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LivePerson is a global technology company that develops conversational commerce and AI software.[2]

Key Information

Headquartered in New York City, LivePerson is best known as the developer of the Conversational Cloud, a software platform that allows consumers to message with brands.

In 2018, the company announced its AI offering, allowing customers to create chatbots to answer consumer messages, alongside human customer service staff.[3]

History

[edit]

LivePerson was founded in 1995 by Robert LoCascio.[4] In April 2000, the company completed an initial public offering on the NASDAQ,[5] in March 2011 its shares began trading on the Tel Aviv Stock Exchange and were included in the TA-100 Index and the TA BlueTech Index.[6]

Acquisitions

[edit]
Acquisition Date Company Business References
October 2000 HumanClick Real-time online customer service applications [7]
July 2006 Proficient Systems Provider of hosted proactive, revenue generating on-site chat solutions [8]
October 2007 Kasamba Inc. Online provider of chat-based experts [9]
April 2010 NuConomy Web analytics and optimization platform [10]
May 2012 Amadesa Web marketing company specializing in predictive intelligence technology [11]
June 2012 Look.io, Inc. Mobile chat provider [12]
November 2012 ENGAGE Pty Ltd. Australian provider of cloud-based customer contact solutions [13]
April 2014 NextGraph Digital engagement solutions company [14]
June 2014 Synchronite Co-browsing and video chat [15]
November 2014 Contact At Once Leading platform for C2B sales conversations [16]
February 2018 BotCentral Leading Bot Platform for Enterprise AI and Conversational Commerce [1]
October 2018 Conversable Conversational commerce and AI platform [17]
July 2021 e-bot7 Conversational AI for Customer Service [18]
October 2021 Tenfold Customer experience integration platform [19]
October 2021 VoiceBase Voice analytics platform [20]

Products and services

[edit]
  • The Conversational Cloud — A cloud-based method of customer messaging. Business can communicate with customers on web, mobile, and social.[21]
  • LP Insights — Turns customers' chat transcripts into structured and unstructured data to provide actionable insights.[22]

See also

[edit]

References

[edit]
[edit]
Revisions and contributorsEdit on WikipediaRead on Wikipedia

LivePerson

View on Grokipedia
from Grokipedia
LivePerson, Inc. is an American software company that develops and provides conversational AI platforms for digital and . Founded in 1995 and headquartered at 530 7th Avenue in , New York, LivePerson pioneered web-based chat technology and has evolved into a leader in enterprise conversational AI, enabling brands to orchestrate seamless interactions across digital messaging, voice, and other channels. The company's flagship offering, the Conversational Cloud, powers nearly 1 billion consumer interactions monthly and integrates AI-driven tools for personalization, automation, and agent assistance, serving industries such as , retail, , healthcare, and . As a publicly traded company on the under the LPSN, LivePerson employs approximately 900 people across seven global locations and supports over 18,000 brands, including 35% of ' World's Most Valuable Brands, 55% of Global telecommunications companies, and 50% of the Global airlines. Under CEO John Sabino, who assumed the role in January 2024, the company focuses on innovation in generative AI and , with notable achievements including recognition as the #1 Most Innovative AI Company by .

History

Founding and Early Years

LivePerson was founded in 1995 by in , marking it as an early pioneer in real-time digital customer engagement through technologies tailored for businesses. Incorporated in the state of that November, the company emerged from LoCascio's vision to create more immediate and interactive online communication channels at a time when the was rapidly expanding but lacked efficient mechanisms. In its initial years, LivePerson concentrated on developing web-based chat software that facilitated live text interactions between companies and their customers, overcoming the delays inherent in correspondence and the constraints of traditional phone support during the nascent era. LoCascio, drawing from personal frustrations with online —such as his unsuccessful attempts to contact via the web—pivoted from earlier community-building tools to focus on this chat functionality, launching the core LivePerson software around 1997 to 1998. This product enabled businesses to deploy hosted chat windows on their websites, allowing and support agents to engage visitors in real time and boost conversions through direct dialogue. The company's growth accelerated amid the dot-com boom of the late 1990s, as sites increasingly sought scalable solutions for customer interactions. LivePerson secured its first significant venture funding of $3 million in January 1999, when the firm was down to just $5,000 in reserves, followed by additional rounds totaling around $40 million over the subsequent year to expand its cloud-based infrastructure. This capital supported the refinement of core technology for handling high-volume messaging, establishing a SaaS model with flexible monthly subscriptions that emphasized ease of deployment and cost efficiency for clients. These foundational advancements positioned LivePerson for its evolution into a .

Initial Public Offering and Expansion

LivePerson completed its (IPO) on the on April 7, 2000, amid the height of the dot-com boom. The company priced 4 million shares at $8 each, raising approximately $32 million in net proceeds—reduced from an initial target of $60 million due to volatile market conditions—to fund product development, enhance its chat technology, and expand sales and marketing efforts. At the time, LivePerson reported $6.3 million in revenue for the year, primarily from its early web-based solutions. The IPO was quickly overshadowed by the dot-com bust, which led to a sharp decline in technology valuations and forced LivePerson to implement aggressive cost-cutting measures, including a approximately 35% staff reduction in January 2001. These actions enabled the company to weather the economic downturn, achieving its first year of profitability in 2002 and marking the beginning of 10 consecutive years of revenue growth. By 2003, LivePerson launched an enterprise-class product tailored for larger organizations, facilitating its shift toward serving bigger clients in the and financial sectors. This expansion into enterprise markets, supported by strategic channel partnerships such as its 2003 distribution deal with Digital Insight for financial institutions, drove sustained adoption among businesses seeking scalable online tools. Over the decade, LivePerson's expanded significantly from $6.3 million in 2000 to $109.9 million in 2010, reflecting its growing footprint in enterprise through recurring subscription-based offerings that provided stability. The company's focus on a SaaS model, with predictable billing tied to usage and seats, helped mitigate the volatility experienced post-IPO and positioned it for long-term scalability. By the end of this period, in March 2011, LivePerson initiated a dual listing on the , enhancing its visibility to international investors and leading to inclusion in key indices like the TA-Technology and TA Global-BlueTech, which underscored rising global interest in its conversational technology solutions.

Shift to AI and Recent Milestones

In the late , LivePerson began a strategic pivot toward , emphasizing conversational AI to automate and enhance customer interactions through algorithms. This shift was marked by the launch of its comprehensive AI platform in 2018, which enabled the creation of intelligent chatbots capable of handling consumer queries autonomously while integrating seamlessly with human agents. The introduction of Maven, a conversational AI solution, further exemplified this transition by replacing traditional website interfaces and phone lines with dynamic, AI-driven engagement tools. By incorporating , LivePerson aimed to scale personalized interactions across digital channels, reducing response times and improving for enterprise clients. Key milestones underscored this evolution into the 2020s. In December 2018, the company strengthened its AI capabilities with targeted innovations in bot development and , laying the groundwork for broader . A significant leadership change occurred on January 10, 2024, when John Sabino succeeded founder as CEO, bringing expertise in to accelerate AI-focused growth. In September 2025, LivePerson executed a strategic transaction, deleveraging its by $226 million and extending debt maturities to 2029, which enhanced liquidity and positioned the company for sustained investment in AI technologies. Product innovations in further advanced agent efficiency and customization within the conversational ecosystem. The Bring Your Own LLM feature, introduced in Q2 , allowed enterprises to integrate preferred large language models into the platform, offering flexibility for tailored AI deployments without overhauling existing systems. CoPilot Rewrite, part of the Conversation Copilot suite, enabled agents to refine messages for clarity, grammar, and tone in real-time, boosting productivity during interactions. Additionally, Agent Workspace for Voice launched in October , providing AI-assisted tools for voice-based engagements to streamline hybrid digital and voice support. These developments prioritized operational enhancements, enabling brands to customize AI while maintaining control over sensitive data. Facing revenue headwinds in 2025, with quarterly declines averaging 20-25% year-over-year due to market contractions in digital spending, LivePerson responded with rigorous operational discipline. Cost optimization measures, including workforce adjustments and streamlined expenses, helped achieve adjusted EBITDA positivity in Q1 2025 and beat internal guidance in subsequent quarters. The bolstered resilience, allowing focus on high-margin AI solutions amid these pressures, while raised full-year revenue guidance to $235-240 million reflected confidence in recovering bookings and retention through AI-driven efficiencies.

Corporate Governance

Leadership

LivePerson was founded in 1995 by , who served as its until December 31, 2023. LoCascio is credited with pioneering digital engagement technologies, including the invention of web-based chat for and the development of AI-powered messaging platforms that transformed business-to-consumer interactions. Under his long-term vision, the company evolved from a startup focused on live chat to a global leader in conversational AI. John Sabino has served as LivePerson's since 2024. Prior to joining LivePerson, Sabino was at , where he led a 7,000-person global sales organization generating $1.3 billion in annual revenue, and held executive roles at and . His emphasizes customer-centric AI strategies, including enhancements to the Conversational Cloud platform to drive enterprise adoption and growth initiatives amid the company's 2025 focus on AI innovation and commercial expansion. Sabino, a graduate of the at West Point and holder of an MBA from the , brings over two decades of experience in high-tech industries. John Collins serves as LivePerson's Chief Financial Officer and Chief Operating Officer, roles he has held in expanded capacity since January 2024 following his appointment as in March 2020. Collins previously acted as Interim CEO from August 2023 to January 2024 and has overseen the company's finance organization, including strategic data-driven initiatives. He played a key role in the 2025 refinancing transaction, which reduced debt by $226 million and extended maturities to December 2029, strengthening the balance sheet and supporting operational efficiency. A data by background, Collins holds an MBA from , a JD from , and a BS from the . The company's comprises industry veterans and strategic experts, reflecting a post-2024 leadership refresh aimed at enhancing governance and oversight during the CEO transition and ongoing AI-focused transformation. serves as Board Chair, bringing over 20 years of experience from roles at , , and Amazon. Other members include independent directors such as Dan Fletcher, a SaaS leader from Planful; Vanessa Pegueros, a cybersecurity expert from ; 2025 appointees Tony Zingale, with expertise from Jive Software, Ryan Vardeman, a and specialist from Palogic Value Management; and Tripp Lane, a and executive with experience guiding high-growth companies. The board's Nominating and Committee, chaired by , underscores commitments to ethical practices and strategic alignment in the evolving digital landscape.

Headquarters and Global Presence

LivePerson is headquartered in , , at 530 7th Avenue, Floor M1. The company operates additional offices across the globe to support its international expansion, including locations in , ; , ; , ; , ; Singapore; , ; and , . As of 2025, LivePerson employs approximately 900 dedicated employees worldwide, down from around 1,200 in 2020 due to ongoing efficiency measures aimed at streamlining operations. These efforts have enabled the company to maintain agility while scaling its technological capabilities in conversational AI. LivePerson's global operations serve over 1,000 enterprise brands across more than 100 countries, powering billions of digital interactions annually. The company derives a strong majority of its revenue from , accounting for about 61% in recent quarters, with the remainder from EMEA and other international regions, reflecting its robust footprint in these markets. Internally, LivePerson is structured around key functional business units, including sales, engineering, and , to drive innovation and client engagement on a global scale. Post-2020, the organization has emphasized a remote-hybrid work model, allowing employees flexibility to operate from corporate offices, co-working spaces like , or home environments.

Acquisitions

Early Acquisitions (2000–2010)

In October 2000, shortly after its , LivePerson acquired HumanClick Ltd., an Israel-based provider of real-time online applications, for up to 4.5 million shares valued at approximately $9.4 million. This acquisition integrated HumanClick's multilingual chat technology into LivePerson's platform, enabling global expansion and establishing HumanClick's operations as the company's core technology and research and development center. LivePerson continued its growth strategy in July 2006 by completing the acquisition of Proficient Systems, Inc., a provider of hosted proactive chat software focused on , for 2 million shares of plus up to an additional 2.05 million shares contingent on milestones, totaling around $10 million at the time. The deal enhanced LivePerson's (CRM) integration capabilities, particularly for sales automation, by incorporating Proficient's tools for proactive customer engagement on sites. In October 2007, LivePerson acquired Kasamba Inc., an Israel-based platform for live expert advice services, for approximately 4.1 million shares and $9 million in cash, valuing the deal at about $40 million. This move expanded LivePerson's offerings beyond standard chat to include networks of online experts providing real-time advice, aligning with the company's early focus on interactive solutions. Finally, in April 2010, LivePerson purchased NuConomy, a startup specializing in targeting technology, for $3 million in cash. The acquisition bolstered personalization tools by adding NuConomy's for data-driven customer targeting and insights, further strengthening LivePerson's chat-based engagement during its post-IPO expansion phase. These early acquisitions, collectively costing over $60 million, targeted complementary technologies in chat, , and expert services to build foundational capabilities in real-time engagement, supporting LivePerson's transition from a nascent provider to a more robust platform amid the dot-com recovery.

Mid-Period Acquisitions (2011–2020)

During the period from to , LivePerson pursued a series of strategic acquisitions to expand its capabilities in cloud-based , mobile interactions, and analytics-driven optimization, marking a pivotal shift from traditional chat services toward integrated solutions. These moves enabled the company to enhance real-time engagement across devices and channels, incorporating predictive technologies, mobile chat, regional expansion, and early AI elements for conversation management. In May 2012, LivePerson acquired certain technology and intellectual property assets from Amadesa, Ltd., an Israeli-based provider of website testing and relevance targeting solutions. The deal integrated Amadesa's machine-learning predictive modeling into LivePerson's platform, enabling sophisticated and conversion optimization for online interactions, including monitoring features. This acquisition bolstered data-driven engagement strategies and added key expertise to LivePerson's team. Shortly after, in June 2012, LivePerson acquired Look.io, Inc., a mobile engagement startup specializing in real-time chat for mobile apps and websites. The acquisition introduced plug-and-play mobile capabilities, allowing seamless customer connections across desktop and mobile devices to improve response times and conversion rates in app-based environments. It supported LivePerson's growing focus on multichannel support amid rising mobile commerce. To strengthen its presence in the region, LivePerson acquired ENGAGE Pty Ltd. in November 2012, an Australian firm offering cloud-based customer contact solutions, including hosted voice and engagement tools. This move provided a foothold in APAC markets, combining ENGAGE's local infrastructure with LivePerson's core platform to deliver integrated contact center services and expand sales channels in the region. In April 2014, LivePerson acquired NexGraph, LLC, a data analytics firm, along with its team of data scientists. The acquisition enhanced conversation analytics and optimization tools, enabling deeper insights into customer interactions to refine strategies and predict user behavior more effectively. It represented an in advanced data infrastructure to support intelligent routing and performance metrics. Building on this, June 2014 saw the acquisition of Synchronite LLC, a German startup providing co-browsing technology for collaboration. Synchronite's tools allowed agents to view and guide customers' screens across browsers and devices, improving complex support scenarios and reducing friction in digital journeys. The integration into LivePerson's LiveEngage platform advanced collaborative features essential for experiences. A landmark deal occurred in November 2014 when LivePerson acquired Contact At Once!, LLC, for $65 million in cash and stock, plus potential earn-outs up to $5 million. Specializing in chat solutions for high-volume sectors like automotive (serving over 13,000 dealerships) and , Contact At Once! brought specialized engagement tools for and instant responses on websites and mobile. This acquisition significantly scaled LivePerson's footprint in vertical markets and reinforced proactive chat for retail. As conversational AI gained traction, LivePerson acquired the team and technology assets of BotCentral in February 2018. The Silicon Valley-based startup focused on practical development for industries like banking and , enabling of routine queries. This acquihire accelerated LivePerson's bot ecosystem, blending AI with human oversight to automate early-stage interactions and improve efficiency. Finally, in October 2018, LivePerson acquired Conversable, Inc., a conversational platform emphasizing AI for social messaging and marketing campaigns. Used by major brands including for outbound engagement and personalized interactions, Conversable added social listening, bot orchestration, and multichannel messaging capabilities. The deal extended LivePerson's platform toward marketing-driven conversations, facilitating seamless transitions across channels like and . These eight acquisitions collectively cost over $100 million and played a crucial role in transitioning LivePerson toward comprehensive support, integrating mobile, cloud, analytics, and AI elements to meet evolving customer expectations for connected experiences.

Recent Acquisitions (2021–2022)

In 2021, LivePerson pursued strategic acquisitions to strengthen its conversational AI ecosystem, particularly in tools, voice integration, and agent efficiency, aligning with its broader shift toward AI-driven customer experiences. These moves emphasized rapid deployment of bots, voice capabilities, and seamless CRM integrations. On July 20, 2021, LivePerson acquired e-bot7 , a Munich-based provider of self-serve conversational AI software, for a purchase price of $50.7 million, consisting of approximately $24.3 million in cash, $20.2 million in stock, and potential earn-outs. The acquisition integrated e-bot7's intuitive platform, which enables brands to automate up to 60% of customer conversations within six weeks using no-code tools, into LivePerson's natural language understanding (NLU) engine. This enhanced bot deployment speed and accessibility, particularly in , while boosting efficiency by up to 80% and improving Net Promoter Scores through hybrid agent-AI solutions. In October 2021, LivePerson simultaneously acquired Tenfold (dba Callinize, Inc.), an Austin-based cloud platform for telephonic lead nurturing and communication orchestration, and VoiceBase, Inc., a leader in real-time speech-to-text transcription and conversational analytics, both for undisclosed amounts. Tenfold's technology unifies voice calls, messaging, and CRM systems like , allowing agents to access LivePerson's conversational tools within existing workflows and increasing productivity by providing real-time guidance during interactions. VoiceBase added advanced capabilities, enabling transcription, , and intent detection across voice channels to create unified visibility into customer journeys. Together, these acquisitions formed a cohesive voice AI system, combining LivePerson's messaging expertise with voice processing and analytics to support engagement and empower brands with deeper insights into agent performance and customer sentiment. In February 2022, LivePerson acquired Wild Health, Inc., a precision healthcare company leveraging for DNA analysis, , microbiome testing, and phenotypic data to deliver personalized health insights, for $30 million upfront (including ), with potential contingent earn-outs up to $120 million based on financial milestones. This acquisition expanded LivePerson's AI capabilities into the healthcare sector, enabling conversational AI applications for personalized patient engagement and health services. Wild Health was divested in 2024 as part of cost-reduction efforts.

Products and Services

Conversational Cloud Platform

The Conversational Cloud platform, launched in as LiveEngage and rebranded in 2020, serves as LivePerson's core software-as-a-service (SaaS) infrastructure for enabling real-time messaging interactions across web, mobile, and application environments through robust APIs. This foundational system supports seamless connectivity for brands to engage consumers in digital conversations, evolving from LivePerson's initial web chat offerings in the late to a comprehensive cloud-based solution by the mid-2010s. Key features of the platform include omnichannel routing capabilities that unify communications across channels such as email, chat, SMS, social media, and voice, allowing for efficient distribution of interactions to agents or automated systems. It incorporates proactive engagement triggers to initiate conversations based on user behavior, enhancing customer outreach while ensuring scalability to handle high-volume enterprise demands, processing nearly one billion interactions monthly. The platform's open architecture facilitates deep integrations with third-party customer relationship management (CRM) systems, including Salesforce, enabling data synchronization and workflow automation for global operations. Supporting up to 44 languages and dialects for consumer interactions and 17 for brand users, the Conversational Cloud facilitates multilingual deployments worldwide, making it suitable for diverse enterprise needs. Its evolution traces back to basic synchronous chat functionalities introduced in the early , which by 2015 had transitioned to a fully -native with advanced mobile messaging support, culminating in the handling of billions of conversations annually. Acquisitions such as NuConomy and Amadesa in 2012 contributed to early enhancements in analytics and integrations within the platform.

AI-Powered Solutions

LivePerson's AI-powered solutions enhance customer interactions through advanced automation and analytical capabilities integrated into its Conversational Cloud platform. These tools leverage (NLP) and to optimize engagement, reduce operational costs, and provide actionable insights for businesses. A key component is Analytics Studio, which analyzes conversations from multiple channels, such as messaging, emails, calls, and , to detect sentiment, identify trends, and calculate metrics including (ROI). By employing NLP, Analytics Studio monitors customer words, behaviors, reasons for contact, buying patterns, and overall sentiments, enabling brands to derive actionable intelligence for improving service strategies. This tool, enhanced following the 2021 acquisition of VoiceBase, provides over 50 metrics and customizable dashboards for multichannel data. LivePerson offers bot-building tools through its Conversation Builder, featuring an intuitive point-and-click interface that allows users to design and deploy custom AI chatbots without extensive coding. These chatbots automate responses to routine customer queries, facilitating efficient handling of common interactions while seamlessly escalating complex issues to human agents. Recent enhancements include generative AI integrations, such as Knowledge AI for agent assistance and summarization, powered by large models like GPT-4o for improved routing, response generation, and conversation insights as of 2025. Following the acquisition of VoiceBase, LivePerson incorporated technology into its voice integration features, enabling the deflection of inbound calls to asynchronous messaging channels. This post-2021 enhancement uses advanced speech-to-text capabilities to capture customer intents during calls and route them to text-based conversations, improving and reducing wait times. Security remains integral to these AI solutions, with GDPR-compliant data handling ensured through robust encryption and compliance frameworks like SOC 2 and alignment with the EU General Data Protection Regulation. Additionally, LivePerson implements bias mitigation strategies in its AI models, including audits for fairness and participation in initiatives like EqualAI to reduce unconscious biases in development and deployment.

Innovation and Partnerships

Technological Advancements

LivePerson has continued to advance its efforts in and emerging technologies, focusing on enhancing conversational experiences through innovative tools and proprietary systems. In 2024, the company introduced several key features that integrate generative AI and multimodal capabilities into its platform, enabling more flexible and efficient customer interactions. These advancements build on LivePerson's established AI foundations by emphasizing customization and seamlessness in agent-assisted communications. One significant 2024 launch is Bring Your Own LLM, which allows brands to integrate their custom large language models directly into the Conversational platform. This feature supports tailored AI responses for specific use cases while leveraging LivePerson's for other applications, facilitating faster deployment and potential cost reductions of up to 60% in certain scenarios. By enabling hybrid use of in-house and provider-hosted LLMs, it empowers enterprises to adapt AI behaviors to their unique and compliance needs without overhauling existing systems. Complementing this, CoPilot Rewrite, also released in 2024 as part of the Conversation Copilot suite, provides AI-assisted content generation to help agents personalize and refine replies in real time. The tool interprets agent inputs to improve clarity, correct grammar and spelling, and enhance message quality, thereby boosting communication efficiency within the workspace. It operates directly in the agent's interface, allowing for quick iterations that maintain a natural tone while aligning with brand guidelines. Another 2024 innovation, Agent Workspace for Voice, introduces a unified interface that blends voice and text channels for seamless handoffs between automated and human agents. This allows brands to incorporate their existing voice providers into LivePerson's workspace, creating an experience that automates routing and supports agent-assisted voice interactions alongside digital messaging. The feature aims to streamline operations by reducing channel silos and improving response consistency across modalities. In November 2025, LivePerson launched Conversation Simulator, a vendor-agnostic tool that enables brands to test, train, and analyze AI and human agents using synthetic customer personas powered by AI. This simulates real-world customer interactions to de-risk generative AI deployment, accelerate adoption, and improve agent performance before live engagements. Underpinning these tools are LivePerson's in-house (NLP) developments, including proprietary models optimized for intent recognition. The company's NLU engine enables real-time detection of user intents in conversations, powering accurate routing and automation without relying on third-party services. This internal capability supports the platform's broader AI ecosystem by processing complex queries efficiently and integrating with generative features for more context-aware responses. As of 2025, LivePerson is directing future R&D toward agentic AI systems, which promise advanced orchestration between AI agents, chatbots, and human teams to further evolve conversational automation.

Strategic Partnerships

LivePerson has cultivated a robust network of strategic partnerships with leading providers and industry players to bolster its Conversational Cloud platform, focusing on AI integration, deployment, and customer engagement. These alliances enable seamless , enhanced AI capabilities, and broader adoption across enterprises, with the company's partner ecosystem comprising over 87 collaborators as of 2025. In August 2025, LivePerson announced a key partnership with (AWS) to integrate Amazon Connect directly into its digital contact center solutions, creating hybrid cloud environments that unify voice and digital interactions for more efficient s. This collaboration streamlines deployment processes for enterprises, reducing setup times and enabling faster rollout of AI-driven contact centers, thereby expanding LivePerson's market reach to new segments in the growing customer experience sector. Complementing this, LivePerson has maintained long-term ties with Cloud, culminating in an expanded partnership announced on August 6, 2025, which embeds Cloud's advanced AI tools—such as Gemini large language models and Vertex AI—directly into the platform for superior AI hosting, , and in customer conversations. The agreement includes co-selling initiatives and joint marketing efforts to accelerate adoption among enterprise clients. Similarly, since 2018, LivePerson has supported Azure-based deployments of its Conversational Cloud platform, integrating Azure services including APIs to power generative AI features for real-time and agent assistance. This ongoing , facilitated through AppSource, allows customers to deploy bots and messaging solutions within Azure ecosystems, enhancing and operational efficiency. Beyond cloud providers, LivePerson engages in industry-specific collaborations with major brands to co-develop messaging solutions tailored to sectors like and retail. For instance, partnerships with entities such as enable integrated CRM functionalities that optimize and through advanced messaging channels. These alliances, part of a broader ecosystem exceeding 50 partners, collectively drive expanded by combining LivePerson's AI expertise with partners' , resulting in higher engagement rates and scalable deployments for global enterprises.

Financial Performance

Historical Overview

LivePerson was founded in 1995 by as a provider of real-time digital engagement solutions, initially focusing on web-based chat services for businesses. The company secured initial funding totaling approximately $41.6 million across five rounds prior to its (IPO), which provided essential capital for early operations and product development. In April 2000, LivePerson went public on the under the ticker LPSN, raising $32 million in its IPO amid the dot-com boom, though this period also marked the onset of significant profitability challenges as the broader market recovered from the bust. Early revenue growth was modest, with the company generating $6.3 million in 2000, primarily through subscription-based models for its chat software offered to sites. By 2005, annual had increased to $22.3 million, reflecting steady adoption in the recovering online retail sector, and further expanded to $110 million by 2010, driven by enhanced subscription offerings and broader enterprise client wins. Throughout the , LivePerson faced ongoing profitability hurdles during the post-dot-com recovery, including net losses amid high operational costs and market volatility, with historical net losses reported for the twelve months ended December 31, 2001, at a time when was $7.8 million. Entering the , revenue accelerated due to the shift toward cloud-based platforms and increased demand for digital tools, reaching a peak of $292 million in 2019. This growth phase was supported by stock-based expansions, including equity issuances and acquisitions funded through markets, which helped scale operations without diluting early investor stakes excessively. By , the company employed 1,201 people globally, up significantly from earlier years, underscoring its expansion but also contributing to persistent profitability pressures as costs outpaced in some quarters. Overall, through 2020, LivePerson's financial trajectory highlighted resilient compounding via subscriptions, tempered by challenges in achieving consistent profits during economic recoveries.

Recent Results and Challenges

LivePerson's financial performance from 2021 onward has been marked by significant volatility, with revenue increasing to $470 million in 2021 and peaking at $515 million in 2022 before declining sharply thereafter to $402 million in 2023 and $312 million in 2024. In 2020, the company reported total revenue of $367 million, but this figure dropped to $258 million for the trailing twelve months as of September 2025, reflecting ongoing challenges in the conversational AI and customer engagement market. For the first quarter of 2025, revenue stood at $64.7 million, representing a 24% year-over-year decrease primarily due to customer cancellations and downsells. In the third quarter of 2025, LivePerson achieved several operational milestones amid continued revenue pressure, posting of $60.2 million, a 19% decline from the prior year but exceeding the high end of guidance. The company signed 28 deals during the quarter, consisting of 26 renewals and expansions alongside two new customer logos, signaling efforts to stabilize its customer base. Notably, the ' average revenue per enterprise and mid-market customer (ARPC) rose 5.6% to $665,000, underscoring a strategic focus on deepening value with existing high-value clients. Key challenges have included persistent issues, with cancellations and hesitancy in renewals contributing to revenue contraction across 2025 quarters. To address pressures, LivePerson executed a in September 2025, exchanging $341.1 million in convertible notes and reducing overall leverage by $226 million, which generated a $27.7 million gain and extended maturities to 2029. This move strengthened , with reserves at $106.7 million by quarter-end. Looking ahead, LivePerson has emphasized cost discipline and to drive toward sustainable , including rationalization efforts and product innovations like its Conversation Simulator to enhance and AI adoption. Full-year 2025 revenue guidance was raised to $235–$240 million, with adjusted EBITDA projected at $7.5–$12.5 million, positioning the company for improved financial health into 2026.

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