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MOD Pizza
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MOD Pizza is an American fast-casual pizza restaurant chain based in Seattle, Washington.[3][4] Founded in 2008, MOD has more than 460 locations as of December 2024 in the United States and 2 locations in Canada.[5][6]

Key Information

Concept and products

[edit]

The company's name is an acronym which stands for "Made on Demand." MOD Pizza operates as a build-your-own style restaurant, where the food is made in front of the customer on-demand.[7]

The interior of a MOD Pizza restaurant, pictured in 2014

History

[edit]

MOD Pizza was established in 2008 in Seattle, Washington, by co-founders Scott and Ally Svenson. The Svensons previously founded the Seattle Coffee Company, a coffee company based in the United Kingdom, which they sold to Starbucks in 1998.[8] Afterwards, Scott stayed on as president of Starbucks Europe.

The Svensons also helped found Carluccio's Ltd., an Italian restaurant in the U.K.[8] After moving back to their home town of Bellevue, Washington, the Svensons started MOD Pizza after being unable to find fast, affordable healthy meals for their four sons.

James Markham, who had previously started pizza parlors in San Diego, California and Shanghai, China, was also a part of the founding team and helped develop the house recipes used by MOD.[9] The restaurant's first location was in Union Square and was followed by additional Seattle locations.[10]

The first MOD Pizza location, at Union Square in Downtown Seattle, Washington

By 2010, Markham had left MOD Pizza due to what he later characterized as a dispute in direction with the Svensons. He subsequently started a California-based chain set on MOD's "DIY" pizza concept called Pieology.[9]

Growth and expansion

[edit]

In 2013, the restaurant chain was named one of the United States' "Top 50 Breakout Brands" by Nation's Restaurant News.[11]

By 2014, MOD Pizza had 31 locations in Washington, Oregon, California, Arizona, Colorado, and Texas. The same year the company secured $15 million in private investment.[12]

In 2015, MOD Pizza raised $40 million in new funding for a total of $70 million in investment capital to fund an aggressive national growth strategy.[13] The main investor was the private equity fund PWP Growth Equity. MOD's growth is also accelerated by the addition of several franchise partnerships.[14] The business reached the 1,700-employee milestone in August 2015.[15]

In March 2016, MOD Pizza announced that they had secured $32 million in a funding round and had plans to expand to 190 stores.[16] In June, the company opened their first international location in Leeds, United Kingdom.[17]

Additional expansion in the United Kingdom with joint venture partner Sir Charles Dunstone and his business partner, Roger Taylor, began in 2015.[18] MOD named John Nelson, formerly of Nando's, Ltd. (U.K.), as their CEO of U.K. operations in January 2016.[19] MOD Pizza closed all nine UK locations in 2020.[18]

In its tenth year of business, MOD announced the opening of its 300th location in 2018.[20]

Closures and acquisitions

[edit]

On January 9, 2024 It was announced that founder Scott Svenson would be stepping down to a new role as Executive Chairperson, and Beth Scott, previously of Cooper's Hawk Winery & Restaurants would take over as CEO.[21]

In April 2024, MOD Pizza abruptly shuttered 27 restaurants permanently as part of mass downsizing.[22]

In July 2024, rumors circulated of a potential Chapter 11 Bankruptcy filing, though this never occurred. By this time, the company had closed 44 restaurants.[23] The company blamed closures on declining sales caused by the COVID-19 pandemic and rising interest costs as part of the decision.[24][25] A spokesperson said the closed stores were experiencing "sustained under-performance" and "were closed due to unfavorable lease and site decisions made during a period of rapid expansion prior to the pandemic".[23]

On July 10, 2024, MOD reached an agreement to sell itself to Elite Restaurant Group. Terms of the agreement were not disclosed.[26]

See also

[edit]

References

[edit]
[edit]
Revisions and contributorsEdit on WikipediaRead on Wikipedia

MOD Pizza

View on Grokipedia
from Grokipedia
MOD Pizza is an American fast-casual restaurant chain specializing in customizable, individual-sized pizzas and hand-tossed salads, founded in 2008 in Seattle, Washington, by entrepreneurs Scott and Ally Svenson. The chain's business model emphasizes speed and personalization, allowing customers to select from over 40 toppings, eight sauces, and eight dressings on their orders, all priced at a flat rate regardless of customizations, with pizzas baked in under three minutes. This approach, inspired by the founders' prior success with Seattle Coffee Company, positioned MOD as a "superfast" alternative to traditional pizza dining, focusing on high-quality ingredients and efficient assembly-line preparation. From its inaugural location in Seattle, Washington, MOD expanded rapidly through a mix of company-owned and franchised outlets, reaching over 500 locations across 28 states by mid-2024, primarily in the Midwest and Southeast, with hosting the highest concentration. However, facing financial pressures including rising labor costs and post-pandemic challenges, the chain closed dozens of underperforming stores in 2024 and 2025, further reducing its footprint to approximately 454 U.S. locations across 26 states as of November 2025 while exploring refranchising strategies under new ownership. In July 2024, Elite Restaurant Group, a California-based operator of casual dining brands, acquired 100% of MOD's equity in a deal aimed at stabilizing operations and averting , marking a shift toward aggressive cost management and portfolio optimization. Beyond its culinary offerings, MOD Pizza has distinguished itself through a purpose-driven , committing to social impact by employing over 300 individuals with intellectual and developmental disabilities and partnering with organizations like Best Buddies to foster inclusivity. The company's mission centers on creating opportunities for underserved communities, with initiatives like events that donate a portion of sales to local causes, reflecting the Svensons' vision of "enlightened capitalism" where business success supports broader societal good. This people-first culture, coupled with menu innovations such as vegan and gluten-free options, has earned MOD recognition for workplace excellence, including spots on Fortune's Best Workplaces lists, even amid recent operational hurdles.

Concept and menu

Business model

MOD Pizza pioneered the fast-casual pizza segment with its "super-fast pizza" concept, launched in 2008 by founders Scott and Ally Svenson in Seattle, Washington. The model emphasizes assembly-line preparation, where customers select from over 40 toppings while staff assemble individual 11-inch pizzas in an open kitchen, enabling preparation and cooking in high-temperature conveyor ovens that complete the process in under three minutes. This approach draws inspiration from Chipotle's efficient customization format, allowing customer participation in building their order for a streamlined, interactive dining experience that differentiates it from traditional sit-down pizzerias. Central to the is a pricing offering tiered options by size, with lower prices for basic cheese or one-topping pizzas and a flat rate for unlimited toppings, irrespective of the number or type added, which provides flexibility and value for consumers. This unlimited-toppings policy at a fixed for customized orders promotes simplicity and encourages experimentation without additional costs for those options, supporting consistent profit margins while aligning with the brand's focus on speed and affordability. In September 2024, following acquisition by Elite Restaurant Group, MOD introduced a tiered structure to enhance value and streamline ordering while maintaining unlimited customization options. The company's founding ethos is deeply mission-driven, prioritizing employee well-being to foster a positive and superior . MOD Pizza commits to paying store employees above and providing benefits such as to those working over 30 hours per week, reflecting a "people-first" that includes hiring individuals facing barriers and offering opportunities for growth and stability from the outset. This approach, rooted in the Svensons' vision of using business as a force for social good, has helped build a loyal that delivers the brand's core promise of quick, customizable meals in a welcoming environment.

Products and customization

MOD Pizza's core menu revolves around customizable, individual-sized pizzas available in three sizes: Mini (6 inches), Mod (11 inches), and Mega (11 inches thick crust). Customers can select from nine signature pizzas, such as the Mad Dog featuring signature , , and ; the Maddy with and ; or the Tristan topped with and mushrooms. These pizzas can be ordered as-is or fully customized, alongside hand-tossed salads built on a base of greens and grab-and-go options including milkshakes and bottled drinks. The customization process allows patrons to design their or by first choosing a crust or base, followed by a , , unlimited toppings from over 40 options, and an optional finishing . Crust varieties include the dough, a gluten-friendly option, and a crust introduced in later years for those seeking lower-carb alternatives, though the latter contains dairy and eggs and is not suitable for vegans. selections encompass signature red tomato, creamy , , and , while range from and to plant-based alternatives for vegan accommodations. Toppings are categorized into premium meats like , , and ; fresh such as mushrooms, artichokes, and jalapeños; and additional elements including olives and , all added without limit for a flat price on customized orders. and are then baked in high-heat mega ovens for approximately three minutes to achieve a crisp texture. Menu categories include classic chef-inspired pizzas like the Dominic with creamy alfredo sauce, spinach, and artichokes, alongside customizable builds that support vegan and gluten-free needs through plant-based cheese and appropriate crusts—though cross-contamination risks exist due to shared preparation areas. Beverages consist of soft drinks, iced teas, and lemonades, with no alcohol served, while side offerings feature items like cheesy breadsticks and limited desserts such as the No Name Cake or cinnamon twists. Nutritional information emphasizes the made-to-order nature of items, enabling control over intake; a base Mod-sized (11-inch thin crust) cheese is approximately 490 calories before additional toppings, with fully customized versions averaging 500 to 1,000 calories depending on selections. guidelines note potential cross-contact with , , and nuts, recommending caution for those with sensitivities, and full ingredient lists are provided for dietary management.

History

Founding and early years

MOD Pizza was founded in 2008 in , by entrepreneurs Scott and Ally Svenson, who sought to launch a fast-casual pizza chain that blended profitability with a strong emphasis on social impact and employee well-being. Drawing from their prior success in founding Seattle Coffee Company, which they sold to in 2003, the Svensons were motivated by a vision to create meaningful job opportunities and foster community connections through an accessible dining experience. The inaugural MOD Pizza store opened in that same year, operating as a single location designed to test and refine the concept of affordable, customizable pizzas tailored to local families and workers. Initial operations centered on a straightforward assembly-line model, allowing customers to personalize 11-inch thin-crust pizzas with a variety of toppings in a quick-service format. All pizzas were priced at a flat rate to promote value and simplicity, starting around $6 for a basic option. From the outset, the Svensons bootstrapped the venture using personal resources gained from their earlier business endeavors, navigating early challenges like and building amid the 2008 economic recession. They prioritized a people-first , committing to employee support and community involvement to cultivate loyalty and purpose within the workforce, which included initiatives for profit-sharing and professional growth. One of the first four locations closed due to suboptimal positioning, providing key lessons that shaped subsequent operations.

Growth and expansion

MOD Pizza began its franchising efforts in 2014, signing agreements with initial partners to develop over 50 restaurants across multiple markets, which facilitated expansion beyond its origins. This move enabled the chain to enter new regions rapidly, including its first locations in with an opening in that year. By leveraging both company-owned and franchised stores, MOD Pizza accelerated its footprint, operating approximately 31 locations across six states by the end of 2014. The strategy proved effective, as the company grew to nearly 100 stores by early 2016, spanning 13 states including expansions into the East Coast and Midwest. The chain's aggressive scaling continued through the late 2010s, reaching 302 locations by the end of 2017 with a 5.2% increase in same-store sales and additions in over 30 U.S. states. This growth was supported by a mix of organic development and franchise partnerships, culminating in 490 stores by 2020. Key milestones included securing more than $70 million in total equity funding by 2015, which funded national expansion and positioned MOD as one of the most capitalized emerging fast-casual brands. Internationally, the company attempted entry into the in 2016, opening its first site in followed by a flagship in , though all nine UK locations were closed by 2020 due to operational challenges. In , Pizza formed an exclusive nationwide delivery partnership with , enhancing accessibility across its then-455 locations and boosting off-premise sales. Central to this expansion was MOD Pizza's emphasis on branding through its "MOD Squad" employee culture, which fostered a among staff and promoted inclusive hiring practices. The company reinforced via social impact initiatives, including partnerships with organizations like Generosity Feeds to donate over one million meals to programs by 2020. These efforts, combined with community fundraisers and donations supporting local nonprofits, helped solidify MOD Pizza's reputation as a socially conscious brand during its growth phase.

Challenges, closures, and acquisition

The severely impacted MOD Pizza in 2020, prompting the temporary closure of all dining rooms across its locations and a shift to and delivery operations only. The chain also shuttered 15 underperforming stores temporarily during this period, contributing to an initial 75% drop in sales as in-restaurant traffic halted. To aid recovery, MOD enhanced its digital ordering capabilities, adding curbside pickup, partnering with third-party delivery services, and boosting , which resulted in a 275% increase in digital revenue and digital transactions comprising about 40% of total sales by year-end. Despite these efforts, system-wide sales declined 5% to $461 million for 2020. Post-2021, MOD Pizza encountered escalating financial pressures from rising labor and ingredient costs, exacerbated by and increases in key markets like . These challenges led to significant store rationalization, including 70 closures throughout 2024 that reduced the total to 482 U.S. locations by year-end. A notable wave occurred in April 2024, when the company abruptly shuttered 27 underperforming restaurants across multiple states as part of a broader downsizing strategy to address operational inefficiencies. In July 2024, amid widespread rumors of an impending filing, MOD Pizza was acquired by Los Angeles-based Elite Restaurant Group through a merger agreement that transferred 100% equity ownership. The new ownership committed to a turnaround plan emphasizing portfolio rightsizing—through further closures of non-viable units—alongside brand refresh initiatives and enhancements to the guest experience to stabilize operations. Into 2025, MOD Pizza experienced continued shrinkage, with ongoing closures signaling persistent financial losses and raising concerns about the chain's long-term viability. In 2025, the chain continued to close underperforming locations, with reports of multiple shutdowns across states including , , , , and by November, and an announcement in November of plans to close an additional 50 stores by year-end as part of the under . As part of its under , the company initiated a refranchising program in September 2024, engaging National Franchise Sales to divest an unspecified number of corporate-owned stores and shift toward a more franchise-heavy model.

Operations

Locations and footprint

MOD Pizza maintains a primarily U.S.-centric footprint, with locations in the United States and two in (in ) as of November 2025, following the closure of its operations in 2020. The chain operates more than 454 locations across 26 U.S. states as of October 2025. This scale reflects a reduction from a historical peak of over 500 stores, impacted by closures in 2024 and 2025 that streamlined operations in underperforming markets. The geographic distribution emphasizes the Midwest, South, and West Coast regions, with the highest concentrations in Texas (113 locations as of early 2025), Washington (70 locations as of early 2025), and California (41 locations as of early 2025). These areas align with suburban and urban markets where the brand's fast-casual model thrives, focusing on high-traffic zones near residential neighborhoods, universities, and office complexes to support quick-service demand. Standard store formats consist of 2,600 square foot units, typically in end-cap positions within strip malls or as freestanding buildings, often featuring drive-thru windows and patio seating for enhanced . This design supports efficient operations in community-oriented settings, with adaptations for high-traffic areas including smaller formats to meet varied site constraints.

Franchising and ownership structure

MOD Pizza began offering franchise opportunities in 2013, with the formation of its entity that year and the announcement of initial partnerships in 2014. Prospective franchisees must demonstrate significant financial capability, including substantial liquid assets typically exceeding $500,000 and a of at least $1 million per unit, alongside experience in multi-unit restaurant operations. The initial is $30,000, with ongoing royalties of 5% of gross sales and a 2.5% contribution to the fund. Historically, MOD Pizza has operated a hybrid ownership model, with the majority of locations company-owned; as of late 2023, approximately 84% of its 552 units were corporate-operated, while 16% were franchised. Following its acquisition in July 2024, the chain has shifted toward expanding its franchise footprint through a comprehensive refranchising initiative involving a significant number of corporate stores nationwide. This strategy aims to leverage franchisee expertise for growth while alleviating financial pressures on the corporate side. Franchisees receive comprehensive support, including a two-week initial training program covering operations, menu preparation, and brand standards, often conducted at company facilities. The company maintains a centralized to ensure consistent ingredient quality and efficiency, supplemented by national efforts funded through franchisee contributions. This structure fosters alignment between corporate and franchise operations, emphasizing the brand's mission-driven culture. Prior to 2024, MOD Pizza operated as a backed by venture investors, including a $150 million infusion from in 2019 to fuel expansion. The 2024 acquisition by Elite Restaurant Group marked a transition to new private ownership, with a focus on operational efficiencies, store optimization, and measured franchise-led growth to stabilize and revitalize the brand.

References

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