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Marc Allera
Marc Allera
Marc Allera
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Marc David Allera (born 5 April 1972)[1][better source needed] is the CEO and former head of three of the UK’s communications brands, BT, EE and Plusnet,[2] who previously was the CEO and Chief Commercial Officer of EE.[3]

Key Information

Early life

[edit]

He was born in Howden in 1972, then in the East Riding of Yorkshire (pre-1974). He is of Italian descent. He attended France Hill School (now called Kings International College) in Camberley.

He graduated in International Business Studies from Sheffield Hallam University (Sheffield Business School) in 1995, where he started in 1991.[4]

Career

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Sega

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From 1997 until 2001 he was UK General Manager of video game company Sega Corporation.[5]

Three

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Marc joined Three UK in March 2001, where he held several prominent positions, including Chief Commercial Officer and Sales and Marketing Director.[6] He is acknowledged as being a key person behind Three's transformation from a start-up to one of the largest mobile networks in the UK market.[7] The company was launched in March 2003.

EE

[edit]

He joined EE in December 2011 from Three UK.

He became Chief Executive Officer (CEO) of EE on 29 January 2016. As CCEO, he was in charge of all Commercial and Sales activities throughout a multi-channel operation that included Digital, Retail, Tele-sales, and Customer Base Management. EE was the first to implement 5G in the United Kingdom.[8]

On 1 September 2017, EE joined BT Consumer and Marc was promoted to CEO of BT's Consumer Group. EE is headquartered in Hertfordshire whereas BT is headquartered in London. In 2018 and 2019, Marc won the Power 50 Person of the Year, a mobile industry award.[9]

He resigned from his role after 9 years on March 31 2025.

Jagex

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In March 2024, he was appointed as Chairman of the Board of Jagex by new owners CVC Capital Partners.[10]

See also

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  • David Dyson, Chief Executive since July 2011 of Three UK
  • Nick Jeffery, Chief Executive since September 2016 of Vodafone UK

References

[edit]
[edit]
Revisions and contributorsEdit on WikipediaRead on Wikipedia

Marc Allera

View on Grokipedia
from Grokipedia
Marc Allera is a British telecommunications and media executive who served as of EE Limited from 2016 to 2017 and as CEO of BT Group's Consumer division from 2017 to March 2025, overseeing operations for brands including EE, BT, and that serve approximately 25 million customers. Allera joined the predecessor to , Everything Everywhere, in 2011 as chief sales officer after a as marketing director at , where he played a key role in the launch and growth of the mobile network. He advanced to chief commercial officer at in 2011, contributing to its commercial strategy following the merger of and Orange networks. Following BT's 2015 acquisition of , Allera led the integration of the two companies, transforming consumer operations and launching "New " as the flagship brand while fostering a service-oriented culture across sales channels. During his tenure at BT Group, Allera also chaired BT Sport, where he spearheaded a with to enhance media offerings in sports and entertainment. His leadership emphasized innovation in , including expansions in and services. In June 2025, after stepping down from BT, Allera was appointed chairman of CVC SportsCo, a platform by CVC Capital Partners to coordinate investments in global sports assets such as Six Nations Rugby, La Liga media rights, and the tour. He concurrently serves as chairman of , a CVC-backed gaming company.

Early life and education

Upbringing

Marc Allera was born on 5 April 1972 in , , . He is of Italian descent and the son of a doctor and a physiotherapist mother. Allera grew up in , , where he attended France Hill School (now Kings International College).

Academic background

Marc Allera earned a in International Business Studies from , graduating in 1995 after commencing his studies in 1991. In 2011, he completed the Senior Executive Programme at , which focused on developing advanced skills in leadership and . These qualifications provided Allera with a strong foundation in international business principles and executive-level decision-making, equipping him for roles in global and consumer markets.

Professional career

Early roles in gaming and distribution

Marc Allera began his professional career in the media distribution sector at Menzies Distribution, where he served as Head of Trading for Videogames from 1995 to 1997. In this position, he managed trading operations for video game products, focusing on and to ensure efficient distribution of media content across the . His work involved optimizing networks for the timely delivery of physical gaming media, such as cartridges and discs, during a period of rapid growth in the consumer entertainment industry. Allera's experience in distribution provided a foundation for his transition into the gaming industry, where he joined Corporation in 1997 as General Manager, a role he held until 2001. As GM, he oversaw operations for 's European market expansion, including product launches and strategies amid the intense console wars of the late and early . A key achievement under his leadership was spearheading the and European launch of the in 1999, recognized as the world's first online , which introduced gaming capabilities and helped bolster 's market presence against competitors like Sony's PlayStation. This initiative contributed to 's efforts to innovate in interactive entertainment, though the console faced challenges in sustaining long-term dominance. His early roles were supported by a in international business studies from , which equipped him with skills in global trade and operations relevant to these dynamic sectors.

Career at Three UK

Marc Allera joined , then known as Hutchison 3G, in 2001 in a senior marketing role shortly after the company's establishment as the UK's first mobile network operator. Over the ensuing years, he advanced through various commercial positions, becoming Sales and Marketing Director by 2008, where he played a pivotal role in shaping the operator's commercial strategy during its formative phase. Allera's tenure coincided with the early era from 2003 to 2009, a period marked by Three UK's pioneering efforts in services. He contributed to the network's launch on , 2003, which introduced innovative pricing models designed to disrupt the market, including cut-price voice calls at 5p per minute on-network and no peak-time premiums, alongside bundled packages like the £59.99 "Kit on 3" plan offering 1,000 voice minutes, 100 video minutes, and data allowances for downloads and messaging. These models emphasized unlimited or generous data and video calling access, positioning Three as a forward-looking focused on and internet connectivity rather than traditional voice services, appealing to tech-savvy early adopters and users. His marketing efforts, drawing briefly from his prior experience in gaming distribution, infused campaigns with creative, experiential elements that highlighted 3G's potential for video clips and mobile entertainment. Under Allera's commercial leadership, achieved substantial growth, transforming from a startup challenger to a established player with increasing market presence. The customer base expanded rapidly, reaching 3 million subscribers by the end of 2004 and climbing to 3.4 million in 2005, before surging 9% to 4.3 million in through targeted acquisition strategies. These strategies prioritized higher-value contract customers, boosting their proportion to 62% of the total base by (up from 60% the previous year), while curtailing less profitable prepaid growth and expanding retail distribution with the opening of the 250th store that year. This focus on quality acquisitions and network enhancements drove gains amid intensifying competition, solidifying Three's foothold in the mobile sector.

Leadership at EE and BT Group

Marc Allera joined Everything Everywhere, the predecessor to , in late 2011 as Chief Sales Officer, responsible for driving sales, retention, and customer trading strategies across retail, digital, and indirect channels. He was quickly elevated to later that year, overseeing commercial operations including marketing, sales, and customer experience as the company rebranded to in 2012. In this role, Allera focused on enhancing service-oriented culture and expanding market share amid the early rollout, which pioneered in the UK starting in 2012. In January 2016, following the completion of BT Group's acquisition of EE, Allera was appointed CEO of EE, succeeding Olaf Swantee. Under his leadership, EE accelerated network upgrades, significantly expanding coverage to over 60% of the landmass by adding more than 60,000 square miles since 2013, and achieving download speeds faster than competitors in key areas. Allera also prioritized improvements, resulting in the highest Net Promoter Scores (NPS) in the industry and record-low complaints to . These efforts contributed to sustained revenue growth, with EE reporting a 3% year-on-year increase to £1.259 billion in Q4 2017. Allera transitioned to CEO of BT Group's Consumer Division in September 2017, managing the integrated operations of , BT, and brands with a focus on post-acquisition . He led major initiatives including the nationwide deployment launched in 2019, which positioned as the UK's leading 5G provider, and the convergence of mobile, broadband, and TV services to offer seamless full-home solutions powered by BT's fibre network. Digital transformation efforts under Allera emphasized simplifying customer experiences through unified apps and accounts, evolving into a brand for connected devices and services beyond basic connectivity. By the time of his departure, the division had achieved record-low Ofcom complaints (two per 100,000 for mobile) and consistent revenue expansion in the consumer segment, driven by enhanced and strategic bundling. Allera stepped down from the role on 31 March 2025, after an eight-year tenure marked by operational turnaround and industry-leading service metrics.

Recent appointments and board roles

Following his departure from in March 2025, Marc Allera assumed several high-profile non-executive roles, leveraging his extensive experience in consumer technology and media to guide strategic initiatives in gaming and sports. In March 2024, he was appointed Chairman of the Board of , the developer of the franchise, by its owners and Haveli Investments. In this capacity, Allera has overseen the company's strategic growth, including key leadership transitions such as the appointment of Jon Bellamy (known as Mod North) as CEO in March 2025, succeeding Phil Mansell after his eight-year tenure. Under Allera's chairmanship, has continued to expand its flagship titles, with surpassing $2 billion in lifetime revenue and attracting over 300 million player accounts. In June 2025, Allera was named Chairman of CVC SportsCo, a newly established platform by to consolidate and oversee its extensive sports investments, valued at over £10 billion. This role positions him at the helm of CVC's global sports portfolio, which includes stakes in major properties such as the Six Nations rugby tournament and media rights, with a focus on synergies between sports, media, and sectors. Allera's supports CVC's to integrate these assets for enhanced growth and potential refinancing opportunities. In September 2025, CVC expanded this initiative by forming the Global Sport Group (GSG), a $14 billion entity combining its sports investments, with Allera serving as chair. In November 2025, GSG partnered with to establish an athlete advisory board, enhancing its focus on athlete perspectives in commercial strategies. Prior to these appointments, Allera had served as Chairman of BT Sport until his step-down from BT Group roles in early 2025, where his work bridged and sports broadcasting. His early career in gaming distribution has informed his contributions to telecom-gaming convergence in these newer board positions.

References

  1. https://newsroom.bt.com/marc-allera-to-step-down-as-ceo-of-bts-consumer-division-in-spring-2025-with-claire-gillies-appointed-as-successor/
  2. https://www.bloomberg.com/profile/person/19639651
  3. https://www.marketingweek.com/former-three-marketing-head-allera-joins-everything-everywhere/
  4. https://dtw.tmforum.org/agenda/speakers/marc-allera-2300
  5. https://news.sky.com/story/former-ee-chief-allera-joins-team-at-cvc-sports-empire-13388479
  6. https://pe-insights.com/cvc-taps-ex-ee-chief-marc-allera-to-lead-newly-launched-sports-investment-platform/
  7. https://hamariweb.com/profiles/marc-allera_19115
  8. https://alchetron.com/Marc-Allera
  9. https://www.thisismoney.co.uk/money/markets/article-12817551/EE-supremo-Marc-Allera-boss-keeps-dialling-ambitions.html
  10. https://westernbusiness.co.uk/marc-allera/
  11. https://blogs.shu.ac.uk/gbc2021/2020/03/02/keynote-address-marc-allera-ceo-of-bt-groups-consumer-division/
  12. https://www.shu.ac.uk/alumni/notable-alumni
  13. https://www.crunchbase.com/person/marc-allera
  14. https://telcomagazine.com/executive/marc-allera
  15. https://www.datacenterdynamics.com/en/news/marc-allera-to-step-down-as-ceo-of-bts-consumer-division/
  16. https://www.prnewswire.co.uk/news-releases/jagex-appoints-marc-allera-as-chairman-302087918.html
  17. https://www.jagex.com/news/jagex-appoints-marc-allera-as-chairman
  18. https://www.campaignlive.co.uk/article/three-uk-marketing-head-marc-allera-leave/1074237
  19. https://www.theguardian.com/media/2003/feb/06/newmedia
  20. https://newsroom.ee.co.uk/marc-allera-joins-everything-everywhere-as-chief-sales-officer/
  21. https://mobilenewscwp.co.uk/features/article/decade-of-three-the-uks-ugly-duckling-reaches-10/
  22. https://www.bt.com/bt-plc/assets/documents/about-bt/our-company/group-businesses/consumer/marc-allera-biog.pdf
  23. https://www.itpro.com/mobile/25793/ee-ceo-olaf-swantee-confirms-he-will-step-down-after-bt-takeover
  24. https://business.ee.co.uk/content/dam/eeb-site/reerefresh-2024/2024-bt-group-plc-annual-report.pdf
  25. https://mobilenewscwp.co.uk/Features/article/allera-brings-home-bacon-increases-allure-ee/
  26. https://www.bt.com/bt-plc/assets/documents/investors/financial-reporting-and-news/annual-reports/2025/2025-bt-group-plc-strategic-report.pdf
  27. https://newsroom.ee.co.uk/consumer-sharpening-our-focus-to-become-a-better-business/
  28. https://secure.runescape.com/m=news/a-new-chapter-for-jagex---introducing-mod-north
  29. https://www.prnewswire.com/news-releases/jagex-announces-ceo-transition-302391573.html
  30. https://www.pocketgamer.biz/runescape-surpasses-2-billion-in-lifetime-revenue/
  31. https://www.cityam.com/cvc-capital-partners-hire-former-ee-boss-to-new-sports-arm/
  32. https://www.sportspro.com/news/cvc-capital-partners-sportsco-refinancing-ares-apollo-management-sports-july-2025/
  33. https://www.marketsgroup.org/news/cvc-prepares-10b-sports-portfolio-for-global-investment
  34. https://pe-insights.com/from-rugby-to-laliga-cvc-launches-14bn-global-sport-group/
  35. https://www.sportcal.com/news/cvcs-global-sports-group-partners-with-roc-nation-for-athlete-board/
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