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Bizagi
Bizagi
Bizagi
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Bizagi
DeveloperBizagi
Written inJava and .NET Framework
Available inEnglish, Spanish, French, German, Russian, Dutch, Italian, Chinese, Japanese, Portuguese
TypeBusiness process management
LicenseFreemium
Websitebizagi.com

Bizagi is a privately owned software company established in 1989 with headquarters in the US, and offices in UK, Spain, Germany & Latin America. Its name is a portmanteau of "business" and "agility".[citation needed]

The company provides enterprise software for Business Process Automation on a low-code development platform. The company originates from the industry of Business Process Management (BPM).

Products

[edit]

Three products combine to make up the Bizagi platform:

  • Bizagi Modeler is a freeware application to graphically diagram, document and simulate processes in a standard format known as Business Process Model and Notation (BPMN). Using Bizagi Modeler, processes can be published to Word, PDF, Wiki, Web or SharePoint, or exported to Visio, image formats (png, bpm, svg or jpg) and XPDL,[1] to be shared and communicated across the organization.
  • Bizagi Studio is a Freeware Business Process Management (BPM) solution that allows organizations to build (automate) business processes and workflows. It acts as the construction module where users build process applications (user interface, forms, business rules, etc.) associated to their business processes and workflows, in preparation for process execution. Models are stored in a database and then used at runtime for process execution.
  • Bizagi Automation takes the previously modeled & automated processes and executes them across the organization. Processes automated by Bizagi Automation can be viewed via a Work Portal that end users can access through any device.

Applications

[edit]

Bizagi can be used to automate processes[2] and has made available a set of executable process templates that can be downloaded from Bizagi.

In 2013, Bizagi introduced widgets to add functionality to processes. These series of maps, pie charts, calculators etc. are created and maintained by the public Bizagi Community via its Widget Xchange.[3]

See also

[edit]

References

[edit]
Revisions and contributorsEdit on WikipediaRead on Wikipedia

Bizagi

View on Grokipedia
from Grokipedia
Bizagi is a privately held that develops low-code platforms for (BPM) and , enabling organizations to design, automate, and optimize workflows while integrating AI, , and systems to create custom enterprise applications. Founded in 1989 by Gustavo Gomez in , Bizagi originated as a focused on process improvement before evolving into a global provider of tools, with its name derived from "business" and "agility" to emphasize organizational flexibility. Headquartered in , the company maintains offices in , , , and , serving over 400 enterprise customers worldwide across industries such as , healthcare, and . Its core offerings include Bizagi Studio for application development, Bizagi Automation for process execution, and Bizagi Xchange for pre-built connectors and extensions, all supported by a cloud-native, consumption-based pricing model that allows unlimited users and applications. Bizagi's mission centers on empowering businesses to become intelligent digital enterprises through AI-driven automation and governance, with a commitment to via dedicated support programs.

Company Overview

Founding and Headquarters

Bizagi was founded in 1989 in by as a that specialized in process improvement and development, including (ERP) systems. The company's inaugural project involved developing a Scala ERP system tailored for Apple, marking its early entry into complex software implementations for multinational clients. The name "Bizagi" emerged as a portmanteau of "business" and "agility," encapsulating the firm's evolving focus on enhancing operational flexibility through (BPM) solutions. Initially, operations were centered in , with the Colombian base serving as the hub for regional projects before the company pursued international growth. Today, Bizagi operates as a with its corporate headquarters in Washington, D.C., , at 1775 Tysons Boulevard, 5th Floor, 22102. This North American location supports its global strategy, while retaining roots in its Latin American origins.

Leadership and Global Presence

Bizagi's leadership is headed by founder and CEO , who established the company in 1989 and brings over 30 years of experience in across and , holding a degree in . As CEO, Gómez emphasizes customer-centric innovation and strategic development in . The , Samir Gulati, contributes more than 25 years of expertise in marketing, with prior executive roles at companies like ServicePower, , and ; he holds an MS in from the and an MBA from the . Other key executives include Jesus Sanchez, who oversees product development with over 20 years in and involvement in BPMN and CMMN standards through the , and Chief Financial Officer Chris Sullivan, with more than 30 years in finance, including scaling high-tech firms like and . The board of directors provides strategic oversight with deep expertise in business process management and digital transformation. Chairman Peter Williamson, a professor at the University of Cambridge with a PhD from Harvard, serves as a non-executive director and authored The Ecosystem Edge (2020), focusing on collaborative digital ecosystems. Board member Benedetto Staccia, Managing Director at Invus and Harvard MBA graduate, brings experience from McKinsey and board roles in technology and consumer sectors. Mario Kaloustian, also a Managing Director at Invus, joined the board in 2019 and offers over a decade in management consulting and software development, supporting Bizagi's growth in digital solutions. Bizagi maintains a global presence through offices strategically located to support customers in key regions. In EMEA, the company operates from the UK (Wooburn Green, Buckinghamshire), Spain (Madrid), and Germany (Munich); in North America, the corporate headquarters is in Tysons, Virginia (near Washington, D.C.); and in Latin America, the office is in Bogotá, Colombia, with additional sites across Latin America and EMEA to enhance regional service. This network, comprising approximately 450 employees as of 2025, prioritizes proximity to customers for efficient support and implementation of low-code automation tools.

History

Early Years and Initial Development

Bizagi was founded in 1989 in by Gustavo Gomez, a software with experience in and . The company's inaugural project that year involved developing a custom Scala system for Apple, establishing its initial reputation in solutions. Throughout the 1990s, Bizagi concentrated on delivering custom software development services across , leveraging its Colombian base to serve regional clients with tailored enterprise applications and becoming one of the early partners in the area. This period solidified the firm's expertise in IT solutions amid the growing demand for in emerging markets. By the early , as Bizagi expanded its operations, the company faced internal challenges in managing complex custom projects, prompting the development of proprietary tools between 2002 and 2005 to streamline its own workflows. This internal innovation laid the groundwork for a shift toward (BPM) expertise. In 2005, Bizagi marked its first international expansion by establishing its headquarters in , , to better serve European markets.

Expansion and Key Milestones

In 2008, Bizagi released its Bizagi Modeler tool, a free application that enabled users to document and share business processes using BPMN standards, marking a significant step in making process management accessible. That same year, the company expanded its global footprint by opening an in to support growing demand in . By 2013, Bizagi further internationalized its operations with the opening of its , enhancing its presence in the North American market. The company was also designated as a Strong Performer in the Forrester Wave report on platforms, recognizing its capabilities in process design, execution, and monitoring. In , Bizagi launched version 11 of its platform, rebranded as a Digital Business Platform to integrate low-code development with process automation for broader initiatives. This release earned the company recognition as a Strong Performer in Forrester's Low-Code Development Platforms report and as a Challenger in Gartner's for Intelligent Suites (iBPMS). The year 2018 saw Bizagi's surpass 1 million members, fostering a robust for user and . Additionally, the company introduced tiered Modeler Services plans to provide premium support and features for enterprise users, and it hosted its first Bizagi event in to engage partners and customers on innovation trends. In 2020, Bizagi achieved authorization, enabling its platform for secure deployment in U.S. federal government environments and expanding its reach in applications. Bizagi was again named a Strong Performer in the 2021 Forrester Wave for Digital Process Automation Software, praised for its user-centric design and scalability in automating complex workflows. The company marked a pivotal shift in 2022 by launching its first cloud-only version of the platform, emphasizing subscription-based delivery to accelerate adoption and reduce infrastructure dependencies for customers. Following this, Bizagi has focused on AI integration to enhance automation intelligence. In Fall 2024, it introduced AI innovations allowing AI agents to process documents and images as inputs, broadening applications in data-heavy es. The Spring 2025 release added new AI Workers, AI Agent Actions, and Enterprise Knowledge features to enable more autonomous and context-aware orchestration. In August 2025, Bizagi was recognized as a Strong Performer in Forrester's Digital Automation report, with top scores in AI agent , configuration, and pricing flexibility. On November 19, 2025, Bizagi released its Fall 2025 platform update, introducing support for Model Context Protocol (MCP) to enable seamless for AI Agents, for AI Workers to adapt based on user feedback, and the use of historical data as Enterprise Knowledge to improve AI decision-making accuracy and alignment with business goals.

Products and Platform

Bizagi Modeler

Bizagi Modeler is a free diagramming tool introduced in 2006 that enables users to visualize and document business processes in compliance with the BPMN 2.0 standard. It serves as an entry-level component of the Bizagi platform, focusing on creating intuitive process diagrams to support analysis and improvement identification without requiring execution capabilities. The tool features a user-friendly drag-and-drop interface for building BPMN diagrams, including elements like tasks, events, gateways, and swimlanes. Key functionalities include export options to formats such as , PDF, XML, Excel, and web-based outputs like for easy sharing and documentation. It also supports to test workflows and identify bottlenecks, as well as tools for team-based editing and publishing in a customizable process library. Offered as , Bizagi Modeler had surpassed 3 million downloads by 2015, making it widely accessible for process documentation and analysis across organizations. Unlike advanced tools in the , it emphasizes modeling and visualization as a foundational step, allowing models to be imported into Bizagi Studio for further application development.

Bizagi Studio

Bizagi Studio is a low-code development environment within the Bizagi platform, designed to enable the creation of custom applications by extending models into functional workflows, forms, and . It serves as the primary tool for developers and business users to automate by adding structures, user interfaces, and rules without extensive coding. At its core, Bizagi Studio provides visual interfaces for designing forms, rules, and workflows, incorporating BPMN extensions to enhance standard with automation-specific elements such as and data mappings. Users can model entities to define data structures and relationships, which form the foundation for process data handling. The expression editor allows for the creation of business rules using a drag-and-drop interface combined with C#-like scripting for conditional logic and calculations, ensuring flexibility in rule definition. Additionally, it supports integration with databases and APIs through built-in connectors and the Xchange for reusable components, enabling seamless data exchange and modular development. Recent enhancements include AI integration via the Xchange and co-pilot features for prompts in app development. The low-code approach of Bizagi Studio empowers citizen developers—non-technical business users—to build and customize applications efficiently, using a wizard-guided process that abstracts complex programming tasks into intuitive steps. This includes predefined templates and visual builders that reduce development time, allowing teams to focus on business requirements rather than code syntax. Reusable components, such as pre-built forms and rules, further accelerate creation by promoting consistency and scalability across projects. In the broader Bizagi ecosystem, Studio bridges the gap between initial in Bizagi Modeler and final deployment, transforming static diagrams into applications that can be run via environments. This integration ensures that modeled processes evolve into production-ready solutions with minimal manual reconfiguration.

Bizagi Automation

Bizagi Automation serves as the core execution engine within the Bizagi platform, enabling the runtime deployment, management, and optimization of processes designed elsewhere in the ecosystem. It provides a robust environment for orchestrating end-to-end process execution across people, systems, bots, and data, while supporting real-time monitoring to identify bottlenecks and drive continuous improvements. Available as a cloud-native Platform-as-a-Service (PaaS), it supports new deployments exclusively in the since the Spring 2022 release, with on-premises options limited to existing licenses until their end-of-life; this allows organizations transitioning from legacy systems to maintain infrastructure choices where applicable. Key features include advanced case management for handling dynamic workflows, such as requests and updates, alongside customizable work portals that deliver intuitive user interfaces for task assignment and . dashboards, powered by modules like Process BAM and Task BAM, offer graphic visualizations of key performance indicators, including process duration, costs, and SLA compliance, facilitating data-driven optimization. Recent updates incorporate embedded AI capabilities, such as GenAI assistants and AI Workers for enhanced . The platform's scalability supports growing demands without proportional increases in resources, achieving reported cycle time reductions of up to 7x in enterprise environments. In Spring 2022, Bizagi introduced a cloud-only version of its automation platform, emphasizing ease of adoption for organizations transitioning to SaaS models. This release incorporates consumption-based , allowing users to pay only for actual usage—such as executions and storage—while providing unlimited users and applications to scale cost-effectively. Security and governance are integral, with Bizagi Automation holding Moderate authorization for U.S. government deployments as of 2025, ensuring compliance with federal security standards. Role-based access controls (RBAC) restrict permissions to authorized users during execution, while comprehensive audit logs record all actions for traceability, accountability, and regulatory adherence. Annual penetration testing further bolsters its defensive posture against threats.

Solutions and Services

Process Automation Capabilities

Bizagi's process automation capabilities enable organizations to orchestrate complex workflows that integrate people, systems, data, and devices into cohesive operations. Through its low-code platform, Bizagi facilitates the design and execution of end-to-end processes, allowing seamless data exchange via prebuilt connectors for systems like and , as well as / APIs for broader interoperability. This orchestration ensures real-time visibility and efficient task routing, reducing manual handoffs and enhancing overall process reliability. The platform includes robust and improvement tools that analyze event logs to discover actual process flows and generate BPMN diagrams, highlighting deviations from intended models. These tools identify bottlenecks by providing insights into task durations, resource utilization, and compliance issues, enabling data-driven optimizations. For continuous improvement, Bizagi supports of "what-if" scenarios to evaluate changes in cost, time, and ROI before , fostering iterative enhancements without disrupting live operations. In IT service automation, Bizagi streamlines infrastructure management by automating asset provisioning, change requests, and helpdesk ticketing through centralized workflows and intuitive digital forms. This reduces administrative overhead, allowing IT teams to allocate less time to routine maintenance and more to strategic initiatives. Additionally, the platform accelerates custom app delivery by enabling low-code development of tailored applications that integrate with existing , ensuring faster deployment and . Bizagi supports agile methodologies by providing a structured framework like Bizagi Spark, which promotes rapid iteration through quick-start development cycles and low-code tools for modeling and deployment. This approach standardizes manual processes by establishing reusable best practices and rules, facilitating collaboration between and IT users. Execution occurs via the Bizagi platform, which handles deployment and monitoring to support scalable, adaptive automation.

AI and Integration Features

Bizagi incorporates through its AI Agents and the Ada AI assistant, enabling task automation via (NLP) and . AI Agents allow users to select from a of pre-built templates or create custom ones using a natural language interface, automating routine tasks such as document review and approval workflows. Recent enhancements include support for file attachments as inputs, such as Excel, Word, Text files, PDFs, and images, introduced in the Fall 2024 release. The Spring 2025 release added new AI Workers for more advanced automation capabilities. For instance, NLP capabilities in Ada facilitate conversational queries on business data, allowing end-users to request approvals or insights without IT intervention, thereby streamlining processes. within these agents suggest next-best actions by analyzing process data, enhancing efficiency in scenarios like or . To ensure responsible AI deployment, Bizagi embeds governance features that address , , and , including built-in controls for data access and human oversight in the paradigm. This approach mandates expert validation of AI-generated outputs, such as summaries for approvals, to mitigate biases and maintain compliance. Ada, powered by Azure , is trained solely on Bizagi's data structures, preventing exposure of sensitive information and supporting ethical AI use across enterprises. Bizagi's integration features facilitate connectivity with external systems, including APIs, (RPA) bots, and legacy applications, through a low-code platform. It offers over 130 pre-built connectors for seamless integration with platforms like and , enabling real-time data exchange and automation extension. For example, the Microsoft Cognitive Services Connector leverages Azure's Text Analytics for NLP tasks, while integration allows "wrap and extend" functionality to access core data without disrupting existing systems. Low-code extensibility via the Connector Editor empowers users to build custom integrations, supporting RPA orchestration with vendors like , , and to automate browser interactions and screen scraping from legacy apps. This connectivity empowers routine work automation by unifying people, systems, and bots, while maintaining for secure and ethical operations.

Applications and Industries

Key Industries Served

Bizagi's process automation platform is widely adopted across various sectors, particularly those requiring robust compliance, efficiency, and integration of complex workflows. The company serves a diverse range of industries, tailoring its low-code solutions to address sector-specific challenges such as regulatory adherence and operational streamlining. In , Bizagi facilitates and compliance processes by automating approval workflows and ensuring adherence to stringent regulations like KYC and AML. This enables faster and reduced risk exposure without compromising security. The manufacturing and retail sectors benefit from Bizagi's applications in supply chain visibility and inventory management, where it optimizes and integrates with systems to minimize disruptions and enhance real-time tracking. These implementations help organizations achieve greater agility in dynamic market conditions. For , Bizagi streamlines policy administration and claims processing, automating document verification and payout workflows to accelerate cycle times while maintaining and customer trust. This is particularly valuable in handling high-volume, rule-based transactions. In , the platform supports employee and by digitizing HR processes and enabling seamless across distributed teams, thereby improving and reducing administrative overhead. Transportation and logistics leverage Bizagi for route optimization and shipment tracking, integrating IoT data and legacy systems to provide end-to-end visibility and for better decision-making. The sector utilizes Bizagi for secure process digitization, including citizen services and internal operations, with FedRAMP Moderate certification ensuring compliance for U.S. federal agencies. This supports efficient, transparent governance in regulated environments. Additionally, Bizagi addresses regulatory-heavy environments in healthcare through patient onboarding and , enhancing and care coordination, and in the energy sector via and compliance reporting to navigate complex operational and environmental standards.

Notable Use Cases and Implementations

Bizagi has been deployed in various high-profile implementations across industries, showcasing its ability to automate complex processes and deliver measurable efficiency gains. One prominent example is , the world's third-largest staffing firm, where its Portuguese operations utilized Bizagi to automate administrative processes such as contract production, (SLA) completions, and credit release decisions. This transformation replaced fragmented IT systems with unified workflows, reducing contract production time by 88% (from four days to half a day), SLA completion by 95% (from 48 hours to two hours), and email and Excel usage by 90%, while enhancing data visibility for real-time decision-making and increasing overall productivity. In the consumer goods sector, International, a global manufacturer, leveraged Bizagi to optimize and processes, including customer shipping, pricing frameworks, and approvals. By automating cross-border shipment data collection and payment authorizations, Unilever achieved 100% SLA compliance for deliveries, reduced pricing approval cycle times by 50% to an average of 1.4 days, and enabled new customer onboarding in four hours with first deliveries within 24 hours, halving overall cycle times and improving visibility across operations. Similarly, a U.S.-based global consumer goods manufacturer established a "Process " using Bizagi to standardize workflows in and , resulting in a 70% for new process development and $800,000 in savings within eight months through reusable components. GNG, a German and firm specializing in , implemented Bizagi to standardize paper-based and spreadsheet-driven processes across 47 sites. The digitized over 5,000 daily job reports, production calculations, , and , improving with real-time updates and integrations to Power BI for dashboards, which reduced errors, repair costs, and payment discrepancies while delivering centralized visibility and financial efficiency gains. In banking, Bizagi has facilitated customer onboarding, Know Your Customer (KYC), Anti-Money Laundering (AML), and fraud prevention workflows. At Old Mutual Bank in South Africa, Bizagi unified customer data across banking and insurance channels, accelerating onboarding by 10 times, shortening branch queues by nine times (serving 15,000 customers daily), and boosting Net Promoter Score by 15% through a 360-degree customer view and automated case management for 330,000 daily cases. FinTrU, a financial services firm, integrated Bizagi with AI and OCR for perpetual KYC via its TrU Label system, automating document processing and validation to ensure ongoing AML compliance and reduce fraud risks, achieving a 60% increase in process efficiency and faster ROI by minimizing manual efforts. These implementations often incorporate AI for enhanced fraud detection, as seen in orchestrated rules for risk flagging during onboarding. Government agencies have adopted Bizagi for secure, compliant digitization following its Moderate authorization in 2020, enabling cloud-based automation aligned with federal standards. Implementations include a federal pension system's citizen interactions and payments, as well as the Acquisition Lifecycle (CALM), which streamlined procurement and case processing by five times, reducing administrative burdens and improving service delivery in regulated environments.

Recognition and Impact

Awards and Analyst Evaluations

Bizagi has been consistently recognized by leading analyst firms for its capabilities in business process management and automation platforms. In The Forrester Wave™: BPM Suites, Q1 2013, Bizagi was evaluated among nine vendors and positioned as a Strong Performer, praised for its process modeling and execution strengths. Subsequent Forrester evaluations further highlighted Bizagi's low-code innovations. The firm named Bizagi a Strong Performer in The Forrester Wave™: Low-Code Development Platforms, Q2 2016, noting its process guardrails that accelerate developer productivity across 14 evaluated vendors. In The Forrester Wave™: Digital Process Automation Software, Q4 2021, Bizagi again achieved Strong Performer status among 14 providers, with high scores in criteria such as current offering and strategy. This recognition continued into 2025, as Bizagi was named a Strong Performer in The Forrester Wave™: Digital Process Automation Software, Q3 2025, earning the highest possible scores in AI agent design, development tools, and pricing flexibility. Gartner's assessments have also positioned Bizagi favorably in the intelligent business process management space. In the 2016 Magic Quadrant for Intelligent Business Process Management Suites, Bizagi was named a Challenger, the only vendor in that quadrant, reflecting its vision and execution in orchestrating complex workflows. This placement was reaffirmed in the 2017 edition. User feedback underscores these analyst views, with Bizagi holding an average rating of 4.4 out of 5 on Peer Insights across and categories, based on 114 verified reviews as of September 2025. Reviewers frequently commend its intuitive low-code BPMN modeling and integration capabilities. In terms of compliance and market trust, Bizagi achieved Moderate Level Authorization in July 2020, enabling its cloud platform for U.S. federal government use and supporting secure process automation in regulated environments. Recent 2025 evaluations emphasize Bizagi's low-code leadership. In the Grid® Report for Low-Code Development Platforms, Spring 2025, Bizagi was named a Leader, based on high scores (100% of users rating it 4 or 5 stars) and strong market presence. In G2's Winter 2025 reports, Bizagi was recognized as a Leader in multiple categories including Low-Code Development Platforms, , and Digital Process Automation, earning 60 badges. Additionally, in February 2025, it received two G2 Awards for Excellence in Software and IT Management.

Community Engagement and Events

Bizagi maintains an active platform that connects over a million members worldwide, enabling users to collaborate on and initiatives. The platform includes dedicated forums for discussing challenges, practical tips, and providing product feedback, alongside a library of free downloadable templates for common business processes. Users can also access tutorials and resources to enhance their skills in BPMN-based modeling and deployment. A key event for is Bizagi Catalyst, the company's annual global conference launched in 2018 at the 1 Hotel South Beach in , . This gathering unites digital transformation leaders, IT professionals, and business executives to showcase real-world successes, explore emerging trends, and network on strategies for accelerating enterprise . Subsequent editions, such as the virtual event, have drawn participants from more than 70 countries, featuring keynotes from industry experts and demonstrations of Bizagi's platform capabilities. Bizagi's partner program fosters global alliances with system integrators, providers, and consultancies to extend its reach and support implementations. The initiative emphasizes collaborative solutions for agile . Partners deliver certified expertise in strategy, deployment, and optimization, with a finder tool allowing users to connect with regional specialists. To promote skill development and adoption, Bizagi provides extensive educational resources, including free self-paced online training courses on its eLearning platform. These cover essentials like process analysis, modeling with Bizagi Modeler, and automation using the Studio environment, tailored for roles such as business analysts and developers. The platform also offers certifications, including Certified Business Analyst and Certified Professional Associate, to validate user proficiency without cost barriers. For advanced learners, Modeler Services include structured plans with instructor-led workshops on topics like integration and complex process design.

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  74. https://www.bizagi.com/en/resources/community
  75. https://www.prweb.com/releases/Bizagi_Unites_Digital_Transformation_Professionals_from_its_Global_Community_at_Catalyst_2018/prweb15756403.htm
  76. https://www.bizagi.com/contents/News/bizagi-announces-industry-soluti.html
  77. https://www.bizagi.com/contents/News/-bizagi-ends-fiscal-year-with-ex.html
  78. https://www.bizagi.com/en/resources/partners
  79. https://www.bizagi.com/en/resources/partners/find-a-partner
  80. https://elearning.bizagi.com/
  81. https://elearning.bizagi.com/my/certifications.php/
  82. https://elearning.bizagi.com/my/MS.php?lang=en
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