size, features, and location. For example, the Basic plan costs $149 per month plus a setup , while higher tiers like Core or Pro range up to $499 monthly, offering advanced functionalities such as tools and . Per-cover fees are levied for each seated via OpenTable's network, ranging from $1.00 to $1.50 per cover depending on the subscription plan, and varying by volume and geography to reflect operational scale. These fees are recognized upon successful seating, ensuring revenue aligns with value delivered to restaurants. Additional income comes from upsell packages, including premium marketing services, enhanced listings to boost visibility, and integrations such as payment processing for prepaid experiences, which incur a 2% service fee. These options allow restaurants to customize their participation, further diversifying OpenTable's earnings beyond basic subscriptions and bookings. Following its 2014 acquisition by Booking Holdings, OpenTable has evolved to include bundled services enabling cross-promotions, such as integrating restaurant reservations with travel itineraries on platforms like Booking.com, enhancing overall ecosystem value without introducing direct fees to diners. This integration supports sustained growth by leveraging Booking Holdings' global reach.

Financial Performance

OpenTable's experienced significant growth during its pre-IPO years, expanding from $16.7 million in 2005 to $190 million in , driven by increasing adoption of its reservation platform by restaurants and diners. Following its 2009 , OpenTable achieved profitability that year, reporting operating income of $8.7 million on $68.6 million in . By , the company posted of $33.4 million on its $190 million , reflecting sustained and market expansion. After its acquisition by in 2014, OpenTable became integrated into the parent company's portfolio, with no standalone financial reports issued post-2014. OpenTable's performance contributed to ' overall growth, including a 16% year-over-year increase to $6.8 billion in the second quarter of 2025 and a 13% year-over-year increase to $9.0 billion in the third quarter of 2025, amid broader sector recovery. Key metrics include reservation volumes exceeding 1 billion seats annually, supporting the dining segment's expansion tied to post-pandemic demand resurgence. In 2025, OpenTable's introduction of AI-powered features, such as the generative AI launched in July, provided a boost by enabling new revenue streams like personalized upsells and enhanced diner insights across its network of over 60,000 restaurants. These innovations were highlighted as key drivers in ' Q2 2025 results, with AI tools contributing to improved efficiency and monetization opportunities.

Controversies

Review Anonymity Policy

In April 2024, OpenTable announced a significant change to its review policy, stating that it would begin displaying diners' first names and profile photos on all reviews, including those previously submitted anonymously, with the update set to take effect on May 22. The company described this shift as a measure to enhance transparency and accountability in the review process. The announcement quickly drew widespread backlash from users, who criticized the retroactive application as a potential privacy violation akin to doxxing and argued that it would erode trust in the platform. Both diners and restaurateurs voiced opposition, highlighting concerns over the exposure of past anonymous feedback and its implications for honest reviews. Facing mounting criticism, OpenTable reversed the decision within days, confirming on April 14, 2024, that it would not retroactively deanonymize existing reviews and would instead apply the name and photo display only to new submissions. This adjustment preserved for historical reviews while aiming to deter fake or manipulative submissions moving forward. The policy change was motivated by OpenTable's goal to combat fraudulent reviews and foster greater accountability among verified users. In the aftermath, the company updated its guidelines to prioritize reviews from confirmed reservation holders, though debates persist regarding the balance between authenticity and user privacy in online feedback systems.

Operational Scandals

In , OpenTable faced a significant operational when a former employee was discovered to have created approximately 300 fake reservations on Reserve, a competing reservation platform, using multiple fabricated accounts. This scheme, which ran from December 2017 to , primarily targeted 45 in , resulting in hundreds of no-shows that disrupted operations and caused financial losses for the establishments. The employee's actions were intended to Reserve by overwhelming its system and damaging its reputation among restaurant partners. OpenTable conducted an internal investigation upon learning of the irregularities, promptly fired the employee, and confirmed that the individual acted alone without company involvement or knowledge. The company cooperated fully with authorities, leading to federal charges of wire fraud against the former enterprise operations specialist in September 2018; OpenTable also reimbursed affected restaurants for losses incurred from the no-shows. In response, OpenTable enhanced its internal oversight, though specific details on new protocols were not publicly detailed beyond the initial firing and reimbursement efforts. Beyond this incident, OpenTable has drawn ongoing criticism for operational shortcomings, including high subscription and per-cover fees that some restaurants view as burdensome, with monthly costs averaging around $200 plus $1-2 per . User reviews as of 2025 highlight inaccuracies in waitlist notifications, where diners report being promised shorter waits than actual experiences, and glitches in group bookings that lead to overbookings or unassigned tables. These issues have persisted despite platform updates, contributing to frustration among both diners and restaurant operators. Technically, OpenTable encountered vulnerabilities to booking bots in the early , enabling to hoard reservations at popular venues, which exacerbated access issues for genuine users. Starting in 2020, under CEO Debby Soo, the company undertook a major technological overhaul, introducing bot detection algorithms and holds to secure bookings and prevent automated abuse. Additionally, to address high no-show rates—reportedly averaging 10-20% industry-wide—OpenTable enabled restaurants to require deposits of $25-50 per person, a measure that has reduced no-shows by up to 50% in implementing venues according to platform data. These operational challenges have impacted OpenTable's reputation, with diner-side Trustpilot ratings hovering around 1.4 out of 5 as of late 2025, largely due to service flaws like booking errors and poor responsiveness. Restaurant feedback similarly emphasizes pricing drawbacks, with many noting the fees as a key con despite the platform's utility in driving reservations.

Data Privacy Concerns

In November 2025, OpenTable faced backlash over its data-sharing practices, with reports revealing that the platform uses AI to analyze and share diners' behavioral data—such as patterns of lateness, cancellations, and no-shows—with participating restaurants. This feature, intended to help operators manage reservations more effectively, was criticized as invasive , potentially leading to unfair treatment or denied bookings for users based on past behavior. Industry insiders and privacy advocates expressed concerns that such data could label diners inappropriately from isolated incidents. OpenTable stated that users can of and that the insights aim to improve service, but the controversy highlighted ongoing tensions between operational efficiency and user privacy.

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  57. https://www.paymentsdive.com/news/visa-opentable-partner-dining-perks-program-Chicago-Los-Angeles/721785/
  58. https://www.opentable.com/blog/press/page/the-perfect-pairing-opentable-and-visa-launch-the-visa-dining-collection/
  59. https://www.opentable.com/
  60. https://www.opentable.com/restaurant-solutions/resources/top-features-diners-love/
  61. https://www.prnewswire.com/news-releases/opentable-unveils-revamped-loyalty-program--opentable-regulars--featuring-new-savings-and-better-benefits-for-diners-302594012.html
  62. https://help.opentable.com/s/article/otregulars
  63. https://www.restaurantdive.com/news/Opentable-revamps-loyalty-program-reservations/803845/
  64. https://www.pcmag.com/news/opentable-to-swap-usernames-for-first-names-on-previously-anonymous-reviews
  65. https://www.engadget.com/your-anonymous-opentable-reviews-will-soon-display-your-first-name-120006774.html
  66. https://www.opentable.com/restaurant-solutions/resources/experiences-on-opentable-for-restaurants/
  67. https://www.opentable.com/restaurant-solutions/plans/private-dining/
  68. https://www.opentable.com/restaurant-solutions/products/reservation-management/
  69. https://www.opentable.com/restaurant-solutions/products/features/opentable-waitlist/
  70. https://www.opentable.com/restaurant-solutions/products/relationship-management/
  71. https://www.opentable.com/restaurant-solutions/products/guestcenter/
  72. https://www.opentable.com/restaurant-solutions/products/features/restaurant-marketing/
  73. https://www.opentable.com/restaurant-solutions/resources/digital-marketing-tools/
  74. https://www.opentable.com/restaurant-solutions/resources/meet-concierge-your-new-ai-powered-booking-advantage/
  75. https://www.opentable.com/restaurant-solutions/resources/contactles-payment-systems/
  76. https://support.opentable.com/s/article/flow-controls
  77. https://www.opentable.com/restaurant-solutions/products/features/
  78. https://support.opentable.com/s/article/GuestCenter-for-groups
  79. https://www.sec.gov/Archives/edgar/data/1075531/000107553125000010/bkng-20241231.htm
  80. https://www.opentable.com/restaurant-solutions/plans/
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  82. https://www.sec.gov/Archives/edgar/data/1125914/000117184310000174/newsrelease.htm
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  84. https://s201.q4cdn.com/865305287/files/doc_financials/2025/q2/BKNG-Q2-2025-Earnings-Press-Release-7-29-25.pdf
  85. https://s201.q4cdn.com/865305287/files/doc_financials/2025/q3/Q3-25-BKNG-Earnings-Release-Final.pdf
  86. https://www.phocuswire.com/booking-holdings-q2-2025-earnings
  87. https://www.nasdaq.com/press-release/opentable-launches-gen-ai-powered-concierge-arm-diners-instant-insights-its-60000
  88. https://www.ainvest.com/news/opentable-ai-concierge-reshaping-restaurant-tech-unlocking-revenue-streams-booking-holdings-bkng-2508/
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  90. https://www.bleepingcomputer.com/news/security/opentable-wont-add-first-names-photos-to-old-reviews-after-backlash/
  91. https://www.businessinsider.com/anonymous-reviews-changing-names-policy-opentable-glassdoor-2024-4
  92. https://abcnews.go.com/Business/opentable-employee-allegedly-made-hundreds-fake-reservations-slam/story?id=58041728
  93. https://chicago.eater.com/2018/3/5/17078210/opentable-reserve-fake-reservation-scheme-no-shows-chicago-restaurants-valentines
  94. https://www.nytimes.com/2018/03/06/business/opentable-reservations-chicago.html
  95. https://www.capterra.com/p/17313/OpenTable-for-Restaurants/reviews/
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  97. https://www.prnewswire.com/news-releases/opentable-launches-show-up-for-restaurants-initiative-to-mitigate-no-shows-and-bring-attention-to-its-impact-on-restaurants-301314308.html
  98. https://nypost.com/2025/11/12/lifestyle/diner-ai-data-on-opentable-could-get-you-a-canceled-reservation-for-being-a-no-show-late-we-have-the-power-to-do-that/
  99. https://www.theverge.com/report/822110/opentable-ai-assisted-data-restaurants
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