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SAP Concur
SAP Concur
SAP Concur
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SAP Concur (formerly Concur Technologies) is an American software as a service company providing travel and expense management services to businesses.[5] Its headquarters are in Bellevue, Washington.[5] SAP SE agreed to acquire Concur Technologies in September 2014 for $8.3 billion.[5] The deal was completed in December 2014.[3]

Key Information

History

[edit]

SAP Concur was co-founded by Mike Hilton and brothers Rajeev and Steve Singh.[6] It was headed by Mike Eberhard from November 2016 until April 2019, when he stepped down and was replaced by Jim Lucier as company president.[7][8][9]

The company's headquarters are in Bellevue, Washington, with additional offices in Eden Prairie and St. Louis Park, Minnesota, Allen, Texas, and Vienna, Virginia, in the USA, as well as in Asia, Australia, and Europe.[10]

In 2014, SAP entered into an agreement to acquire Concur Technologies for US$8.3 billion.[11][12] The acquisition was completed on December 4, 2014.[13][14]

During an August 2018 briefing, the Department of Defense announced that it was partnering with SAP Concur to update the Defense Travel System used for its active duty, reserve, and civilian personnel.[15]

See also

[edit]
[edit]

References

[edit]
Revisions and contributorsEdit on WikipediaRead on Wikipedia

SAP Concur

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SAP Concur is a leading software-as-a-service (SaaS) provider of integrated travel, expense, and invoice management solutions, designed to automate and streamline business spending processes for organizations worldwide. Founded in 1993 as Concur Technologies in Bellevue, Washington, the company initially focused on replacing paper-based expense reporting with digital tools and pioneered cloud-based expense management services. In 2014, SAP SE acquired Concur for $8.3 billion, integrating it into its portfolio as part of the SAP family and expanding its capabilities in enterprise resource planning (ERP) and spend management. Today, SAP Concur serves over 92 million users globally, processing more than 1 billion expense transactions annually, and collaborates with hundreds of ecosystem partners including airlines, hotels, and financial institutions to deliver connected, AI-powered experiences. The platform's core offerings include Concur Expense, which enables real-time submission and auditing of employee expenses with policy compliance alerts and supports integration with corporate cards (including credit cards and p-cards) for automated transaction import via bank card feeds, reconciliation, company bill statements, and centralized management to improve visibility and control over spending; Concur Travel, a booking tool that incorporates user preferences and corporate guidelines for efficient business trips; and Concur Invoice, which automates workflows through and integration with systems. These solutions leverage for predictive insights, detection, and sustainability tracking, helping businesses reduce costs, ensure , and gain visibility into spending patterns across small to enterprise-scale operations. SAP Concur's emphasis on user-friendly interfaces and mobile accessibility has positioned it as the world's top travel and expense (T&E) management brand, supporting industries from consulting to with end-to-end spend optimization.

History

Founding and Early Development

Concur Technologies, originally founded as Portable Software Corporation on August 19, 1993, in , by brothers Rajeev Singh and Steve Singh along with , began as a response to the cumbersome process of manual expense reporting using tools like . The company started operations from Rajeev Singh's apartment, developing its initial product, QuickXpense, a shrink-wrapped Windows-based software for individual travel and entertainment expense management priced at $69 per unit. This early focus on mobile and portable expense reporting solutions targeted consumers and small businesses, with sales initially driven through retail channels such as and advertisements in airline magazines, achieving the first million dollars in revenue from individual licenses. By fiscal 1995, QuickXpense was shipped commercially, marking the company's entry into automating receipt tracking and report generation to alleviate common pain points in business spending documentation. In 1996, Portable Software shifted toward enterprise solutions with the launch of the Xpense Solution (XMS), a client-server application designed for corporate and tracking, followed by an Intranet-based version in March 1998 that facilitated web delivery. The company reincorporated in and changed its name to Concur Technologies, Inc., ahead of its (IPO) on under the ticker CNQR in December 1998, raising capital to fuel expansion. This period saw key innovations, including a strategic marketing alliance with in December 1997 to integrate tools with corporate cards, and the acquisition of 7Software in 1998 to enhance electronic commerce capabilities. However, early challenges emerged during the dot-com bust, with the stock price plummeting to $0.25 by 2000-2001, prompting a pivot away from perpetual licenses toward a subscription-based model. By the early 2000s, Concur fully embraced a software-as-a-service (SaaS) approach, transitioning to web-hosted delivery around 2002 despite initial investor skepticism, which drove revenue growth from $8 million in 2001 to $25-30 million shortly after. This evolution expanded the platform to include travel management, with innovations like direct booking integrations; for instance, in 2009, Concur became the first corporate online booking tool to connect directly with Southwest Airlines, enabling seamless reservations without global distribution systems. Mobile development gained momentum in the late 2000s, culminating in the 2011 acquisition of TripIt for $120 million to bolster mobile itinerary management and real-time updates. By fiscal 2010, Concur had reached 10,000 clients, processing over $35 billion in annual employee expenses and achieving $290 million in revenue, solidifying its position as a leader in integrated travel and expense solutions prior to its acquisition by SAP in 2014.

Acquisition by SAP

On September 18, 2014, SAP announced its agreement to acquire Concur Technologies for an enterprise value of $8.3 billion in cash, offering $129 per share, which represented the largest software-as-a-service (SaaS) acquisition in SAP's history at the time. This deal targeted Concur, a leading independent provider of cloud-based travel and solutions serving millions of users globally. The strategic rationale centered on 's ambition to strengthen its offerings and extend its business network—the world's largest—into the multi-billion-dollar and sector, where corporate spending exceeded $1.2 trillion annually. By integrating Concur's expertise, aimed to expand its network to process over $600 billion in annual transactions across more than 25 industries, enabling seamless commerce and enhanced data insights for () customers. The acquisition aligned with 's shift toward -native solutions, addressing gaps in and while leveraging Concur's established market position. The transaction received unanimous approval from Concur's board and was financed through a credit facility of up to €7 billion, covering the purchase price, debt refinancing, and related costs, with no reliance on SAP's existing cash reserves specified in primary announcements. It closed on December 4, 2014, following stockholder approval and regulatory clearances from relevant authorities, making Concur a wholly-owned of . In the immediate aftermath, committed to retaining Concur's brand identity and key leadership, including CEO Steve Singh, to preserve operational continuity and customer trust. Initial integration efforts focused on combining 's robust capabilities with Concur's specialized travel and expense (T&E) tools, aiming to deliver unified cloud-based business services without disrupting ongoing operations. This approach emphasized synergies in process and network expansion while maintaining Concur's independent development trajectory in the short term.

Expansion and Leadership Changes

Following the 2014 acquisition by SAP, Concur Technologies rebranded as SAP Concur and pursued aggressive expansion, leveraging SAP's resources to scale operations globally. Revenue grew substantially in the immediate post-acquisition period, reaching $702.6 million for fiscal year 2014, a 28.7% increase year-over-year driven by higher transaction volumes and customer adoption. By 2025, the company had expanded its customer base to over 46,000 organizations across 150 countries, supported by integrations that enhanced its reach in enterprise spend management. This growth included entry into adjacent markets such as invoice automation, with the launch and refinement of Concur Invoice to digitize accounts payable workflows, reducing manual processing and improving cash flow visibility for clients. Leadership transitions marked key phases of this evolution. Co-founder , who had served as CEO since the company's inception, departed in January 2015 alongside co-founder Rajeev Singh to pursue new ventures. Mike Eberhard, a long-time executive who joined in 2003, was appointed president in November 2016, focusing on global sales and operational integration within . He led until his retirement in April 2019, after which Jim Lucier, previously chief revenue officer for , assumed the role of president in May 2019 until 2021, guiding strategic initiatives like AI integrations to modernize spend management platforms. Charlie Sultan succeeded as president in 2022, continuing to advance AI-driven innovations and partnerships as of November 2025. Major milestones underscored SAP Concur's post-acquisition momentum. In August 2018, the company secured a $9.3 million other transaction agreement with the U.S. Department of Defense to prototype a next-generation travel management system, aiming to replace the legacy with a scalable, cost-efficient solution. Throughout the , SAP Concur prioritized amid the rise of , migrating its infrastructure to AWS to enable flexible access, automate updates, and handle surging demand from distributed workforces. As of 2025, SAP Concur has intensified its emphasis on AI-driven platforms, with innovations in predictive auditing and automated insights highlighted at the SAP Concur Fusion event, enabling more proactive spend control for users. In October 2025, SAP Concur announced a strategic alliance with , launching Complete by SAP Concur to further integrate travel booking and services. The company's global workforce has grown to approximately 6,700 employees, reflecting sustained investment in talent to support its expanding operations and technological advancements.

Products and Services

Travel Management Solutions

SAP Concur's Travel Management Solutions center on the Concur Travel platform, which enables end-to-end booking of business travel components including flights, hotels, cars, and rail services. The platform integrates with global distribution systems (GDS) such as Sabre, Amadeus, and Travelport to provide access to a wide range of inventory from airlines, hotels, and ground transportation providers. These integrations allow users to search, compare, and book options in real-time, supporting efficient trip assembly across multiple modes of transport. In addition to GDS-based bookings, Concur Travel includes Concur TripLink, which enables users to book directly on the websites and mobile apps of select partner airlines and hotels while maintaining managed travel program features. Bookings made through these partners are automatically synced and integrated into the SAP Concur platform, ensuring visibility within trip itineraries, policy compliance checks, and seamless incorporation into expense processes. Key airline partners include American Airlines (US/Canada), Delta Air Lines (global), Lufthansa (global), and United Airlines (global). Hotel partners include Marriott International (global), InterContinental Hotels Group (IHG) (global), Hyatt Hotels Corporation (global), and HRS Corporate Booking Portal (global). This list represents key partners based on official documentation and may vary or expand; for the most current and complete list, refer to official SAP Concur resources such as the Concur TripLink partners page. In the flight booking process, after a reservation is made, the platform may display a notification that "Airfare must be ticketed by [date/time]." This indicates that the airfare reservation is held pending issuance of the official ticket by the company's designated travel agency (often a Travel Management Company or TMC). The agency must finalize ticketing by the specified deadline to secure the fare; failure to meet the deadline may result in cancellation of the reservation by the airline or loss of the quoted rate. This workflow is standard in corporate travel via GDS, where bookings remain as reservations until agency-issued tickets complete the transaction, unlike direct consumer purchases. A core aspect of the platform is its enforcement features, which automate compliance checks during the booking process to align with organizational policies. These include predefined rules for cost limits, preferred vendors, and approval workflows, with visual policy icons and alerts that guide users toward compliant selections while preventing non-adherent bookings. By embedding these controls directly into the booking interface, the system helps organizations maintain cost control and reduce administrative overhead. In 2025, SAP Concur enhanced its capabilities with support for New Distribution Capability (NDC) fares, enabling richer airline content through partnerships with and Amadeus. This update allows access to personalized fares, ancillary services, and not available via traditional GDS channels. Additionally, direct content sourcing was introduced via the Hotel Connector, integrating suppliers like and HRS to expand inventory beyond GDS options and improve rate accuracy. A "ready-to-travel" indicator further streamlines operations by signaling when all trip elements—such as approvals and bookings—are complete and actionable. These tools support key use cases in , such as planning complex itineraries that combine flights, rail, and ground transport for efficiency. Multimodal trip building is facilitated through unified search and booking flows, while post-trip reporting integrates seamlessly with processes for reconciliation. Overall, the solutions promote traveler autonomy within boundaries, fostering sustainable and cost-effective corporate programs.

Expense and Invoice Management

SAP Concur's and tools provide post-activity financial for business spending, enabling organizations to automate the capture, processing, and analysis of and supplier . These solutions integrate reporting with to streamline (AP) workflows, ensure compliance, and offer visibility into spend patterns. By connecting financial data across systems, SAP Concur helps reduce manual errors and accelerate reimbursements while maintaining detailed records for auditing. Concur Expense facilitates automated receipt capture through its , where users can photograph receipts on the go, leveraging (OCR) technology to digitize and extract transaction details such as amounts, dates, and information. This process populates expense reports automatically, minimizing and enabling policy-compliant generation by flagging violations against predefined company rules in real-time. For instance, the system enforces spending limits and categorizes entries to ensure reports align with organizational guidelines before submission. Concur Expense also supports corporate cards, including credit cards issued to employees and purchasing cards (P-cards). SAP Concur does not issue its own corporate credit cards but provides deep integration with partner-issued corporate credit cards, both physical and virtual, from issuers such as Mastercard and HSBC (primarily available in the US region). The platform provides bank card feeds for automatic import and categorization of transaction data, real-time visibility and reconciliation to match charges with expense reports, company bill statements for centralized processing of P-card transactions, and policy enforcement to ensure compliance with organizational guidelines. Through Dynamic Card Management, organizations can issue, manage, activate, deactivate, and reactivate physical and virtual cards directly within the SAP Concur platform. Virtual card capabilities support policy-driven spending with enhanced security measures, while card controls enable temporary activation periods and status management for greater oversight. These features deliver enhanced spending control and visibility—tracking who spent what, where, and why—while reducing fraud and manual work, accelerating expense reporting and reimbursements, improving compliance, enabling cost savings through rebates and cash flow management, and streamlining workflows for employees and finance teams. Concur Invoice handles supplier invoice processing via AP automation, capturing electronic or paper invoices through scanning and AI-driven data extraction to eliminate manual input. It supports matching invoices to purchase orders (POs) and performs three-way matching by cross-verifying against delivery receipts, which helps identify discrepancies and prevents overpayments. Integration with ERP systems further enables seamless data flow, allowing for automated approval routing and payment initiation within a unified platform. Reimbursement workflows in SAP Concur include processing for efficient employee payouts, with configurable timelines to expedite approvals and transfers post-report submission. Comprehensive trails track every step—from receipt upload to final payment—providing immutable logs for compliance and detection. Spend tools deliver dashboards and reports that offer insights into utilization, categorizing expenditures to highlight trends and support strategic decision-making. In 2025, updates to Concur Expense introduced a drag-and-drop UI, allowing users to upload files directly into reports for instant ExpenseIt processing, alongside enhanced accessibility features such as improved compatibility and high-contrast options to facilitate faster submissions for diverse users. These enhancements build on the platform's integration with bookings, enabling seamless of itinerary to pre-populate expense entries.

Integrated Suites

SAP Concur offers unified solutions that integrate its core travel, expense, and invoice management capabilities into a single platform, enabling end-to-end travel and expense (T&E) management for organizations of varying sizes. This bundling allows for seamless tracking of employee-initiated expenses, travel bookings, and invoice payments within one connected system, eliminating the need for disparate tools and fostering a holistic view of spend data. In October 2025, SAP Concur launched Complete by SAP Concur and Amex GBT, an AI-powered platform that combines booking, servicing, payments, and expensing into a unified experience. Developed in partnership with American Express Global Business Travel (Amex GBT), Complete integrates Concur's expense management with Amex GBT's travel inventory and servicing capabilities to provide a next-generation solution for business travel and spend management. For large enterprises, SAP Concur provides scalable editions designed to handle complex, global operations, including advanced features such as custom reporting and analytics dashboards. These editions support tailored insights through tools like Consultative Intelligence, which delivers actionable analytics from integrated travel and expense data, and offer flexible integration options via APIs or custom connectors to accommodate growth and specific business needs. Deployment is primarily cloud-based as a software-as-a-service (SaaS) model, with robust support for ERP integrations—such as with SAP S/4HANA—to synchronize master data and automate financial postings, while also accommodating hybrid environments for organizations transitioning from on-premises systems. The integrated suites deliver key benefits by reducing operational silos through unified data flows, which minimize manual entry and enhance overall data accuracy across processes. This integration drives improved (ROI) by enforcing consistent compliance policies and enabling more precise spend forecasting, ultimately streamlining financial operations and providing greater visibility into business expenditures.

Key Features and Technology

Core Functionalities

SAP Concur's core functionalities revolve around streamlined user workflows that enable efficient management of , , and invoice processes. Employees can engage in booking through an intuitive interface that integrates multiple content sources, allowing them to search and reserve flights, hotels, trains, and rental cars while displaying policy-compliant options with color-coded indicators. Once bookings are made, the system supports automated approval routing via Concur Request, where customizable workflows direct requests to managers or designated approvers for pre-spend review, ensuring adherence to organizational policies before transactions occur. Real-time notifications keep managers informed through mobile alerts for pending approvals, while employees receive updates on report status, such as submission confirmations or required revisions, facilitating proactive oversight and reducing processing delays. Compliance and security form a foundational aspect of SAP Concur, with role-based access controls that assign permissions based on user roles, integrated with (SSO) and protocols to prevent unauthorized access. Data encryption is implemented at rest and in transit, leveraging secure hosting on AWS GovCloud to protect sensitive information, while audit-ready reporting generates detailed logs and real-time monitoring outputs for regulatory audits. These features ensure adherence to standards such as GDPR through BS 10012 certification for personal information management and SOX via SOC 1 reports on financial controls, enabling organizations to maintain ethical data handling and financial integrity. Analytics tools in SAP Concur provide robust spend visibility through customizable dashboards that offer high-level overviews of expenses across categories, vendors, and time periods, highlighting trends like year-to-date versus prior-year comparisons. models support budgeting by analyzing historical spend data to predict future outlays, aiding in optimization and . Users can define customizable KPIs, such as average days to submit reports or top spenders by country, to track process efficiency and compliance metrics, delivering actionable insights for teams. Accessibility is prioritized in SAP Concur with multi-language support available in over 20 languages, including English, Spanish, French, German, Japanese, and Mandarin, allowing global users to interface in their preferred language based on device settings or profile configurations. The platform adheres to WCAG 2.1 Level AA guidelines, incorporating features like compatibility, keyboard navigation, and high-contrast modes to ensure usability for individuals with disabilities.

AI and Automation Innovations

SAP Concur has integrated advanced capabilities to optimize travel, expense, and invoice processes, with a focus on predictive and functionalities. Central to these innovations is Joule, SAP's generative AI copilot, which employs to handle conversational queries for travel bookings, such as recommending optimal meeting locations and generating cost estimates for flights and hotels. With expansions during 2024 and general availability expected in Q4 2025, Joule automates expense report assembly by categorizing transactions and flagging errors or missing items, while providing predictive insights into spending patterns based on historical data. Automation features further enhance efficiency by streamlining routine tasks within core expense workflows. Intelligent receipt matching uses to automatically pair receipts with charges without manual intervention, reducing processing time and errors. , powered by tools like Concur Detect by Oversight, analyzes transactions for duplicates, , and irregular patterns, alerting managers to potential issues for targeted review. Automated invoice approvals leverage AI to categorize , enforce policy compliance in real-time, and recommend alternatives, accelerating cycles while minimizing risks. In 2025, SAP Concur advanced its offerings with AI-powered multimodal travel planning, enabling seamless integration of flights, hotels, rail, and rental cars through generative AI-driven tools like the Request Assistant and Booking Agent. This is complemented by deeper data integration with SAP Analytics Cloud, facilitating predictive budgeting through forecasting of future travel costs and spend trends via predictive accounting models that generate journal entries and budget checks. Through close collaboration with , SAP Concur has enhanced its AI ecosystem, incorporating in Joule to answer policy-related queries by analyzing uploaded documents and suggesting compliant options tailored to organizational rules. Additional partnerships, such as with , integrate AI for real-time policy reminders and expanded hotel sourcing, further bolstering across the platform.

Mobile and User Interface Enhancements

SAP Concur's mobile application, available for both and Android devices, enables users to manage business expenses and travel on the go through key features such as receipt scanning, trip itinerary access, and push notifications. The app's ExpenseIt tool allows users to capture photos of receipts instantly, which are then automatically categorized and added to expense reports, streamlining the submission process. For travel management, integration with TripIt provides access to detailed itineraries, including real-time alerts for flight changes and other updates, ensuring travelers stay informed without switching applications. Additionally, push notifications alert users to approval requests, expense report statuses, and other time-sensitive actions, enhancing responsiveness and reducing delays in workflows. In 2025, SAP Concur introduced a redesigned for expense reports, focusing on improved through streamlined displays, drag-and-drop functionality, and options like dark mode. The update features enhancements for a cleaner, more modern look, allowing users to drag receipt files directly into reports for automated expense creation. Dark mode, part of the broader SAP Fiori with Horizon visual theme, supports light, dark, and high-contrast options across the platform, reducing during extended use. The platform ensures cross-device synchronization, providing a seamless experience between desktop, web, and mobile interfaces to maintain uninterrupted workflows. Users can start an expense report on their mobile device and continue editing it on the web version, with data syncing in real time to avoid duplication or loss of information. These enhancements have been positively received, as evidenced by SAP Concur's recognition as a 2025 Buyer's Choice by TrustRadius, where over 1,500 verified user reviews praised the intuitive and efficient mobile receipt handling. Within the mobile interface, brief AI assistance, such as generative tools for itemizing receipts, further supports quick data entry.

Corporate Information

Leadership and Governance

SAP Concur, as a wholly-owned subsidiary of SAP SE, maintains a leadership structure that reports directly to SAP's executive board, ensuring alignment with the parent company's strategic priorities in enterprise software and cloud services. As of 2025, key executives include Charlie Sultan, President of Concur Travel, who oversees market strategy, go-to-market initiatives, and supplier relations for travel solutions; Fred Fredericks, Senior Vice President and Chief Product Officer, responsible for product development, engineering, and innovation in spend management; and Victor Domingos, Chief Financial Officer, who manages global financial strategy, performance, and risk. These leaders drive SAP Concur's focus on travel and expense automation while adhering to SAP SE's oversight on operational and compliance matters. Governance at SAP Concur emphasizes compliance with SAP SE's corporate standards, including robust , ethical conduct, and regulatory adherence tailored to travel and expense (T&E) operations. The company operates without a fully independent board, instead integrating into SAP SE's framework, which provides strategic guidance and accountability. This structure supports specialized T&E focus while ensuring transparency and alignment with broader SAP governance policies, such as data privacy under GDPR and SOX compliance for financial reporting. Notable historical leaders include Steve Singh, co-founder of Concur Technologies in 1993 and CEO until the 2014 acquisition by , who pioneered cloud-based T&E solutions during the company's growth to public status. Post-acquisition transitions highlighted cloud expertise, with Mike Eberhard serving as president from 2016 to 2019 and Jim Lucier from 2019 to 2021, focusing on integrating Concur's platform into 's ecosystem to enhance scalability and AI-driven features. These shifts post-acquisition reinforced a SaaS-oriented approach. SAP Concur advances diversity and inclusion as part of SE's ESG framework, supporting employee resource groups for women, LGBTQ+ individuals, veterans, and ethnic minorities to foster an equitable . These initiatives align with SAP's commitment to increasing representation of women in —with approximately 27% women in leadership positions as of recent reports—and inclusive hiring practices, contributing to broader efforts within the organization.

Global Operations and Partnerships

SAP Concur maintains its global headquarters in , at 601 108th Avenue NE, Suite 1000. In the United States, the company operates additional offices in locations such as ; ; and others including , , Redmond, and . Internationally, SAP Concur has a presence in key regions, including with an office in , Australia in , and Europe in cities like and . These offices support operations across more than 50 locations worldwide, enabling localized service delivery. The company serves over 46,000 organizations and reaches 92 million users globally, operating in more than 150 countries. To address regional regulatory requirements, SAP Concur provides features for localized compliance, such as automated VAT reclaim processes for transactions, helping businesses recover taxes in approximately 30 countries including member states. This infrastructure is supported by a exceeding 5,000 employees dedicated to . In terms of strategic alliances, SAP Concur has deepened integrations with global distribution systems like and Amadeus in 2025, enabling features such as NDC fares for flights and direct hotel content sourcing to streamline travel bookings. The company also maintains collaborations through its TripLink technology with select airline and hotel partners, enabling direct booking on partner websites and mobile apps while integrating managed travel program features such as billing synchronization and loyalty account connectivity. Current partners include airlines American Airlines (primarily US/Canada), Delta Air Lines (global), Lufthansa (global), and United Airlines (global), as well as hotels Marriott International (global), InterContinental Hotels Group (IHG) (global), Hyatt Hotels Corporation (global), and HRS Corporate Booking Portal (global). Partners may vary, and for the full and up-to-date list, refer to the official Concur TripLink suppliers page (may require login). Additionally, SAP Concur provides tailored travel and expense solutions to the U.S. Department of Defense, ensuring compliance and efficiency in federal operations. As part of broader initiatives aligned with SAP's environmental goals, SAP Concur incorporates carbon emissions tracking into its booking platform. In January 2025, it became the first booking tool to offer emissions calculations assured to the ISO 14083 standard, providing users with visibility into flight and other impacts to support greener decision-making. This includes integrations with partners like Thrust Carbon for comprehensive emissions data across modes.

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