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PagerDuty
PagerDuty
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PagerDuty, Inc. is an American cloud computing company specializing in a SaaS incident management platform for IT operations departments.[7][8]

Key Information

PagerDuty is headquartered in San Francisco with offices in Toronto, Atlanta, London, Lisbon, Tokyo, and Sydney. Its platform is designed to alert clients to disruptions and outages.[9] The software operates as a standalone service or can be integrated into existing IT systems.[7]

History

[edit]

The company was founded 2009 in Toronto, Ontario, by University of Waterloo graduates Alex Solomon, Andrew Miklas, and Baskar Puvanathasan.[10][11] The company was incubated at Y Combinator.[12]

In July 2016, the former CEO of Keynote Systems, Jennifer Tejada, was named CEO of PagerDuty.[13]

In June 2018, PagerDuty launched Event Intelligence, a product designed to analyze incoming digital signals and human responses to communicate incident response suggestions to operators when new incidents occur. At its industry conference in September 2018, the company also launched PagerDuty Visibility and PagerDuty Analytics.[14][15]

In March 2019, PagerDuty filed its S-1 with the SEC in anticipation of its IPO[16] and in April 2019, PagerDuty went public on the New York Stock Exchange.[17]

On January 21, 2023 PagerDuty CEO Tejada's layoff memo was criticized for insensitivity for inappropriately quoting Martin Luther King, announcing promotions of executives, and tone deafness.[18][19]

In July 2025, the company began looking for buyer interest and exploring the idea of selling.[20]

Funding

[edit]

PagerDuty raised a seed funding round of $1.9 million in 2010, followed by a Series A round that raised $10.7 million in January 2013.[21][22] As of 2018, the company has raised over $170 million in venture funding.[23][24][25]

PagerDuty announced a funding round in April 2017 led by Accel. The $43.8 million round included existing investors Andreessen Horowitz, Bessemer Venture Partners, Baseline Ventures and Harrison Metal.[26]

In September 2018, PagerDuty raised $90 million in a round led by T. Rowe Price and Wellington Management.[27]

Acquisitions

[edit]

In October 2020, PagerDuty completed the acquisition of Rundeck, a provider of DevOps automation.[28]

In March 2022, PagerDuty completed the acquisition of Catalytic, a no-code Automation platform.[29][30]

In November 2023, PagerDuty completed the acquisition of Jeli, an incident management startup.[31]

See also

[edit]

References

[edit]
[edit]
Revisions and contributorsEdit on WikipediaRead on Wikipedia

PagerDuty

View on Grokipedia
from Grokipedia
PagerDuty, Inc. is a San Francisco-based that develops and markets a SaaS platform for digital operations management, enabling real-time incident detection, alerting, on-call scheduling, and response coordination primarily for IT, , , and support teams. Founded in 2009 in , , by former Amazon engineers Alex Solomon, Andrew Miklas, and Baskar Puvanathasan, PagerDuty emerged from frustrations with inefficient on-call systems, initially focusing on simplifying pager-like notifications for software engineers. The platform has evolved to incorporate AI-driven automation, event intelligence, and integrations with over 700 tools, supporting proactive issue resolution and operational resilience across enterprise environments. In April 2019, PagerDuty completed its on the under the ticker symbol "PD," raising approximately $250 million and achieving a debut valuation reflecting strong demand for its operations-focused software amid growing cloud adoption. The company has since expanded its offerings with features like generative AI for incident summarization and agentic , emphasizing scalable workflows that reduce mean time to resolution (MTTR) for mission-critical systems. As of 2025, PagerDuty serves thousands of customers globally, positioning itself as a central hub for managing the complexities of modern digital infrastructure without notable public controversies disrupting its trajectory.

History

Founding and Early Development (2009–2012)

PagerDuty was founded on February 18, 2009, in , , by Alex Solomon, Andrew Miklas, and Baskar Puvanathasan, graduates of the who had previously worked as software engineers at Amazon. The concept emerged from their firsthand experiences managing on-call rotations and dealing with fragmented alerting tools, drawing inspiration from Amazon's internal on-call systems to address issues like alert fatigue and inefficient incident response. In January 2009, the founders left their jobs to prototype the idea, committing the first code to on the official founding date. Development progressed rapidly in the initial months, culminating in an August 2009 beta launch announced on . This offered core features such as basic alarm notifications via , , and phone, alongside simple scheduling for on-call rotations. By December 2009, PagerDuty introduced its paid tier at $299 per month for teams of up to 25 users, marking the transition from beta testing to commercial operations and enabling early revenue generation through sign-ups. In the summer of 2010, the company joined Y Combinator's accelerator program, prompting a relocation to to access the U.S. tech ecosystem. Post-Demo Day, PagerDuty raised $1.9 million in seed funding from angel investors, including SV Angel, which supported product refinements and initial scaling efforts. Throughout 2011, the team grew to 11 employees while prioritizing , with customer acquisition driven primarily by word-of-mouth referrals from early adopters in tech operations. By 2012, headcount doubled to 22 with the addition of dedicated sales roles, customer numbers exceeded 1,000, and annual recurring revenue reached $3 million—a milestone that validated the and positioned the company for institutional venture funding.

Expansion and Product Evolution (2013–2018)

In 2013, PagerDuty raised a $10.7 million Series A funding round led by , enabling the company to expand its team from 20 to 60 employees and assemble an initial executive team. By 2014, the company achieved $10 million in annual recurring revenue (ARR) and refined its core product vision around a structured incident response process: , notify, fix, and analyze. That year, PagerDuty secured a $27.2 million Series B round led by , which supported further development of its platform as a central hub for operations reliability. By 2016, PagerDuty had scaled to over $50 million in ARR and approximately 200 employees, reflecting rapid customer adoption among enterprises requiring robust IT incident management. In the summer of that year, Jennifer Tejada was appointed CEO, bringing expertise in scaling software companies to drive enterprise-focused growth. The company continued funding momentum with a $43.8 million Series C round in April 2017, led by Accel, which facilitated international expansion and sales team buildup. Headcount doubled between 2016 and 2018 to support enterprise customer needs, with ongoing hiring planned through 2018. Product evolution during this period shifted PagerDuty from a primarily alerting-focused tool to a comprehensive digital operations platform. Early enhancements emphasized integrations, reaching over 300 by September 2018 to connect with diverse monitoring and tools. In early 2018, the platform incorporated advanced incident response capabilities beyond basic on-call notifications, targeting complex organizational workflows. Key launches included Event Intelligence in June 2018, which used to reduce alert noise and prioritize incidents based on patterns. In September 2018, following a $90 million Series D round that valued the company at $1.3 billion, PagerDuty introduced for real-time service impact assessment and for operational performance insights, enabling proactive rather than reactive management. These developments positioned PagerDuty as a full-spectrum solution for digital operations by the end of 2018.

IPO and Post-Public Era (2019–Present)

PagerDuty priced its on April 10, 2019, at $24 per share, with shares beginning to trade on the under the "PD" the following day. The company sold 10,430,500 shares, generating net proceeds of approximately $213.9 million after underwriting discounts and commissions. This valued PagerDuty at around $1.8 billion on a fully diluted basis at the IPO price. In the post-IPO period, PagerDuty focused on scaling operations and expanding its platform amid competitive pressures in the digital operations management market. Revenue grew from $118 million in fiscal year 2019 to more than $370 million by fiscal year 2023, reflecting customer adoption and product enhancements. By the second quarter of fiscal 2026 (ended July 31, 2025), quarterly revenue reached $123.4 million, up 6.4% year-over-year, while annual recurring revenue stood at $499 million, increasing 5% from the prior year. The company achieved non-GAAP operating profitability in recent years, though its stock price declined to $16.01 per share as of October 23, 2025, underperforming the IPO level amid broader market volatility in SaaS stocks. To bolster capabilities, PagerDuty executed three acquisitions between 2020 and 2023, targeting incident response and workflow automation. In November 2023, it acquired Jeli, an incident management startup, to integrate retrospective analysis tools into its platform and improve post-incident learning. Earlier, the 2022 purchase of Catalytic aimed at enhancing automation for enterprise workflows. Leadership under CEO Jennifer Tejada, who has held the role since 2016, emphasized hyperscaling and AI integration post-IPO. Recent executive additions included Todd McNabb as in September 2025 to drive sales growth, and Callum Eade as of APAC Sales to expand in the region. Board changes featured the addition of Zach Nelson, former CEO, and in response to investor cooperation agreements.

Products and Services

Core Incident Management Platform

PagerDuty's core platform serves as the foundational system for handling IT operations disruptions, aggregating alerts from diverse sources such as monitoring tools, customer feedback, and support tickets into a unified interface for rapid and response. It employs configurable on-call schedules and escalation policies to notify and mobilize the appropriate responders, ensuring incidents are acknowledged and addressed without delay. To delete a schedule in PagerDuty, go to People > Schedules, select the desired schedule, and choose "Delete this Schedule" from the actions on the right. Confirm the action in the dialog window. Deletion is permanent and cannot be restored. Alternatively, pause or deactivate the schedule by removing it from escalation policies (recommended if historical data preservation is needed). PagerDuty prevents deletion of an on-call schedule if it has associated open incidents to avoid disrupting active incident handling. To delete the schedule, users must first resolve or close all linked open incidents or reassign them to another schedule if possible. Deletion is then possible only if the schedule is not currently referenced by any active services or escalation policies. The platform supports mobile accessibility and real-time updates, enabling teams to manage alerts across devices. Key functionalities include incident creation with detailed timelines, role-based assignments—such as Incident Commander for oversight, for documentation, and Liaison for communications—and automated workflows that guide remediation steps from detection through resolution. Integration with collaboration tools like Slack and facilitates ChatOps, allowing teams to execute commands, share updates, and track progress within familiar environments. This structure minimizes manual errors and coordinates multi-team efforts during high-stakes outages. The platform extends to post-incident analysis, generating reports on metrics like mean time to acknowledgment (MTTA) and mean time to resolution (MTTR), which users leverage for process improvements. With over 700 native integrations and extensible APIs, it connects to existing IT ecosystems for seamless flow, though customization requires technical setup. PagerDuty reports that adopters achieve up to 70% faster incident resolution times, based on internal benchmarks, though independent verification varies by implementation scale and configuration.

Advanced Features and Integrations

PagerDuty Advance encompasses generative and agentic AI capabilities embedded within the Operations , enabling of routine tasks such as incident summarization, diagnostics, and resolution to scale team efficiency without expanding headcount. Key components include AI agents that autonomously process alerts, generate persona-tailored status updates from logs in tools like Slack or , and produce post-incident review summaries for stakeholder reporting, thereby reducing mean time to resolution through proactive guidance. The PagerDuty Advance Assistant, an AI integrated into platforms, delivers contextual incident insights, troubleshooting recommendations, and multilingual support (including Japanese for summaries), augmenting responder decision-making during active events. Advanced within PagerDuty Advance provide data-driven metrics on incident patterns, response , and operational bottlenecks, allowing teams to identify recurring issues and refine runbooks for preventive measures. Recent enhancements, such as the June 2025 general availability of integration with Amazon Q Business, extend these AI functions by incorporating business application data for enriched incident context and automated querying across enterprise knowledge bases. PagerDuty facilitates over 700 verified integrations with monitoring, , ITSM, and collaboration tools, routing events via APIs, webhooks, or the PagerDuty Agent for infrastructure-level alerting. These connections support advanced workflows like event orchestration for deduplication and enrichment, ensuring alerts from diverse sources trigger coordinated responses.
  • Monitoring and Observability: Integrates with AWS CloudWatch, , , and to ingest metrics, logs, and traces for real-time and alerting.
  • ITSM and Incident Management: Connects to , Jira, and for ticket synchronization, escalation, and resolution tracking across siloed systems.
  • Collaboration and Communication: Embeds with Slack, , and Zoom to enable in-channel notifications, AI-assisted updates, and stakeholder handoffs.
  • Cloud and Automation: Supports AWS services (e.g., Auto Scaling, CloudTrail) and custom scripts via Event Orchestration for and remediation.
The Integration Partner Program verifies these connections for compliance with current standards, minimizing setup friction and supporting enterprise-scale deployments as of the H2 2025 release, which added features like SCIM v2.0 APIs for user provisioning.

AI-Driven Capabilities

PagerDuty incorporates through its AIOps platform, which leverages to enhance by reducing alert noise, improving visibility, and automating processes. This includes Event Intelligence, a -powered feature that groups related alerts into single incidents, filtering out up to 98% of noise using techniques to minimize interruptions and alert fatigue. Introduced as part of PagerDuty's evolution in operations intelligence, these capabilities enable teams to focus on high-impact issues rather than sifting through redundant notifications. In addition to core ML-driven grouping and noise reduction, PagerDuty's AI extends to automation of repetitive tasks, such as event processing and initial response orchestration, allowing for faster resolution times and reduced manual intervention in incident workflows. The platform has supported these AIOps functions for over a decade, emphasizing secure and reliable AI integration tailored for IT operations. Features like intelligent alert grouping dynamically consolidate alerts based on patterns, further streamlining response efforts without requiring custom rules for every scenario. On October 8, 2025, PagerDuty launched an end-to-end AI agent suite, marking a shift toward agentic AI for autonomous issue resolution. Centered on a generative AI assistant, the suite detects anomalies in real time, orchestrates complex workflows, and automates end-to-end incident handling from notification to post-incident review, aiming to slash response times and mitigate burnout. These AI agents learn from operational data to handle routine incidents independently, transforming reactive into proactive, scalable operations while integrating with existing tools for broader enterprise resilience.

Business Operations

Leadership and Governance

PagerDuty's executive leadership is led by Jennifer Tejada, who has served as chief executive officer and board chairperson since 2016, overseeing the company's growth from incident response pioneer to digital operations management provider. The senior team includes Howard Wilson as chief financial officer, responsible for financial strategy and operations; Tim Armandpour as chief technology officer, directing technology development; and Katherine Post Calvert as chief marketing officer, managing global marketing initiatives. Other key roles encompass Allison Corley as chief customer officer, Jeff Hausman as chief product development officer, Eric Johnson as chief information officer, Debbie O’Brien as chief communications officer and vice president of global impact, Pritesh Parekh as chief information security officer, and Todd McNabb as chief revenue officer, appointed effective September 3, 2025, to drive sales and customer expansion. The board of directors consists of ten members as of October 2025, blending internal and independent perspectives to guide strategic oversight. Jennifer Tejada serves as chair, with Zachary Nelson acting as independent presiding director; other independent directors include Teresa Carlson, (appointed April 28, 2025), Sarah Franklin (appointed December 4, 2024), Elena Gomez, Bill Losch, Rathi Murthy, Alex Solomon, and Bonita C. Stewart. Corporate governance practices are outlined in PagerDuty's Corporate Governance Guidelines, revised June 3, 2025, which emphasize board independence, ethical standards, and alignment with shareholder interests through majority voting and annual evaluations. The board operates via dedicated committees: the , chaired by Zachary Nelson with members including Teresa Carlson and Sarah Franklin; the compensation committee, overseeing executive pay; and the nominating and committee, focused on director selection and . Additional documents, such as the Code of Business Conduct and Ethics and committee charters, enforce compliance and risk management.

Funding, Acquisitions, and Growth Strategy

PagerDuty secured approximately $174 million in funding across five rounds prior to its (IPO). The company's first funding round occurred on September 29, 2010, followed by early-stage investments, with the largest being a $90 million Series D round on September 6, 2018, led by investors including and valuing PagerDuty at $1.3 billion. These funds supported product development and market expansion in incident response software. In 2019, PagerDuty went public on the under the ticker PD, raising $152 million in its IPO at a valuation of about $1.6 billion. Post-IPO, the company pursued additional capital through debt financing, including a $350 million of 1.50% convertible senior notes in October 2023 to fund AI investments and global scaling. To enhance its platform capabilities, PagerDuty has executed strategic acquisitions focused on , , and . In 2021, it acquired Rundeck, a automation provider, to integrate automation and strengthen enterprise orchestration. This was followed by the 2022 acquisition of Catalytic, which added no-code automation to streamline operational processes. In November 2023, PagerDuty completed the purchase of Jeli, an incident analysis platform, to improve post-incident reviews and AI-driven insights for enterprise users. These moves, totaling at least three major deals as of 2025, aimed to build an end-to-end automated solution amid competition in digital operations. Post-IPO growth strategy has centered on achieving operational profitability, expanding AI and features, and bolstering sales execution to drive annual recurring (ARR) in enterprise segments. By fiscal 2026, PagerDuty reported ARR of $499 million, up 5% year-over-year, with emphasis on positive and non-GAAP profitability despite moderating growth rates around 6%. Key initiatives include acquisitions for feature augmentation, scaling, and capital returns via share buybacks—expanding a program to $150 million in 2025 to signal confidence in long-term value creation. The approach prioritizes hyperscaling through product-led differentiation in incident response over aggressive expansion, adapting to market shifts favoring efficiency.

Financial Performance and Market Position

PagerDuty went public on January 16, 2019, with shares opening at $24.25 and reaching an all-time high closing price of $57.37 on June 14, 2019. As of October 2025, the stock traded around $16 per share, reflecting a significant decline from its post-IPO peak amid decelerating revenue growth and broader market pressures on SaaS valuations. The company's trailing twelve-month revenue as of mid-2025 stood at $483.61 million, up 8.20% year-over-year, with annual revenue for 2025 (ended January 31, 2025) at $467.50 million, reflecting 8.54% growth. In its second quarter of fiscal 2026 (ended July 31, 2025), PagerDuty reported of $123 million, a 6% increase year-over-year, alongside annual recurring revenue (ARR) of $499 million, up 5% from the prior year. This marked a slowdown from earlier double-digit growth rates, attributed to macroeconomic headwinds and elongated sales cycles in , though the company achieved its first GAAP-profitable quarter with 25% operating margins. reached $108.6 million in the period, supporting projections for steady margin expansion, with analysts forecasting of $572.1 million by 2028 at a 6.3% .
Fiscal Year/QuarterRevenue ($M)YoY Growth (%)Key Notes
FY2025 (Full Year)467.50+8.54Path to profitability initiated
Q4 FY2025121+9.30AI features emphasized
Q2 FY2026123+6.00First profitable quarter; ARR $499M
PagerDuty holds a leadership position in the incident management and AIOps markets, recognized as a Leader and Outperformer in the 2025 GigaOm Radar for AIOps for the fourth consecutive year due to its advancements in automation, incident intelligence, and workflow orchestration. Its Operations Cloud platform differentiates through AI-driven incident resolution, claiming up to 50% faster resolutions via recent AI agent enhancements, amid rising demand from IT outage risks—88% of executives anticipate major global disruptions in 2025. Competitors include , , On-Call (now ), Opsgenie (), and xMatters, with broader platforms like and BigPanda encroaching via integrated and AIOps features. PagerDuty's niche strength lies in dedicated incident for enterprises, but it faces pressures and from cost-effective alternatives, potentially eroding in a maturing segment where giants expand into response workflows.

Reception and Impact

Adoption by Enterprises and Case Studies

PagerDuty's adoption has grown among large enterprises seeking reliable incident response and operational resilience, with approximately 33% of its customer base consisting of organizations employing over 1,000 individuals. This includes companies and global firms leveraging the platform for real-time alerting, on-call management, and automation to handle increasing incident volumes amid . As of 2025, enterprise accounts have contributed to revenue stability, reflecting longer sales cycles but sustained momentum in high-value deployments. SAP, a multinational software , integrated PagerDuty into its Global Services for major incident , achieving a 30% reduction in initial response and communication times for critical incidents since adoption. The platform also shortened overall resolution times by 26% and enabled a 25% decrease in staffing needs for incident handling, improving cross-team coordination during outages. Vodafone, a provider serving over 320 million mobile customers across 21 markets, employs PagerDuty for real-time operational visibility and proactive issue prevention in its . This has allowed engineering teams to assess incident impacts instantly and automate tasks, fostering greater developer ownership and reducing customer disruptions. Zoom Video Communications, with thousands of employees supporting global video services, uses PagerDuty to ensure frictionless conferencing uptime by streamlining incident detection and response workflows. The integration supports rapid team assembly via compatible tools, minimizing in high-stakes communication environments.

Industry Influence and Innovations

PagerDuty's platform has shaped incident management practices in and (SRE) by promoting standardized automation for on-call rotations, escalation policies, and integration with over 700 tools, reducing operational toil and enabling faster incident resolution in distributed systems. This approach has influenced broader industry shifts toward measurable reliability metrics, bridging development and operations teams to prioritize system uptime over siloed firefighting. A pivotal innovation came with the introduction of Event Orchestration in 2024, which automates alert grouping, , and standardization, allowing organizations to handle high-volume events at scale without expanding teams proportionally. Building on this, the PagerDuty Operations Cloud, unveiled in May 2024, unified AIOps, automation, and into a resilient framework that anticipates disruptions through machine learning-driven signal prioritization. Subsequent advancements in October 2024 included enterprise-grade AI agents and generative AI assistants, such as PagerDuty Copilot, which automate root cause analysis, stakeholder communications, and preventive actions, shifting teams from reactive responses to proactive resilience. These features have accelerated industry adoption of AI in operations, with PagerDuty's tools cited for enabling 30,000+ enterprises to minimize and fuel innovation velocity by reallocating resources from alerts to development.

Criticisms and Competitive Challenges

PagerDuty has drawn criticism for its pricing model, which reviewers frequently describe as high and lacking transparency, with core features such as advanced reporting restricted to premium tiers starting at $39 per user per month for the . Unexpected costs from add-ons, incident volume-based fees, and frequent upsells have led organizations to report budget overruns, prompting some to explore alternatives. Usability concerns persist, including a user interface perceived as outdated and convoluted, which has discouraged broader team adoption since at least 2015. Alert management has also faced scrutiny for generating excessive and latency in notifications, contributing to user and delayed responses in high-volume environments. A service outage on August 28, 2025, exemplified reliability issues, as it prevented incident creation and delivery of alerts, exacerbating customer frustrations for affected users. In the competitive landscape, PagerDuty faces pressure from established rivals such as Atlassian's Opsgenie, Splunk On-Call (formerly VictorOps), and BigPanda, which provide comparable on-call scheduling, escalation, and integration capabilities often at lower price points or with stronger event correlation to mitigate alert fatigue. Emerging challengers like Datadog's On-Call and Zenduty emphasize AI-driven noise reduction and transparent pricing, appealing to cost-sensitive SRE teams. Analysts have noted that intensified competition, alongside softening demand, poses risks to PagerDuty's annual recurring revenue growth and margins, with some institutional investors signaling caution as of September 2025.

Controversies

Regulatory and Financial Scrutiny

In disclosures filed with the U.S. Securities and Exchange Commission, PagerDuty has acknowledged limitations in its annual recurring (ARR) and related operational metrics, noting that these figures rely on internal assumptions that may not accurately reflect actual , future , or account for factors like cancellations. Investors have been warned against over-relying on such metrics due to their potential to mislead on health and lack of comparability with peer companies, as highlighted in analyses of the firm's risk factors. These concerns contributed to market skepticism amid slowing ARR growth, with the company reporting only 5% year-over-year ARR increase to $499 million in its second quarter fiscal 2026 results announced on September 3, 2025. On the regulatory front, PagerDuty experienced a exposure incident in late August 2025 stemming from a breach in third-party vendor Salesloft's Drift integration, which compromised including names, addresses, phone numbers, and limited API keys stored in systems. The company promptly notified affected customers and conducted an internal review, but no public regulatory investigations, fines, or enforcement actions have been reported as of October 2025. Such incidents carry inherent risks of scrutiny under data protection frameworks like the or EU , particularly given the involvement of , though PagerDuty's disclosures emphasize compliance with notification obligations. No securities lawsuits or formal SEC inquiries into PagerDuty's financial reporting have been identified in public records, distinguishing it from peers facing more acute enforcement. However, the firm's emphasis on metric caveats in SEC filings underscores ongoing investor diligence on SaaS valuation practices amid macroeconomic pressures on growth.

Operational and Sales Execution Issues

In fiscal year 2026, PagerDuty encountered significant sales execution challenges, including inconsistent performance in its North American market and difficulties scaling its go-to-market strategy. The company reported elevated customer churn rates, which contributed to declining net revenue retention and pressured overall growth. These issues led to a lowered full-year revenue guidance following Q1 results in May 2025, despite meeting quarterly revenue expectations, as enterprise deal cycles lengthened and core incident management product expansion lagged. To address these shortcomings, PagerDuty appointed a new sales leadership figure and adjusted its approach to better align with enterprise transformation efforts, though analysts noted persistent risks in execution that differentiated it unfavorably from peers. By Q2 fiscal 2026 earnings in September 2025, revenue growth stood at 6.4% year-over-year, in line with estimates but indicative of ongoing pressures from competitive dynamics and pricing model transitions. Operationally, PagerDuty faced scrutiny over its own service reliability, exemplified by a major outage on August 28, 2025, stemming from a failure in its Kafka message queuing system. This incident caused over nine hours of significant degradation in the service region, with 95% of events rejected at peak for 38 minutes and 18% of incident creation requests failing for 130 minutes, effectively silencing alerts for thousands of customer organizations reliant on the platform for incident response. The , triggered by metadata overload from millions of connections, highlighted vulnerabilities in PagerDuty's internal , ironic given its in digital . An earlier degradation on August 7, 2025, further disrupted service integrations and access for customers. In response, PagerDuty published a detailed post-mortem outlining improvements to heap memory management and handling, but the event underscored execution gaps in maintaining uptime for a mission-critical service.

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