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Webjet is an online travel agency that allows users to book airline tickets and hotel reservations. Webjet was established by former Jetset Travel (now Helloworld Travel) executives David Clarke, Allan Nahum and John Lemish in 1998.[1] Webjet is currently owned by Webjet Group, following a demerger from Webjet Limited in September 2024.[2]

Key Information

Webjet also offers other travel-related services, such as car hire, insurance, holiday packages and flight deals, and is most commonly used in Australia and New Zealand.[3]

History

[edit]

Webjet was listed on the Australian Securities Exchange in 2000 via a reverse takeover of Roper River Resources NL.[4] Roper River Resources NL became Webjet NL on 18 April 2000, and Webjet Limited on 15 June 2000. On 31 May 2001, Webjet's booking system became fully automated.[5]

In April 2010, Webjet began operating in North America through a joint venture.[6] John Guscic became Managing Director in February 2011.[7] Webjet concluded its North American joint venture in June 2017.[8]

Webjet also acquired Zuji in Australia, Hong Kong, and Singapore in March 2013.[9][10] Zuji was sold in November 2016.[11] In September 2024, Webjet Limited demerged into Web Travel Group and Webjet Group.[2]

References

[edit]
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Webjet

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Webjet is an Australian-based online travel agency (OTA) founded in 1998, specializing in enabling consumers to search, compare, and book a wide range of travel services including domestic and international flights, hotel accommodations, car rentals, , and holiday packages. As part of the Webjet Group, it operates as a leading digital platform in the region, leveraging advanced technology such as and travel aggregation to simplify itinerary planning and provide competitive deals. The company began as a startup in , , aiming to disrupt the traditional industry by introducing online booking capabilities at a time when digital travel services were emerging. By 2004, Webjet achieved a world-first in travel services aggregation, followed by innovations like an industry-first knowledge in 2005 and an matrix in 2006, which enhanced search efficiency and . It quickly grew to become the number one OTA in and by 2010, serving millions of customers annually. In 2013, Webjet expanded into the (B2B) sector with the launch of WebBeds in , which rapidly became the second-largest global B2B travel provider within six years by offering wholesale accommodation and transfer services to travel agents worldwide. Key acquisitions bolstered its portfolio, including Online Republic (operator of brands like GoSee) in 2016 to strengthen B2C offerings in and , and Trip Ninja in 2021 for advanced technology in handling complex multi-destination itineraries. The Webjet Group, listed on the Australian Securities Exchange (ASX: WJL), emphasizes sustainability, earning Toitū ‘net carbonzero’ certification in 2023 for its carbon offset programs integrated into bookings. As of , following a from its parent entity, Webjet continues to focus on consumer-facing brands while maintaining ATIA/ATAS (A17325) to uphold high industry standards in customer protection and service quality. With over 25 years of expertise, it supports travelers from idea to itinerary, operating in multiple markets including , , , and the .

Company Overview

Founding and Early Development

Webjet was founded in 1998 in , , by David Clarke, Allan Nahum, and John Lemish. Clarke, the lead founder and former chief executive of Jetset Travel (now Helloworld Travel), brought extensive experience from senior management roles in the travel industry spanning nearly two decades at Jetset, where he oversaw operations across multiple countries. Lemish, a colleague from Jetset, contributed operational expertise, while Nahum provided financial and strategic guidance as a seasoned accountant and consultant. As one of Australia's pioneering online travel agencies (OTAs), Webjet disrupted the conventional travel booking process dominated by brick-and-mortar agencies by enabling direct online reservations for flights, accommodations, and related services. The company's early operational model centered on aggregating inventory from airlines and hotels through digital partnerships, operating without physical offices to minimize costs and prioritize accessible, low-overhead online access for consumers. This approach leveraged emerging technology to offer real-time comparisons and bookings, positioning Webjet as an innovator in the nascent travel sector in . The core launched in 1998, quickly establishing partnerships with domestic airlines and providers to build its aggregation system. These initial collaborations focused on major Australian carriers and accommodations, allowing Webjet to provide competitive pricing and convenience from its inception. By emphasizing customer-centric digital tools, Webjet laid the groundwork for rapid adoption in the Australian market, setting the stage for subsequent growth.

Corporate Structure and Demerger

Prior to the 2024 demerger, Webjet Limited (ASX: WEB) operated as a diversified with a structure encompassing both business-to-consumer (B2C) and (B2B) divisions. The B2C segment included agencies such as Webjet OTA, alongside platforms like GoSee and Trip Ninja, focusing on direct consumer bookings for flights, hotels, and packages. The B2B division, centered on WebBeds, provided wholesale inventory and services to trade partners globally. This integrated structure had evolved through strategic acquisitions that built a broad portfolio across retail and wholesale operations. The was implemented on September 30, 2024, following approval on September 17, 2024, and the commencement of conditional trading for the new B2C entity on September 23, 2024. This restructuring separated the company into two independent, ASX-listed entities: Webjet Group Limited (ASX: WJL), which retained the core B2C operations and the Webjet brand, and Web Travel Group Limited (ASX: WEB), the renamed continuing entity housing the B2B operations including WebBeds. Under the scheme, eligible Webjet Limited received one Webjet Group Limited share for every Webjet Limited share held, with the distribution effected through in-specie transfer to preserve tax efficiency where possible. The primary rationale for the was to unlock greater by enabling each division to adopt focused strategies tailored to their distinct market dynamics, particularly amid the ongoing recovery in global travel demand following the . With limited operational synergies between the consumer-oriented B2C model and the wholesale B2B approach, the split allowed for independent capital allocation, investment decisions, and growth pursuits, avoiding the execution risks and costs associated with alternatives like an IPO or trade sale. This separation was seen as optimal for enhancing financial flexibility and attracting specialized talent and capital to each entity. Post-demerger, both entities established separate boards and leadership teams to oversee their operations independently, supported by a two-way Transitional Services Agreement for shared administrative functions during the initial period. Webjet Group Limited's board, chaired by Don Clarke with Katrina Barry as Managing Director, emphasizes the development of digital platforms to drive retail . Meanwhile, Web Travel Group Limited, under Chair Roger Sharp and Managing Director John Guscic, focuses on expanding B2B wholesale capabilities. This governance structure ensures strategic autonomy while maintaining alignment on key post-separation priorities.

Business Operations

Products and Services

Webjet's B2C division primarily operates as an online (OTA), enabling consumers to book a range of services through its platforms, including webjet.com and dedicated mobile applications available in multiple countries. Core offerings include domestic and international flights from major airlines, accommodations worldwide ranging from to luxury options, rentals via partnerships with over 800 providers in more than 30,000 locations, and packages that bundle flights with hotels for savings. Additionally, users can access tours and inspiration guides for destinations like holidays or trips, as well as multiday tours launched in November 2025 in partnership with operators such as and ; and policies underwritten by partners such as Cover-More and Zurich. These services are accessible via intuitive search tools on the website and apps, supporting bookings in regions including , , the , and the . The company's platforms leverage advanced technology integrations to enhance the booking experience. Aggregation tools pull real-time pricing and availability from global suppliers, ensuring users see up-to-date fares and inventory during searches. Dynamic packaging allows for customized combinations of flights, hotels, and car rentals into single itineraries, often at opaque bundled prices for multi-stop trips. Furthermore, AI-driven features, powered by tools like Trip Ninja—which employs to automate complex itineraries—provide personalized recommendations, such as optimized multi-city routes or tailored suggestions based on user preferences and past behavior. Recent partnerships with (AWS) and are expanding these AI capabilities to improve and trip planning personalization. In August 2025, Webjet acquired Locomote to launch , offering solutions. Unique features distinguish Webjet's services, including a 30-minute Booking Price Guarantee that locks in selected flight fares during checkout to protect against immediate increases, with coverage up to $1,000 AUD per booking for eligible rises. Flexible booking options cater to varied needs, such as Fly Now Pay Later plans across 140 airlines, for interest-free installments on eligible purchases, and Reserve Now Pay Later for participating hotels. For loyalty, Webjet integrates with external programs like Membership Rewards and NAB Rewards, allowing point redemptions for flights, hotels, and packages (e.g., 20,000 Amex points for $100 travel credit), while a proprietary is in development to enhance member benefits and retention. Following the September 2024 demerger, Webjet's B2C operations separated from its former B2B arm, now under Web Travel Group, which provides wholesale inventory through WebBeds to support agents globally.

Global Presence and Market Position

Webjet maintains a dominant position in the online (OTA) sector within and , where it holds over 50% in domestic OTA flights and has been ranked as the leading OTA since 2010. The company has expanded its footprint internationally, including in through brands like GoSee, and various Asia-Pacific markets, primarily via its vehicle rental brands like Airport Rentals and Motorhome Republic, which provide global booking capabilities. In the broader OTA landscape, Webjet competes with major players such as , , and by leveraging localized pricing strategies and extensive partnerships with over 400 airlines worldwide, enabling comprehensive flight inventory across regions. This competitive edge is supported by integrations with global distribution systems (GDS) and direct airline contracts, allowing Webjet to offer tailored options in key markets while maintaining its stronghold in . Following the , Webjet emphasized recovery in domestic travel within and , where demand rebounded strongly and contributed to significant gains since 2020. The company has also integrated sustainable travel features, such as carbon offset programs for flights and hotels, to address environmental concerns and appeal to eco-conscious consumers. Through its B2B arm, the Web Travel Group (following the 2024 demerger), Webjet extends its global reach by providing travel agents with access to over 500,000 hotels across 39,000 locations worldwide via the WebBeds platform. This distribution network supports agent bookings in diverse international markets, enhancing Webjet's overall ecosystem without overlapping its consumer-facing OTA operations.

History

Key Milestones (1998–2015)

Webjet was founded in 1998 as one of Australia's pioneering online travel agencies (OTAs), launching its platform to disrupt the traditional travel booking industry by offering consumers direct access to flights, hotels, and packages through an intuitive online interface. This marked the company's entry into the nascent digital travel market, capitalizing on the growing adoption of internet-based commerce in the region. In 2004, Webjet introduced groundbreaking technological innovations, including the world's first Travel Services Aggregation system, which enabled seamless integration and comparison of multiple travel providers on a single platform. That same year, the company developed the industry-first domestic flight matrix presentation and established an API integration with Airways, enhancing real-time booking capabilities for low-cost carriers in . These advancements solidified Webjet's position as a leader in online travel distribution. By 2010, Webjet had achieved the status of the number one OTA in and , driven by strong market penetration and user growth in the online booking sector. This milestone reflected the company's successful scaling from a startup to a dominant player, with total transaction values reflecting robust demand for its aggregated services. In 2013, Webjet expanded through strategic moves, acquiring Zuji's operations in , , and for $25 million, which bolstered its presence in key markets and increased its total transaction value by approximately 30%. Concurrently, the company established WebBeds in as a B2B wholesale provider, launching Lots of Hotels to serve the and regions with hotel distribution. These initiatives diversified Webjet's portfolio beyond consumer-facing OTAs into operations. Webjet further grew its international footprint in by launching its Lots of Hotels B2B platform in with an initial $1 million investment to target the U.S. business travel sector. This move aimed to replicate the success of its Asia-Pacific and European operations in the competitive landscape.

Expansions and Acquisitions (2016–Present)

In 2016, Webjet expanded its offerings in the leisure travel sector by acquiring Online Republic Group, a New Zealand-based platform specializing in car rentals, bookings, and cruises, for NZ$85 million. This acquisition strengthened Webjet's position in the region and diversified its portfolio beyond flights and hotels into ancillary travel services. In 2021, Online Republic was rebranded as GoSee, consolidating its operations into a unified marketplace for vehicle rentals and related holiday components, enhancing Webjet's ability to bundle comprehensive travel packages. Webjet continued its technological advancements in 2021 with the acquisition of Trip Ninja, a Canadian travel tech firm focused on AI-driven solutions for multi-city and complex flight itineraries. This purchase integrated Trip Ninja's FareStructure technology into Webjet's online platform, enabling more competitive pricing and automated handling of non-standard routes to improve customer acquisition and conversion rates. The move positioned Webjet to better serve travelers seeking optimized, multi-leg journeys, particularly in dynamic markets affected by post-pandemic recovery. A significant occurred in 2024 through the of Webjet's business-to-consumer (B2C) operations into a separate entity, Webjet Group Limited, while the (B2B) division was retained under Web Travel Group Limited. This pivotal event, approved by shareholders in September 2024, allowed each segment to pursue focused growth strategies, with the B2C arm emphasizing direct consumer platforms and the B2B arm prioritizing wholesale distribution. As part of its ongoing investments, Webjet maintained a 20% stake in Taguchi , originally acquired in 2009, to support data-driven for its marketing efforts. In 2025, Webjet further bolstered its B2B capabilities by acquiring Locomote, an Australian corporate travel management platform, for an upfront cash payment of A$17 million plus a potential A$6 million earn-out based on performance milestones. The deal, completed in October 2025, integrated Locomote's technology—rebranded as Webjet Business—into Webjet's ecosystem, expanding its corporate travel solutions with features like policy compliance and . These expansions and acquisitions have collectively built a diversified portfolio of brands and technologies, including GoSee for leisure rentals and Trip Ninja for advanced flight search, while enhancing B2B wholesale operations through WebBeds—a platform grown via strategic integrations since 2014 to provide global inventory to travel agents. This approach has enabled Webjet to scale its market presence, combining consumer-facing innovations with robust B2B distribution to navigate evolving travel demands.

Leadership

Founders

Webjet was founded in 1998 by three former executives from the travel industry: David Clarke, Allan Nahum, and John Lemish. These individuals, drawing on their extensive experience, established the company in , , with a focus on creating an online platform to transform travel booking. David Clarke served as the lead founder and initial managing director, bringing his background as a senior executive at Jetset Travel, where he held key positions from 1977 to 1995, including as chief executive overseeing operations across 20 countries. Prior to founding Webjet, Clarke had retired but recognized the potential for digital innovation in the traditionally offline travel sector, driving the company's vision to disrupt booking processes through an accessible internet-based model. His leadership emphasized user-friendly online tools, positioning Webjet as a pioneer in 's online travel agency space. Allan Nahum, a co-founder, contributed his expertise in and operations, shaped by over 30 years in the industry and his prior role as a partner at the Melbourne-based and consulting firm HLB Mann Judd. As the early non-executive chairman, Nahum managed key operational aspects, including forging initial partnerships with airlines and providers to build the platform's . His strategic oversight helped stabilize the company's foundational structure during its formative years. John Lemish, the third co-founder, focused on technology and platform development, leveraging more than 25 years of operational experience in the travel sector. As executive operations director, Lemish oversaw the technical build-out of Webjet's website, ensuring robust functionality for flight and accommodation bookings that supported the company's early growth. His contributions were instrumental in scaling the digital infrastructure, as recognized in later company announcements for his role in the firm's ongoing development. Collectively, Clarke, , and Lemish—retired industry veterans—bootstrapped Webjet using personal resources and industry networks, without initial external venture funding, to launch operations in a nascent market. This self-funded approach enabled the company to achieve a public listing on the Australian Securities Exchange in 2000 through a , marking a rapid transition from startup to publicly traded entity. Their combined efforts laid the groundwork for Webjet's initial success as a disruptor in distribution.

Current Executive Team

Katrina Barry serves as the Group CEO and Managing Director of Webjet Group, appointed on July 15, 2024, following her earlier role as CEO of Webjet B2C since June 2024. With over 20 years in travel, , , and , Barry previously led me&u as Global CEO through a successful merger in 2023 and held executive positions at , including co-founding in and . In her current role, she drives digital innovation and global B2C expansion, leveraging her technology background to enhance customer experiences in the online travel sector. Layton Shannos is the Group , having joined Webjet in and advanced to oversee financial operations for the OTA business before assuming his group-level role post-demerger in 2024. A with a and an MBA from Business School, Shannos manages financial strategy amid volatile travel markets, emphasizing profitability and strategic decision-making to support B2C growth. Key operational leaders include Shashank Kaul, at Webjet.com.au, who focuses on platform enhancements to bolster digital resilience and innovation in travel booking systems. Complementing this, Oonagh Flanagan, appointed as the inaugural in June 2025, leads brand campaigns such as the "Go Somewhere" platform launched in October 2025, which refreshes Webjet's identity to promote spontaneous travel across . The board comprises independent non-executive directors with expertise in , , and related sectors, including Don Clarke (legal and background), Shelley Beasley (commerce and directorships), Ellie Comerford (economics and ), and John Boris (, MBA, and global operations). This composition supports strategic oversight for Webjet Group's post-demerger B2C focus.

Financial Performance

Initial Public Offering and Listing

Webjet Limited achieved public listing on the Australian Securities Exchange (ASX) in 2000 through a of the shell company Roper River Resources NL, which facilitated access to capital markets for expanding its online travel operations. The transaction was completed in March 2000, with Roper River Resources renaming to Webjet NL in April and then to Webjet Limited in June, marking the company's entry as a listed entity under the ticker WEB. Following the listing, Webjet demonstrated rapid growth, becoming the leading online in and by 2008 through innovations like service aggregation and a focus on technology-driven . By 2010, this performance had solidified its status as a prominent ASX-listed , with transaction values increasing 30% year-over-year to $504 million and net profit after tax rising to $10.5 million, reflecting its dominance in the online travel agent sector. The WEB ticker remained in use for Webjet Limited until the September 2024 demerger, which separated the B2C and B2B operations, with the legacy entity rebranding as Web Travel Group Limited (still ASX: WEB) and the new B2C entity listing as Webjet Group Limited (ASX: WJL). As an ASX-listed company, Webjet has adhered to listing rules on continuous disclosure and , including the issuance of annual reports commencing in to provide transparency on financial and operational performance.

Revenue Growth and Recent Results

Webjet's revenue has demonstrated substantial growth over the years, evolving from approximately A$10 million in the early to more robust figures in subsequent decades. By FY2010, annual revenue stood at A$38.9 million, reflecting early expansion in online travel bookings. This trajectory accelerated, reaching A$72.9 million in FY2013 amid increasing in and internationally. Post-2013, growth incorporated B2C-focused expansions, with B2C for FY2023 at A$127.7 million and underlying EBITDA of A$45.0 million. In FY2024, B2C reached A$143.6 million with underlying EBITDA of A$55.9 million, driven by recovery from the and digital platform enhancements. Following the , Webjet Group Limited (ASX: WJL) reported FY2025 of A$139.7 million (a 3% decrease from FY2024 ) and underlying EBITDA of A$39.4 million (a 1% increase), aligning with expectations amid stable domestic demand and international growth. In 1H FY2026 (ended September 30, 2025), was A$67.9 million (down 1% from 1H FY2025), with underlying EBITDA of A$14.4 million (down 9%) and underlying NPAT of A$7.8 million (up 16%), reflecting resilience despite market pressures; the company declared its first interim . Key growth drivers continue to include post-COVID international bookings and improved margins in core B2C operations. Webjet Group aims to achieve sustained organic expansion through investments in and digital platforms, capitalizing on the structural shift toward online travel services in the post-pandemic era. This supports projections for FY2026 underlying EBITDA in the range of A$30–32 million.

Controversies

Regulatory Penalties

In November 2024, the Australian Competition and Consumer Commission (ACCC) initiated Federal Court proceedings against Webjet Marketing Pty Ltd, alleging that the company made false and misleading representations about flight availability and pricing on its , marketing emails, platforms, and website between November 2018 and November 2023. These claims included airfares starting from a low base price while omitting compulsory fees, such as the Webjet servicing fee and booking price guarantee fee ranging from A$34.90 to A$54.90 per booking, in violation of the Australian Consumer Law. The ACCC further alleged that Webjet sent booking confirmation emails to 382 consumers for flights that were not actually secured, often requiring additional payments or refunds after the fact, spanning from November 2018 to June 2024. The proceedings culminated in a settlement approved by the Federal Court in July 2025, where Webjet was ordered to pay a A$9 million for the misleading conduct related to and booking confirmations from 2018 to 2023. The court found that Webjet's advertisements, which excluded these mandatory fees—accounting for approximately 36% of booking revenue during the period—deceived consumers into believing they could secure flights at the displayed prices, contravening sections 18, 29(1)(g), and 29(1)(i) of the Australian Consumer Law. This penalty reflected the scale of the misconduct, which affected numerous consumers through hidden surcharges buried in or entirely undisclosed on promotions. As part of the resolution, Webjet admitted liability for the contraventions and committed to implementing reforms for greater pricing transparency, including full disclosure of all compulsory fees in future advertisements and a comprehensive review of its compliance program to prevent recurrence. The company also provided refunds to impacted consumers, with some facing additional costs up to A$2,120 due to unbooked flights. These measures were jointly proposed in court submissions, highlighting Webjet's cooperation with the ACCC. The case has intensified regulatory scrutiny on online travel agencies (OTAs) for deceptive practices, prompting the ACCC to emphasize enforcement against misleading pricing across the retail sector and influencing calls for standardized fee disclosure in the industry. The A$9 million penalty contributed to an exceptional expense in Webjet's financial results for the year ended March 2025.

Executive Allegations

In October 2025, Webjet's former chief legal counsel, Meaghan Simpson, publicly accused the company's CEO and Managing Director, Katrina Barry, of resume irregularities, including exaggerated claims about her professional qualifications and experience. Simpson alleged that Barry's resume falsely stated she had 25 years of executive-level experience, despite not having been in the workforce for that duration, and claimed roles such as director at Securities and , positions Simpson asserted Barry never held. Additional claims included Barry portraying herself as a co-founder of and beginning her career as a practicing , though Simpson contended Barry had never practiced law. These allegations emerged in the context of Simpson's own termination from Webjet on June 26, 2025, which she described as retaliatory following her whistleblower complaints. Simpson raised initial concerns about Barry's resume with Don Clarke in March 2025, formalizing them in April and extending them via email to four board members, linking the issues to a proposed share buyback and potential lapses. She further claimed exclusion from key duties as and , , and denial of return to the office after leave, culminating in her dismissal just seven days after she threatened to escalate the matter to the Australian Securities and Investments Commission (ASIC) or the Australian Securities Exchange (ASX). Simpson's , filed in the Federal Court in early 2025, seeks compensation, an apology, and reinstatement of her whistleblower protections under . Webjet responded by attributing Simpson's termination to performance reasons, without directly addressing the substance of the resume allegations against Barry. The company has not issued a formal of wrongdoing or announced an internal investigation, though the matter raises potential implications for , including compliance with ASX continuous disclosure rules and whistleblower protections under the Corporations Act 2001. Barry has retained her position as CEO amid . As of November 10, 2025, the dispute remains ongoing, with no formal charges filed against Barry or Webjet by regulatory authorities.

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